Offshore Outsourcing & Scammer
Blog about offshore outsourcing and scammer in the outsourcing industry
Richa Software Solutions - Payment Proof?
by Rudolf Faix Saturday, August 8, 2015 5:44 AM

Richa Software SolutionsRicha Software Solutions tries to impress by sending out payment proves. The problem is only that the attached copies of checks are not a proof and even the amount shows that it is never a payment for a call center.

A copy of a check never guarantees that the recipient got the check and that the bank accepted the check.

More interesting is the amount of the issued checks at the first page: INR 25,000 (~US$ 392) and INR 4,500 (~US$ 70.55). The check numbers are not corresponding with the issued date. The highest issued check included in the Word document is about INR 40,000 (~US$ 627) and the lowest one about INR 1,955 (US$ 30.73). I would be shy to offer someone a payment for a bill by issuing a check with a value under US$ 500.

In any case are the checks not a payment for call centers, because the amount is even for a weekly payment too less. I don't know what Richa Software Solution like to prove with these checks. For me are the amounts more looking that they have been out for lunch or dinner and have paid with checks. Here the collection from the checks of the attached Word file. Only one check is not included because it is from another bank:

Sum   298,993.00 4,699.62
Average   9,060.39 142.41
Check # Date Rupies US$
734333 2013-12-23 7,000.00 110.03
734358 2014-02-06 14,400.00 226.34
734363 2014-02-12 7,000.00 110.03
734367 2014-02-24 7,000.00 110.03
734369 2014-02-24 4,800.00 75.45
747724 2014-03-07 7,000.00 110.03
747727 2014-03-21 7,000.00 110.03
747767 2014-06-26 3,000.00 47.15
747781 2014-07-30 7,000.00 110.03
747788 2014-08-25 14,000.00 220.05
747790 2014-08-27 8,000.00 125.75
747798 2014-09-29 19,200.00 301.79
747805 2014-10-14 9,600.00 150.89
747806 2014-10-21 11,330.00 178.09
747818 2014-11-25 4,000.00 62.87
779923 2014-11-26 11,691.00 183.76
779925 2014-11-26 1,955.00 30.73
779929 2014-12-05 3,000.00 47.15
779930 2014-12-06 9,600.00 150.89
779931 2014-12-06 4,000.00 62.87
779932 2014-12-06 5,000.00 78.59
779944 2014-12-27 6,317.00 99.29
779952 2015-01-21 16,000.00 251.49
779954 2015-01-30 16,000.00 251.49
779955 2015-01-30 9,600.00 150.89
779956 2015-01-30 5,000.00 78.59
779971 2015-03-14 6,000.00 94.31
779975 2015-04-07 5,000.00 78.59
779977 2015-04-09 20,000.00 314.36
779978 2015-05-23 10,000.00 157.18
779993 2015-05-23 10,000.00 157.18
779996 2015-06-05 4,500.00 70.73
780000 2015-06-22 25,000.00 392.95

If this should be used as a payment proof, than is it a very poor proof. During 18 months only US$ 4,699.62 paid? Checks issued with an average value of US$ 142.41? That can be only payments for restaurant bills but never for call center service. Even for a daily payment are the values to low! I think more that Richa Software Solution tried to fake some payment proofs but as they don't know any call center work they even don't know the hight the payments for call centers are. With this they have only proven that they don't know from what they are speaking or writing.

A screen shot of the first page from the attachment of the email: Screenshot checks

The email from Richa Software Solutions with the payment proof: 

From: Priti Das <bpo1@richasoftwaresolutions.com>
Date: Wed, Aug 5, 2015 at 11:29 AM
Subject: PAYMENT PROOF OF RICHA SOFTWARE SOLUTIONS
To: name removed on request


Dear Sir,

 

Greeting for the day!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

Thanks for your earlier mail.

 

As per your recent mail you have been forwarded the Payment proof of our recent clients. Kindly just see the attachment & do the needful.

Note:-Our all Invoice payments has been done through NEFT TRANSFER to the concern company accounts from our A/c department.Those clients are having any current account issues or does not have company account,we are making the payments to their corresponding personal account.So we are attached those payment proofs for your references.

Further any assistance free to contact us..

