Offshore Outsourcing & Scammer
Blog about offshore outsourcing and scammer in the outsourcing industry
Chandra Gupta - Kreation Next - kreationnext.com - likes to make money from scammers
by Rudolf Faix Friday, January 22, 2016 7:18 AM

kreationnext.com social network logoIf I would take some money to removing some entries from my blog, than I would not be better than the scammer. Making money on this way would lead with the time to scam others or into blackmailing of innocent small business owners. That is not my idea for making money. Before I'll go down to this level I would prefer to be a beggar.

Anyway even such an offer shows that this one, which makes the offer, does not understand the nature and structure of the Internet. In the Internet are a lot of services available which like to archive the content of the web and the authors from websites have no influence on it. Examples are Googles Web Cache, WayBack Machine, etc. It is nearly impossible to remove some content from the Internet as the content gets distributed viral. To get something removed from Google you need to get a court order and in this case it will only get removed from the search result in that country from where the court order is coming from. Google is not the only search engine on the web.

If you get under these conditions an invitation for an offer from a company, which seems to be an Internet service provider and is offering at their website "Professional Web Designing", "SEO Expert Solution", "Online Store in no time", dedicated servers and more, for removing content from your own site under the title "Managing Web Reputation", than you think first about a bad joke, a faked sender or some other fraud instead of a real business. How someone can handle your online reputation if he does not know the basics of the Internet?

Under the above condition I got the following invitation for an offer from Chandra Gupta (19 contacts at LinkedIn) - kreationnext.com (LinkedIn profile [14 contacts], Facebook page [83 likes]) by using my web contact form:

Hello

This is Chandra Gupta from Kreation Next. We have a few clients who would like to remove their complaints from your website and wants us to manage their web reputation. Before getting them into our contract, we would like a quotation from your end for removal of each link / topic from your website, and also a
contact person/number where we can contact you on it.

Also, if possible please provide quotation on bulk & single link basis. The time required for removal of a link/multiple links (say 50 or more links).

Awaiting your reply.
Thanks in advance


 

Author information
Name: Chandra Gupta
E-mail: chandragupta@kreationnext.com
IP address: 122.163.17.45
User-agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0

The only verified information in a web contact form is the ip address from the sender and the user-agent (the browser used from the user) because that information gets resolved from the web server. All other information are entered from the user itself. the site iplocation.net provides the following geolocation data for the ip address 122.163.17.45:

Geolocation data from IP2Location (Product: DB4 updated on 1/2/2016)
IP Address Country Region City ISP
122.163.17.45 India Delhi Delhi Abts Delhi

 

Geolocation data from EurekAPI (Product: Pro On-demand API)
IP Address Country Region City ISP
122.163.17.45 India West Bengal Kolkata Airtel Broadband
  Continent Latitude Longitude Organization
  Asia 22.5697 88.3697 Airtel Broadband

 

Geolocation data from DB-IP (Product: Full updated on 1/3/2015)
IP Address Country Region City ISP
122.163.17.45 IN Delhi New Delhi (okhla Phase Iii) Bharti
  Time Zone Latitude Longitude Organization
  Asia/kolkata 28.5492 77.2687 ABTS DELHI

 

Geolocation data from ipinfo.io (On-demand API)
IP Address Country Region City Postal Code
122.163.17.45 IN West Bengal Kolkata 700001
ISP Hostname Organization
AS24560 Bharti Airtel Ltd., Telemedia Services No Hostname ABTS DELHI,

 

Geolocation data from MaxMind (Product: GeoLiteCity updated on 1/6/2015)
IP Address Country Region City Postal Code Area Code
122.163.17.45 India 28 Kolkata 700001

As the provided email address is from his domain and the name has been fitting to the domain registry data I have answered the request without offering something. To get an answer back I have invented the wrong information that his company is registered in Dehli and his posting has been done from Kolkata:

Hello Chandra Gupta

 
I think by reading of the attached mail more on a bad joke than a real offer. The IP address is from Kolkata and your company is registered in Dehli - a distance of 2 hours by airplane.
 
The message got entered at my website at January 20, 2016 09:36am (GMT+1) into the mail form with the following informations:
Author information
Name: Chandra Gupta
E-mail: chandragupta@kreationnext.com
IP address: 122.163.17.45
User-agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0

As expected I got a reply from Chandra Gupta as expected with a confirmation that he has sent the offer request, but the request is not from a real business man,which likes to make some business - it is more the email from someone which did not get what he has expected in his hope:

Von: Chandra Gupta [chandragupta@kreationnext.com]
Gesendet: Donnerstag, 21. Januar 2016 19:25
An: Rudolf Faix
Cc: mailbackup@kreationnext.com
Betreff: Re: AW: CC Scam e-mail - Qoutation for removal of complaints
 
Hello
Mr. Rudolf Faix,

I think you have got confused somewhere. I mailed you from kolkata, that's true, and also we are from kolkata.

