Offshore Outsourcing & Scammer
Blog about offshore outsourcing and scammer in the outsourcing industry
Scammer: Reggie Alexandre - centers and others are not getting paid
by Rudolf Faix Saturday, January 23, 2016 5:25 AM

Scammer Reggie Alexandre / Reginald AlexandreThe scammer Reggie Alexandre alias Reginald Alexandre does not really know what his job is and where he is living. You find different profiles with different information about him at the social network sites like Google+, Facebook and LinkedIn. This should be already a big warning and a red flag for making business with him. People which are lying need a memory like an elephant. The scammer Reggie Alexandre seems to have a memory like an ant because he even don't remember the different information he gives about himself in the social network.

We find about Reggie Alexandre at Facebook (https://www.facebook.com/reggie.alexandre):

Scammers are lazy. The scammer Regginald Alexandre is even to lazy to take care for his domains. He seems to be so successful that he is not able to pay the hosting fees for his domain solarenergyconnections.com and the domain registration fee for Binarytradershq.com because this domain expired already after one year. The income for an CEO of two scam companies seems to be not as high as expected.

At LinkedIn we find Reginald Alexandre (https://www.linkedin.com/in/reginald-alexandre-881447100):

Founder at Solar Energy Connections, LLC (Lead Generation/ Live Transfers)

West Palm Beach, Florida Area
Renewables & Environment
Actual
  1. Solar Energy Connections LLC,
  2. Market Wealth Movement LLC
Before
  1. Nationwide Relocation Services
Education
  1. Florida Atlantic University

Nice that we can find here his next scam company with the name "Market Wealth Movement LLC". It is again a sham company which likes to trade with binary options. https://www.statelog.com/market-wealth-movement-llc-boca-raton-fl tells us that the business is registered:

Registration Details

Business name: MARKET WEALTH MOVEMENT LLC

File Date: 01/21/2015

Filing type: FICTITIOUS NAME

Source: FLORIDA DEPARTMENT OF STATE - DIVISION OF CORPORATIONS [1]

Last update: 01/30/2015

Registered agent

Agent Name: NICHOLAS CORSALINI

Street: 10969 BAL HARBOR DR

Locality: BOCA RATON, FL 33498

County: PALM BEACH

At the same address we'll find the already known "SOLAR ENERGY CONNECTIONZ LLC", which does not have enough income to paying their hosting services and additonal "ALEXANDRE ENTERPRISES LLC".

At Google+ (https://plus.google.com/u/0/116849259726747328993/about) we find

Reginald Alexandre
Works at Solar Energy Connections
has visited: FAU
Lives in Sunny Isles Beach Miami

Founder of Solar Energy Connections
Solar Energy Connections
CEO/Founder, 2015 - today
Lead generation

I think that everybody understands that such a busy CEO of three companies does not remember to pay his bills, let others work for him without paying them and even does not remember the correct writing of his company names (registered: Solar Energy Connectionz LLC - he writes: Solar Energy Connections LLC). The Facebook pages Binary Traders' HQ and Solar Energy Connections are in any case cheaper than an expensive domain. It even makes a good impression to some investors if the provide websites binarytradershq.com and solarenergyconnections.com are not reachable. In this case Reginald Alexandre has the argument that he is not trashing investors money for useless and very expensive websites.

Such a busy CEO like Reginald Alexandre needs to have also two Skype accounts - one for each ear or is it one for each hand. The first one Reggie Alexandre from Boca Raton, USA:

Reggie Alexandre from Boca Raton, USA

The second Skype account using the same picture - Reggie Alexandre from Sunny Isles, Florida, USA:

Reggie Alexandre from Sunny Isles, Florida, USA

In the following screenshot told Reginald Alexandre on December 16, 2015 to the center that he has sent the payment about 2 hours ago (full screenshot available by clicking on the image):

Reggie Alexandre: hey the payment has been sent about 2 hours ago

The only thing what Reggie Alexandre did not tell is the reference number as he did not have one. He tried to use the workforce from the center as long as he could get it. It makes a higher earnings for him not paying the workforce of others and it is much cheaper not paying someone for his work. It is easier to hide himself instead of paying (full screenshot available by clicking on the image):

As shown above he is not answering to any message. That one way of scamming others. In such a case you are as victim in a good shape because you can use the authorities for retrieving your payment. Additional you are able to file a case at the Federal Trade Commission (FTC).

Everybody knows that you can maximize your earnings by forget paying your bills!

Domain registration data of solarenergyconnections.com:

Domain Name: SOLARENERGYCONNECTIONS.COM
Registry Domain ID: 1933255120_DOMAIN_COM-VRSN
Registrar WHOIS Server: WHOIS.ENOM.COM
Registrar URL: WWW.ENOM.COM
Update Date: 2015-05-28T17:55:06.00Z
Creation Date: 2015-05-28T17:36:00.00Z
Registrar Registration Expiration Date: 2016-05-28T17:36:00.00Z
Registrar: ENOM, INC.
Registrar IANA ID: 48
Registrar Abuse Contact Email: ABUSE@ENOM.COM
Registrar Abuse Contact Phone: +1.4252982646
Reseller: Namecheap.com
Domain Status: REGISTRAR-LOCK
Registry Registrant ID:
Registrant Name: WHOISGUARD PROTECTED
Registrant Organization: WHOISGUARD, INC.
Registrant Street: P.O. BOX 0823-03411
Registrant Street:
Registrant City: PANAMA
Registrant State/Province: PANAMA
Registrant Postal Code: 00000
Registrant Country: PA
Registrant Phone: +507.8365503
Registrant Phone Ext:
Registrant Fax: +51.17057182
Registrant Fax Ext:
Registrant Email: C9B434CEEC704B7B80F19CAE7B52B6B4.PROTECT@WHOISGUARD.COM
Registry Admin ID:
Admin Name: WHOISGUARD PROTECTED
Admin Organization: WHOISGUARD, INC.
Admin Street: P.O. BOX 0823-03411
Admin Street:
Admin City: PANAMA
Admin State/Province: PANAMA
Admin Postal Code: 00000
Admin Country: PA
Admin Phone: +507.8365503
Admin Phone Ext:
Admin Fax: +51.17057182
Admin Fax Ext:
Admin Email: C9B434CEEC704B7B80F19CAE7B52B6B4.PROTECT@WHOISGUARD.COM
Registry Tech ID:
Tech Name: WHOISGUARD PROTECTED
Tech Organization: WHOISGUARD, INC.
Tech Street: P.O. BOX 0823-03411
Tech Street:
Tech City: PANAMA
Tech State/Province: PANAMA
Tech Postal Code: 00000
Tech Country: PA
Tech Phone: +507.8365503
Tech Phone Ext:
Tech Fax: +51.17057182
Tech Fax Ext:
Tech Email: C9B434CEEC704B7B80F19CAE7B52B6B4.PROTECT@WHOISGUARD.COM
Name Server: NS493.WEBSITEWELCOME.COM
Name Server: NS494.WEBSITEWELCOME.COM
DNSSEC:UNSIGNED
URL of the ICANN WHOIS Data Problem Reporting System:
HTTP://WDPRS.INTERNIC.NET/
>>> Last update of WHOIS database:2015-05-28T10:36:13.00Z <<<

Update January 30, 2016: Additional to the comment on this article the scammer Reginald Alexandre has sent an "evidence" with the comment "Allow me to bring the truth to the table. I have valuable insight to the real story." for his statements (click on the picture to enlarge):

One scammer is scamming the other one

The proof shows only that Emmanuel Logan alias Emmanuel Salamat tells to Reginald Alexandre that he needs one more day for processing the payment. It does not show any rejection or a reason for it.