Thanks & Regards
Priti Das.
(Richa Software Solutions)
www.richasoftwaresolutions.com

 

skype:-bpo1.richa
India Tel-(+91) 9040014055
[M-S- 10.00 am to 6.00 pm IST]

Pyment Proof.docx (5.61 mb)

In any case is a list with checks not a prove. Here are missing the proves that the receipient has received the check, the check got accepted from the bank and did not get revoked. Even the sum on the checks is more a bad joke than a proof for a call center payment. With these proves Richa Software Solutions only proves that they have no idea from any business.

Ambuj Sahoo and Priti Das are thinking all others are more stupid than themselves. For this they are trying to impress others with self issued checks. The problem is only that both have been to stupid to use correct values at the checks to make them believable!

 

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Scammer Exposed

One more SCAM campaign from Richa Software Solutions - Image to Notepad conversion
by Rudolf Faix Wednesday, August 5, 2015 1:19 PM

Richa Software SolutionsAs one SCAM campaign is not enough, Richa Software Solutions - Ambuj Sahoo likes to get rich by inventing campaigns and taking huge upfront fees instead of doing a regular work. I know that inventing campaigns is much more easier then doing some work and a scammer is normally very lazy and by working it could happen that he gets sweaty.

Let us take first a look at the email from Richa Software Solution:

From: Priti Das [mailto:bpo1@richasoftwaresolutions.com]
Sent: Wednesday, July 08, 2015 5:51 PM
To: bonsaiedu@gmail.com
Subject: Image To Notepad Reading Process For 5 Ids

 

Dear Sir,


As per your interest regarding the BPO process inquiry,Kindly see the attached  "IMAGE TO NOTEPAD READING PROCESS FOR 5 IDS" and do the needful.

In the attachment you will get the below documents:-

  1. Process Details.
    2. Sample SLA.
    3. Software Snap Shot.
    4.Center Details Form(CDF).

About Process:-

The below points are notify in the attached process. 

  • The training and service will be conduct by the Direct Clientonly.
  • The center will receive both Image file and as well as converted notepad file.
  • The process is to only make checking of the Notepad file to correspoding image file
  • The center will getiing billing as per the accuracy criteria
  • Monthly billing for the center will be very high.

For more details please free to contact us (Sales Dept.):-

Thanks & Regards
Priti Das.
(Richa Software Solutions)
www.richasoftwaresolutions.com

skype:-bpo1.richa
India Tel-(+91) 9040014055
[M-S- 10.00 am to 6.00 pm IST]

Process Details.pdf (187.51 kb)

Sample SLA.pdf (361.13 kb)

Center Details Form.pdf (175.86 kb)

Sample Data.rar (884.75 kb)

Here is a screenshot from the relevant part of the campaign description:

Richa Software Solutions - Image to Notepad conversion

The monthly workload is the same. The difference in the payment is only depending on the "Application Fee" for the scammer Richa Software Solutions - Ambuj Sahoo. For this reason is even the payment of the accuracy parameters different. Such a rule is only in interest of a scammer and never the interest of a real client. A workload of 300 pages done during 15 days = workload of 600 pages done during 30 days. This proves already the scam.

The accuracy parameter does not make any sense if there is not at least one more center making the same work and the result can get compared. Such a method is too expensive even by using the way offshore outsourcing.

Additional has a book around 400 pages. The offered workload for one center is 600 pages per month for 11 months! That means one center is typing 6,600 pages or 16.5 books in this time. Word processors exist since 35 years and their storage format can get still imported into Microsoft Word. Not one client has been sleeping since 35 years and got now the idea to convert existing and not digitaliced books copied by typing them new. The most books got already 25 years ago scanned and converted by using OCR software. There is no need for any client to trash money - especially on a simple computer print-out.

If we take a look at the "high confidential" sample then we see that it is a simple printout. So there is normally no reason to do some manual work if the client is owner of the content (copyright). If the client is not the owner of the content then the center, which does the work, is helping by breaking the copyright law. Thie center as an accomplice of the client can even get fined in an higher amount than the client itself, because the center is breaking the law and the client is only animating the center.

