Offshore Outsourcing & Scammer
Blog about offshore outsourcing and scammer in the outsourcing industry
Tech Support Scam - Scamming the Scammers
by Rudolf Faix Monday, January 11, 2016 9:42 AM

Tech Support ScamTechnical support tricks are, sadly, a to a great degree regular scourge. Most such tricks are what might as well be called rebel antivirus assaults, which attempt to terrify shoppers into buying useless security software. Both sorts of tricks attempt to make the shopper trust that the guest is by one means or another connected with Microsoft or with a security organization, and every guest tries to persuade or alarm the buyer into surrendering control over his or her PC.

At YouTube are getting already more than 18,000 videos and recordings of tech support scams found. Google also provides 445,000 hits for the exact phrase "Tech Support Scam". For this reason is my sympathy on behalf of defrauded Call Centers in very limited - pity is from my site not available in this case.

An very good example is given by the video "Scamming the Scammers - How to Handle Fake Tech Support Calls" from the user CareyHolzman with more than 360,000 views:

Another nice video with the title "SCAMMER CALLS PRANKSTER - Microsoft Tech Support Scam" from PettyPranks has already more than 825,000 views:

In the video "Microsoft or tech support scam - Locating the scammers" from Jim Browning with more than 440,000 views is the scammer the Ariba Call Center Private Limited from Kolkota, India calling:

The domain registration data from aribacallcenter.in:

Domain ID:D5907184-AFIN
Domain Name:ARIBACALLCENTER.IN
Created On:27-Feb-2012 05:54:23 UTC
Last Updated On:27-Mar-2015 01:11:19 UTC
Expiration Date:27-Feb-2016 05:54:23 UTC
Sponsoring Registrar:Webiq Domains Solutions Pvt. Ltd. (R131-AFIN)
Status:CLIENT TRANSFER PROHIBITED
Registrant ID:DI_9175366
Registrant Name:ajitesh banerjee
Registrant Organization:wishnet
Registrant Street1:1/132 M M Ghosh Road
Registrant Street2:
Registrant Street3:
Registrant City:Kolkata
Registrant State/Province:West Bengal
Registrant Postal Code:700074
Registrant Country:IN
Registrant Phone:+91.3325515940
Registrant Phone Ext.:
Registrant FAX:
Registrant FAX Ext.:
Registrant Email:soumennew@gmail.com
Admin ID:DI_9175366
Admin Name:ajitesh banerjee
Admin Organization:wishnet
Admin Street1:1/132 M M Ghosh Road
Admin Street2:
Admin Street3:
Admin City:Kolkata
Admin State/Province:West Bengal
Admin Postal Code:700074
Admin Country:IN
Admin Phone:+91.3325515940
Admin Phone Ext.:
Admin FAX:
Admin FAX Ext.:
Admin Email:soumennew@gmail.com
Tech ID:DI_9175366
Tech Name:ajitesh banerjee
Tech Organization:wishnet
Tech Street1:1/132 M M Ghosh Road
Tech Street2:
Tech Street3:
Tech City:Kolkata
Tech State/Province:West Bengal
Tech Postal Code:700074
Tech Country:IN
Tech Phone:+91.3325515940
Tech Phone Ext.:
Tech FAX:
Tech FAX Ext.:
Tech Email:soumennew@gmail.com
Name Server:DNS1.COOLKATA.BIZ
Name Server:DNS2.COOLKATA.BIZ
Name Server:DNS3.COOLKATA.BIZ
Name Server:DNS4.COOLKATA.BIZ
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
DNSSEC:Unsigned

By the large count of videos found at YouTube and search results in Google everybody can see how risky the tech support scam is. With small and easy tools can get the source of the call and the remote access to the victims computer located.

On the other site is the problem that with the amount of scam is India losing their remaining reputation. I think that it would not last long until an example is set for this amount of scam coming from there. Real companies are already not able to make some legal business because nobody trust them for the amount of scammers coming from their country.

Opposite round is everybody guilty by himself if he get scammed from someone located in India. A simple Google search and everybody can find out from where the most of the scam is coming from.

 

Tags: , , , , , , , , , ,

Fraud and Scam

Advance Fee Scammer: earoaltechnologies.com - Earoal Technologies - has even not enough money for a privacy protection service
by Rudolf Faix Wednesday, January 6, 2016 4:33 AM

Logo of the scammer Earoal TechnologiesThe scammer Earoal Technologies even does not know that Mumbai has streets with names. The scammer has registered his domain with “Registrant City: Mumbai” and “Registration Street: Mumbai”. It seems that the scammer even did not have enough money for using a privacy protection service for his domain registration data.

In his stupidity the scammer tries to offer a form filling process by email where the form is so complex that one agent needs in average 24 minutes for filling it. The scammer seems to be living in the digital Stone Age and does not know that the personal computer is already 40 years old. Additional got the SQL database system already in the early 1970s developed. A WikiPedia article shows the history of the development:

SQL was initially developed at IBM by Donald D. Chamberlin and Raymond F. Boyce in the early 1970s. This version, initially called SEQUEL (Structured English QUEry Language), was designed to manipulate and retrieve data stored in IBM's original quasi-relational database management system, System R, which a group at IBM San Jose Research Laboratory had developed during the 1970s. The acronym SEQUEL was later changed to SQL because "SEQUEL" was a trademark of the UK-based Hawker Siddeley aircraft company.

In the late 1970s, Relational Software, Inc. (now Oracle Corporation) saw the potential of the concepts described by Codd, Chamberlin, and Boyce, and developed their own SQL-based RDBMS with aspirations of selling it to the U.S. Navy, Central Intelligence Agency, and other U.S. government agencies. In June 1979, Relational Software, Inc. introduced the first commercially available implementation of SQL, Oracle V2 (Version2) for VAX computers.

