Offshore Outsourcing & Scammer
Blog about offshore outsourcing and scammer in the outsourcing industry
A seldom stupid scammer: Sagar Gupta - Webourney Consulting Services
by Rudolf Faix Sunday, August 23, 2015 9:00 AM

Sagar GuptaThe very stupid scammer Sagar Gupta has tried to scam my LinkedIn friends to get campaigns. He writes that he even has experience in “banking” campaigns. I hope that all are already knowing already that a bank will never outsource any campaign because their customer data are high protected by the law. For the case a bank staff forwards any information about a customer to someone else outside of the bank he will end up in jail and the bank needs to pay a high fine for the security breach. For this reason the Scammer Sagar Gupta can only have any experience on his own banking account for the case he has one.

The scammer Sagar Gupta is from India and seems to use a call forwarding service from Canada. If he would be really located in Canada, then he would know where he need to search for clients and campaigns. His behavior shows only that he is a big liar.

As I have in sum more than 2,000 “friends” at the social networks, mostly call centers and scammers, will it be a hard job for a scammer to find out exactly the three trusted campaign-broker friends which are offering campaigns without any upfront. Not one of the three will allow others trading their campaigns. For this is there no chance for a scammer in getting rich by using this way.

The LinkedIn email from the scammer Sagar Gupta:

On 8/20/15, 12:21 PM, Sagar Gupta wrote:
--------------------
Hello Mr. Kothari,

As per our telephonic conversation, I am sending you this email containing overview of my profile and details of company. I got your reference and details from Mr. Rudolf Faix for the BPO campaigns.

My name is Sagar Gupta. I am CEO | Co-founder of Weboitte company which is located in the region of Kitchener/Waterloo, Ontario, Canada. I just started a call center business in India with the name of Webourney Consulting Services Pvt Ltd. I am expecting a lot from this company, everything has been done just seeking for some clients as the first step. My level of expertise in this business is sales, telecommunication, marketing, banking and many more. As a start-up I am looking for genuine clients and projects. Me and my company are good for inbound/outbound and back-end services and also we are specialist in chat support field.

Moving forward I want to make good relation in the market of a call center. I will look forward for your reply.


Thanks and Regards’
Sagar Gupta
CEO | Webourney Consulting Services
+1 5199983030

If you get some campaigns offered from the scammer Sagar Gupta or from Webourney Consulting Services you should put the email into the trash box. It is only a waste of time and money to deal with such a scammer. You can also be sure that I don't support and campaign trader which are asking for any fees or deposits from the centers. Please ask me for a confirmation for the case that someone use my name for any recommendation in making business with you. It is for your own security.

 

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Scammer Exposed

Scammer: INKESHKUMAR P PARMAR S/O SHRI PRAVINKUMAR MOHANLAL PARMAR - Skope Outsourcing
by Rudolf Faix Tuesday, July 14, 2015 5:20 AM

RejectedThis case shows exactly the scam what happens if a broker or consultant (Scammer) is offering some campaigns by asking for huge up-front fees. In this case the scammer Skope Outsourcing aka Inkeshkumar P Parmar s/o Shri Pravinkumar Mohanlal Parmar offered a campaign where the client did even not know that he is outsourcing something. With other words the scammer Skope Outsourcing tries to sell dreams.

eMatrix has been so stupid and agreed to pay the highest part of the up-front fee for the process by signing up the MOU and before having a contract with the client. The signing of the SLA got delayed from the scammer Skope Outsorcing. For this eMatrix called the supposed client American Apparels Inc. During the phone call they got the information that American Apparels Inc. DOES NOT OUTSOURCE ANY PROJECT TO OFFSHORE LOCATIONS.

With other words the scammer Skope Outsourcing aka Inkeshkumar P Parmar s/o Shri Pravinkumar Mohanlal Parmar offered a campaign, which does not exist. The campaign got freely invented and as the scammer has taken for a hudge up-front fee is Skope Outsourcing aka Inkeshkumar P Parmar s/o Shri Pravinkumar Mohanlal Parmar nothing else than a criminal which needa to get locked up in jail and the key should be thrown away.