It does not make any difference if Reggie Alexandre got scammed by himself or not. Reginald Alexandre and not Emmanuel Logan (Skype ID: emmanuel.salamat) has hired a call center and did not pay them. For this reason is Reginald Alexandre the scammer because he ordered a call center, confirmed the payable leads and did not pay. If Reggie Alexandre got scammed than he has to pay the call center from his own pocket. That is the risk everybody has if he is playing man-in-the-middle and by making business. This "proof" confirms only the incapability in business of Reginald Alexandre!

If we take a look at the Skype profile from Emmanuel Logan

than we see already that this guy is not using his real name. A normal person will ask this guy about his real name. Would it be Emmanuel Logan or Emmanuel Salamat? This fact shows additional the bungling manner in business from Reginald Alexandre. He likes to forward his own risk in business to the call centers hired by him and thinks that he only need to say that the before confirmed leads are from worse quality.

Reginald Alexandre is bragging at his profiles in the social networks as CEO, Founder, Chief Officer from the companies Solar Energy Connections LLC, Binary Traders' HQ and Market Wealth Movement LLC. For the case that this companies really exists than he is publishing a list of his fails. Such people, without any knowledge in business, cannot be successful if they are not able to check if someone is trustful or not.

It can be a consolation for Reginald Alexandre that intelligence is not commercially available and the world is nothing but a large zoo where also scammer have their place.

Emmanuel Salamat alias Emmanuel LöganUpdate January 31, 2016: It is funny how stupid Reginald Alexandre is. He thinks that he can play man-in-the-middle between a call center and a scammer from Pakistan. Emmanuel Logan alias Emmanuel Salamat is from Pakistan and not like written at his Skype and LinkedIn profile from the U.S. Someone which lies already about so small things like his place of living will lie in more important cases too. Such a person cannot get trusted for making business with him. The call center campaign got offered from Emmanuel logan alias Emmanuel Salamat at LinkedIn Pulse on October 19, 2015.

Reggie Alexandre has been supporting a scammer and even did not verify the provided information from the scammer. Real business men are working in a more secure way. For this reason is his argument found at the comment to this article nothing else than a lie for his self protection:

This is why I'm only working with American agents in my agents at home. I don't run into quality issues. When the buyers don't want to buy the lead it creates issues. His rejection rate was outstanding

The same way Reginald Alexandre has been confirming the quality of the leads at a Skype chat before:

Skype chat with Reggie Alexandre - your leads are def better from what I can tell

And here he is confirming that the center should continue their work by sending more leads:

Skype chat with Reggie Alexandre - you can send as much as you feel comfortable with | after first payment im sure you will ramp up

If the leads would be so terrible like the scammer Reginald Alexandre likes to make us to believe, than the communication would be looking very different. The scammer likes to get as much as he can for free. It does not matter for him if the center can survive or not, there are so many centers which he can scam for financing his own life.

If I take a look at the above chat, I even don't believe that Reggie or Reginald Alexandre is really living in Florida. In any case seems that English is not his mother tongue. I think more that he is an refugee which tries to finance his life by scamming others. The only problem is that he is even too stupid for scamming. If Reggie Alexandre is really U.S. citizen than he could apply for a job at the NASA. They are offering a job where he does not need some money anymore because all his living costs and expenses will get handled from the NASA. The only problem is that he will feel himself very lonesome and it is a trip without return - the trip to the planet Mars. I think nobody at the earth will miss a scammer!

We can see in the following email for what the recordings are getting really used. The center got their own recordings as a promotion of the "work" from another center:

From: Zeeshan Khan Niazi <xeeshankhanshani@gmail.com>
Date: Sat, Jan 30, 2016 at 1:05 PM
Subject: Re: Recordings + Script
To: Rudolf Faix <rudolffaix@gmail.com>


Hello Rudolf ,,, am Glad you asked me for the answers that am more than happy to provide you .

i am lucky that i have found a backup of our conversation into my smartphone over Skype where he by himself have appreciate and admired the Quality that we have provided him and also i have sent you the email that have a Report attached with it so you can see that even on the solar campaign we got closer to 70% Approval Ratio from Reggie Which is even above than average approval rate that most of the people are getting normally ,,, So the reports he sent us will confirm you that he is giving false arguments regarding our Quality ,

His conversation with Emanuel Logan is in Jan 2016 but our leads were supposed to be paid in Start of DEC 2015 so there is months difference between..so i dont know and i cannot see what money he is asking from Emanuel ,Weather for My appointments or any Other Business ,

Emanuel is a Pakistani Guy but he is Christian that's the reason he have 2 names that's Christan people have here mostly 1.local name or Islamic and other one is Christian name,,. e.g ,,Chris Ali , Kareem Joseph etc , he contacted me recently to purchase Leads but i have declined his offer he never sounded trustworthy,,,

The the interested thing is that i last night an Indian guy asked me for some solar project that offers him but i always ask for the recordings in the start to see what kind of Agent center have , so he sent me 4 recordings ,,,, and you will not believe that i was amazed to see that he sent me best recordings and one of the recordings was my agent's Recording so i asked him who is this agent and where he is from and he sounds good so that Indian guy told me that this is his agent working in his center ,, lol ,, i told him this agent is my team lead and is sitting next to me ,Firs he refused to believe but than he told me that Emanuel sent him these recordings claiming these are Emanuel's agents and than Indian guy sent be few more recordings and all were mine,,, and the thing to note is these were the Leads i sent to Reggie ,,, lol

so when other people are giving leads or my agents as an sample of Quality agents still Reggie is pointing on our Quality ,, there is always room for improvement and my agents are not top class agents but they are Good we never Give any false work to anyone ,,,we are know for our Quality ,,

I hope this story will make sense to you and have all your answers you can reply to reggie including snapshots of conversation .

