Offshore Outsourcing & Scammer
Blog about offshore outsourcing and scammer in the outsourcing industry
U.S. FTC - The Federal Trade Commission - Illegal Robocalls
by Rudolf Faix Monday, August 31, 2015 7:44 AM

It is difficult for offshore call centers to provide their services by using a legal way. On one side they need to work lucrative on the other side they need to keep themselves on the law and government regulations of the destination country of their calls, what makes their work very difficult.

If you are watching the following video or read the transcript from the FTC attorney Kati Daffan, then you’ll get it that you are not allowed to greet the called one with a recording and if the center likes to sell something – what is in the most cases the reason for the call from an offshore call center – then the client of the center needs to have a written permission of their victims, which should get called.

The first problem with the greeting done by a life person can get easily handled by adjusting the dial system that every time is at least one free agent is available who can take the call immediately and greet the called one.

If the client provides calling data the second problem can get solved too. In respect to the data protection law is the client not allowed to provide more detailed information as can get found in a public phone directory. In any case should keep the center a copy of the data transmission or the email with the access to the data for having a proof. The center shall keep the proofs at least 10 years in evidence.

We can find the following explanations from the FTC attorney Kati Daffan about Robocalls at the homepage of the Federal Trade Commission (FTC):

Few things can be more annoying than answering the phone while you're in the middle of something — and then being greeted by a recording.

If you receive a robocall trying to sell you something (and you haven’t given the caller your written permission), it’s an illegal call. You should hang up. Then, file a complaint with the FTC and the National Do Not Call Registry.

Transcript from the video above:

If you have a telephone, robocalls may be ruining your day. I'm Kati Daffan, an attorney at the Federal Trade Commission. If you answer the phone and hear a recorded message instead of a live person, it's a robocall. If the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal period.

So when you get an illegal robocall, here's what to do. Hang up the phone. Don't press one to speak to a live operator. And don't press any other number to get off the list. If you respond by pressing any number, it will probably just lead to more robocalls.

You might consider contacting your phone provider and asking them to block the number and whether they charge for that service. Remember that telemarketers change caller ID information easily and often. So it might not be worth paying a fee to block a number that will change.

Finally, contact the FTC to report your experience. You can do that online at ftc.gov or by calling 1-877-FTC-HELP. To learn more about illegal robocalls and what the FTC is doing to stop them, visit ftc.gov/robocalls. That's ftc.gov/robocalls.

Source: The Federal Trade Commission

Another video from the FTC attorney Kati Daffan give some more information:

Transcript of the video above:

If you have a telephone, it probably seems like illegal robo calls are out of control. I'm Kati Daffan, an attorney at the Federal Trade Commission. If you pick up the phone, and hear a recorded message instead of a live person, that's a robocall.

Consumers are getting more and more robo calls, and they are not happy about it. As the number of calls has multiplied, the number of complaints has, too. The reason for the spike in robo calls has to do with technology. Companies are using auto dialers, that can send out thousands of phone calls every minute, for an incredibly low cost.

What's important is that the companies that use this technology don't bother to screen for the numbers on the National Do Not Call Registry. If a company doesn't care about obeying the law, you can be sure they're trying to scam you. You've probably gotten robo calls about candidates running for office, or charities asking for donations. These robo calls are allowed. But any robo call that's trying to sell you something probably is illegal, unless you've given your written permission to get calls from that company.

The FTC has stopped billions, yes billions, of robo calls in the last two years. Tracing these calls is a tough job, and there are a few reasons for that. One, is that many different companies use the same, or very similar, recorded messages. Another, is that they fake the caller ID information that you see on your phone. That's called caller ID spoofing, and new technology makes it very easy to do. And the third, is that the robo callers often place the calls through internet technology, that hides their location.

At the FTC, we're continuing our aggressive enforcement efforts. And we're also looking for innovative, technological solutions to the robo call problem. For more information, please visit ftc.gov/robocalls. That's ftc.gov/robocalls.