American Apparels Inc. is manufacturing and trading clothing. If eMatrix would have informed themselves before then they would got it by themselves that a chat support process for a shop or a manufacturer would be impossible by the U.S. law because the client cannot give them access to the customer database and without access to the customer database will a support for customers impossible. Which kind of support does he like to give for the customers of a clothing manufacturer? That a blouse should not get used as a slip or that a swimsuit is not the correct dinner outfit?

All the process shows that the scammer Skope Outsourcing aka Inkeshkumar P Parmar s/o Shri Pravinkumar Mohanlal Parmar had never a contract with the client and his only income source is the up-front fee for the process. He only has found an egghead which has paid hm the up-front fee.

The scam is alread found in the offer email from Skope Outsourcing aka Inkeshkumar P Parmar s/o Shri Pravinkumar Mohanlal Parmar:

From: "Skope Outsourcing" <skopebpooutsourcing@gmail.com
Sent: 29 May 2015 23:09
To: apratim.chauhan@ematrix.us
Subject: Fwd: regarding chat process

 
Dear Apratim,


Hello,

Urgent Center Require only 3 slot left


Chat Support Process (USA online

Garments Company) With Fix Payout

Nature Of work: - Answer all the queries of the USA based customer through

Chats .Center will get a admin portal where they can chat with customer.

PC Required: 10 Seats

Workload: Dependent on center capacity

Contract period: 11 Months

Working Day: 30 Days

Shift: 8 Hour as per USA time Zone

Submission: Daily

Pay Out: $6 / hour/Per Agent

Billing: - 6$ x 8 hours x 10 seat

Example:- If a US dollar Rate is 60.00 (INR) 6$

(360 Inr) x 8Hrs x 10 seats = 28800 Per day

If center runs 26 days in a month then - 28800*26 = 748800/- Approx

Payment: After Invoice within 10 working Days

Payment Cycle: 15 Day

PAY CHANNEL: Cheque or Bank Transfer

Sign up with: - End client based at USA and sign will be at vendor’s office in India



Vendorship Charges:2,50,000


Sign up Procedure:

1. Send your Company profile with Document.

2. After giving the amount the sign up.

3. Training

4. Go live.

Requirements:

1) Center sends Application Form with Complete Company Profile & LOI

2) Center submits following legal papers & certifications : Bank Statements

for last 6 months + IT Returns of last 1 year

3) Pictures of Existing Infra.

4) Pan card Snapshot Required.

5) Center has to ensure that all that is mentioned in the company profile

and other legal papers & certification is true and correct.

* Technical Specifications *

WORKSTATION’S CONFIGURATION:-

Higher Processors: Windows XP

Desktop Machine with Operating system

CPU: - Dual core 3GHz

Ram 2 GB DDR2/3

LCD 16” inch

HDD 160 GB

Mbps Internet

You Can Get ADVANCE PAYMENT but after 20 days live work.

If you are interested than you can free to call me otherwise sent me your company profile with sanpshots.
 
Thanks
Inkesh
 

We find a big lie alread in the following email from Skope Outsourcing aka Inkeshkumar P Parmar s/o Shri Pravinkumar Mohanlal Parmar - that the client has reviewed the application from the center eMatrix:

From: "Skope Outsourcing" <skopebpooutsourcing@gmail.com>
Sent: 29 May 2015 12:46
To: apratim.chauhan@ematrix.us
Subject: Terms and Conditions Signup and Confirmation

 
Dear Apratim,
 
 
 
                As per the telephonic conversation we had this is inform you Mr Apratim Singh our client has reviewed the company profile and along with Office Snaps hence he is approved your company to move forward to start the campaign with 1 slot. Mr Chris Smith wants to check on with company's registration and DOT Licence certificate kindly send them all ASAP.
 
Signup Procedure -
1. Onsite Signup - Signup would be held in USA Client Office. All the expenses would be beard by company to USA along side me.
2. Online Onsite Signup- Signup would take place in your own office alongside me would arrange Video Call with client and get the signup Done . Company Needs to bear all traveling expenses from Mumbai to Delhi to and fro for 1 person.
 
