Offshore Outsourcing & Scammer
Blog about offshore outsourcing and scammer in the outsourcing industry
An unbelievable offer from SYNTEL Pvt. Ltd. Australia - or to rent is more expensive than to buy
by Rudolf Faix Thursday, November 19, 2015 11:21 AM

Amanjit SahotaSYNTEL Pvt. Ltd.An Australian company, with the name Syntel Pvt. Ltd. got registered on June 17, 2013. The "Founding Partner and Director at Syntel Pty Ltd" Amanjit Sahota writes by himself in his LinkedIn profile that he is since August 2014 Director of his own company, makes the company already very suspect. For me it shows that the company did not earn enough in the time from June 2013 until July 2014 for paying his salary and/or he got fired on his other job.

If I read additional in the year 2015 at http://syntel.com.au/why-syntel (2016-02-25: Link removed - Domain not exists): "We have spent the last 6 years perfecting VOIP (Voice Over IP) phone systems which means you can take advantage of the internet to make cheaper, often free calls." than I know that they are notorious liars or they are not able to calculate by using their brain and have not enough money for a pocket calculator. Both is in business worse.

If such a person even does not understand the difference between a LinkedIn company page and a LinkedIn personal profile, then it shows that the person seems have a real problem understanding any rules in business. If I read additional in his profile that his language is Punjabi then I think already about a post forwarding service and not about a local company in Australia.

Anyway the business amateur Amajit Sohota has sent me from his "personal company" profile at LinkedIn the following offer:

G`day Rudolf,

How are ya?

Many thanks for accepting my invite.

The reason I am getting in touch is that we have large presence in Manila and we are growing fast. We have a couple of ex-pats, from Australia, who are recommending our Hosted VPBX Services to customers in Manila. This is going great and I was wondering if this would be something we could partner up with?

The Dealer Agreement is a pretty straight forward arrangement whereby you locate possible opportunities, scope them out and then recommend us to them. We then take care of the rest. If they sign up we are happy to pay the following, which to date is the largest number of seats we have had come on board through a referral in one go:

5,000 Seat Opportunity.
5000 x $10 = $50,000 Up Front Fee

This particular customer went for the $49.95 All inclusive plan.
Therefore the trail is as follows: 5000 x $49.95 = $249,750.00 10% Trail = $24,975.00 Per Month for the 36 Months of the contract.

Most customers opt for either the $15 plan or the $49.95, depending on their needs. There are plans in between, they do not get much take up. We can be bespoke, if the opportunity requires, just let us know and we can amend accordingly. We pride ourselves on being proactive and dynamic.

As you can see the figures are inviting, for the right opportunity. This is, to date, the largest opportunity we have had in Manila.

Please do get back to me on: amanjit@syntel.com.au if this of interest.

My Director of Support will be in Manila in early December and would be happy to meet up, to discuss further. I will be up in early February, so happy to meet then, if that suits.

Enjoy your day and I look forward to hearing from you soon.

Thanks!

Ammo
0427 550 566
1300 739 885
amanjit@syntel.com.au

I really cannot believe that one owner of a 5,000 seat call center can be so stupid to sign-up with such a suspicious company. Does such a call center owner not think about the risk what he has with only one business partner? Such a center needs to get divided into a few sections to reduce the risk of a fail. A serious consultant will warn such people and reject the job if the call center owner does not understand the risk. One example of the risk: If the Internet connection from the place of the center drops for an hour the damage would be 5,000 working hours of his agents! The same can happen with the power connection of the center - only the Internet connection drops normally more often than the power connection.

As the email address provided in the offer is from an Australian domain I think that the prices are in Australian Dollars. Based on the exchange rate from today the up-front fee of AU$ 50,000 has the value of US$ 35,499.51 and the offer the monthly payment from AU$ 24,975 has the value of US$ 17,732.

Nowhere is written what is all included in the "all inclusive" offer. It seems to be only important for Amanjit Sahota to make money instead of explaining his offer. I would kick out such a salesman from my company. VoIP minutes cannot be included because they are different from country to country, from provider to provider and if fixed or mobile phones are get called. The local computers from the centers and the Internet connection of the center cannot be included too because the price is depending on the region of the world. In this case in the "all inclusive" offer can be only be included can the basic hosting and the rental of a phone system. For this is the offered price nothing else than profiteering.

To my reply "Maybe you need to rethink your offer and compare your prices with others on the international market", I got the answer:

G`day Rudolf,

How are ya?

Thanks for the message. We have Call Centres which are primarily for Overseas Clients, so our rates are good for them. Happy to discuss what would work with you.

Thanks!

Ammo

It seems to be his sales strategy. I don't think that he would be really successful with this strategy.

Let us make a simple calculation example: I would take for security reasons at 4 SQL server, which are storing the data, the configuration of the phone systems and the call detail records. The price for one sql server hardware is around US$ 1,000. In sum we spend US$ 4,000 for our datastorage system. Additonal I would use for 500 seats one phone system based on Linux and Asterisk (Asterisk itself, GoAutoDial or a similar product). The price for one of these phone systems is around US$ 500. As I need 10 from them I spend in sum US$ 5,000. As Linux, Asterisk, GoAutoDial is open source I don't need to pay something for the software and I have enough capacity for a failover in the case that one system dies. Each of the phone systems will get connected to different Internet providers. This will enhance the failover possibilities and reduces the risk of an Internet drop. As more different VoIP providers I'll use as higher would get my security in the case of an error. I even can make a least cost routing between the chosen VoIP providers.

If we take now the above calculation in sum then I have spent until now only US$ 9,000 for the hardware. If I like to use the MS SQL server instead of a Linux open source SQL server than I need to spend additional US$ 650 for the Windows Server Software and US$ 4000 for the MS SQL Server. As I'm using 4 SQL-Server I have to spend in this case US$ 18,600 for the software. Even if we are now counting everything together we spend in sum US$ 27,600. That is even less than the up-front fee from the offer from Syntel Pvt. Ltd. (US$ 35,499.51). I would even make personally the complete server setup for the center for less than the half of the remaining US$ 7,899.517, which this solution is cheaper then the up-front costs from Syntel Pvt. Ltd.

The savings of my suggestion are in this case the "very small" amount of US$ 24.975 each month for 36 months of the contract. That makes the "little" sum of US$ 899,100 during 3 years of operation.

Update November 23, 2015: Syntel sent a message that in the "all inclusive" Plan is VoIP included:

G`day Rudolf,

How are ya? Hope you had a great weekend.

The All Inclusive Plans included All Local/National Calls All 1300/1800 Numbers and All Mobile calls.

Hope that assist. Enjoy the rest of your day.

Thanks!