After testing SQL at customer test sites to determine the usefulness and practicality of the system, IBM began developing commercial products based on their System R prototype including System/38, SQL/DS, and DB2, which were commercially available in 1979, 1981, and 1983, respectively

As we can see above is the database system already around 35 years old. If we add for a market launch and market penetration a timeframe of around 10 – 15 years then are still 20 years remaining since database systems are getting common used. Another time table found at Wikipedia shows us the develpment of the Microsoft SQL Server:

SQL Server release history
VersionYearRelease nameCode nameInternal version
1.0 (OS/2) 1989 SQL Server 1.0 (16 bit) Ashton-Tate / Microsoft SQL Server -
1.1 (OS/2) 1991 SQL Server 1.1 (16 bit) - -
4.21 (WinNT) 1993 SQL Server 4.21 SQLNT -
6.0 1995 SQL Server 6.0 SQL95 -
6.5 1996 SQL Server 6.5 Hydra -
7.0 1998 SQL Server 7.0 Sphinx 515
- 1999 SQL Server 7.0 OLAP Tools Palato mania -
8.0 2000 SQL Server 2000 Shiloh 539
8.0 2003 SQL Server 2000 64-bit Edition Liberty 539
9.0 2005 SQL Server 2005 Yukon 611/612
10.0 2008 SQL Server 2008 Katmai 661
10.25 2010 Azure SQL DB Cloud Database or CloudDB -
10.50 2010 SQL Server 2008 R2 Kilimanjaro (aka KJ) 665
11.0 2012 SQL Server 2012 Denali 706
12.0 2014 SQL Server 2014 SQL14 782
13.0 TBD SQL Server 2016 - -

For these ones which don’t think that the technical aspect is not enough and are dreaming about form filling projects comes now the legal aspect.  Data which apply to the extent of a Form Filling Project are customer related data. The problem is that such customer related data are protected by law in the traditional outsourcing countries. Take a look at the data protection law from AustraliaEuropean Union and the USA. It does not make any difference if the data are getting provided to onshore or offshore companies during an outsourcing process. Consumer and customer data are protected by law and are not allowed to leave the company. An example about the law: AT&T had outsourced some voice processes and during this outsourcing process got 280,000 datasets from customers copied from the agents. AT&T got fined with US$ 25,000,000 in this case. Only stupid ones believe that some companies are taking such a risk to get fined with such amounts.

The spam email from Earoal Technologies with the scam offer:

From: Earoal Technologies [mailto:earoaltechnologies@gmail.com

Sent: Tuesday, January 05, 2016 11:25 AM
To: undisclosed-recipients:
Subject: Non-Voice Process With 100% Payment Guarantee / Advance Payment.

 

Greetings

Hello we are looking for Centers interested in working on a Data Form Filling Process with a Fixed Payout or Advance Payment.
 
This is a simple Non-voice Form Filling Process.

In the process, the Client will provide an Online Portal and the Agents need to fill the data which would be provided from the Client end on daily basis.

The agents need to achieve Target of 20 forms / agent / day.

 

In order to estimate, approximately 15 minutes are taken on an average by an agent to fill 01 form i.e. if the Calculation is taken further the agents can approximately Fill 2530 Forms very easily on daily basis.
 
Client Requirements which needs to be fulfilled by the Center

 

Target                           : 20 Forms / per agent / per day


Working Hours             : 08 Hours
 
Working Days               : MondayFriday
 
Working Timings          : 07:00 Am – 03:00 Pm (IST)
                                        10:00 Pm - 06:00 Am (IST)


Training                         : Demo Training provided from Client End.
                                        05 Days Training.
                                        Training provided would be a Dummy Training.
                                        Training period not counted in Billing.

 

Payout                          : $1100 USD / per agent / per Month.

 

Center Security            : Bank Guarantee / Letter of credit (The Client will be providing a Bank Guarantee of $10500 USD from their Respective Bank and would be confirmed payable at any Nationalized / Regional Bank. The Bank Guarantee is provided for Center Security)

 

The process is a Fixed Payout Process with Advance Payment.

The Fixed pay would be payable by the Client to the Center until the Ongoing Contract is Valid as per the Time Period mentioned.

Also the Contract can be further renewed for following 02 Years, Depending on the quality and productivity of the Agents and the Renegotiation.

Where-as the Monthly Payout payment would be carried via Wire Transfer. There would be No Deduction or Hold of any payment.

 

Interested center reply us

Or

Reach us with our Skype id: Earoalsupport  for further discussion.
 
One-Time Consultancy Fees
Royalty Not Charged
 
Procedure for signup to be followed: –
Firstly send in your Company Profile for Client Approval.
Sign-up with The Direct Client and take training.

 

Thanks & Regard’s

 

For 

Earoal Team

 

Hand Phone         +91 889 836 3397

Mobile Phone       +91 889 836 3723

Skype Me            earoalsupport

Mail Me               info@earoaltechnologies.com                      

Web                    www.earoaltechnologies.com

Already the email shows the missing intelligence of the scammer. Not one company is searching for an outsourcing broker from abroad. You can be sure that not one company is trashing money. For the case that some company likes to outsource some project, they'll search in such a case for a center directly instead for a broker. They like to save money and if they are searching abroad then they are searching for a direct center and not for scam broker. The reputation from India is already destroyed from the scammers and every business man in the traditional outsourcing countries knows this fact.

The missing intelligience of the scammer gets shown in the sentence "Bank Guarantee / Letter of credit (The Client will be providing a Bank Guarantee of $10500 USD from their Respective Bank and would be confirmed payable at any Nationalized / Regional Bank. The Bank Guarantee is provided for Center Security)". Here the "buiness scammer" prooves already that he even does not know the difference between a "Letter of Credit" and a "Bank Gurantee".

Finally gets the scam already in the ofer email with the words "One-Time Consultancy Fees" confirmed. Here is the scammer not knowing that he can get only paid from the site which hired him - it is not the center which hired him! He can only bill the One-Time Consultancy Fee to the not existing outsourcing client!

Typical for each scammer is that he cannot show his face at his LinkedIn profile. The scammer is even so stupid that he made a personal profile under the name of his scam company - for the case that the company exists.