Terms and Condition for Consulting Fees-
Signup Fees - 2,50,000/-
 
1. 1,50,000 /- is Payable at the time MOU with all Legal Registered agreement
2.    50,000/- is Payable at the time of SLA Signup with Client .
3.    50,000/- is Payable when center goes live on the project.
 
No Negotiations can be held its nominal fees
 
Contact Details
 
Mr. Inkesh
Mobile Number - +91-9860666270
Address - 2nd Floor, Flat No - 207, Virar Garden, Virar ( West ) , Mumbai-401404.
 
 
Thanks
Inkesh

All this behaviour from Skope Outsourcing aka Inkeshkumar P Parmar s/o Shri Pravinkumar Mohanlal Parmar shows the scam. As scam is a crime eMatrix has now the only possibility bring Skope Outsourcing aka Inkeshkumar P Parmar s/o Shri Pravinkumar Mohanlal Parmar in front of the law court. He has a notary signed MOU (MOU with inkesh ematrix llp (pdf) (2.99 mb)) and the payment proves. To bring such scammer behind the bars will give eMatrix only some satisfaction and will not bring him the money back because you cannot reach into the pocket of a naked one!

In any case you should not get impressed from dream offers. Use your brain: as better the offer seems to be as higher is the risk to get scammed. Crying afterwards instead of thinking before is only the second best solution.

Facebook profile of Inkesh Parmar - there you can see that the scammer does not like to provide a man hunt picture by himself.

 

Scammer: Anil Sharma - International Premium Numbers - as5167021@gmail.com
by Rudolf Faix Friday, June 26, 2015 10:25 AM

Lie / TruthThe scammer Anil Sharma is dreaming from hot ice. He tries to make money by using premium phone numbers. He is not the first which tried it, others are already bankrupt or you can visited them in jail.

Lets start with his email first:

From: Anil Sharma <as5167021@gmail.com>
Date: Tue, Jun 9, 2015 at 2:18 PM
Subject: Fwd: IPRN PROCESS DETAIL
To: amigoshealthcare@gmail.com


Hi,
Please find the attachment of process detail and payout rate card.
Regards
Anil

Attached to the email above have been a Word document and an Excel spreadsheet. Both can get downloaded at the end of this article. The content of the word document is copied here:

This is a dial and disconnect process does not require manpower. All these numbers will be provided by us which the center which will be dial through the predictive dialer or soft phones. We are interconnected and have a physical presence in almoast every part of world who are giving us highest out payment in those countries on non-geographic and premium rate number.We provide readymade telecom solution horoscope, live chat, tarot card reader, online voting, quiz shows, game shows and much more.

Technical requirement: There is no such Technical requirement for this project. All you need is a Computer, Inernet with good speed, a predictive dialer or Softphones like eyebeam, zoiper, 3CX etc. These softphones are easily available for free in Google.

How it works: To call these Premium rate numbers you need have Premium VOIP Carriers or Premium Voip Providers. You have to Purchase Minutes from the provider and dial the number. You will get the Payout List which is attached in this email. Get in touch with your Minutes Provider and see if your provider have the minutes for the countries and codes which are mentioned there. Once the center has the access to a particualr destination and starts dialing for the same. The center needs to send the Daily Call Report to us on a regualr basis. The DCR will be provided by the Minutes Provider.

Our requirement: Interested Centers need to dial 10,000 Mins. (Minimum) ( Maximum No Limit) everyday. There should not be any GAP in Dialing.  It is very easy to dial 10,000 Mins. a day with single system. All the 3 Softphones can be easily installed in a single Computer. Eash mentioned Softphones have 6 lines in it. As in result 18 lines can be dialed on one go with single Computer.
For Example: Eyebeam, Zoiper & 3CX has 6 lines each. That makes 18 lines available. If a center dials a particular number 18 times in one go and the duration of call is 60 mins, (Assume) the equation will be: 18 lines  X 60mins =1080 Mins in just 1 call.

Payment Methods:  The only Payment method which is available is WIRE TRANSFER. We provide DAILY PAYOUTS for every destinations mentioned on the attached list. For example:  If a center starts working on Monday, the payment of Monday will be reflected on Wednesday, Tuesdays payment will be reflected on Thursday and so on ( as it takes 48-72 hours for the payment to get reflected.)