A copy of the high confidential example page:

Richa Software Solutions - Sample Data

 

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Scammer Exposed

Fake emails which seems to be from Rudolf Faix - rudolffaix@gmail.com - rudolf.faix@wwpa.com
by Rudolf Faix Tuesday, July 21, 2015 11:16 AM

It seems that a scammer is sending out fake emails using my name and my gmail address. Please report such emails to your provider that they can take legal action against the sender.

The same is valid for my other email addresses. Your mail server should check the SPI (Sender Permit From) DNS entries for avoiding such spam and fake emails.

It seems that the emails are getting sent out by a member of Richa Software Solutions. At least Sumanta Kumar Pradhan Facebook profile found at https://www.facebook.com/kumar.singhdev2015. He likes to use such fakes against me in revenge for the articles Scammer: Richa Software Solutions - richasoftwaresolutions.com - Ambuj Sahoo - Priti Das and A Scammer tries to bark: Ambuj Sahoo - Richa Software Solutions - richasoftwaresolutions.com.

 

One of the emails, which he has published on Facebook is looking like this:

Screenshot of the fake email

Screenshot of the fake email

 

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Scammer Exposed

A Scammer tries to bark: Ambuj Sahoo - Richa Software Solutions - richasoftwaresolutions.com
by Rudolf Faix Friday, July 17, 2015 7:59 AM

Ambuj Sahoo - Richa Software SolutionsAmbuj Sahoo tries to impress me with his barking and wrong information in his email. Instead of reading and try to understand first my article "Scammer: Richa Software Solutions - richasoftwaresolutions.com - Ambuj Sahoo - Priti Das" he tries to impress me with things, which I have never written about Richa Software Solutions, and he likes to distract with arguments which I have used for other scammer. It seems that Ambuj Sahoo is not able to read or he is not understanding English. Another possibility is that he has no arguments against what I have analyzed and tries to impress with barking for something completely different.

In summary is written at my previous article that the offered campaigns are not possible taking into account the law in the traditional outsourcing countries (Australia, Canada, European Union, New Zealand, USA). This argument is not invented. You can prove it by reading the Data Protection law of these countries. You can find even a court order by following the link in my article about "Data of 280,000 customers stolen: AT&T lost over $ 25 million". AT&T needed to pay a fine of US$ 25 million for 280,000 stolen customer data records during an outsourcing process. Do you really think that one company owner is so stupid and will risk such a fine by providing law protected data for you?

You can find a copy of the email which he sent to me on July 9, 2015 and on July 16, 2015 at the end of this article. In the following part I citate now only his arguments and comment them:

First of all if you go through my company domain ( www.richasoftwaresolutions.com) details then you can clearly see that every information about my company has been clearly DISPLAYED. All the details of my company address,e-mail id,contact details everything is very transparent to every one which is also mentioned on my website. Then how can you say that my information is secret and hidden on web.

The domain registry data are getting found at the end of my article "Scammer: Richa Software Solutions - richasoftwaresolutions.com - Ambuj Sahoo - Priti Das". Here gets already the first understanding problem found. The sentence "If you take a look at the Alexa global traffic rank, then you see that even the domain richasoftwaresolutions.com is a big secret on the web." means that nobody is visiting the domain richsoftwaresolutions.com. I suggest Ambuj Sahoo to change the person which is translating the content for him or to use Google translator. In any case he need to use his brain to get everything in context.

We never mention in our Project presentation that our parent client belongs to California,USA,then how COULD you KNOW that??

Here we have the next case that Ambuj Sahoo is not understanding English. I have written under the sample screenshot in my article "Scammer: Richa Software Solutions - richasoftwaresolutions.com - Ambuj Sahoo - Priti Das": "For the case that the provided date are an image the scam gets proven that not one in USA (San Bernardino is located in California, USA) will use such a character set." There is nowhere written that the client is from California, USA.

Yes we charge a Application Fees which is meant for our processing, legal documentation charge and deposit which we have to also forward to the vendor who allot us the project slots.

With this message is Ambuj Sahoo confirming that he is nothing else than a retailer of another scammer and he has no contract with any client. In this case, he has not fulfilled his commercial due diligence and is fully responsible for all disputes. In the worst case you have only the problem that you cannot reach into the pocket of a naked one.

