Offshore Outsourcing & Scammer
Blog about offshore outsourcing and scammer in the outsourcing industry
A funny chat with a scammer
by Rudolf Faix Tuesday, November 24, 2015 8:24 AM

ScamYesterday I got a friend request on Facebook from a person with the name Dalbaq Singh. Shortly after I accepted the friendship request I got the first chat message from him (the provided time is GMT+1):

10:53pm Dalbaq Singh:

Hey Rudolf !

I came across your profile and your company ! Wanted to know more about the type of process you can help to start ! Waiting for your reply ! Thanks !

A short check of his Facebook profile returned, that the profile is empty, he cannot show his face and he has only one friend - me. I know already which kind of person he is. As I'm not offering anywhere something I replied the same way like to everybody who is asking me for campaigns:

11:04pm Rudolf Faix:

I'm sorry, but i'm already retired. I'm not offering anything. I list only the scammers for not getting bored

He tries to show that he understands it, but he tries to continue:

11:06pm Dalbaq Singh:

Ok !

But do you have any contacts or anybody who could help me with the process !

Ok, let's continue the game:

11:07pm Rudolf Faix:

I have not really some contacts for this. Each campaign needs to get checked for being a scam campaign

He is already losing his patience:

11:08pm Dalbaq Sing:

I have started a new centre and want a process !

Such words are already a big alarm sign for me. As he is thinking that he has the right to get a process even from someone who does not offer any process, I explained him:

11:08pm Rudolf Faix:

Normally you need to search for a process before you start a new center.

The outsourcing industry is already dead.

With the next message he tries to show that he knows more about me, my work and my past then I'm knowing about myself:

11:09pm Dalbaq Singh:

But I hope since you were in this industry you must have some contacts who are already working in this industrry !

I have a process of SEO and website development for a company in UK !

I want to get core BPO process now !

What has a SEO (Search Engine Optimizing) process to do with a call center work? At the time I have been young I liked to have so many things too and I did not get it. Now I'm happy with the things I have. For this reason I replied:

11:11pm Rudolf Faix:

Be happy that you had a SEO process. They are very seldom too

His answer has been surprising me. Search engine optimizing is a work where you need to observe how your changes are accepted from the search engines. It is a process which is running for a few months and maybe less than one hour work per month:

11:12pm Dalbaq Singh:

Yes I am happy but I only have it for 25 seats !

Is he trying to sell a SEO process over the phone? Does he really think that he can get in contact with someone, which gives him the access to his homepage to make some search engine optimization? The most of the companies have hired somebody who made their homepage. As I'm really not offering some campaigns I replied:

11:13pm Rudolf Faix:

In this case you'll need to search for a core process. Some brokers are working longer than 8-9 months for getting a process. This broker I'll write about has been Rob O'Malley from UK. He retired already

It seems that he is ignoring everything what I'm writing. How someone would ever give him any work? He is even not able to listen or to read:

11:13pm Dalbaq Singh:

I want to expand more 75 seats !

As he does not read my messages and seems to be on drugs or drunk, I replied:

11:14pm Rudolf Faix:

I cannot keep you back if you like to trash money

He even tries it that he likes to pay for getting work. That is the genuine way for getting scammed.

11:14pm Dalbaq Singh:

I am ok to invest but if only the person is genuine !

Each scammer would interpret the above message as he has found a new victim. As I'm even not enjoy to scam a scammer I replied:

11:15pm Rudolf Faix:

If you invest into a campaign from a broker you'll get scammed

Even this warning he is ignoring and continues like he likes to get really scammed:

11:15pm Dalbaq Singh

Come'on Rudolf ! I know you can help me !

Please help me to get a genuine Process !

As the chat is getting boring me already I'm trying to tell it to him more directly:

11:16pm Rudolf Faix:

OK, I'll invent now a campaign only for you for the reason that you'll stop.

As you cannot accept the truth you are on the best way to get scammed

Even this message does not stop him and he continues:

11:16pm Dalbaq Singh:

I didn't understand really !

You were in this industry and you know that we can get genuine processes !

He still tries to show me that he knows more about my life than I know about it by myself. He seems to be stupid too, that he tries to continue it on this way. Why I shall tell him about my contacts? If he contacts them on the same way I'll lose some friends. For this reason I replied:

11:18pm Rudolf Faix:

As I have not one contact offering real campaigns I cannot give you some information about campaigns. On this kind of campaigns you are working I have never been working

Maybe he got it now?

11:18pm Dalbaq Singh:

So what was your area of expertise !

Wow, it seems he got it that I'm not offering some campaigns. For this reason I listed him some points about my work I have done:

11:20pm Rudolf Faix:

I have been working on computer networks, VoIP, security systems, data bases and call centers. But this centers have been working in another kind of campaigns like dating over the phone

The process dating over the phone has been working good in the German speaking area of Europe and is in U.S. not possible, because there are some requirements missing. He tries to get more information about it:

11:21pm Dalbaq Singh:

SO that is something like a voice process rather !

Where can I look for these types of campaings !

Now I need to explain him why this kind of campaign is in the U.S. not available:

11:22pm Rudolf Faix:

You even need not think about to copy such a campaign because premium phone numbers are in the U.S. already not available.

He shows again that he even did not read my answer. How someone can hire such a "call center owner"? He is not able to read and not able to accept some facts or instruction as get shown in the next messages:

11:22pm Dalbaq Singh:

Or can you help me with this !

I have a number already !

He ignored the word "premium" from premium phone numbers. So I replied again with the facts:

11:23pm Rudolf Faix:

That has been our own process. It is still working in the German speaking area of Europe, but not in the English speaking area of the world.

You have a number where you get paid if someone calls you?

Now he starts to lie to me. The U.S. have stopped this kind of phone numbers for the reason of too much scam by using this kind of phone numbers:

11:25pm Dalbaq Singh:

I have a friend in NY, he owns it and gets paid for that !