A call center is working 17 hours a day (call time between 8 am and 9 pm additional 4 time zones on the continent) and 6 days a week calling the U.S. If we take now the minutes generated from a single agent then we need to multiply 60 minutes per hour * 17 hours a day * 26 days per month to see the result of 26,520 minutes an agent is generating during one month. If we divide now the difference between the standard plan and the all inclusive plan (AU$ 34.95 = US$ 25.26) then we see that this sum got offered as flat rate from some VoIP providers for private users. These VoIP providers, which have offered such a flat rate, are getting found now at the VoIP cemetery. The reason is very simple found. We need only divide the US$ 25.26 by the generated minutes from one agent during one month - 26,520. The result is rounded US$ 0.00095249. This minute price is far under the value which are the telecom companies billing under each other for the minutes. Each minute will generate a loss in this case. Not one company will pay you for using their lines.

The all inclusive offer is even worse and the loss for the phone companies higher for the case that this offer is restricted to the Australian phone numbers. The Australian free phone numbers 1300/1800 are not getting called from call centers because call centers need to sell something and not speak with customer services. The interconnect exchange rate is for Australia even at least 10 times higher than from U.S. phone companies. The agent is only 1 hour less generating per day because Australia has only 3 time zones on the continent.

 

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Scammer Exposed

Scammer: Phani Indra - Malladi Phanindra - savebpo.com - with unbelievable offers
by Rudolf Faix Tuesday, November 17, 2015 9:08 AM

SaveBPO Logo

Update November 18, 2015: The following shows how scammer are thinking how they can build up a business and how they are thinking how they can continue if they are getting catched to be scammer.

I have written the article one day after I have warned the scammer Phani Indra - Malladi Phanindra immediately as he had published the scam campaign in Facebook. In the hope that nothing will happen to him, he continued posting copying one campaigns after another from other sources where he even didn't know the source. It did even not make any difference for him if the campaign is genuine or not. He even does not have any knowledge how to identify a scam campaigns and he has ignored my warnings. Only important for him has been to make money. The way to get money and if the payer gets something for his money has not been important for him.

As the most of the campaigns are only available against an advanced fee are the campaigns nothing else than scam. A real client is searching for a broker or consultant which is near of his place and not abroad. The clients likes to have the possibility to make a complaint immediately and directly as soon as something goes wrong. If a client is searching abroad then he is searching directly for a center and not for a middle man. In this case he likes to avoid the kids game "Chinese message" and save the fee for the broker. For this reasons are 99.9% campaign offers with source from low wage countries nothing else than scam.

On this article he has shown an reaction and started to delete the campaign offers from his site after he even used a friend, which tried to explain me in the Facebook group "the campaign is from a friend":

Screenshot from Facebook discussion with the argument that the campaign is from a friend of a friend

My opinion is that people which have such a kind of friends don't need some enemies - such people are already punished with these kinds of friends!

Afterwards he started to delete the campaign from his site savebpo.com. In the social networks are the offers still available - only the link to his site is not working. Here a screenshot from the scam offer in Facebook from today morning:

Screenshot from Facebook with the scam offer

As I told him, that he does not have any contract or permission with Deep Blue Marketing and for this he needs to remove the campaigns from Deep Blue Marketing too, he replied: "Are you talking about the UK Boiler Survey campaign with hot key transfer. Project ?". This answer shows that he even does not know the source of the campaigns and he had never any contact with any client or another broker. He has only copied campaigns from suspicious sources in the hope of getting rich from the up-front fees.

After he has deleted some campaigns - only from his site, he sent me the following message at Facebook:

I have just moved all energy campaigns to trash
All done now
I request you to remove my name from your blog
If you find any other scam or fraud projects in my site
Please contact the author

Sorry, but business is not a kindergarten game. For doing business you need to build up a reputation. Only to change the author of the site and using different names for the fraud does not bring a good reputation and does not release the owner of the site from beeing liable for the content. With other words is it nothing else than a nice try for continuing scamming centers by saying it is only a market place. Even a bad reputation is a reputation.

The whole story shows only how the scammers are trying to play man-in-the middle. For the case that the offered campaign is a real campaign how they like to make money with copy & paste. If the campaign is a scam than they get at least the up-front fee. In any case is it scam, because they even don't know who is the provider of the campaign and from where they have copied the campaign.

Original article November 17, 2015: Yesterday I found some unbelievable campaign offers in the social networks. The offers got posted from Phani Indra / Malladi Phanindra the owner of the domain savebpo.com. A warning about the scam offers got ignored from him, because today morning the offers still exists in the social networks and on his site savebpo.com. It seems that he thinks that he can get rich by asking an advanced fee from centers. In one worse case he even thinks that he can get 7 Lacs (US$ 10,574) for a campaign where data from the client need to be accessible to the salesperson. The client will get fined from the US FTC (Federal Trade Commission) with US$ 16,000 per record. AT&T had paid in the past for such a failure, where data got stolen during an outsourcing process and the fines have been even cheaper, US$ 25,000,000. This ones, which don't believe it can take a look at the FTC site or at my report about this case.

Not one client will take the risk to get fined. A client likes to save money by an offshore outsourcing process and not pay more than his top workers get paid for doing the job. As in the traditional outsourcing countries (Australia, Canada, European Union, U.S.) the consumer and customer data are protected by the data protection law and the fines for breaking the law are very high, not one client will outsource any campaign where the center needs to have access to their database. It does not matter if the data are getting misused by the center or stolen from by a someone else during a data breach. The business owner is liable in any case because he has collected the data.

Let us take a look at the offered scam campaign first

US International Inbound: Insurance Sector

Project description:

US Customer Care Process is to handle Inbound Calls of the customers who wanted to Inquire / Renew / claim / Transfer Insurance / Address or Other Modification.

  • +/- Calls could be in Health Insurance in regards to : HMO, PPO, EPO and Miscellaneous Insurance of (Visitor Insurance, Green Card holders Insurance, Student Health Insurance,J1 Visa Insurance, OPT Students Insurance, Europe Travel Insurance, Health Insurance for Visa, International Health Insurance, Group Travel Insurance, Short-term Heath Insurance, Discount Cards, Global Employees Group Insurance .

  • +/- Calls could be in Property and Casualty Insurance in regards to: Property (flood, earthquake, home, auto, pet) and Casualty (errors and omissions, workers’ compensation, disability, liability).

  • +/- Calls could be in Reinsurance in regards to: Insurance of Proportional, Non Proportional, Risks Attaching Basis, Losses Occurring basis, Claims –Made basis.

  • +/- Calls could be in vehicle Insurance in regards to: insurance of cars, trucks, motorcycles, and other road vehicles.

  • +/- Calls could be in Life and Health insurance in regards to: Insurance of Health (Dental, Vision, Medications), Life (Long-Term Care, Accidental Death and Dismemberment, Hospital Indemnity), Miscellaneous (Europe Travel Insurance, Trip Cancellation Insurance, Cruise Insurance, Missionaries Insurance, marine Crew Insurance), Annuities (Securities) and Life and Annuities.

