Offshore Outsourcing & Scammer
Blog about offshore outsourcing and scammer in the outsourcing industry
Scammer - Manoj Kumar Devisetty - microsoftcertifiedtechnician.com - cognialtechnologies.net
by Rudolf Faix Saturday, October 31, 2015 2:35 PM

We know from previous cases that scammer don't have any education, are not trained to use their brain, are too lazy to do some real work and like to get only your hard earned money. The same is it with Manoj Kumar Devisetty and his domains microsoftcertifiedtechnician.com and cognialtechnologies.net.

Let us first take a look at the social network profiles of the scammer Manoj Kumar Devisetty:

Social Network Profiles of the Scammer Manoj Kumar Devisetty
Facebook (pdf) LinkedIn (pdf)
Manoj Kumar Devisetty Works at Voxant SOFT
Went to Ravindra Bharathi Public School (Left in 2006)
Lives in Hyderabad, India
From Vijawada, India
C.E.O
Hyderabad und Umgebung, Indien | IT und Services
Actual: C.E.O
Before: ask4technology, Microsense Private Limited
Education: ravindhrabarathi school
Manoj Kumar Devisetty

He is using the same free email address manojkumardevisetty@gmail.com from Google. He is using the same email address for his scam offers too (the offer gets found at LinkedIn Pulse too):

From: Manoj Kumar Devisetty <manojkumardevisetty@gmail.com>
Date: Thu, Oct 29, 2015 at 2:10 PM
Subject: Business propos


Outbound and Inbound Tech support

We are one of the leading tech support outsource and dial for USA and United Kingdom,As we are looking for he center who want to dial from the our company

We are the only center who pay’s the Hourly Basis in Tech support

Minimum centers 5(Five)

Payout:4$(dollars)/Agent/Hr in prorated basis

Most success rate for tech sales website

Vendors/Consultants: Please don't share the website details to the centers until or unless they

For vendors/consultant: www.microsoftcertifiedtechnician.com

For access codes Please contact us Viaemail:manojkumardevisetty@gmail.com

                               Phone:+91 8886799995

               United kingdom telephone:(+44) 7031939650

Our access codes will be changed every day at the time of shift timing starts, Access codes will

provide all the centers before one hour of shift starts.

  1. Dial-er provided by us.

  2. Voip and data center has to bare (or) we will provide the both for paid.

  3. Training via online Go-meeting from United kingdom with a cost of 200$ (or) center can choose

  4. Any miss use of the website center has to pay penalty of under the governance of United kingdom & Indian judiciary, Fine of 15000$ which i will also mentioned in SLA and MOU.

    1. Miss-use of the site like fraud sale fine up to 50$-100$ depends up on sales

    2. sharing of access codes to other center fine applied as rule number 4* strictly enabled

    3. All the center has to start dialing with an given Ip address.

    4. Our technology is well equip-ed for the site prevention/centers.

    5. center has to initiate with us S.O.P (Single Point of Contact).

  5. Inbound calls of 5-10 on a day /*conditions applied(if the center had reached success target of 2

  6. weekly target and monthly target enabled. (*Conditions applied)

  7. Payout cycle 15-20 Working days

  8. Center must have static Ip’s to monitor agents/access call recordings

 

Until now the scammer Manoj Kumar Devisetty does not know that real technical support is done only by inbound calls. If this inbound calls are getting generated from malware or are based on wrong information given from websites then is it a criminal action which can result in high fines and jail.

The scammer Manoj Kumar Devisetty confirms in his email that he does even not know how a phone system (dialer) is working and likes to provide the phone system to the center. If he provides the phone system for the center, then he has to provide the data and VoIP too or he has to provide one phone system seperately for each center. The center have otherwise no control about the usage of their VoIP connection and their own data.

He likes even to sell the training to the centers. Manoj Kumar Devisetty is so stupid that he does not know for whom the centers are working. If he likes to get the work done, then he has to give a training to the centers free of charge!

The way how he likes to get rich quick is shown in the point 4 of his scam offer. There he likes to get dollar fines in the name of United Kingdom and India. That shows that he even did not get any education, because otherwise he would know that the currency in the United Kingdom is the Pound and in India is it the Indian Rupie (INR). Not one country declares fines in a foreign currency.

At the point 4a the scammer Manoj Kumar Devisetty declares that each fraud sales will get fined between $50 and $100. The only problem is that each sale in technical support is a fraud sale and the complete campain is nothing else than a big fraud or a big scam.

The scammer Manoj Kumar Devisetty shows his missing technical knowledge of the Internet in the point 4c. There he likes to provide IP addresses to the centers. If he does not setup a VPN system then he will not be able to provide IP addresses to the centers. Even that the center has to start to dial with a given IP address contradicts the point 1 where he says that the phone system (dialer) gets provided. Dialer are normally building up the phone connection and connect the call to the agents which are in duty.