The domain registration data from earoaltechnologies.com are showing that the scammer even does not know the difference between a street name and the name of a city: 

Domain Name: EAROALTECHNOLOGIES.COM
Registry Domain ID: 1849033108_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Update Date: 2015-03-16T07:57:35Z
Creation Date: 2014-03-04T07:33:15Z
Registrar Registration Expiration Date: 2016-03-04T07:33:15Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: +1.4806242505
Domain Status: clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited http://www.icann.org/epp#clientUpdateProhibited
Domain Status: clientRenewProhibited http://www.icann.org/epp#clientRenewProhibited
Domain Status: clientDeleteProhibited http://www.icann.org/epp#clientDeleteProhibited
Registry Registrant ID:
Registrant Name: Earoal Technologies
Registrant Organization: Earoal Technologies
Registrant Street: Mumbai
Registrant City: Mumbai
Registrant State/Province: Maharashtra
Registrant Postal Code: 400001
Registrant Country: India
Registrant Phone: +91.8898363397
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: earoaltechnologies@gmail.com
Registry Admin ID:
Admin Name: Earoal Technologies
Admin Organization: Earoal Technologies
Admin Street: Mumbai
Admin City: Mumbai
Admin State/Province: Maharashtra
Admin Postal Code: 400001
Admin Country: India
Admin Phone: +91.8898363397
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email: earoaltechnologies@gmail.com
Registry Tech ID:
Tech Name: Earoal Technologies
Tech Organization: Earoal Technologies
Tech Street: Mumbai
Tech City: Mumbai
Tech State/Province: Maharashtra
Tech Postal Code: 400001
Tech Country: India
Tech Phone: +91.8898363397
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Tech Email: earoaltechnologies@gmail.com
Name Server: NS1.HOSTINGER.IN
Name Server: NS2.HOSTINGER.IN
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2016-01-05T21:00:00Z <<<

 

Scammer: Angel Kashyap - angel.ztechsolutions@gmail.com - angel.kashyap2 - angel ztechsolutins
by Rudolf Faix Tuesday, December 8, 2015 11:01 AM

Scammer can get easily identified because they don’t like to provide a manhunt picture in their profiles in the social networks by themselves and their offers are sounding too good to be true. Their problem is that they lie and each one which is lying needs a memory like an elephant. Scammer are not trained to use their brain so they even forget to use for each scam another profile, email address, skype address. It can be even too difficult for them because they are lazy and only interested to make money fast.

As intelligence is commercial not available, scammers are even not able to invest something into their own education. It seems that the scammers even don’t have enough brain to learn by their own mistakes or to inform themselves if their invented campaign is possible or not. Scammers are even thinking that a lot of requirements and providing a nice hourly rate is enough to get a huge upfront fee from the centers. The same way is thinking the scammer Angel Kashyap (email: angel.ztechsolutions@gmail.com, Skype: angel.kashyap2) from India. Not one outsourcing client is searching for a broker abroad and already for this reason are the offers from Angel Kashyap already scam. If we take a look at the offer which Angel Kashyap sent out by email we’ll find a lot reasons why the offer is scam:

Required Agents : 15

Required Lead Supervisor    : 01

Payout Per Agent per Hour    : $8 USD (Fixed For 1 Year contract)

Payout per Hour of Lead Supervisor : $10 USD (Fixed For 1 Year contract)

Deduction of Leave    : $ 26.92 USD

Bonus On Full Attendance : $ 50 USD

For Call Quality Purpose : 10 Calls will be Checked in a Month

100% Call Quality Bonus    : $ 50 USD

0% Call Quality Deduction    : $ 50 USD

Off Days    : Only Sunday

Login Hours    : 9 AM to 6 PM US Time

AUX (Break) Time    : 45 Minutes

Training Period    : 5 Days

Initially contract Period : 1 Year 

Email:- angel.ztechsolutions@gmail.com
Skype:- angel.kashyap2

It is already nice to find an hourly paid campaign. The problem is only that the campaign and all other campaigns from the scammer Angel Kashyap is only scam. The scammer is so stupid and seems that he does not know how call centers are working. The scammer even does not know that there is no U.S. timezone and already the United States has including Alaska and Hawai six time zones. At the continental United States we'll find the following time zones:

United States time zones map

Break time is not a paid time and for this reason does it not matter if the break is 30 minutes, 45 minutes or one hour. It remains to the organization of the call center how breaks are getting handled. It will normally never happen that all agents from a call center are making break at the same time.

Anyway with the provided email and Skype data we are able to find the social profiles of the scammer. Google finds at:

At Call Centers Forum got the user with the email address angel.ztechsolutions@gmail.com after 4 postings already banned:

Call Center Forum: angel.ztechsolutions@gmail.com got banned

More lucky has been the scammer Angel Kashyap at Call Center Partner posted December 2013:

WEEKLY PAYOUT SIMPLE NOVEL WRITING PROJECT PER PAGE 100 RS. NO NEED TO TYPE AT ALL. ONLY CORRECTION WORK IN NOTEPAD FILE
NO NEED TO TYPE. JUST CORRECTION WORK IN CONVERTED NOTEPAD FILE.

DUE TO MANY POSITIVE FEATURES MORE THAN 18 + CENTERS ARE WORKING
WITH THIS PROJECTS AND MANY MORE INDIVIDUAL PERSONS.
REFERENCE CENTERS DETAILS WILL BE PROVIDED.

PROJECT FEES : 8000 RS.
PER PAGE : 100 RS.
WORK DURATION : 7 DAYS
ACCURACY REQUIRED : 60%
QC REPORT : ON EVERY 10TH DAY
PAYMENT : ON EVERY 11TH DAY

Angel Kashyap
Business Development Manager
Z-TECH SOLUTIONS
E-mail : angel.ztechsolutions@gmail.com
Contact : +919898396486

Angel ztechThis project shows already how stupid the scammer Angel Kashyap is. With accuracy of 60% can get each 3rd word written wrong and the work of a profreading gets accepted. Microsoft Word is doing a better job for less money. Anyway the Call Center Partner profile from "Angel ztech" is linking to a Google+ profile of Angel ztech. The profile look empty. There get only found 4 friends and the profile itself is connected from 58 others. Nearly all connections at Google+ are not showing real people at their profile picture. The profile picture from the Google+ profile of Angel ztech gets found on 770 other websites too and you can be sure that it does not show owner of the profile.