Seats : 10 Seats X 3 Shift
Payout : $10 Per Hour Per Agent
Billing : Approx 35 lakhs for 30 Seats. (Advance Billing for 1 Month at the time of Go Live)

Payment methodology: The Business Associate will diligently carry out Inbound Customer Care work; Business Associates will get calls on a regular daily basis as per below mentioned terms and conditions. Client agrees to provide Validation formats/Process document and other necessary information for processing documents to the Business Associate at the time of work commencement. The Business Associate shall submit the Reports as per schedule provided by the client; however Payouts are be released after getting the QC report of (bi-weekly) that particular period. The Client will pay each bill within maximum 5th of each month, all then payouts are going to be release after Quality Check Certificate. The Payout can be raised through e-mail or Fax and followed by hard copy. Q.C will be provided in 10-15 working days.

Quality: The Business Associate shall maintain accuracy of 84.99% for the processed as per Quality score card terms and norms. If the Business Associate cannot reach 84.99% accuracy on 1st submission then the Client shall give the Business Associate another 15 days for rectifying the mistake in future workings and there after the Client has the right to terminate this agreement on receiving 3rd Quality report with a further notice.

Documents Required:

  • Company Profile and DOT Certificate
  • Company’s LOI (Letter of Interest)
  • Director’s Proof along with Senior Management Profile
  • Pan Card o Company’s Registration Proof
  • Center’s Screen Shots

Technical Requirements:

  • 2 MBPS Leased Line + Server ( Min 8 GB RAM IBM X360 with Xeon Processor )
  • 10-12 Seats capacity with 12 computers along with 12 headphones.
  • Dual core Computers (Minimum) + 1 GB RAM.
  • Server: “IBM X360 (Xeon Processor) with 8 GB RAM and 1 TB HDD (Minimum or more than that).
  • PABX, ACD and CRM are from Client Side 4 MBPS Leased Line or we also accept if center wanted to use their Thin Clients shall operate in a Fiber rich environment with its own bandwidth.
  • In Each Slot, A team of 10 (Ten), Agents (the Team), 1 Team Leaders, one Trainer. All mentioned above must be provided in One week, starting from the day this agreement is signed.

Commercial Charges Apply : Signup amount: INR 7,00,000

If you are interested contact us @ contact.savebpo@gmail.com or call us at 9701875999/ 8143444986

Please don’t ask for more details as you got them all in this post.

The offered campaign needs the knowledge of an insurance salesman. The education of an insurance salesman takes in Europe 3 years. How can agents, which don't know anything about insurances and centers where even the center owners don't know something about the law in foreign countries, will be able to handle such a job? How good the education in India is and how much interest about foreign laws gets already shown by offering such a sham campaign. The scammer is even too stupid to invent a real scam campaign.

That education of the scammer Phani Indra / Malladi Phanindra has been not better than passing far away from any school gets shown by the fact that he requires IBM X360 Xeon Processor for the center. it shows only that he has no idea about the requirements of a call center and the work of a call center. A client will not load any application to the server of the center. Into forms are getting only some text data to the server of the client submitted. Such a datatransfer to websites can get done at the lowest speed of a mobile Internet connection. Depending on the used codec from the center and the VoIP provider is additional a bandwidth between 8kBit/sec and 80kBit/sec per seat necessary. A bandwith of 1MBit/sec would be plenty enough for a center with 10 agents.

The scammer Phani Indra / Malladi Phanindra from savebpo.com seems even to be stupid, because I have warned him in a chat about the scam. As everybody can see it in the provided protocol below he agreed with it and continued to post more of his scam campaigns instead of deleting them. The provided timezone is GMT+1:

1:32pm Save Bpo:
Thank you for your caution
Ill look into this
but i see there are 3 centers running this process from 18 months
Can you help me with this ?

1:45pm Rudolf Faix: You can only delete it because it is against the U.S. consumer protection law. Some other option is not possible

1:45pm Save Bpo:
Hmm, Thank you
Well i got partnered with callcentersindia.com and got these projects
Do you think its worth to work with them ?

1:46pm Rudolf Faix: Each inbound project with consumer data is nothing else than scam (countries: Australia, Canada, European Union, U.S.)

1:47pm Save Bpo:
Sorry
with callcenterpartner.com *

1:47pm Rudolf Faix:
That is nothing else than an advanced fee scam. Agents would even not be able to handle it without a few month training
You should know about the law in the different countries before you are offering something

1:49pm Save Bpo: True

1:49pm Rudolf Faix: the only possible and legit campaigns are lead generation

1:50pm Save Bpo: Ill have a look into them

2:13pm Rudolf Faix: callcenterpartner has the campaign not at their homepage. Have I overseen it?

He did even not stop with his copy and paste process from callcenterpartners.com. He even copied the campaign from Deep Blue Marketing where onshore U.S. centers are getting searched. It seems that he thinks that U.S. companies are searching in India or on India websites for campaigns. For this idea you need to have studied, like he has written on his LinkedIn profile, at the Kakatiya University. We all know that intelligence is not commercially acquirable. Without thinking he has copied all campaigns from callcenterpartners.com - even the scam campaigns where data needs to get used, which are protected by law and not one client will give a center access to these data.

The above campaign gets found in the callcentersform.com and rssing.com. With other words the scammer even does not know from where he is copyng the campaigns. The only purpose or the campaign offers is to get an advance fee. That is nothing else than SCAM!!! All actions of the scammer are showing only how lazy he is. Malladi Phanindra / Phani Indra is even too lazy to invent his own campaigns. It seems to be very hard for someone which likes to have studied at an University to use his brain.

Summary

  • Not one client will risk to get fined with millions of dollars for giving you access to his customer database. The fine is much higher then the client is able to save on such a project.

  • Uneducated agents are not able to handle such a job

  • Everwhere where you have to pay to get some campaigns you'll get only scammed

  • Fees for the broker or consultant need to get paid from this one, which hires the broker or consultant and not from the company which shall do the work.

  • Real brokers with a contract with a client have to work for the client and not for the center for this the client has to pay them

  • Scammers like Phani Indra / Malladi Phanindra are thinking they can get rich by creating a website and copy and paste from others without any knowledge of the content. They even don't know that not one client is searching for a broker or consultant from abroad!
    For this reason it does not make any sense to create a platform like savebpo.com in India. Not one client will use it.

  • Scammers from India are normally not listed with their sham companies on the site Ministry of Corporate Affairs (http://www.mca.gov.in/DCAPortalWeb/dca/SearchCIN.do). But be aware you can get scammed from listed companies there too.

