Offshore Outsourcing & Scammer
Blog about offshore outsourcing and scammer in the outsourcing industry
Slavery offer: CCL VVT none Voice or Semi-Voice campaign - The Marketing Source
by Rudolf Faix Thursday, September 3, 2015 9:38 AM

This campaign offer is not a scam, but in summary is it even worse than a SCAM because the client likes even to earn from the call center. But the centers are guilty by themselves, if they are accepting the conditions in the contract. Each business owner need to know what he is doing and he is responsible for his own decision.

The client is Caribbean Cruise Line, Inc. located at 2419 E Commercial Blvd Ste 100, Fort Lauderdale, FL 33308-4042, website http://www.bahamascruiseregistration.com. By taking a look at the website of the U.S. Better Business Bureau (BBB) then we’ll find about the Caribbean Cruise Line, Inc. that there have been during the last 3 years 1,253 complaints closed with the BBB from which have been 335 during the last 12 months. Already this shows which kind of business this company is running and how they are handling their customers. You’ll find at the site a government action too, which you can find in my article “FTC and ten state attorneys general take action against political survey robocallers pitching cruise line vacations to the Bahamas”.

Responsible for this campaign is The Marketing Source, Inc. located in 12551 Indian Rocks Rd. Suite 2, Largo., FL 33774 with owner Vance Vogel. A Robbie Middleton is promoting this campaign and makes the billing for this campaign. I don’t know if the conditions for this campaign got invented from the Caribbean Cruise Line, Inc. or from The Marketing Source, Inc. It does not really matter, but these conditions are a simple rip-off for the call centers which are working for them:

  • The center is requited to use their CallAssistant System. The center has to pay $10 per week and per connection. The center is required to have at least 10 agents where each agent needs to handle 2 connections at the same time.
    That does not sound very much, but it is at least $200 per week and the center does not really get something for it. My opinion is that profiteering because the phone system itself has a value of around $500 - $600 and the CallAssistant system can only get used for the CCL campaign. This one which likes that this system has to get used has to pay for it. The call center has no benefit from it.

  • CPD (Cost Per Deal) factor (see the Word document VVT CPD Explanation.docx (17.84 kb))
    The CPD reduces or increases the payout for the successful transfer. Already the name proves the cheat. The client does not have any costs per deal as the center gets billed for usage of their systems and for the VoIP minutes. Whether Caribbean Cruise Lines neither The Marketing Source is able to give an explanation for these costs per deal. With other words they like to make money from the call center.

    The costs per deal are even getting increased (lower payout for the center) for the following conditions:
    • Transferring a call where no customer was on the line
      Each cold called customer will hang up if he needs to wait too long for a transfer. In this case is not the call center which is transferring the call guilty

    • Transferring a call where the customer was not interested
      That depends on the mood of the agent which is picking up the line during the life transfer too and cannot get controlled from the sending center.

    • Transferring a call where the customer did not have a credit or debit card
      If the agent which picks up the line is not friendly or says the wrong words, I'll say that I have no credit cards too even if I have said before that I have one. Such a case can get proved by listening the recordings of the sending center only.

    • Transferring a call where mandatory recordings were not played
      If the CallAssistant system is good instead of quick and dirty programmed, then the transfer would not be possible if the mandatory recordings were not played.

    I have seen by myself that additional to the above rules is the transfer counter working wrong. It are getting 40% more transfers counted as really happened and it are getting calls transferred without any action of the agent. All this failures seems to have the only purpose to minimize the payout of the call center.

  • The center is to required to buy VoIP from them
    Together with the other facts is this behaviour strange, because this one, which pays for it has to be able to chose the provider to buy from. As The Marketing Source Inc. and/or the Caribbean Cruise Lines Inc. are showing at the points above that they even try to earn by profiteering from the call centers are even here only end user prices billed and not reseller prices.

By taking a look at the website of Caribbean Cruise Line Inc. (http://www.bahamascruiseregistration.com/) we see that their business model is not a trusted one and in not conform with any fair trading standards. At Google are getting a lot more complaints about the Caribbean Cruise Line Inc. found. I list here only a few. At Cruise Critic we can find that the passengers have to participate at a five hours timeshare presentation. At CBS news you can read how their customer get handled and your lead destroyed at the call center you’ll transfer the customer. Some of their methods are getting described at the Rip-Off Report, Complaints Board and Jim Walker’s Cruise Law News. Even at the customer reviews of the U.S. Better Business Bureau are 75% reporting a negative experience, 66.67% will not recommend and 33.33% are undecided in recommending this company.

