Offshore Outsourcing & Scammer
Blog about offshore outsourcing and scammer in the outsourcing industry
Tech Support Scammer: G. P. Singh - zenfinancial.com
by Rudolf Faix Friday, November 20, 2015 9:04 AM

G. P. SinghUpdate November 21, 2015: Maybe it is not clear enough in the original article, but it does not matter if the scammer is paying the centers or not in this case. The scam starts by generating the calls for the “Tech support”:

  • Offered installation calls for Mcafee, Norton, MS Office, Printer setup
    A customer, which buys a product and which is not working on his site, likes to get his money back. For this reason he will complain the seller or the hotline from the manufacturer of the product and will not call someone where he has even to spend more money than he has spent already. This is called guarantee for a product. The producer or seller of the product needs to get the chance to solve the problem before he has to give the money back to the customer. That is consumer law and for this reason are the offers of the “installation calls” nothing else than scam. Nobody will pay for something where he has a right to get it for free.

  • Blue screen calls
    For the case a blue screen happens is there nowhere shown a phone number to call. Real blue screen cases are happening during system malfunctions based on some hardware or memory defects, failures of drivers or by installing some suspicious software. A blue screen cannot get solved from remote and by using some remote desktop programs because these programs are not functioning during the time a blue screen happens. As you need to try to reproduce the problem will it be hard job to do such work from remote with a normal and technical not interested user on the other end.

  • Pop up calls
    If the pop-up is more than a simple promotion the offer is a scam. Even UK Financial Fraud Action is warning to give untrusted people remote access to their computer. Everybody knows how many people are using pop-up blocker and adblocker. The advertising industry is already crying about percentage of people can get reached. How will in this case a scammer generate enough calls which he likes to sell?

In any case call centers should be aware that participating in a fraud system is a criminal action and gets prosecuted. If you buy calls which are getting generated by malware you’ll be in the first line of investigation because of the money flow from the victim to you. Maybe the real criminal disappears in the meantime and you are the only remaining one which gets prosecuted. If the seller can get found is not so bad for you because in this case you’ll get prosecuted only for the dubious purchase but it can come worse too as everybody likes to protect himself in front of law.

The above facts cannot get discussed away. On the other site G. P. Singh tries to use the revenge postings from other scammers to use against me instead of trying to explain me where I’m wrong in my understanding his offer. The same way all other scammers are acting too. The problem is only that there are no evidences and the postings did not get proved from anyone. Richa Softwaresolution has even tried to fake an email from me but could even not provide mailheaders for it. This try can get found in my article Fake emails which seems to be from Rudolf Faix - rudolffaix@gmail.com - rudolf.faix@wwpa.com. Such an email gets shown at the screenshot below:

 

Original arcticle:

At the LinkedIn profile from G. P. Singh gets shown how a formerly successful businessman has changed to be now a scammer. The statement from G. P. Singh in answer to a comment shows already the scam: "There are no details to send. Decice what you want, place an order, prepay and we deliver the calls. Simple!".

Maybe the scammer does not know that Microsoft, Symantec (Norton), Intel (McAffee) and the manufacturers like Canon, HP, Dell, etc. have their own support hotline where their customers can call free of charge and get support without paying for it. The calls to these support hotlines are even used for improving their products. But it seems that the scammer G. P. Singh has already lost his ability to think and is only interested in getting money for nothing.

For the case that a center owner pays for getting such a kind of calls and he gets really some calls then these calls are getting generated by malware and fake websites. That is a crime which gets prosecuted. In such a case the center owner needs to think how he gets paid for his fraud service. The money flow will make the center owner to a scammer and bring him into the first line of investigation. Here are some examples about tech support scam, which got already prosecuted:

Here is a screenshot from the scam offer:

LinkedIn posting of the scam

Maybe the scammer G. P. Singh needs some money for disappearing because the Stock Fraud Attorney Fitapelli | Kurta is actually searching for more victims of a fraud done by Zen Financial Services and Jonathan Bao:

Broker Complaints: Zen Financial Services and Jonathan Bao

The securities and investment fraud law firm, Fitapelli Kurta, is interested in speaking to investors who have lost money investing with Zen Financial or Jonathan Bao.

Zen Financial Services is an independent financial planning and investment firm based out of in Alhambra, California. Zen Financial Services was established in 2011 by Jonathan Bao. Zen Financial Services specializes in retirement plans, wealth management to high net worth individuals, and small businesses. Zen Financial Services offers investments in common stock, mutual funds, annuities, Roth IRAs, Traditional IRAs, and 401k’s. Zen Financial Services is a small firm, employing approximately one to four people. Zen Financial Services’ main office is located at 205 South Chapel Avenue, Alhambra, CA 91801. Zen Financial Services is not a FINRA member firm and is not registered with the SEC.