Please refer to the following links for more details:
https://secure.kreationnext.com/about-us/contact-us.html
https://maps.google.co.in/maps?hl=en&client=firefox-a&ie=UTF8&q=kreation+next&fb=1&gl=in&hq=kreation+next&hnear=0x39f882db4908f667:0x43e330
e68f6c2cbc,Kolkata,+West+Bengal&cid=0,0,12882392238866733486&t=m&ll=22.594063,88.370762
&spn=0.009787,0.021136&iwloc=A&source=embed

https://secure.kreationnext.com/iso/verify-iso.html

There are a few things I need to clear about:
1. It doesn't take me a two hours journey to reach my office
2. We are based at kolkata
3. I make jokes with friends and family. And I don't make friends at business or make any joke (good or bad) at business.
4. The research you made on our company is a massive failure.
5. Your spellings are disastrous on the mail.

Finally, If you are interested to talk business please send me a quotation rather than pointing out lame excuses to avoid work.

Regards,

Here are the header data from the above email:

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Return-Path: <chandragupta@kreationnext.com>
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(version=TLSv1/SSLv3 cipher=OTHER); Thu, 21 Jan 2016 10:26:13
-0800 (PST)
Subject: Re: AW: CC Scam e-mail - Qoutation for removal of complaints
To: Rudolf Faix <rudolf.faix@wwpa.com>
References: <SQLyBrKr766o39Qzx8d00000528@SQL>
<C8A896DCB45E224DB2C84D2A50D5D903085B61CA@WEBERDE.weberhausde.local>
CC: <mailbackup@kreationnext.com>
From: Chandra Gupta <chandragupta@kreationnext.com>
Message-ID: <56A122B0.2010008@kreationnext.com>
Date: Thu, 21 Jan 2016 23:55:53 +0530
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My answer to the above email is that I'm not commercial available and my opinions are not for sale. Maybe it is hard to believe for some people without any beliefs as some are thinking that everything is commercial available and the big question is only for which price. I don't belong to this kind of people. I don't like to let me pull down to the same level like scammers. I like to be able to look into the mirror without shame.

Why shall I remove a scammer from my blog? Why shall I make it easier for a scammer to continue with his sham business? Why shall I try to make the online reputation work from Chandra Gupta for a scammer easier? As we are here in real life and not in the kindergarten I see no reason to help some scammers as long as they don't change their own life by coming honest. Small scammers don't have the money for hiring someone to improve their online reputation and these scammers which have enough money for this purpose have gotten it from cheating their hard working victims and not from their own hard work. Would it be fair for a first time scammer, which has no money for getting removed, to prefer the serial and organized scammers only for the reason that they have been successful and are paying some money? That would be like carrying water to the sea for making the sea less salty.

Domain registration data from kreationnext.com:

Domain Name: KREATIONNEXT.COM
Registry Domain ID: 1627347787_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Update Date: 2016-01-14T07:51:25Z
Creation Date: 2010-11-26T01:56:07Z
Registrar Registration Expiration Date: 2016-11-26T01:56:07Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: +1.4806242505
Domain Status: clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited http://www.icann.org/epp#clientUpdateProhibited
Domain Status: clientRenewProhibited http://www.icann.org/epp#clientRenewProhibited
Domain Status: clientDeleteProhibited http://www.icann.org/epp#clientDeleteProhibited
Registry Registrant ID:
Registrant Name: Chandra Gupta
Registrant Organization: Kreation Next
Registrant Street: 76/2A Bidhan Sarani, Suite No. D
Registrant Street: 76/2A Bidhan Sarani, Suite No. D
Registrant City: kolkata
Registrant State/Province: West Bengal
Registrant Postal Code: 700006
Registrant Country: IN
Registrant Phone: +91.9830339013
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: admin@kreationnext.com
Registry Admin ID:
Admin Name: Chandra Gupta
Admin Organization: Kreation Next
Admin Street: 76/2A Bidhan Sarani, Suite No. D
Admin Street: 76/2A Bidhan Sarani, Suite No. D
Admin City: kolkata
Admin State/Province: West Bengal
Admin Postal Code: 700006
Admin Country: IN
Admin Phone: +91.9830339013
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email: admin@kreationnext.com
Registry Tech ID:
Tech Name: Chandra Gupta
Tech Organization: Kreation Next
Tech Street: 76/2A Bidhan Sarani, Suite No. D
Tech Street: 76/2A Bidhan Sarani, Suite No. D
Tech City: kolkata
Tech State/Province: West Bengal
Tech Postal Code: 700006
Tech Country: IN
Tech Phone: +91.9830339013
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Tech Email: admin@kreationnext.com
Name Server: NS1.KREATIONNEXT.COM
Name Server: NS2.KREATIONNEXT.COM
Name Server: NS3.KREATIONNEXT.COM
Name Server: NS4.KREATIONNEXT.COM
Name Server: NS5.KREATIONNEXT.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2016-01-21T23:00:00Z <<<

How much the owner of the site understands from SEO and Internet marketing gets shown at his own site. The Alexa ranking from kreationnext.com shows not really impressing values after the site has been 5 years and 56 Days online. The same quality can expected from his new service "Online Reputation Management" too:

The Alexa daily pageviews are interesting too:

Alexa: How engaged are visitors to kreationnext.com?

