Offshore Outsourcing & Scammer
Blog about offshore outsourcing and scammer in the outsourcing industry
Tech Support Scammer: Seven Monies Services Ltd. - Geetika Dawer - Arora Ashish - Canada and UK
by Rudolf Faix Monday, February 27, 2017 3:34 AM

Facebook profile picture of Ashish AroraDuring the background check of Tech Support Scammer - ADS O CLICK LIMITED - UK Company Number 10219203 there got another tech support scammer found, Ashish Arora with the email address AshishArora@gmx.net. He is using the phone number 0800-014-8573 phone number from the scammer Peter Bragansa at his website informationkarma.com too.

The UK Companies house provides the information that Ashish Arora, Canadian citizen, born May 1979 and address 2667 Mark Wood Crt, Missiusaga, Toronto, Canada, L5N 4K5, is director of the company with the name SEVEN MONIES SERVICES LIMITED, registered on September 16, 2014, company number 09220736, with address 1st Floor 2 Woodberry Grove, Finchley, London, N12 0DR. The UK Companies house provides also the information about persons with significant control about the UK company. These are:

  • Geetika Dawer, Canadian, born November 1979, address 2667 Markwood Court, Mississauga, Toronto, L5n 4k5, Canada

  • Ashish Arora, Canadian, born May 1979, address 2667 Markwood Court, Mississauga, Toronto, L5n 4k5, Canada
    Ownership of shares – 75% or more
    Ownership of voting rights - 75% or more
    Right to appoint and remove directors

We'll find at the address 2667 Markwood Court, Mississauga, ON L5N 4K5, Canada a company, registered in Canada with the name Seven Monies Services Ltd., Corporation Id 8079340 and incorporation date January 12, 2012. The director from this company is Geetika Dawer.

On March 2, 2016 reported This Is Wiltshire.co.uk and the Swindon Advertiser about a 87 year old pensioner from Swindon, UK, who got conned out of thousands in ruthless telephone scam. The scammer told him, that his IP address had been compromised and that his details were at risk unless he let them help him get rid of the problem. Near the end of the article is written:

The Adver has seen documents showing multiple payments each in the hundreds of pounds to three different companies since 2013 – Seven Monies Services and Reliable Tech Support who use US bank accounts and Global Web Solutions who claim to be based in Northern Ireland.

On May 11, 2016 got published at YouTube a 36 minutes long video, which shows how the scam is running on the victims site. The description is:

In this one the Scammer pulls the usual tricks and attempts to pursuade me that I have "Koobface" on my system. She also runs the usual Msconfig tricks alongside lying about hackers on my VM. She attempts to Ping a website in Command Prompt and claims there are hackers entering my system. The Scammer has her own difficulties as the Supremo client continually crashed. At the end I confront her and her Supervisor and they both run off.

Information I have on the company:
Number Called: 0800-014-8412
Number on Website: 808-189-1349
Website Url: https://www.sevenmonies.com

For this ones, who are interested in the source of the Canadian citizen with the name Arora Ashish, he provides this information by himself at Canadian Desi Charcha. There we'll find the following comments from the year 2006:

Networking: Delhi Club
Started by: canin on 26 May 2005
  Hi: ...This is Ashish from Delhi, India....27 years and resident in Mississauga. I'm living alone and working for an IT and Finance company inmississauga. I would like to be part of this club. my email id AshishArora@gmx.net Thanks Ash
Posted By: topguns on 24 Jul 2006
Networking: Looking to make new friends in Brampton, Mississauga, Toronto
Started by: vidnara1 on 12 Jun 2006
  Hey: ...Hi This is Ashish from Delhi, India....27 years and resident in Mississauga. I'm living alone and working for an IT and Finance company inmississauga. I would like to be part of this club. my email id AshishArora@gmx.net Thanks Ash
Posted By: topguns on 24 Jul 2006

Some more contact information about the group of scammers can get found at CallCentersIndia:

Good campains :- Canadian , Uk Mortgage and US , with Good payouts. Nick.samuel]

Hi centers ,

This side nick , i got direct campain from canada , so find yourself interested for Canadian or US any campians ,

just mail me or call the number's below :-

nisam.solutions@yahoo.co.uk
ashisharora@gmx.net
sam.dawar@yahoo.co.uk

Thanks & regards
Sam dawar (+09810433665) (operations in india)
Ashish arora (0016474087225) (operations in canada)
Nisam Solutions

Arora Ashish shows his intelligence at his website too. He shows at the United Kingdom version of the Website the address from the United States and at United States page he is showing the address from the United Kingdom. Additional he shows an own version for New Zealand without any phone number and address. For Australia he is using the US address.

I have added the virtual office provider and a Google StreetView link to each address. For this reason the big international company gets reduced to a one or two men show, operating from a private household in Canada:

United Kingdom

TOLL FREE: 0808-189-1349 , 0800-520-0194
525 Rt. 73 North Suite, 104 Marlton, New Jersey, 08053, United States of America

Virtual office from: Intelligent Office - Your Staff. Your Office. Your Success.
Google StreetView

Australia

TOLL FREE: 1-800-986-241
525 Rt. 73 North Suite, 104 Marlton, New Jersey, 08053

Canada

TOLL FREE: 1-866-921-7401
2667 Markwood Court, Mississauga, Ontario, L5N4K5, Canada

Google StreetView

Ireland

TOLL FREE: 1-800-901-710
6-9 Trinity Street, Dublin 2, Ireland

Virtual office from: Dublin Office Centre
Google StreetView

New Zealand

TOLL FREE: TELEPHONE NOT AVAILABLE
ADDRESS NOT AVAILABLE

United States

TOLL FREE: 0-808-189-1349
1st Floor, 2 Woodberry Grove, Finchley, London, N12 0DR, ENGLAND

Virtual office from: A1 Company Services - UK Company Formations
Google StreetView

Alexa is showing that not many visitors are searching for his services. The website seems to be a big secret in the World Wide Web:

Domain registration data for sevenmonies.com:

Domain Name: SEVENMONIES.COM
Registry Domain ID: 1699080935_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Update Date: 2015-04-28T10:06:29Z
Creation Date: 2012-01-27T22:52:50Z
Registrar Registration Expiration Date: 2018-01-27T22:52:50Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: +1.4806242505
Domain Status: clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited http://www.icann.org/epp#clientUpdateProhibited
Domain Status: clientRenewProhibited http://www.icann.org/epp#clientRenewProhibited
Domain Status: clientDeleteProhibited http://www.icann.org/epp#clientDeleteProhibited
Registry Registrant ID: Not Available From Registry
Registrant Name: Ashish Arora
Registrant Organization: Seven Monies Services Ltd
Registrant Street: 2667 Markwood Court
Registrant City: Mississauga
Registrant State/Province: Ontario
Registrant Postal Code: L5N4K5
Registrant Country: CA
Registrant Phone: +1.9059970256
Registrant Phone Ext:
Registrant Fax: +1.18778398041
Registrant Fax Ext:
Registrant Email: AshishArora@gmx.net
Registry Admin ID: Not Available From Registry
Admin Name: Ashish Arora
Admin Organization: Seven Monies Services Ltd
Admin Street: 2667 Markwood Court
Admin City: Mississauga
Admin State/Province: Ontario
Admin Postal Code: L5N4K5
Admin Country: CA
Admin Phone: +1.9059970256
Admin Phone Ext:
Admin Fax: +1.18778398041
Admin Fax Ext:
Admin Email: AshishArora@gmx.net
Registry Tech ID: Not Available From Registry
Tech Name: Ashish Arora
Tech Organization: Seven Monies Services Ltd
Tech Street: 2667 Markwood Court
Tech City: Mississauga
Tech State/Province: Ontario
Tech Postal Code: L5N4K5
Tech Country: CA
Tech Phone: +1.9059970256
Tech Phone Ext:
Tech Fax: +1.18778398041
Tech Fax Ext:
Tech Email: AshishArora@gmx.net
Name Server: NS61.DOMAINCONTROL.COM
Name Server: NS62.DOMAINCONTROL.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2017-02-26T08:00:00Z <<<