Zen Financial Services’ founder and president, Jonathan Bao, has recommended the following securities to investors: ProShares Ultra VIX Short-Term Futures (UVXY) and Dendreon Corporation (DNDN). Jonathan Bao is also registered with Royal Alliance Associates.

These 2x ETFs are highly speculative investments which present a significant amount of risk to investors. These nontraditional ETFs trade on a daily basis, which means they should ideally be sold at the end of each day to accurately predict and maximize profit. The longer these ETFs are held on for, the harder they become to predict and the less likely an investor is to make any money.

If you or someone you know has lost money investing in nontraditional ETFs through Jonathan Bao or Zen Financial Services, Royal Alliance, or one of its other brokers, you may be entitled to full recovery of your losses. The attorneys at Fitapelli Kurta prosecute cases on behalf of investors like you who have lost money as a result of unsuitable investments recommended by firms like Zen Financial Services and Royal Alliance. These cases are taken on a contingency fee basis only, which means our firm will not receive any compensation whatsoever unless and until you recover money.

Cases are filed with the Financial Industry Regulatory Authority (FINRA) and will submit to arbitration. Fitapelli Kurta has filed hundreds of cases before FINRA and has recovered millions on behalf of investors who have fallen victim to broker misconduct. Do not delay. Call 877 – 238 – 4175 to speak directly to an attorney and further discuss the merits of your case.

Our consultations are always free.

Call 877 – 238 – 4175 now.

Domain registration data of zenfinancial.com:

Domain Name: zenfinancial.com
Registry Domain ID:
Registrar WHOIS Server: whois.onlinenic.com
Registrar URL: http://www.onlinenic.com
Updated Date: 2015-10-02 04:59:28
Creation Date: 2003-10-31
Registrar Registration Expiration Date: 2016-10-31
Registrar: Onlinenic Inc
Registrar IANA ID: 82
Registrar Abuse Contact Email: onlinenic-enduser@onlinenic.com
Registrar Abuse Contact Phone: +1.5107698492
Domain Status: clientTransferProhibited
Reseller Org: DelhiNet Web Services Pvt. Ltd.
Registry Registration ID:
Registration Name: Zen Financial Inc.
Registration Organization: Zen Financial Inc.
Registration Street: 22582 Forest Run Drive
Registration City: Ashburn
Registration State/Province: VA
Registration Postal Code: 20148
Registration Country: US
Registration Phone: +1.3477464430
Registration Phone Ext:
Registration Fax: +1.3474120995
Registration Fax Ext:
Registration Email: gp@zenfinancial.com
Registry Admin ID:
Admin Name: Zen Financial Inc.
Admin Organization: Zen Financial Inc.
Admin Street: 22582 Forest Run Drive
Admin City: Ashburn
Admin State/Province: VA
Admin Postal Code: 20148
Admin Country: US
Admin Phone: +1.3477464430
Admin Phone Ext:
Admin Fax: +1.3474120995
Admin Fax Ext:
Admin Email: gp@zenfinancial.com
Registry Tech ID:
Tech Name: Zen Financial Inc.
Tech Organization: Zen Financial Inc.
Tech Street: 22582 Forest Run Drive
Tech City: Ashburn
Tech State/Province: VA
Tech Postal Code: 20148
Tech Country: US
Tech Phone: +1.3477464430
Tech Phone Ext:
Tech Fax: +1.3474120995
Tech Fax Ext:
Tech Email: gp@zenfinancial.com
Name Server: dns1.theworldwidewebpeople.com
Name Server: dns2.theworldwidewebpeople.com
Name Server: ns1.thewindowshostingpeople.com
Name Server: ns2.thewindowshostingpeople.com

Update November 21, 2015 - A statement from Mr. G. P. Singh:

Also, ZenFinancial, has nothing to do with the 'Zen Financial Services' which you are referring to, so please remove this post, ASAP

Maybe he is right in this case, but it is his problem to use the same name of a fraud company. As Microsoft and the other companies are not publishing his phone numbers for their support services remains the question how the calls are generated. The offer includes "Blue Screen calls" and "Pop Up calls". As no phone number gets shown at a blue screen it will be very hard for a scammer to find any arguments why someone should call his number if there is no scareware or malware used for generating this kind of calls. Scareware and malware distribution is a crime!