I try it again to explain him the kind of phone number to be sure that he get's it about what I'm writing:

11:25pm Rudolf Faix:

I have written about premium phone numbers. The caller pays a high price per call or per minute. You'll get paid for taking the call

Has he understood it now?

11:25pm Dalbaq Singh:

Rudolf i have a very good idea about all that !

I show him that he has no idea about any call center work and he does even not know about what has happened in the world:

11:26pm Rudolf Faix:

Then you only need to announce the phone number with any service and you can make money. The problem is only that such numbers got stopped already 2 or 3 years ago

That got stopped in the U.S, by law

It seems that he is now understanding that he cannot win this kind of discussion:

11:27pm Dalbaq Singh:

I want to rather get a process outsourced to my centre than creating or copying any process !

For this I tried to explain him:

11:28pm Rudolf Faix:

There are no processes which are getting outsourced. All offers from the low wage countries are nothing else than scam

With his next message he is confirming that he is stupid and evven cannot differ between a site of a call center and a broker:

11:28pm Dalbaq Singh:

I thought you have a website which says that you get processes outsourced to centres !

As the site is nothing else than a description of services of a call center and he seems not be able to understand English, I wrote:

11:28pm Rudolf Faix:

Not one company is searching abroad for a broker or consultant

I have nowhere any offers for call centers

It seems that he even ignore this message and continues:

11:29pm Dalbaq Singh:

But if we get a process outsourced in US !

http://wwpa.com/page/inbound-call-center-services.aspx

The content from this site is only a description about inbound call center services. It is from the time as inbound calls could get outsourced. I don't have any outsourcing offers there. So this guy has really a problem with the English language. How he can get any client if he is not able to understand anything?

11:29pm Rudolf Faix:

The only service I give to centers is free of charge, That is that I'm listing the scams

That has been an offer to get clients for my center at the Philippines. This center is already shut down

11:31 Dalbaq Singh:

SO why the website still active ?

It looks that he even thinks that a call center is giving him her campaign only to makre him happy. Does it not show how stupid he is? As it is my problem what I'm doing with my website I replied:

11:31pm Rudolf Faix:

Because I did not remove it until now. I don't know with what I shall replace it

As no requests are coming from it, it does not matter if the website is up or not

It seems that he accepts this explaination. So he likes to know now something new:

11:32pm Dalbaq Singh:

You said that you list scam companies !

so how do you differentiate between genuine and fraud companies !

As it is really easy to identify scam campaigns I have descroibed it in a simple sentence:

11:34pm Rudolf Faix

I'm reading the offer from the scammer and compare it with the law in the country of the client. The most scams are getting identified by these facts

you can read about the reasons at each scammer I have listed in my blog

It seems that he even does not believe it that he needs to use for this purpose his brain. For this he asks again:

11:36pm Dalbaq Singh:

How do you differentiate genuine vioce processes from fraud ones !

I know that a scammer is too lazy to use his brain. For this I replied again:

11:36pm Rudolf Faix

If you read my last message then you'll know it

I'm reading the offer from the scammer and compare it with the law in the country of the client. The most scams are getting identified by these facts

Now he tries to bring it to the technical support offers:

11:38pm Dalbaq Singh:

How do you know that if someone offering an inbound technical support campaign is fraud or not !

My reply is very simple:

11:42pm Rudolf Faix:

Technical support is in general a scam. Technical support gets paid from the vendor and not from the caller

11:43pm Dalbaq Singh:

yes that is what i meant !

It seems that he even does not understand how the technical support calls are getting offered at the social networks. For this I'm explaining it for im more detailed:

11:43pm Rudolf Faix:

Calls to Microsoft, Symantec, etc, are free of charge, The caller even not need to pay for the phone minutes

Now he tries it with the method "I know someone, which .....". Please remember from the begin of the conversation that he has been searching for campaigns:

11:44pm Dalbaq Singh:

I know someone who is offering an inbound technical support process and is paid by the vendor and not the caller !

The vendor would be paying to the centre and there are no sales required !

As he does not get it that he is contradicting himself already I replied:

11:45pm Rudolf Faix:

Then try to get calls from the same source

11:46pm Dalbaq Singh:

Yes I have spoken to them and even checked with other centres who are already running those processes !

taken from them

But they do charge a fee ! And gives valid legal papers against them !

So i don't find any point to see any fraud in them !

If there are already legal papers existing against them what can it be other than fraud or scam?

11:51pm Rudolf Faix:

The fee is already the fraud.

The centers you have spoken get paid for giving you the correct answer

We have in German a proverb "Wem nicht zu raten ist, dem ist nicht zu helfen" translated "This one which cannot get counseled cannot get helped":

11:51pm Dalbaq Singh:

But 3 centres are already paid and have got a the process running for the past 6 months !

I have visited 2 centres on my own and have seen the work going on !!!!!!!!!!!!!

As he tries to convince me about the legality of the campaign I'm suggesting him like everybody else would do:

11:51pm Rudolf Faix:

If you know the vendor you only need to show that your agents are certified technicians and make a them an offer which is a little bit better than your competitors. If you are lucky you'll get hired from the vendor

In the next message we can see that the vendor seems to be stupid too:

11:53pm Dalbaq Singh

The vendor has an exclusive contract with the consultant !!!!!!!!!!!

Maybe the vendor made even an exclusive contract with an broker from India. That would be the crown of the scam.

11:54 Rudolf Faix:

Not one vendor from the U.S. makes any exclusive contract.

Not one vendor from the U.S. is searching for consultant abroad

Oh, it comes better, the scammer is searching for a campaign from India abroad - in this case his search will not have some success:

11:55 Dalbaq Singh:

But when did I mention US !

Rudolf I never mentioned US vendor, DID I ????