What can you expect more from people, which are using phrases like "Finally, If you are interested to talk business please send me a quotation rather than pointing out lame excuses to avoid work.". Only stupid people are calling pressing a simple "unpublish" or "delete" button "work"! That Chandra Gupta has not invented the work by himself gets shown on his own website and his social networks entries. He likes to earn money only from the work of others.

Update January 24, 2016: Chandra Gupta has submitted an email to me and asked for publishing it as add-on to this article. Here is his email:

Hello
Mr. Rudolf Faix,

I found your article on me and my company from your website. I have to agree you are a good writer and your spellings have improved a lot. Still you are missing the spelling of the city "Delhi" & "too"(its not 'Dehli', and you pronounce it as 'Dilli').

I thank you for showing interest in me and my company. I haven't seen a stranger in my entire life who has taken such interest and given so much time and effort to research on my profile and background. I should have given you a hug if you were near.

Some of my clients requested for removal of negative links/comments from other websites. Since I am not in the business of SEO or Reputation Management, I asked them to hold the offer while I complete the cost analysis. Before I get them in a contract I wanted to make sure that I can do it and provide them the best price for their request. As such I requested for a quotation from your side as well as other websites owners & staff. I am not at all interested in what business they do or who are they in their personal life. It takes too much effort and time to do so. And after working(Well by work I include my studies too) for 16 hours a day and 365 days a year, I don't get that much energy to do so.

A simple and small event of "request for a quotation for removal of links from your website" can lead to so much issue that you would take me under the microscope and start making wrong assumptions and portray a different image to the world. I didn't think that such a minute little thing can turn out to be an iceberg, that you will start researching on my website and me and turn me out into a parasite.

Well let me tell you what I exactly do:
1. I sell and configure dedicated servers, VPS servers, proxy servers, email gateways, system monitoring system, etc so that it can perform at an optimum level, safely without any unauthorized access attempts from hackers and spammers.
2. Design customized desktop applications and web applications for my customers.

And this is what I do all by myself with a lot of assistance from Google search. I have a small family and I am satisfied with my small earnings and a happy family.

And it takes a lot of hard work and research to take care of each and every minute detail. And I am really sorry to my business as I haven't taken good care of my website and SEO. I have just completed my website a few days back, but still a few tweaks are pending. Well about SEO, I am not an expert. I need to learn on it a bit before I proceed.

I am still a black dot on a black board and I frankly am not such an important guy that you need to spend so much of your valuable time on me and my life. Though its a wrongly assumed small biography, but still, I haven't grown that big yet.

Though I checked your blog too, it is mostly based on scammers and scams, and some info about some good campaigns from Deep Blue Marketing. I think you are a part of the Deep Blue Marketing Team though (Its only my personal view). And you have been blogging for about a year now on the wwpa.com( check your last post). As I assumed your work, you are good with seo and your domain is 20 years old. Don't you think you should be within the top 1000 in alexa, with so much of seo experience?

You have spent so much time and effort on writing blogs on spammers, I fear that you may turn out to be a spammer in future if not already. You know, "We are what we do".

Keep yourself safe and happy.

I am a bit rude sometimes, sorry if I have hurt you in anyway.

Finally, a request though, you may or may not do, its your choice. Add this mail to your blog too and don't forget to comment. And also if possible send me an email when done with the link so that I can check it out.

The risk that I'm start to scam is very low, because I'm not active in business. That means that I'm not offering or selling something. I have been hard working in business for more than 35 years and everything comes one time an end. Now I enjoy my life and take it how it comes.

As I have started in the late 70ths to work in the IT industry in Austria I made the experience that everybody helped each other without any restrictions and without asking for something. It has been a simple helping each other. I have continued this kind of working together during all my active time.

Two years ago I have relocated from Austria to the Philippines. Here I found a friend, which needed to close his call center for the reason of getting scammed. For this reason I have taken a look into the offshore outsourcing industry again and found that nearly all the offers are nothing else than scam. I started December 2014 by commenting and writing against the scammers found at the social networks. Since December 2014 I have found only three campaign brokers, which are offering in a serious way campaigns. The three companies are Kathy Sisk Enterprises (USA), Ian Haines Consulting (UK) and Deep Blue Marketing (DBM) - Lars Christiansen (Denmark, Spain, USA, Dominican Republic). All three are offering campaigns without any upfront payments. They are getting paid from the client for searching call centers which are able to fulfill the requirements of the client and not for centers which are able to pay for getting work. That is that what I understand in making a serious business. I'm publishing available campaigns as soon as I get updates from these companies. I'm publishing the campaign offers for free of charge as they help me to show that not all the offers found in the social networks are scam and how real offshore outsourcing business is working.