Domain registration data from informationkarma.com:

Domain Name: INFORMATIONKARMA.COM
Registry Domain ID: 1861970374_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Update Date: 2016-06-08T12:34:06Z
Creation Date: 2014-06-07T23:04:03Z
Registrar Registration Expiration Date: 2018-06-07T23:04:03Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: +1.4806242505
Domain Status: clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited http://www.icann.org/epp#clientUpdateProhibited
Domain Status: clientRenewProhibited http://www.icann.org/epp#clientRenewProhibited
Domain Status: clientDeleteProhibited http://www.icann.org/epp#clientDeleteProhibited
Registry Registrant ID: Not Available From Registry
Registrant Name: Ashish Arora
Registrant Organization:
Registrant Street: 2667 Markwood Court
Registrant City: Mississauga
Registrant State/Province: Ontario
Registrant Postal Code: L5N 4K5
Registrant Country: CA
Registrant Phone: +1.9059970256
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: AshishArora@gmx.net
Registry Admin ID: Not Available From Registry
Admin Name: Ashish Arora
Admin Organization:
Admin Street: 2667 Markwood Court
Admin City: Mississauga
Admin State/Province: Ontario
Admin Postal Code: L5N 4K5
Admin Country: CA
Admin Phone: +1.9059970256
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email: AshishArora@gmx.net
Registry Tech ID: Not Available From Registry
Tech Name: Ashish Arora
Tech Organization:
Tech Street: 2667 Markwood Court
Tech City: Mississauga
Tech State/Province: Ontario
Tech Postal Code: L5N 4K5
Tech Country: CA
Tech Phone: +1.9059970256
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Tech Email: AshishArora@gmx.net
Name Server: NS37.DOMAINCONTROL.COM
Name Server: NS38.DOMAINCONTROL.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2017-02-24T04:00:00Z <<<

Domain registration data for techsolutionrus.com:

Domain Name: TECHSOLUTIONRUS.COM
Registry Domain ID: 1861982946_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Update Date: 2016-06-09T15:17:17Z
Creation Date: 2014-06-08T05:28:04Z
Registrar Registration Expiration Date: 2017-06-08T05:28:04Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: +1.4806242505
Domain Status: clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited http://www.icann.org/epp#clientUpdateProhibited
Domain Status: clientRenewProhibited http://www.icann.org/epp#clientRenewProhibited
Domain Status: clientDeleteProhibited http://www.icann.org/epp#clientDeleteProhibited
Registry Registrant ID: Not Available From Registry
Registrant Name: Ashish Arora
Registrant Organization: Seven Monies Services Ltd
Registrant Street: 2667 Markwood Court
Registrant City: Mississauga
Registrant State/Province: Ontario
Registrant Postal Code: L5N 4K5
Registrant Country: CA
Registrant Phone: +1.9059970256
Registrant Phone Ext:
Registrant Fax: +1.8778398041
Registrant Fax Ext:
Registrant Email: AshishArora@gmx.net
Registry Admin ID: Not Available From Registry
Admin Name: Ashish Arora
Admin Organization: Seven Monies Services Ltd
Admin Street: 2667 Markwood Court
Admin City: Mississauga
Admin State/Province: Ontario
Admin Postal Code: L5N 4K5
Admin Country: CA
Admin Phone: +1.9059970256
Admin Phone Ext:
Admin Fax: +1.8778398041
Admin Fax Ext:
Admin Email: AshishArora@gmx.net
Registry Tech ID: Not Available From Registry
Tech Name: Ashish Arora
Tech Organization: Seven Monies Services Ltd
Tech Street: 2667 Markwood Court
Tech City: Mississauga
Tech State/Province: Ontario
Tech Postal Code: L5N 4K5
Tech Country: CA
Tech Phone: +1.9059970256
Tech Phone Ext:
Tech Fax: +1.8778398041
Tech Fax Ext:
Tech Email: AshishArora@gmx.net
Name Server: NS37.DOMAINCONTROL.COM
Name Server: NS38.DOMAINCONTROL.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2017-02-26T11:00:00Z <<<

