Offshore Outsourcing & Scammer
Blog about offshore outsourcing and scammer in the outsourcing industry
Analyzing the sage.co.uk SCAM – avoid to get scammed this way
by Rudolf Faix Saturday, February 28, 2015 8:04 AM

Yesterday I got an email with the content that sage.co.uk or staff from them is scamming center owners. As Sage is a big software company from UK I did not believe it. Why should a big company be in need to take a few thousands or Pounds from center owners?

The content of the email has been:

I got Cheated by person called Sameer Ahuja , Ranveer swamy and Leisa Dorcherty , In the name of Business they took $ 490  Fraudulently and Now they are not receiving call and not replying mail also I filed a complaint in Near by Police station , 
sameer Ahuja  Skype id : sameer.sage-inc  , Mobile Number (Office ) - 00447509754621 , (personnel) - 00447509756623

Ranveer Swamy skype id : ranveer.sage-inc
Leisa Dorcherty skype id : leisa.sage-inc
Account number which they have given
Bank Name : State Bank of India
Name: Ranveer Swami
Account no.- 20176913465
IFSC code: SBIN0001161
Branch- IIT Kanpur

Let us verify the data, which seem to be true of this scam.

If someone calls you and he is transmitting his caller id, then it is possible to call him back. If the same person picks up the call than you have at least a phone number, which can get verified. In our case it is a little bit difficult, because the UK data protection act don’t let you make a reverse phone lookup.

Under the UK's data protection act, reverse phone number lookups are against the law. There are however a couple of options, depending on your situation.

If you are receiving nuisance calls, then you should contact your phone provider and lodge a complaint. Should the problem persist, then contacting the police is an option.

Only the area can get located where the call comes from. In our case is it a mobile phone from the area of Jersey.

By having the phone number and the location we find the first reason why the scam is not from Sage. Jersey is in an Island in front of the coast of France. It belongs to the UK territory. Sage is located in Newcastle upon Tyne. If we use Google maps and let us calculate a route, than we see that the shortest route is 781 km and it takes around 11 hours to drive the route without respecting the possible traffic and resulting traffic jam. Nobody will drive to his workplace this distance. On the other side nobody will use a mobile phone from an area, which is around 800km away from his home or workplace and where he needs to use even a ferry going to the island.

The office and the private phone numbers are mobile phone numbers.  A big company like Sage has a land line phone number for their office. They are not using mobile phones for their office.  Manager from a company with the size of Sage will not give you their private phone number. Leisa Docherty is a manager from Sage.

Additional to the reason that you need not pay in Europe for getting some work you can easily verify such offers, which are coming from such companies. Sage has published some phone numbers at their website the offer can get easily verified if you are calling one of their phone numbers. If you have really a contact with one of the manager, then you will be able to pass the gatekeeper.

The next information which seems to be true is the bank account number, because the scammer likes to get the money. The name can be already a fake. It is the age of electronic transactions. For this the name will not get verified during a transaction from the bank as long as the account number is correct.

A company like Sage will every time use their real bank account and not a private account from someone in India. The reason for this is the strict tax law in Europe. Each company need to have a correct financial bookkeeping, which gets verified from time to time from tax officers of the government.

The only possible way to catch the scammer is over their phone number and their bank account.  In our case it the scammer located in India, because the bank account is there. The phone number gets simple forwarded by Voice over IP to any place in the world. Don’t let yourself get fooled bank accounts are normally in the same area where the company is registered. With the usage of electronic banking you have access to your bank account all over the world. For this there is no reason to have a bank account abroad if you have not an affiliate in the country abroad.

All other information cannot get verified. The LinkedIn accounts could got hacked and everybody can chose his Skype ID how he likes to name it. There is no verification for company names by creating an account. Each free combination can get chosen.

Companies are using for their contracts their own registered domain names for sending and receiving emails. Only people, which have something to hide, are hiding themselves by using freemail accounts. Companies, which are using official such freemail accounts have listed them on their homepage too.