Zeeshan

If someone is thinking logically then he will get it that the campaign offer is nothing else than a scam. Real clients like to go offshore for saving money and not for spending more. Not one client, which has all senses still together, will buy leads from an untrustworthy source where he knows that the leads are getting sold many times. Not one client will hire a broker or consultant from abroad because if something is running wrong, the client likes to have the responsible person reachable.

By looking at this construction what we have found at the scam here we see that the leads would be very expensive as there is a Reggie Alexandre and an Emmanuel Logan/Salamat which like to earn from the work of the call center. Does anyone think that a client will pay all these incomes as he can have everything cheaper? A client goes offshore because he likes to save money and not to spend more!

Already for the idea to resale a campaign, which is getting offered on the social networks from a Pakistan guy, should Reginald Alexandre consult a madhouse doctor for a check-up. I think that he needs some urgent help provided from a psychiatric hospital.

The problem of all scammers is that they lie so much that they are not able to remember their lies. For this reason the scammer Reginald Alexandre does not remember his own statements and tries to find now some excuses with arguments that are getting easily rejected from his previous statements. For this reason, the scammers get caught in contradictions.

Update February 4, 2016:  If you are following the comments on this article you can see how funny it is if scammers are discovering themselves. They are even too lazy to use their own brain. Reginald Alexandre has already confirmed in the Skype chat on December 1, 2015 the good quality of the generated leads with his words  "you can send as much as you feel comfortable with" and "after first payment im sure you will ramp up". Now the scammer like to make us to believe that the quality of the leads have been very poor.

On the other site the scammers are showing in their comments how the campaign got sold. As source is naming a Richie D, which is afraid to provide his full name, a company with the name Sun Edison. The only company with the name Sun Edison I have found at Google is:

SunEdison, Inc. logo.jpg
Type Public
Traded as NYSE: SUNE
Industry Renewable energy
Founded 1959
Headquarters Maryland Heights, Missouri
Belmont, California
Key people Ahmad Chatila,
President & CEO
Products Polysilicon, Solar Wafers, Photovoltaic Plants, Solar Modules, Solar Energy
Revenue US$2.484 billion (2014)[1]
Operating income (US$536 million) (2014)[1]
Number of employees 7,300 (2014)[1]
Website www.sunedison.com

Actually reports Google a Share price: SUNE (NYSE) 2.80 $ +0.01 (+0.36%)
3. February, 19:49 GMT-5.

For the case that Richie D is really working for that company than it will be time for him to search for a new job. Each company will fire such staff which is destroying their reputation.

Let us following the sales way of the reported campaign:

  1. Sun Edison (USA)
  2. Richie D (IP: 108.35.216.108, United States, New Jersey, South Orange, Provider: Verizon Online Llc)
  3. Emmanuel Logan (IP: 119.153.149.155, Pakistan, Punjab, Rawalpindi, Pakistan Telecommunication Company Limited)
  4. Reginald Alexandre (IP: 107.181.59.90, United States, Florida, Boca Raton, Hotwire Fision)
  5. Zeeshan's call center (Pakistan)

All five like to make money with the generated leads. For this reason remains no money for the call center which has done the work. The problem in their arguments is that place 4 - Reginald Alexandre has already confirmed the quality of the leads on December 1, 2015. Place 2 - Richie D and 3 - Emmanuel Logan are saying now at the begin of February that the leads have been worse. How stupid are these scammers? It seems that they don't know that a chain is only as strong as its weakest link.

The case shows how easy it is for scammers to earn money while sleeping. All they need to say is "the generated leads" have been terrible instead of paying the centers. It even does not matter if one of their group has already confirmed the quality of the leads. In such a case they are even thinking that such a report will disappear for the only reason of their own contradictions!

I think that they are even not understanding with their untrained brain what in the real world is happening. For this reason they are trying even to bring up fake evidences. They are even not understanding that an investigator has more evidences as he is publishing during the first step.

Update Jan. 18, 2017:
Link from the Facebook profile Reggie Alexandre (https://www.facebook.com/reggie.alexandre?fref=ts) removed as it returns error 404 - not found.

Advance Billing, Advance Payment and Payout US$ 10/Agent/Hour
by Rudolf Faix Wednesday, January 13, 2016 10:11 AM

Don't worry! We're from the InternetSounds good? Does it not sound too good to be true? Think about it. The center owner needs only to pay the travel costs of the trainer!

You are right. Sure, it is a plain advance fee scam. It is the newest idea from the well-known scammer Christine Wisner. Scam reports about Christine Wisner are getting already found at:

Let us take first a look at the terms the scammers are using for their unbelievable offers:

  • Advance Billing
    A billing is every time in advance and does not include an "advance payment". Nobody will pay before he gets a bill. For this reason is a bill nothing else than a simple form without any value if the bill does not get accepted from the recipient. You don't have any guarantee that the bill will get paid.

    Let us take an example: Even the supermarket cashier makes your bill in advance, before he receives the payment. At this time the supermarket cashier even does not know if you are able to pay the sum. That is called "advance billing". The only difference between the scam offers from the social networks and the supermarket is that the customer has to pay the bill before leaving with the purchased goods the supermarket.

  • Advance Payment
    Let me use the same supermarket example for the "Advance payment". If you enter the supermarket and before you take the shopping cart you have to pay the goods which you like to buy. Afterwards you collect your merchandise and go to the cashier again. The cashier will check if you have not taken more than you have paid in advance. For the case you have taken more than you have paid you need to pay the difference. You'll get some money back for the case you did not find all the goods you liked to buy.

    Would you choose such a supermarket for your daily needs? If your answer is no then ask yourself why someone should be someone so stupid and pay you before you did the work? Do you really think that others are silly? A successful business owner does not give you money as a gift. He is only successful because he knows his business and is not irrational acting.

Only scammers are writing such offers into the social networks and are hoping to find a senseless person which is paying their advance fee (however they are calling it - security deposit, consultancy fee, VoIP costs, etc.):

PRE-PAYMENT ON THE FIRST DAY OF GOING LIVE.
CONTRACT TIME : 1 YEAR
CLIENT CAN STOP THE PROCESS WITH OUT ANY NOTICE DURING THE FIRST 15 DAYS TRIAL PERIOD
AFTER FIRST 15 DAYS IT WILL BE A 1 YEAR CONTRACT.
MAN POWER : 30 AGENTS, 3 TEAM LEADER , 2 QUALITY HEAD.
AFTER 15 DAYS OF TRIAL , IT WILL BE MONTHLY PRE-PAYED BILLING CYCLE.
CLIENT MUST BE GIVEN FULL DAILER ACCESS
** NO CALLS MUST BE EDITED
** PAPER WORKS AND DOCUMENTATION WILL BE DONE IN PERSON BETWEEN STARTEC TELICOM AND THE CONTACT CENTRE.