Domain registration data from savebpo.com:

Domain Name: SAVEBPO.COM
Registry Domain ID: 1844257178_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Update Date: 2014-12-24T19:02:11Z
Creation Date: 2014-01-25T23:50:36Z
Registrar Registration Expiration Date: 2016-01-25T23:50:36Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: +1.4806242505
Domain Status: clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited http://www.icann.org/epp#clientUpdateProhibited
Domain Status: clientRenewProhibited http://www.icann.org/epp#clientRenewProhibited
Domain Status: clientDeleteProhibited http://www.icann.org/epp#clientDeleteProhibited
Registry Registrant ID:
Registrant Name: Phani Indra
Registrant Organization: SaveBpo
Registrant Street: 3-156/9/6,Vimaladevinagar
Registrant Street: Malkajgiri
Registrant City: Hyderabad
Registrant State/Province: Andhra Pradesh
Registrant Postal Code: 500047
Registrant Country: India
Registrant Phone: +91.9701875999
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: kornersudden@hotmail.com
Registry Admin ID:
Admin Name: Phani Indra
Admin Organization: SaveBpo
Admin Street: 3-156/9/6,Vimaladevinagar
Admin Street: Malkajgiri
Admin City: Hyderabad
Admin State/Province: Andhra Pradesh
Admin Postal Code: 500047
Admin Country: India
Admin Phone: +91.9701875999
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email: kornersudden@hotmail.com
Registry Tech ID:
Tech Name: Phani Indra
Tech Organization: SaveBpo
Tech Street: 3-156/9/6,Vimaladevinagar
Tech Street: Malkajgiri
Tech City: Hyderabad
Tech State/Province: Andhra Pradesh
Tech Postal Code: 500047
Tech Country: India
Tech Phone: +91.9701875999
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Tech Email: kornersudden@hotmail.com
Name Server: NS1.IPAGE.COM
Name Server: NS2.IPAGE.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2015-11-16T12:00:00Z <<<

 

Scammer - Manoj Kumar Devisetty - microsoftcertifiedtechnician.com - cognialtechnologies.net
by Rudolf Faix Saturday, October 31, 2015 2:35 PM

We know from previous cases that scammer don't have any education, are not trained to use their brain, are too lazy to do some real work and like to get only your hard earned money. The same is it with Manoj Kumar Devisetty and his domains microsoftcertifiedtechnician.com and cognialtechnologies.net.

Let us first take a look at the social network profiles of the scammer Manoj Kumar Devisetty:

Social Network Profiles of the Scammer Manoj Kumar Devisetty
Facebook (pdf) LinkedIn (pdf)
Manoj Kumar Devisetty Works at Voxant SOFT
Went to Ravindra Bharathi Public School (Left in 2006)
Lives in Hyderabad, India
From Vijawada, India
C.E.O
Hyderabad und Umgebung, Indien | IT und Services
Actual: C.E.O
Before: ask4technology, Microsense Private Limited
Education: ravindhrabarathi school
Manoj Kumar Devisetty

He is using the same free email address manojkumardevisetty@gmail.com from Google. He is using the same email address for his scam offers too (the offer gets found at LinkedIn Pulse too):

From: Manoj Kumar Devisetty <manojkumardevisetty@gmail.com>
Date: Thu, Oct 29, 2015 at 2:10 PM
Subject: Business propos


Outbound and Inbound Tech support

We are one of the leading tech support outsource and dial for USA and United Kingdom,As we are looking for he center who want to dial from the our company

We are the only center who pay’s the Hourly Basis in Tech support

Minimum centers 5(Five)

Payout:4$(dollars)/Agent/Hr in prorated basis

Most success rate for tech sales website

Vendors/Consultants: Please don't share the website details to the centers until or unless they

For vendors/consultant: www.microsoftcertifiedtechnician.com

For access codes Please contact us Viaemail:manojkumardevisetty@gmail.com

                               Phone:+91 8886799995

               United kingdom telephone:(+44) 7031939650

Our access codes will be changed every day at the time of shift timing starts, Access codes will

provide all the centers before one hour of shift starts.

  1. Dial-er provided by us.

  2. Voip and data center has to bare (or) we will provide the both for paid.

  3. Training via online Go-meeting from United kingdom with a cost of 200$ (or) center can choose

  4. Any miss use of the website center has to pay penalty of under the governance of United kingdom & Indian judiciary, Fine of 15000$ which i will also mentioned in SLA and MOU.

    1. Miss-use of the site like fraud sale fine up to 50$-100$ depends up on sales

    2. sharing of access codes to other center fine applied as rule number 4* strictly enabled

    3. All the center has to start dialing with an given Ip address.

    4. Our technology is well equip-ed for the site prevention/centers.

    5. center has to initiate with us S.O.P (Single Point of Contact).

  5. Inbound calls of 5-10 on a day /*conditions applied(if the center had reached success target of 2

  6. weekly target and monthly target enabled. (*Conditions applied)

  7. Payout cycle 15-20 Working days

  8. Center must have static Ip’s to monitor agents/access call recordings

 

Until now the scammer Manoj Kumar Devisetty does not know that real technical support is done only by inbound calls. If this inbound calls are getting generated from malware or are based on wrong information given from websites then is it a criminal action which can result in high fines and jail.

The scammer Manoj Kumar Devisetty confirms in his email that he does even not know how a phone system (dialer) is working and likes to provide the phone system to the center. If he provides the phone system for the center, then he has to provide the data and VoIP too or he has to provide one phone system seperately for each center. The center have otherwise no control about the usage of their VoIP connection and their own data.

He likes even to sell the training to the centers. Manoj Kumar Devisetty is so stupid that he does not know for whom the centers are working. If he likes to get the work done, then he has to give a training to the centers free of charge!

The way how he likes to get rich quick is shown in the point 4 of his scam offer. There he likes to get dollar fines in the name of United Kingdom and India. That shows that he even did not get any education, because otherwise he would know that the currency in the United Kingdom is the Pound and in India is it the Indian Rupie (INR). Not one country declares fines in a foreign currency.

At the point 4a the scammer Manoj Kumar Devisetty declares that each fraud sales will get fined between $50 and $100. The only problem is that each sale in technical support is a fraud sale and the complete campain is nothing else than a big fraud or a big scam.

The scammer Manoj Kumar Devisetty shows his missing technical knowledge of the Internet in the point 4c. There he likes to provide IP addresses to the centers. If he does not setup a VPN system then he will not be able to provide IP addresses to the centers. Even that the center has to start to dial with a given IP address contradicts the point 1 where he says that the phone system (dialer) gets provided. Dialer are normally building up the phone connection and connect the call to the agents which are in duty.