Update November 21, 2015 - A personal message to me from a Facebook member:

I saw your post regarding Mr Singh. He has a lot of campaigns to offer. I am supposedly going to run his payday loan campaign but a supposed to be 1-2 minutes script to run by an agent he wanted the call to run for 15 minutes. Which is very impossible and the pay is $9 only per succesful transfer. Definitely all centers who gets campaigns from him lost. I have never seen an outbound campaign with a very short script to run on a call for 15 mins or more. I think too hes a scammer. You may check his zen blog page for diff campaigns

 

Tech Support Scammer: Mani Miller on Facebook
by Rudolf Faix Friday, May 8, 2015 7:42 AM

Mani MillerThe following offer on Facebook from Mani Miller is a typical Windows Pop Up Scareware offer like it is described at SCAM: Windows pop up calls - the best way to end up in jail: At the end of the comments confirms Mani Miller by himself, that he is not serious. 

That he knows that he is selling illegal generated calls gets proven by the messages he sent to me using the Facebook chat at the same time.

This posting with the offer gets found at Facebook:

 
2 hrs · Edited · 
 

Contact number :- 8860676851 
These calls are available at 500 fix price
pop up smtym blue screen.,
microsoft security ,
Webpage detected virus.,
security threats,
security breaches,
computer compromised, blinking pop ups,
freez pop ups,
System slow,
Viruse detected,
Webpage redirecting,
Hacker found,
Calls rate are fix 500Rs for centre and resellers 
Call valume atleast 50

 
Like · Comment · 

 

At the same time I got on Facebook the following messages from Mani Miller:

  • Mani Miller

    Hello sir hope you doing good

     

    By the way don't you like to see me that and m doing my job here posting some adds

     

    Humble request to u please stopped it on my profile and posts

     

    Thank you

     

    Besr wishes to u

     
     
  • 4:42am
     
     
  • 4:58am
     
     
    Mani Miller

    Hi, I don't like the things you are posting. Would you please stop? Thanks.

 

I know that scammer don't like my postings. His message shows only that he knows that he is offering illegal generated calls and he does not like to stop offering them. At least he is friendly asking. Other scammer are more rude.

Another offer of illegal calls for MAC get's found at Mani Millers profile on Facebook:

 
2 hrs · 
 

Call are available windows Mac @500k minimum orders 100calls

 — at MD Infotech services Pvt Ltd.

As Mani Miller has given a recommendation for MD Infotech services Pvt Ltd. that they are working together in generating and selling the illegal calls.

The edit history of the posting is:

Edit History

Close
  • Mani Miller
    2 hours ago
    Rohit adhikari
    pop up smtym blue screen.,
    microsoft security ,
    Webpage detected virus.,
    security threats,
    security breaches,
    computer compromised, blinking pop ups,
    freez pop ups,
    System slow,
    Viruse detected,
    Webpage redirecting,
    Hacker found,
    Calls rate are fix 500Rs for centre and resellers 
    Call valume atleast 50
     
  • Mani Miller
    2 hours ago
    Contact number :- 8860676851 
    These calls are available at 500 fix price
    pop up smtym blue screen.,
    microsoft security ,
    Webpage detected virus.,
    security threats,
    security breaches,
    computer compromised, blinking pop ups,
    freez pop ups,
    System slow,
    Viruse detected,
    Webpage redirecting,
    Hacker found,
    Calls rate are fix 500Rs for centre and resellers 
    Call valume atleast 50

 

Facebook offer: Mani Miller - Contact nu...6851 These calls are....pdf (389.55 kb)

Facebook profile: Mani Miller Facebook Profile.pdf (3.13 mb)

Facebook page: MD Infotech services Pvt Ltd..pdf (1.22 mb)

 

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Scammer Exposed

SCAM: Windows pop up calls - the best way to end up in jail
by Rudolf Faix Tuesday, April 7, 2015 4:43 AM

Not one company will call, email, or pop up on a web page saying you are infected with a virus

If software detects a virus or a malware or a virus then it will remove the suspicious files or put them in quarantine and block the access to it. That is the way virus and maleware scanners are working. There is no need to call someone and pay some extra money.

If you are buying such calls, then you are supporting the malware programmers with your payment. You are in this case the accomplice of the fraudster. As computer fraud is a crime, you’ll get prosecuted and can end up in jail.

Don’t forget that VoIP calls can get the same way traced like the money flow. Even if you are booking a “high risk payment gateway” you’ll get prosecuted, because before someone will go into jail instead of you he will tell to whom he has forwarded the money and give all his documentation to the investigating officers.