The only criticism that can be made sage.co.uk is that they do not respond to emails. Apparently they do not care that criminals are using the name of SAGE. A company that not even not care about the crime, where her name is used, will not take care of the interests of their clients. This is the sign of today's society. Everyone cares only about their personal profits and the profit of their shareholders.

The scammer are speculating with the greed of the people. So don't see the proposed winning - take a look if you are not pay for get nothing!!! A good name in the offer does not guarantee something. Use your brain and make in each case a background check!!!

 

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Scammer Exposed

There are companies in North of India who are spamming and collecting upfront
by Rudolf Faix Thursday, February 19, 2015 4:42 AM
I have been thinking about that something is wrong, when I have seen so many outsourcing offers from India. Now I got it confirmed. A few friends from India have confirmed this information. It seems that this is the reason why I have found real outsourcing companies without any upfront only in Spain, UK and US .
 
The content of the Mail is:
Hi Rudolf
Hope this finds you well.
Very impressed with your work against spammers.We face this issue daily in our contact center here in India. These guys come up to us offering campaigns.
In fact we have had many friends who have paid these guys money before getting these imaginary projects on board and lost a load of money.There are companies up in the North of India who run big organisations which only do this.They have 100-200 agents just spamming and trying to collect upfront money and a lot of guys end up paying.
We should take a stand against this and come up with a clean platform where honest centers are able to pick up some good work.
Regards[I have only removed the name and the city for protecting my informer]

If you followed the other posts abut brokers and scammer, then you know already that each upfront is SCAM and the scammer are coming mostly from low wage countries. In this case you should be very careful by taking a business partner, which hides himself behind pictures of celebrities, symbols, animals etc. As long as you are not able to make a background check of your new business partner you shall not make business with him. The risk for getting scammed in this case is 99.99%.


Don't forget: Everything, which seems to be too good to be true is not true - it is only SCAM!!!
 
A comment from another person, living in India:
I Think, Rudolf Now a days it is almost a Universal Problem .In India also it is working & growing. Trained cheaters are enjoying by cheating others ,For some it is their Bread & Butter, some have base of this act in their Blood & DNA .Thief/cheaters work is successful only, till the owner is not aware or is in sleep .This Problem may grow, People are finding short cuts, boss style work. Due to low salaries, Unemployment, very high expectations,Media, Political leaders & Parties, So many things are contributing for this social evil . Wishers of Society welfare are always present in society by God grace. I wish/I want to see their success in all the Way. 
One more comment from a center owner in India:
I have heard few incidents
i know few centers in delhi (north india) who does have 15-20 odd people who call people for high flying projects
i told u right about my first exp where i lost almost 15000 euros
Step1 E Businesses Pvt Ltd is a big scam
 
     

 

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Fraud and Scam | Scammer Exposed

A translation of a promoted call center campaign at LinkedIn
by Rudolf Faix Saturday, February 7, 2015 4:06 PM

Recently I found a call center campaign at LinkedIn, which has been looking good at the first view:

LOOKING FOR CENTERS FROM (INDIA, SOUTH AFRICA AND PHILIPPINES)

5 year old Tech Support Company based in Texas looking for "experienced" call centers to outsource our outbound tech support sales. We have centers in India working for us from more then 4 years and generating good profits.

Pay-out from $50 to $185 for per sale.

 

Analyzing the product:

The product is not really a bad idea. As the company is based in in a small city, with a population of around 40000 people, called Hurst in Texas, the local possibility for offering a computer service has not really a big chance. Remote service and support can be a possible income.

Negative aspects:

  • A remote service works only if the computer is still running and has a connection to the internet

  • It can be only a software service for optimization of the performance, virus removal (as long the virus is not blocking the Internet connection), spyware scan and malware removal.

  • The service is limited to Windows and Office

  • The offered service "Setup a new system" cannot get done from remote. A transport of the computer can result that the computer does not work when it arrives back to the customer. The reason is very simple: From the vibrations during the transport a card or a plug can lose the correct contact. For this is it better for the customer to visit a computer repair center locally.

