Offshore Outsourcing & Scammer
Blog about offshore outsourcing and scammer in the outsourcing industry
Scammer - Jainam Shah - SHR Solutions - shrsolution.org - Vikram Pratap Singh
by Rudolf Faix Sunday, February 21, 2016 6:52 AM

As more urgent a scammer needs money as more unbelievable are coming their offers. The only purpose of the offers is to lead some new and inexperienced center owners into paying their huge upfront fees (advance fee scam).

Anybody, which is thinking that he can get a form filling process or an inbound process, should read first about the data protection law in the traditional outsourcing countries (U.S. data protection law, European Union data protection law - EU Data Protection Directive, Australian data protection law - Australian Privacy Principles (APPs)). Additional this one should read my article Important information about non-voice processes (form filling, backoffice, etc.) and inbound campaigns. It will help him to understand why he needs to pay upfront fees for all these offers. The reason is very simple. There is no client available, which hired any broker for such a campaign. The only income possibility for the scammer is the upfront fee which has to get paid from the center. Vikram Pratap Singh with his sham companies SHR Solutions, SCI Solutions, Aldiablos Infotech, Smart Consultancy India, etc. is such a scammer.

SHR Solutions is now hiding their domain ownership with a privacy protection services, but a search in their domain registration history shows us the real owner:

Vikram Pratap SinghVikram Pratap Singh
101, Moryansh Ellanza, Shayamal Cross Road
Ahmedabad, Gujarat, 380009
India
Phone: +972.5126999
Email: shaikh26@sify.com

Vikram Pratap Singh is the owner of the following scam sites too - he is running a real scammer empire (Scammer: Vikram Pratap Singh - SCISOLUTIONS.US, ALDIABLOS.US, ALDIABLOS.COM and SHRSOLUTION.ORG). Additional are listed a few complaints about these scam sites:

With the background knowledge from above you'll read already the spam email, sent from Jainam Shah from the sender domain shrsolution.org, with another mind:

From: Jainam Shah <jainam@shrsolution.org>
Date: Fri, Feb 19, 2016 at 5:34 AM
Subject: Get Excellent Bpo Non Voice Project Urgent In Bpo Dept
To: someone@gmail.com

Hello ,

 Greetings For The Day!!!

 As we Are one Of the Leading Outsourcing Company For bpo voice & Non Voice projects & online-offline & chat process.

 I would like to inform you that we’re having various data entry projects with very good pay outs.

 

    1)    Get Fix Payout More Than Rs 700000 Monthly With Simple Video Uploading Process (Payout:weekly) With 1 Month Advance Billing

 

     2)    Telecom  form filling Process # Earn 10000$ per 10 id per monthfix payout With B.g

      3)     Vaccination Offline Form Filling Project 44 cents (us dollar) per form

     4)  Earn 1200000 with Simple Usa banking Form Filling Process

     5) Earn Weekly Rs 80000 By Simple Health Insurance Form Filling

         6) Financial Remuneration Form Filling With Monthly Earning INR 7.2 LACS

 

 Here I am sending you the detailed information on the same and I would also to inform you that we’re outsourcing voice processes ( inbound ) with handsome payouts

Provide Your Contact Details For Future Communication……

Have A Great Day Ahead…..!!!

 

Thanks& Regards,

Jainam shah

Buisness Development Manager

Skype Id:Jainam.shah78

8511140826

We know already their first offer - the video uploading process from my article Scammer: SHR Solution - Kashyap Bhatt - DAILYMOTION VIDEO UPLOADING PROCESS. There we can see that the process is not really something what can get outsourced.

Not one company found on the world will pay you for any "Form Filling Process". The data protection law from the traditional outsourcing countries will make them too much problems. On the other site are computers cheaper than the salary of the offered work from the scammer SHR Solutions. Data are getting entered at the point of sales and not somewhere else. Telecom companies have been the first, which have been using SQL Databases. You'll find until today the syntax, especially developed for Telecom companies, in the syntax of the SQL standard. There is no need for any manual data conversion (Copy & Paste process) or any other manual interaction with data. Any data are getting collected and entered in the system at the point of sales and not somewhere offshore.

