Offshore Outsourcing & Scammer
Blog about offshore outsourcing and scammer in the outsourcing industry
Scam free campaigns - only 3 brokers got found during the last year
by Rudolf Faix Friday, March 11, 2016 8:14 AM

Not one outsourcing client takes the risk for searching and hiring a call center broker or consultant from abroad. If an outsourcing company is searching abroad then they are searching for a call center directly, which is able to run their campaign, have a high success rate and not for a man in the middle who only likes to earn money by an easy way. A real client goes offshore for saving money and not for entertaining man in the middle, scammers or brokers from low wage countries. If a client hires a broker than he hire one, which is for him all the time reachable to complain, hit and bite him for the case something is running wrong with his campaign.

Brokers and consultants are getting paid from the outsourcing client and not from the center. They are responsible for running the outsourced campaign successful as they have selected the center for the clients campaign. For these reason they are even not allowed to take some money from the centers - it could be construed as a bribe. Offering and taking bribes is in the civilized world a crime and the fines are high. Depending on the case both, the one who is offering and the one who is accepting bribes, can even end up in jail.

Not one broker or consultant allows other brokers, consultants or "middle men" of any kind redistributing their campaigns unless otherwise approved by themselves. Not one reputable businessman charges any start up or up-front fees what so ever to launch their campaign. Real campaign brokers required to make their contracts directly with the call center and call center owner and that they have direct access to the sales floor, managers and agents when requested. They also insist that the call center receives and keeps 100% of the commissions. No payment should ever be given to a third party by the contracted center.

99.99% of the outsourcing offers found in the social networks are nothing else than scam. These scams have already destroyed the main part of the offshore outsourcing industry as even outsourcing clients got scammed, leads and data got sold many times. For these reasons the data protection law got raised during the last 10 until 15 years. Until now are trying my special friends, the scammers, offering impossible and invented campaigns against a huge invention fee. Everywhere, where you get asked to pay something - however the fee gets called - you'll get only scammed. Real clients are not taking money from the centers and they are able to pay their hired staff. The scammers are only confirming their scam with their "consultancy fee", "security deposit", "royalty" or however the fee gets called. These fees are nothing else than inventions from the scammers, which are too lazy doing a normal work.

Since more than one year I'm active warning from the scammers found at the social networks. During this time I have only found three real campaign brokers, which I list here. Please don't waste your and their time by asking them for any non-voice campaigns, like form fillings, inbound campaigns etc. Such campaigns are only existing in the dreams from the scammers. Remember all data are protected by law and not one company has their data on paper or need to convert them manually. Already the question for such campaigns is disqualifying yourself, because it shows that you have no idea from call center work, law in the different countries and you are for this reason not a trustful partner for any outsourcing client.

Scam free call center campaigns are available from:

  • Deep Blue MarketingDeep Blue Markteting
    Deep Blue Marketing (DBM) is a BPO promoting organization from the capital of Denmark, Copenhagen with area in Spain, Madrid and roots in the Dominican Rep and US where the greater part of our customers are from. DBM has a high effectiveness rate with regards to finding suitable call communities for practical crusades around the world, other than can make quick results for any item that is perfect in the call focus industry, not just that we just work with leaders which makes the outcomes everybody is searching for.

  • Ian HainesIan Haines Consulting
    Ian Haines Consulting is the lead accomplice for a Telemarketing Business Consultancy situated in the South West of England. Ian Haines Consulting is had practical experience in three principle zones - Call Center Broking Services, abnormal state Business Development Services and Call Center CS and Sales Process Consultancy.
    Ian Haines Consulting is included in the UK telebusiness industry since the early 1990's and worked for various division driving call focus outsourcers for the most part in senior business improvement and operational parts. They work with little to medium estimated outsource call focus organizations both in the UK and in South Africa and the Philippines.

  • Kathy Sisk Enterprises Inc.Kathy Sisk Enterprises
    Kathy Sisk Enterprises Inc. is viewed as one of the quickest developing preparing, counseling and adjusting firms in the call focus industry. With their differences, it would take a few organizations to match every one of our abilities when counseling, preparing, and adjusting your inbound and outbound call focus needs.

 

Scammer: Phani Indra - Malladi Phanindra - savebpo.com - with unbelievable offers
by Rudolf Faix Tuesday, November 17, 2015 9:08 AM

SaveBPO Logo

Update November 18, 2015: The following shows how scammer are thinking how they can build up a business and how they are thinking how they can continue if they are getting catched to be scammer.