At point 8 he contradicts himself that the center has to have a static ip address and at point 4c he likes to provide an IP address to the center. Here get it shown that he has no technical understanding and even does not know about what he is writing. It seems to me that the complete offer is nothing else than a copy of phrases from other offers,

The scammer Manoj Kumar Devisetty is even using the name and trademark from Microsoft for his scam domain. That is at least misusage of a trademark and can get prosecuted. In his case does it even not help to hide the domain registry data behind a privacy service - he has forgotten that there is a domain registration history services available too:

Domain Name: MICROSOFTCERTIFIEDTECHNICIAN.COM
Registry Domain ID: 1912410038_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Update Date: 2015-03-23T07:16:26Z
Creation Date: 2015-03-23T07:16:26Z
Registrar Registration Expiration Date: 2016-03-23T07:16:26Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: +1.4806242505
Domain Status: clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited http://www.icann.org/epp#clientUpdateProhibited
Domain Status: clientRenewProhibited http://www.icann.org/epp#clientRenewProhibited
Domain Status: clientDeleteProhibited http://www.icann.org/epp#clientDeleteProhibited
Registry Registrant ID:
Registrant Name: Registration Private
Registrant Organization: Domains By Proxy, LLC
Registrant Street: DomainsByProxy.com
Registrant Street: 14747 N Northsight Blvd Suite 111, PMB 309
Registrant City: Scottsdale
Registrant State/Province: Arizona
Registrant Postal Code: 85260
Registrant Country: United States
Registrant Phone: +1.4806242599
Registrant Phone Ext:
Registrant Fax: +1.4806242598
Registrant Fax Ext:
Registrant Email: MICROSOFTCERTIFIEDTECHNICIAN.COM@domainsbyproxy.com
Registry Admin ID:
Admin Name: Registration Private
Admin Organization: Domains By Proxy, LLC
Admin Street: DomainsByProxy.com
Admin Street: 14747 N Northsight Blvd Suite 111, PMB 309
Admin City: Scottsdale
Admin State/Province: Arizona
Admin Postal Code: 85260
Admin Country: United States
Admin Phone: +1.4806242599
Admin Phone Ext:
Admin Fax: +1.4806242598
Admin Fax Ext:
Admin Email: MICROSOFTCERTIFIEDTECHNICIAN.COM@domainsbyproxy.com
Registry Tech ID:
Tech Name: Registration Private
Tech Organization: Domains By Proxy, LLC
Tech Street: DomainsByProxy.com
Tech Street: 14747 N Northsight Blvd Suite 111, PMB 309
Tech City: Scottsdale
Tech State/Province: Arizona
Tech Postal Code: 85260
Tech Country: United States
Tech Phone: +1.4806242599
Tech Phone Ext:
Tech Fax: +1.4806242598
Tech Fax Ext:
Tech Email: MICROSOFTCERTIFIEDTECHNICIAN.COM@domainsbyproxy.com
Name Server: NS1.GLOBEHOST.IN
Name Server: NS2.GLOBEHOST.IN
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2015-10-31T9:00:00Z <<<

As scammer are too lazy to use their brain he has also forgotten to change his email address by registering his second scam domain:

Domain Name: COGNIALTECHNOLOGIES.NET
Registry Domain ID: 1904241447_DOMAIN_NET-VRSN
Registrar WHOIS Server: whois.domainshype.com
Registrar URL: www.domainshype.com
Updated Date: 2015-04-22T02:19:44Z
Creation Date: 2015-02-20T09:12:19Z
Registrar Registration Expiration Date: 2016-02-20T09:12:19Z
Registrar: Domainshype.com, Inc
Registrar IANA ID: 1660
Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
Registry Registrant ID:
Registrant Name: Manoj Kumar Devisetty
Registrant Organization: Cognialtechnologies
Registrant Street: hyderabad............
Registrant City: hyderabad
Registrant State/Province: Andhra Pradesh
Registrant Postal Code: 520012
Registrant Country: IN
Registrant Phone: +91.9000403922
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: manojkumardevisetty@gmail.com
Registry Admin ID:
Admin Name: Manoj Kumar Devisetty
Admin Organization: Cognialtechnologies
Admin Street: hyderabad............
Admin City: hyderabad
Admin State/Province: Andhra Pradesh
Admin Postal Code: 520012
Admin Country: IN
Admin Phone: +91.9000403922
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email: manojkumardevisetty@gmail.com
Registry Tech ID:
Tech Name: Manoj Kumar Devisetty
Tech Organization: Cognialtechnologies
Tech Street: hyderabad............
Tech City: hyderabad
Tech State/Province: Andhra Pradesh
Tech Postal Code: 520012
Tech Country: IN
Tech Phone: +91.9000403922
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Tech Email: manojkumardevisetty@gmail.com
Name Server: gns13.hostgator.in
Name Server: gns14.hostgator.in
DNSSEC:Unsigned
Registrar Abuse Contact Email: abuse-complaints@logicboxes.com
Registrar Abuse Contact Phone: +1 2013775952
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>>Last update of WHOIS database: 2015-10-31T09:54:07+0000Z<<<

Maybe it is too hard for him to remeber different user names and passwords. In such a case he need to use a little bit of his brain, which seems to be too hard for him.