Vaccination data are very sensible health information data. Such data are getting only collected if an health insurance company pays the bill for the vaccination or the doctors work. These data are getting collected only at the doctors office for the billing system. These data are getting online and encrypted transferred from the doctors office to the health insurance company. Does anyone believe that they are getting somewhere plain readable sent for any manual process? All other vaccinations, which are getting paid from the patient itself don't get collected somewhere else than at the personal vaccination records of the patient.

The same data protection law is valid for the health insurance form filling project. Not one insurance will give you any access to any data from them. The data are protected by law and are getting only collected at the point of sales where the offer gets directly calculated. There is no need to send the data somewhere else where they can get stolen or copied. This one, which is collecting data, is responsible for the security of the data. Why someone shall take the risk and send these data to a country where any law gets ignored and scam is nothing else than a popular sport?

A bank from the U.S., which gives you data for a form filling project, will get faster closed from the government than they are able to transfer the data to you. Banking data are highly sensible and subject of banking secrecy law. Not one banker will be so stupid and send his data somewhere for any manual manipulation, because he knows that he will end up in jail and the key to his cell will get thrown away.

Anyone, which believes that there is any client available, which pays for a "Financial Remuneration Form Filling" monthly INR 7.2 LACS (~US$ 10,459,80) should very fast consult a madhouse doctor. All personal data are protected by the data protection law, only stupid advanced fee scammers try to make money with such data.

 

Scammer: Angel Kashyap - angel.ztechsolutions@gmail.com - angel.kashyap2 - angel ztechsolutins
by Rudolf Faix Tuesday, December 8, 2015 11:01 AM

Scammer can get easily identified because they don’t like to provide a manhunt picture in their profiles in the social networks by themselves and their offers are sounding too good to be true. Their problem is that they lie and each one which is lying needs a memory like an elephant. Scammer are not trained to use their brain so they even forget to use for each scam another profile, email address, skype address. It can be even too difficult for them because they are lazy and only interested to make money fast.

As intelligence is commercial not available, scammers are even not able to invest something into their own education. It seems that the scammers even don’t have enough brain to learn by their own mistakes or to inform themselves if their invented campaign is possible or not. Scammers are even thinking that a lot of requirements and providing a nice hourly rate is enough to get a huge upfront fee from the centers. The same way is thinking the scammer Angel Kashyap (email: angel.ztechsolutions@gmail.com, Skype: angel.kashyap2) from India. Not one outsourcing client is searching for a broker abroad and already for this reason are the offers from Angel Kashyap already scam. If we take a look at the offer which Angel Kashyap sent out by email we’ll find a lot reasons why the offer is scam:

Required Agents : 15

Required Lead Supervisor    : 01

Payout Per Agent per Hour    : $8 USD (Fixed For 1 Year contract)

Payout per Hour of Lead Supervisor : $10 USD (Fixed For 1 Year contract)

Deduction of Leave    : $ 26.92 USD

Bonus On Full Attendance : $ 50 USD

For Call Quality Purpose : 10 Calls will be Checked in a Month

100% Call Quality Bonus    : $ 50 USD

0% Call Quality Deduction    : $ 50 USD

Off Days    : Only Sunday

Login Hours    : 9 AM to 6 PM US Time

AUX (Break) Time    : 45 Minutes

Training Period    : 5 Days

Initially contract Period : 1 Year 

Email:- angel.ztechsolutions@gmail.com
Skype:- angel.kashyap2

It is already nice to find an hourly paid campaign. The problem is only that the campaign and all other campaigns from the scammer Angel Kashyap is only scam. The scammer is so stupid and seems that he does not know how call centers are working. The scammer even does not know that there is no U.S. timezone and already the United States has including Alaska and Hawai six time zones. At the continental United States we'll find the following time zones:

United States time zones map

Break time is not a paid time and for this reason does it not matter if the break is 30 minutes, 45 minutes or one hour. It remains to the organization of the call center how breaks are getting handled. It will normally never happen that all agents from a call center are making break at the same time.

Anyway with the provided email and Skype data we are able to find the social profiles of the scammer. Google finds at:

At Call Centers Forum got the user with the email address angel.ztechsolutions@gmail.com after 4 postings already banned:

Call Center Forum: angel.ztechsolutions@gmail.com got banned

More lucky has been the scammer Angel Kashyap at Call Center Partner posted December 2013:

WEEKLY PAYOUT SIMPLE NOVEL WRITING PROJECT PER PAGE 100 RS. NO NEED TO TYPE AT ALL. ONLY CORRECTION WORK IN NOTEPAD FILE
NO NEED TO TYPE. JUST CORRECTION WORK IN CONVERTED NOTEPAD FILE.