I have written the article one day after I have warned the scammer Phani Indra - Malladi Phanindra immediately as he had published the scam campaign in Facebook. In the hope that nothing will happen to him, he continued posting copying one campaigns after another from other sources where he even didn't know the source. It did even not make any difference for him if the campaign is genuine or not. He even does not have any knowledge how to identify a scam campaigns and he has ignored my warnings. Only important for him has been to make money. The way to get money and if the payer gets something for his money has not been important for him.

As the most of the campaigns are only available against an advanced fee are the campaigns nothing else than scam. A real client is searching for a broker or consultant which is near of his place and not abroad. The clients likes to have the possibility to make a complaint immediately and directly as soon as something goes wrong. If a client is searching abroad then he is searching directly for a center and not for a middle man. In this case he likes to avoid the kids game "Chinese message" and save the fee for the broker. For this reasons are 99.9% campaign offers with source from low wage countries nothing else than scam.

On this article he has shown an reaction and started to delete the campaign offers from his site after he even used a friend, which tried to explain me in the Facebook group "the campaign is from a friend":

Screenshot from Facebook discussion with the argument that the campaign is from a friend of a friend

My opinion is that people which have such a kind of friends don't need some enemies - such people are already punished with these kinds of friends!

Afterwards he started to delete the campaign from his site savebpo.com. In the social networks are the offers still available - only the link to his site is not working. Here a screenshot from the scam offer in Facebook from today morning:

Screenshot from Facebook with the scam offer

As I told him, that he does not have any contract or permission with Deep Blue Marketing and for this he needs to remove the campaigns from Deep Blue Marketing too, he replied: "Are you talking about the UK Boiler Survey campaign with hot key transfer. Project ?". This answer shows that he even does not know the source of the campaigns and he had never any contact with any client or another broker. He has only copied campaigns from suspicious sources in the hope of getting rich from the up-front fees.

After he has deleted some campaigns - only from his site, he sent me the following message at Facebook:

I have just moved all energy campaigns to trash
All done now
I request you to remove my name from your blog
If you find any other scam or fraud projects in my site
Please contact the author

Sorry, but business is not a kindergarten game. For doing business you need to build up a reputation. Only to change the author of the site and using different names for the fraud does not bring a good reputation and does not release the owner of the site from beeing liable for the content. With other words is it nothing else than a nice try for continuing scamming centers by saying it is only a market place. Even a bad reputation is a reputation.

The whole story shows only how the scammers are trying to play man-in-the middle. For the case that the offered campaign is a real campaign how they like to make money with copy & paste. If the campaign is a scam than they get at least the up-front fee. In any case is it scam, because they even don't know who is the provider of the campaign and from where they have copied the campaign.

Original article November 17, 2015: Yesterday I found some unbelievable campaign offers in the social networks. The offers got posted from Phani Indra / Malladi Phanindra the owner of the domain savebpo.com. A warning about the scam offers got ignored from him, because today morning the offers still exists in the social networks and on his site savebpo.com. It seems that he thinks that he can get rich by asking an advanced fee from centers. In one worse case he even thinks that he can get 7 Lacs (US$ 10,574) for a campaign where data from the client need to be accessible to the salesperson. The client will get fined from the US FTC (Federal Trade Commission) with US$ 16,000 per record. AT&T had paid in the past for such a failure, where data got stolen during an outsourcing process and the fines have been even cheaper, US$ 25,000,000. This ones, which don't believe it can take a look at the FTC site or at my report about this case.

Not one client will take the risk to get fined. A client likes to save money by an offshore outsourcing process and not pay more than his top workers get paid for doing the job. As in the traditional outsourcing countries (Australia, Canada, European Union, U.S.) the consumer and customer data are protected by the data protection law and the fines for breaking the law are very high, not one client will outsource any campaign where the center needs to have access to their database. It does not matter if the data are getting misused by the center or stolen from by a someone else during a data breach. The business owner is liable in any case because he has collected the data.

Let us take a look at the offered scam campaign first

US International Inbound: Insurance Sector

Project description:

US Customer Care Process is to handle Inbound Calls of the customers who wanted to Inquire / Renew / claim / Transfer Insurance / Address or Other Modification.

  • +/- Calls could be in Health Insurance in regards to : HMO, PPO, EPO and Miscellaneous Insurance of (Visitor Insurance, Green Card holders Insurance, Student Health Insurance,J1 Visa Insurance, OPT Students Insurance, Europe Travel Insurance, Health Insurance for Visa, International Health Insurance, Group Travel Insurance, Short-term Heath Insurance, Discount Cards, Global Employees Group Insurance .