Startec Telecom, full name Startec Global Communications Corp, shares are getting traded at the NASDAQ. At their NASDAQ profile is written:

STARTEC is a rapidly growing, facilities-based international long distance carrier which markets its services to select ethnic U.S. residential communities that have significant international long distance usage. Additionally, to maximize the efficiency of its network

At Startec's company profile is written:

Building on that tradition, Startec is dedicated to being the leading provider of communication services to communities around the globe. Startec services connect worldwide communities spanning the Pacific Rim, Middle East, North Africa, Russia, Central Europe, and North and South America. We provide our services through a flexible network of owned and leased facilities, operating and termination agreements, and resale arrangements. Startec technology assets include an extensive network of IP gateways, international gateways, domestic switches and ownership in undersea fiber optic cables.

Does anybody believe that such a company hires a broker or consultant from Kolkota, India which is a well-known scammer?

Does anyone believe that such a company like Startec Global Telecom is sending a trainer on the costs of the call center from Hongkong to an unknown call center placed in the area of Hyderabad, India?

Such a business behavior would destroy the reputation of a company. The share values of Startec Global Telecom would in such a case go down to the area of the penny stocks and the responsible person would get fired.

Such a company knows how to hire staff, freelancers and subcontractors. If such a company hires someone than the hired one would get paid from them and not opposite round. As such a company is dealing with VoIP they would even make the recordings by themselves and you would even not have the chance to manipulate or edit them. For this reason and the reasons found above is the offer nothing else than a scam.

This scam gets initiated from Christine Wisner and afterwards she changes her identity to Joslyn March and uses the Skype ID joslyn.paul103. At this profile is written that she is from Toronto, Canada. She likes to get a flight ticket from Hongkong to your place while she is chatting from Kolkota, India. Here is her Skype profile:

Skype profile of the scammer Joslyn March - joslyn.paul103

The picture in the above profile got stolen from a photo model and should hide her real nationality.

By searching at Google for the exact phrase "client can stop the process with out any notice during the first 15 days trial period" I found another offer at the already well-known scammer platform SaveBpo.com:

The complete offer of the "US INBOUND CUSTOMER CARE SERVICE WITH VERY GOOD PAYOUT" campaign (.pdf) is the following:

CAMPAIGN : CUSTOMER CARE SERVICE
PAYOUT : $10 / Hour / AGENT
TIMING : 24 X 7
NUMBER OF AGENTS : 10 agents 24 x 7
ADVANCE BILLING : 15 DAYS PRE-PAYMENT ON THE FIRST DAY OF GOING LIVE.
CONTRACT TIME : 1 YEAR
TRAINING : PROVIDED BY CLIENT ( 5 DAYS ). UNPAID TRAINING
PROCESS DETAILS : CUSTOMER CARE SERVICE. INBOUND CALLS AND EMAIL.
CENTRE MUST COVER THE EXPENSE FOR CLIENTS CENTRE VISIT
CLIENT CAN STOP THE PROCESS WITH OUT ANY NOTICE DURING THE FIRST 15 DAYS TRIAL PERIOD
AFTER FIRST 15 DAYS IT WILL BE A 1 YEAR CONTRACT.
MAN POWER : 30 AGENTS, 3 TEAM LEADER , 2 QUALITY HEAD.
AFTER 15 DAYS OF TRIAL , IT WILL BE MONTHLY PRE-PAYED BILLING CYCLE.
CLIENT MUST BE GIVEN FULL DAILER ACCESS
** NO CALLS MUST BE EDIATED
** PAPER WORKS AND DOCUMENTATION WILL BE DONE IN PERSON BETWEEN xxxxxxxxxx AND THE CONTACT CENTRE.
COMMERCIAL PART IS INVOLVED PLEASE FEEL FREE TO CONTACT ME

Here gets even offered $10 per hour per agent for a not existing campaign. Which support can get given to the caller if the agent cannot get access to the customer database? Remember that AT&T had to pay a fine of US$ 25,000,000 for copied/stolen customer data during an outsourcing process. Why shall one company take the risk to get fined like AT&T?

The next question is why a company likes to outsource some telemarketing campaigns offshore? The answer is very simple, they like to save money by taking advantage of a lower wage in the offshore country. If we take a look at the average payment for telemarketers in the USA then the offered payment is the same like in the USA. By taking a look at PayScale Telemarketer Salary for the United States, than we see that the average salary is $10.07 and the minimum is $7.86 (data from September 2015):

PayScale Telemarketer Salary for the United States - September 2015

By looking at the data above, we see that telemarketers can get hired for less than $8 per hour. So why should hire a company from the U.S. a broker or consultant from India and offer a higher payment for the telemarketers. A company from the United States can hire and fire in the U.S. telemarketers for less and how they need them. Even the fee for the man-in-the-middle, the useless broker or consultant from India, can get saved in such a case.

Additional gets the same campaign under the tite "US Telecom Customer Service Inbound Only One Slot Available" (.pdf) found at the scammer platform BPO Project World from India. At this site shows the scammer how urgent he needs already money, because he writes that only one slot is remaining on this not existing campaign. Additional have even 12 amateur or "like to be" call centers asked for more information.

Update Jan. 18, 2017: Links to http://www.bpoprojectworld.in/us-telecom-customer-service-inbound-only-one-slot-available/ and http://www.savebpo.com/project/us-inbound-customer-care-service-good-payout/ removed as they are already returning error 404 - not found.

 

Scammer Rajib Singh - BDM Eastedge promotes campaigns without any advance fee and contradicts himself in the offer
by Rudolf Faix Wednesday, November 25, 2015 12:52 PM

LinkedIn profile picture Rajib SinghThe scammer Rajib Singh contradicts himself in the spam email he sent out on November 24. He promotes a NON-VOICE project without any UPFRONT payment for the centers. If you read the email you'll see that he likes to get Rupees 10,000 (~US$ 150.64) as a booking fee which needs to get paid in advance.

It does not matter how high the fee is and how he calls it. In any case is it a UPFRONT or advanced fee. As he likes to be a broker or consultant needs he get paid from the one, which has given him the campaign. As not one company from the U.S. is searching for a broker or consultant in India the scammer Rajib Singh does not have any contract with any client.

Rajib Singh does even not like to show his face at his LinkedIn profile because he does not like to provice a man-hunt picture by himself. Such people are even not using their real name for their profile.

Typical for the scam is the offer that the consultation fee of Rupees 50,000 (~US$ 753.19) will deducted from the first billing and the center has to pay 5% royalty, which is only written in the attached word document. This facts should lead many centers to pay the advanced booking fee. In reality has the scammer no contract with any client.

That the complete campaign is nothing else than scam gets shown if we take a look at the process description:

The process is a lead generation of consumers from US, Canada, Australia and UK. Need to capture simple data like name, address and contact number from yellow pages and other directory sites.

Facts which make this campaign to a scam:

  • In this campaign description gets shown that the scammer does even not know what the yellow pages are. As he writes that consumer data shall get captured from the yellow pages the result will be zero because at the yellow pages are only companies listed.

