Offshore Outsourcing & Scammer
Blog about offshore outsourcing and scammer in the outsourcing industry
Presumptive scammer Josoft Technologies Pvt. Ltd - josoftech.com
by Rudolf Faix Thursday, April 23, 2015 10:48 AM

Josoft Technologies Pvt. LtdJosoft Technologies Pvt. Ltd is bragging with an ISO 9001:2008 certification and proving in their offers that they are breaking the ISO 9001 rules and acting like each other scammer too.

An ISO certification says nothing about the quality of their products and services. An ISO certification is only documenting that a company is documenting their internal process flow that each case can get easily traced.

What is not ISO conform from their site:

  • Try to sell using spam emails
    I have gotten yesterday and E-Mail with the campaign offers from Josoft Technologies Pvt. Ltd.
    I have never subscribed to receive emails from them. For this the E-Mail is nothing else then SPAM.

  • If a customer has to pay before he gets a demonstration
    Josoft Technologies Pvt. Ltd. has very well documented in their offer found at the attached pdf document jpeg to doc pdf.pdf that the call center has to pay the business fee “2. The legal agreement process begins immediately after your fee amount has been deposited, and the agreement is couriered out to you for your signature.” before the center knows what it get “3. The demonstration and training package are sent to you within 24 hours after your fee amount has been deposited.
    This is braking all international business rules, because a demonstration has to be FREE OF CHARGE. They like to sell something and for this they cannot make money with a demonstration, Only very stupid people will accept such a rule.

  • A certificate of satisfaction has to be signed before you are starting the work
    In such a case a certificate of satisfaction about the training can only get signed if the work and the quality of the provided images does not differ to this which are provided during the training. A certificate of satisfaction for the project can only get issued after the contract got fulfilled from both parties.
    For the case that they are really ISO certified, the certification has even not the value of the paper on which it got printed!!!

 

Why are the offers from Josoft Technologies Pvt. Ltd. not more than only SCAM:

 

  • With their offered processes and the requested business fee they are certifying that they have no contract with their client and for this they are not able to give you any guarantees that you’ll get the project and that you’ll get paid.

  • Scammers want to make it harder for the police by using a graphics or a false profile pictures. They do not want to provide a manhunt image by themselves.

  • Scammer are using privacy protection services for hiding the data in their domain registration

  • Each work, where you have to pay to get it is nothing more than SCAM
    The way how they are breaking the ISO certification standards and international business rules shows that they are not trustful. Even if a broker likes to take money from both sites is an absolutely no go! In the case of a dispute he is working for this party, which is paying the higher sum. That disqualifies any business person from being trustful.

  • That you need to pay for the work before you even know how it confirms the SCAM too.

  • That you need to give a certificate of satisfaction before you know that the work does not differ from the training is the next SCAM.

  • Take a look at the article about Scamwarning: Book Typing, Proof Reading, All types of Form Filling, HTML Tagging. There you’ll find the description why you’ll not get paid according their accuracy protocol. They have described it in their offer jpeg to doc pdf.pdf by themselves. It is a common way to get a high accuracy by giving the same work to many people and check the results. The problem is only that this way is very expensive for the client and the client will not pay the sum for the work. The client is interested in saving money by going offshore.

  • At their blog they are promising “Our processes are designed to achieve 100% accuracy, and to deliver every project on time and within the budget parameters of the project.” You know now the way how they are reaching 100% accuracy and the way how they are keeping their budget. With OCR reading is only a accuracy of 98% possible.

  • In Europe and USA the documents are getting scanned and stored as binary documents in a database. Each scan is getting tags that it can easily found again. These tags have the same function like the tag cloud known from the blogs. The only difference is that the document itself gets linked to the customer, supplier, commercial case records which are involved to retrieve the original document. To this system you’ll not get an access because of the security reasons and law for data protection in the “rich” countries.

  • By taking a look at the project 5 PC Health Insurance project.pdf and 10 PC Health Insurance project.pdf is the same law situation. The companies in Europe and USA are even not allowed by law to provide you with such a kind data. The video of the Form Filling Offline Data Entry Typing Project shows that the image is written in an OCR character set. There are OCR readers for less than $1000 and software for less than $500 on the market available, which are able to convert such images into text with a accuracy of 98% and faster than you can type. Why client shall pay you for manual work in such a case?

  • Online Image Captcha.pdf
    Such captchas as they have provided by the screenshot are normally generated with a font set and converted into a graphic before saving them. It does not make any sense to type in the captcha, where the result is already known by generating them.