That I'm independent from the named campaign brokers gets already shown that DBM is the exclusive broker for the Caribbean Cruise Line campaign. That is a real campaign with very tight margins and it is hard for the centers to make some earnings with this campaign. I'm not promoting this campaign. I have even written some negative articles about this campaign. These articles are getting found at:

If you are working for a company you will not have the chance to write negative about a customer of this company. At least you would not long working after such an article for this company.

Don't worry I have been thinking if there is a possibility to monetize my blogs. By showing banner ads will nobody click on it. The most people are already using AdBlocker (I'm using an AdBlocker too). I have been even thinking about placing a donate button on my site, but what will I do if a scammer will donate something and I need to write later on an article about this scammer? I think it is better to let it like it is and stay independent.

About the writing of the capital from India I can say only that in the early 70ths has been written in the Austrian schoolbooks the name as Dehli and that is the way how the city gets pronounced in the German speaking countries. I'm not searching Google for the correct writing of city names. Even in the German version of Wikipedia is written about Delhi/Delhi:

Daneben existiert die Variante Dehlī [ˈd̪eːhlːi], die ursprünglich vor allem von den Muslimen benutzt wurde. Der Name leitet sich vermutlich vom alten Hindustani-Wort dil für „Hügel“ ab.

Translated to English is it:

In addition the variant Dehli [ˈd̪eːhlːi] exists, which was originally used mainly by Muslims. The name properly derives from the ancient Hindustani-word dil for "hill".

I think that there are much bigger problems found in the offshore outsourcing industry than the correct writing of the name from the capital of India where even two versions are existing or to discuss about possible type mismatches.

It is hardly possible to hurt me. We have in German language a proverb: "Wer austeilen kann muss auch einstecken können", translated to English has it the meaning of "Who could kick and punch must be able to stand answers in return".

 

FTC Statement Virtual Voice Technology - CallAssistant - from Vance Vogel
by Rudolf Faix Saturday, September 5, 2015 2:32 AM

Mr. Vance Vogel, CEO and founder of The Marketing Source, has submitted together with an explanation that they are using CallAssistant instead of Avatar systems, the following statement of the FTC from September 11, 2009 (I have only removed the page breaks):

UNITED STATES OF AMERICA
FEDERAL TRADE COMMISSION
WASHINGTON, D.C. 20580
Federal Trade Commission
Division of Marketing Practices
September 11, 2009

Dear Mr. Bills:

You have requested an informal staff opinion as to the applicability to 2008 amendments to the Telemarketing Sales Rule (“TSR”) to a particular technology used by CallAssistant, L.C.(“CallAssistant”). The amendments at issue impose new restrictions on the use of prerecorded messages in telemarketing. 16 C.F.R. § 310.4(b)(1)(v); 73 Fed. Reg. 15204 (Aug. 29, 2008).

Specifically, these amendments require, as of December 1, 2008, that any outbound telemarketing call that delivers a prerecorded message include: (1) if the call could be answered in person by a consumer, an automated interactive voice and/or keypress-activated opt-out mechanism that the call recipient can use at any time during the message to assert a Do Not Call request pursuant to § 310.4(b)(1)(iii)(A); and (2) if the call could be answered by an answering machine or voicemail service, a toll-free telephone number that the call recipient can use to assert a Do Not Call request pursuant to § 310.4(b)(1)(iii)(A). Additionally, as of September 1, 2009, the amendments prohibit any outbound telemarketing call that delivers a prerecorded message unless the seller has obtained from the recipient of the call an express agreement, in writing, that evidences the willingness of the recipient of the call to receive calls that deliver prerecorded messages by or on behalf of that seller and includes such person’s telephone number and signature.

As described in your letter, CallAssistant uses technology that enables its calling agents to interact with the recipient of a call using his or her own voice or by substituting appropriate audio recording of a response. According to your letter, when used to place outbound telemarketing calls, this technology works as follows:

A live agent using the System places a call to a consumer and hears the consumer greeting. In response to the greeting, the agent may elect to speak to the call recipient using his or her voice, or may press a button to play an appropriate recorded script segment. After the agent’s response, the agent listens to the consumer customer’s reply. After listening to the consumer’s reply, the live agent again chooses whether to speak to the call recipient in his or her own voice, or another recording. At all times, even during the playing of any recorded segment, the agent retains the power to interrupt any recorded message to listen to the consumer and respond appropriately.

In adopting the 2008 amendments, the Commission 1 recognized that in the future prerecorded message might eliminate the objections that prompted the adoption of the these rules and justify exemptions permitting interactive prerecorded messages:

[T]he Commission notes that it is aware that the technology used in making prerecorded messages interactive is rapidly evolving, and that affordable technological advances may eventually permit the widespread use of interactive messages that are essentially indistinguishable from conversing with a human being. Accordingly, nothing in this notice should be interpreted to foreclose the possibility of petitions seeking further amendment of the TSR or exemption from the provisions adopted here.

73 Fed. Reg. 51180 (Aug. 29, 2008).

Furthermore, according to your description, “live agents hear every word spoken by the call recipient, and determine what is said” in response. A single agent always stays with a call from beginning to end.