DUE TO MANY POSITIVE FEATURES MORE THAN 18 + CENTERS ARE WORKING
WITH THIS PROJECTS AND MANY MORE INDIVIDUAL PERSONS.
REFERENCE CENTERS DETAILS WILL BE PROVIDED.

PROJECT FEES : 8000 RS.
PER PAGE : 100 RS.
WORK DURATION : 7 DAYS
ACCURACY REQUIRED : 60%
QC REPORT : ON EVERY 10TH DAY
PAYMENT : ON EVERY 11TH DAY

Angel Kashyap
Business Development Manager
Z-TECH SOLUTIONS
E-mail : angel.ztechsolutions@gmail.com
Contact : +919898396486

Angel ztechThis project shows already how stupid the scammer Angel Kashyap is. With accuracy of 60% can get each 3rd word written wrong and the work of a profreading gets accepted. Microsoft Word is doing a better job for less money. Anyway the Call Center Partner profile from "Angel ztech" is linking to a Google+ profile of Angel ztech. The profile look empty. There get only found 4 friends and the profile itself is connected from 58 others. Nearly all connections at Google+ are not showing real people at their profile picture. The profile picture from the Google+ profile of Angel ztech gets found on 770 other websites too and you can be sure that it does not show owner of the profile.

The same project above got posted on LinkedIn Pulse at September 22, 2015 from a profile with the name "angel ztechsolutins". It seems that the Novel writing project is a never ending story. If the error correction needs only an accuracy of 60% it will never become a real story. Another campaign got posted on October 23, 2015 at LinkedIn Pulse from the same scammer with the title "Australia form filling process":

Eligibility: Company or private firm
Contract Period: 12 months
Total working days (TAT Periods): 24
Number of seats: 10 Operates

Software requirements of the system where the VM is installed:
OS: Windows 64 bit Based OS
Other Applications: VMWare Workstation / Oracle VM VirualBox

Hardware requirements of other systems:
Processor: Pentium IV
RAM: 1GB
HDD: 10 GB
Network: Wired Ethernet (recommended) / Wireless
Software requirements of other systems:
OS: Windows XP Service Pack 3 32 bit Based OS
Other Applications: Internet Explorer 8
Quality Analyzer: 1
Local Server PC: 1
Local Server: The Local Server is a Linux(Cent OS) based server installed on a virtual machine run by VM Ware
Workstation / Oracle VM VirtualBox.

Hardware requirements of the system where the VM is installed:
Processor: Core 2 Duo
RAM: 4GB

Email angel.ztechsolutions@gmail.com

A big problem for the campaign offer above is the Australian data protection law - Australian Privacy Principles (APPS). The fines breaking the law are for the client very high and for this not one company will risk getting fined. On the other site is the personal computer already 40 years old and all data are already digital stored. There is no need for any form filling work. Forms are getting filled automatically and with 100% accurancy from the computer. Why someone should hire manual work in this case?

I don't like to list now all the scam campaigns from Angel Kashyap, because all the campaigns listed from this profile are scam. I like to show you now some interesting connections found in the campaigns. At Call Centers Forum we'll find a posting from November 2013 at http://www.callcentersforum.com/tag-bpo.html?page=5 with the following content:

Author: mohammedchhipa - Replies: 0 - Views: 252 BPO PORCESS

HELLO TO ALL

WE ARE THE OUTSOURCING THE ALL TYPE OF THE PROCESS

RELATED NON VOICE AS WELL IN TO VOICE

WE HAVE MANY PROCESS WITH THE GENUINE PAY OUT PROOF

IF ANY ONE LOOKING FOR PROCESS THAN CONTACT TO US

FAKE QUIRE PLEASE DO NOT TAKE OUR TIME

FOR QUIRE OR REQUEST FOR PROCESS CONTACT AT

MAIL ID : angel.ztechsolutions@gmail.com / aqil.ztechsolutions@gmail.com

CONTACT NUMBER : +919898396486

Interesting at this posting are the provided email addresses and the phone number. Both are still in use. if we are using Google for searching the phone numbers and email addresses then we get more scams results from the same source:

  • FreelancerMap
    Mohammed Chhipa, Movingnode Technologies Pvt Ltd, mohammed.movingnode@gmail.com, Skype Id: mohammed.movingnode, Contact: +919898396486

  • Call Center Forummohammed.movingnode
    Movingnode Technologies Pvt Ltd,  Wage Management, Contact at : +919824226189 OR +919898396484, mohammed.movingnode@gmail.com, Skype Id: mohammed.movingnode

  • LinkedIn Group Call Center Campaign Opportunities
    alana Kyle, Offline simple work available with great payout, Z-TECH SOLUTIONS, E-mail: alana.ztechsolutions@gmail.com, Contact : +919898396486

  • LinkedIn Group BDM Groups for Business Development Managers
    postiong from AQIL Z-TECH SOLUTIONS

    GENUINE VOICE & NON-VOICE PROCESS ARE AVAILABLE WITH DIRECT CLIENT SIGN UP

    (NON – VOICE PROCESS)
    DEBT MANAGEMENT (NON VOICE PROJECT)
    WAGE MANAGEMENT (NON VOICE PROJECT)
    MEDICAL BILLING PROJECT DETAILS
    TELECOM OFFLINE PROCESS WITH LC/BG
    BILLING AS MIN 3 LAKH AS FOLLOWS
    EDITING PAGE PROJECT
    IDBI FEDERAL INSURANCE FORM FILLING
    NOVEL WRITING PROOF READING AND TYPING PROJECT (WEEKLY,15 Day and MONTHLY
    (VOICE PROCESS)
    INDIAN AIR PORT AUTHORITY PROCESS INBOUND
    MAKE MY TRIP INBOUND PROCESS
    USA CUSTOMER CALL ATTEND INBOUND PROCESS

    SINGAPUR AIRLINES INBOUND PROCESS

    CUSTOMER CHAT SUPPORT EDUCATIONAL

    Inbound Customer Support & Outbound Customer Care With Live Chat Support
    US HOLIDAY TRAVEL CUSTOMER SUPPORT INBOUND

    US Inbound Customer Support

    FOR MORE INFORMATION REGARDING PROCESS PLEASE MAIL ME E-MAIL ID : aqil.ztechsolutions@gmail.com

    SKYPE ID : aqil.shaikh1

    CONTACT# : +917383131953

    NOT : SERIOUS CENTER PLEASE CONTACT ME BECAUSE SLOTS ARE SHORT TIME AVAILABLE

    THANKS & REGARD

    AQIL SHAIKH

    BUSINESS DEVELOPMENT MANAGER

    Z-TECH SOLUTIONS PVT. LTD.

We can continue endless following up their phone numbers and email addresses. All profiles we'll find have in common that not one provides the picture of a real person, all have a free email address, not one remembers the correct writing of his company name and much more. Not one is for this reasons trustful. Centers which got scammed from them are guilty by themselves. Everybody which is sending some money to such scammers should consult a madhouse doctor for a check-up.

Here you can see the Skype profile from Angel Kashyap. The person is even here not able to show his real face and is dreaming from live in Dubai instead of India. Maybe the jails in Dubai are more comfortable than in India:

 

 

A Scammer tries to bark: Ambuj Sahoo - Richa Software Solutions - richasoftwaresolutions.com
by Rudolf Faix Friday, July 17, 2015 7:59 AM

Ambuj Sahoo - Richa Software SolutionsAmbuj Sahoo tries to impress me with his barking and wrong information in his email. Instead of reading and try to understand first my article "Scammer: Richa Software Solutions - richasoftwaresolutions.com - Ambuj Sahoo - Priti Das" he tries to impress me with things, which I have never written about Richa Software Solutions, and he likes to distract with arguments which I have used for other scammer. It seems that Ambuj Sahoo is not able to read or he is not understanding English. Another possibility is that he has no arguments against what I have analyzed and tries to impress with barking for something completely different.

In summary is written at my previous article that the offered campaigns are not possible taking into account the law in the traditional outsourcing countries (Australia, Canada, European Union, New Zealand, USA). This argument is not invented. You can prove it by reading the Data Protection law of these countries. You can find even a court order by following the link in my article about "Data of 280,000 customers stolen: AT&T lost over $ 25 million". AT&T needed to pay a fine of US$ 25 million for 280,000 stolen customer data records during an outsourcing process. Do you really think that one company owner is so stupid and will risk such a fine by providing law protected data for you?