At point 8 he contradicts himself that the center has to have a static ip address and at point 4c he likes to provide an IP address to the center. Here get it shown that he has no technical understanding and even does not know about what he is writing. It seems to me that the complete offer is nothing else than a copy of phrases from other offers,

The scammer Manoj Kumar Devisetty is even using the name and trademark from Microsoft for his scam domain. That is at least misusage of a trademark and can get prosecuted. In his case does it even not help to hide the domain registry data behind a privacy service - he has forgotten that there is a domain registration history services available too:

Domain Name: MICROSOFTCERTIFIEDTECHNICIAN.COM
Registry Domain ID: 1912410038_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Update Date: 2015-03-23T07:16:26Z
Creation Date: 2015-03-23T07:16:26Z
Registrar Registration Expiration Date: 2016-03-23T07:16:26Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: +1.4806242505
Domain Status: clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited http://www.icann.org/epp#clientUpdateProhibited
Domain Status: clientRenewProhibited http://www.icann.org/epp#clientRenewProhibited
Domain Status: clientDeleteProhibited http://www.icann.org/epp#clientDeleteProhibited
Registry Registrant ID:
Registrant Name: Registration Private
Registrant Organization: Domains By Proxy, LLC
Registrant Street: DomainsByProxy.com
Registrant Street: 14747 N Northsight Blvd Suite 111, PMB 309
Registrant City: Scottsdale
Registrant State/Province: Arizona
Registrant Postal Code: 85260
Registrant Country: United States
Registrant Phone: +1.4806242599
Registrant Phone Ext:
Registrant Fax: +1.4806242598
Registrant Fax Ext:
Registrant Email: MICROSOFTCERTIFIEDTECHNICIAN.COM@domainsbyproxy.com
Registry Admin ID:
Admin Name: Registration Private
Admin Organization: Domains By Proxy, LLC
Admin Street: DomainsByProxy.com
Admin Street: 14747 N Northsight Blvd Suite 111, PMB 309
Admin City: Scottsdale
Admin State/Province: Arizona
Admin Postal Code: 85260
Admin Country: United States
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Admin Phone Ext:
Admin Fax: +1.4806242598
Admin Fax Ext:
Admin Email: MICROSOFTCERTIFIEDTECHNICIAN.COM@domainsbyproxy.com
Registry Tech ID:
Tech Name: Registration Private
Tech Organization: Domains By Proxy, LLC
Tech Street: DomainsByProxy.com
Tech Street: 14747 N Northsight Blvd Suite 111, PMB 309
Tech City: Scottsdale
Tech State/Province: Arizona
Tech Postal Code: 85260
Tech Country: United States
Tech Phone: +1.4806242599
Tech Phone Ext:
Tech Fax: +1.4806242598
Tech Fax Ext:
Tech Email: MICROSOFTCERTIFIEDTECHNICIAN.COM@domainsbyproxy.com
Name Server: NS1.GLOBEHOST.IN
Name Server: NS2.GLOBEHOST.IN
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2015-10-31T9:00:00Z <<<

As scammer are too lazy to use their brain he has also forgotten to change his email address by registering his second scam domain:

Domain Name: COGNIALTECHNOLOGIES.NET
Registry Domain ID: 1904241447_DOMAIN_NET-VRSN
Registrar WHOIS Server: whois.domainshype.com
Registrar URL: www.domainshype.com
Updated Date: 2015-04-22T02:19:44Z
Creation Date: 2015-02-20T09:12:19Z
Registrar Registration Expiration Date: 2016-02-20T09:12:19Z
Registrar: Domainshype.com, Inc
Registrar IANA ID: 1660
Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
Registry Registrant ID:
Registrant Name: Manoj Kumar Devisetty
Registrant Organization: Cognialtechnologies
Registrant Street: hyderabad............
Registrant City: hyderabad
Registrant State/Province: Andhra Pradesh
Registrant Postal Code: 520012
Registrant Country: IN
Registrant Phone: +91.9000403922
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: manojkumardevisetty@gmail.com
Registry Admin ID:
Admin Name: Manoj Kumar Devisetty
Admin Organization: Cognialtechnologies
Admin Street: hyderabad............
Admin City: hyderabad
Admin State/Province: Andhra Pradesh
Admin Postal Code: 520012
Admin Country: IN
Admin Phone: +91.9000403922
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email: manojkumardevisetty@gmail.com
Registry Tech ID:
Tech Name: Manoj Kumar Devisetty
Tech Organization: Cognialtechnologies
Tech Street: hyderabad............
Tech City: hyderabad
Tech State/Province: Andhra Pradesh
Tech Postal Code: 520012
Tech Country: IN
Tech Phone: +91.9000403922
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Tech Email: manojkumardevisetty@gmail.com
Name Server: gns13.hostgator.in
Name Server: gns14.hostgator.in
DNSSEC:Unsigned
Registrar Abuse Contact Email: abuse-complaints@logicboxes.com
Registrar Abuse Contact Phone: +1 2013775952
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>>Last update of WHOIS database: 2015-10-31T09:54:07+0000Z<<<

Maybe it is too hard for him to remeber different user names and passwords. In such a case he need to use a little bit of his brain, which seems to be too hard for him.

Anyway he promotes a system called Intelliweb at the website http://cognialtechnologies.net/about with the following words:

Intelliweb is the highest ranked and award winning company for business service in the world.

We use the most intelligent and efficient technologies servicing business.

The contracdiction for the above sentence gets very fast found if we take a look at the Alexa global ranking of the domain cognialtechnologies.net:

Alexa ranking of cognialtechnologies.net

Additional like the scammer Manoj Kumar Devisetty to live in the same house like Barak Obama - the White House - like it is shown at the contact us page of cognialtechnologies.net:

White House - 1600 Pennsylvania Avenue Northwest, Washington, DC, 20500

 

Update November 2, 2015:

To show you how the scammer Manoj Kumar Devisetty is working I show you the first message, which he sent to me on July 24, 2015 on LinkedIn. With this message he declares that he has no ideas how offshore centers are working and how to identify scammer. It can also be that he likes to get some information about in which kind of campaigns I would invest:

Hi,

Need a help from you that to start an voice process or non voice process asap I have already tried some consultant people and paid money to them and lost lakhs of rupees... Will you please advice me how can I process further and what type of works to take do you had one let me know

Regards
Manoj

Yesterday, a few hours after he has taken a look at my LinkedIn profile, he has contacted me again. The content of his message shows that he has even not been following the link and has been too lazy to read my full article about his scam:

Hi saw you post that I'm doing scams and earn a lot of money.

1. I'm not taking any money from centers and all
2. I do have a proof that we are paying regular payments and happy customers
3. And this is the not they to use... And it also mention in the site it is the form of cognialtechnogies

I do respect you comment and updates bit I don't know why you kept me like this.... Will you please let me know where the situation arises from your side. So that we can rectify the errors

The facts are:

  • There is nowhere written that he is earning a lot of money. I cannot know how many stupid people have tried to make some business with the scammer and for this reason I cannot know his income from the scam

  • That he does not take some money from the center is a big lie, because in his offer is written that he likes to get $200 for an online training of the center. Maybe in his scammer dreams are $200 no money or only a tip.

  • With his point 2 "I have a proof that we are paying regular payments ..." he confirms that he likes to play man-in-the-middle. How he can have a proof about regular paymenta if he even did not know two months before which kind of campaigns are legit and which are scam?

  • He even has even forgotten that he is the owner of the domain cognialtechnologies.com. He tries to play even here man-in-the-middle. The statement "... it is the form of cognialtechnogies" shows only that he has a bad memory!