You seek an opinion as to whether the amended TSR provisions on the use of prerecorded messages in telemarketing apply to CallAssistant’s calls that employ the technology summarized above. Based on the description of the technology included in your letter, the staff of the Federal Trade Commission has concluded that the 2008 TSR amendments cited above do not prohibit telemarketing calls using this technology if the calls that otherwise comply with the TSR and other applicable law. The 2008 amendments at 16 C.F.R. § 310.4(b)(1)(v) prohibit calls that deliver a prerecorded message and do not allow interaction with call recipients in a manner virtually indistinguishable from calls conducted by live operators. Unlike the technology that you describe, the delivery of prerecorded messages in such calls does not involve a live agent who controls the content and continuity of what is said to respond to concerns, questions, comments – or demands – of the call recipient.

In adopting the 2008 TSR amendments, the Commission noted that the intrusion of a telemarketing call on a consumer’s right to privacy “may be exacerbated immeasurably when there is no human being on the other end of the line.” 73 Fed. Reg. at 51180. The Commission observed that special restrictions on prerecorded telemarketing messages were warranted because they “convert the telephone from an instrument for two-way conversations into a oneway device for transmitting advertisements.” Id.1 Consequently, in Staff’s view, the concerns about prerecorded messages addressed in the 2008 TSR amendments do not apply to the calls described above, in which a live human being continuously interacts with the recipient of a call in a two-way conversation, but is permitted to respond by selecting recorded statements.

Nevertheless, the use of such technology in a campaign to induce the sales of goods or services, or charitable donations is “telemarketing” under the Telemarketing and Consumer Fraud and Abuse Prevention Act, 15 U.S.C. § 6106(4), and therefore must comply with the Rule’s other requirements and prohibitions. In particular, the technology must connect an outbound telephone call to a live agent within two seconds of the call recipient’s completed greeting. 16 C.F.R. § 310.4(b)(1)(iv). The agents making calls using this technology must disclose the purpose of the call, the identity of the seller, make other required disclosures, and comply with other TSR provisions preventing deceptive and abusive conduct. Id. §§ 310.3 and 310.4.

Please be advised that this opinion is based exclusively on all the information furnished in your request. This opinion applies only to the extent that actual company practices conform to the material submitted for review. Please be advised further that the views expressed in this letter are those of the FTC staff. They have not been reviewed, approved, or adopted by the Commission, and they are not binding upon the Commission. However, they do reflect the opinions of the staff members charged with enforcement of the TSR.

Lois Greisman
Associate Director
Division of Marketing Practices

 In short - the system Virtual Voice Technology is only legal if:

  • a live agent hears the called party from the greeting until the hang-up or transfer.
  • an agent is active in the line within 2 seconds the called party has finished his greeting.
  • the live agent is free in his choice to speak with the called party or playing prerecorded messages.
  • if the live agent is playing prerecorded messages he needs to have a possibility to stop the playback.
  • the Telemarketing Sales Rules (TSR) does not get changed.

 

Is the use of the Avatar technology in the U.S. illegal (Robocalls)?
by Rudolf Faix Tuesday, September 1, 2015 7:36 AM

FTC RobocallsIf the main and only purpose of the software an illegal action then this software is illegal. In the case of the Avatar system is service legal because at the site from the Federal Trade Commission are listed a few cases where Robocalls are allowed:

Some prerecorded messages are permitted — for example, messages that are purely informational. That means you may receive calls to let you know your flight’s been cancelled, reminders about an appointment, or messages about a delayed school opening. But the business doing the calling isn’t allowed to promote the sale of any goods or services. Prerecorded messages from a business that is contacting you to collect a debt also are permitted, but messages offering to sell you services to reduce your debt are barred.

Other exceptions include political calls and calls from certain health care providers. For example, pharmacies are permitted to use prerecorded messages to provide prescription refill reminders. Prerecorded messages from banks, telephone carriers and charities also are exempt from these rules if the banks, carriers or charities make the calls themselves.

As you see in the above statement are legal and illegal purposes for Robocalls available. Illegal is this technology for making business (promoting any goods or services) in the United States of America. That the Avatar technology is a Robocall technology gets found out by reading the judgement from the United States District Court for the Southern District of Texas Houston Division, Civil Action No. H-13-2777, Case 4:13-cv-02777 from January 28, 2014 (.pdf). In this case Flowroute got sued to conspire with Avatar because: "Flowroute’s VoIP services, and employing Flowroute’s Calling Name Management Service ('CNAM-MS') to alter the caller’s identification as it appeared on Plaintiff’s cellular phone." Like expected had this case a positive end for Flowroute. The same way like Flowroute is Avatar only a service provider and is not responsible for the misusage of their products from their customers.

At Federal Trade Commission - Consumer Information - What to do if you get a Robocall explains the FTC attorney Kati Daffan in here video and in the first paragraph of the transcription what is a Robocall:

If you have a telephone, robocalls may be ruining your day. I'm Kati Daffan, an attorney at the Federal Trade Commission. If you answer the phone and hear a recorded message instead of a live person, it's a robocall. If the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal period.