Let us take a look again into the "Form Filling" offer from the retailer Richa Software Solutions. There is written:

  • 1 center with 10 ID's are earning 4,48,000 INR per month. That are arround US$ 7,060/month

  • The aggreement has a duration of 11 months. That means a center earns US$ 77,660 during the 11 months (7,060 * 11 = 77,660)

  • In the email is written "This is a very genuine process which is also continue in our nearly 100+ Indian centers with China,Philippines,Srilanka International center also." If it is already running on 100 centers then the client has to pay for the work US$ 7,766,000 during the 11 months. All companies at the world, which can have such a yearly budget for a "Form Filling" process, I can call in one or two hours.

The problem is only that all this companies have an army of computer programmers, data base specialists and operators which are doing a convertion of such data within a week with 100% accuracy and without any manual typing. If you think now then you know that this process is nothing else then scam because not one company at the world will spend US$ 7 million for a data entry process where they need to prove the data for the same amount again if they can get the work done for less than US$ 10,000, in less than a week and without any risk for getting fined!

Summary: We see in this case how campaigns are getting traded from one retailer to next one. As scammer are lazy they are even not proving if the campaign is possible in respect to the law of the outsourcing country. They only like to earn from retailing campaigns. Such people like Ambuj Sahoo together with the greediness of the center owners have destroyed the complete offshore outsourcing industry. As the customer data got traded and the problems have been coming larger the traditional outsourcing countries have adjusted their data protection law. For this the offered campaigns where customer or consumer data are involved are nothing else than SCAM.

Who is a retailer of a scammer need not wondering himself to get called to be a SCAMMER! It does not matter if someone is scamming by himself or retailing from a scammer. The result for the center and in both cases the same. The result in front of the law court is for the scammer and his retailer the same too.

The complete email from Ambuj Sahoo sent to me on July 9, 2015 and on July 16, 2015 - I have only removed the documents (company registration and pan card) which he sent in copy:

Rudolf Faix <rudolffaix@gmail.com>
NOTICE AGAINST THE POST
Ambuj Sahoo <ambuj@richasoftwaresolutions.com> 16. Juli 2015 um 13:22

An: rudolf.faix@wwpa.com, rudolf.faix@wwpa.eu, rudolffaix@gmail.com

Hope you are well !!!!!!!!!!!!!!!!!!!!!!!!!

I am Mr Ambuj Kumar Sahoo PARTNER of Richa Software Solutions based at Bhubaneswar,Odisha.This mail is regarding your scam posting against our organization in your portal.

I would like to INTIMATE YOU that, what ever you have posted about my organization is completely FAKE, ILLEGAL and unauthenticated.

First of all if you go through my company domain (www.richasoftwaresolutions.com) details then you can clearly see that every information about my company has been clearly DISPLAYED. All the details of my company address,e-mail id,contact details everything is very transparent to every one which is also mentioned on my website. Then how can you say that my information is secret and hidden on web.

We also have Authorization letter from my parent client for outsourcing their BPO process.We also sign SLA(AGREEMENTS) with our clients MENTIONING all details about the project and payment. We make it very clear BEFOREHAND TO ALL OUR CLIENTS that payment shall be done according to accuracy parameters and ALL MY clients are getting payments EXCEPT SOME DEFAULTERS AND MISCHIEVERS WHOSE WORKS DO NOT COMPLY TO THE ACCURACY PARAMETRE.

For our BPO department,we have maintained different teams like:-SALES TEAM,SUPPORT TEAM,CUSTOMER CARE TEAM,HR TEAM AND ACCOUNT TEAM.Our main focus is that how our center will got maximum to maximum billing AGAINST WHICH WE WILL GET OUR ROYALTIES PROPORTIONATELY FROM THE MOTHER CLIENT.....SO QUESTION OF CHEATING OUR CLIENTS DOESNOT ARISE AT ALL.

How can you say that our client is Fake ?? Have you ever contacted THEM?? You cannot judge our clients without knowing OR INTERACTING WITH THEM .PROBABLY SOME OF THOSE FAKE MISCHIEVERS HAVE MIS GUIDED YOU TO MAKE SUCH IRATIONAL AND IRESPONSIBLE COMMENTS TO DISTURB OUR GOODWILL ... WHICH IS FAR AWAY FROM OUR REAL STATURE AND CREDENTIALS IN THE MARKET

We never mention in our Project presentation that our parent client belongs to California,USA,then how COULD you KNOW that??