Source: The Federal Trade Commission

Don’t forget that the fines in the U.S. are very high. Everybody who needs to defend himself in front of the law court will think first about himself and will very fast forget his given promises only for the reason that the fine will be a little bit less drastically. Your client will be coming first into the focus of the investigators, because you are selling his products. So your client or broker will in the best case provide the contact details of his partner in crime to the state attorney for getting a better deal for his own judgement. He will even try to make you alone guilty for his own fails. You need to have in this case proofs for your own protection and defense.

 

Scammer: Deepak Parmar is misusing the company documents from INFOCL Technologies Pvt Ltd.
by Rudolf Faix Monday, August 24, 2015 6:02 AM

The criminal Deepak Parmar is misusing the copies of the company documents INFOCL Technologies Pvt. Ltd. A verification email with the company owner shows the scam.

Such a behavior destroys the reputation of the real company and needs to get prosecuted in front of the law court. I hope that this scammer ends up in jail and the key to the jail gets thrown away. Responsible for this are the authorities from India. As nobody has done something against this scam the whole country will get implausible. I can understand all these people which are already rejecting making business with Indian companies. If the few real business owners will not defend their own reputation in their own country by starting their own war against the scammer then they will lose a lot or all of their international opportunities!

The email of the scammer Deepak Parmar:

From: Infocol Technologies [mailto:infocoltechnologies@gmail.com]
Sent: Saturday, August 22, 2015 3:19 PM
To: l.b.christiansen@deepbluem.com
Subject: RE:Require CCL VVT Campaign for my company

Hello,

Thank you for your quick reply. We are attaching all documents in word image format. We would like to inform you that we are ready to carry out this process and we have thoroughly gone all of your requirement, infra requirement and technical details as well. We are well equipped with set up and other necessary requirements to start this campaign.

Expecting for your further coordination and swift reply.

With thanks and regards,

Deepak Parmar

(Partner)

Infocl technologies PVT LTD(Mumbai)
Mobile: +91 8260647892
E-Mail: infocoltechnologies@gmail.com

Skype : deepak_parmar2

Our Presence Mumbai & Pune |

______________________________________________________________________________________________________________

DISCLAIMER: This communication may contain privileged or other confidential information. If you are not the intended recipient, or believe that you may have received this communication in error, please reply to the sender indicating that fact and delete the copy you received. In addition, if you are not the intended recipient, you should not print, copy, retransmit, disseminate, or otherwise use the information contained in this communication. Thank you.

DETAILS OF DOCUMENTS.DOCX (742.54 kb)

I have extracted the the graphics from the attached Word document and enhanced (sharpened) them for making them better readable. The transmitted documents are as following:

INFOCL TECHNOLOGIES - company pan card

INFOCL TECHNOLOGIES - dot license

INFOCL TECHNOLOGIES - registration

INFOCL TECHNOLOGIES - residential proof and pan card

INFOCL TECHNOLOGIES - tan number

As the name in the email (Infocol Technologies [mailto:infocoltechnologies@gmail.com]) is different to INFOCL Technologies a lookup at the Indian company register brought the following results:

Screenshot: INFOCL TECHNOLOGIES - Ministry of Corporate Affairs registration

Screenshot: INFOCL TECHNOLOGIES - Ministry of Corporate Affairs registration - Signature Details

Here we don't find a partner with the name Deepak Parmar. So we have to ask the registered company owner if the partner is not registered or under registration before someone make business with this company. The response from the company owner is the following one:

From: hemant chavaan [mailto:hemantchavaan@hotmail.com]
Sent: Sunday, August 23, 2015 3:50 AM
To: l.b.christiansen@deepbluem.com; 'Infocol Technologies' <infocoltechnologies@gmail.com>
Subject: RE: Require CCL VVT Campaign for my company

 

Hi lars,

Good morning.

This is Hemant chavaan here, I am director & chairman of Infocl technology pvt ltd.

On my behalf I dont know who is using my company name. I have a doubt that suck fake identity might create problem to your organisation & mine also.