What does he like really from me. I'm Austrian citizen and living at the Philippines. So let us continue the game:

11.56 Rudolf Faix:

There are only small software companies available in Europe. This kind of companies from Europe have not more than 3 seats for their tech support hotline

The same is valid for Australia.

The hotline from Microsoft has a head count from less than 50!!! So why you lie me?

Now he has no other possibility as to say that the client is from India:

11:58pm Dalbaq Singh:

I was taking about an Indian Client, Rudolf !

My reply has been already waiting to get entered before he has written this message:

11:59 Rudolf Faix:

Ok now I understand. Indian software companies need to have more technical support than Microsoft because their products are so bad

He tries to make now the best out of the situation he brought himself. For this he tries even to use the name of a famous person:

12:00am Dalbaq Singh:

I said that recently I heard from a centre and then got the reference about this consultant !

We are taking about e-commerce companies here !

The CEO of Microsoft is also an Indian NOW !!!!!!!!

Even a CEO of Microsoft has to follow the instructions what he gets from the owner. And this CEO did not make Microsoft to the company which is it now. There are even better examples about famous people from India available:

12:01am Rudolf Faix:

As the CEO from Microsoft has an Indian source or not does not make anything. Ghandi has been from India too

I have taken Ghandi only as an better example. His reaction shows only what he likes in reality from me:

12:02am Dalbaq Singh:

SO, what do you mean to say !

12:02am Rudolf Faix:

That does not make anybody better or worse

12:03am Dalbaq Singh:

I did not make anybody worse rather you said that indian softwares are bad !

And what do you know about ghandi ????

12:04am Rudolf Faix

It does not make India better or worse if one has a good job. There are a lot of good people available on the world

12:04 Dalbaq Singh

I asked for your suggestion and you went on a wrong line rather !

12:05am Rudolf Faix:

Buddha has its source in India too

It seems that this answer has satisfied him and he is changing the topic back to the beginning:

12:05am Dalbaq Singh:

I just asked how can someone identify if there is something fishy in these offeres !

He still does not believe it that the most of the scammers are getting identified by their own scam offers. I repeated it for him again:

12:05am Rudolf Faix:

And I have given you an answer

Did you not read it until now?

12:06am Dalbaq Singh:

Because i did not find any point which shows that there is something wrong !

As the "And gives valid legal papers against them" and the fee for the work are not already enough proof for the scam, he tries even to change the countries and the conditions how he likes. He likes to have from me a statement, which I cannot give to him as he is not declaring all the facts before. It seems to be that he tries to learn how to scam better. For the purpose to teach scammers I'm not available.

12:07am Rudolf Faix

I had written about how to identify scammer: I'm reading the offer from the scammer and compare it with the law in the country of the client. The most scams are getting identified by these facts

If you take a look at the scam campaigns that are listed on my site then you'll see that all these campaigns have a client in the English speaking countries. You have started about an Indian company which operates in India, So you need to know if they are operating against the law in India, I even cannot read and understand the Indian law.

Update Jan. 18, 2017:
Link from Dalbaq Singh (https://www.facebook.com/profile.php?id=100010758575096) removed as it returns error 404 - not found.

 

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Scammer Exposed

Tech Support Scammer: G. P. Singh - zenfinancial.com
by Rudolf Faix Friday, November 20, 2015 9:04 AM

G. P. SinghUpdate November 21, 2015: Maybe it is not clear enough in the original article, but it does not matter if the scammer is paying the centers or not in this case. The scam starts by generating the calls for the “Tech support”:

  • Offered installation calls for Mcafee, Norton, MS Office, Printer setup
    A customer, which buys a product and which is not working on his site, likes to get his money back. For this reason he will complain the seller or the hotline from the manufacturer of the product and will not call someone where he has even to spend more money than he has spent already. This is called guarantee for a product. The producer or seller of the product needs to get the chance to solve the problem before he has to give the money back to the customer. That is consumer law and for this reason are the offers of the “installation calls” nothing else than scam. Nobody will pay for something where he has a right to get it for free.

  • Blue screen calls
    For the case a blue screen happens is there nowhere shown a phone number to call. Real blue screen cases are happening during system malfunctions based on some hardware or memory defects, failures of drivers or by installing some suspicious software. A blue screen cannot get solved from remote and by using some remote desktop programs because these programs are not functioning during the time a blue screen happens. As you need to try to reproduce the problem will it be hard job to do such work from remote with a normal and technical not interested user on the other end.

  • Pop up calls
    If the pop-up is more than a simple promotion the offer is a scam. Even UK Financial Fraud Action is warning to give untrusted people remote access to their computer. Everybody knows how many people are using pop-up blocker and adblocker. The advertising industry is already crying about percentage of people can get reached. How will in this case a scammer generate enough calls which he likes to sell?

In any case call centers should be aware that participating in a fraud system is a criminal action and gets prosecuted. If you buy calls which are getting generated by malware you’ll be in the first line of investigation because of the money flow from the victim to you. Maybe the real criminal disappears in the meantime and you are the only remaining one which gets prosecuted. If the seller can get found is not so bad for you because in this case you’ll get prosecuted only for the dubious purchase but it can come worse too as everybody likes to protect himself in front of law.

The above facts cannot get discussed away. On the other site G. P. Singh tries to use the revenge postings from other scammers to use against me instead of trying to explain me where I’m wrong in my understanding his offer. The same way all other scammers are acting too. The problem is only that there are no evidences and the postings did not get proved from anyone. Richa Softwaresolution has even tried to fake an email from me but could even not provide mailheaders for it. This try can get found in my article Fake emails which seems to be from Rudolf Faix - rudolffaix@gmail.com - rudolf.faix@wwpa.com. Such an email gets shown at the screenshot below:

 

Original arcticle:

At the LinkedIn profile from G. P. Singh gets shown how a formerly successful businessman has changed to be now a scammer. The statement from G. P. Singh in answer to a comment shows already the scam: "There are no details to send. Decice what you want, place an order, prepay and we deliver the calls. Simple!".