The same project above got posted on LinkedIn Pulse at September 22, 2015 from a profile with the name "angel ztechsolutins". It seems that the Novel writing project is a never ending story. If the error correction needs only an accuracy of 60% it will never become a real story. Another campaign got posted on October 23, 2015 at LinkedIn Pulse from the same scammer with the title "Australia form filling process":

Eligibility: Company or private firm
Contract Period: 12 months
Total working days (TAT Periods): 24
Number of seats: 10 Operates

Software requirements of the system where the VM is installed:
OS: Windows 64 bit Based OS
Other Applications: VMWare Workstation / Oracle VM VirualBox

Hardware requirements of other systems:
Processor: Pentium IV
RAM: 1GB
HDD: 10 GB
Network: Wired Ethernet (recommended) / Wireless
Software requirements of other systems:
OS: Windows XP Service Pack 3 32 bit Based OS
Other Applications: Internet Explorer 8
Quality Analyzer: 1
Local Server PC: 1
Local Server: The Local Server is a Linux(Cent OS) based server installed on a virtual machine run by VM Ware
Workstation / Oracle VM VirtualBox.

Hardware requirements of the system where the VM is installed:
Processor: Core 2 Duo
RAM: 4GB

Email angel.ztechsolutions@gmail.com

A big problem for the campaign offer above is the Australian data protection law - Australian Privacy Principles (APPS). The fines breaking the law are for the client very high and for this not one company will risk getting fined. On the other site is the personal computer already 40 years old and all data are already digital stored. There is no need for any form filling work. Forms are getting filled automatically and with 100% accurancy from the computer. Why someone should hire manual work in this case?

I don't like to list now all the scam campaigns from Angel Kashyap, because all the campaigns listed from this profile are scam. I like to show you now some interesting connections found in the campaigns. At Call Centers Forum we'll find a posting from November 2013 at http://www.callcentersforum.com/tag-bpo.html?page=5 with the following content:

Author: mohammedchhipa - Replies: 0 - Views: 252 BPO PORCESS

HELLO TO ALL

WE ARE THE OUTSOURCING THE ALL TYPE OF THE PROCESS

RELATED NON VOICE AS WELL IN TO VOICE

WE HAVE MANY PROCESS WITH THE GENUINE PAY OUT PROOF

IF ANY ONE LOOKING FOR PROCESS THAN CONTACT TO US

FAKE QUIRE PLEASE DO NOT TAKE OUR TIME

FOR QUIRE OR REQUEST FOR PROCESS CONTACT AT

MAIL ID : angel.ztechsolutions@gmail.com / aqil.ztechsolutions@gmail.com

CONTACT NUMBER : +919898396486

Interesting at this posting are the provided email addresses and the phone number. Both are still in use. if we are using Google for searching the phone numbers and email addresses then we get more scams results from the same source:

  • FreelancerMap
    Mohammed Chhipa, Movingnode Technologies Pvt Ltd, mohammed.movingnode@gmail.com, Skype Id: mohammed.movingnode, Contact: +919898396486

  • Call Center Forummohammed.movingnode
    Movingnode Technologies Pvt Ltd,  Wage Management, Contact at : +919824226189 OR +919898396484, mohammed.movingnode@gmail.com, Skype Id: mohammed.movingnode

  • LinkedIn Group Call Center Campaign Opportunities
    alana Kyle, Offline simple work available with great payout, Z-TECH SOLUTIONS, E-mail: alana.ztechsolutions@gmail.com, Contact : +919898396486

  • LinkedIn Group BDM Groups for Business Development Managers
    postiong from AQIL Z-TECH SOLUTIONS

    GENUINE VOICE & NON-VOICE PROCESS ARE AVAILABLE WITH DIRECT CLIENT SIGN UP

    (NON – VOICE PROCESS)
    DEBT MANAGEMENT (NON VOICE PROJECT)
    WAGE MANAGEMENT (NON VOICE PROJECT)
    MEDICAL BILLING PROJECT DETAILS
    TELECOM OFFLINE PROCESS WITH LC/BG
    BILLING AS MIN 3 LAKH AS FOLLOWS
    EDITING PAGE PROJECT
    IDBI FEDERAL INSURANCE FORM FILLING
    NOVEL WRITING PROOF READING AND TYPING PROJECT (WEEKLY,15 Day and MONTHLY
    (VOICE PROCESS)
    INDIAN AIR PORT AUTHORITY PROCESS INBOUND
    MAKE MY TRIP INBOUND PROCESS
    USA CUSTOMER CALL ATTEND INBOUND PROCESS

    SINGAPUR AIRLINES INBOUND PROCESS

    CUSTOMER CHAT SUPPORT EDUCATIONAL

    Inbound Customer Support & Outbound Customer Care With Live Chat Support
    US HOLIDAY TRAVEL CUSTOMER SUPPORT INBOUND

    US Inbound Customer Support

    FOR MORE INFORMATION REGARDING PROCESS PLEASE MAIL ME E-MAIL ID : aqil.ztechsolutions@gmail.com

    SKYPE ID : aqil.shaikh1

    CONTACT# : +917383131953

    NOT : SERIOUS CENTER PLEASE CONTACT ME BECAUSE SLOTS ARE SHORT TIME AVAILABLE

    THANKS & REGARD

    AQIL SHAIKH

    BUSINESS DEVELOPMENT MANAGER

    Z-TECH SOLUTIONS PVT. LTD.

We can continue endless following up their phone numbers and email addresses. All profiles we'll find have in common that not one provides the picture of a real person, all have a free email address, not one remembers the correct writing of his company name and much more. Not one is for this reasons trustful. Centers which got scammed from them are guilty by themselves. Everybody which is sending some money to such scammers should consult a madhouse doctor for a check-up.