Update March 14, 2017: Arora Ashish thinks that he is able to hide himself behind the privacy protection law. This get shown in an email he sent to me. His problem is only that all these data I have published are available in public and can get found by the major search engines of the Internet. These data are already public and I have only combined them. If he likes to file a case for the privacy protection law, then he needs to file a case against the UK Companies House and against the Canadian government, because from there are the data.

Another fact is confirming his scam. Arora Ashish has changed the registration of his domain SEVENMONIES.COM to a privacy protection service. He does not know, that real business people have nothing to hide. As all his threats in his emails did not help him to get removed from my site, he tried to attack me by searching for some revenge postings on the Internet (PissedConsumer.com). Aorora Ashish merely showed his true character with this action.

 

A Scammer tries to bark: Ambuj Sahoo - Richa Software Solutions - richasoftwaresolutions.com
by Rudolf Faix Friday, July 17, 2015 7:59 AM

Ambuj Sahoo - Richa Software SolutionsAmbuj Sahoo tries to impress me with his barking and wrong information in his email. Instead of reading and try to understand first my article "Scammer: Richa Software Solutions - richasoftwaresolutions.com - Ambuj Sahoo - Priti Das" he tries to impress me with things, which I have never written about Richa Software Solutions, and he likes to distract with arguments which I have used for other scammer. It seems that Ambuj Sahoo is not able to read or he is not understanding English. Another possibility is that he has no arguments against what I have analyzed and tries to impress with barking for something completely different.

In summary is written at my previous article that the offered campaigns are not possible taking into account the law in the traditional outsourcing countries (Australia, Canada, European Union, New Zealand, USA). This argument is not invented. You can prove it by reading the Data Protection law of these countries. You can find even a court order by following the link in my article about "Data of 280,000 customers stolen: AT&T lost over $ 25 million". AT&T needed to pay a fine of US$ 25 million for 280,000 stolen customer data records during an outsourcing process. Do you really think that one company owner is so stupid and will risk such a fine by providing law protected data for you?

You can find a copy of the email which he sent to me on July 9, 2015 and on July 16, 2015 at the end of this article. In the following part I citate now only his arguments and comment them:

First of all if you go through my company domain ( www.richasoftwaresolutions.com) details then you can clearly see that every information about my company has been clearly DISPLAYED. All the details of my company address,e-mail id,contact details everything is very transparent to every one which is also mentioned on my website. Then how can you say that my information is secret and hidden on web.

The domain registry data are getting found at the end of my article "Scammer: Richa Software Solutions - richasoftwaresolutions.com - Ambuj Sahoo - Priti Das". Here gets already the first understanding problem found. The sentence "If you take a look at the Alexa global traffic rank, then you see that even the domain richasoftwaresolutions.com is a big secret on the web." means that nobody is visiting the domain richsoftwaresolutions.com. I suggest Ambuj Sahoo to change the person which is translating the content for him or to use Google translator. In any case he need to use his brain to get everything in context.

We never mention in our Project presentation that our parent client belongs to California,USA,then how COULD you KNOW that??

Here we have the next case that Ambuj Sahoo is not understanding English. I have written under the sample screenshot in my article "Scammer: Richa Software Solutions - richasoftwaresolutions.com - Ambuj Sahoo - Priti Das": "For the case that the provided date are an image the scam gets proven that not one in USA (San Bernardino is located in California, USA) will use such a character set." There is nowhere written that the client is from California, USA.