Yes we charge a Application Fees which is meant for our processing, legal documentation charge and deposit which we have to also forward to the vendor who allot us the project slots.If you require further information about our company then I request you to contact me directly instead of posting such type of baseless message.

Also kindly check our company registration and pan card for your reference.

So Finally I WARN YOU TO remove the scam messages from your blog against our organization OTHERWISE WE WII BE COMPELLED TO TAKE SHELTER BEFORE THE PROPER COURT OF LAW TO PROSECUTE YOU AGAINST SUCH SERIOUS MISCONDUCT UNDER THE CYBER LAW

 

Thanks & Regards,
Ambuj Kumar Sahoo
(Director)
(Richa Software Solutions)
Mob:-9124336322.
M-72,1st Floor, Madhusudan Nagar,
Unit-IV, Bhubaneswar,Odisha-751022.
skype:-ambuj.sahoo
www.richasoftwaresolutions.com.

Facebook profile of Ambuj Sahoo

LinkedIn profile of Ambuj Sahoo

 

Update July 17, 2015 9:40am GMT: In the Facebook Group GENUINE OUTSOURCING tries to explain me Sumanta Kumar Pradhan that I'm wrong. Sumanta Kumar Pradhan tries to do this the same way like Ambuj Sahoo only with statements without prove. Even an offer to tell me where I have made a wrong calculation remains unanswered. That is not really a base for a discussion about a problem. Here is a printout of the discussion: Sumanta-Kumar-Pradhan-GENUINE-OUTSOURCING.pdf (1.58 mb). Observe please how Sumanta Kumar Pradhan is contradicting himself during the discussion and how he is dismanteling himself in faking proves.

Typical for a scammer is that he cannot show his face in his profile because he does not like to provide a manhunt picture by himself. So Sumanta Kumar Pradhan do it too.

Update Jan. 18, 2017:
Link from the Facebook profile Sumanta Kumar Pradhan (https://www.facebook.com/kumar.singhdev2015) removed as it returns error 404 - not found.

 

Scammer: Richa Software Solutions - richasoftwaresolutions.com - Ambuj Sahoo - Priti Das
by Rudolf Faix Thursday, July 9, 2015 4:09 AM

Richa Software SolutionsRicha Software Solutions - Ambuj Sahoo seems to have failed in programming (software solutions) and he like to get rich now by scamming call centers. I understand him - to scam someone makes less work than to develop software. His problem is only that he is too stupid for scamming too. He is even to lazy to inform himself if a process is possible or not. We know that all scammers are lazy and for this they can get easily identified.

One of the emails sent from Richa Software Solutions: 

From: Priti Das [mailto:bpo1@richasoftwaresolutions.com
Sent: Wednesday, July 08, 2015 5:52 PM
To: bonsaiedu@gmail.com
Subject: CUSTOMER APPLICATION FORM FILLING

 

Dear Sir,


As per your interest regarding the BPO process inquiry,Kindly see the attached Form Filling Process with Weekly Payout Details and do the needful.

In the attachment you will get the below documents:-

1.Process Details.

2.Sample SLA.
3.Software Snap Shot.
4.Center Details Form(CDF).
.


About Process:-


The concerned process is purely like CRM entries.

Your team have to fill up the back end data of our client.

Thee complete work will be provide you through Individual Id & Password along with a portal link for each id.


Sign Up Procedure:-

After confirmation of the ID Plan your have to forward by filling up the Center Details Form (CDF) along with the Application Fees.

Then after 24 hours there will be schedule of Demo Training Session by our Support Dept.

The demo work can continue by your team for 4/5 Days.

After your all clearance of Technical Specification of the work.Then the Live work will be provided after the client confirmation.

Before starting the Live Work the Service Level agreement(SLA) also release to you for which you have to revert with your acknowledgement.

This is a very genuine process which is also continue in our nearly 100+ Indian centers with China,Philippines,Srilanka International center also. 