Anyway he promotes a system called Intelliweb at the website http://cognialtechnologies.net/about with the following words:

Intelliweb is the highest ranked and award winning company for business service in the world.

We use the most intelligent and efficient technologies servicing business.

The contracdiction for the above sentence gets very fast found if we take a look at the Alexa global ranking of the domain cognialtechnologies.net:

Alexa ranking of cognialtechnologies.net

Additional like the scammer Manoj Kumar Devisetty to live in the same house like Barak Obama - the White House - like it is shown at the contact us page of cognialtechnologies.net:

White House - 1600 Pennsylvania Avenue Northwest, Washington, DC, 20500

 

Update November 2, 2015:

To show you how the scammer Manoj Kumar Devisetty is working I show you the first message, which he sent to me on July 24, 2015 on LinkedIn. With this message he declares that he has no ideas how offshore centers are working and how to identify scammer. It can also be that he likes to get some information about in which kind of campaigns I would invest:

Hi,

Need a help from you that to start an voice process or non voice process asap I have already tried some consultant people and paid money to them and lost lakhs of rupees... Will you please advice me how can I process further and what type of works to take do you had one let me know

Regards
Manoj

Yesterday, a few hours after he has taken a look at my LinkedIn profile, he has contacted me again. The content of his message shows that he has even not been following the link and has been too lazy to read my full article about his scam:

Hi saw you post that I'm doing scams and earn a lot of money.

1. I'm not taking any money from centers and all
2. I do have a proof that we are paying regular payments and happy customers
3. And this is the not they to use... And it also mention in the site it is the form of cognialtechnogies

I do respect you comment and updates bit I don't know why you kept me like this.... Will you please let me know where the situation arises from your side. So that we can rectify the errors

The facts are:

  • There is nowhere written that he is earning a lot of money. I cannot know how many stupid people have tried to make some business with the scammer and for this reason I cannot know his income from the scam

  • That he does not take some money from the center is a big lie, because in his offer is written that he likes to get $200 for an online training of the center. Maybe in his scammer dreams are $200 no money or only a tip.

  • With his point 2 "I have a proof that we are paying regular payments ..." he confirms that he likes to play man-in-the-middle. How he can have a proof about regular paymenta if he even did not know two months before which kind of campaigns are legit and which are scam?

  • He even has even forgotten that he is the owner of the domain cognialtechnologies.com. He tries to play even here man-in-the-middle. The statement "... it is the form of cognialtechnogies" shows only that he has a bad memory!

  • I think that even he does not recognize already his own lies and is living in a dream world. Another possibility is that some drugs or alcohol have already destroyed his brain and he is not able to think logically

To say that he is not using any scam is not enough. I understand it like this that he is producing scam instead of using an existing one:

That you can ask me directly and I'm not using any scam according this I'll be happy that you are delete the post of that. And that's

Based on the information he provided until now I see not any failure or error in my opinion that Manoj Kumar Devisetty with his sites microsoftcertifiedtechnician.com and cognialtechnologies.net is nothing else than a scammer! So there is no reason to delete or to correct something.

With his next statement the scammer is already thinking that a phone number from an UK VoIP provider is already a company registration:

My company is n UK also you can check in records sir, as we are moving with good reputation and don't spoil that post

Where is the reputation coming from? I did not find any reputation about one of his domains, which are only 7 and 8 months old. It takes years to build up a good reputation. I know he is a super businessman, which has confirmed three months before that he even don't know how to identify scam offers. Is such a businessman able to build up a good reputation within a few days?

This lie about the UK company can get very easily identified. Each company, which is working B2B needs to have in the European Union a VAT ID. The VAT number is not a secret and has to get provided on each bill. Valid VAT numbers can get verified on a central website. For this reason I asked the scammer Manoj Kumar Devisetty to tell me his VAT number, which he could not provide:

I'm Mr. Rudolf in not working wih you and I doest want to show all the details and you can check in Google search

On this statement I tried to explain him the EU tax and billing rules with the words: "Google is not relevant for this purpose. You have just confirmed that you have even no idea from the billing laws inside the European Union. For this you have no company in the UK. You are nothing else than a scammer. VAT ID's of both parties have to get written on each bill! They are not a secret, they are against tax fraud available!!!"