  • I think that even he does not recognize already his own lies and is living in a dream world. Another possibility is that some drugs or alcohol have already destroyed his brain and he is not able to think logically

To say that he is not using any scam is not enough. I understand it like this that he is producing scam instead of using an existing one:

That you can ask me directly and I'm not using any scam according this I'll be happy that you are delete the post of that. And that's

Based on the information he provided until now I see not any failure or error in my opinion that Manoj Kumar Devisetty with his sites microsoftcertifiedtechnician.com and cognialtechnologies.net is nothing else than a scammer! So there is no reason to delete or to correct something.

With his next statement the scammer is already thinking that a phone number from an UK VoIP provider is already a company registration:

My company is n UK also you can check in records sir, as we are moving with good reputation and don't spoil that post

Where is the reputation coming from? I did not find any reputation about one of his domains, which are only 7 and 8 months old. It takes years to build up a good reputation. I know he is a super businessman, which has confirmed three months before that he even don't know how to identify scam offers. Is such a businessman able to build up a good reputation within a few days?

This lie about the UK company can get very easily identified. Each company, which is working B2B needs to have in the European Union a VAT ID. The VAT number is not a secret and has to get provided on each bill. Valid VAT numbers can get verified on a central website. For this reason I asked the scammer Manoj Kumar Devisetty to tell me his VAT number, which he could not provide:

I'm Mr. Rudolf in not working wih you and I doest want to show all the details and you can check in Google search

On this statement I tried to explain him the EU tax and billing rules with the words: "Google is not relevant for this purpose. You have just confirmed that you have even no idea from the billing laws inside the European Union. For this you have no company in the UK. You are nothing else than a scammer. VAT ID's of both parties have to get written on each bill! They are not a secret, they are against tax fraud available!!!"

Bull shit..!! I need not to be get fraud from you and I'm not gaining anything from you and mostly you are not even my clinet to show the proofs and all.... I had just informed you that. With having any relevant kind of information how could you put all by its own way. I don't want to share everyone everything to all to prove my self OK. Thanks Mr.Rudolf please to meet you again this is not personal don't take to the heart everything. And you had a Cline that we had fraud and all if yes, let me know

I know that a scammer cannot provide any proves for this I replied this way: "I know you need not fraud because you make the fraud by yourself. Your lies don't help you and the law is not interested in it what you like or not. Here some information and links about VAT-ID's: https://en.wikipedia.org/wiki/VAT_identification_number"

Mr.Rudolf its own thing to share... if you please dont mine please delete that and i dont want to get a call from all the people.... i had given the basic details about that and more thing i'm not the slave for you to prove the records from all or else leave it

no one intimated that i'm a scammer and non raise a complete on me and took your own decision to make your self Great work

It does not matter or makes any difference if Manoj Kumar Devisetty has already scammed some people or not. He has at least tried to scam somebody. That fact shows the charcter of Manoj Kumar Devisetty and makes him to a scammer instead of a trustful business partner.

I don't know how other people are calling someone which is

  • misusing the name of a trademark
  • thinking that he has his office inside the residence of the U.S. president - the White House
  • registering at least one domain with an incomplete address (street address of cognialtechnologies.com is missing or wrong)
  • offering at least one offshore call center campaign which is nothing else than a big scam (outgoing tech support)
  • and lies as soon as he starts typing or open his mouth

For me are such people only SCAMMER, FRAUDSTER and CRIMINALS!!!

Update December 10, 2015: Today I received the answer from the ICANN on my ticket about the Whois Inaccuracy from the domain cognialtechnologies.net:

Dear Rudolf Faix,

Thank you for submitting a Whois Inaccuracy complaint concerning the domain name cognialtechnologies.net. ICANN has reviewed and closed your complaint because:

- Based on the current Whois data, the domain was suspended when the complaint was received by ICANN, or the registrar demonstrated that it took reasonable steps to investigate the Whois inaccuracy claim by suspending, deleting, cancelling or otherwise deactivating the domain name.


ICANN considers this matter now closed. If you have reason to believe that your complaint should not be closed, please forward this e-mail along with any other relevant information to ICANN Contractual Compliance at compliance@icann.org . ICANN will review your submission and, if appropriate, forward it to the registrar to ensure compliance.

Please do not reply to this email (replies to closed complaints are not monitored by ICANN staff).

ICANN is requesting your feedback on this closed complaint. Please complete this optional survey at https://www.surveymonkey.com/s/XXXXX.

Sincerely,

ICANN Contractual Compliance

Update Jan. 18, 2017:
Link from the Facebook profile Manoj Kumar Devisetty (https://www.facebook.com/mdevisetty) removed as it returns error 404 - not found.

 

The Marketing Source - Robbie Middleton - sent a bad joke instead of a proof
by Rudolf Faix Monday, September 7, 2015 1:57 AM

In each of the articles about the Caribbean Cruise Line (CCL) – Virtual Voice Technology (VVT) is getting found that the center is guilty by themselves if they are accepting the conditions from The Marketing Source. Business is a risk and not a sandpit where nothing can happen. Even in the email from Robbie Middleton is stated gets found that this campaign “is a VERY tough campaign with tight margins”.

The campaign gets offered as none voice campaign where the agent does not need to speak. That is nothing else than a misleading promotion, because if we take a look at the article “FTC Statement Virtual Voice Technology - CallAssistant, L.C. - submitted by The Marketing Source - Vance Vogel” then we can read that the agent is free in his choice to speak or playing prerecorded messages. The background of the FTC-rule is that it has to be a life agent to be available that the live agent has to speak with the called one if a recording is not available for answering a specific question. It will be seldom happen, but it can happen.

The statement that only Lars is offering the CCL campaign is not correct. Robbie Middleton has simple forgotten that he is offering the campaign at BPO Friends by himself too. Everybody can be sure that other companies have voice systems too, which are conform to the FTC rules.  TMS is not the only company, which has access to such a system. It is only used as an argument for their rip-off. US$ 200/week system costs + VoIP (up to $ 275) for 12 seats (24 connections) are nothing else than profiteering.

We have built for an Austrian satellite TV broadcaster a similar system with click to dial, manual selection of prerecordings and a few more features like play and win, live quiz, dating, shopping, etc. in a multi-language system (German, English, French, Spanish, Polnish), for € 1,450 (~US$ 1,615) including server hardware. This system has assigned 2,200 phone numbers, on this system are working 250 agents and a few full automated services like every 50th caller goes live into the studio, each 100th caller is winning a price, etc. at the same time.

It is not forbidden to make a bad deal. Everybody, who accepting a bad deal, is guilty by himself if he lose money in such a case. It is only from a company expected to recognize a good and a bad deal. If a company defends such a bad deal then such a company is in my opinion very suspect and there seems to be a reason why they are defending such a bad deal. Mostly is the reason that they are earning by themselves.