Here you can see the Skype profile from Angel Kashyap. The person is even here not able to show his real face and is dreaming from live in Dubai instead of India. Maybe the jails in Dubai are more comfortable than in India:

 

 

A funny chat with a scammer
by Rudolf Faix Tuesday, November 24, 2015 8:24 AM

ScamYesterday I got a friend request on Facebook from a person with the name Dalbaq Singh. Shortly after I accepted the friendship request I got the first chat message from him (the provided time is GMT+1):

10:53pm Dalbaq Singh:

Hey Rudolf !

I came across your profile and your company ! Wanted to know more about the type of process you can help to start ! Waiting for your reply ! Thanks !

A short check of his Facebook profile returned, that the profile is empty, he cannot show his face and he has only one friend - me. I know already which kind of person he is. As I'm not offering anywhere something I replied the same way like to everybody who is asking me for campaigns:

11:04pm Rudolf Faix:

I'm sorry, but i'm already retired. I'm not offering anything. I list only the scammers for not getting bored

He tries to show that he understands it, but he tries to continue:

11:06pm Dalbaq Singh:

Ok !

But do you have any contacts or anybody who could help me with the process !

Ok, let's continue the game:

11:07pm Rudolf Faix:

I have not really some contacts for this. Each campaign needs to get checked for being a scam campaign

He is already losing his patience:

11:08pm Dalbaq Sing:

I have started a new centre and want a process !

Such words are already a big alarm sign for me. As he is thinking that he has the right to get a process even from someone who does not offer any process, I explained him:

11:08pm Rudolf Faix:

Normally you need to search for a process before you start a new center.

The outsourcing industry is already dead.

With the next message he tries to show that he knows more about me, my work and my past then I'm knowing about myself:

11:09pm Dalbaq Singh:

But I hope since you were in this industry you must have some contacts who are already working in this industrry !

I have a process of SEO and website development for a company in UK !

I want to get core BPO process now !

What has a SEO (Search Engine Optimizing) process to do with a call center work? At the time I have been young I liked to have so many things too and I did not get it. Now I'm happy with the things I have. For this reason I replied:

11:11pm Rudolf Faix:

Be happy that you had a SEO process. They are very seldom too

His answer has been surprising me. Search engine optimizing is a work where you need to observe how your changes are accepted from the search engines. It is a process which is running for a few months and maybe less than one hour work per month:

11:12pm Dalbaq Singh:

Yes I am happy but I only have it for 25 seats !

Is he trying to sell a SEO process over the phone? Does he really think that he can get in contact with someone, which gives him the access to his homepage to make some search engine optimization? The most of the companies have hired somebody who made their homepage. As I'm really not offering some campaigns I replied:

11:13pm Rudolf Faix:

In this case you'll need to search for a core process. Some brokers are working longer than 8-9 months for getting a process. This broker I'll write about has been Rob O'Malley from UK. He retired already

It seems that he is ignoring everything what I'm writing. How someone would ever give him any work? He is even not able to listen or to read:

11:13pm Dalbaq Singh:

I want to expand more 75 seats !

As he does not read my messages and seems to be on drugs or drunk, I replied:

11:14pm Rudolf Faix:

I cannot keep you back if you like to trash money

He even tries it that he likes to pay for getting work. That is the genuine way for getting scammed.

11:14pm Dalbaq Singh:

I am ok to invest but if only the person is genuine !

Each scammer would interpret the above message as he has found a new victim. As I'm even not enjoy to scam a scammer I replied:

11:15pm Rudolf Faix:

If you invest into a campaign from a broker you'll get scammed

Even this warning he is ignoring and continues like he likes to get really scammed:

11:15pm Dalbaq Singh

Come'on Rudolf ! I know you can help me !

Please help me to get a genuine Process !

As the chat is getting boring me already I'm trying to tell it to him more directly:

11:16pm Rudolf Faix:

OK, I'll invent now a campaign only for you for the reason that you'll stop.

As you cannot accept the truth you are on the best way to get scammed

Even this message does not stop him and he continues:

11:16pm Dalbaq Singh:

I didn't understand really !

You were in this industry and you know that we can get genuine processes !

He still tries to show me that he knows more about my life than I know about it by myself. He seems to be stupid too, that he tries to continue it on this way. Why I shall tell him about my contacts? If he contacts them on the same way I'll lose some friends. For this reason I replied:

11:18pm Rudolf Faix:

As I have not one contact offering real campaigns I cannot give you some information about campaigns. On this kind of campaigns you are working I have never been working

Maybe he got it now?

11:18pm Dalbaq Singh:

So what was your area of expertise !

Wow, it seems he got it that I'm not offering some campaigns. For this reason I listed him some points about my work I have done:

11:20pm Rudolf Faix:

I have been working on computer networks, VoIP, security systems, data bases and call centers. But this centers have been working in another kind of campaigns like dating over the phone

The process dating over the phone has been working good in the German speaking area of Europe and is in U.S. not possible, because there are some requirements missing. He tries to get more information about it:

11:21pm Dalbaq Singh:

SO that is something like a voice process rather !

Where can I look for these types of campaings !

Now I need to explain him why this kind of campaign is in the U.S. not available:

11:22pm Rudolf Faix:

You even need not think about to copy such a campaign because premium phone numbers are in the U.S. already not available.

He shows again that he even did not read my answer. How someone can hire such a "call center owner"? He is not able to read and not able to accept some facts or instruction as get shown in the next messages:

11:22pm Dalbaq Singh:

Or can you help me with this !

I have a number already !

He ignored the word "premium" from premium phone numbers. So I replied again with the facts:

11:23pm Rudolf Faix:

That has been our own process. It is still working in the German speaking area of Europe, but not in the English speaking area of the world.

You have a number where you get paid if someone calls you?

Now he starts to lie to me. The U.S. have stopped this kind of phone numbers for the reason of too much scam by using this kind of phone numbers:

11:25pm Dalbaq Singh:

I have a friend in NY, he owns it and gets paid for that !

I try it again to explain him the kind of phone number to be sure that he get's it about what I'm writing:

11:25pm Rudolf Faix:

I have written about premium phone numbers. The caller pays a high price per call or per minute. You'll get paid for taking the call

Has he understood it now?

11:25pm Dalbaq Singh:

Rudolf i have a very good idea about all that !