 

Additional we find at http://www.consumercomplaints.co/gto-bpo-fake-employees/ 2 complaints about their business:

September 27, 2014:
they say they have the project but in actual they don't have it. Ghanshyam, Santosh, Varun all these people are unfaithful,
they do not know what they need to do, don't know their job and irresponsible
March 6, 2015:
GTO BPO/JOSOFT is a fake company. they say that they have the project. after taking the money they don't provide. totally fake guys. I got cheated with 4 Lacs

Their address written on their website:
1-B Nanak Arcade 85-A Hind Nagar L.D.A Colony, Opposite Shivalik School, Lucknow-226012 U.P. (INDIA)
Phone: +91 90-26209005

My opinion: If you take all this facts and the complaints together, then the result will be that Josoft Technologies Pvt. Ltd. is nothing else then a scammer and the ISO certification is a fake.

Spam E-mail from josoftech.com:

Von: farzan haider <sales@josoftech.com>
an: rudolffaix@gmail.com
Datum: 22. April 2015 um 13:25
Betreff: !! BPO BUSINESS !! PROJECT DETAILS !! (Josoftech)
: Diese Nachricht ist vor allem aufgrund der an der Konversation beteiligten Personen wichtig.
Welcome to Josoft Technologies Pvt. Ltd. 

Dear Customer,

We thank you for choosing Josoft Technologies Pvt. Ltd.

We take pleasure in introducing ourselves as Josoft Technologies Pvt. Ltd. An ISO Certified Company had it beginnings in 2008 when Global Technology & Outsourcing was formed. The company has grown in size and capability, and in late 2013 the company name was changed to Josoft Technologies Pvt Ltd. We are offering Multiple Data Entry Projects in different sectors like, Banking, Telecom, Insurance, Government undertakings, and are also dealing in Inbound Call centers and Outbound Call centers, B2BB2CLead Generations & TelemarketingMedical & Business transactions. Term and conditions apply.

We request you to kindly find the enclosed attachments to get more insight about our start up projects in Pdf file format and click the links appended below to watch the videos for a better operational understanding with regards to these three projects. 

 

 1., Image to MS word Projects: – Offline data typing projects requiring a minimum of (1 PC). 

         (URL for JPEG to doc video)         https://www.youtube.com/watch?v=tzR7ObxAHCE

 

2., Online Data Entry: - Online data entry work in online portal requiring a minimum of (3 PCs).

        (URL for online Captcha Video)      https://www.youtube.com/watch?v=M6Q4aTAgAI0      


3., Health Insurance Projects: - Form-filing projects in provided software requiring a minimum of (5           PCs).   

      (URL for Health insurance Projects)       https://www.youtube.com/watch?v=oB588TkOnYw

 

It shall be our endeavor as always, to provide you a truly satisfying service.

And many more projects available you can visit: www.gtobpo.com  &  www.josoftech.com

Should you face any difficulty in understanding the requirements, please do not hesitate to contact our team, who are always eagerly looking forward to assist / guide you. If you have any suggestions on how we could improve our services further, please write to us at info@josoftech.com pr call our 24-hour IVR +91-9026209005   Customer contact center at  and we will be delighted to hear from you

Warm regards

Ankita singh
sales executive
(Josoft Technologies Pvt. Ltd.)

 

Skype ID :-josoft.technologies9 Phones:- +91-7897086666 Toll free:-  +91-9026209005  Off:  +91 0522 4069893    Email:  info@josoftech.com     Web: http://www.josoftech.com

Domain registration data of josoftech.com:

Domain Name: JOSOFTECH.COM
Registry Domain ID: 1767014904_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.publicdomainregistry.com
Registrar URL: www.publicdomainregistry.com
Updated Date: 2014-12-18T06:50:16Z
Creation Date: 2012-12-17T17:35:58Z
Registrar Registration Expiration Date: 2015-12-17T17:35:58Z
Registrar: PDR Ltd. d/b/a PublicDomainRegistry.com
Registrar IANA ID: 303
Registrar Abuse Contact Email: abuse-contact@publicdomainregistry.com
Registrar Abuse Contact Phone: +1-2013775952
Domain Status: clientTransferProhibited (http://icann.org/epp#clientTransferProhibited)
Registry Registrant ID:
Registrant Name: Domain Admin
Registrant Organization: Privacy Protection Service INC d/b/a PrivacyProtect.org
Registrant Street: C/O ID#10760, PO Box 16 Note - Visit PrivacyProtect.org to contact the domain owner/operator Note - Visit PrivacyProtect.org to contact the domain owner/operator
Registrant City: Nobby Beach
Registrant State/Province: Queensland
Registrant Postal Code: QLD 4218
Registrant Country: AU
Registrant Phone: +45.36946676
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: contact@privacyprotect.org
Registry Admin ID:
Admin Name: Domain Admin
Admin Organization: Privacy Protection Service INC d/b/a PrivacyProtect.org
Admin Street: C/O ID#10760, PO Box 16 Note - Visit PrivacyProtect.org to contact the domain owner/operator Note - Visit PrivacyProtect.org to contact the domain owner/operator
Admin City: Nobby Beach
Admin State/Province: Queensland
Admin Postal Code: QLD 4218
Admin Country: AU
Admin Phone: +45.36946676
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email: contact@privacyprotect.org
Registry Tech ID:
Tech Name: Domain Admin
Tech Organization: Privacy Protection Service INC d/b/a PrivacyProtect.org
Tech Street: C/O ID#10760, PO Box 16 Note - Visit PrivacyProtect.org to contact the domain owner/operator Note - Visit PrivacyProtect.org to contact the domain owner/operator
Tech City: Nobby Beach
Tech State/Province: Queensland
Tech Postal Code: QLD 4218
Tech Country: AU
Tech Phone: +45.36946676
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Tech Email: contact@privacyprotect.org
Name Server: 1013.globedns.com
Name Server: 1014.globedns.com
DNSSEC:Unsigned
URL of the ICANN WHOIS Data Problem Reporting System:
http://wdprs.internic.net/
>>>Last update of WHOIS database: 2015-04-23T03:01:30+0000Z<<<
For more information on Whois status codes, please visit https://icann.org/epp

 

10 PC Health Insurance Project.pdf (73.48 kb)

5 PC Health Insurance project.pdf (75.13 kb)

jpeg to doc pdf.pdf (117.39 kb)

Online image Captcha.pdf (1.10 mb)

Josoft Technologies blogspot in.pdf (1.90 mb)

Facebook Josoft Technologies.pdf (5.01 mb)

GTO BPO - fake employees _ Consumer Complaints.pdf (631.75 kb)

LinkedIn Josoft Technologies Pvt.pdf (1.66 mb)

 

Call centers read the given scripts and conditions very carefully
by Rudolf Faix Wednesday, March 18, 2015 4:50 AM

As more closely I take a look in the offshore outsourcing business as more I come to the conclusion that either the offshore call center themselves should get deceived or it should help to cheat others.

I got the following email with attachments forwarded. For easier reading I have opened the documents and pasted their content into the email. The script shows how the customer is getting betrayed.

It is a game to make the called one afraid that he does not get his medication in the future. That is already a big fault in selling. That has nothing to do with a serious sale. It looks like the client has no chance to sell his products in a serious way to someone. For this purpose he need to use such criminal methods.

If you are looking at the from me read marked parts of the email, then you see that you get only paid if the lead is interested in receiving Diabetic testing supplies. All other medications are not getting paid.

--------- Original Message ---------
Subject: diabetic LT
From: "Visionary Leads" <info@visionaryleads.com>
Date: 2/4/15 10:47 am
To: jorell@visionaryleads.com

OUTSOURCEDIABETIC SCRIPT.DOCX

Hi! Is (patient) available?

Hi (patient)! I'm calling from Health Source. I just want to let you know Mr./Mrs. (patient) that you may no longer be receiving your diabetic supplies in the mail and I just wanted to make sure that you will be getting your diabetes supplies on time.

Do you mind me asking the last time that you got your diabetic supplies in the mail?

Ok! I'm going to get you setup. I just have to verify some basic information.

-Verify the address:

Are you still located at _________?

Can I have you Date of Birth?

Also, can I have your primary health insurance?
(No Medicare Part B or Medicaid)
(Diabetics with Medicare accompanied with private insurance, Share private insurance with Pharma Rep)

Before I'm going to transfer you to the pharmacy specialist that's going to get you setup, I just want ask you if there are any issues with your health that I may be able to help with?

-(Site exaples-e.g. back pain, join pain, diabetic neuropathy etc.)

Because you are eligible to receive a new compounded pain cream at little to no cost to you. The pain cream is a much more effective option than normal medication.
Also, it will help get rid of any pain you may be having.

-Ask for the pain location (start with the most severely affected location)

Ok! Great. Just make sure you CLEARLY STATE that you are willing to switch suppliers to the pharmacy affiliate, so you can receive your mention supplies on time and on a regular basis. Just one second while I get the diabetic specialist on the line. She is going to verify your doctor and make sure you have the proper billing information for your insurance and then we will get that sent out for you immediately.