THERE IS NO WAY TO HIDE YOURSELF IN FRONT OF THE LAW!!!

For you are only this “Tech support calls” secure, where you get paid from your client and not where you get paid directly from the caller!!!

 

Windows Pop-Up calls source

 

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Fraud and Scam

Don’t make business with Rohit Khatri and Navdeep Bhagia - both are liars
by Rudolf Faix Sunday, April 5, 2015 6:12 AM

Someone, who is posting fake messages about others and wrong proves for destroying the reputation of others, is a criminal and not trustworthy for making any business. It seems it is a fight between scammers. For this all involved parties are very suspect. I'll suggest to Ashish Chettri to start legal actions against Rohit Khatri and Navdeep Bhagia. Character assassination is a crime. Maybe the prosecutor has the opinion that there is an organized crime, as several people were involved.

It got proven that the posting of Rohit Khatri has been a big lie, because he needed to remove it yesterday. Nobody removes a posting if the content is without any harm for him or the content has expired.

Rohit Khatri posted yesterday in Facebook in the group Inbound Tech Support at Cheap Price (the posting is already removed):

Rohit Khatri

Rohit Khatri - Inbound Tech Support Calls at Cheap Price
Guys once again i have blasted the scammer plan. This guy named Ashish Chettri basically from Rana Ghat West Bengal involved in many online scam like western union blocking and pop up calls. He never route any call to anyone neither transfer any cash after blocking the payment. See his bad luck ye mere hatthe chad gaya. "WARNING FOR ALL SCAMMERS I AM AFTER YOU" Seriously yahi haal karunga sabka jo scam karega. If this guy has scamm anyone do let me know this guy is in custody till monday then he will appear at court.

 

 

 

Navdeep Bhagla

 

 

Navdeep Bhagia added the video from YouTube, published August 13, 2014, for proving their allegations:

 

 

 

@Ashish Chettri: I'm sorry, that I believed to the posting from yesterday and that I shared the the posting of this big liars. What seems too good to be true is mostly not true.

Facebook Navdeep Bhagla.pdf (960.81 kb)

Facebook Rohit Khatri.pdf (1.39 mb)

Update Jan. 18, 2017:
Link to the Facebook profiles of Rohit Khatri (https://www.facebook.com/rohit.khatri.566) and Navdeep Bhagia (https://www.facebook.com/binnysam) removed as they are returning error 404 - not found.

 

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Scammer Exposed

Fraud with Windows Pop Up calls - euroanswerllc com
by Rudolf Faix Tuesday, March 17, 2015 2:52 AM

A business is only good if the risk is low and the earnings are high. In the following offer is it a good business only for the SCAMMER. The center owner has even the risk to end up in jail while the scammer is hiding himself.

A friend forwarded me the following offer and asked me about my opinion:

Hello!
We outsource US Inbound Technical Support Campaign! from more than 3 years and complete genuine in terms of accounts & calls. We operate from Mumbai, India. We do not charge any Royalty, consulting fees & security deposit.
We keep transparency in our Business.

The following are the details of the process:-
Agents required: 10 or more
Technician: 1 or more
US Toll Free Number
Payment Gateway
Dialer
Lease line with minimum speed of 2 MBPS
Website (Optional)
Computer's with good configuration.(Windows 7 preferred)

Pricing for Windows, Pop u calls: (Prepaid System)
1. Price for 10-50 calls  - Rs. 850/- per call
2. Price for 51-100 calls - Rs. 800/- per call
3. Price for 101-200 calls - Rs. 750/- per call
4. Price for 201-350 calls - Rs. 700/- per call
Note: 30 paid test calls per day will be provided only for 3 days at start, 30 calls for 3 days.

The following are the details of the US Inbound Tech Support Campaign:-
1. Campaign will be running for minimum 10 calls only.
2. The payment for the campaign will be in advance. Minimum 48 working hours ago (Wire Transfer). No Credit is given on any grounds.
3. Calls will be received from US / Canada customers only.
4. Timings for the campaign to start are 10:00 pm to 5:00 am IST (Monday - Friday).
5. Call recording to be provided, if required.
6. Center should have a US / Canada Toll Free Number only.
7. Minimum 10 - 12 calls will be routed per slot.
8. Daily MIS report for the calls is to be shared at EOD compulsorily for verification. If not shared, the report provided from contractor will be final and undebatable..
9. If any issue or problem occurs, campaign will be paused and will be active once it is approved by the Contractor itself.
10. Any called missed or abandoned due to lack of technology or late communication will be counted as paid call to the client.
11. Calls Category – Webmail calls, Pop up calls, Antivirus calls, Tablet calls, PC running slow, MAC calls, Printer calls, Antivirus not downloading or running etc..
12. We are no where concerned whether the center makes sale's out of the Inbound calls or not.
As we provide the best calls and there is also some effort shown from the center to up-sell the customers.
13. No replacement for calls will be given on any grounds.