I show him that he has no idea about any call center work and he does even not know about what has happened in the world:

11:26pm Rudolf Faix:

Then you only need to announce the phone number with any service and you can make money. The problem is only that such numbers got stopped already 2 or 3 years ago

That got stopped in the U.S, by law

It seems that he is now understanding that he cannot win this kind of discussion:

11:27pm Dalbaq Singh:

I want to rather get a process outsourced to my centre than creating or copying any process !

For this I tried to explain him:

11:28pm Rudolf Faix:

There are no processes which are getting outsourced. All offers from the low wage countries are nothing else than scam

With his next message he is confirming that he is stupid and evven cannot differ between a site of a call center and a broker:

11:28pm Dalbaq Singh:

I thought you have a website which says that you get processes outsourced to centres !

As the site is nothing else than a description of services of a call center and he seems not be able to understand English, I wrote:

11:28pm Rudolf Faix:

Not one company is searching abroad for a broker or consultant

I have nowhere any offers for call centers

It seems that he even ignore this message and continues:

11:29pm Dalbaq Singh:

But if we get a process outsourced in US !

http://wwpa.com/page/inbound-call-center-services.aspx

The content from this site is only a description about inbound call center services. It is from the time as inbound calls could get outsourced. I don't have any outsourcing offers there. So this guy has really a problem with the English language. How he can get any client if he is not able to understand anything?

11:29pm Rudolf Faix:

The only service I give to centers is free of charge, That is that I'm listing the scams

That has been an offer to get clients for my center at the Philippines. This center is already shut down

11:31 Dalbaq Singh:

SO why the website still active ?

It looks that he even thinks that a call center is giving him her campaign only to makre him happy. Does it not show how stupid he is? As it is my problem what I'm doing with my website I replied:

11:31pm Rudolf Faix:

Because I did not remove it until now. I don't know with what I shall replace it

As no requests are coming from it, it does not matter if the website is up or not

It seems that he accepts this explaination. So he likes to know now something new:

11:32pm Dalbaq Singh:

You said that you list scam companies !

so how do you differentiate between genuine and fraud companies !

As it is really easy to identify scam campaigns I have descroibed it in a simple sentence:

11:34pm Rudolf Faix

I'm reading the offer from the scammer and compare it with the law in the country of the client. The most scams are getting identified by these facts

you can read about the reasons at each scammer I have listed in my blog

It seems that he even does not believe it that he needs to use for this purpose his brain. For this he asks again:

11:36pm Dalbaq Singh:

How do you differentiate genuine vioce processes from fraud ones !

I know that a scammer is too lazy to use his brain. For this I replied again:

11:36pm Rudolf Faix

If you read my last message then you'll know it

I'm reading the offer from the scammer and compare it with the law in the country of the client. The most scams are getting identified by these facts

Now he tries to bring it to the technical support offers:

11:38pm Dalbaq Singh:

How do you know that if someone offering an inbound technical support campaign is fraud or not !

My reply is very simple:

11:42pm Rudolf Faix:

Technical support is in general a scam. Technical support gets paid from the vendor and not from the caller

11:43pm Dalbaq Singh:

yes that is what i meant !

It seems that he even does not understand how the technical support calls are getting offered at the social networks. For this I'm explaining it for im more detailed:

11:43pm Rudolf Faix:

Calls to Microsoft, Symantec, etc, are free of charge, The caller even not need to pay for the phone minutes

Now he tries it with the method "I know someone, which .....". Please remember from the begin of the conversation that he has been searching for campaigns:

11:44pm Dalbaq Singh:

I know someone who is offering an inbound technical support process and is paid by the vendor and not the caller !

The vendor would be paying to the centre and there are no sales required !

As he does not get it that he is contradicting himself already I replied:

11:45pm Rudolf Faix:

Then try to get calls from the same source

11:46pm Dalbaq Singh:

Yes I have spoken to them and even checked with other centres who are already running those processes !

taken from them

But they do charge a fee ! And gives valid legal papers against them !

So i don't find any point to see any fraud in them !

If there are already legal papers existing against them what can it be other than fraud or scam?

11:51pm Rudolf Faix:

The fee is already the fraud.

The centers you have spoken get paid for giving you the correct answer

We have in German a proverb "Wem nicht zu raten ist, dem ist nicht zu helfen" translated "This one which cannot get counseled cannot get helped":

11:51pm Dalbaq Singh:

But 3 centres are already paid and have got a the process running for the past 6 months !

I have visited 2 centres on my own and have seen the work going on !!!!!!!!!!!!!

As he tries to convince me about the legality of the campaign I'm suggesting him like everybody else would do:

11:51pm Rudolf Faix:

If you know the vendor you only need to show that your agents are certified technicians and make a them an offer which is a little bit better than your competitors. If you are lucky you'll get hired from the vendor

In the next message we can see that the vendor seems to be stupid too:

11:53pm Dalbaq Singh

The vendor has an exclusive contract with the consultant !!!!!!!!!!!

Maybe the vendor made even an exclusive contract with an broker from India. That would be the crown of the scam.

11:54 Rudolf Faix:

Not one vendor from the U.S. makes any exclusive contract.

Not one vendor from the U.S. is searching for consultant abroad

Oh, it comes better, the scammer is searching for a campaign from India abroad - in this case his search will not have some success:

11:55 Dalbaq Singh:

But when did I mention US !

Rudolf I never mentioned US vendor, DID I ????

What does he like really from me. I'm Austrian citizen and living at the Philippines. So let us continue the game:

11.56 Rudolf Faix:

There are only small software companies available in Europe. This kind of companies from Europe have not more than 3 seats for their tech support hotline

The same is valid for Australia.

The hotline from Microsoft has a head count from less than 50!!! So why you lie me?

Now he has no other possibility as to say that the client is from India:

11:58pm Dalbaq Singh:

I was taking about an Indian Client, Rudolf !