Playing pre-recorded messages or compile manually pre-recorded messages live will remain to be a prerecorded material and is never the same like speaking to a live person. There is no way to foresee all possibilities during a call. For this reason a live speaking agent cannot get replaced.

A short description of the Avatar system is that a call center agent is playing prerecorded messages to the called ones. The messages are getting selected depending on the answers from the called ones. With other words the called one does not speak with a real agent and for some questions are even no prerecorded answers available. Only if the called one is interested in the offer he gets transferred to a real person. One agents handles normally two calls at the same time. I think everybody knows the result of mulittasking.

Avatar is promoting their services as "Lead Generation without the accent". From my own experience and from the experience of my customers is it in the German speaking area of Europe (Austria, Germany and a part of Switzerland) not important to speak without an accent to make a sale. Much more important is it to adjust your own communication within splits of a second to the same level as your presumptive customer is using. A joke during the communication at the right time can be an ice breaker. This cannot get done by using prerecorded messages. Already the first impression a sales person is making can lead to a good business or to a total loss.

Avatar Technologies Phl, Inc. is providing their services only B2B and for this reason they need not warn about the misusage of their product. From business owners is it expected that they know the law in their country and in the country they are serving. For a consumer are the offered services not from any interest. For this reason they need not warn them about the illegal use of their products.

The FTC is challenging the DEF CON community to create a tool that people can use to block and forward unwanted robocalls automatically. Forwarded calls will go to a honeypot — a data collection system that researchers and investigators can use to study the calls. See the contest descriptions and the winners of the 2015 Robocalls: Humanity Strikes Back Contest.

Look at the videos where an attorney from the FTC explains the illegal Robocalls.

Clark-et-al.-v-Avatar-Technologies-Phl-Inc.-et-al.-Decision.pdf (128.96 kb)

 

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Blog Rudolf Faix

A very stupid scammer: Sun Step Infotech Pvt Ltd - Parikshit Nayak
by Rudolf Faix Wednesday, August 12, 2015 4:49 PM

Sun Step Infotech Pvt LtdScammers are lazy. They are even too lazy to use their brain. For this is it easy to identify them. In this case Parikshit Nayak (Facebook profile, LinkedIn profile) director from Sun Step Infotech Pvt Ltd has copied campaigns from Deep Blue Marketing and offered them with huge upfront fees to other centers. He has been thinking that he is clever and did not offer the campaign at the social networks (Facebook, LinkedIn, etc.).

Parikshit Nayak director of Sun Step Infotech Pvt LtdThe upfront fee has been for one center too high and this center tried to bypass the scammer by going into contact with the client directly. As Deep Blue Marketing has an exclusive contract with the client the client forwarded the offer to Deep Blue Marketing (PRF From Sunstep Infotech Pvt Ltd.pdf (106.10 kb)).

Parikshit Nayak and of Sun Step Infotech Pvt Ltd have no contract with the client or with Deep Blue Marketing. For this reason Parikshit Nayak and of Sun Step Infotech Pvt Ltd has not rights on the offered campaign. As Parikshit Nayak and of Sun Step Infotech Pvt Ltd have offered the campaign from the cruiselines is their behavior simple a criminal action. In a civilized culture gets such a fraud prosecuted in front of the law court and convicted persons are not considered trustworthy and therefore can not exercise a directorship of a company.

Offering something without owning it is not only a fraud which gets prosecuted in front of a criminal court. In this case it even destroys the reputation of the client. This is a second case which gets prosecuted in front of a civil court and a commercial court, because of the fraud done by the company SunStep Infotech Pvt Ltd and in person of Parikshit Nayak.

A screenshot of the offer sent out from SunStep Infotech Pvt Ltd. It shows the campaign offer, which got found in original and with all conditions at "CCL VVT (VIRTULY VOICE TECHNOLOGY) NOONE VOICE AVATAR CAMPAIGN":

Screenshot Sun Step Infotech Pvt Ltd offer

It is nice from the scammer to print it with his company information. This makes it easier for the authorities to file a case against the company. At the provided homepage address we'll find the following information about the responsibility:

Sun Step Infotech Pvt Ltd
Contact Person: Mr. Parikshit Nayak
Address: 22 Marutinandan Kutir Bopal
City: Ahmedabad
State: Gujarat
Country: India
Postal Code: 380058
Mobile: +91-9099758503
Email Address: sunstepinfotech@gmail.com
Alternet Email Address: eximtradingfirm@gmail.com

It does not make any sense in such a case to hide the owner information in the domain registry by using a proxy service. Here are the registry data of the domain sunstepinfotechpvtltd.com:

Domain Name: SUNSTEPINFOTECHPVTLTD.COM
Registry Domain ID: 1896395871_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.publicdomainregistry.com
Registrar URL: www.publicdomainregistry.com
Updated Date: 2015-03-19T02:19:15Z
Creation Date: 2015-01-17T10:53:02Z
Registrar Registration Expiration Date: 2016-01-17T10:53:02Z
Registrar: PDR Ltd. d/b/a PublicDomainRegistry.com
Registrar IANA ID: 303
Domain Status: clientTransferProhibited
https://icann.org/epp#clientTransferProhibited
Registry Registrant ID:
Registrant Name: Web Key Network Pvt. Ltd.
Registrant Organization: TradeKeyIndia.Com
Registrant Street: B-250, Hastsal Colony, ( Near Police Station ), Uttam Nagar
Registrant City: New Delhi
Registrant State/Province: Delhi
Registrant Postal Code: 110059
Registrant Country: IN
Registrant Phone: +91.9999065097
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: tradekeyindia@hotmail.com
Registry Admin ID:
Admin Name: Web Key Network Pvt. Ltd.
Admin Organization: TradeKeyIndia.Com
Admin Street: B-250, Hastsal Colony, ( Near Police Station ), Uttam Nagar
Admin City: New Delhi
Admin State/Province: Delhi
Admin Postal Code: 110059
Admin Country: IN
Admin Phone: +91.9999065097
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email: tradekeyindia@hotmail.com
Registry Tech ID:
Tech Name: Web Key Network Pvt. Ltd.
Tech Organization: TradeKeyIndia.Com
Tech Street: B-250, Hastsal Colony, ( Near Police Station ), Uttam Nagar
Tech City: New Delhi
Tech State/Province: Delhi
Tech Postal Code: 110059
Tech Country: IN
Tech Phone: +91.9999065097
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Tech Email: tradekeyindia@hotmail.com
Name Server: ns1073.websitewelcome.com
Name Server: ns1074.websitewelcome.com
DNSSEC:Unsigned
Registrar Abuse Contact Email: abuse-contact@publicdomainregistry.com
Registrar Abuse Contact Phone: +1-2013775952
URL of the ICANN WHOIS Data Problem Reporting System:
http://wdprs.internic.net/
>>>Last update of WHOIS database: 2015-08-11T22:23:28+0000Z<<<

The Indian company register shows us the address and the responsible persons of a company:
Screenshot Sun Step Infotech Pvt Ltd company registration

Screenshot Sun Step Infotech Pvt Ltd company registration sigantory details

A simple Google search shows us where the copied campaigns are getting offered. In the case Parikshit Nayak are getting the campaigns offered at quikr.com. As here the scammer Parikshit Nayak is offering the campaigns as a private person is it possible to file a case against Parikshil Nayak in front of the criminal court and civil court.
Screenshot Google search result about the offers from Parikshil Nayak

Parikshit Nayak seems not only to have an identity problem - he has a problem with women too. He is searching under the name Rahul Agee by using the same phone number as for the call center scam at vivastreet.co.in for girl friends:
Screenshot: Google search results - Parikshil Nayak is searching under the name Rahul Agee for a girl friend

Here a few man-hunt pictures of the scammer Parikshit Nayak:
Parikshit Nayak director of Sun Step Infotech Pvt Ltd

Parikshit Nayak director of Sun Step Infotech Pvt Ltd

Parikshit Nayak director of Sun Step Infotech Pvt Ltd

Parikshit Nayak director of Sun Step Infotech Pvt Ltd

Parikshit Nayak director of Sun Step Infotech Pvt Ltd

Parikshit Nayak director of Sun Step Infotech Pvt Ltd

Update Jan. 18, 2017: Link to the domain sunstepinfotechpvtltd.com removed as the domain already does no longer exist.

 

Scammer: Miracle Consultancy India Private Limited - Aman Gupta & Puneet Wadhwa
by Rudolf Faix Sunday, August 9, 2015 3:30 PM

Aman GuptaPuneet WadhwaIt seems that in India everybody is able to register a company. Even the minimum requirements like reading, writing, calculating, knowledge about basic rights, etc. are not getting checked. The stupidest people, which cannot read or write, are able to register a company. That such an economic cannot grow is clear understandable. Such useless companies, where the owners even don't know the meaning of the word copyright, the difference between scam and honest and/or some other business rights and duties, are only destroying the reputation from real and genuine companies of India – for the case that reputable companies are existing there.

In other countries you have to prove at least that you know what you are doing.

One of these companies like described above seems to be Miracle Consultancy India Private Limited, founded February 19, 2015 and since July 3, 2015 are the directors Aman Gupta and Puneet Wadhwa.

The registration of the company Miracle Consultancy India Private Limited:
Ministry of Corporate Affairs - Miracle Consultancy India - company registration

The directors of the company Miracle Consultancy India Private Limited:
Ministry of Corporate Affairs - Miracle Consultancy India - company registration - signatory details

The fraud is starting now here, as he is hiding the consultancy agency by sending his request to Deep Blue Marketing. He tries to make the impression to be a call center owner. As he has written at his homepage "WE DO NOT CHARGE ANY UPFRONT FOR ANY PROCESS SO BEWARE OF SCAMMERS.." he is planning to be a man-in-the-middle. With other words Miracle Consultancy India Private Limited is warning from themselves:

From: @m@n gupta [mailto:amangupta1989@gmail.com]
Sent: Thursday, August 06, 2015 7:48 PM
To: l.b.christiansen@deepbluem.com
Subject: Re: CCL on VVT (Avatar), US Market

Thanks a lot for the details.