  • The scammer Rajib Singh does not know that the data can get bought from the yellow pages. If a company buys these data will it be even cheaper than to enter it manually. The scammer writes in his offer that the client pays per center and per month Rupees 450,000 (~US$ 6,778.67). That makes for the full duration of 18 months for each center around US$ 122,016.06. To buy the data from the yellow pages from U.S., Canada, Australia and UK will be in any case cheaper than two centers are getting paid for the work and the data will have 100% accuracy.

    If I compare the price for the manual work then I can get it even cheaper by renting some servers, install web crawlers on it and download the content of the yellow pages by myself. Even in this case I'll get 100% accuracy and I need to pay only 1-2 operators which are controlling the jobs of the servers.

    In both cases the client will have the data faster than they can get typed from agents.

  • The scammer posted similar campaigns at LinkedIn some time ago, which got negative comments:

    11 months ago in the group BPO - Business Process Outsourcing:
    RAJIB SINGH IS A BIG FRAUD. DO NOT FALL FOR HIS FAKE OFFERS. HIS PROFILE ON LINKEDIN IS FAKE. ASK FOR HIS ORIGINAL ADDRESS AND NAME. I LOST RS.11500 TO HIM.
    HE WILL GIVE YOU HIS WIFE'S NAME AND BANK ADDRESS FOR DEPOSIT AS HIS COMPANY'S DIRECTOR. HER ADDRESS IS FAR AWAY FROM CALCUTTA. HE WILL GIVE YOU BITLANDERS.COM SITE WITH MULTIPLE ACCOUNTS CREATED BY HIM TO WORK. NOBODY WILL EARN THAT MUCH OF MONEY FROM THAT WEBSITE. HOW HE WILL PAY TO YOU FOR BLOGGING. IT IS PURELY FOR COLLECTING MONEY. I LOST RS.11500 FOR HIS FALSE OFFERS. HE IS A BIG FRAUD. MY EMAIL BSK1960@GMAIL.COM

    9 months ago in the group outSOURCE NOW...:
    He is a big fraud. Do not pay him. He will loot your money decently. His profile is fake. Ask for his real name and address before paying. He will give you another lady's bank address for depositing the money. He will tell you cock and bull stories after deceiving you.
    He will give you Bitlanders.com site address. You can register yourself on that site and earn money. He will give you multiple accounts on that site which is against the site rules. Do not fall for his tactics.

    9 months ago in the group DATA VENDORS FOR CALL CENTRE:
    RAJIB SINGH IS BIG FRAUD. DO NOT FALL FOR HIS DECENT TACTICS. DO NOT LOOSE YOUR MONEY FOR THIS IDIOT.

 

The genuine scam and spam email from the scammer Rajib Singh:

Rudolf Faix <rudolffaix@gmail.com>
LinkedIn offer
Rajib Singh <rajib.eastedge@hotmail.com> Tue, Nov 24, 2015 at 7:43 AM

To: Rudolf Faix <rudolffaix@gmail.com>

Hello,

Urgent requirement for NON-VOICE PROJECT Opportunity without any UPFRONT for all centers!!! CALL AT +91 8820749150

PLEASE DONOT DROP MESSAGES ON LINKEDIN. INTERESTED CENTERS NEED TO CALL ME FOR FURTHER DISCUSSION.

We are pleased to offer you an excellent and genuine NON-VOICE project with DIRECT CLIENT SIGNUP AND ADVANCE PAYMENT OF 15 DAYS.

 

THE PROCESS IS A LEAD GENERATION OF CONSUMERS FROM US, CANADA, AUSTRALIA AND UK. NEED TO CAPTURE SIMPLE DATA LIKE NAME, ADDRESS AND CONTACT NUMBER FROM YELLOW PAGES AND OTHER DIRECTORY SITES.

There will be no quality deductions at all from client side but they expect good quality work on regular basis. We have given all the details in the attached documents.

 

Consultation fees of Rupees 50000 will be taken from billing. Only Rupees 10000 needs to be paid in advance for slot booking.

 

SMALL CENTRES CAN START WITH ONLY 5 SEATS

 

PLEASE CALL ME BEFORE SENDING YOUR PROFILE. PLEASE DONOT DROP MESSAGES ON LINKEDIN.


Only serious centers are requested to contact for more details to:

 

Rajib Singh

BDM- Eastedge

Cell: +91 8820749150

E-mail: rajib.eastedge@hotmail.com

Attachments: Data Format.xls, Proposal.docx

 

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Scammer Exposed

A funny chat with a scammer
by Rudolf Faix Tuesday, November 24, 2015 8:24 AM

ScamYesterday I got a friend request on Facebook from a person with the name Dalbaq Singh. Shortly after I accepted the friendship request I got the first chat message from him (the provided time is GMT+1):

10:53pm Dalbaq Singh:

Hey Rudolf !

I came across your profile and your company ! Wanted to know more about the type of process you can help to start ! Waiting for your reply ! Thanks !

A short check of his Facebook profile returned, that the profile is empty, he cannot show his face and he has only one friend - me. I know already which kind of person he is. As I'm not offering anywhere something I replied the same way like to everybody who is asking me for campaigns:

11:04pm Rudolf Faix:

I'm sorry, but i'm already retired. I'm not offering anything. I list only the scammers for not getting bored

He tries to show that he understands it, but he tries to continue:

11:06pm Dalbaq Singh:

Ok !

But do you have any contacts or anybody who could help me with the process !

Ok, let's continue the game:

11:07pm Rudolf Faix:

I have not really some contacts for this. Each campaign needs to get checked for being a scam campaign

He is already losing his patience:

11:08pm Dalbaq Sing:

I have started a new centre and want a process !

Such words are already a big alarm sign for me. As he is thinking that he has the right to get a process even from someone who does not offer any process, I explained him:

11:08pm Rudolf Faix:

Normally you need to search for a process before you start a new center.

The outsourcing industry is already dead.

With the next message he tries to show that he knows more about me, my work and my past then I'm knowing about myself:

11:09pm Dalbaq Singh:

But I hope since you were in this industry you must have some contacts who are already working in this industrry !

I have a process of SEO and website development for a company in UK !

I want to get core BPO process now !

What has a SEO (Search Engine Optimizing) process to do with a call center work? At the time I have been young I liked to have so many things too and I did not get it. Now I'm happy with the things I have. For this reason I replied:

11:11pm Rudolf Faix:

Be happy that you had a SEO process. They are very seldom too

His answer has been surprising me. Search engine optimizing is a work where you need to observe how your changes are accepted from the search engines. It is a process which is running for a few months and maybe less than one hour work per month:

11:12pm Dalbaq Singh:

Yes I am happy but I only have it for 25 seats !