You see how the Caribbean Cruise Lines Inc. is handling their customers. Think about it how you will get handled from them as their supplier! A result can be looking like the following weekly billings sent out from The Marketing Source – Robbie Middleton:

Screenshot about payments to the call center of Krishna Varma

Everybody which is working with such a company like Caribbean Cruise Lines Inc. need not wondering himself if the shit from them is coloring themselves too! A business which has during the last 3 years in average 1.15 complaints to get handled per day from the U.S. Better Business Bureau is fighting for the last cent until a government institution will force them to pay. A serious business will avoid to get listed in such a way at the U.S. Better Business Bureau.

Brokers are getting paid from their client to find call centers doing their campaigns and for this the broker are not asking if the center can make profit or not. Scammers like Omer Ali - Oceanspace Innovative service pvt Ltd are offering this campaign against an up-front fee of 2 Lakhs (INR 200,000 ~ US$ 3,014). You can now calculate yourself that in the case you get the campaign from the scammer and you make some little earnings with this campaign that you'll need years for getting your up-front fees back.

Domain registration data from themarketingsource.com:

Domain Name: THEMARKETINGSOURCE.COM
Registry Domain ID: 1502506868_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Update Date: 2014-06-13T14:33:04Z
Creation Date: 2008-06-26T18:43:43Z
Registrar Registration Expiration Date: 2017-06-26T18:43:43Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: +1.4806242505
Domain Status: clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited http://www.icann.org/epp#clientUpdateProhibited
Domain Status: clientRenewProhibited http://www.icann.org/epp#clientRenewProhibited
Domain Status: clientDeleteProhibited http://www.icann.org/epp#clientDeleteProhibited
Registry Registrant ID:
Registrant Name: Vance Vogel
Registrant Organization: The Marketing Source, Inc
Registrant Street: 12551 Indian Rocks
Registrant City: Largo
Registrant State/Province: Florida
Registrant Postal Code: 33774
Registrant Country: United States
Registrant Phone: +1.7272167773
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: admin@themarketingsource.com
Registry Admin ID:
Admin Name: Vance Vogel
Admin Organization: The Marketing Source, Inc
Admin Street: 12551 Indian Rocks
Admin City: Largo
Admin State/Province: Florida
Admin Postal Code: 33774
Admin Country: United States
Admin Phone: +1.7272167773
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email: sales@themarketingsource.com
Registry Tech ID:
Tech Name: Vance Vogel
Tech Organization: The Marketing Source, Inc
Tech Street: 12551 Indian Rocks
Tech City: Largo
Tech State/Province: Florida
Tech Postal Code: 33774
Tech Country: United States
Tech Phone: +1.7272167773
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Tech Email: sales@themarketingsource.com
Name Server: NS8047.HOSTGATOR.COM
Name Server: NS8048.HOSTGATOR.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2015-09-01T7:00:00Z <<<

Update September 5, 2015: Vance Vogel from The Marketing Source sent a statement from the FTC under which conditions prerecorded messages are allowed to getting played. This statement can get found in the article "FTC Statement Virtual Voice Technology - CallAssistant, L.C. - submitted by The Marketing Source - Vance Vogel"

Update September 7, 2015: Robbie Middleton from The Marketing Source sent a statement. This statement can get found in the article "The Marketing Source - Robbie Middleton - sent a bad joke instead of a proof"

 

Blackmailer: Krishna Varma - Hyderabad - iamkrishnavarma@gmail.com
by Rudolf Faix Saturday, August 29, 2015 4:51 AM

Blackmail the hobby that paysKrishna Varma does not know that blackmailing is a crime in each country. It is a pity that he got scammed, but that does not give him the right to become himself a criminal and blackmail others which have nothing to do with his case. He tries even to blackmail people which like to help him. Such a person has never learned something or have visited any school and cannot be a trusted business partner. With other words Krishna Varma did everything wrong what he could do wrong. Instead of asking for help and helping by the investigation he tried to blackmail everybody, which he found. With his try to blackmail others he destroyed every possibility that someone can help him.

If someone enters into a business, which does not bring him the expected profit, then he has the possibility to cancel the contract as soon as he gets it that he does not make any profit or he makes some losses. Blackmailing is not a legal way to correct his own wrong decision.

Krishna Varma from Hyderabad, email: iamkrishnavarma@gmail.com, does not understand how the offshore outsourcing business is functioning. Now he tries to impress with big words, baseless threats and blackmailing legal working companies. He is guilty by himself that he got scammed. He simple did not do his homework by making a background check. The mentioned campaign is for centers free available because the broker gets paid from the client.