Bull shit..!! I need not to be get fraud from you and I'm not gaining anything from you and mostly you are not even my clinet to show the proofs and all.... I had just informed you that. With having any relevant kind of information how could you put all by its own way. I don't want to share everyone everything to all to prove my self OK. Thanks Mr.Rudolf please to meet you again this is not personal don't take to the heart everything. And you had a Cline that we had fraud and all if yes, let me know

I know that a scammer cannot provide any proves for this I replied this way: "I know you need not fraud because you make the fraud by yourself. Your lies don't help you and the law is not interested in it what you like or not. Here some information and links about VAT-ID's: https://en.wikipedia.org/wiki/VAT_identification_number"

Mr.Rudolf its own thing to share... if you please dont mine please delete that and i dont want to get a call from all the people.... i had given the basic details about that and more thing i'm not the slave for you to prove the records from all or else leave it

no one intimated that i'm a scammer and non raise a complete on me and took your own decision to make your self Great work

It does not matter or makes any difference if Manoj Kumar Devisetty has already scammed some people or not. He has at least tried to scam somebody. That fact shows the charcter of Manoj Kumar Devisetty and makes him to a scammer instead of a trustful business partner.

I don't know how other people are calling someone which is

  • misusing the name of a trademark
  • thinking that he has his office inside the residence of the U.S. president - the White House
  • registering at least one domain with an incomplete address (street address of cognialtechnologies.com is missing or wrong)
  • offering at least one offshore call center campaign which is nothing else than a big scam (outgoing tech support)
  • and lies as soon as he starts typing or open his mouth

For me are such people only SCAMMER, FRAUDSTER and CRIMINALS!!!

Update December 10, 2015: Today I received the answer from the ICANN on my ticket about the Whois Inaccuracy from the domain cognialtechnologies.net:

Dear Rudolf Faix,

Thank you for submitting a Whois Inaccuracy complaint concerning the domain name cognialtechnologies.net. ICANN has reviewed and closed your complaint because:

- Based on the current Whois data, the domain was suspended when the complaint was received by ICANN, or the registrar demonstrated that it took reasonable steps to investigate the Whois inaccuracy claim by suspending, deleting, cancelling or otherwise deactivating the domain name.


ICANN considers this matter now closed. If you have reason to believe that your complaint should not be closed, please forward this e-mail along with any other relevant information to ICANN Contractual Compliance at compliance@icann.org . ICANN will review your submission and, if appropriate, forward it to the registrar to ensure compliance.

Please do not reply to this email (replies to closed complaints are not monitored by ICANN staff).

ICANN is requesting your feedback on this closed complaint. Please complete this optional survey at https://www.surveymonkey.com/s/XXXXX.

Sincerely,

ICANN Contractual Compliance

Update Jan. 18, 2017:
Link from the Facebook profile Manoj Kumar Devisetty (https://www.facebook.com/mdevisetty) removed as it returns error 404 - not found.

 

Scammer: SHR Solution - shrsolution.org - Vikram Pratap Singh
by Rudolf Faix Tuesday, September 8, 2015 5:39 AM

LinkedIn profile graphic of Kashyap BhattThe "Scammer: Vikram Pratap Singh - SCISOLUTIONS.US, ALDIABLOS.US, ALDIABLOS.COM and SHRSOLUTION.ORG" is still active and tries to sell dreams to call centers. For offering these dreams he likes to get a dream charge, sorry he calls it consultancy charges, of INR 300,000 (~US$ 4,488.80). It looks like the scammer needs urgent a lot of money!

Until now Vikram Pratap Singh did not get it that the personal computer is nearly 40 years old and that in the civilized countries are for this reason no form filling projects available. All forms are getting generated from computers and there are no forms which need to get manually filled. Additional are consumer data protected by the law in the traditional outsourcing countries and the fines for breaking this law are very high so that not one company will take the risk and would outsource (not onshore and not offshore) their data processing. Health and bank data are very sensible data and have additional a special protection from the law in the traditional outsourcing countries.

Typical for each scammer is that he cannot show his face in his LinkedIn profile. The reason for this is very simple - the scammer does not like to provide a manhunt picture by himself.

The email from shrsolution.org:

From: Kashyap Bhatt [mailto:kashyap.bhatt@shrsolution.org]
Sent: Monday, September 07, 2015 1:11 PM
To: 'Kashyap Bhatt' <kashyap.bhatt@shrsolution.org>
Subject: Health Insurance Form Filling

 

Hello,

We are outsourcing company located in Ahmedabad . We also have existence in country such as USA, UK, Singapore and cities in India.