Is he trying to sell a SEO process over the phone? Does he really think that he can get in contact with someone, which gives him the access to his homepage to make some search engine optimization? The most of the companies have hired somebody who made their homepage. As I'm really not offering some campaigns I replied:

11:13pm Rudolf Faix:

In this case you'll need to search for a core process. Some brokers are working longer than 8-9 months for getting a process. This broker I'll write about has been Rob O'Malley from UK. He retired already

It seems that he is ignoring everything what I'm writing. How someone would ever give him any work? He is even not able to listen or to read:

11:13pm Dalbaq Singh:

I want to expand more 75 seats !

As he does not read my messages and seems to be on drugs or drunk, I replied:

11:14pm Rudolf Faix:

I cannot keep you back if you like to trash money

He even tries it that he likes to pay for getting work. That is the genuine way for getting scammed.

11:14pm Dalbaq Singh:

I am ok to invest but if only the person is genuine !

Each scammer would interpret the above message as he has found a new victim. As I'm even not enjoy to scam a scammer I replied:

11:15pm Rudolf Faix:

If you invest into a campaign from a broker you'll get scammed

Even this warning he is ignoring and continues like he likes to get really scammed:

11:15pm Dalbaq Singh

Come'on Rudolf ! I know you can help me !

Please help me to get a genuine Process !

As the chat is getting boring me already I'm trying to tell it to him more directly:

11:16pm Rudolf Faix:

OK, I'll invent now a campaign only for you for the reason that you'll stop.

As you cannot accept the truth you are on the best way to get scammed

Even this message does not stop him and he continues:

11:16pm Dalbaq Singh:

I didn't understand really !

You were in this industry and you know that we can get genuine processes !

He still tries to show me that he knows more about my life than I know about it by myself. He seems to be stupid too, that he tries to continue it on this way. Why I shall tell him about my contacts? If he contacts them on the same way I'll lose some friends. For this reason I replied:

11:18pm Rudolf Faix:

As I have not one contact offering real campaigns I cannot give you some information about campaigns. On this kind of campaigns you are working I have never been working

Maybe he got it now?

11:18pm Dalbaq Singh:

So what was your area of expertise !

Wow, it seems he got it that I'm not offering some campaigns. For this reason I listed him some points about my work I have done:

11:20pm Rudolf Faix:

I have been working on computer networks, VoIP, security systems, data bases and call centers. But this centers have been working in another kind of campaigns like dating over the phone

The process dating over the phone has been working good in the German speaking area of Europe and is in U.S. not possible, because there are some requirements missing. He tries to get more information about it:

11:21pm Dalbaq Singh:

SO that is something like a voice process rather !

Where can I look for these types of campaings !

Now I need to explain him why this kind of campaign is in the U.S. not available:

11:22pm Rudolf Faix:

You even need not think about to copy such a campaign because premium phone numbers are in the U.S. already not available.

He shows again that he even did not read my answer. How someone can hire such a "call center owner"? He is not able to read and not able to accept some facts or instruction as get shown in the next messages:

11:22pm Dalbaq Singh:

Or can you help me with this !

I have a number already !

He ignored the word "premium" from premium phone numbers. So I replied again with the facts:

11:23pm Rudolf Faix:

That has been our own process. It is still working in the German speaking area of Europe, but not in the English speaking area of the world.

You have a number where you get paid if someone calls you?

Now he starts to lie to me. The U.S. have stopped this kind of phone numbers for the reason of too much scam by using this kind of phone numbers:

11:25pm Dalbaq Singh:

I have a friend in NY, he owns it and gets paid for that !

I try it again to explain him the kind of phone number to be sure that he get's it about what I'm writing:

11:25pm Rudolf Faix:

I have written about premium phone numbers. The caller pays a high price per call or per minute. You'll get paid for taking the call

Has he understood it now?

11:25pm Dalbaq Singh:

Rudolf i have a very good idea about all that !

I show him that he has no idea about any call center work and he does even not know about what has happened in the world:

11:26pm Rudolf Faix:

Then you only need to announce the phone number with any service and you can make money. The problem is only that such numbers got stopped already 2 or 3 years ago

That got stopped in the U.S, by law

It seems that he is now understanding that he cannot win this kind of discussion:

11:27pm Dalbaq Singh:

I want to rather get a process outsourced to my centre than creating or copying any process !

For this I tried to explain him:

11:28pm Rudolf Faix:

There are no processes which are getting outsourced. All offers from the low wage countries are nothing else than scam

With his next message he is confirming that he is stupid and evven cannot differ between a site of a call center and a broker:

11:28pm Dalbaq Singh:

I thought you have a website which says that you get processes outsourced to centres !

As the site is nothing else than a description of services of a call center and he seems not be able to understand English, I wrote:

11:28pm Rudolf Faix:

Not one company is searching abroad for a broker or consultant

I have nowhere any offers for call centers

It seems that he even ignore this message and continues:

11:29pm Dalbaq Singh:

But if we get a process outsourced in US !

http://wwpa.com/page/inbound-call-center-services.aspx

The content from this site is only a description about inbound call center services. It is from the time as inbound calls could get outsourced. I don't have any outsourcing offers there. So this guy has really a problem with the English language. How he can get any client if he is not able to understand anything?

11:29pm Rudolf Faix:

The only service I give to centers is free of charge, That is that I'm listing the scams

That has been an offer to get clients for my center at the Philippines. This center is already shut down

11:31 Dalbaq Singh:

SO why the website still active ?

It looks that he even thinks that a call center is giving him her campaign only to makre him happy. Does it not show how stupid he is? As it is my problem what I'm doing with my website I replied:

11:31pm Rudolf Faix:

Because I did not remove it until now. I don't know with what I shall replace it

As no requests are coming from it, it does not matter if the website is up or not

It seems that he accepts this explaination. So he likes to know now something new:

11:32pm Dalbaq Singh:

You said that you list scam companies !

so how do you differentiate between genuine and fraud companies !

As it is really easy to identify scam campaigns I have descroibed it in a simple sentence:

11:34pm Rudolf Faix

I'm reading the offer from the scammer and compare it with the law in the country of the client. The most scams are getting identified by these facts

you can read about the reasons at each scammer I have listed in my blog

It seems that he even does not believe it that he needs to use for this purpose his brain. For this he asks again:

11:36pm Dalbaq Singh:

How do you differentiate genuine vioce processes from fraud ones !

I know that a scammer is too lazy to use his brain. For this I replied again:

11:36pm Rudolf Faix

If you read my last message then you'll know it

I'm reading the offer from the scammer and compare it with the law in the country of the client. The most scams are getting identified by these facts

Now he tries to bring it to the technical support offers:

11:38pm Dalbaq Singh:

How do you know that if someone offering an inbound technical support campaign is fraud or not !