PS: No free or test calls provided. Only Serious Call Centers / BPO contact me and please don't waste mine as well as your time.

Thanks & Regards,
Mr. Priyesh Rao
Cell - +91 9820557973
Skype - priyesharao
Website - www.euroanswerllc.com
Reference Center in Begumpet, Hyderabad
How is the scam working? Let us take a closer look:
  • The center has to provide a payment gateway. That means the center is billing to the customer directly. Each credit card payment can get rejected after the credit card holder receives his monthly statement. So the center has the risk for the transaction.

  • The center has to provide Toll Free numbers for US and/or Canada. That means the call center is paying for the incoming calls and the phone number is registered to the centers. A hidden registration is not possible for phone numbers. In the case of a fraud the owner of the phone number is responsible.

  • How the Toll Free number, which is previous not known, arrives in the Pop Up that the customer can call it?
    The legal way is to show a number on a website or in advertisements. In all other cases it will come from only from a malware. Remember, the number is not known previous.
    It need to be only a toll free number because the customer shall call it instead of consulting a friend or a computer repair center located near to his place.
    For all other purposes like a call by using a software on a computer, tablet or smartphone you even don't need a phone number. Such calls can get routed directly over the Internet.

  • The center has to pay for the Pop Up calls, This is the way how the scammer is making his money.

  • The owner of the domain euroanswerllc.com are hiding themselves behind a proxy service at the domain registry

If we put now the facts together, then we see that the center is not working for a client. In this case the center acts as a reseller because the center need to buy the calls and makes the billing with the caller directly. The center is responsible in front of law for the product. The center cannot hide themselves in anonymity like the SCAMMER do, because the center is taking the money and the phone number is registered to the center. If one customer goes in front of the law court than the center owner will end up in jail. He has make the fraud and not the real scammer

In any case the center owner has a high risk to end up in front of the court, because Ignorance is no protection against prosecution.

Domain Name: EUROANSWERLLC.COM
Registry Domain ID: 1866035335_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: [link removed] Date: 2014-07-08T17:35:08Z
Creation Date: 2014-07-08T17:35:08Z
Registrar Registration Expiration Date: 2015-07-08T17:35:08Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Phone: +1.480-624-2505
Reseller: Google Inc.
Domain Status: clientTransferProhibited [link removed] Status: clientUpdateProhibited [link removed] Status: clientRenewProhibited [link removed] Status: clientDeleteProhibited [link removed] Registrant ID:
Registrant Name: Registration Private
Registrant Organization: Domains By Proxy, LLC
Registrant Street: DomainsByProxy.com
Registrant Street: 14747 N Northsight Blvd Suite 111, PMB 309
Registrant City: Scottsdale
Registrant State/Province: Arizona
Registrant Postal Code: 85260
Registrant Country: United States
Registrant Phone: +1.4806242599
Registrant Phone Ext:
Registrant Fax: +1.4806242598
Registrant Fax Ext:
Registry Admin ID:
Admin Name: Registration Private
Admin Organization: Domains By Proxy, LLC
Admin Street: DomainsByProxy.com
Admin Street: 14747 N Northsight Blvd Suite 111, PMB 309
Admin City: Scottsdale
Admin State/Province: Arizona
Admin Postal Code: 85260
Admin Country: United States
Admin Phone: +1.4806242599
Admin Phone Ext:
Admin Fax: +1.4806242598
Admin Fax Ext:
Registry Tech ID:
Tech Name: Registration Private
Tech Organization: Domains By Proxy, LLC
Tech Street: DomainsByProxy.com
Tech Street: 14747 N Northsight Blvd Suite 111, PMB 309
Tech City: Scottsdale
Tech State/Province: Arizona
Tech Postal Code: 85260
Tech Country: United States
Tech Phone: +1.4806242599
Tech Phone Ext:
Tech Fax: +1.4806242598
Tech Fax Ext:
Name Server: NS45.DOMAINCONTROL.COM
Name Server: NS46.DOMAINCONTROL.COM
DNSSEC: unsigned

 

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AboutMe

I'm since more then 35 years in the computer business (programming and technical support) and using the Internet since it has started. Since 2002 I'm programming solutions for Asterisk and since 2004 I'm in the call center industry.

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