Yes we charge a Application Fees which is meant for our processing, legal documentation charge and deposit which we have to also forward to the vendor who allot us the project slots.

With this message is Ambuj Sahoo confirming that he is nothing else than a retailer of another scammer and he has no contract with any client. In this case, he has not fulfilled his commercial due diligence and is fully responsible for all disputes. In the worst case you have only the problem that you cannot reach into the pocket of a naked one.

Let us take a look again into the "Form Filling" offer from the retailer Richa Software Solutions. There is written:

  • 1 center with 10 ID's are earning 4,48,000 INR per month. That are arround US$ 7,060/month

  • The aggreement has a duration of 11 months. That means a center earns US$ 77,660 during the 11 months (7,060 * 11 = 77,660)

  • In the email is written "This is a very genuine process which is also continue in our nearly 100+ Indian centers with China,Philippines,Srilanka International center also." If it is already running on 100 centers then the client has to pay for the work US$ 7,766,000 during the 11 months. All companies at the world, which can have such a yearly budget for a "Form Filling" process, I can call in one or two hours.

The problem is only that all this companies have an army of computer programmers, data base specialists and operators which are doing a convertion of such data within a week with 100% accuracy and without any manual typing. If you think now then you know that this process is nothing else then scam because not one company at the world will spend US$ 7 million for a data entry process where they need to prove the data for the same amount again if they can get the work done for less than US$ 10,000, in less than a week and without any risk for getting fined!

Summary: We see in this case how campaigns are getting traded from one retailer to next one. As scammer are lazy they are even not proving if the campaign is possible in respect to the law of the outsourcing country. They only like to earn from retailing campaigns. Such people like Ambuj Sahoo together with the greediness of the center owners have destroyed the complete offshore outsourcing industry. As the customer data got traded and the problems have been coming larger the traditional outsourcing countries have adjusted their data protection law. For this the offered campaigns where customer or consumer data are involved are nothing else than SCAM.

Who is a retailer of a scammer need not wondering himself to get called to be a SCAMMER! It does not matter if someone is scamming by himself or retailing from a scammer. The result for the center and in both cases the same. The result in front of the law court is for the scammer and his retailer the same too.

The complete email from Ambuj Sahoo sent to me on July 9, 2015 and on July 16, 2015 - I have only removed the documents (company registration and pan card) which he sent in copy:

Rudolf Faix <rudolffaix@gmail.com>
NOTICE AGAINST THE POST
Ambuj Sahoo <ambuj@richasoftwaresolutions.com> 16. Juli 2015 um 13:22

An: rudolf.faix@wwpa.com, rudolf.faix@wwpa.eu, rudolffaix@gmail.com

Hope you are well !!!!!!!!!!!!!!!!!!!!!!!!!

I am Mr Ambuj Kumar Sahoo PARTNER of Richa Software Solutions based at Bhubaneswar,Odisha.This mail is regarding your scam posting against our organization in your portal.

I would like to INTIMATE YOU that, what ever you have posted about my organization is completely FAKE, ILLEGAL and unauthenticated.

First of all if you go through my company domain (www.richasoftwaresolutions.com) details then you can clearly see that every information about my company has been clearly DISPLAYED. All the details of my company address,e-mail id,contact details everything is very transparent to every one which is also mentioned on my website. Then how can you say that my information is secret and hidden on web.

We also have Authorization letter from my parent client for outsourcing their BPO process.We also sign SLA(AGREEMENTS) with our clients MENTIONING all details about the project and payment. We make it very clear BEFOREHAND TO ALL OUR CLIENTS that payment shall be done according to accuracy parameters and ALL MY clients are getting payments EXCEPT SOME DEFAULTERS AND MISCHIEVERS WHOSE WORKS DO NOT COMPLY TO THE ACCURACY PARAMETRE.

