Offshore Outsourcing & Scammer
Blog about offshore outsourcing and scammer in the outsourcing industry
Outbound sales - products and promised earnings
by Rudolf Faix Monday, February 9, 2015 8:50 AM

The most of these products, which are getting offered in the outbound campaigns, are well known products from the formerly email spam (Pharmacy, Weight Loss, Enhancers, Casino, etc.). Since email spam filter are coming better with the time the email spamming does already not make any sense. For this the formerly email spammers try to hire call centers. 

All this products are useless, completely overpriced and for this reason very bad to sell. As the spammers don’t like to lose money, they are only offering a commission based contract. A hourly based contract or a hourly based contract in combination with a commission is too expensive for them, because they know their sales rate already from the email spam.

For this the call center should provide even the data for the people, which are getting called and dialer for reaching very much people in a short time. The called people get it too and are giving wrong data (address, email address, credit card numbers, etc.) to the call center, if they know the products already. This data are getting rejected by the client and the call center does not get paid for this sales.

I recommend to all call centers: 

  • Take a look at the product and not only at the promised earning per sale

  • Turn on your brain and think about the product if you would buy it by yourself

  • Speak with your agents and ask them about their opinion of the product. Even good salespeople can only sell products from which they are convinced. 

  • As higher the proposed winnings per sale is as lower is the sales rate will be

  • Compare the price of the product with normal and comparable offers at the normal market.  You will be able to sell a product where you get a commission of $50 if a comparable product can bought in the shop for $10

  • Let your client provide data for calling. Your client knows better which customer group will buy the product. If you cannot sell the product, then your call center or your data are bad. In any case you’ll be guilty for not fulfilling the sales rate and you are working for free.

  • If you got data from the client and you cannot sell something then inform your client early about this and comment why you cannot sell something. You can even provide the recordings for it. For the case the provided data are not good, then let your client decide to continue with this data or not. He is responsible for the provided data in this case.

  • If you like to provide quality services, then not use dialer. As soon as a called person get it, that you are using an automated system, he will hang up and block the provided phone number.

  • Never make anonymous calls. Very much people are blocking anonymous calls already.

  • Provide a phone number, where someone can call you back. There are a lot of people outside there, which are curious who has called them in absence and are calling back.


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Call Center

Spam and scam with "FREE" eBooks
by Rudolf Faix Thursday, February 5, 2015 8:50 AM

The most of this “FREE” eBooks are not really free. You have at least to drop your email address and mostly some more information about yourself. In the best case you get some usable information from the eBook, which is belonging to the general knowledge. In the most cases you only get a promotion for any other services or the eBook ends where it is coming interesting. There you find a link for continuing reading. If you click the link, you’ll end up at a pay site.

The result will be in any case that you get flooded with spam, because your data get traded together with the topic of the eBook. For this reason the scammer will know already in what you are interested. As more information you need to enter as higher will be the earning for your information.

So don’t forget, nothing is for FREE at the world. You have to pay with your personal data. This data are getting used to spam you and this data are getting sold. For this be AWARE from FREE eBooks. You pay in any way with your personal data for information, which you can get free from the Internet if you know how to use some search engines.

If something is free, then it will be written on a web site or it will be downloadable without any registration.

A few days ago one LinkedIn member even tried to earn money by using for a self-compiled list of scammer. The greediness is endless from some people.


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Fraud and Scam

“Don’t try to make business with spammers, you’ll get scammed“ is the golden rule at the Internet
by Rudolf Faix Saturday, January 31, 2015 3:21 PM

All this “genuine campaigns”, where the offer gets repeated here everyday (spam) are nothing else then spam. I have made the experience that the offers are made only for collecting email addresses. Since I have started for asking for more information, the spam filter from google and my own mail servers have more than the double of work. For me it looks like that the email data are getting sold.

What have all this spams together? All of them are hiding their own identity on the internet. They are not using their own picture, their domain is newly registered (less than 2 years), they are using to hide their domain by using anonymization services and they are hiding their website location by proxy/frame services.

Only criminals need to hide themselves. Real companies are proud of their products and brand. They are not hiding themselves because their name is their reputation.

The members of the group “Customer Service Champions” have already kicked my posts about scamming. The champions are thinking that they know already everything and have called me to be a spammer.

A spammer promotes only his own services or services where he can earn. I’m only a user of the posted links and have not more than work for forwarding my knowledge. The services are running somewhere at the internet. I even don’t promote my own services while I’m fighting against scammers. Maybe the group “Customer Service Champions” is the group of the scammers and for this they have kicked the posts.

How to identify scammer by using free tools


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I'm since more then 35 years in the computer business (programming and technical support) and using the Internet since it has started. Since 2002 I'm programming solutions for Asterisk and since 2004 I'm in the call center industry.


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