The construction of the included proof from the email shows more that it is a fake instead of a proof.  I think that CCL and TMS have enough experience in front of the law court collected to know how a proof has to look like. In this case the proof consists of pictures (one company header, and one picture for each “invoice” line), which seems to be from different sources. Such a construction is nowhere accepted as a proof for anything. All necessary parts for an official invoice are missing. It seems even to be a secret to whom the invoice got sent.

In a fair and transparent business is it usage that as soon as a customer likes to use his own or rented systems has the customer to pay the bill for it. How the customer makes his calculation in this case is the problem of the customer and not the problem of the service provider. Already the promotion of the campaign is misleading because there is written “The base rate is $ 2.25 per transfer with additional performance incentives based on quality” (BPO Friends - Robbie Middleton, .pdf (187.38 kb)). In such a case the rate cannot be lower than $ 2.25 for the >60 seconds transfer, but if we take a look at the document VVT CPD Explanation.docx (17.84 kb) we see that the base rate can be lower too.

The email from Robbie Middleton in reaction to my article "Slavery offer: CCL VVT none Voice or Semi-Voice campaign - The Marketing Source - Vance Vogel":

On Fri, Sep 4, 2015 at 6:05 PM, Robbie Middleton <rmiddleton@themarketingsource.com> wrote:

Rudolph,

What your source neglected to tell you is that there is a list of requirements VVT sends centers at the time of campaign implementation and VVT makes NO claims that this is an easy campaign at any time.  VVT does not even recruit centers at all.  Every center VVt have has either approached VVT via word of mouth or through Lars.  Lars is the ONLY approved broker for the VVT campaign.  VVT actually tell the centers that this is a VERY tough campaign with tight margins and very clearly state all charges.  99% of all center that fail, do so because they do not follow our guidelines.  It is absolutely, positively cheaper and easier to dial using the centers own VOIP and dialer, unfortunately this is ILLEGAL per the TCPA laws as well as infractions of the Telemarketing Sales Rule that would undoubtedly occur if the call centers were not regulated.    TMS and/or VVT receives no profit Login and VOIP charges.  I have copied the most recent invoice for logins associated with 4 centers Lars has referred and feel free to confirm the same with the company that invoices us as well as Lars.  This is the actual amount deducted from the centers commissions and not a penny more.  You can see that VVT IS CHARGED $10/login.  VVT pre-pays this expense on behalf of the centers so they do not have any up-front expense of their own.  VVT provides Leads, VOIP and Logins so they can LAUNCH without investing ANY of their own money.    VVT then deducts this Login and VOIP expense from the centers earned commissions.  There is no charge for leads.  We disperse the amount VVT loads each for VOIP each week evenly amongst all centers based on their percentage of total logins.  We do not profit from this expense either.  Regarding “CPD” and what your source failed to tell you is that VVT is paid by the cruise line on a CPD (Cost Per Deal) basis.  Each centers quality is tracked separately and a quantitative measure of quality is attached to their transfers in terms of “CPD”.  We cannot let centers send calls “at will” with no concern for quality as many of them (even with the CPD +/- structure in place) send calls with no customer on the line, transfer answering machines, transfer customers that requested DNC, etc….. I will send you the complete VVT launch e-mail just as I would a prospective center so you can see the truth.  The fact that VVT must implement so many rules and guidelines is indeed most unfortunate, but don’t let your source fool you into thinking we are “screwing” them.  Rules and guidelines are in place to adhere to all applicable laws and to protect VVT from unethical centers.  We have centers that have been doing the campaign for more than 3 years now and while it isn’t easy, it CAN be profitable when guidelines are adhered to. 

The above email had the following five pictures included as shown belown: 

Invoice header of SunBridge Systems
One line of the invoice from Sunbridge Systems
Another line of the invoice from Sunbridge Systems
Another line of the invoice from Sunbridge Systems
Another line of the invoice from Sunbridge Systems

The invoice header seems to be a fake because I did not find until now one IT company frome the U.S.

  • where the office phone number is hidden for privacy reasons from the public phone directory

  • where the office phone number is assigned to Google voice

  • where tel2name.com gives the result: 727-753-9323 - Deane Arteaga Wisteria Cir New Port Richey, Florida instead of Sun Bridge Systems LLC.

  • which writes their own domain name in the heaer of the invoice wrong
    (subbridgesystems.com instead of sunbridgesystems.com)

  • which needs to hide the ownership of their domain behind a privacy service

  • which makes since 2 years and 5 months promotions at her homepage for their registrar Godaddy

  • which has since 2 years and 5 months a homepage with the amazing content
    Screenshot from the homepage of sunbridgesystems.com

  • Buzzfile.com says about SUN BRIDGE SYSTEMS LLC:
    Sun Bridge Systems is located in Oldsmar, Florida. This organization primarily operates in the Business Services, nec business / industry within the Business Services sector. This organization has been operating for approximately 2 years. Sun Bridge Systems is estimated to generate $ 49,000 in annual revenues, and employs approximately 1 people at this single location.

SUN BRIDGE SYSTEMS, LLC is really a company and is listed at Floridas Department of State Division of Corporations (.pdf (119.20 kb)). The company got founded on March 11, 2013 at 5520 Rio Vista Dr., Clearwater, FL. 33760 (Link, .pdf (43.19 kb)) and relocated on April 1, 2014 to 518 Lakewood Dr., Oldsmar, FL 34677 (Link, .pdf (3.30 kb)).

Interesting is that LookUpBear (.pdf (118.69 kb)) tell us that the company SUN BRIDGE SYSTEMS, LLC is listed "under the heading Construction/Contractors which includes businesses that may offer home improvement construction, home construction, roofers, manufacturing of building materials". I know that we all would search for a telcommunications company in exactly this category!

Screenshot from the entry Sun Bridge Systems, LLC from LookUpBear

Update Jan. 18, 2017: Link to http://bpofriends.com/profiles/blogs/vvt-free-cruise-non-voice-process removed as it already returns error 404 - not found.

Slavery offer: CCL VVT none Voice or Semi-Voice campaign - The Marketing Source
by Rudolf Faix Thursday, September 3, 2015 9:38 AM

This campaign offer is not a scam, but in summary is it even worse than a SCAM because the client likes even to earn from the call center. But the centers are guilty by themselves, if they are accepting the conditions in the contract. Each business owner need to know what he is doing and he is responsible for his own decision.

The client is Caribbean Cruise Line, Inc. located at 2419 E Commercial Blvd Ste 100, Fort Lauderdale, FL 33308-4042, website http://www.bahamascruiseregistration.com. By taking a look at the website of the U.S. Better Business Bureau (BBB) then we’ll find about the Caribbean Cruise Line, Inc. that there have been during the last 3 years 1,253 complaints closed with the BBB from which have been 335 during the last 12 months. Already this shows which kind of business this company is running and how they are handling their customers. You’ll find at the site a government action too, which you can find in my article “FTC and ten state attorneys general take action against political survey robocallers pitching cruise line vacations to the Bahamas”.