Maybe the scammer does not know that Microsoft, Symantec (Norton), Intel (McAffee) and the manufacturers like Canon, HP, Dell, etc. have their own support hotline where their customers can call free of charge and get support without paying for it. The calls to these support hotlines are even used for improving their products. But it seems that the scammer G. P. Singh has already lost his ability to think and is only interested in getting money for nothing.

For the case that a center owner pays for getting such a kind of calls and he gets really some calls then these calls are getting generated by malware and fake websites. That is a crime which gets prosecuted. In such a case the center owner needs to think how he gets paid for his fraud service. The money flow will make the center owner to a scammer and bring him into the first line of investigation. Here are some examples about tech support scam, which got already prosecuted:

Here is a screenshot from the scam offer:

LinkedIn posting of the scam

Maybe the scammer G. P. Singh needs some money for disappearing because the Stock Fraud Attorney Fitapelli | Kurta is actually searching for more victims of a fraud done by Zen Financial Services and Jonathan Bao:

Broker Complaints: Zen Financial Services and Jonathan Bao

The securities and investment fraud law firm, Fitapelli Kurta, is interested in speaking to investors who have lost money investing with Zen Financial or Jonathan Bao.

Zen Financial Services is an independent financial planning and investment firm based out of in Alhambra, California. Zen Financial Services was established in 2011 by Jonathan Bao. Zen Financial Services specializes in retirement plans, wealth management to high net worth individuals, and small businesses. Zen Financial Services offers investments in common stock, mutual funds, annuities, Roth IRAs, Traditional IRAs, and 401k’s. Zen Financial Services is a small firm, employing approximately one to four people. Zen Financial Services’ main office is located at 205 South Chapel Avenue, Alhambra, CA 91801. Zen Financial Services is not a FINRA member firm and is not registered with the SEC.

Zen Financial Services’ founder and president, Jonathan Bao, has recommended the following securities to investors: ProShares Ultra VIX Short-Term Futures (UVXY) and Dendreon Corporation (DNDN). Jonathan Bao is also registered with Royal Alliance Associates.

These 2x ETFs are highly speculative investments which present a significant amount of risk to investors. These nontraditional ETFs trade on a daily basis, which means they should ideally be sold at the end of each day to accurately predict and maximize profit. The longer these ETFs are held on for, the harder they become to predict and the less likely an investor is to make any money.

If you or someone you know has lost money investing in nontraditional ETFs through Jonathan Bao or Zen Financial Services, Royal Alliance, or one of its other brokers, you may be entitled to full recovery of your losses. The attorneys at Fitapelli Kurta prosecute cases on behalf of investors like you who have lost money as a result of unsuitable investments recommended by firms like Zen Financial Services and Royal Alliance. These cases are taken on a contingency fee basis only, which means our firm will not receive any compensation whatsoever unless and until you recover money.

Cases are filed with the Financial Industry Regulatory Authority (FINRA) and will submit to arbitration. Fitapelli Kurta has filed hundreds of cases before FINRA and has recovered millions on behalf of investors who have fallen victim to broker misconduct. Do not delay. Call 877 – 238 – 4175 to speak directly to an attorney and further discuss the merits of your case.

Our consultations are always free.

Call 877 – 238 – 4175 now.

Domain registration data of zenfinancial.com:

Domain Name: zenfinancial.com
Registry Domain ID:
Registrar WHOIS Server: whois.onlinenic.com
Registrar URL: http://www.onlinenic.com
Updated Date: 2015-10-02 04:59:28
Creation Date: 2003-10-31
Registrar Registration Expiration Date: 2016-10-31
Registrar: Onlinenic Inc
Registrar IANA ID: 82
Registrar Abuse Contact Email: onlinenic-enduser@onlinenic.com
Registrar Abuse Contact Phone: +1.5107698492
Domain Status: clientTransferProhibited
Reseller Org: DelhiNet Web Services Pvt. Ltd.
Registry Registration ID:
Registration Name: Zen Financial Inc.
Registration Organization: Zen Financial Inc.
Registration Street: 22582 Forest Run Drive
Registration City: Ashburn
Registration State/Province: VA
Registration Postal Code: 20148
Registration Country: US
Registration Phone: +1.3477464430
Registration Phone Ext:
Registration Fax: +1.3474120995
Registration Fax Ext:
Registration Email: gp@zenfinancial.com
Registry Admin ID:
Admin Name: Zen Financial Inc.
Admin Organization: Zen Financial Inc.
Admin Street: 22582 Forest Run Drive
Admin City: Ashburn
Admin State/Province: VA
Admin Postal Code: 20148
Admin Country: US
Admin Phone: +1.3477464430
Admin Phone Ext:
Admin Fax: +1.3474120995
Admin Fax Ext:
Admin Email: gp@zenfinancial.com
Registry Tech ID:
Tech Name: Zen Financial Inc.
Tech Organization: Zen Financial Inc.
Tech Street: 22582 Forest Run Drive
Tech City: Ashburn
Tech State/Province: VA
Tech Postal Code: 20148
Tech Country: US
Tech Phone: +1.3477464430
Tech Phone Ext:
Tech Fax: +1.3474120995
Tech Fax Ext:
Tech Email: gp@zenfinancial.com
Name Server: dns1.theworldwidewebpeople.com
Name Server: dns2.theworldwidewebpeople.com
Name Server: ns1.thewindowshostingpeople.com
Name Server: ns2.thewindowshostingpeople.com

Update November 21, 2015 - A statement from Mr. G. P. Singh:

Also, ZenFinancial, has nothing to do with the 'Zen Financial Services' which you are referring to, so please remove this post, ASAP

Maybe he is right in this case, but it is his problem to use the same name of a fraud company. As Microsoft and the other companies are not publishing his phone numbers for their support services remains the question how the calls are generated. The offer includes "Blue Screen calls" and "Pop Up calls". As no phone number gets shown at a blue screen it will be very hard for a scammer to find any arguments why someone should call his number if there is no scareware or malware used for generating this kind of calls. Scareware and malware distribution is a crime!