  • +/- Calls could be in Property and Casualty Insurance in regards to: Property (flood, earthquake, home, auto, pet) and Casualty (errors and omissions, workers’ compensation, disability, liability).

  • +/- Calls could be in Reinsurance in regards to: Insurance of Proportional, Non Proportional, Risks Attaching Basis, Losses Occurring basis, Claims –Made basis.

  • +/- Calls could be in vehicle Insurance in regards to: insurance of cars, trucks, motorcycles, and other road vehicles.

  • +/- Calls could be in Life and Health insurance in regards to: Insurance of Health (Dental, Vision, Medications), Life (Long-Term Care, Accidental Death and Dismemberment, Hospital Indemnity), Miscellaneous (Europe Travel Insurance, Trip Cancellation Insurance, Cruise Insurance, Missionaries Insurance, marine Crew Insurance), Annuities (Securities) and Life and Annuities.

Seats : 10 Seats X 3 Shift
Payout : $10 Per Hour Per Agent
Billing : Approx 35 lakhs for 30 Seats. (Advance Billing for 1 Month at the time of Go Live)

Payment methodology: The Business Associate will diligently carry out Inbound Customer Care work; Business Associates will get calls on a regular daily basis as per below mentioned terms and conditions. Client agrees to provide Validation formats/Process document and other necessary information for processing documents to the Business Associate at the time of work commencement. The Business Associate shall submit the Reports as per schedule provided by the client; however Payouts are be released after getting the QC report of (bi-weekly) that particular period. The Client will pay each bill within maximum 5th of each month, all then payouts are going to be release after Quality Check Certificate. The Payout can be raised through e-mail or Fax and followed by hard copy. Q.C will be provided in 10-15 working days.

Quality: The Business Associate shall maintain accuracy of 84.99% for the processed as per Quality score card terms and norms. If the Business Associate cannot reach 84.99% accuracy on 1st submission then the Client shall give the Business Associate another 15 days for rectifying the mistake in future workings and there after the Client has the right to terminate this agreement on receiving 3rd Quality report with a further notice.

Documents Required:

  • Company Profile and DOT Certificate
  • Company’s LOI (Letter of Interest)
  • Director’s Proof along with Senior Management Profile
  • Pan Card o Company’s Registration Proof
  • Center’s Screen Shots

Technical Requirements:

  • 2 MBPS Leased Line + Server ( Min 8 GB RAM IBM X360 with Xeon Processor )
  • 10-12 Seats capacity with 12 computers along with 12 headphones.
  • Dual core Computers (Minimum) + 1 GB RAM.
  • Server: “IBM X360 (Xeon Processor) with 8 GB RAM and 1 TB HDD (Minimum or more than that).
  • PABX, ACD and CRM are from Client Side 4 MBPS Leased Line or we also accept if center wanted to use their Thin Clients shall operate in a Fiber rich environment with its own bandwidth.
  • In Each Slot, A team of 10 (Ten), Agents (the Team), 1 Team Leaders, one Trainer. All mentioned above must be provided in One week, starting from the day this agreement is signed.

Commercial Charges Apply : Signup amount: INR 7,00,000

If you are interested contact us @ contact.savebpo@gmail.com or call us at 9701875999/ 8143444986

Please don’t ask for more details as you got them all in this post.

The offered campaign needs the knowledge of an insurance salesman. The education of an insurance salesman takes in Europe 3 years. How can agents, which don't know anything about insurances and centers where even the center owners don't know something about the law in foreign countries, will be able to handle such a job? How good the education in India is and how much interest about foreign laws gets already shown by offering such a sham campaign. The scammer is even too stupid to invent a real scam campaign.

That education of the scammer Phani Indra / Malladi Phanindra has been not better than passing far away from any school gets shown by the fact that he requires IBM X360 Xeon Processor for the center. it shows only that he has no idea about the requirements of a call center and the work of a call center. A client will not load any application to the server of the center. Into forms are getting only some text data to the server of the client submitted. Such a datatransfer to websites can get done at the lowest speed of a mobile Internet connection. Depending on the used codec from the center and the VoIP provider is additional a bandwidth between 8kBit/sec and 80kBit/sec per seat necessary. A bandwith of 1MBit/sec would be plenty enough for a center with 10 agents.

The scammer Phani Indra / Malladi Phanindra from savebpo.com seems even to be stupid, because I have warned him in a chat about the scam. As everybody can see it in the provided protocol below he agreed with it and continued to post more of his scam campaigns instead of deleting them. The provided timezone is GMT+1:

1:32pm Save Bpo:
Thank you for your caution
Ill look into this
but i see there are 3 centers running this process from 18 months
Can you help me with this ?