Note: As mentioned above there should not be any GAP in dialing proceducre. The center has to buy the minutes in BULK. Since the payment will be reflected on wednesday, In short center has to  buy minutes not only for Monday but also of Tuesday and Wednesday.

Profit Margin: Any center can easily earn $100 a day from a single system,
For Example: The Payout of XYZ country is $0.10 / Min.
The Cost of XYZ country Mins is $0.09 / Min.
The center dials 10,000 Mins a day PAYOUT IS =  10,000 X  $0.10 =  $1000
Cost of 10,000 Mins is = 10,000X $0.09 = $900.
Profit    =  $1000(payout) - $900( Cost of minutes.)
Profit   =   $100.

Interested Centers Need to send an LOI, mentioning name of company, details, desired destinations to dial, interested number of Mins to dial( Minimum 10K). Banking Details for Payment Transfer. 40% advance payment once you are ready with voip to dial.

Good Luck, Wish to hear from you soon.

Summary from the email above: Premium phone numbers are fixed rate phone numbers. The owner of the phone number gets paid for receiving calls by using this numbers. Normally are premium phone numbers only reachable from the domestic area. From abroad you have normally no chance to reach this numbers. You need to find a VoIP provider, which terminates the calls in each of the listed countries or you have to use different VoIP providers  As the premium numbers are fixed price numbers (other would be a payment for the owner of the number not be possible) are the VoIP providers not interested to terminate such calls because they cannot earn something for this minutes. If they are terminating in a country and have the status of a phone provider in this country they need to terminate such numbers for the fixed price given by the regulatory office. If you find a promotion from a VoIP provider with cheaper prices then the fixed price from the regulatory office then you can be sure that the phone number is not reachable. Such phone numbers have a maximum talk time too. The call gets automatically terminated as soon the talk time reached the maximum. For this it would not be possible to generate 1000 minutes with one call.

With other words the scammer likes to lead you with wrong prices for generating money for him or the phone number owner by giving you wrong information.

The scam gets found in the paying list in respect to the cost of calls per minute. As my company is in Austria VoIP provider I have taken as example the Austrian and German numbers from the payout list:

AUSTRIA     43720121254   0,06 EURO
AUSTRIA     43810104373   0,1 EURO
AUSTRIA     43810959284   0,04 EURO
AUSTRIA     43810959419   0,04 EURO
AUSTRIA     43820893044   0,1 EURO
AUSTRIA     43820893096   0,1 EURO
AUSTRIA     43820893121   0,115 EURO
AUSTRIA     43820894131   0,11 EURO
AUSTRIA     43820894363   0,09 EURO
AUSTRIA     43820896134   0,1 EURO
UNITED KINGDOM   447893391620      
POLAND     48700000670   0,07 EURO
POLAND     48720914225   0,03 EURO
GERMANY   4915702486770   0,015 EURO

This payout list is simple wrong. 

All Austrian phone numbers, which are starting with 43720* are not premium phone numbers. This phone numbers are simple VoIP phone numbers. You can call me by using such a phone number from anywhere at the world. There is no payout for the owner of the phone number. The price for calling such a number is normally around € 0.005/minute.

All Austrian phone numbers which are starting with 43810* are premium phone numbers which have a fixed price of € 0.10/minute. The payout for the owner of the phone number varies depending on the volume of calls during a given period.

All Austrian phone number which are starting with 43820* are premium phone numbers which have a fixed price of € 0.20/minute. The payout for the owner of the phone number varies depending on the volume of calls during a given period.

The prices for Austria include 20% VAT, which are normally not applicable for foreign countries outside of the European Union.

All UK phone numbers, which are starting with 4478933 are mobile phone numbers of alternate providers. The price to call such phone number is normally between € 0.13 and € 0.17 per minute.

All German phone numbers, which are starting with 49157* are mobile phone numbers and not premium phone numbers.

All Poland phone numbers, which are starting with 4870* or 4872* are mobile phone numbers and not premium phone numbers.