For our BPO department,we have maintained different teams like:-SALES TEAM,SUPPORT TEAM,CUSTOMER CARE TEAM,HR TEAM AND ACCOUNT TEAM.Our main focus is that how our center will got maximum to maximum billing AGAINST WHICH WE WILL GET OUR ROYALTIES PROPORTIONATELY FROM THE MOTHER CLIENT.....SO QUESTION OF CHEATING OUR CLIENTS DOESNOT ARISE AT ALL.

How can you say that our client is Fake ?? Have you ever contacted THEM?? You cannot judge our clients without knowing OR INTERACTING WITH THEM .PROBABLY SOME OF THOSE FAKE MISCHIEVERS HAVE MIS GUIDED YOU TO MAKE SUCH IRATIONAL AND IRESPONSIBLE COMMENTS TO DISTURB OUR GOODWILL ... WHICH IS FAR AWAY FROM OUR REAL STATURE AND CREDENTIALS IN THE MARKET

We never mention in our Project presentation that our parent client belongs to California,USA,then how COULD you KNOW that??

Yes we charge a Application Fees which is meant for our processing, legal documentation charge and deposit which we have to also forward to the vendor who allot us the project slots.If you require further information about our company then I request you to contact me directly instead of posting such type of baseless message.

Also kindly check our company registration and pan card for your reference.

So Finally I WARN YOU TO remove the scam messages from your blog against our organization OTHERWISE WE WII BE COMPELLED TO TAKE SHELTER BEFORE THE PROPER COURT OF LAW TO PROSECUTE YOU AGAINST SUCH SERIOUS MISCONDUCT UNDER THE CYBER LAW

 

Thanks & Regards,
Ambuj Kumar Sahoo
(Director)
(Richa Software Solutions)
Mob:-9124336322.
M-72,1st Floor, Madhusudan Nagar,
Unit-IV, Bhubaneswar,Odisha-751022.
skype:-ambuj.sahoo
www.richasoftwaresolutions.com.

Facebook profile of Ambuj Sahoo

LinkedIn profile of Ambuj Sahoo

 

Update July 17, 2015 9:40am GMT: In the Facebook Group GENUINE OUTSOURCING tries to explain me Sumanta Kumar Pradhan that I'm wrong. Sumanta Kumar Pradhan tries to do this the same way like Ambuj Sahoo only with statements without prove. Even an offer to tell me where I have made a wrong calculation remains unanswered. That is not really a base for a discussion about a problem. Here is a printout of the discussion: Sumanta-Kumar-Pradhan-GENUINE-OUTSOURCING.pdf (1.58 mb). Observe please how Sumanta Kumar Pradhan is contradicting himself during the discussion and how he is dismanteling himself in faking proves.

Typical for a scammer is that he cannot show his face in his profile because he does not like to provide a manhunt picture by himself. So Sumanta Kumar Pradhan do it too.

Update Jan. 18, 2017:
Link from the Facebook profile Sumanta Kumar Pradhan (https://www.facebook.com/kumar.singhdev2015) removed as it returns error 404 - not found.

 

Why all these campaign offers from the low wage countries are SCAM?
by Rudolf Faix Wednesday, June 3, 2015 9:13 AM

Scam SchoolA company, which likes to outsource a campaign, is searching for a consultancy or outsourcing agency locally. The reason for this is that they like to feel save and have the same law situation for a contract. A local company can get easily verified. The hired consultancy agency gets paid from the outsourcer directly. It is normal that this one, which hires someone, pays the bill for it. For this are all these campaign offers with upfronts, royalty or however the fee is getting called nothing else then scam, because it shows that the broker or consultant does not have any contract with the client.

If a outsourcer is searching on the Internet abroad, then this one will not search for a consultancy agency or broker. Such a company is searching directly for a center, which can do the work. The contract structure and the verification process will be much more costly in time and workforce then to hire a consultant, which is doing all the work for them.