Please stay on the line okay?
----transfer call----
(WHEN TRANSFERRING A CALL ALWAYS PROVIDE THE DIABETIC’S PRIVATE INSURANCE TO PHARMA SPECIALIST)


DIABETIC LIVE TRANSFER GUIDELINES.DOCX
LIVE XFER DIRECTIONS:

It is important inform the patient they may need to switch suppliers. A Diabetic specialist will explain the detailed options after verifying Contact Info/ Insurance info / Dr. Info.
Specialists will accept introduction with either short or long form info.

  TO TRANSFER A CALL TO THE DIABETIC SPECIALIST: AGENT INTERFACE:
TRANSFER>Presets>MedCare Pharmacy>DIAL WITH CUSTOMER>LEAVE 3 WAY CALL

INTRODUCE THE PATIENT TO THE SPECIALIST AND LET THE AGENT KNOW WHICH PRODUCT THE PATIENT IS INTERESTED IN (EX: DIABETIC TESTING SUPPLIES, PAIN GEL, ETC).

IF YOU HAVE ASKED THE PATIENT FOR INSURANCE/DR INFO, THEN TELL THE SPECIALIST THE INFO YOU WERE ABLE TO VERIFY WITH THE PATIENT.
PLEASE SPEAK CLEARLY AND LEAVE THE CONFERENCE QUIETLY.
ONCE YOU HAVE COMPLETED THE INTRODUCTION QUIETLY LEAVE THE CALL.
ANY NOISE DURING THE RECORDED ENROLLMENT PROCESS WILL VOID THE LEAD.


------------------------------------------------------------------------

HEALTH SOURCE

- Health Source represents Pharmacy affiliates. Our purpose is to supply quality Pharmacy services and products to the comfort and privacy of our patients homes at little or no cost to the patient.

- We are looking for patients who need diabetic testing supplies.

-We offer all meters/strips, medical supplies, Braces, and Compound Rx Medications shipped to the patients home on a regular basis at no cost to them.

------------------------------------------------------------------------

Agent Notes:

- Remember only transfer when the patient is interested in receiving Diabetic testing supplies by mail. This service is provided by our affiliate pharmacy.

- When a patient asks a question that you do not know, simply transfer the call and inform the patient "a diabetic specialist will better answer your question, If you would like I can transfer you now……(xfer to Pharmacy)".

- Engage patients in conversation that will stimulate a positive rapport without wasting time. Be efficient with your time and know when to hangup. Many patients will speak on and on with no intention of enrolling in our service……. Reports, Graphs, and Call-Data Metrics reflect a positive correlation between top producing agents to agents with the longest call time averages.
On average, the best agents spend more time on on each call because they stay close to the script, establish a rapport, all while speaking clearly and slowly.
      Ex: Confirm a street
address/dob/PolicyInfo/doctor/etc, Ask about the weather, mention a personal experience, discuss your health concerns, etc.. NEVER let a patient control a conversation. Stick to the point and get back to your script as quickly as possible.

- Remember only transfer if the patient is interested in receiving Diabetic testing supplies by mail. This service is provided by our affiliate pharmacy located in sunny south Florida,

Sent from my iPhone

John Krawczyk
Visionary Leads
CMO
215-949-3636
www.visionaryleads.com
www.seomanagementconsultants.com
www.classesanddegree.com (2016-02-25 Link removed - Domain already not exists)
www.diabeticdesk.com

I’ll suggest in this case making for your own security a recording of the transferred call. This is technical possible if your VoIP system is staying in the media path after the transfer. It uses a little bit more traffic but you have afterwards something what you can present to any fraud investing official.


The client is only paying per lead and it seems to be very hard to sell his products. Why else should he write already the fraud into the script?

 

If we take a look at the listed domains in the signature than we find out that:

  • seomanagementconsultants.com is registered at May 15, 2012, where the registrant, admin and tech contact is John Krawczyk
  • visionaryleads.com is registered at June 3, 2013, where the registrant, admin and tech contact is John Krawczyk
  • classesanddegree.com (2016-02-25 Link removed - Domain already not exists) is a new domain, registered at September 30, 2014. This site is already registered to an address in India and has a corresponding bad reputation.
  • diabeticdesk.com is also a new domain, registered at November 23, 2014. This site is registered to an India address and has a very high risk.
  • classesanddegree.com (2016-02-25 Link removed - Domain already not exists) and diabeticdesk.com are hosted at a server, which have one more high risk site on it: ropemediahouse.com
  • Interesting is in any case that ropemediahous.com and classesanddegree.com (2016-02-25 Link removed - Domain already not exists) have the same owner, who does even not know what is a street and a house number:
    classesanddegree.com: Rope Media Pvt Ltd, Gurgaon, 122001 Haryana, India, +91.9818555403
    ropemediahouse.com: Rope Media Private Limited, Vasant Kunj, 110070 New Delhi, +91.01244306053