My reply is very simple:

11:42pm Rudolf Faix:

Technical support is in general a scam. Technical support gets paid from the vendor and not from the caller

11:43pm Dalbaq Singh:

yes that is what i meant !

It seems that he even does not understand how the technical support calls are getting offered at the social networks. For this I'm explaining it for im more detailed:

11:43pm Rudolf Faix:

Calls to Microsoft, Symantec, etc, are free of charge, The caller even not need to pay for the phone minutes

Now he tries it with the method "I know someone, which .....". Please remember from the begin of the conversation that he has been searching for campaigns:

11:44pm Dalbaq Singh:

I know someone who is offering an inbound technical support process and is paid by the vendor and not the caller !

The vendor would be paying to the centre and there are no sales required !

As he does not get it that he is contradicting himself already I replied:

11:45pm Rudolf Faix:

Then try to get calls from the same source

11:46pm Dalbaq Singh:

Yes I have spoken to them and even checked with other centres who are already running those processes !

taken from them

But they do charge a fee ! And gives valid legal papers against them !

So i don't find any point to see any fraud in them !

If there are already legal papers existing against them what can it be other than fraud or scam?

11:51pm Rudolf Faix:

The fee is already the fraud.

The centers you have spoken get paid for giving you the correct answer

We have in German a proverb "Wem nicht zu raten ist, dem ist nicht zu helfen" translated "This one which cannot get counseled cannot get helped":

11:51pm Dalbaq Singh:

But 3 centres are already paid and have got a the process running for the past 6 months !

I have visited 2 centres on my own and have seen the work going on !!!!!!!!!!!!!

As he tries to convince me about the legality of the campaign I'm suggesting him like everybody else would do:

11:51pm Rudolf Faix:

If you know the vendor you only need to show that your agents are certified technicians and make a them an offer which is a little bit better than your competitors. If you are lucky you'll get hired from the vendor

In the next message we can see that the vendor seems to be stupid too:

11:53pm Dalbaq Singh

The vendor has an exclusive contract with the consultant !!!!!!!!!!!

Maybe the vendor made even an exclusive contract with an broker from India. That would be the crown of the scam.

11:54 Rudolf Faix:

Not one vendor from the U.S. makes any exclusive contract.

Not one vendor from the U.S. is searching for consultant abroad

Oh, it comes better, the scammer is searching for a campaign from India abroad - in this case his search will not have some success:

11:55 Dalbaq Singh:

But when did I mention US !

Rudolf I never mentioned US vendor, DID I ????

What does he like really from me. I'm Austrian citizen and living at the Philippines. So let us continue the game:

11.56 Rudolf Faix:

There are only small software companies available in Europe. This kind of companies from Europe have not more than 3 seats for their tech support hotline

The same is valid for Australia.

The hotline from Microsoft has a head count from less than 50!!! So why you lie me?

Now he has no other possibility as to say that the client is from India:

11:58pm Dalbaq Singh:

I was taking about an Indian Client, Rudolf !

My reply has been already waiting to get entered before he has written this message:

11:59 Rudolf Faix:

Ok now I understand. Indian software companies need to have more technical support than Microsoft because their products are so bad

He tries to make now the best out of the situation he brought himself. For this he tries even to use the name of a famous person:

12:00am Dalbaq Singh:

I said that recently I heard from a centre and then got the reference about this consultant !

We are taking about e-commerce companies here !

The CEO of Microsoft is also an Indian NOW !!!!!!!!

Even a CEO of Microsoft has to follow the instructions what he gets from the owner. And this CEO did not make Microsoft to the company which is it now. There are even better examples about famous people from India available:

12:01am Rudolf Faix:

As the CEO from Microsoft has an Indian source or not does not make anything. Ghandi has been from India too

I have taken Ghandi only as an better example. His reaction shows only what he likes in reality from me:

12:02am Dalbaq Singh:

SO, what do you mean to say !

12:02am Rudolf Faix:

That does not make anybody better or worse

12:03am Dalbaq Singh:

I did not make anybody worse rather you said that indian softwares are bad !

And what do you know about ghandi ????

12:04am Rudolf Faix

It does not make India better or worse if one has a good job. There are a lot of good people available on the world

12:04 Dalbaq Singh

I asked for your suggestion and you went on a wrong line rather !

12:05am Rudolf Faix:

Buddha has its source in India too

It seems that this answer has satisfied him and he is changing the topic back to the beginning:

12:05am Dalbaq Singh:

I just asked how can someone identify if there is something fishy in these offeres !

He still does not believe it that the most of the scammers are getting identified by their own scam offers. I repeated it for him again:

12:05am Rudolf Faix:

And I have given you an answer

Did you not read it until now?

12:06am Dalbaq Singh:

Because i did not find any point which shows that there is something wrong !

As the "And gives valid legal papers against them" and the fee for the work are not already enough proof for the scam, he tries even to change the countries and the conditions how he likes. He likes to have from me a statement, which I cannot give to him as he is not declaring all the facts before. It seems to be that he tries to learn how to scam better. For the purpose to teach scammers I'm not available.

12:07am Rudolf Faix

I had written about how to identify scammer: I'm reading the offer from the scammer and compare it with the law in the country of the client. The most scams are getting identified by these facts

If you take a look at the scam campaigns that are listed on my site then you'll see that all these campaigns have a client in the English speaking countries. You have started about an Indian company which operates in India, So you need to know if they are operating against the law in India, I even cannot read and understand the Indian law.

Update Jan. 18, 2017:
Link from Dalbaq Singh (https://www.facebook.com/profile.php?id=100010758575096) removed as it returns error 404 - not found.

 

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Scammer Exposed

An unbelievable offer from SYNTEL Pvt. Ltd. Australia - or to rent is more expensive than to buy
by Rudolf Faix Thursday, November 19, 2015 11:21 AM

Amanjit SahotaSYNTEL Pvt. Ltd.An Australian company, with the name Syntel Pvt. Ltd. got registered on June 17, 2013. The "Founding Partner and Director at Syntel Pty Ltd" Amanjit Sahota writes by himself in his LinkedIn profile that he is since August 2014 Director of his own company, makes the company already very suspect. For me it shows that the company did not earn enough in the time from June 2013 until July 2014 for paying his salary and/or he got fired on his other job.

If I read additional in the year 2015 at http://syntel.com.au/why-syntel (2016-02-25: Link removed - Domain not exists): "We have spent the last 6 years perfecting VOIP (Voice Over IP) phone systems which means you can take advantage of the internet to make cheaper, often free calls." than I know that they are notorious liars or they are not able to calculate by using their brain and have not enough money for a pocket calculator. Both is in business worse.

If such a person even does not understand the difference between a LinkedIn company page and a LinkedIn personal profile, then it shows that the person seems have a real problem understanding any rules in business. If I read additional in his profile that his language is Punjabi then I think already about a post forwarding service and not about a local company in Australia.