Update November 21, 2015 - A personal message to me from a Facebook member:

I saw your post regarding Mr Singh. He has a lot of campaigns to offer. I am supposedly going to run his payday loan campaign but a supposed to be 1-2 minutes script to run by an agent he wanted the call to run for 15 minutes. Which is very impossible and the pay is $9 only per succesful transfer. Definitely all centers who gets campaigns from him lost. I have never seen an outbound campaign with a very short script to run on a call for 15 mins or more. I think too hes a scammer. You may check his zen blog page for diff campaigns

 

Scammer: Phani Indra - Malladi Phanindra - savebpo.com - with unbelievable offers
by Rudolf Faix Tuesday, November 17, 2015 9:08 AM

SaveBPO Logo

Update November 18, 2015: The following shows how scammer are thinking how they can build up a business and how they are thinking how they can continue if they are getting catched to be scammer.

I have written the article one day after I have warned the scammer Phani Indra - Malladi Phanindra immediately as he had published the scam campaign in Facebook. In the hope that nothing will happen to him, he continued posting copying one campaigns after another from other sources where he even didn't know the source. It did even not make any difference for him if the campaign is genuine or not. He even does not have any knowledge how to identify a scam campaigns and he has ignored my warnings. Only important for him has been to make money. The way to get money and if the payer gets something for his money has not been important for him.

As the most of the campaigns are only available against an advanced fee are the campaigns nothing else than scam. A real client is searching for a broker or consultant which is near of his place and not abroad. The clients likes to have the possibility to make a complaint immediately and directly as soon as something goes wrong. If a client is searching abroad then he is searching directly for a center and not for a middle man. In this case he likes to avoid the kids game "Chinese message" and save the fee for the broker. For this reasons are 99.9% campaign offers with source from low wage countries nothing else than scam.

On this article he has shown an reaction and started to delete the campaign offers from his site after he even used a friend, which tried to explain me in the Facebook group "the campaign is from a friend":

Screenshot from Facebook discussion with the argument that the campaign is from a friend of a friend

My opinion is that people which have such a kind of friends don't need some enemies - such people are already punished with these kinds of friends!

Afterwards he started to delete the campaign from his site savebpo.com. In the social networks are the offers still available - only the link to his site is not working. Here a screenshot from the scam offer in Facebook from today morning:

Screenshot from Facebook with the scam offer

As I told him, that he does not have any contract or permission with Deep Blue Marketing and for this he needs to remove the campaigns from Deep Blue Marketing too, he replied: "Are you talking about the UK Boiler Survey campaign with hot key transfer. Project ?". This answer shows that he even does not know the source of the campaigns and he had never any contact with any client or another broker. He has only copied campaigns from suspicious sources in the hope of getting rich from the up-front fees.

After he has deleted some campaigns - only from his site, he sent me the following message at Facebook:

I have just moved all energy campaigns to trash
All done now
I request you to remove my name from your blog
If you find any other scam or fraud projects in my site
Please contact the author

Sorry, but business is not a kindergarten game. For doing business you need to build up a reputation. Only to change the author of the site and using different names for the fraud does not bring a good reputation and does not release the owner of the site from beeing liable for the content. With other words is it nothing else than a nice try for continuing scamming centers by saying it is only a market place. Even a bad reputation is a reputation.

The whole story shows only how the scammers are trying to play man-in-the middle. For the case that the offered campaign is a real campaign how they like to make money with copy & paste. If the campaign is a scam than they get at least the up-front fee. In any case is it scam, because they even don't know who is the provider of the campaign and from where they have copied the campaign.

Original article November 17, 2015: Yesterday I found some unbelievable campaign offers in the social networks. The offers got posted from Phani Indra / Malladi Phanindra the owner of the domain savebpo.com. A warning about the scam offers got ignored from him, because today morning the offers still exists in the social networks and on his site savebpo.com. It seems that he thinks that he can get rich by asking an advanced fee from centers. In one worse case he even thinks that he can get 7 Lacs (US$ 10,574) for a campaign where data from the client need to be accessible to the salesperson. The client will get fined from the US FTC (Federal Trade Commission) with US$ 16,000 per record. AT&T had paid in the past for such a failure, where data got stolen during an outsourcing process and the fines have been even cheaper, US$ 25,000,000. This ones, which don't believe it can take a look at the FTC site or at my report about this case.

Not one client will take the risk to get fined. A client likes to save money by an offshore outsourcing process and not pay more than his top workers get paid for doing the job. As in the traditional outsourcing countries (Australia, Canada, European Union, U.S.) the consumer and customer data are protected by the data protection law and the fines for breaking the law are very high, not one client will outsource any campaign where the center needs to have access to their database. It does not matter if the data are getting misused by the center or stolen from by a someone else during a data breach. The business owner is liable in any case because he has collected the data.

Let us take a look at the offered scam campaign first

US International Inbound: Insurance Sector

Project description:

US Customer Care Process is to handle Inbound Calls of the customers who wanted to Inquire / Renew / claim / Transfer Insurance / Address or Other Modification.

  • +/- Calls could be in Health Insurance in regards to : HMO, PPO, EPO and Miscellaneous Insurance of (Visitor Insurance, Green Card holders Insurance, Student Health Insurance,J1 Visa Insurance, OPT Students Insurance, Europe Travel Insurance, Health Insurance for Visa, International Health Insurance, Group Travel Insurance, Short-term Heath Insurance, Discount Cards, Global Employees Group Insurance .

  • +/- Calls could be in Property and Casualty Insurance in regards to: Property (flood, earthquake, home, auto, pet) and Casualty (errors and omissions, workers’ compensation, disability, liability).