Pl take care while dealing with any such communication in future.

Regards
Hemant chavaan

Sent from my Windows Phone

Here we got the scam confirmed - a person with the name Deepak Parmar is at the company INFOCL Technologies Pvt Ltd. completely unknown. How he can be a partner in this case?

 

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Scammer Exposed

Scammer: Aditi Rao - aditirisensolution@gmail.com likes to get rich by copying campaigns
by Rudolf Faix Tuesday, August 11, 2015 4:15 PM

Fake profile picture of Aditi RaoThe scammer Aditi Rao likes to get rich by doing nothing. He is offering the campaigns from Deep Blue Marketing, which are for centers free available against huge upfront fees. The original campaing gets found at "US B2C ENERGY CAMPAIGN for NY with free leads and hot transfer to automated TPV - RP&G Energy". The same offer from Aditi Rao gets found at https://www.facebook.com/photo.php?fbid=162257800772231&set=gm.985011404874303&type=1. Even the profile picture from Aditi Rao is a fake. The picture gets found from Google at a lot of Arabic sites. Scammer don't like to provide a man-hunt picture by themselves.

The email from Aditi Rao:

From: Aditi Rao <aditirisensolution@gmail.com>
Date: Tue, Aug 11, 2015 at 10:49 AM
Subject: Re: Regarding Campaign Details
To: Heera Ganeshan <heeraganeshan02@gmail.com>

Hi,

Good morning,

 

                          As per your interest on project, regarding B2B energy campaign i am forwarding you the process details.

 

Kindly find the attachments below.

 

This project charges are 3 lacs for 10 seats.

 

Thanks and regards,

Aditi Rao (BDE),

E-mail id:- aditirisensolution@gmail.com

Skype id:- aditi.rao21

US B2B Energy Campaign.docx (12.42 kb)

 

 

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Scammer Exposed

Richa Software Solutions - Payment Proof?
by Rudolf Faix Saturday, August 8, 2015 5:44 AM

Richa Software SolutionsRicha Software Solutions tries to impress by sending out payment proves. The problem is only that the attached copies of checks are not a proof and even the amount shows that it is never a payment for a call center.

A copy of a check never guarantees that the recipient got the check and that the bank accepted the check.

More interesting is the amount of the issued checks at the first page: INR 25,000 (~US$ 392) and INR 4,500 (~US$ 70.55). The check numbers are not corresponding with the issued date. The highest issued check included in the Word document is about INR 40,000 (~US$ 627) and the lowest one about INR 1,955 (US$ 30.73). I would be shy to offer someone a payment for a bill by issuing a check with a value under US$ 500.

In any case are the checks not a payment for call centers, because the amount is even for a weekly payment too less. I don't know what Richa Software Solution like to prove with these checks. For me are the amounts more looking that they have been out for lunch or dinner and have paid with checks. Here the collection from the checks of the attached Word file. Only one check is not included because it is from another bank:

Sum   298,993.00 4,699.62
Average   9,060.39 142.41
Check # Date Rupies US$
734333 2013-12-23 7,000.00 110.03
734358 2014-02-06 14,400.00 226.34
734363 2014-02-12 7,000.00 110.03
734367 2014-02-24 7,000.00 110.03
734369 2014-02-24 4,800.00 75.45
747724 2014-03-07 7,000.00 110.03
747727 2014-03-21 7,000.00 110.03
747767 2014-06-26 3,000.00 47.15
747781 2014-07-30 7,000.00 110.03
747788 2014-08-25 14,000.00 220.05
747790 2014-08-27 8,000.00 125.75
747798 2014-09-29 19,200.00 301.79
747805 2014-10-14 9,600.00 150.89
747806 2014-10-21 11,330.00 178.09
747818 2014-11-25 4,000.00 62.87
779923 2014-11-26 11,691.00 183.76
779925 2014-11-26 1,955.00 30.73
779929 2014-12-05 3,000.00 47.15
779930 2014-12-06 9,600.00 150.89
779931 2014-12-06 4,000.00 62.87
779932 2014-12-06 5,000.00 78.59
779944 2014-12-27 6,317.00 99.29
779952 2015-01-21 16,000.00 251.49
779954 2015-01-30 16,000.00 251.49
779955 2015-01-30 9,600.00 150.89
779956 2015-01-30 5,000.00 78.59
779971 2015-03-14 6,000.00 94.31
779975 2015-04-07 5,000.00 78.59
779977 2015-04-09 20,000.00 314.36
779978 2015-05-23 10,000.00 157.18
779993 2015-05-23 10,000.00 157.18
779996 2015-06-05 4,500.00 70.73
780000 2015-06-22 25,000.00 392.95