Anyway the business amateur Amajit Sohota has sent me from his "personal company" profile at LinkedIn the following offer:

G`day Rudolf,

How are ya?

Many thanks for accepting my invite.

The reason I am getting in touch is that we have large presence in Manila and we are growing fast. We have a couple of ex-pats, from Australia, who are recommending our Hosted VPBX Services to customers in Manila. This is going great and I was wondering if this would be something we could partner up with?

The Dealer Agreement is a pretty straight forward arrangement whereby you locate possible opportunities, scope them out and then recommend us to them. We then take care of the rest. If they sign up we are happy to pay the following, which to date is the largest number of seats we have had come on board through a referral in one go:

5,000 Seat Opportunity.
5000 x $10 = $50,000 Up Front Fee

This particular customer went for the $49.95 All inclusive plan.
Therefore the trail is as follows: 5000 x $49.95 = $249,750.00 10% Trail = $24,975.00 Per Month for the 36 Months of the contract.

Most customers opt for either the $15 plan or the $49.95, depending on their needs. There are plans in between, they do not get much take up. We can be bespoke, if the opportunity requires, just let us know and we can amend accordingly. We pride ourselves on being proactive and dynamic.

As you can see the figures are inviting, for the right opportunity. This is, to date, the largest opportunity we have had in Manila.

Please do get back to me on: amanjit@syntel.com.au if this of interest.

My Director of Support will be in Manila in early December and would be happy to meet up, to discuss further. I will be up in early February, so happy to meet then, if that suits.

Enjoy your day and I look forward to hearing from you soon.

Thanks!

Ammo
0427 550 566
1300 739 885
amanjit@syntel.com.au

I really cannot believe that one owner of a 5,000 seat call center can be so stupid to sign-up with such a suspicious company. Does such a call center owner not think about the risk what he has with only one business partner? Such a center needs to get divided into a few sections to reduce the risk of a fail. A serious consultant will warn such people and reject the job if the call center owner does not understand the risk. One example of the risk: If the Internet connection from the place of the center drops for an hour the damage would be 5,000 working hours of his agents! The same can happen with the power connection of the center - only the Internet connection drops normally more often than the power connection.

As the email address provided in the offer is from an Australian domain I think that the prices are in Australian Dollars. Based on the exchange rate from today the up-front fee of AU$ 50,000 has the value of US$ 35,499.51 and the offer the monthly payment from AU$ 24,975 has the value of US$ 17,732.

Nowhere is written what is all included in the "all inclusive" offer. It seems to be only important for Amanjit Sahota to make money instead of explaining his offer. I would kick out such a salesman from my company. VoIP minutes cannot be included because they are different from country to country, from provider to provider and if fixed or mobile phones are get called. The local computers from the centers and the Internet connection of the center cannot be included too because the price is depending on the region of the world. In this case in the "all inclusive" offer can be only be included can the basic hosting and the rental of a phone system. For this is the offered price nothing else than profiteering.

To my reply "Maybe you need to rethink your offer and compare your prices with others on the international market", I got the answer:

G`day Rudolf,

How are ya?

Thanks for the message. We have Call Centres which are primarily for Overseas Clients, so our rates are good for them. Happy to discuss what would work with you.

Thanks!

Ammo

It seems to be his sales strategy. I don't think that he would be really successful with this strategy.

Let us make a simple calculation example: I would take for security reasons at 4 SQL server, which are storing the data, the configuration of the phone systems and the call detail records. The price for one sql server hardware is around US$ 1,000. In sum we spend US$ 4,000 for our datastorage system. Additonal I would use for 500 seats one phone system based on Linux and Asterisk (Asterisk itself, GoAutoDial or a similar product). The price for one of these phone systems is around US$ 500. As I need 10 from them I spend in sum US$ 5,000. As Linux, Asterisk, GoAutoDial is open source I don't need to pay something for the software and I have enough capacity for a failover in the case that one system dies. Each of the phone systems will get connected to different Internet providers. This will enhance the failover possibilities and reduces the risk of an Internet drop. As more different VoIP providers I'll use as higher would get my security in the case of an error. I even can make a least cost routing between the chosen VoIP providers.

If we take now the above calculation in sum then I have spent until now only US$ 9,000 for the hardware. If I like to use the MS SQL server instead of a Linux open source SQL server than I need to spend additional US$ 650 for the Windows Server Software and US$ 4000 for the MS SQL Server. As I'm using 4 SQL-Server I have to spend in this case US$ 18,600 for the software. Even if we are now counting everything together we spend in sum US$ 27,600. That is even less than the up-front fee from the offer from Syntel Pvt. Ltd. (US$ 35,499.51). I would even make personally the complete server setup for the center for less than the half of the remaining US$ 7,899.517, which this solution is cheaper then the up-front costs from Syntel Pvt. Ltd.

The savings of my suggestion are in this case the "very small" amount of US$ 24.975 each month for 36 months of the contract. That makes the "little" sum of US$ 899,100 during 3 years of operation.

Update November 23, 2015: Syntel sent a message that in the "all inclusive" Plan is VoIP included:

G`day Rudolf,

How are ya? Hope you had a great weekend.

The All Inclusive Plans included All Local/National Calls All 1300/1800 Numbers and All Mobile calls.

Hope that assist. Enjoy the rest of your day.

Thanks!

A call center is working 17 hours a day (call time between 8 am and 9 pm additional 4 time zones on the continent) and 6 days a week calling the U.S. If we take now the minutes generated from a single agent then we need to multiply 60 minutes per hour * 17 hours a day * 26 days per month to see the result of 26,520 minutes an agent is generating during one month. If we divide now the difference between the standard plan and the all inclusive plan (AU$ 34.95 = US$ 25.26) then we see that this sum got offered as flat rate from some VoIP providers for private users. These VoIP providers, which have offered such a flat rate, are getting found now at the VoIP cemetery. The reason is very simple found. We need only divide the US$ 25.26 by the generated minutes from one agent during one month - 26,520. The result is rounded US$ 0.00095249. This minute price is far under the value which are the telecom companies billing under each other for the minutes. Each minute will generate a loss in this case. Not one company will pay you for using their lines.

The all inclusive offer is even worse and the loss for the phone companies higher for the case that this offer is restricted to the Australian phone numbers. The Australian free phone numbers 1300/1800 are not getting called from call centers because call centers need to sell something and not speak with customer services. The interconnect exchange rate is for Australia even at least 10 times higher than from U.S. phone companies. The agent is only 1 hour less generating per day because Australia has only 3 time zones on the continent.

 

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Scammer Exposed

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AboutMe

I'm since more then 35 years in the computer business (programming and technical support) and using the Internet since it has started. Since 2002 I'm programming solutions for Asterisk and since 2004 I'm in the call center industry.

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