  • +/- Calls could be in Reinsurance in regards to: Insurance of Proportional, Non Proportional, Risks Attaching Basis, Losses Occurring basis, Claims –Made basis.

  • +/- Calls could be in vehicle Insurance in regards to: insurance of cars, trucks, motorcycles, and other road vehicles.

  • +/- Calls could be in Life and Health insurance in regards to: Insurance of Health (Dental, Vision, Medications), Life (Long-Term Care, Accidental Death and Dismemberment, Hospital Indemnity), Miscellaneous (Europe Travel Insurance, Trip Cancellation Insurance, Cruise Insurance, Missionaries Insurance, marine Crew Insurance), Annuities (Securities) and Life and Annuities.

Seats : 10 Seats X 3 Shift
Payout : $10 Per Hour Per Agent
Billing : Approx 35 lakhs for 30 Seats. (Advance Billing for 1 Month at the time of Go Live)

Payment methodology: The Business Associate will diligently carry out Inbound Customer Care work; Business Associates will get calls on a regular daily basis as per below mentioned terms and conditions. Client agrees to provide Validation formats/Process document and other necessary information for processing documents to the Business Associate at the time of work commencement. The Business Associate shall submit the Reports as per schedule provided by the client; however Payouts are be released after getting the QC report of (bi-weekly) that particular period. The Client will pay each bill within maximum 5th of each month, all then payouts are going to be release after Quality Check Certificate. The Payout can be raised through e-mail or Fax and followed by hard copy. Q.C will be provided in 10-15 working days.

Quality: The Business Associate shall maintain accuracy of 84.99% for the processed as per Quality score card terms and norms. If the Business Associate cannot reach 84.99% accuracy on 1st submission then the Client shall give the Business Associate another 15 days for rectifying the mistake in future workings and there after the Client has the right to terminate this agreement on receiving 3rd Quality report with a further notice.

Documents Required:

  • Company Profile and DOT Certificate
  • Company’s LOI (Letter of Interest)
  • Director’s Proof along with Senior Management Profile
  • Pan Card o Company’s Registration Proof
  • Center’s Screen Shots

Technical Requirements:

  • 2 MBPS Leased Line + Server ( Min 8 GB RAM IBM X360 with Xeon Processor )
  • 10-12 Seats capacity with 12 computers along with 12 headphones.
  • Dual core Computers (Minimum) + 1 GB RAM.
  • Server: “IBM X360 (Xeon Processor) with 8 GB RAM and 1 TB HDD (Minimum or more than that).
  • PABX, ACD and CRM are from Client Side 4 MBPS Leased Line or we also accept if center wanted to use their Thin Clients shall operate in a Fiber rich environment with its own bandwidth.
  • In Each Slot, A team of 10 (Ten), Agents (the Team), 1 Team Leaders, one Trainer. All mentioned above must be provided in One week, starting from the day this agreement is signed.

Commercial Charges Apply : Signup amount: INR 7,00,000

If you are interested contact us @ contact.savebpo@gmail.com or call us at 9701875999/ 8143444986

Please don’t ask for more details as you got them all in this post.

The offered campaign needs the knowledge of an insurance salesman. The education of an insurance salesman takes in Europe 3 years. How can agents, which don't know anything about insurances and centers where even the center owners don't know something about the law in foreign countries, will be able to handle such a job? How good the education in India is and how much interest about foreign laws gets already shown by offering such a sham campaign. The scammer is even too stupid to invent a real scam campaign.

That education of the scammer Phani Indra / Malladi Phanindra has been not better than passing far away from any school gets shown by the fact that he requires IBM X360 Xeon Processor for the center. it shows only that he has no idea about the requirements of a call center and the work of a call center. A client will not load any application to the server of the center. Into forms are getting only some text data to the server of the client submitted. Such a datatransfer to websites can get done at the lowest speed of a mobile Internet connection. Depending on the used codec from the center and the VoIP provider is additional a bandwidth between 8kBit/sec and 80kBit/sec per seat necessary. A bandwith of 1MBit/sec would be plenty enough for a center with 10 agents.

The scammer Phani Indra / Malladi Phanindra from savebpo.com seems even to be stupid, because I have warned him in a chat about the scam. As everybody can see it in the provided protocol below he agreed with it and continued to post more of his scam campaigns instead of deleting them. The provided timezone is GMT+1:

1:32pm Save Bpo:
Thank you for your caution
Ill look into this
but i see there are 3 centers running this process from 18 months
Can you help me with this ?

1:45pm Rudolf Faix: You can only delete it because it is against the U.S. consumer protection law. Some other option is not possible

1:45pm Save Bpo:
Hmm, Thank you
Well i got partnered with callcentersindia.com and got these projects
Do you think its worth to work with them ?

1:46pm Rudolf Faix: Each inbound project with consumer data is nothing else than scam (countries: Australia, Canada, European Union, U.S.)

1:47pm Save Bpo:
Sorry
with callcenterpartner.com *

1:47pm Rudolf Faix:
That is nothing else than an advanced fee scam. Agents would even not be able to handle it without a few month training
You should know about the law in the different countries before you are offering something

1:49pm Save Bpo: True

1:49pm Rudolf Faix: the only possible and legit campaigns are lead generation

1:50pm Save Bpo: Ill have a look into them

2:13pm Rudolf Faix: callcenterpartner has the campaign not at their homepage. Have I overseen it?

He did even not stop with his copy and paste process from callcenterpartners.com. He even copied the campaign from Deep Blue Marketing where onshore U.S. centers are getting searched. It seems that he thinks that U.S. companies are searching in India or on India websites for campaigns. For this idea you need to have studied, like he has written on his LinkedIn profile, at the Kakatiya University. We all know that intelligence is not commercially acquirable. Without thinking he has copied all campaigns from callcenterpartners.com - even the scam campaigns where data needs to get used, which are protected by law and not one client will give a center access to these data.

