Offshore Outsourcing & Scammer
Blog about offshore outsourcing and scammer in the outsourcing industry
“Don’t try to make business with spammers, you’ll get scammed“ is the golden rule at the Internet
by Rudolf Faix Saturday, January 31, 2015 3:21 PM

All this “genuine campaigns”, where the offer gets repeated here everyday (spam) are nothing else then spam. I have made the experience that the offers are made only for collecting email addresses. Since I have started for asking for more information, the spam filter from google and my own mail servers have more than the double of work. For me it looks like that the email data are getting sold.

What have all this spams together? All of them are hiding their own identity on the internet. They are not using their own picture, their domain is newly registered (less than 2 years), they are using to hide their domain by using anonymization services and they are hiding their website location by proxy/frame services.

Only criminals need to hide themselves. Real companies are proud of their products and brand. They are not hiding themselves because their name is their reputation.

The members of the group “Customer Service Champions” have already kicked my posts about scamming. The champions are thinking that they know already everything and have called me to be a spammer.

A spammer promotes only his own services or services where he can earn. I’m only a user of the posted links and have not more than work for forwarding my knowledge. The services are running somewhere at the internet. I even don’t promote my own services while I’m fighting against scammers. Maybe the group “Customer Service Champions” is the group of the scammers and for this they have kicked the posts.

How to identify scammer by using free tools


 

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Defense

The “genuine campaigns” from the brokers
by Rudolf Faix Saturday, January 31, 2015 3:12 PM

Since I’m bashing against spammers and scammers, I get a lot of messages, which are sounding similar. Today morning I got this message from India:

I am in process of setting up call center and has been discussing various business opportunities with the brokers. Everyone asked for upfront consultancy fees and their responsibility ends with the SLA signed up with the business client. I found it too much risky and when I questioned this process and suggested alternate business modes like you mentioned monthly royalty fees or consultancy fees after one month billing cycle or even asked for bank guarantee but none of these brokers has shown interest and were not ready to proceed further.

At the end I am happy that i didn't proceed as one of known contacts has wasted their time and money both with the broker.”

Brokers, I’m not your enemy, but if you are continuing like you have done it until now, you are destroying your own business! You need to do something against the black sheep’s (spammer, scammer and other criminals) in your branch. Even your best and largest customer can run into bankruptcy. How you will survive if you are getting rejected from other centers, because you are scamming the same way like others?

Call centers, I cannot help you with campaigns, because I’m not a campaign broker. A few days ago one contact from Spain has asked me, if I know a Spanish speaking call center. I have forwarded the contact data of the only Spanish speaking call center, which I have known at this time, which is based in Guatemala for free.  I even don’t know if they are making or have made a contract. I can only recommend you to speak and help each other. Together you’ll be strong and this kind of brokers, which like to draw only money from you. It is better to earn nothing than to pay for nothing. As soon they are not able to sell campaigns on the way they have done it until now, the real brokers will accept your rules in making business.

 

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Call Center | Defense

Beginners guide for Call Center
by Rudolf Faix Saturday, January 31, 2015 3:07 PM

Brokers and people, who are calling themselves to be “Consultants”, try to sell something to you. For this they are promoting their campaigns.

I think everybody knows already what promotion is and that promotion tries to make something better than it is and hiding the vulnerabilities. Good marketers are even able to make from the vulnerabilities of the product to an advantage for their victims (buyer).

If you are a newcomer, then think about my words and read the offers from campaigns with the critical eye of a consumer and think about it, that you are reading only a promotion. With the help of telemarketing mostly low quality products are getting sold for an exorbitant price. Good and usable products are getting sold inside of shops.

  • Campaigns which are sounding too good to be true are SCAM.
    Don’t look only at the money, which is promised. Think about it, that you cannot get more commission than a percentage of the sales price.

  • As higher the proposed winnings per sale are, as harder will it be to sell the product. Nobody pays more than it is seems to be necessary for him.

  • A serious company will give you all the necessary information and arguments, for selling their products. Compare their products with similar products for getting more information what are you selling and about the competitors.