We have a tie up with client in US, UK, Canada, Australia and we can outsource their process to you.

In some of these processes we are the direct client located in India and take sole responsibility for your payment.

We charge you a consultancy fee for the processes that are given. All processes are genuine and free of risk.

Awaiting your reply.

Please see details of the project.

Health Insurance Form Filling

 

Project Description:

  • Payout = INR 20 Per Form (Inclusive ST)
  • Work load: 4000 forms/ Week For 1 Slot
  • Weekly Payment.
  • The forms need to be filled in to the software that will be provided.
  • The type of data needed to fill would be from an image or a PDF file.
  • Training will be provided online/onsite (Onsite training travel and other charges to be borne by the centre).
  • 1 Slot = 10 seats.
  • Contract Period : 11 month
  • Submission period: 6 days
  • QC Report: 5 day
  • Consultancy charges : 3,00,000/-INR

      Feel free contact me for any queries.

Thanks & Regards,
Kashyap Bhatt
+91 70960 25070
SHR Solution
Skype : kashyap.bhatt26

The email headers:

Delivered-To: l.b.christiansen@gmail.com
Received: by 10.140.20.228 with SMTP id 91csp1330143qgj;

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Message-ID: <55ed70e5.053c3c0a.dfe6.ffffe3e2SMTPIN_ADDED_BROKEN@mx.google.com>
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From: "Kashyap Bhatt" <kashyap.bhatt@shrsolution.org>
To: "'Kashyap Bhatt'" <kashyap.bhatt@shrsolution.org>
Subject: Health Insurance Form Filling
Date: Mon, 7 Sep 2015 16:40:31 +0530
MIME-Version: 1.0
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The actual domain registration data from shrsolution.org:

Domain Name: SHRSOLUTION.ORG
Registry Domain ID: D168825547-LROR
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Update Date: 2015-05-31T12:27:25Z
Creation Date: 2013-05-30T15:00:02Z
Registrar Registration Expiration Date: 2016-05-30T15:00:02Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: +1.4806242505
Domain Status: clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited http://www.icann.org/epp#clientUpdateProhibited
Domain Status: clientRenewProhibited http://www.icann.org/epp#clientRenewProhibited
Domain Status: clientDeleteProhibited http://www.icann.org/epp#clientDeleteProhibited
Registry Registrant ID: CR144307266
Registrant Name: Registration Private
Registrant Organization: Domains By Proxy, LLC
Registrant Street: DomainsByProxy.com
Registrant Street: 14747 N Northsight Blvd Suite 111, PMB 309
Registrant City: Scottsdale
Registrant State/Province: Arizona
Registrant Postal Code: 85260
Registrant Country: United States
Registrant Phone: +1.4806242599
Registrant Phone Ext:
Registrant Fax: +1.4806242598
Registrant Fax Ext:
Registrant Email: SHRSOLUTION.ORG@domainsbyproxy.com
Registry Admin ID: CR144307268
Admin Name: Registration Private
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Update Jan. 18, 2017: Links for the domain shrsolution.org and to the host.aldiablos.com removed as they don't exists anymore.

 

One more SCAM campaign from Richa Software Solutions - Image to Notepad conversion
by Rudolf Faix Wednesday, August 5, 2015 1:19 PM

Richa Software SolutionsAs one SCAM campaign is not enough, Richa Software Solutions - Ambuj Sahoo likes to get rich by inventing campaigns and taking huge upfront fees instead of doing a regular work. I know that inventing campaigns is much more easier then doing some work and a scammer is normally very lazy and by working it could happen that he gets sweaty.

Let us take first a look at the email from Richa Software Solution:

From: Priti Das [mailto:bpo1@richasoftwaresolutions.com]
Sent: Wednesday, July 08, 2015 5:51 PM
To: bonsaiedu@gmail.com
Subject: Image To Notepad Reading Process For 5 Ids

 

Dear Sir,


As per your interest regarding the BPO process inquiry,Kindly see the attached  "IMAGE TO NOTEPAD READING PROCESS FOR 5 IDS" and do the needful.

In the attachment you will get the below documents:-

  1. Process Details.
    2. Sample SLA.
    3. Software Snap Shot.
    4.Center Details Form(CDF).

About Process:-

The below points are notify in the attached process. 

  • The training and service will be conduct by the Direct Clientonly.
  • The center will receive both Image file and as well as converted notepad file.
  • The process is to only make checking of the Notepad file to correspoding image file
  • The center will getiing billing as per the accuracy criteria
  • Monthly billing for the center will be very high.