My reply has been already waiting to get entered before he has written this message:

11:59 Rudolf Faix:

Ok now I understand. Indian software companies need to have more technical support than Microsoft because their products are so bad

He tries to make now the best out of the situation he brought himself. For this he tries even to use the name of a famous person:

12:00am Dalbaq Singh:

I said that recently I heard from a centre and then got the reference about this consultant !

We are taking about e-commerce companies here !

The CEO of Microsoft is also an Indian NOW !!!!!!!!

Even a CEO of Microsoft has to follow the instructions what he gets from the owner. And this CEO did not make Microsoft to the company which is it now. There are even better examples about famous people from India available:

12:01am Rudolf Faix:

As the CEO from Microsoft has an Indian source or not does not make anything. Ghandi has been from India too

I have taken Ghandi only as an better example. His reaction shows only what he likes in reality from me:

12:02am Dalbaq Singh:

SO, what do you mean to say !

12:02am Rudolf Faix:

That does not make anybody better or worse

12:03am Dalbaq Singh:

I did not make anybody worse rather you said that indian softwares are bad !

And what do you know about ghandi ????

12:04am Rudolf Faix

It does not make India better or worse if one has a good job. There are a lot of good people available on the world

12:04 Dalbaq Singh

I asked for your suggestion and you went on a wrong line rather !

12:05am Rudolf Faix:

Buddha has its source in India too

It seems that this answer has satisfied him and he is changing the topic back to the beginning:

12:05am Dalbaq Singh:

I just asked how can someone identify if there is something fishy in these offeres !

He still does not believe it that the most of the scammers are getting identified by their own scam offers. I repeated it for him again:

12:05am Rudolf Faix:

And I have given you an answer

Did you not read it until now?

12:06am Dalbaq Singh:

Because i did not find any point which shows that there is something wrong !

As the "And gives valid legal papers against them" and the fee for the work are not already enough proof for the scam, he tries even to change the countries and the conditions how he likes. He likes to have from me a statement, which I cannot give to him as he is not declaring all the facts before. It seems to be that he tries to learn how to scam better. For the purpose to teach scammers I'm not available.

12:07am Rudolf Faix

I had written about how to identify scammer: I'm reading the offer from the scammer and compare it with the law in the country of the client. The most scams are getting identified by these facts

If you take a look at the scam campaigns that are listed on my site then you'll see that all these campaigns have a client in the English speaking countries. You have started about an Indian company which operates in India, So you need to know if they are operating against the law in India, I even cannot read and understand the Indian law.

Update Jan. 18, 2017:
Link from Dalbaq Singh (https://www.facebook.com/profile.php?id=100010758575096) removed as it returns error 404 - not found.

 

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Scammer Exposed

Tech Support Scammer: G. P. Singh - zenfinancial.com
by Rudolf Faix Friday, November 20, 2015 9:04 AM

G. P. SinghUpdate November 21, 2015: Maybe it is not clear enough in the original article, but it does not matter if the scammer is paying the centers or not in this case. The scam starts by generating the calls for the “Tech support”:

  • Offered installation calls for Mcafee, Norton, MS Office, Printer setup
    A customer, which buys a product and which is not working on his site, likes to get his money back. For this reason he will complain the seller or the hotline from the manufacturer of the product and will not call someone where he has even to spend more money than he has spent already. This is called guarantee for a product. The producer or seller of the product needs to get the chance to solve the problem before he has to give the money back to the customer. That is consumer law and for this reason are the offers of the “installation calls” nothing else than scam. Nobody will pay for something where he has a right to get it for free.

  • Blue screen calls
    For the case a blue screen happens is there nowhere shown a phone number to call. Real blue screen cases are happening during system malfunctions based on some hardware or memory defects, failures of drivers or by installing some suspicious software. A blue screen cannot get solved from remote and by using some remote desktop programs because these programs are not functioning during the time a blue screen happens. As you need to try to reproduce the problem will it be hard job to do such work from remote with a normal and technical not interested user on the other end.

  • Pop up calls
    If the pop-up is more than a simple promotion the offer is a scam. Even UK Financial Fraud Action is warning to give untrusted people remote access to their computer. Everybody knows how many people are using pop-up blocker and adblocker. The advertising industry is already crying about percentage of people can get reached. How will in this case a scammer generate enough calls which he likes to sell?

In any case call centers should be aware that participating in a fraud system is a criminal action and gets prosecuted. If you buy calls which are getting generated by malware you’ll be in the first line of investigation because of the money flow from the victim to you. Maybe the real criminal disappears in the meantime and you are the only remaining one which gets prosecuted. If the seller can get found is not so bad for you because in this case you’ll get prosecuted only for the dubious purchase but it can come worse too as everybody likes to protect himself in front of law.

The above facts cannot get discussed away. On the other site G. P. Singh tries to use the revenge postings from other scammers to use against me instead of trying to explain me where I’m wrong in my understanding his offer. The same way all other scammers are acting too. The problem is only that there are no evidences and the postings did not get proved from anyone. Richa Softwaresolution has even tried to fake an email from me but could even not provide mailheaders for it. This try can get found in my article Fake emails which seems to be from Rudolf Faix - rudolffaix@gmail.com - rudolf.faix@wwpa.com. Such an email gets shown at the screenshot below:

 

Original arcticle:

At the LinkedIn profile from G. P. Singh gets shown how a formerly successful businessman has changed to be now a scammer. The statement from G. P. Singh in answer to a comment shows already the scam: "There are no details to send. Decice what you want, place an order, prepay and we deliver the calls. Simple!".

Maybe the scammer does not know that Microsoft, Symantec (Norton), Intel (McAffee) and the manufacturers like Canon, HP, Dell, etc. have their own support hotline where their customers can call free of charge and get support without paying for it. The calls to these support hotlines are even used for improving their products. But it seems that the scammer G. P. Singh has already lost his ability to think and is only interested in getting money for nothing.