You can find a copy of the email which he sent to me on July 9, 2015 and on July 16, 2015 at the end of this article. In the following part I citate now only his arguments and comment them:

First of all if you go through my company domain ( www.richasoftwaresolutions.com) details then you can clearly see that every information about my company has been clearly DISPLAYED. All the details of my company address,e-mail id,contact details everything is very transparent to every one which is also mentioned on my website. Then how can you say that my information is secret and hidden on web.

The domain registry data are getting found at the end of my article "Scammer: Richa Software Solutions - richasoftwaresolutions.com - Ambuj Sahoo - Priti Das". Here gets already the first understanding problem found. The sentence "If you take a look at the Alexa global traffic rank, then you see that even the domain richasoftwaresolutions.com is a big secret on the web." means that nobody is visiting the domain richsoftwaresolutions.com. I suggest Ambuj Sahoo to change the person which is translating the content for him or to use Google translator. In any case he need to use his brain to get everything in context.

We never mention in our Project presentation that our parent client belongs to California,USA,then how COULD you KNOW that??

Here we have the next case that Ambuj Sahoo is not understanding English. I have written under the sample screenshot in my article "Scammer: Richa Software Solutions - richasoftwaresolutions.com - Ambuj Sahoo - Priti Das": "For the case that the provided date are an image the scam gets proven that not one in USA (San Bernardino is located in California, USA) will use such a character set." There is nowhere written that the client is from California, USA.

Yes we charge a Application Fees which is meant for our processing, legal documentation charge and deposit which we have to also forward to the vendor who allot us the project slots.

With this message is Ambuj Sahoo confirming that he is nothing else than a retailer of another scammer and he has no contract with any client. In this case, he has not fulfilled his commercial due diligence and is fully responsible for all disputes. In the worst case you have only the problem that you cannot reach into the pocket of a naked one.

Let us take a look again into the "Form Filling" offer from the retailer Richa Software Solutions. There is written:

  • 1 center with 10 ID's are earning 4,48,000 INR per month. That are arround US$ 7,060/month

  • The aggreement has a duration of 11 months. That means a center earns US$ 77,660 during the 11 months (7,060 * 11 = 77,660)

  • In the email is written "This is a very genuine process which is also continue in our nearly 100+ Indian centers with China,Philippines,Srilanka International center also." If it is already running on 100 centers then the client has to pay for the work US$ 7,766,000 during the 11 months. All companies at the world, which can have such a yearly budget for a "Form Filling" process, I can call in one or two hours.

The problem is only that all this companies have an army of computer programmers, data base specialists and operators which are doing a convertion of such data within a week with 100% accuracy and without any manual typing. If you think now then you know that this process is nothing else then scam because not one company at the world will spend US$ 7 million for a data entry process where they need to prove the data for the same amount again if they can get the work done for less than US$ 10,000, in less than a week and without any risk for getting fined!

Summary: We see in this case how campaigns are getting traded from one retailer to next one. As scammer are lazy they are even not proving if the campaign is possible in respect to the law of the outsourcing country. They only like to earn from retailing campaigns. Such people like Ambuj Sahoo together with the greediness of the center owners have destroyed the complete offshore outsourcing industry. As the customer data got traded and the problems have been coming larger the traditional outsourcing countries have adjusted their data protection law. For this the offered campaigns where customer or consumer data are involved are nothing else than SCAM.

Who is a retailer of a scammer need not wondering himself to get called to be a SCAMMER! It does not matter if someone is scamming by himself or retailing from a scammer. The result for the center and in both cases the same. The result in front of the law court is for the scammer and his retailer the same too.

The complete email from Ambuj Sahoo sent to me on July 9, 2015 and on July 16, 2015 - I have only removed the documents (company registration and pan card) which he sent in copy:

Rudolf Faix <rudolffaix@gmail.com>
NOTICE AGAINST THE POST
Ambuj Sahoo <ambuj@richasoftwaresolutions.com> 16. Juli 2015 um 13:22

An: rudolf.faix@wwpa.com, rudolf.faix@wwpa.eu, rudolffaix@gmail.com

Hope you are well !!!!!!!!!!!!!!!!!!!!!!!!!