For more details please free to contact us (Sales Dept.):-

Thanks & Regards
Priti Das.
(Richa Software Solutions)
www.richasoftwaresolutions.com

skype:-bpo1.richa
India Tel-(+91) 9040014055
[M-S- 10.00 am to 6.00 pm IST]

Process Details.pdf (187.51 kb)

Sample SLA.pdf (361.13 kb)

Center Details Form.pdf (175.86 kb)

Sample Data.rar (884.75 kb)

Here is a screenshot from the relevant part of the campaign description:

Richa Software Solutions - Image to Notepad conversion

The monthly workload is the same. The difference in the payment is only depending on the "Application Fee" for the scammer Richa Software Solutions - Ambuj Sahoo. For this reason is even the payment of the accuracy parameters different. Such a rule is only in interest of a scammer and never the interest of a real client. A workload of 300 pages done during 15 days = workload of 600 pages done during 30 days. This proves already the scam.

The accuracy parameter does not make any sense if there is not at least one more center making the same work and the result can get compared. Such a method is too expensive even by using the way offshore outsourcing.

Additional has a book around 400 pages. The offered workload for one center is 600 pages per month for 11 months! That means one center is typing 6,600 pages or 16.5 books in this time. Word processors exist since 35 years and their storage format can get still imported into Microsoft Word. Not one client has been sleeping since 35 years and got now the idea to convert existing and not digitaliced books copied by typing them new. The most books got already 25 years ago scanned and converted by using OCR software. There is no need for any client to trash money - especially on a simple computer print-out.

If we take a look at the "high confidential" sample then we see that it is a simple printout. So there is normally no reason to do some manual work if the client is owner of the content (copyright). If the client is not the owner of the content then the center, which does the work, is helping by breaking the copyright law. Thie center as an accomplice of the client can even get fined in an higher amount than the client itself, because the center is breaking the law and the client is only animating the center.

A copy of the high confidential example page:

Richa Software Solutions - Sample Data

 

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Scammer Exposed

Form Filling Scammer: SurfaceBPO - Purushottam Maheshwari - surfacebpo.com
by Rudolf Faix Friday, June 26, 2015 5:55 AM

Surface BPO & ConsultantsThis process shows that the some people never learned something in their life. Even a person, which calls himself to be a "director", belongs to such a group of people. Maybe he hopes that the title "director" makes him more believable and trustful. In German language we call such people: "Stupid born and learned nothing."

Lets start with the email he sent out:

From: Surface Bpo <surfacebpo@gmail.com>
Date: Thu, Jun 25, 2015 at 11:12 PM
Subject: VCC DATA ENTRY WORK RUNNING SINCE LAST 2 YEARS
To: 



Thanks & Regards, 

Purushottam Maheshwari

Director
SurfaceBPO
M: +91 998-108-6002
Skype ID: fivebrothers6

E: surfacebpo@gmail.com

Website- www.surfacebpo.com

 

G00D Project G00D Relat!on !s our Aim...

About Upfront please discuss , we want satisfaction only ....

The email shows already how lazy this guy is. Don't forget scammer are lazy. I would expect that at least a greeting and some information would be written that the campaign is found at the attachments, but even for this the scammer is too lazy.

At least we'll find in the attachment VCC surface form filling.docx (16.93 kb) a greeting:

VERTICALCUSTOMER CONTRACT FORM FILLING WORK

Hello DearAll.

First of all ,, maximum people already know about thisproject but read the details one more time because there is few changes.  

·      What will be Work- Agent has toenter the details of customers in software which is provided by Client. Agentshould know Basic English language.

ØFixed Workload of 4000 forms.

ØTyping with copy paste also, whichreally makes the work very simple?

Ø28 columns only in this 2 or 3fields you don’t need to type. Payout Rs 18/- Per Form.

ØEach form just takes 3 minutes tobe filled in.

ØThis Contract is initially for 12months then can be renewed.

ØBilling- Twice in a month by a/ctransfer.

·       Flexibilityof submitting 2000 forms on 16th day & rest 2000 forms on 31stday.

·      Minimum number of Seats -1

·      Rate or billings- Highest paymentwill be 18INR per form and lowest payment will be 6INR per form (The ratesinclude all taxes, including service tax , TDS or any other tax prevailing inyour state). That will be depending in accuracy. Accuracy details-

1.   97% to 100%- 18INR per form

2.   94% to 96.99%- 16INR per form

3.   90% to 93.99%- 12INR per form

4.   86% to 89.99%- 10INR per form

5.   81% to 85.99%- 6INR per form

6.   76% to 80.99%- Rework allot

Below 76% accuracy – Agreement Terminate

If any centre got rework and after complete rework they got75% to 80% accuracy in that case contract will be terminate but we will paidthem as mutual understand .

Once QC will generate centre will get each and every mistakewhat they did, we will not send only sample of mistake.