You see the provided list is completely wrong. I think that the scammer Anil Sharma made big mistakes by inventing this campaign. So you can expect that he will never pay the centers. Don't forget scammer are even too lazy to use their brain and for this they are even making mistakes if the try to use their untrained brain.

 

PROCESS DETAILS.docx (13.34 kb)

RESELLER RATES - SUMMER SPECIAL.xlsx (17.46 kb)

 

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Free VoIP numbers | Scammer Exposed

Why all these campaign offers from the low wage countries are SCAM?
by Rudolf Faix Wednesday, June 3, 2015 9:13 AM

Scam SchoolA company, which likes to outsource a campaign, is searching for a consultancy or outsourcing agency locally. The reason for this is that they like to feel save and have the same law situation for a contract. A local company can get easily verified. The hired consultancy agency gets paid from the outsourcer directly. It is normal that this one, which hires someone, pays the bill for it. For this are all these campaign offers with upfronts, royalty or however the fee is getting called nothing else then scam, because it shows that the broker or consultant does not have any contract with the client.

If a outsourcer is searching on the Internet abroad, then this one will not search for a consultancy agency or broker. Such a company is searching directly for a center, which can do the work. The contract structure and the verification process will be much more costly in time and workforce then to hire a consultant, which is doing all the work for them.

Additional has each one to respect the law in the destination country of the call. Consumer and customer data are in the traditional outsourcing countries (Australia, Canada, Europe Union, Ireland, New Zealand, USA, etc.) protected by law and are not allowed that others get access to them. Even if customer data are getting stolen this one, which has stored them, has to pay a fine. A nice example for this is the case from AT&T where 280,000 customer records got stolen from their own call center staff. AT&T had to pay a fine of US$ 25,000,000 for this case.  Do you really think that one of such companies give you access to their customer database when they are expecting such fines?

This shows already the reason why all the offered inbound and form filling campaigns are nothing else then scam.  You need only to think about it who is calling or which kind of forms should get filled. The most calls a company receive are coming from customers of the company. What can you do with such an incoming call if you have no access to the customer database? You are only able to forward the call to somebody, which has access to it. In such a case this one can pick up the call by himself too. The company will not save anything by outsourcing such a process. So why they shall outsource this kind of process?

Think now about the form filling process. Such campaigns have been available before the digital revolution has started. I started programming computer systems around 38 years ago. Since 30 years are already personal computer available. 1986 got the SQL (Structured Query Language) the first standardization. Since around 20 years are SQL databases in common use for storing data. That means all the data, which should get filled in forms, are already since more than 20 years digital available and the programs are able to fill forms automatically. There is no need to enter some data manually – the digital Stone Age is already a long time over! Why should you pay someone for a copy and paste work if there are programs are available which are doing the work within seconds?

Do you really think that any author is writing by hand or on a type writer? The first program I remember having used for writing letters has been Wordstar. The version 1 got sold already in the year 1978. It has been running on the CP/M System from Digital Research already and got later on ported to the system of MSDOS. Since 1983 is Microsoft Word available. Why should an author use a type writer or write his books by hand in this case? It is much easier to type it on a computer and forward it by email to the publisher, the editor can make easily his changes and forward it directly to the pressroom. With the export function is it easily to bring the book without typing into the eBook format. There is no manual interaction necessary. The books are getting stored for a reissue. Even old book got already digitalized during the past 30 years. So there is no need for eBook typing. Think about it, why should you pay an upfront fee for such a work? The answer is very simple: The scammer cannot get paid from any client for the invented process and the upfront fee is his only possible income in this case!

The next big scam is the tech support where the center should buy calls and charge the caller for the provided service.  In this case the center takes the risk about the way the calls are getting generated. A legal way to generate such calls is with advertising not possible. With advertisings at the best visited sites you can get one or two calls per day, because everybody knows someone, which can help by computer problems. The most common problems are network and driver problems. With network problems you have no access to the remote computer and cannot give any help. Driver installation from remote is very difficult too because in the most times you need exactly the model of the hardware part. An end user will not be able to tell it to you. In such a case are only the calls remaining, which are generated by scareware. Such scareware is illegal and the center can up in jail for making money generated by scareware, viruses, ransomware, etc. As the center is making money with the incoming calls is it reasonable that the center is the programmer or the distributor of the criminal software. The seller of the calls will be already trackless disappeared in such a case and the center owner will be alone in front of the law court. The devil takes the hindmost.