I am Mr Ambuj Kumar Sahoo PARTNER of Richa Software Solutions based at Bhubaneswar,Odisha.This mail is regarding your scam posting against our organization in your portal.

I would like to INTIMATE YOU that, what ever you have posted about my organization is completely FAKE, ILLEGAL and unauthenticated.

First of all if you go through my company domain (www.richasoftwaresolutions.com) details then you can clearly see that every information about my company has been clearly DISPLAYED. All the details of my company address,e-mail id,contact details everything is very transparent to every one which is also mentioned on my website. Then how can you say that my information is secret and hidden on web.

We also have Authorization letter from my parent client for outsourcing their BPO process.We also sign SLA(AGREEMENTS) with our clients MENTIONING all details about the project and payment. We make it very clear BEFOREHAND TO ALL OUR CLIENTS that payment shall be done according to accuracy parameters and ALL MY clients are getting payments EXCEPT SOME DEFAULTERS AND MISCHIEVERS WHOSE WORKS DO NOT COMPLY TO THE ACCURACY PARAMETRE.

For our BPO department,we have maintained different teams like:-SALES TEAM,SUPPORT TEAM,CUSTOMER CARE TEAM,HR TEAM AND ACCOUNT TEAM.Our main focus is that how our center will got maximum to maximum billing AGAINST WHICH WE WILL GET OUR ROYALTIES PROPORTIONATELY FROM THE MOTHER CLIENT.....SO QUESTION OF CHEATING OUR CLIENTS DOESNOT ARISE AT ALL.

How can you say that our client is Fake ?? Have you ever contacted THEM?? You cannot judge our clients without knowing OR INTERACTING WITH THEM .PROBABLY SOME OF THOSE FAKE MISCHIEVERS HAVE MIS GUIDED YOU TO MAKE SUCH IRATIONAL AND IRESPONSIBLE COMMENTS TO DISTURB OUR GOODWILL ... WHICH IS FAR AWAY FROM OUR REAL STATURE AND CREDENTIALS IN THE MARKET

We never mention in our Project presentation that our parent client belongs to California,USA,then how COULD you KNOW that??

Yes we charge a Application Fees which is meant for our processing, legal documentation charge and deposit which we have to also forward to the vendor who allot us the project slots.If you require further information about our company then I request you to contact me directly instead of posting such type of baseless message.

Also kindly check our company registration and pan card for your reference.

So Finally I WARN YOU TO remove the scam messages from your blog against our organization OTHERWISE WE WII BE COMPELLED TO TAKE SHELTER BEFORE THE PROPER COURT OF LAW TO PROSECUTE YOU AGAINST SUCH SERIOUS MISCONDUCT UNDER THE CYBER LAW

 

Thanks & Regards,
Ambuj Kumar Sahoo
(Director)
(Richa Software Solutions)
Mob:-9124336322.
M-72,1st Floor, Madhusudan Nagar,
Unit-IV, Bhubaneswar,Odisha-751022.
skype:-ambuj.sahoo
www.richasoftwaresolutions.com.

Facebook profile of Ambuj Sahoo

LinkedIn profile of Ambuj Sahoo

 

Update July 17, 2015 9:40am GMT: In the Facebook Group GENUINE OUTSOURCING tries to explain me Sumanta Kumar Pradhan that I'm wrong. Sumanta Kumar Pradhan tries to do this the same way like Ambuj Sahoo only with statements without prove. Even an offer to tell me where I have made a wrong calculation remains unanswered. That is not really a base for a discussion about a problem. Here is a printout of the discussion: Sumanta-Kumar-Pradhan-GENUINE-OUTSOURCING.pdf (1.58 mb). Observe please how Sumanta Kumar Pradhan is contradicting himself during the discussion and how he is dismanteling himself in faking proves.

Typical for a scammer is that he cannot show his face in his profile because he does not like to provide a manhunt picture by himself. So Sumanta Kumar Pradhan do it too.

Update Jan. 18, 2017:
Link from the Facebook profile Sumanta Kumar Pradhan (https://www.facebook.com/kumar.singhdev2015) removed as it returns error 404 - not found.

 

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I'm since more then 35 years in the computer business (programming and technical support) and using the Internet since it has started. Since 2002 I'm programming solutions for Asterisk and since 2004 I'm in the call center industry.

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