·      Payment Cycle- we are providing 15thday payment. Once centre will submit data then within next 6 days they will getQuality report then within next 48 hours centre will get payment throughNEFT/RTGS only(If the amount is near to PDC then center can use that PDC) Ifthere will be any Sunday or leave then it will be late by one or 2 days.

·      Payment Security- PDC of 50%amount.

·      Business Procurement charge +Consultancy charge = 135,000 INR. ( For 10 seats)

·      1 SEAT- 18000 INR.

·      5 seats- 85,000 INR.

·      ALL ABOVE CHARGES WILL ADD TAXESALSO.

·      SIGNUP METHOD-

·        A) DEMO INTRODUCTION ON SKYPE : A FULL TRAINING OF30 MINUTES BY SHARING THE SCREEN ON SKYPE TO SEE HOW EXACTLY THE WORK ISENTERED IN ALL 26 COLUMNS SO THAT YOU MAY EVALUATE THE TIME TAKEN, THE QUALITYOF WORK & THE QC METHODOLOGY.

·        B) ONCE YOU ARE CONVINCED THAT YOU CAN DO THIS WORKWE NEED YOUR CONFIRMATION ON EMAIL TO PROCEED.

·        C) THEN WE WOULD BE SENDING YOU THE DRAFT OF SLA TOSUDTY THOROUGHLY.

·        D) ONCE YOU ARE SATISFIED WITH THE OVERALL PROPOSAL;YOU NEED TO DO NEFT OR BY CASH DEPOSIT THE DAY TO PROCESS THE AGREEMENT &THE ID. ONCE WE WILL RECEIVE THE PAYMENT YOU WILL GET CONFIRMATION ON EMAILALSO AND WITHIN 48 HOURS YOUR ORIGINAL AGREEMENT WILL BE COURIER.

·        E) CRM, PORTAL, DATA, SUBMISSION LINK,QUALITYREPORT,PAYOUT ALL DONE THROUGH THE COMPANY ONLY.

·        D) BUSINESS FEE IS FIXED, NON-NEGOTIABLE,NON-REFUNDABLE & PAID IN ONE SHOT/INSTALLMENT AS PER THE PROJECT. PLEASEDONT WASTE YOUR TIME & MONEY IF YOU CAN'T INVEST THIS MUCH EVEN BECAUSE ANYSERIOUS BUSINESS NEEDS INVESTMENT.

·       VERY IMPORTANT-WE OURSELVES ARE WORKING ON 40 SEATS....SO YOU CAN HAVE ALL THE PROOFS OFPAYMENTS, TRAINING AND HOW THE PROCESS WORKS TO BE SEEN AT THE SAME TIME OFYOUR VISIT. OUR WAY OF WORKING IS VERY PROFESSIONAL & TOTALLY TRANSPARENT.WE VALUE TIME & THAT`S WHY VALUE MONEY. NEED ONLY CAPABLE & INTERESTEDCENTERS TO WORK WITH US.

 

 

          Thanks &Regards,

Purushottam Maheshwari

Director
SurfaceBPO
M: +91 998-108-6002
Skype ID: fivebrothers6

E: surfacebpo@gmail.com

G00DProject G00D Relat!on !s our Aim

The scammer proves in the above campaign description that he has no contract with a client and for this he likes to get an invention fee of (Business Procurement charge + Consultancy charge) of 135,000 INR. ( For 10 seats) / 1 seat 18,000 INR. / 5 seats 85,000 INR. plus taxes. This fee is fixed and non-negotiable. At the email signature is something other written: "About Upfront please discuss , we want satisfaction only". We see how different the content already is!

He has provided a picture of the form:

Screenshot of the Form

 

And also he has provided a picture of the sample data:

Screenshot from the sample data

The data are showing personal data from the United States. According the data protection law of the U.S. are such data specially protected. The fines are very high and not one company would risk to get fined for outsourcing such data.

As such a copy & paste process does not make any sense. There is enough software available on the market, which can automatize this process with 100% accuracy and faster than manual entry. If the client has nobody, which makes it for him on the direct way - a simple import into the database by using for example Microsoft Access or a similar program, he can buy the program iMacro from IpSwitch. The price for the Enterprise edition of this program is less than he need to pay for one agent for one month work. You can read about the functionality of this program at http://wiki.imacros.net/Form_Filling.

You see there is no reason to outsource such a form filling project and have the risk to get fined for more than US$ 18,000 per record. Do you think that U.S. companies are really so stupid as the scammer and don't know how to do such a work?

Additional is a simple text file as payment proof is more a bad joke than a proof! The scammer is thinking that all are more stupid then himself!!!