Responsible for this campaign is The Marketing Source, Inc. located in 12551 Indian Rocks Rd. Suite 2, Largo., FL 33774 with owner Vance Vogel. A Robbie Middleton is promoting this campaign and makes the billing for this campaign. I don’t know if the conditions for this campaign got invented from the Caribbean Cruise Line, Inc. or from The Marketing Source, Inc. It does not really matter, but these conditions are a simple rip-off for the call centers which are working for them:

  • The center is requited to use their CallAssistant System. The center has to pay $10 per week and per connection. The center is required to have at least 10 agents where each agent needs to handle 2 connections at the same time.
    That does not sound very much, but it is at least $200 per week and the center does not really get something for it. My opinion is that profiteering because the phone system itself has a value of around $500 - $600 and the CallAssistant system can only get used for the CCL campaign. This one which likes that this system has to get used has to pay for it. The call center has no benefit from it.

  • CPD (Cost Per Deal) factor (see the Word document VVT CPD Explanation.docx (17.84 kb))
    The CPD reduces or increases the payout for the successful transfer. Already the name proves the cheat. The client does not have any costs per deal as the center gets billed for usage of their systems and for the VoIP minutes. Whether Caribbean Cruise Lines neither The Marketing Source is able to give an explanation for these costs per deal. With other words they like to make money from the call center.

    The costs per deal are even getting increased (lower payout for the center) for the following conditions:
    • Transferring a call where no customer was on the line
      Each cold called customer will hang up if he needs to wait too long for a transfer. In this case is not the call center which is transferring the call guilty

    • Transferring a call where the customer was not interested
      That depends on the mood of the agent which is picking up the line during the life transfer too and cannot get controlled from the sending center.

    • Transferring a call where the customer did not have a credit or debit card
      If the agent which picks up the line is not friendly or says the wrong words, I'll say that I have no credit cards too even if I have said before that I have one. Such a case can get proved by listening the recordings of the sending center only.

    • Transferring a call where mandatory recordings were not played
      If the CallAssistant system is good instead of quick and dirty programmed, then the transfer would not be possible if the mandatory recordings were not played.

    I have seen by myself that additional to the above rules is the transfer counter working wrong. It are getting 40% more transfers counted as really happened and it are getting calls transferred without any action of the agent. All this failures seems to have the only purpose to minimize the payout of the call center.

  • The center is to required to buy VoIP from them
    Together with the other facts is this behaviour strange, because this one, which pays for it has to be able to chose the provider to buy from. As The Marketing Source Inc. and/or the Caribbean Cruise Lines Inc. are showing at the points above that they even try to earn by profiteering from the call centers are even here only end user prices billed and not reseller prices.

By taking a look at the website of Caribbean Cruise Line Inc. (http://www.bahamascruiseregistration.com/) we see that their business model is not a trusted one and in not conform with any fair trading standards. At Google are getting a lot more complaints about the Caribbean Cruise Line Inc. found. I list here only a few. At Cruise Critic we can find that the passengers have to participate at a five hours timeshare presentation. At CBS news you can read how their customer get handled and your lead destroyed at the call center you’ll transfer the customer. Some of their methods are getting described at the Rip-Off Report, Complaints Board and Jim Walker’s Cruise Law News. Even at the customer reviews of the U.S. Better Business Bureau are 75% reporting a negative experience, 66.67% will not recommend and 33.33% are undecided in recommending this company.

You see how the Caribbean Cruise Lines Inc. is handling their customers. Think about it how you will get handled from them as their supplier! A result can be looking like the following weekly billings sent out from The Marketing Source – Robbie Middleton:

Screenshot about payments to the call center of Krishna Varma

Everybody which is working with such a company like Caribbean Cruise Lines Inc. need not wondering himself if the shit from them is coloring themselves too! A business which has during the last 3 years in average 1.15 complaints to get handled per day from the U.S. Better Business Bureau is fighting for the last cent until a government institution will force them to pay. A serious business will avoid to get listed in such a way at the U.S. Better Business Bureau.

Brokers are getting paid from their client to find call centers doing their campaigns and for this the broker are not asking if the center can make profit or not. Scammers like Omer Ali - Oceanspace Innovative service pvt Ltd are offering this campaign against an up-front fee of 2 Lakhs (INR 200,000 ~ US$ 3,014). You can now calculate yourself that in the case you get the campaign from the scammer and you make some little earnings with this campaign that you'll need years for getting your up-front fees back.

Domain registration data from themarketingsource.com:

Domain Name: THEMARKETINGSOURCE.COM
Registry Domain ID: 1502506868_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Update Date: 2014-06-13T14:33:04Z
Creation Date: 2008-06-26T18:43:43Z
Registrar Registration Expiration Date: 2017-06-26T18:43:43Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: +1.4806242505
Domain Status: clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited http://www.icann.org/epp#clientUpdateProhibited
Domain Status: clientRenewProhibited http://www.icann.org/epp#clientRenewProhibited
Domain Status: clientDeleteProhibited http://www.icann.org/epp#clientDeleteProhibited
Registry Registrant ID:
Registrant Name: Vance Vogel
Registrant Organization: The Marketing Source, Inc
Registrant Street: 12551 Indian Rocks
Registrant City: Largo
Registrant State/Province: Florida
Registrant Postal Code: 33774
Registrant Country: United States
Registrant Phone: +1.7272167773
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: admin@themarketingsource.com
Registry Admin ID:
Admin Name: Vance Vogel
Admin Organization: The Marketing Source, Inc
Admin Street: 12551 Indian Rocks
Admin City: Largo
Admin State/Province: Florida
Admin Postal Code: 33774
Admin Country: United States
Admin Phone: +1.7272167773
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email: sales@themarketingsource.com
Registry Tech ID:
Tech Name: Vance Vogel
Tech Organization: The Marketing Source, Inc
Tech Street: 12551 Indian Rocks
Tech City: Largo
Tech State/Province: Florida
Tech Postal Code: 33774
Tech Country: United States
Tech Phone: +1.7272167773
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Tech Email: sales@themarketingsource.com
Name Server: NS8047.HOSTGATOR.COM
Name Server: NS8048.HOSTGATOR.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
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Update September 5, 2015: Vance Vogel from The Marketing Source sent a statement from the FTC under which conditions prerecorded messages are allowed to getting played. This statement can get found in the article "FTC Statement Virtual Voice Technology - CallAssistant, L.C. - submitted by The Marketing Source - Vance Vogel"

Update September 7, 2015: Robbie Middleton from The Marketing Source sent a statement. This statement can get found in the article "The Marketing Source - Robbie Middleton - sent a bad joke instead of a proof"

 

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I'm since more then 35 years in the computer business (programming and technical support) and using the Internet since it has started. Since 2002 I'm programming solutions for Asterisk and since 2004 I'm in the call center industry.

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