Additional has each one to respect the law in the destination country of the call. Consumer and customer data are in the traditional outsourcing countries (Australia, Canada, Europe Union, Ireland, New Zealand, USA, etc.) protected by law and are not allowed that others get access to them. Even if customer data are getting stolen this one, which has stored them, has to pay a fine. A nice example for this is the case from AT&T where 280,000 customer records got stolen from their own call center staff. AT&T had to pay a fine of US$ 25,000,000 for this case.  Do you really think that one of such companies give you access to their customer database when they are expecting such fines?

This shows already the reason why all the offered inbound and form filling campaigns are nothing else then scam.  You need only to think about it who is calling or which kind of forms should get filled. The most calls a company receive are coming from customers of the company. What can you do with such an incoming call if you have no access to the customer database? You are only able to forward the call to somebody, which has access to it. In such a case this one can pick up the call by himself too. The company will not save anything by outsourcing such a process. So why they shall outsource this kind of process?

Think now about the form filling process. Such campaigns have been available before the digital revolution has started. I started programming computer systems around 38 years ago. Since 30 years are already personal computer available. 1986 got the SQL (Structured Query Language) the first standardization. Since around 20 years are SQL databases in common use for storing data. That means all the data, which should get filled in forms, are already since more than 20 years digital available and the programs are able to fill forms automatically. There is no need to enter some data manually – the digital Stone Age is already a long time over! Why should you pay someone for a copy and paste work if there are programs are available which are doing the work within seconds?

Do you really think that any author is writing by hand or on a type writer? The first program I remember having used for writing letters has been Wordstar. The version 1 got sold already in the year 1978. It has been running on the CP/M System from Digital Research already and got later on ported to the system of MSDOS. Since 1983 is Microsoft Word available. Why should an author use a type writer or write his books by hand in this case? It is much easier to type it on a computer and forward it by email to the publisher, the editor can make easily his changes and forward it directly to the pressroom. With the export function is it easily to bring the book without typing into the eBook format. There is no manual interaction necessary. The books are getting stored for a reissue. Even old book got already digitalized during the past 30 years. So there is no need for eBook typing. Think about it, why should you pay an upfront fee for such a work? The answer is very simple: The scammer cannot get paid from any client for the invented process and the upfront fee is his only possible income in this case!

The next big scam is the tech support where the center should buy calls and charge the caller for the provided service.  In this case the center takes the risk about the way the calls are getting generated. A legal way to generate such calls is with advertising not possible. With advertisings at the best visited sites you can get one or two calls per day, because everybody knows someone, which can help by computer problems. The most common problems are network and driver problems. With network problems you have no access to the remote computer and cannot give any help. Driver installation from remote is very difficult too because in the most times you need exactly the model of the hardware part. An end user will not be able to tell it to you. In such a case are only the calls remaining, which are generated by scareware. Such scareware is illegal and the center can up in jail for making money generated by scareware, viruses, ransomware, etc. As the center is making money with the incoming calls is it reasonable that the center is the programmer or the distributor of the criminal software. The seller of the calls will be already trackless disappeared in such a case and the center owner will be alone in front of the law court. The devil takes the hindmost.

 

Which campaigns are remaining for offshore call centers in such a case?

The situation is very simple.  Campaigns other than lead generations from already heavy used data, which are getting traded between the centers, are not really available.

All the offered products from the real campaigns are on a pay per sale base and are well known from the spam emails. To sell such products by already heavy used calling data is not really easy and profitable. It is only profitable for the outsourcer because he is even saving the cost for the staff and has no risk about his product which is unsaleable on a normal way. For the center is it like fishing in troubled waters by taking all the risk.

 

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I'm since more then 35 years in the computer business (programming and technical support) and using the Internet since it has started. Since 2002 I'm programming solutions for Asterisk and since 2004 I'm in the call center industry.

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