The above campaign gets found in the callcentersform.com and rssing.com. With other words the scammer even does not know from where he is copyng the campaigns. The only purpose or the campaign offers is to get an advance fee. That is nothing else than SCAM!!! All actions of the scammer are showing only how lazy he is. Malladi Phanindra / Phani Indra is even too lazy to invent his own campaigns. It seems to be very hard for someone which likes to have studied at an University to use his brain.

Summary

  • Not one client will risk to get fined with millions of dollars for giving you access to his customer database. The fine is much higher then the client is able to save on such a project.

  • Uneducated agents are not able to handle such a job

  • Everwhere where you have to pay to get some campaigns you'll get only scammed

  • Fees for the broker or consultant need to get paid from this one, which hires the broker or consultant and not from the company which shall do the work.

  • Real brokers with a contract with a client have to work for the client and not for the center for this the client has to pay them

  • Scammers like Phani Indra / Malladi Phanindra are thinking they can get rich by creating a website and copy and paste from others without any knowledge of the content. They even don't know that not one client is searching for a broker or consultant from abroad!
    For this reason it does not make any sense to create a platform like savebpo.com in India. Not one client will use it.

  • Scammers from India are normally not listed with their sham companies on the site Ministry of Corporate Affairs (http://www.mca.gov.in/DCAPortalWeb/dca/SearchCIN.do). But be aware you can get scammed from listed companies there too.

Domain registration data from savebpo.com:

Domain Name: SAVEBPO.COM
Registry Domain ID: 1844257178_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Update Date: 2014-12-24T19:02:11Z
Creation Date: 2014-01-25T23:50:36Z
Registrar Registration Expiration Date: 2016-01-25T23:50:36Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: +1.4806242505
Domain Status: clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited http://www.icann.org/epp#clientUpdateProhibited
Domain Status: clientRenewProhibited http://www.icann.org/epp#clientRenewProhibited
Domain Status: clientDeleteProhibited http://www.icann.org/epp#clientDeleteProhibited
Registry Registrant ID:
Registrant Name: Phani Indra
Registrant Organization: SaveBpo
Registrant Street: 3-156/9/6,Vimaladevinagar
Registrant Street: Malkajgiri
Registrant City: Hyderabad
Registrant State/Province: Andhra Pradesh
Registrant Postal Code: 500047
Registrant Country: India
Registrant Phone: +91.9701875999
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: kornersudden@hotmail.com
Registry Admin ID:
Admin Name: Phani Indra
Admin Organization: SaveBpo
Admin Street: 3-156/9/6,Vimaladevinagar
Admin Street: Malkajgiri
Admin City: Hyderabad
Admin State/Province: Andhra Pradesh
Admin Postal Code: 500047
Admin Country: India
Admin Phone: +91.9701875999
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email: kornersudden@hotmail.com
Registry Tech ID:
Tech Name: Phani Indra
Tech Organization: SaveBpo
Tech Street: 3-156/9/6,Vimaladevinagar
Tech Street: Malkajgiri
Tech City: Hyderabad
Tech State/Province: Andhra Pradesh
Tech Postal Code: 500047
Tech Country: India
Tech Phone: +91.9701875999
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Tech Email: kornersudden@hotmail.com
Name Server: NS1.IPAGE.COM
Name Server: NS2.IPAGE.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2015-11-16T12:00:00Z <<<

 

Scammer: Virat Singh - +91-8154002711
by Rudolf Faix Wednesday, November 11, 2015 4:35 AM

Recently I got the information about a unbelievable campaign offer in LinkedIn. The offer is from Virat Singh from India. The way the impressing offer is written declares already the scam:

Australian Tourism Inbound Process with high paying /Advance payment

+91-8154002711

The scammer Virat Singh seems not knowing why companies are outsourcing into low wage countries and why not one company or client will not trust and not search for a broker abroad. You can be sure as higher the earning promises about this invented campaign are as higher will be the advanced fee the scammer is asking for and you can be sure that the scammer will disappear or will not be reachable any more as soon as he got the money from the center. Even if the campaign would be offered free of charge you can be sure that the campaign is nothing else than scam because a client or company from Australia is by law not allowed to give you access to their customer or consumer database. Tourism data are personal data from the consumer and this data are protected by the data protection law. For this you will not be able to do something with an inbound caller. For picking up the phone, say a greeting and connect the caller with a responsible person you'll not get paid because that can be done from the person the call should get connected too.

The scammer Virat Singh likes to be a photomodel otherwise he would use his own picture in his profile and not a picture from a photomodel. I think more in his case that he does not like to provide a manhunt picture by himself:

The scammer Virat Singh likes to be a photo modelVirat Singh

Business Development Manager at Gobalio

Ahmedabad, Gujarat, India | Outsourcing/Offshoring

Previous Accenture, Banglore
Education Christ University, Bangalore

LinkedIn public profile: https://in.linkedin.com/in/viratsingh20

 

Already the fact that Virat Singh has blocked my profile at LinkedIn is confirming his scam. That this action does not help a scammer gets shown here. I have a few family members, which are allowing me to use their login credentials and with the help of some proxy servers a scammer can even not be sure from which country I'm using other login credentials.

I'm more in worry about the center owners, who believe in such a scam offers. It shows only that they even have not any education, don't know anything about outsourcing work, don't know anything about the law in the traditional outsourcing countries and are just thinking that they are able to get rich just by opening a center. People, who are too lazy to inform themselves about the job and the offer are guilty by themselves if they get scammed.

Everything which sounds too good to be true isn't true. So you should read the previous comments too. Virat Singh has clearly stated the scam in his own comment:

We charge Upfront . Because we are Providing Authentic BPO Projects Contact Only If You are Legitimate Business Man

The problem is only that the scammer Virat Singh is by himself not a legitimate business man. He even does not know who has to pay a broker. A broker gets paid from the company which hires him. He has to work in the interests of the company he pays him and for this reason is there no client behind the invented campaign. The whole campaign is nothing else than an advance fee scam.