If we take a look at the website www.diabeticdesk.com then we know why only leads for diabetic measurement products are getting paid. There is no other product offered then diabetic measurements. Drugs are not offered. For this the necessary drugs will not get shipped. It would be better to get a campaign from or for a drugstore. In such a case the call center will not cheat some people.

 

The name John Krawczyk sounds and seems to be a Polish name. In combination with the facts above I remember an old Austrian proverb: “Come and visit Poland - Your car is already there.”

It seems for me that there is an organized fraud happening. It can be possible too, that John Krawczyk is getting used from the scammer from India.

 

Registration information of the used Domains:

Domain Name: SEOMANAGEMENTCONSULTANTS.COM
Registry Domain ID: 1720656451_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: [link removed] Date: 2014-05-16T10:52:36Z
Creation Date: 2012-05-15T22:00:03Z
Registrar Registration Expiration Date: 2015-05-15T22:00:03Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Phone: +1.480-624-2505
Domain Status: clientTransferProhibited [link removed] Status: clientUpdateProhibited [link removed] Status: clientRenewProhibited [link removed] Status: clientDeleteProhibited [link removed] Registrant ID:
Registrant Name: John Krawczyk
Registrant Organization: FIRST CHOICE DEBT RELIEF
Registrant Street: 5 Neshaminy Interplex
Registrant Street: suite 300
Registrant City: Trevose
Registrant State/Province: Pennsylvania
Registrant Postal Code: 19053
Registrant Country: United States
Registrant Phone: (215) 609-0122
Registrant Phone Ext:
Registrant Fax: (215) 543-5736
Registrant Fax Ext:
Registry Admin ID:
Admin Name: John Krawczyk
Admin Organization: FIRST CHOICE DEBT RELIEF
Admin Street: 5 Neshaminy Interplex
Admin Street: suite 300
Admin City: Trevose
Admin State/Province: Pennsylvania
Admin Postal Code: 19053
Admin Country: United States
Admin Phone: (215) 609-0122
Admin Phone Ext:
Admin Fax: (215) 543-5736
Admin Fax Ext:
Registry Tech ID:
Tech Name: John Krawczyk
Tech Organization: FIRST CHOICE DEBT RELIEF
Tech Street: 5 Neshaminy Interplex
Tech Street: suite 300
Tech City: Trevose
Tech State/Province: Pennsylvania
Tech Postal Code: 19053
Tech Country: United States
Tech Phone: (215) 609-0122
Tech Phone Ext:
Tech Fax: (215) 543-5736
Tech Fax Ext:
Name Server: NS05.DOMAINCONTROL.COM
Name Server: NS06.DOMAINCONTROL.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: [link removed] update of WHOIS database: 2015-01-05T21:00:00Z
Domain Name: VISIONARYLEADS.COM
Registry Domain ID: 1805955020_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: [link removed] Date: 2014-06-04 07:52:36
Creation Date: 2013-06-03 15:17:46
Registrar Registration Expiration Date: 2015-06-03 15:17:46
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Phone: +1.480-624-2505
Domain Status: clientTransferProhibited
Domain Status: clientUpdateProhibited
Domain Status: clientRenewProhibited
Domain Status: clientDeleteProhibited
Registry Registrant ID:
Registrant Name: John Krawczyk
Registrant Organization: SEO
Registrant Street: 5 Neshaminy Interplex
Registrant Street: suite 300
Registrant City: Trevose
Registrant State/Province: Pennsylvania
Registrant Postal Code: 19053
Registrant Country: United States
Registrant Phone: 2156090122
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registry Admin ID:
Admin Name: John Krawczyk
Admin Organization: SEO
Admin Street: 5 Neshaminy Interplex
Admin Street: suite 300
Admin City: Trevose
Admin State/Province: Pennsylvania
Admin Postal Code: 19053
Admin Country: United States
Admin Phone: 2156090122
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Registry Tech ID:
Tech Name: John Krawczyk
Tech Organization: SEO
Tech Street: 5 Neshaminy Interplex
Tech Street: suite 300
Tech City: Trevose
Tech State/Province: Pennsylvania
Tech Postal Code: 19053
Tech Country: United States
Tech Phone: 2156090122
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Name Server: NS71.DOMAINCONTROL.COM
Name Server: NS72.DOMAINCONTROL.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: [link removed] update of WHOIS database: 2014-07-31T19:00:00Z
Domain Name: CLASSESANDDEGREE.COM
Registry Domain ID: 1878271185_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: [link removed] Date: 2014-09-30T09:27:16Z
Creation Date: 2014-09-30T09:27:16Z
Registrar Registration Expiration Date: 2015-09-30T09:27:16Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Phone: +1.480-624-2505