I am very much interested in the campaign and i do have a pvt. ltd. company.

kindly forward my profile and let me know the agreement details.

and also i want to know how it will work and what i have do from my end as its really different project.

i hope you dont mind me asking ao many questions.

Thanks

Aman

The risk for the center in such a scenario is that the center does not get paid. A result is that the center does not continue to work on a campaign and the client is losing customers, the broker is losing the client and only the scammer has made fast a little bit money. Such a situation is not acceptable for any of the parties.

As we see in the next email the scammer declares that he has copied the campaigns from the website of callcenterpartner.com and he even not feel himself guilty for it. It seems to be for him normal to copy campaign offers and try to sell these copied campaigns. It does not matter for him that he does not have any contract with any client or with a broker. He likes to get paid for his copy and paste! If the center gets the campaign or not is not really important for him as long as he get paid:

From: @m@n gupta [mailto:amangupta1989@gmail.com]
Sent: Saturday, August 08, 2015 8:07 PM
To: l.b.christiansen@deepbluem.com
Subject: Re: CCL on VVT (Avatar), US Market - sign up

It means you are not going to provide us the campaign althogh i have told you that all that has been copied from www.callcenterpartner.com website.

This is really bad from your side and i will asure that in future nobody will trust you because inly after trusting you some people left there jobs and become jobless just because they thought you are genuine.

sorry but you people are not trustworthy and can ot be trust upon.

Thanks

In a civilized world such a company, which writes such a statement “…i have told you that all that has been copied from www.callcenterpartner.com website” is it the first action for the government to close this company immediately because the company owner proves that he is not trustful - he has already broken the copyright law. Everybody can see at the bottom of the website callcenterpartner.com the copyright notice: “© 2015 Call Center Partner All rights reserved.

The remaining sentences of his email seems like coming from a kindergarten child, which got caught by doing something bad and expects now to get a reward for doing it not again. That shows that Aman Gupta has never got any education. It is a pity that such people are able to open a company. Such people are bad for the reputation of the industry from a whole country. It would be time for the Indian government to stop such fraudsters and to stop people with the intelligence of a fresh born baby from doing business.

A company, which is breaking the law, is not trustful. In other countries the director of such a company gets banned for years for being a director. Nobody shall make business with such a company like Miracle Consultancy India Private Limited.

Domain registration of miracleconsultancy.org:

Domain Name:MIRACLECONSULTANCY.ORG
Domain ID: D177015500-LROR
Creation Date: 2015-08-03T07:52:51Z
Updated Date: 2015-08-03T07:52:51Z
Registry Expiry Date: 2016-08-03T07:52:51Z
Sponsoring Registrar:PDR Ltd. d/b/a PublicDomainRegistry.com (R27-LROR)
Sponsoring Registrar IANA ID: 303
WHOIS Server:
Referral URL:
Domain Status: clientTransferProhibited -- http://www.icann.org/epp#clientTransferProhibited
Domain Status: serverTransferProhibited -- http://www.icann.org/epp#serverTransferProhibited
Registrant ID:DI_45715392
Registrant Name:aman gupta
Registrant Organization:N/A
Registrant Street: e-36a, arya samaj road
Registrant City:new delhi
Registrant State/Province:Other
Registrant Postal Code:110059
Registrant Country:IN
Registrant Phone:+91.9999437610
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email:amangupta1989@gmail.com
Admin ID:DI_45715392
Admin Name:aman gupta
Admin Organization:N/A
Admin Street: e-36a, arya samaj road
Admin City:new delhi
Admin State/Province:Other
Admin Postal Code:110059
Admin Country:IN
Admin Phone:+91.9999437610
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email:amangupta1989@gmail.com
Tech ID:DI_45715392
Tech Name:aman gupta
Tech Organization:N/A
Tech Street: e-36a, arya samaj road
Tech City:new delhi
Tech State/Province:Other
Tech Postal Code:110059
Tech Country:IN
Tech Phone:+91.9999437610
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Tech Email:amangupta1989@gmail.com
Name Server:DNS1.BIGROCK.IN
Name Server:DNS2.BIGROCK.IN
Name Server:DNS3.BIGROCK.IN
Name Server:DNS4.BIGROCK.IN
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
DNSSEC:Unsigned

Facebook Profile Aman Gupta (pdf) (1.58 mb)

Facebook Profile Puneet Wadhwa (pdf) (835.17 kb)

Update Jan. 18, 2017:
Link from the Facebook profile Aman Gupta (https://www.facebook.com/amangupta1989) removed as it returns error 404 - not found.

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