Centers if you have too much money support the poor ones instead of such a scammers like Virat Singh. If you are supporting the poor people you'll even are making the world to a better place. I'm sure that if you are going out of your house or flat you'll find enough people which need your support.

Here are the screen shots from the scam offer for the case that LinkedIn has taken the scam campaign already offline:

 

Tags: , , , , , , , , , , , , ,

Scammer Exposed

Scammer: Whitewave Outsourcing - Rajeev Lamba - whitewaveoutsourcing.com
by Rudolf Faix Sunday, November 8, 2015 11:31 PM

Whitewave Outsourcing logoNot one client from the traditional outsourcing countries will search for a broker or consultant abroad. The clients like to have a security and for this reason they will hire a outsourcing broker or consultant which is living near of them. For the case that something is running wrong with the project they are in this case immediately able to make a complain directly. The client would have not more security if he would hire a center directly instead a broker or consultant from abroad. The client would even save the salary for the broker. Why in this case should he hire a broker or consultant from abroad? Based on this rule are 99.99% of all the outsourcing campaign offers with source in the low wage countries are nothing else than SCAM!!!

It seems that an old well known scammer - Amigos Outsourcing Pvt. Ltd. - is already not able to pay their staff. That is normally the start of the end from a company because the unpaid staff will become a whistle blower. So it seems to be happened to Harsha Urs too. Harsha Urs sent out with Facebook messaging and posted in the India Consumer Complaints Forum the following information:

Hello friends! I am going to introduce an organization WHITEWAVE OUTSOURCING as a fraud organization. It will take money from clients and then not provide the services in a proper manner. At the same time it will not provide salary to employees.

Organization provide me the cheque of below details
Bank- ICICI Bank
Branch- M.I.Road Branch JAIPUR- 302001.
A/c no. 676405500146
Organization Name- Amigos Outsourcing Pvt. Ltd.
Cheque No. 038608
Date of issue- 1/11/2015

I submit the cheque on 4th Nov but when the cheque goes into process stage they canceled the cheque.

Contact Numbers of Amigos Outsourcing Pvt. Ltd are not working.
Contact number of my senior Mr. Ansh Rawat- 7874485470 is switched off
Contact number of my peer Kunal- 9015744403 is switched off
Owner name Rajeev Lamba. Pan No.- ABZPL9242R
Organization Pan Card No.AACFW1203D

I left the organization last month. Please do not sign any agreement with them. If you want to do FIR or want to take any legal action you can go through for that.

A short Google search found the website whitewaveoutsourcing.com (2016-02-25: Link removed website already not reachable) and at the website there are three non-voice campaign offers. One is an insurance form filling project and the second one is Data Mangement Form Filling. Both are Word or PDF copy and paste work. From the nature of the data protection law in the traditional outsourcing countries are both projects nothing else than a scam offer. The third project should be an E-Book Publishing project where each seat has a work load of 500 books, which need to get converted from "Word to URL". As the nature of e-books is that they are already digital and not in Word available is even this project nothing else a scam.

As all the three projects are only scams are even no clients for the offered projects available. The company Whitewave Outsourcing likes only to scam the centers. For scamming clients are they too stupid to get clients.

Domain registration data from whitewaveoutsourcing.com: 

Domain Name: WHITEWAVEOUTSOURCING.COM
Registry Domain ID: 1956702782_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.domainshype.com
Registrar URL: www.domainshype.com
Updated Date: 2015-11-01T03:32:54Z
Creation Date: 2015-09-01T06:02:03Z
Registrar Registration Expiration Date: 2016-09-01T06:02:03Z
Registrar: Domainshype.com, Inc
Registrar IANA ID: 1660
Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
Registry Registrant ID:
Registrant Name: Rajeev Lamba
Registrant Organization: whitewave outsourcing
Registrant Street: B-47 sec 63
Registrant City: Noida
Registrant State/Province: Uttar Pradesh
Registrant Postal Code: 201307
Registrant Country: IN
Registrant Phone: +91.8588039421
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: whitewaveoutsourcing@gmail.com
Registry Admin ID:
Admin Name: Rajeev Lamba
Admin Organization: whitewave outsourcing
Admin Street: B-47 sec 63
Admin City: Noida
Admin State/Province: Uttar Pradesh
Admin Postal Code: 201307
Admin Country: IN
Admin Phone: +91.8588039421
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email: whitewaveoutsourcing@gmail.com
Registry Tech ID:
Tech Name: Rajeev Lamba
Tech Organization: whitewave outsourcing
Tech Street: B-47 sec 63
Tech City: Noida
Tech State/Province: Uttar Pradesh
Tech Postal Code: 201307
Tech Country: IN
Tech Phone: +91.8588039421
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Tech Email: whitewaveoutsourcing@gmail.com
Name Server: gns27.hostgator.in
Name Server: gns28.hostgator.in
DNSSEC:Unsigned
Registrar Abuse Contact Email: abuse-complaints@logicboxes.com
Registrar Abuse Contact Phone: +1 2013775952
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>>Last update of WHOIS database: 2015-11-08T05:05:19+0000Z<<<

Nice from Harsha Urs to provide the tax registration data from Whitewave Outsourcing for the case that someone like to bring them in front of the law court:

Whitewave Outsourcing Tax registration

Whitewave Outsourcing Tax Card

Update Jan. 18, 2017:
Link from the Facebook profile Harsha Urs (https://www.facebook.com/harsha.urs.7) removed as it returns error 404 - not found.

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AboutMe

I'm since more then 35 years in the computer business (programming and technical support) and using the Internet since it has started. Since 2002 I'm programming solutions for Asterisk and since 2004 I'm in the call center industry.

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