1:45pm Rudolf Faix: You can only delete it because it is against the U.S. consumer protection law. Some other option is not possible

1:45pm Save Bpo:
Hmm, Thank you
Well i got partnered with callcentersindia.com and got these projects
Do you think its worth to work with them ?

1:46pm Rudolf Faix: Each inbound project with consumer data is nothing else than scam (countries: Australia, Canada, European Union, U.S.)

1:47pm Save Bpo:
Sorry
with callcenterpartner.com *

1:47pm Rudolf Faix:
That is nothing else than an advanced fee scam. Agents would even not be able to handle it without a few month training
You should know about the law in the different countries before you are offering something

1:49pm Save Bpo: True

1:49pm Rudolf Faix: the only possible and legit campaigns are lead generation

1:50pm Save Bpo: Ill have a look into them

2:13pm Rudolf Faix: callcenterpartner has the campaign not at their homepage. Have I overseen it?

He did even not stop with his copy and paste process from callcenterpartners.com. He even copied the campaign from Deep Blue Marketing where onshore U.S. centers are getting searched. It seems that he thinks that U.S. companies are searching in India or on India websites for campaigns. For this idea you need to have studied, like he has written on his LinkedIn profile, at the Kakatiya University. We all know that intelligence is not commercially acquirable. Without thinking he has copied all campaigns from callcenterpartners.com - even the scam campaigns where data needs to get used, which are protected by law and not one client will give a center access to these data.

The above campaign gets found in the callcentersform.com and rssing.com. With other words the scammer even does not know from where he is copyng the campaigns. The only purpose or the campaign offers is to get an advance fee. That is nothing else than SCAM!!! All actions of the scammer are showing only how lazy he is. Malladi Phanindra / Phani Indra is even too lazy to invent his own campaigns. It seems to be very hard for someone which likes to have studied at an University to use his brain.

Summary

  • Not one client will risk to get fined with millions of dollars for giving you access to his customer database. The fine is much higher then the client is able to save on such a project.

  • Uneducated agents are not able to handle such a job

  • Everwhere where you have to pay to get some campaigns you'll get only scammed

  • Fees for the broker or consultant need to get paid from this one, which hires the broker or consultant and not from the company which shall do the work.

  • Real brokers with a contract with a client have to work for the client and not for the center for this the client has to pay them

  • Scammers like Phani Indra / Malladi Phanindra are thinking they can get rich by creating a website and copy and paste from others without any knowledge of the content. They even don't know that not one client is searching for a broker or consultant from abroad!
    For this reason it does not make any sense to create a platform like savebpo.com in India. Not one client will use it.

  • Scammers from India are normally not listed with their sham companies on the site Ministry of Corporate Affairs (http://www.mca.gov.in/DCAPortalWeb/dca/SearchCIN.do). But be aware you can get scammed from listed companies there too.

Domain registration data from savebpo.com:

Domain Name: SAVEBPO.COM
Registry Domain ID: 1844257178_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Update Date: 2014-12-24T19:02:11Z
Creation Date: 2014-01-25T23:50:36Z
Registrar Registration Expiration Date: 2016-01-25T23:50:36Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: +1.4806242505
Domain Status: clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited http://www.icann.org/epp#clientUpdateProhibited
Domain Status: clientRenewProhibited http://www.icann.org/epp#clientRenewProhibited
Domain Status: clientDeleteProhibited http://www.icann.org/epp#clientDeleteProhibited
Registry Registrant ID:
Registrant Name: Phani Indra
Registrant Organization: SaveBpo
Registrant Street: 3-156/9/6,Vimaladevinagar
Registrant Street: Malkajgiri
Registrant City: Hyderabad
Registrant State/Province: Andhra Pradesh
Registrant Postal Code: 500047
Registrant Country: India
Registrant Phone: +91.9701875999
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: kornersudden@hotmail.com
Registry Admin ID:
Admin Name: Phani Indra
Admin Organization: SaveBpo
Admin Street: 3-156/9/6,Vimaladevinagar
Admin Street: Malkajgiri
Admin City: Hyderabad
Admin State/Province: Andhra Pradesh
Admin Postal Code: 500047
Admin Country: India
Admin Phone: +91.9701875999
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email: kornersudden@hotmail.com
Registry Tech ID:
Tech Name: Phani Indra
Tech Organization: SaveBpo
Tech Street: 3-156/9/6,Vimaladevinagar
Tech Street: Malkajgiri
Tech City: Hyderabad
Tech State/Province: Andhra Pradesh
Tech Postal Code: 500047
Tech Country: India
Tech Phone: +91.9701875999
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Tech Email: kornersudden@hotmail.com
Name Server: NS1.IPAGE.COM
Name Server: NS2.IPAGE.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2015-11-16T12:00:00Z <<<