If this should be used as a payment proof, than is it a very poor proof. During 18 months only US$ 4,699.62 paid? Checks issued with an average value of US$ 142.41? That can be only payments for restaurant bills but never for call center service. Even for a daily payment are the values to low! I think more that Richa Software Solution tried to fake some payment proofs but as they don't know any call center work they even don't know the hight the payments for call centers are. With this they have only proven that they don't know from what they are speaking or writing.

A screen shot of the first page from the attachment of the email: Screenshot checks

The email from Richa Software Solutions with the payment proof: 

From: Priti Das <bpo1@richasoftwaresolutions.com>
Date: Wed, Aug 5, 2015 at 11:29 AM
Subject: PAYMENT PROOF OF RICHA SOFTWARE SOLUTIONS
To: name removed on request


Dear Sir,

 

Greeting for the day!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

Thanks for your earlier mail.

 

As per your recent mail you have been forwarded the Payment proof of our recent clients. Kindly just see the attachment & do the needful.

Note:-Our all Invoice payments has been done through NEFT TRANSFER to the concern company accounts from our A/c department.Those clients are having any current account issues or does not have company account,we are making the payments to their corresponding personal account.So we are attached those payment proofs for your references.

Further any assistance free to contact us..

Thanks & Regards
Priti Das.
(Richa Software Solutions)
www.richasoftwaresolutions.com

 

skype:-bpo1.richa
India Tel-(+91) 9040014055
[M-S- 10.00 am to 6.00 pm IST]

Pyment Proof.docx (5.61 mb)

In any case is a list with checks not a prove. Here are missing the proves that the receipient has received the check, the check got accepted from the bank and did not get revoked. Even the sum on the checks is more a bad joke than a proof for a call center payment. With these proves Richa Software Solutions only proves that they have no idea from any business.

Ambuj Sahoo and Priti Das are thinking all others are more stupid than themselves. For this they are trying to impress others with self issued checks. The problem is only that both have been to stupid to use correct values at the checks to make them believable!

 

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Scammer Exposed

Fake emails which seems to be from Rudolf Faix - rudolffaix@gmail.com - rudolf.faix@wwpa.com
by Rudolf Faix Tuesday, July 21, 2015 11:16 AM

It seems that a scammer is sending out fake emails using my name and my gmail address. Please report such emails to your provider that they can take legal action against the sender.

The same is valid for my other email addresses. Your mail server should check the SPI (Sender Permit From) DNS entries for avoiding such spam and fake emails.

It seems that the emails are getting sent out by a member of Richa Software Solutions. At least Sumanta Kumar Pradhan Facebook profile found at https://www.facebook.com/kumar.singhdev2015. He likes to use such fakes against me in revenge for the articles Scammer: Richa Software Solutions - richasoftwaresolutions.com - Ambuj Sahoo - Priti Das and A Scammer tries to bark: Ambuj Sahoo - Richa Software Solutions - richasoftwaresolutions.com.

 

One of the emails, which he has published on Facebook is looking like this:

Screenshot of the fake email

Screenshot of the fake email

 

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Scammer Exposed

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AboutMe

I'm since more then 35 years in the computer business (programming and technical support) and using the Internet since it has started. Since 2002 I'm programming solutions for Asterisk and since 2004 I'm in the call center industry.

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