That is a pity that he got scammed, but he can only file a case against this one, whom he has paid or he has made a contract and not against someone else. If he has paid any upfront fee then this one, which has taken the money has no contract with the client and would have disappeared already. The campaign itself is available for call centers free of charge and does not require any payments. Brokers and customers from brokers are not getting entertained.

The client will not pay something for that what he is not guilty for the case that he got scammed by the man in the middle method. If Krishna Varma likes to lose more money in such a case, than he can file a court case at the local court of the client. The Supreme Court and the court in India are not responsible for the case he has a contract with an U.S. company. Such a threat shows that Krishna Varma anything from business law. It would be recommended that he consults a good local attorney before he attacks others for his own fails. A cheaper way would be to file a case at the Federal Trade Commission (FTC). The FTC has for this purpose an Complaint Assistant, which can get found at https://www.ftccomplaintassistant.gov/.

It is in the US not illegal to hire offshore call centers for calling US customers. Would it be illegal then he liked to be a partner in crime of an illegal activity. He needs to provide victims and proves that called customers got cheated. That will be very difficult for an outsider.

Everybody, who made wrong investments, is guilty by himself. The business is hard and not a playground. Maybe Krishna Varma thinks that he is still playing in the sandpit. If Krishna Varma has made investments without having a valid contract with the client then he is guilty by himself because he did not prove the promises and trusted to the words of the scammer.

I got forwarded the following email with the comment from Robbie Middleton: “I have never seen this name Krishna Varma.”. As I only try to help by listing the scammers without any financial interest I have tried to get in contact with Krishna Varma and asked him to send me the email headers for finding out the scammers. He sent an answer how he felt betrayed, but he did not send one of the email headers, which makes it possible to find the man in the middle. That a man in the middle is exists is fact because he is not known from the client, but he can work.

Instead of delivering the necessary data he tried to attack me too with a baseless complaint where even not proves can get listed and tried to blackmail me too:

 
What is this What the fuck you are doing from peoples Please i have no time to argue with you ok Kindly  tell To robbie to refund my loss pr else i will make you also in the list By a screen shot of your mail

If someone is listing scammer and scams then you'll find revenges wherever some postings are not getting verified. As I'm not offering something or selling something on the Internet I'm not interested in such a case to take any action against such a posting - it would keep me only busy. If someone does not trust me for such a unproved posting than it his problem and not mine. I have not more and not less if someone belives me or not.

Maybe Krishna Varma has been on drugs or drunk as he has written the following email:

From: Krishna Varma [mailto:iamkrishnavarma@gmail.com]
Sent: Thursday, August 27, 2015 1:08 AM
To: middleton
Subject: Fwd: Final Notice For you all TMS/VVT

 

Hello

TMS/VVT

My self i am Krishna Varma  From Hyderabad Leaving near by Your Head Office of VVT .

I have gathered total 19 companies which have been gone loss because of you all and also for your idiotic commissions and VOIP CPD . So here we are gathered and going to file a complaint on India And on the same way at Your place you i think the location of your Judicial Is http://www.floridasupremecourt.org/ and also at http://www.largo.com/department/division.php?structureid=33 and also on India and also in bangladesh and in india total 4 states were ready to put a case on their places and  I know the main Secrets of your business its an illegal to run an BPO Numbers dailling from India and also cheating USA citizens with your Technology.

The Final Conclussion is You have to pay the loss of mines or else i will be go head with all those companies and we all will send you to prison . with complete documentations and posters are also ready to post on your area walls and also in Web and linked IN with complete proofs and conversations of Robbie Vance Donna Dylan And new Guy VVT dont know his name perfectly . even i posted a complaint on your company but no response even a idiot have been commented too i wont leave any . and listen i invested 5 lakhs for systems and salaries of 4 months even i dint paid any uprent to any one i directly contacted to Robbie by seeing add on BPO Friends. 

No more Discussions if you all want to survive cool with your business you have to pay my loss of 3 Lakh because systems are my own no need for that . or else your company will we seased and you all will be in prison . for this even i will spend more 5 Lakhs to do this all. 

If you want you close this issue cool and calm then credit my amount on my account . 

If you wont reply to this mail you will directly get a call . from were the call comes even you wont think .

i am really frustrated with you all i just done for 4 months i have 5 lakhs loss if i do it for 1 year i have to die . if it comes i will die by writing your names and i will mention because of Robbie and Vance i am going to die . 

So clear this issue as soon as possible by this week or else the posts and posters will be going every were and every websites and linked in too... 