  • The company exists already nearly 5 years. They are offering 4 different plans for home users and 2 different plans for business use. The monthly rate is with $15.95 the same for all plans. The initial price for home users varies from $195.95 until $349.95 only the contract time is different. At the website is no reason written why someone should make a contract for 3 years for $349.95 initial with additional $15.95 per month instead of a contract for 6 months for $109.95 + $15.95 monthly. The only difference is the initial price. What the benefits of the higher price and the longer contract time are is missing. Maybe they don't know it by themselves. In this case the telemarketer has no arguments to sell a higher priced plan.

  • Compare at Amazon the price of a new computer in the USA with the maintenance plan what the telemarketer should sell: a complete computer set including monitor, keyboard, mouse and Windows 7 is actually at Amazon for $160 (Dell) available. The setup can get done with the help of the Dell Hotline. An argument for the price is in this case really missing.

In sum is the product not really a runner. In the USA is it normally that the monthly price is coming less as longer as the contract is running.

 

I try now to translate this advertisement for you:

You need to know that the average call center agent in the USA gets $27000/year ($2250/month or $15/hour)..I have simple divided the yearly salary by 12 and the monthly salary by 150 hours like it is in Europe usable. This company is located in Texas, There is the average income for a call center agent even lower. It is there $26000/year, which makes a hourly rate of $14.45

The offered pay out from $50 - $150 per sale is looking at the first view good, but only on the first view.

Let's take the lowest offered commission per sale, which is $50. A one is not really realistic, because for this the arguments for selling it are already missing.

The company would be positive in labor costs if she would sell each 3 hours and 33 minutes one product per agent by having own telemarketers. The company itself does not believe in their own sales possibilities at such a rate. For this they try to find a call center from a low wage country, which even takes the risk of the product. Maybe the call center should even provide the data for the sales.

My opinion is that very good and very experienced agents will be able to sell in average one product per day as long as the marketing of the product will not get improved. If the marketing will reduce the sales price, the pay out per sale will go down too or the company will not be able to survive and pay you.

So centers think about how long can you work for $50. Maybe you sell one product per 10 hours per agent in average. Are you able to survive with this income?

The sentence "We have centers in India working for us from more than 4 years and generating good profits" is only promotion and for this I can say only: "Never trust a statistic which you did not fake by yourself"

 

Source offer: LinkedIn offer

Source product: www.fixmycomputerdude.com

 

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Call Center

The “genuine campaigns” from the brokers
by Rudolf Faix Saturday, January 31, 2015 3:12 PM

Since I’m bashing against spammers and scammers, I get a lot of messages, which are sounding similar. Today morning I got this message from India:

I am in process of setting up call center and has been discussing various business opportunities with the brokers. Everyone asked for upfront consultancy fees and their responsibility ends with the SLA signed up with the business client. I found it too much risky and when I questioned this process and suggested alternate business modes like you mentioned monthly royalty fees or consultancy fees after one month billing cycle or even asked for bank guarantee but none of these brokers has shown interest and were not ready to proceed further.

At the end I am happy that i didn't proceed as one of known contacts has wasted their time and money both with the broker.”

Brokers, I’m not your enemy, but if you are continuing like you have done it until now, you are destroying your own business! You need to do something against the black sheep’s (spammer, scammer and other criminals) in your branch. Even your best and largest customer can run into bankruptcy. How you will survive if you are getting rejected from other centers, because you are scamming the same way like others?

Call centers, I cannot help you with campaigns, because I’m not a campaign broker. A few days ago one contact from Spain has asked me, if I know a Spanish speaking call center. I have forwarded the contact data of the only Spanish speaking call center, which I have known at this time, which is based in Guatemala for free.  I even don’t know if they are making or have made a contract. I can only recommend you to speak and help each other. Together you’ll be strong and this kind of brokers, which like to draw only money from you. It is better to earn nothing than to pay for nothing. As soon they are not able to sell campaigns on the way they have done it until now, the real brokers will accept your rules in making business.

 

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Call Center | Defense

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AboutMe

I'm since more then 35 years in the computer business (programming and technical support) and using the Internet since it has started. Since 2002 I'm programming solutions for Asterisk and since 2004 I'm in the call center industry.

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