  • A serious company will provide you data for calling. They are able to make a better selection for their future customers then you. Data from other call centers are already many times used and for this it will be harder to sell something.

  • Make a test drive by speaking with some people of the target customer base, if such a product is interesting for them and how high they would rate the proposed product.

  • If you after all this unsure about the product, than offer only an hourly billing to the broker or consultant.

  • Ask if you get a phone number provided by your customer, which you can use as caller id.

  • Don’t register a phone number by yourself, because in this case you are getting the fraud complains and the fines from the telecom regulatory, for which is your customer responsible. You are working only for him. Fees from the local telecom regulatory can get executed internationally.

  • If you shall make anonymous calls, then you would very seldom reach somebody. Very much people are not answering anonymous calls by suppressing even from ringing of their phones.

Don’t forget that you are doing the work and you should get paid for it. Don’t pay anything that you can get a contract. Contracts, which should be international valid, need to get signed in front of a notary and need to get legalized by the government of the involved countries. This procedure is not really cheap, but it is necessary in the case of a fail and one party likes to bring the other one in front of the law court. International contracts, without a confirmation of a notary and without legalizing them, have no value. The legalization process only confirms that the document has been signed in front of a legal and public notary. The last instance for legalizing a document is the ministry for foreign affairs. Your rights cannot get executed in another country without all the confirmation of the ministry for foreign affairs all involved countries.

 

How to identify scammer by using free tools

 

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Call Center

Avoiding to get scammed
by Rudolf Faix Saturday, January 31, 2015 2:52 PM

Since I have started my private war against the scammer, I have noticed that a lot of people at LinkedIn have changed their profile picture. Some of them have put their real picture at their profile and some have removed their pictures. This one, which have removed their pictures are trying to hide something from you.

Every scammer likes to hide his identity, because he likes to disappear as soon as he received your money. For this you should ignore offers, which are coming with the following fails:

  • Profiles without pictures

  • Profiles with pictures from celebrities, photo models, animals, flowers, arts, company logos, etc. Use Google image search for finding out such pictures.

  • Domains, where the domain owner is hidden by an anonymization service

  • Domains, where the domain owner is named like “Domain Admin”, “Domain Owner”, etc.

  • Domains, where the email address of the domain owner is an address of a freemail service. They have needed a real email address too for registering their freemail address.

  • People, which like to communicate with you only by using a service from a freemailer. It is ok, if the first contact is done by a freemailer, but afterwards they should use their own email address.

  • People, which have no other contact possibility then skype. They are only wasting your high valued time

  • Offers, which sounding too good to be true (like get thousands of dollars for doing nearly nothing). Nobody can give you money as a gift

  • Offers, which suggest you that you need to be fast to get it. Take a look how many times such offers are getting repeated. You have all time of the world to prove the offer and for making a background check

  • Offers, where you have to pay any fees like upfront, consulting, etc. for getting it. Even they are a fake if they are promising it that you get it back after a few months.

 

How to identify scammer by using free tools

 

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Defense

The SCAM with the consultant fee
by Rudolf Faix Saturday, January 31, 2015 2:40 PM

If a consultant has a contract with a client, the consultant has to protect the interests of its customer. It means on the other site round if a consultant makes a contract with you, then he has to protect your interests.

If one of the two parties fails or have different interpretations in a process, the consultant will be responsible and liable. A consultant, who is working for both parties, can run very easily into a conflict of the interests. Therefore is it not possible for him to take care of the interests of both parties. For this he can be only a consultant for one party or an address broker. The prices for addresses are much lower than for a consulting.

The logical result of such advertising: A consultant or broker certifies with it, that he has no contract with his “client”. If he additional hides his identity, then you know already why. Each normal and logical thinking person will identify his advertising here as a scam.

How to identify scammer by using free tools

 

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I'm since more then 35 years in the computer business (programming and technical support) and using the Internet since it has started. Since 2002 I'm programming solutions for Asterisk and since 2004 I'm in the call center industry.

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