 

Scammer are inventing outsourcing campaigns - Outsourcing Logic...Missing!!!!
by Rudolf Faix Friday, May 15, 2015 8:57 AM

At LinkedIn in the group Inbound Projects Outsourcing if found a posting from Deva Prashanth about my special friends - the scammer. Please don't understand me wrong. I love scammer - grilled, fried, boiled, etc. The homeless cats in our area prefer them more if they get tortured before they get prepared for them. :)

If everybody, which made actually a bad experience with a scammer shall document it and post it in all the social network groups, then the scammer would not have any chance for doing their fraud business. Centers you need to work together and help each other. Nobody will ask to share your campaigns, but you should keep together by bringing the scammer and their fraud into the spotlight. With this you can reduce your own risk for getting scammed!

If you read the following posting from Deva Prashanth you'll see how easy it is to identify scammer by only reading their offers:

Outsourcing Logic...Missing!!!!

Dear Friends,

As an ardent reader of posts and a person who has seen the BPO space burst out of proportion and grow leaps and bounds I still fail to understand the logic behind scores of Brokers coming up with custom designed and self proclaimed client projects on every possible personal & professional forum.

A Typical Broker Day Offering Projects

There is no trick that is missed by a broker today, a fudged website and a company which in majority of cases will not have contact details and/or which is registered less than a year ago. I fail to acknowledge and understand how these brokers manage to churn out projects every minute, as a professional, one starts wondering, if not feels intimidated by these brokers when it comes to business development and marketing strategies.

However when you dig further one just finds that this is just like a parasite culture baiting and preying on every new company who is out there with little knowledge about such parasites lurking around these forums every minute, luring you,exciting your,attracting you with best possible project offers.

Moving further Taglines by brokers as if it were the end of a season sale " Hurry Limited Slots Available", "Direct Client Sign up - No Middle Man (Consulting Charges Applicable) - Sneaky Little Weasels", "No Unfair Charges", "Little Upfront" and this one gets even better, "No Upfront,No Consultancy, No Software Charges" Only one time registration fees/refundable security charges" and the list goes on. A broker who cannot even utter a single phrase in English poses himself as "You Know Who I Am" and claims to posses a bag-full of projects like apples which for sure are going to turn every service provider into a millionaire in a matter of months. I start thinking, how would this guy be carrying out a conversation in English with the clients that he is claiming to have. ( Are Clients Things To Have? or Could You Buy Them From These Brokers)

Then there are these scores of projects which are produced every minute in projects factories based in Gujarat,UP and Bihar, equation of finding the right project opportunity seems to be irrational,illogical and nearly impossible to beat the business development capabilities of these brokers for even professionals who have spent more than a decade in this industry.

There are also people who bring so many scams to light and also do their bit in bringing such parasite brokers and project producers to notice on these forums, having said that I hope professionals like us share and drive a mechanism which could make a beginning to eliminate this parasite culture and help young entrepreneurs and budding companies find a place in this business. This system may not be able to eliminate this scum, but sure can save lot of companies from falling prey to this onslaught of broker scams.

If you spread your information to newcomer too, then you are destroying the income base of the scammer. With this you are helping yourself and even win a friend instead of having a new competitor.

If you read an offer and it seems to be ok, then make in each case a background check. As higher the promised winnings are as higher is the risk that you get scammed! Don't forget scammer are not getting found in one area of the world. You find then everywhere!

If you got scammed you are guilty by yourself. You have only seen the promised winnings and did not think about the risk of the business. Your own greediness for money did not let you see the alarm signs, which are mostly found already in the announcement. Only because the offer has been written somewhere does not make it true!

You are guilty by yourself if you take some offers without proving if the campaign is in the destination country possible. Knowledge is power. Listen and try to understand the messages from other more experiences call center owners. Think about it, if that what you hear or read can be true or not. It is much more cheaper to learn from the failures done by others than on your own. If you are to lazy to get the knowledge or you are thinking that you know already everything, then you have to work hard to repair your failures, which you made - in the case you got scammed you have to work more for compensating your loss.

Outsourcing Logic...Missing!!!! _ LinkedIn.pdf (585.90 kb)

 

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I'm since more then 35 years in the computer business (programming and technical support) and using the Internet since it has started. Since 2002 I'm programming solutions for Asterisk and since 2004 I'm in the call center industry.

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