Offshore Outsourcing & Scammer
Blog about offshore outsourcing and scammer in the outsourcing industry
Tech Support Scammer: G. P. Singh - zenfinancial.com
by Rudolf Faix Friday, November 20, 2015 9:04 AM

G. P. SinghUpdate November 21, 2015: Maybe it is not clear enough in the original article, but it does not matter if the scammer is paying the centers or not in this case. The scam starts by generating the calls for the “Tech support”:

  • Offered installation calls for Mcafee, Norton, MS Office, Printer setup
    A customer, which buys a product and which is not working on his site, likes to get his money back. For this reason he will complain the seller or the hotline from the manufacturer of the product and will not call someone where he has even to spend more money than he has spent already. This is called guarantee for a product. The producer or seller of the product needs to get the chance to solve the problem before he has to give the money back to the customer. That is consumer law and for this reason are the offers of the “installation calls” nothing else than scam. Nobody will pay for something where he has a right to get it for free.

  • Blue screen calls
    For the case a blue screen happens is there nowhere shown a phone number to call. Real blue screen cases are happening during system malfunctions based on some hardware or memory defects, failures of drivers or by installing some suspicious software. A blue screen cannot get solved from remote and by using some remote desktop programs because these programs are not functioning during the time a blue screen happens. As you need to try to reproduce the problem will it be hard job to do such work from remote with a normal and technical not interested user on the other end.

  • Pop up calls
    If the pop-up is more than a simple promotion the offer is a scam. Even UK Financial Fraud Action is warning to give untrusted people remote access to their computer. Everybody knows how many people are using pop-up blocker and adblocker. The advertising industry is already crying about percentage of people can get reached. How will in this case a scammer generate enough calls which he likes to sell?

In any case call centers should be aware that participating in a fraud system is a criminal action and gets prosecuted. If you buy calls which are getting generated by malware you’ll be in the first line of investigation because of the money flow from the victim to you. Maybe the real criminal disappears in the meantime and you are the only remaining one which gets prosecuted. If the seller can get found is not so bad for you because in this case you’ll get prosecuted only for the dubious purchase but it can come worse too as everybody likes to protect himself in front of law.

The above facts cannot get discussed away. On the other site G. P. Singh tries to use the revenge postings from other scammers to use against me instead of trying to explain me where I’m wrong in my understanding his offer. The same way all other scammers are acting too. The problem is only that there are no evidences and the postings did not get proved from anyone. Richa Softwaresolution has even tried to fake an email from me but could even not provide mailheaders for it. This try can get found in my article Fake emails which seems to be from Rudolf Faix - rudolffaix@gmail.com - rudolf.faix@wwpa.com. Such an email gets shown at the screenshot below:

 

Original arcticle:

At the LinkedIn profile from G. P. Singh gets shown how a formerly successful businessman has changed to be now a scammer. The statement from G. P. Singh in answer to a comment shows already the scam: "There are no details to send. Decice what you want, place an order, prepay and we deliver the calls. Simple!".

Maybe the scammer does not know that Microsoft, Symantec (Norton), Intel (McAffee) and the manufacturers like Canon, HP, Dell, etc. have their own support hotline where their customers can call free of charge and get support without paying for it. The calls to these support hotlines are even used for improving their products. But it seems that the scammer G. P. Singh has already lost his ability to think and is only interested in getting money for nothing.

For the case that a center owner pays for getting such a kind of calls and he gets really some calls then these calls are getting generated by malware and fake websites. That is a crime which gets prosecuted. In such a case the center owner needs to think how he gets paid for his fraud service. The money flow will make the center owner to a scammer and bring him into the first line of investigation. Here are some examples about tech support scam, which got already prosecuted:

Here is a screenshot from the scam offer:

LinkedIn posting of the scam

Maybe the scammer G. P. Singh needs some money for disappearing because the Stock Fraud Attorney Fitapelli | Kurta is actually searching for more victims of a fraud done by Zen Financial Services and Jonathan Bao:

Broker Complaints: Zen Financial Services and Jonathan Bao

The securities and investment fraud law firm, Fitapelli Kurta, is interested in speaking to investors who have lost money investing with Zen Financial or Jonathan Bao.