 

Which campaigns are remaining for offshore call centers in such a case?

The situation is very simple.  Campaigns other than lead generations from already heavy used data, which are getting traded between the centers, are not really available.

All the offered products from the real campaigns are on a pay per sale base and are well known from the spam emails. To sell such products by already heavy used calling data is not really easy and profitable. It is only profitable for the outsourcer because he is even saving the cost for the staff and has no risk about his product which is unsaleable on a normal way. For the center is it like fishing in troubled waters by taking all the risk.

 

Tech Support Scammer: Mani Miller on Facebook
by Rudolf Faix Friday, May 8, 2015 7:42 AM

Mani MillerThe following offer on Facebook from Mani Miller is a typical Windows Pop Up Scareware offer like it is described at SCAM: Windows pop up calls - the best way to end up in jail: At the end of the comments confirms Mani Miller by himself, that he is not serious. 

That he knows that he is selling illegal generated calls gets proven by the messages he sent to me using the Facebook chat at the same time.

This posting with the offer gets found at Facebook:

 
2 hrs · Edited · 
 

Contact number :- 8860676851 
These calls are available at 500 fix price
pop up smtym blue screen.,
microsoft security ,
Webpage detected virus.,
security threats,
security breaches,
computer compromised, blinking pop ups,
freez pop ups,
System slow,
Viruse detected,
Webpage redirecting,
Hacker found,
Calls rate are fix 500Rs for centre and resellers 
Call valume atleast 50

 
Like · Comment · 

 

At the same time I got on Facebook the following messages from Mani Miller:

  • Mani Miller

    Hello sir hope you doing good

     

    By the way don't you like to see me that and m doing my job here posting some adds

     

    Humble request to u please stopped it on my profile and posts

     

    Thank you

     

    Besr wishes to u

     
     
  • 4:42am
     
     
  • 4:58am
     
     
    Mani Miller

    Hi, I don't like the things you are posting. Would you please stop? Thanks.

 

I know that scammer don't like my postings. His message shows only that he knows that he is offering illegal generated calls and he does not like to stop offering them. At least he is friendly asking. Other scammer are more rude.

Another offer of illegal calls for MAC get's found at Mani Millers profile on Facebook:

 
2 hrs · 
 

Call are available windows Mac @500k minimum orders 100calls

 — at MD Infotech services Pvt Ltd.

As Mani Miller has given a recommendation for MD Infotech services Pvt Ltd. that they are working together in generating and selling the illegal calls.

The edit history of the posting is:

Edit History

Close
  • Mani Miller
    2 hours ago
    Rohit adhikari
    pop up smtym blue screen.,
    microsoft security ,
    Webpage detected virus.,
    security threats,
    security breaches,
    computer compromised, blinking pop ups,
    freez pop ups,
    System slow,
    Viruse detected,
    Webpage redirecting,
    Hacker found,
    Calls rate are fix 500Rs for centre and resellers 
    Call valume atleast 50
     
  • Mani Miller
    2 hours ago
    Contact number :- 8860676851 
    These calls are available at 500 fix price
    pop up smtym blue screen.,
    microsoft security ,
    Webpage detected virus.,
    security threats,
    security breaches,
    computer compromised, blinking pop ups,
    freez pop ups,
    System slow,
    Viruse detected,
    Webpage redirecting,
    Hacker found,
    Calls rate are fix 500Rs for centre and resellers 
    Call valume atleast 50

 

Facebook offer: Mani Miller - Contact nu...6851 These calls are....pdf (389.55 kb)

Facebook profile: Mani Miller Facebook Profile.pdf (3.13 mb)

Facebook page: MD Infotech services Pvt Ltd..pdf (1.22 mb)

 

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Scammer Exposed

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AboutMe

I'm since more then 35 years in the computer business (programming and technical support) and using the Internet since it has started. Since 2002 I'm programming solutions for Asterisk and since 2004 I'm in the call center industry.

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