Domain Status: clientTransferProhibited [link removed] Status: clientUpdateProhibited [link removed] Status: clientRenewProhibited [link removed] Status: clientDeleteProhibited [link removed] Registrant ID:
Registrant Name: Rope Media
Registrant Organization: Rope Media Pvt Ltd
Registrant Street: Gurgaon
Registrant City: Gurgaon
Registrant State/Province: Haryana
Registrant Postal Code: 122001
Registrant Country: India
Registrant Phone: +91.9818555403
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registry Admin ID:
Admin Name: Rope Media
Admin Organization: Rope Media Pvt Ltd
Admin Street: Gurgaon
Admin City: Gurgaon
Admin State/Province: Haryana
Admin Postal Code: 122001
Admin Country: India
Admin Phone: +91.9818555403
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Registry Tech ID:
Tech Name: Rope Media
Tech Organization: Rope Media Pvt Ltd
Tech Street: Gurgaon
Tech City: Gurgaon
Tech State/Province: Haryana
Tech Postal Code: 122001
Tech Country: India
Tech Phone: +91.9818555403
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Name Server: NS1.ROPEMEDIAHOUSE.COM
Name Server: NS2.ROPEMEDIAHOUSE.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: [link removed] update of WHOIS database: 2015-01-21T16:00:00Z
Domain Name: DIABETICDESK.COM
Registry Domain ID: 1886767790_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: [link removed] Date: 2014-11-23T15:42:00Z
Creation Date: 2014-11-23T15:42:00Z
Registrar Registration Expiration Date: 2015-11-23T15:42:00Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Phone: +1.480-624-2505
Domain Status: clientTransferProhibited [link removed] Status: clientUpdateProhibited [link removed] Status: clientRenewProhibited [link removed] Status: clientDeleteProhibited [link removed] Registrant ID:
Registrant Name: Magna Outsourcing
Registrant Organization: Magna Outsourcing
Registrant Street: CP-31 1st Floor Sonka Galaxy Tower Gomti Nagar
Registrant City: Lucknow
Registrant State/Province: Uttar Pradesh
Registrant Postal Code: 226010
Registrant Country: India
Registrant Phone: +91.9161867901
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registry Admin ID:
Admin Name: Magna Outsourcing
Admin Organization: Magna Outsourcing
Admin Street: CP-31 1st Floor Sonka Galaxy Tower Gomti Nagar
Admin City: Lucknow
Admin State/Province: Uttar Pradesh
Admin Postal Code: 226010
Admin Country: India
Admin Phone: +91.9161867901
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Registry Tech ID:
Tech Name: Magna Outsourcing
Tech Organization: Magna Outsourcing
Tech Street: CP-31 1st Floor Sonka Galaxy Tower Gomti Nagar
Tech City: Lucknow
Tech State/Province: Uttar Pradesh
Tech Postal Code: 226010
Tech Country: India
Tech Phone: +91.9161867901
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Name Server: NS1.ROPEMEDIAHOUSE.COM
Name Server: NS2.ROPEMEDIAHOUSE.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: [link removed] update of WHOIS database: 2015-01-21T16:00:00Z
Domain Name: ROPEMEDIAHOUSE.COM this domain is only at the same Server.
Registry Domain ID: 1860052127_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: [link removed] Date: 2014-05-24 12:58:24
Creation Date: 2014-05-24 12:58:24
Registrar Registration Expiration Date: 2015-05-24 12:58:24
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Phone: +1.480-624-2505
Domain Status: clientTransferProhibited
Domain Status: clientUpdateProhibited
Domain Status: clientRenewProhibited
Domain Status: clientDeleteProhibited
Registry Registrant ID:
Registrant Name: Rope Media
Registrant Organization: Rope Media Private Limited
Registrant Street: Vasant Kunj
Registrant Street: Vasant Kun
Registrant City: New Delhi
Registrant State/Province: Delhi
Registrant Postal Code: 110070
Registrant Country: India
Registrant Phone: +91.01244306053
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registry Admin ID:
Admin Name: Rope Media
Admin Organization: Rope Media Private Limited
Admin Street: Vasant Kunj
Admin Street: Vasant Kun
Admin City: New Delhi
Admin State/Province: Delhi
Admin Postal Code: 110070
Admin Country: India
Admin Phone: +91.01244306053
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Registry Tech ID:
Tech Name: Rope Media
Tech Organization: Rope Media Private Limited
Tech Street: Vasant Kunj
Tech Street: Vasant Kun
Tech City: New Delhi
Tech State/Province: Delhi
Tech Postal Code: 110070
Tech Country: India
Tech Phone: +91.01244306053
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Name Server: NS1.ROPEMEDIAHOUSE.COM
Name Server: NS2.ROPEMEDIAHOUSE.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: [link removed] update of WHOIS database: 2014-11-17T14:00:00Z