Payment Proof.txt (13.96 kb)

SAMPLE.docx (155.08 kb)

 

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Scammer Exposed

Why all these campaign offers from the low wage countries are SCAM?
by Rudolf Faix Wednesday, June 3, 2015 9:13 AM

Scam SchoolA company, which likes to outsource a campaign, is searching for a consultancy or outsourcing agency locally. The reason for this is that they like to feel save and have the same law situation for a contract. A local company can get easily verified. The hired consultancy agency gets paid from the outsourcer directly. It is normal that this one, which hires someone, pays the bill for it. For this are all these campaign offers with upfronts, royalty or however the fee is getting called nothing else then scam, because it shows that the broker or consultant does not have any contract with the client.

If a outsourcer is searching on the Internet abroad, then this one will not search for a consultancy agency or broker. Such a company is searching directly for a center, which can do the work. The contract structure and the verification process will be much more costly in time and workforce then to hire a consultant, which is doing all the work for them.

Additional has each one to respect the law in the destination country of the call. Consumer and customer data are in the traditional outsourcing countries (Australia, Canada, Europe Union, Ireland, New Zealand, USA, etc.) protected by law and are not allowed that others get access to them. Even if customer data are getting stolen this one, which has stored them, has to pay a fine. A nice example for this is the case from AT&T where 280,000 customer records got stolen from their own call center staff. AT&T had to pay a fine of US$ 25,000,000 for this case.  Do you really think that one of such companies give you access to their customer database when they are expecting such fines?

This shows already the reason why all the offered inbound and form filling campaigns are nothing else then scam.  You need only to think about it who is calling or which kind of forms should get filled. The most calls a company receive are coming from customers of the company. What can you do with such an incoming call if you have no access to the customer database? You are only able to forward the call to somebody, which has access to it. In such a case this one can pick up the call by himself too. The company will not save anything by outsourcing such a process. So why they shall outsource this kind of process?

Think now about the form filling process. Such campaigns have been available before the digital revolution has started. I started programming computer systems around 38 years ago. Since 30 years are already personal computer available. 1986 got the SQL (Structured Query Language) the first standardization. Since around 20 years are SQL databases in common use for storing data. That means all the data, which should get filled in forms, are already since more than 20 years digital available and the programs are able to fill forms automatically. There is no need to enter some data manually – the digital Stone Age is already a long time over! Why should you pay someone for a copy and paste work if there are programs are available which are doing the work within seconds?

Do you really think that any author is writing by hand or on a type writer? The first program I remember having used for writing letters has been Wordstar. The version 1 got sold already in the year 1978. It has been running on the CP/M System from Digital Research already and got later on ported to the system of MSDOS. Since 1983 is Microsoft Word available. Why should an author use a type writer or write his books by hand in this case? It is much easier to type it on a computer and forward it by email to the publisher, the editor can make easily his changes and forward it directly to the pressroom. With the export function is it easily to bring the book without typing into the eBook format. There is no manual interaction necessary. The books are getting stored for a reissue. Even old book got already digitalized during the past 30 years. So there is no need for eBook typing. Think about it, why should you pay an upfront fee for such a work? The answer is very simple: The scammer cannot get paid from any client for the invented process and the upfront fee is his only possible income in this case!

The next big scam is the tech support where the center should buy calls and charge the caller for the provided service.  In this case the center takes the risk about the way the calls are getting generated. A legal way to generate such calls is with advertising not possible. With advertisings at the best visited sites you can get one or two calls per day, because everybody knows someone, which can help by computer problems. The most common problems are network and driver problems. With network problems you have no access to the remote computer and cannot give any help. Driver installation from remote is very difficult too because in the most times you need exactly the model of the hardware part. An end user will not be able to tell it to you. In such a case are only the calls remaining, which are generated by scareware. Such scareware is illegal and the center can up in jail for making money generated by scareware, viruses, ransomware, etc. As the center is making money with the incoming calls is it reasonable that the center is the programmer or the distributor of the criminal software. The seller of the calls will be already trackless disappeared in such a case and the center owner will be alone in front of the law court. The devil takes the hindmost.

 

Which campaigns are remaining for offshore call centers in such a case?

The situation is very simple.  Campaigns other than lead generations from already heavy used data, which are getting traded between the centers, are not really available.

All the offered products from the real campaigns are on a pay per sale base and are well known from the spam emails. To sell such products by already heavy used calling data is not really easy and profitable. It is only profitable for the outsourcer because he is even saving the cost for the staff and has no risk about his product which is unsaleable on a normal way. For the center is it like fishing in troubled waters by taking all the risk.

 

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I'm since more then 35 years in the computer business (programming and technical support) and using the Internet since it has started. Since 2002 I'm programming solutions for Asterisk and since 2004 I'm in the call center industry.

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