Zen Financial Services is an independent financial planning and investment firm based out of in Alhambra, California. Zen Financial Services was established in 2011 by Jonathan Bao. Zen Financial Services specializes in retirement plans, wealth management to high net worth individuals, and small businesses. Zen Financial Services offers investments in common stock, mutual funds, annuities, Roth IRAs, Traditional IRAs, and 401k’s. Zen Financial Services is a small firm, employing approximately one to four people. Zen Financial Services’ main office is located at 205 South Chapel Avenue, Alhambra, CA 91801. Zen Financial Services is not a FINRA member firm and is not registered with the SEC.

Zen Financial Services’ founder and president, Jonathan Bao, has recommended the following securities to investors: ProShares Ultra VIX Short-Term Futures (UVXY) and Dendreon Corporation (DNDN). Jonathan Bao is also registered with Royal Alliance Associates.

These 2x ETFs are highly speculative investments which present a significant amount of risk to investors. These nontraditional ETFs trade on a daily basis, which means they should ideally be sold at the end of each day to accurately predict and maximize profit. The longer these ETFs are held on for, the harder they become to predict and the less likely an investor is to make any money.

If you or someone you know has lost money investing in nontraditional ETFs through Jonathan Bao or Zen Financial Services, Royal Alliance, or one of its other brokers, you may be entitled to full recovery of your losses. The attorneys at Fitapelli Kurta prosecute cases on behalf of investors like you who have lost money as a result of unsuitable investments recommended by firms like Zen Financial Services and Royal Alliance. These cases are taken on a contingency fee basis only, which means our firm will not receive any compensation whatsoever unless and until you recover money.

Cases are filed with the Financial Industry Regulatory Authority (FINRA) and will submit to arbitration. Fitapelli Kurta has filed hundreds of cases before FINRA and has recovered millions on behalf of investors who have fallen victim to broker misconduct. Do not delay. Call 877 – 238 – 4175 to speak directly to an attorney and further discuss the merits of your case.

Our consultations are always free.

Call 877 – 238 – 4175 now.

Domain registration data of zenfinancial.com:

Domain Name: zenfinancial.com
Registry Domain ID:
Registrar WHOIS Server: whois.onlinenic.com
Registrar URL: http://www.onlinenic.com
Updated Date: 2015-10-02 04:59:28
Creation Date: 2003-10-31
Registrar Registration Expiration Date: 2016-10-31
Registrar: Onlinenic Inc
Registrar IANA ID: 82
Registrar Abuse Contact Email: onlinenic-enduser@onlinenic.com
Registrar Abuse Contact Phone: +1.5107698492
Domain Status: clientTransferProhibited
Reseller Org: DelhiNet Web Services Pvt. Ltd.
Registry Registration ID:
Registration Name: Zen Financial Inc.
Registration Organization: Zen Financial Inc.
Registration Street: 22582 Forest Run Drive
Registration City: Ashburn
Registration State/Province: VA
Registration Postal Code: 20148
Registration Country: US
Registration Phone: +1.3477464430
Registration Phone Ext:
Registration Fax: +1.3474120995
Registration Fax Ext:
Registration Email: gp@zenfinancial.com
Registry Admin ID:
Admin Name: Zen Financial Inc.
Admin Organization: Zen Financial Inc.
Admin Street: 22582 Forest Run Drive
Admin City: Ashburn
Admin State/Province: VA
Admin Postal Code: 20148
Admin Country: US
Admin Phone: +1.3477464430
Admin Phone Ext:
Admin Fax: +1.3474120995
Admin Fax Ext:
Admin Email: gp@zenfinancial.com
Registry Tech ID:
Tech Name: Zen Financial Inc.
Tech Organization: Zen Financial Inc.
Tech Street: 22582 Forest Run Drive
Tech City: Ashburn
Tech State/Province: VA
Tech Postal Code: 20148
Tech Country: US
Tech Phone: +1.3477464430
Tech Phone Ext:
Tech Fax: +1.3474120995
Tech Fax Ext:
Tech Email: gp@zenfinancial.com
Name Server: dns1.theworldwidewebpeople.com
Name Server: dns2.theworldwidewebpeople.com
Name Server: ns1.thewindowshostingpeople.com
Name Server: ns2.thewindowshostingpeople.com

Update November 21, 2015 - A statement from Mr. G. P. Singh:

Also, ZenFinancial, has nothing to do with the 'Zen Financial Services' which you are referring to, so please remove this post, ASAP

Maybe he is right in this case, but it is his problem to use the same name of a fraud company. As Microsoft and the other companies are not publishing his phone numbers for their support services remains the question how the calls are generated. The offer includes "Blue Screen calls" and "Pop Up calls". As no phone number gets shown at a blue screen it will be very hard for a scammer to find any arguments why someone should call his number if there is no scareware or malware used for generating this kind of calls. Scareware and malware distribution is a crime!