And VVT  this message is for the Indian guy you cant understand this tell him to read this 

Hello mr VVT naku ne peru telusu ne vuru telusu me babu garu cheyse pani telusu mariyadhaga nuvu indhulo nunchi thapuko ledu ante ne medha kuda kalipe vestha case motham 24 companies ready ga unnai case veyatanike aa robbie and vance gadi valla naku ochinna nastam 5 lakhs and VOIP baga yekuvga vesthunadu unlimited voip na dagara monthly 500$ ke chesthunna kotha campaigns anni . kani TMS vadu 1350$ for one month ante yearly 1 crore aaa motham motham baitake lagutha nenu yevaro telusukovali anni undhi kada na peru Krishna Varma . na status and na background chupistha . manchiga job cheskuntuunav and freelance lo manchi rating undhi andhuloni ma vurru dagara nundi ochi HYD lo yedo cheskuntunav  chesko kani VVT nunchi thapuko . na dagara proofs tho ready ga unna thatukoleyv direct ga ralengi vellipothav thamudu . 

naku niku ye kakshalu levu kani TMS ekada Indians ne loss chestunaru musti padesthunadu edheyna mana India meda unna respect aaa. 

Voip kavali ante nene estha okka company Voip Kosam valake nenu pay cheskunta . free ga thiskomanu voip charges lekunda bills veyamanu .

Conclusion For this all issues Pay my loss or else Make profits to the centers from now on wards. change your attitude and Way of your Commissions . 

Krishna Varma needs to understand first that he is guilty for his losses by himself. Nobody is pressured into working on this campaign. There are other campaigns without any up-front fees available too. The demand determines the supply. That means if nobody likes to take a campaign then the payment will rise and if many centers like to get this campaign than the payment will come down.

We can compare this case with the following email:

Hello Good day and How are you?
Firstly, I apologize for sending you this sensitive information via E-mail.
I am Mr. George Culmer from Lloyds banking Group United Kingdom.  I saw your
profile and I want to have a Joint Venture with you. You can view my website
and contact me for more details.
http://www.lloydsbankinggroup.com/Our-Group/directors/#
PLEASE REPLY ON THIS Email WITH YOUR MOBILE TEL: georgecul042@gmail.comMr.
George Culmer.
Mobile: +44 708 769 1912

The email looks like someone is searching a business partner, but this is only done at the first view. If we take a look at the email headers then we see the source of the email (I have made the source ip bold):

Return-path: <maria@villegaseditores.com>
Envelope-to: someone@somewhere.com
Delivery-date: Thu, 27 Aug 2015 16:28:43 -0400
Received: from [66.132.241.237] (port=42078
helo=server.villegaseditores.com)
        by wdc003.hawkhost.com with esmtps
(TLSv1.2:DHE-RSA-AES256-GCM-SHA384:256)
        (Exim 4.85)
        (envelope-from <maria@villegaseditores.com>)
        id 1ZV3mt-000G6N-2Q
        for someone@somewhere; Thu, 27 Aug 2015 16:28:43 -0400
Received: (qmail 13411 invoked by uid 48); 27 Aug 2015 05:48:04 -0400
Received: from 41.220.68.246 ([41.220.68.246]) by
 webmail.villegaseditores.com (Horde Framework) with HTTP; Thu, 27 Aug 2015
 05:48:03 -0400
Message-ID: <20150827054803.160813uan4n3913n@webmail.villegaseditores.com>
Date: Thu, 27 Aug 2015 05:48:03 -0400
From: George Culmer <maria@villegaseditores.com>
Reply-to: georgecull042@gmail.com
To: undisclosed-recipients: ;
Subject: JOIN VENTURE
MIME-Version: 1.0
Content-Type: text/plain;
 charset=ISO-8859-1;
 DelSp="Yes";
 format="flowed"
Content-Disposition: inline
Content-Transfer-Encoding: 7bit
User-Agent: Internet Messaging Program (IMP) H3 (4.3.9)
X-EsetId: 37303A296EDFC361617D62

If we take now a look at the location of the ip 41.220.68.246 we will find out that the email got sent from:

IP Address Country Region City ISP
 
41.220.68.246 Nigeria Lagos Lagos Ip Adddress Assigned To Mtn N Mobile Data Services.

Does anybody think that this location is a trusted source?

Does anyone think that Lloyds Banking Group will refund the losses which you'll make with this scam?

If you are not making any background check in such a case and you'll make business in such a case you'll be guilty by yourself for your losses. If you even don't help any investigation in such a case than you are even stupid and have no chance to get anything back.

 

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AboutMe

I'm since more then 35 years in the computer business (programming and technical support) and using the Internet since it has started. Since 2002 I'm programming solutions for Asterisk and since 2004 I'm in the call center industry.

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