For more details pls free to contact us (Sales Dept.):-

 

Thanks & Regards 
Priti Das.
(
Richa Software Solutions)
www.richasoftwaresolutions.com
skype:-bpo1.richa
India Tel-(+91) 9040014055
[M-S- 10.00 am to 6.00 pm IST]

Center Details Form.pdf (175.86 kb)

Proces Detail.pdf (112.89 kb)

Sample SLA.pdf (322.63 kb)

Snapshot of Form.pdf (301.28 kb)

Let us take a look at the sample form first:

Screenshot Sample Form

What we not see at the above screen shot is if the provided data are characters or an image. For us it does not make any difference. The data are already identifying the scam.

For the case that the provided data are characters then the scam gets proven by the fact that such data can get easily converted and imported in a database (CMS systems are based on databases) by using standard tools. For this nobody will pay someone for doing some manual and error-prone work when he can get the work done with 100% accuracy and in a short time frame.

For the case that the provided date are an image the scam gets proven that not one in USA (San Bernardino is located in California, USA) will use such a character set. Such a character set is only used in India and at no other place on the world. In such a case the client will not pay one cent for such a scam!

In both cases are this data consumer or customer data, which are protected by the U.S. law. Not one company from the U.S. will outsource such a process. For breaking the law the client would get fined with US$ 16,000 per record you'll get provided to type. Do you really thing that this would be a reason for outsource such a process? Don't forget in the U.S,, Canada, Europe and Australia are getting such data since centuries already electronically at the point of sales collected. There is no reason for outsourcing such a process.

You'll find very fast the purpose of this process if you take a look at the Process Detail pdf from Richa Software Solutions. There you'll find the "Application Fees" for the process. This proves that Richa Software Solutions does not have a client for such a process and the process exists only for generating an income for Richa Software Solutions - Ambuj Sahoo. You can be sure that not one client from the traditional outsourcing countries will hire a broker or consultant from India - they will hire a broker or consultant which is located nearly and has a good reputation.

If you take a look at the Alexa global traffic rank, then you see that even the domain richasoftwaresolutions.com is a big secret on the web. An Alexa Traffic Rank of 2 million equals to around one visitor during the last 6 months. From where should the offered campaigns coming from in this case?

Alexa Ranking RichaSoftwareSolutions.com

 

The domain registration data from richasoftwaresolutions.com:

Domain Name: RICHASOFTWARESOLUTIONS.COM
Registry Domain ID: 1690676664_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.wildwestdomains.com
Registrar URL: http://www.wildwestdomains.com
Update Date: 2015-06-30T11:25:17Z
Creation Date: 2011-12-06T08:37:06Z
Registrar Registration Expiration Date: 2017-12-06T08:37:06Z
Registrar: Wild West Domains, LLC
Registrar IANA ID: 440
Registrar Abuse Contact Email: abuse@wildwestdomains.com
Registrar Abuse Contact Phone: +1.4806242505
Reseller: Suryanandan.Net
Domain Status: ok http://www.icann.org/epp#ok
Registry Registrant ID:
Registrant Name: ambuj sahoo
Registrant Organization: richa software solutions
Registrant Street: M-72, 1sr Floor, Madhusudan Nagar
Registrant City: bhubaneswar
Registrant State/Province: Orissa
Registrant Postal Code: 751001
Registrant Country: India
Registrant Phone: +91.6742394190
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: info@richasoftwaresolutions.com
Registry Admin ID:
Admin Name: ambuj sahoo
Admin Organization: richa software solutions
Admin Street: M-72, 1sr Floor, Madhusudan Nagar
Admin City: bhubaneswar
Admin State/Province: Orissa
Admin Postal Code: 751001
Admin Country: India
Admin Phone: +91.6742394190
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email: info@richasoftwaresolutions.com
Registry Tech ID:
Tech Name: ambuj sahoo
Tech Organization: richa software solutions
Tech Street: M-72, 1sr Floor, Madhusudan Nagar
Tech City: bhubaneswar
Tech State/Province: Orissa
Tech Postal Code: 751001
Tech Country: India
Tech Phone: +91.6742394190
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Tech Email: info@richasoftwaresolutions.com
Name Server: NS3.SURYANANDAN.NET
Name Server: NS7.SURYANANDAN.NET
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2015-07-08T23:00:00Z <<<

 

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I'm since more then 35 years in the computer business (programming and technical support) and using the Internet since it has started. Since 2002 I'm programming solutions for Asterisk and since 2004 I'm in the call center industry.

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