Update November 21, 2015 - A personal message to me from a Facebook member:

I saw your post regarding Mr Singh. He has a lot of campaigns to offer. I am supposedly going to run his payday loan campaign but a supposed to be 1-2 minutes script to run by an agent he wanted the call to run for 15 minutes. Which is very impossible and the pay is $9 only per succesful transfer. Definitely all centers who gets campaigns from him lost. I have never seen an outbound campaign with a very short script to run on a call for 15 mins or more. I think too hes a scammer. You may check his zen blog page for diff campaigns

 

Tech Support Scammer: Mani Miller on Facebook
by Rudolf Faix Friday, May 8, 2015 7:42 AM

Mani MillerThe following offer on Facebook from Mani Miller is a typical Windows Pop Up Scareware offer like it is described at SCAM: Windows pop up calls - the best way to end up in jail: At the end of the comments confirms Mani Miller by himself, that he is not serious. 

That he knows that he is selling illegal generated calls gets proven by the messages he sent to me using the Facebook chat at the same time.

This posting with the offer gets found at Facebook:

 
2 hrs · Edited · 
 

Contact number :- 8860676851 
These calls are available at 500 fix price
pop up smtym blue screen.,
microsoft security ,
Webpage detected virus.,
security threats,
security breaches,
computer compromised, blinking pop ups,
freez pop ups,
System slow,
Viruse detected,
Webpage redirecting,
Hacker found,
Calls rate are fix 500Rs for centre and resellers 
Call valume atleast 50

 
Like · Comment · 

 

At the same time I got on Facebook the following messages from Mani Miller:

  • Mani Miller

    Hello sir hope you doing good

     

    By the way don't you like to see me that and m doing my job here posting some adds

     

    Humble request to u please stopped it on my profile and posts

     

    Thank you

     

    Besr wishes to u

     
     
  • 4:42am
     
     
  • 4:58am
     
     
    Mani Miller

    Hi, I don't like the things you are posting. Would you please stop? Thanks.

 

I know that scammer don't like my postings. His message shows only that he knows that he is offering illegal generated calls and he does not like to stop offering them. At least he is friendly asking. Other scammer are more rude.

Another offer of illegal calls for MAC get's found at Mani Millers profile on Facebook:

 
2 hrs · 
 

Call are available windows Mac @500k minimum orders 100calls

 — at MD Infotech services Pvt Ltd.

As Mani Miller has given a recommendation for MD Infotech services Pvt Ltd. that they are working together in generating and selling the illegal calls.

The edit history of the posting is:

Edit History

Close
  • Mani Miller
    2 hours ago
    Rohit adhikari
    pop up smtym blue screen.,
    microsoft security ,
    Webpage detected virus.,
    security threats,
    security breaches,
    computer compromised, blinking pop ups,
    freez pop ups,
    System slow,
    Viruse detected,
    Webpage redirecting,
    Hacker found,
    Calls rate are fix 500Rs for centre and resellers 
    Call valume atleast 50
     
  • Mani Miller
    2 hours ago
    Contact number :- 8860676851 
    These calls are available at 500 fix price
    pop up smtym blue screen.,
    microsoft security ,
    Webpage detected virus.,
    security threats,
    security breaches,
    computer compromised, blinking pop ups,
    freez pop ups,
    System slow,
    Viruse detected,
    Webpage redirecting,
    Hacker found,
    Calls rate are fix 500Rs for centre and resellers 
    Call valume atleast 50

 

Facebook offer: Mani Miller - Contact nu...6851 These calls are....pdf (389.55 kb)

Facebook profile: Mani Miller Facebook Profile.pdf (3.13 mb)

Facebook page: MD Infotech services Pvt Ltd..pdf (1.22 mb)

 

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Scammer Exposed

Microsoft does not make unsolicited phone calls to help you fix your computer
by Rudolf Faix Wednesday, April 29, 2015 7:23 AM

MicrosoftIn this scam cybercriminals call you and claim to be from Microsoft Tech Support. They offer to help solve your computer problems. Once the crooks have gained your trust, they attempt to steal from you and damage your computer with malicious software including viruses and spyware.