For the case that a center owner pays for getting such a kind of calls and he gets really some calls then these calls are getting generated by malware and fake websites. That is a crime which gets prosecuted. In such a case the center owner needs to think how he gets paid for his fraud service. The money flow will make the center owner to a scammer and bring him into the first line of investigation. Here are some examples about tech support scam, which got already prosecuted:

Here is a screenshot from the scam offer:

LinkedIn posting of the scam

Maybe the scammer G. P. Singh needs some money for disappearing because the Stock Fraud Attorney Fitapelli | Kurta is actually searching for more victims of a fraud done by Zen Financial Services and Jonathan Bao:

Broker Complaints: Zen Financial Services and Jonathan Bao

The securities and investment fraud law firm, Fitapelli Kurta, is interested in speaking to investors who have lost money investing with Zen Financial or Jonathan Bao.

Zen Financial Services is an independent financial planning and investment firm based out of in Alhambra, California. Zen Financial Services was established in 2011 by Jonathan Bao. Zen Financial Services specializes in retirement plans, wealth management to high net worth individuals, and small businesses. Zen Financial Services offers investments in common stock, mutual funds, annuities, Roth IRAs, Traditional IRAs, and 401k’s. Zen Financial Services is a small firm, employing approximately one to four people. Zen Financial Services’ main office is located at 205 South Chapel Avenue, Alhambra, CA 91801. Zen Financial Services is not a FINRA member firm and is not registered with the SEC.

Zen Financial Services’ founder and president, Jonathan Bao, has recommended the following securities to investors: ProShares Ultra VIX Short-Term Futures (UVXY) and Dendreon Corporation (DNDN). Jonathan Bao is also registered with Royal Alliance Associates.

These 2x ETFs are highly speculative investments which present a significant amount of risk to investors. These nontraditional ETFs trade on a daily basis, which means they should ideally be sold at the end of each day to accurately predict and maximize profit. The longer these ETFs are held on for, the harder they become to predict and the less likely an investor is to make any money.

If you or someone you know has lost money investing in nontraditional ETFs through Jonathan Bao or Zen Financial Services, Royal Alliance, or one of its other brokers, you may be entitled to full recovery of your losses. The attorneys at Fitapelli Kurta prosecute cases on behalf of investors like you who have lost money as a result of unsuitable investments recommended by firms like Zen Financial Services and Royal Alliance. These cases are taken on a contingency fee basis only, which means our firm will not receive any compensation whatsoever unless and until you recover money.

Cases are filed with the Financial Industry Regulatory Authority (FINRA) and will submit to arbitration. Fitapelli Kurta has filed hundreds of cases before FINRA and has recovered millions on behalf of investors who have fallen victim to broker misconduct. Do not delay. Call 877 – 238 – 4175 to speak directly to an attorney and further discuss the merits of your case.

Our consultations are always free.

Call 877 – 238 – 4175 now.

Domain registration data of zenfinancial.com:

Domain Name: zenfinancial.com
Registry Domain ID:
Registrar WHOIS Server: whois.onlinenic.com
Registrar URL: http://www.onlinenic.com
Updated Date: 2015-10-02 04:59:28
Creation Date: 2003-10-31
Registrar Registration Expiration Date: 2016-10-31
Registrar: Onlinenic Inc
Registrar IANA ID: 82
Registrar Abuse Contact Email: onlinenic-enduser@onlinenic.com
Registrar Abuse Contact Phone: +1.5107698492
Domain Status: clientTransferProhibited
Reseller Org: DelhiNet Web Services Pvt. Ltd.
Registry Registration ID:
Registration Name: Zen Financial Inc.
Registration Organization: Zen Financial Inc.
Registration Street: 22582 Forest Run Drive
Registration City: Ashburn
Registration State/Province: VA
Registration Postal Code: 20148
Registration Country: US
Registration Phone: +1.3477464430
Registration Phone Ext:
Registration Fax: +1.3474120995
Registration Fax Ext:
Registration Email: gp@zenfinancial.com
Registry Admin ID:
Admin Name: Zen Financial Inc.
Admin Organization: Zen Financial Inc.
Admin Street: 22582 Forest Run Drive
Admin City: Ashburn
Admin State/Province: VA
Admin Postal Code: 20148
Admin Country: US
Admin Phone: +1.3477464430
Admin Phone Ext:
Admin Fax: +1.3474120995
Admin Fax Ext:
Admin Email: gp@zenfinancial.com
Registry Tech ID:
Tech Name: Zen Financial Inc.
Tech Organization: Zen Financial Inc.
Tech Street: 22582 Forest Run Drive
Tech City: Ashburn
Tech State/Province: VA
Tech Postal Code: 20148
Tech Country: US
Tech Phone: +1.3477464430
Tech Phone Ext:
Tech Fax: +1.3474120995
Tech Fax Ext:
Tech Email: gp@zenfinancial.com
Name Server: dns1.theworldwidewebpeople.com
Name Server: dns2.theworldwidewebpeople.com
Name Server: ns1.thewindowshostingpeople.com
Name Server: ns2.thewindowshostingpeople.com

Update November 21, 2015 - A statement from Mr. G. P. Singh:

Also, ZenFinancial, has nothing to do with the 'Zen Financial Services' which you are referring to, so please remove this post, ASAP

Maybe he is right in this case, but it is his problem to use the same name of a fraud company. As Microsoft and the other companies are not publishing his phone numbers for their support services remains the question how the calls are generated. The offer includes "Blue Screen calls" and "Pop Up calls". As no phone number gets shown at a blue screen it will be very hard for a scammer to find any arguments why someone should call his number if there is no scareware or malware used for generating this kind of calls. Scareware and malware distribution is a crime!

Update November 21, 2015 - A personal message to me from a Facebook member:

I saw your post regarding Mr Singh. He has a lot of campaigns to offer. I am supposedly going to run his payday loan campaign but a supposed to be 1-2 minutes script to run by an agent he wanted the call to run for 15 minutes. Which is very impossible and the pay is $9 only per succesful transfer. Definitely all centers who gets campaigns from him lost. I have never seen an outbound campaign with a very short script to run on a call for 15 mins or more. I think too hes a scammer. You may check his zen blog page for diff campaigns

 

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AboutMe

I'm since more then 35 years in the computer business (programming and technical support) and using the Internet since it has started. Since 2002 I'm programming solutions for Asterisk and since 2004 I'm in the call center industry.

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