 

Diabetic Desk.pdf (324KB)

 

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Scammer Exposed

SCAM about died bank customers with millions on their accounts
by Rudolf Faix Tuesday, March 10, 2015 2:47 AM

Today (2015-03-09) I got a LinkedIn message, which shall make me rich. I think that other members from LinkedIn have gotten a similar message with the following content:

Ms Rose LEE Wai Mun

Hello

Ms Rose LEE Wai Mun

9. März 2015, 11:33 Uhr

First thanks for accepting my Invitation on LinkedIn, I hope My message meets you in good health. It's my pleasure to introduce myself via this means. I am Ms Rose LEE Wai Mun, Vice-Chairman and Chief Executive With Hang Seng Bank Corporation Limited, I am responsible for all areas relating to accounting functions and financial reporting. 
I have business proposal to share with you, Write to me on my private email, msroselewaimun@gmail.com to discuss in Details. 
I apologize if you find this arbitrary and irrelevant. 
Regards, 
Ms Rose LEE Wai Mun

 

As I expect a scam about a long laying fund there I have answered the message to the given email address and expect now a story about a missing customer with millions of $ on a bank account, which has the same last name like me. For showing this to you, I have sent a short answer to the given email address:

Rudolf Faix <rudolffaix@gmail.com>

11:40
 
an msroselewaimun
 
 
 
 
Hi Rose
 
Please send me the details about your business proposal.
 
best regards
Rudolf Faix

 

2015-03-10

Like I have expected it yesterday, I have received such an email. Don't take the bait. The next follow up will be the advance fee scam.

Ms Rose LEE Wai Mun

23:45 (vor 1 Stunde)
 
an mich
 

 
 
 
Dear Faix
 
Thanks so much for replying to my email address, I know this will come as a surprise to you but let me formally introduce myself to you.I am Ms Rose LEE Wai Mun Vice-Chairman and Chief Executive at the Hang Seng Bank Plc. I am contacting you concerning an abandoned sum of $22,500,000.00 USD. In June 2004, A customer called Fernando Faix foreign contractor with Royal Dutch Plc came to our bank for business discussions and investment, As the officer in charge of his transaction then, I encouraged him to consider various growth of funds with prime ratings. Then he invested Nineteen Million Five Hundred Thousand United State Dollars only. Based on my advice, we were able to spin the initial deposit with profit and interest to 22.5 million U.S Dollars. After few months; My bank (Hang Seng) sent several notice to him without response and unfortunately, my client died in a car crash along with his nuclear family at France while on sabbatical in the summer of 2008, may their soul rest in peace. He died without leaving a Will and several efforts were made to find his extended family through your embassy without success. Because of the sensitive nature of private banking, most customers don't nominate next of kin in their investment, also usually in most cases leave their WILLS in our care, in this case; our now deceased client died in-testate.
 
It is quite clear now that our dear client died with no known or identifiable family member. According to practice, the Private banking sector will by the end of this year broadcast a request for statement of claim to Hang Seng Bank Ltd, failing to receive viable claims they will probably revert the deposit to the Management of Hang Seng Bank Ltd. This will result the money entering the Hang Seng accounting system and the portfolio will be out of my hands and out of the private banking division. What bothers me most is that according to the laws of my country at the expiration of Ten {10} years the funds will revert to the ownership of the Hong Kong Government if nobody applies to claim the funds.
 