Although law enforcement can trace phone numbers, perpetrators often use pay phones, disposable cellular phones, or stolen cellular phone numbers. It's better to avoid being conned rather than try to repair the damage afterwards.

Treat all unsolicited phone calls with skepticism. Do not provide any personal information.

If you receive an unsolicited call from someone claiming to be from Microsoft Tech Support, hang up. We do not make these kinds of calls.

Report phone scams

Whenever you receive a phone call or see a pop-up window on your PC and feel uncertain whether it is from someone at Microsoft, don’t take the risk. Reach out directly to one of Microsoft technical support experts dedicated to helping you at the Microsoft Answer Desk. Or you can simply call Microsoft at 1-800-426-9400 or one of Microsoft's customer service phone numbers for people located around the world. 

Microsoft Phone numbers:

  • Australia: (Australia callers) 13 20 58 , (International callers): 612 9870 2200
  • Ireland: 1850 940 940
  • New Zealand: 64-4-470-6583
  • United Kingdom: (+44) 0344 800 2400
  • United States: 1-800-426-9400

Source: https://www.microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspx 
(you need to switch your country setting to US/English for following this link)

 

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Fraud and Scam

Internet without promotion: Adguard AdBlocker browser extension
by Rudolf Faix Tuesday, April 21, 2015 6:34 AM

AdGuardSimple install the Adguard browser extension if the promotion, pop-ups and pop unders from the different web pages is annoying you. Adguard AdBlocker is really fast and lightweight. It uses half as much memory as other popular solutions. Adguard can handle Anti-AdBlock scripts. You won't have to turn off the AdBlocker anymore to be able to visit the websites that are using such scripts. Just send a complaint to the Adguard tech support and they will handle it.

Adguard AdBlocker effectively blocks all types of advertising on all web pages, even on Facebook, Youtube, and others! Adguard makes your work on the Internet not only comfortable, but also safe - Browsing Security module blocks access to all fraudulent and malicious sites.

What Adguard AdBlocker does:

  • Blocks all ads including video ads (including Youtube video ads), rich media advertising like video ads, interstitial ads and floating ads, unwanted pop-ups, banners and text ads (including Facebook advertisements).
  • Speeds up page loading and saves bandwidth, thanks to the missing ads and pop up windows.
  • Blocks many spyware, adware and dialer installers (optional).
  • Protects your privacy by blocking common third-party tracking systems (optional).
  • Protects you from malware and phishing (optional).

 

Installation:

Firefox: You can install the latest release from addons.mozilla.org or download it from direct link https://chrome.adtidy.org/app.html?app=main.xpi,

Google Chrome: Install it from the Chrome Web Store

Internet Explorer: http://adguard.com/en/adblock-adguard-internet-explorer.html

Opera: You can install the latest release from addons.opera.com

Safari: You can install the latest release from extensions.safari.com

Yandex Browser: Starting with the version 14.2, Yandex.Browser introduced catalogue of recommended Extensions. This catalogue provides the free Adguard extension by default.

Install Adguard for Android: http://adguard.com/en/adguard-android/install.html#howToInstall

Adguard for Mac http://adguard.com/en/adguard-mac/overview.html

 

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Blog Rudolf Faix

SCAM: Windows pop up calls - the best way to end up in jail
by Rudolf Faix Tuesday, April 7, 2015 4:43 AM

Not one company will call, email, or pop up on a web page saying you are infected with a virus

If software detects a virus or a malware or a virus then it will remove the suspicious files or put them in quarantine and block the access to it. That is the way virus and maleware scanners are working. There is no need to call someone and pay some extra money.

If you are buying such calls, then you are supporting the malware programmers with your payment. You are in this case the accomplice of the fraudster. As computer fraud is a crime, you’ll get prosecuted and can end up in jail.

Don’t forget that VoIP calls can get the same way traced like the money flow. Even if you are booking a “high risk payment gateway” you’ll get prosecuted, because before someone will go into jail instead of you he will tell to whom he has forwarded the money and give all his documentation to the investigating officers.

THERE IS NO WAY TO HIDE YOURSELF IN FRONT OF THE LAW!!!

For you are only this “Tech support calls” secure, where you get paid from your client and not where you get paid directly from the caller!!!

 

Windows Pop-Up calls source

 

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Fraud and Scam

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I'm since more then 35 years in the computer business (programming and technical support) and using the Internet since it has started. Since 2002 I'm programming solutions for Asterisk and since 2004 I'm in the call center industry.

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