Now, I am prepared to give the necessary details to you as the closest surviving relation of our deceased customer (Fernando Faix). I am also proposing that after a successful execution of the business deal, the funds will be shared in the ratio 40/60. You will get 40% and I will be entitled to 60% as the initiator of the deal. You know that I must have done my home work already before contacting you. Although the project is capital intensive, I know I will be able to pull it through following proper banking and legal Channels with your assistance at your end. I will tidy up the legal aspect with the assistance of a lawyer who will prepare all the documents that will be needed to transfer the money from Hong Kong to your country. Once more, I ask that if you find no interest in this project that you should discard this mail and forget I ever contacted you, I ask that you do not be vindictive and destructive; do not destroy my career. Opportunities like this only comes once in a lifetime. I am a family woman and this is an opportunity for me to give my family the best in life. I would want you to think about this and let me know your decision. If you give me a positive response, I will give you the relevant INFORMATION for the successful transfer of these funds and we both enjoy it in peace.
 
If you give me positive signals on my email: msroselewaimun@gmail.com, I will initiate this process towards a conclusion. I wish to inform you that should you not contact me via official Channels else I will deny knowing you and about this project. You can also check on my biography from this link as well http://bank.hangseng.com/1/2/about-us/directors-organisation/board-of-directors#irenelee you can also call our official line +852-2822-0228 but do not talk about this transaction or I may deny knowing you, when you call? Ask of Ms Rose LEE Wai Mun (Hang Seng Bank) and if I am on seat, then your call shall be transfer to me, what I will want you to do is to abolish the call before I talk because my official line are not secured means to reach me bearing in mind, the nature of this transaction, because they are periodically monitored to assess our level of customer care in line with our Total Quality Management.
 
I await your response.
 
Regards

 

I stop at this time the communication with this scammer. The follow up will be only an advanced fee scam.

For the case that such a email would not be only scam, you would make yourself punishable and will end up in jail for helping in betraying the government, which gets in such case the heritage. 

 

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Scammer Exposed

Different kinds of dialer for call centers
by Rudolf Faix Sunday, March 1, 2015 1:37 PM

Preview Dialer: In Preview mode, the agent starts by himself the next call (semi-automatic preview dialing) on a software-based selection process. The preview dialing ensures that the call center staff can preview the record from the customer database. If the agent triggers the call attempt by himself, he has also opportunity to prepare for the interview and detailed view (for example the contact history). The employee initiates the call either by using software or by manually dialing the telephone number.

Power Dialer: The dialer software automatically dials the next phone connection as soon as the processing of the previous record was completed by the agent. This can be done by the software on the client or on the central server. It can be set with an "overdial factor" that not only one but several telephone lines per agent get to be established. The dialing attempts are doing mostly displayed in the selection preview on the workplace of the agents. The first successful selection is presented. Other successful dialing attempts are distributed by chance on the next available agent. In the calculations involved, that usually not all numbers dialed indicate a dial tone, but might be busy or unavailable for other reasons. 

Predictive Dialer: Even with predictive dialing the telephone numbers of the contact list or database of the company or service provider get selected automatically. In addition, the dialer software monitored by mathematical methods continually in several ways, such as the current availability or the average call duration of each employee, and includes this in the calculation for the selections. The Predictive dialing is thus a forward-looking, self-adjusting dial. The predictive dialer controls the number of dial attempts per agent, taking into account the current and historical accessibility of customers and on the basis of the derived prediction. This not only minimizes the waiting time between two contacts of the agent, but also provides the ideal case that as many calls as possible are made without call attempts must be canceled. Lost connections causing the called phone rings, after picking up is no caller on the other end available or it rings only for a very short time (dropped call). Consumers perceive this as harassing or threatening.

Regulations:

In the UK, Ofcom requires that predictive dialers abandon less than 3% of answered calls on a daily basis. Ofcom also requires that if an agent is not available within 2 seconds the call is considered "abandoned" and an automated message is played. The automated message must identify the company making the call, the purpose of the call, a free phone or basic rate phone number to call back on and must not contain any form of marketing. A phone call to the return number must not be treated by the company as an opportunity to market, but to be removed from the calling list. In the UK "abandoned" calls must not be called back within 72 hours unless there is a dedicated agent available.

In the USA, if someone answers but no agent is available within 2 seconds of the person's greeting, Federal Communications Commission (FCC) regulations consider the call "abandoned" and require the dialer to play a recorded message. The FCC requires that predictive dialers abandon less than 3% of answered calls.

In Canada, the maximum abandon rate is 5%, and calls cannot be made to numbers registered with the National Do Not Call Registry, emergency or health care providers.

 

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Call Center Quality Guidelines

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I'm since more then 35 years in the computer business (programming and technical support) and using the Internet since it has started. Since 2002 I'm programming solutions for Asterisk and since 2004 I'm in the call center industry.

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