Offshore Outsourcing & Scammer
Blog about offshore outsourcing and scammer in the outsourcing industry
Advance Billing, Advance Payment and Payout US$ 10/Agent/Hour
by Rudolf Faix Wednesday, January 13, 2016 10:11 AM

Don't worry! We're from the InternetSounds good? Does it not sound too good to be true? Think about it. The center owner needs only to pay the travel costs of the trainer!

You are right. Sure, it is a plain advance fee scam. It is the newest idea from the well-known scammer Christine Wisner. Scam reports about Christine Wisner are getting already found at:

Let us take first a look at the terms the scammers are using for their unbelievable offers:

  • Advance Billing
    A billing is every time in advance and does not include an "advance payment". Nobody will pay before he gets a bill. For this reason is a bill nothing else than a simple form without any value if the bill does not get accepted from the recipient. You don't have any guarantee that the bill will get paid.

    Let us take an example: Even the supermarket cashier makes your bill in advance, before he receives the payment. At this time the supermarket cashier even does not know if you are able to pay the sum. That is called "advance billing". The only difference between the scam offers from the social networks and the supermarket is that the customer has to pay the bill before leaving with the purchased goods the supermarket.

  • Advance Payment
    Let me use the same supermarket example for the "Advance payment". If you enter the supermarket and before you take the shopping cart you have to pay the goods which you like to buy. Afterwards you collect your merchandise and go to the cashier again. The cashier will check if you have not taken more than you have paid in advance. For the case you have taken more than you have paid you need to pay the difference. You'll get some money back for the case you did not find all the goods you liked to buy.

    Would you choose such a supermarket for your daily needs? If your answer is no then ask yourself why someone should be someone so stupid and pay you before you did the work? Do you really think that others are silly? A successful business owner does not give you money as a gift. He is only successful because he knows his business and is not irrational acting.

Only scammers are writing such offers into the social networks and are hoping to find a senseless person which is paying their advance fee (however they are calling it - security deposit, consultancy fee, VoIP costs, etc.):

PRE-PAYMENT ON THE FIRST DAY OF GOING LIVE.
CONTRACT TIME : 1 YEAR
CLIENT CAN STOP THE PROCESS WITH OUT ANY NOTICE DURING THE FIRST 15 DAYS TRIAL PERIOD
AFTER FIRST 15 DAYS IT WILL BE A 1 YEAR CONTRACT.
MAN POWER : 30 AGENTS, 3 TEAM LEADER , 2 QUALITY HEAD.
AFTER 15 DAYS OF TRIAL , IT WILL BE MONTHLY PRE-PAYED BILLING CYCLE.
CLIENT MUST BE GIVEN FULL DAILER ACCESS
** NO CALLS MUST BE EDITED
** PAPER WORKS AND DOCUMENTATION WILL BE DONE IN PERSON BETWEEN STARTEC TELICOM AND THE CONTACT CENTRE.

Startec Telecom, full name Startec Global Communications Corp, shares are getting traded at the NASDAQ. At their NASDAQ profile is written:

STARTEC is a rapidly growing, facilities-based international long distance carrier which markets its services to select ethnic U.S. residential communities that have significant international long distance usage. Additionally, to maximize the efficiency of its network

At Startec's company profile is written:

Building on that tradition, Startec is dedicated to being the leading provider of communication services to communities around the globe. Startec services connect worldwide communities spanning the Pacific Rim, Middle East, North Africa, Russia, Central Europe, and North and South America. We provide our services through a flexible network of owned and leased facilities, operating and termination agreements, and resale arrangements. Startec technology assets include an extensive network of IP gateways, international gateways, domestic switches and ownership in undersea fiber optic cables.

Does anybody believe that such a company hires a broker or consultant from Kolkota, India which is a well-known scammer?

Does anyone believe that such a company like Startec Global Telecom is sending a trainer on the costs of the call center from Hongkong to an unknown call center placed in the area of Hyderabad, India?

Such a business behavior would destroy the reputation of a company. The share values of Startec Global Telecom would in such a case go down to the area of the penny stocks and the responsible person would get fired.

Such a company knows how to hire staff, freelancers and subcontractors. If such a company hires someone than the hired one would get paid from them and not opposite round. As such a company is dealing with VoIP they would even make the recordings by themselves and you would even not have the chance to manipulate or edit them. For this reason and the reasons found above is the offer nothing else than a scam.

This scam gets initiated from Christine Wisner and afterwards she changes her identity to Joslyn March and uses the Skype ID joslyn.paul103. At this profile is written that she is from Toronto, Canada. She likes to get a flight ticket from Hongkong to your place while she is chatting from Kolkota, India. Here is her Skype profile:

Skype profile of the scammer Joslyn March - joslyn.paul103

The picture in the above profile got stolen from a photo model and should hide her real nationality.

By searching at Google for the exact phrase "client can stop the process with out any notice during the first 15 days trial period" I found another offer at the already well-known scammer platform SaveBpo.com:

The complete offer of the "US INBOUND CUSTOMER CARE SERVICE WITH VERY GOOD PAYOUT" campaign (.pdf) is the following:

CAMPAIGN : CUSTOMER CARE SERVICE
PAYOUT : $10 / Hour / AGENT
TIMING : 24 X 7
NUMBER OF AGENTS : 10 agents 24 x 7
ADVANCE BILLING : 15 DAYS PRE-PAYMENT ON THE FIRST DAY OF GOING LIVE.
CONTRACT TIME : 1 YEAR
TRAINING : PROVIDED BY CLIENT ( 5 DAYS ). UNPAID TRAINING
PROCESS DETAILS : CUSTOMER CARE SERVICE. INBOUND CALLS AND EMAIL.
CENTRE MUST COVER THE EXPENSE FOR CLIENTS CENTRE VISIT
CLIENT CAN STOP THE PROCESS WITH OUT ANY NOTICE DURING THE FIRST 15 DAYS TRIAL PERIOD
AFTER FIRST 15 DAYS IT WILL BE A 1 YEAR CONTRACT.
MAN POWER : 30 AGENTS, 3 TEAM LEADER , 2 QUALITY HEAD.
AFTER 15 DAYS OF TRIAL , IT WILL BE MONTHLY PRE-PAYED BILLING CYCLE.
CLIENT MUST BE GIVEN FULL DAILER ACCESS
** NO CALLS MUST BE EDIATED
** PAPER WORKS AND DOCUMENTATION WILL BE DONE IN PERSON BETWEEN xxxxxxxxxx AND THE CONTACT CENTRE.
COMMERCIAL PART IS INVOLVED PLEASE FEEL FREE TO CONTACT ME

Here gets even offered $10 per hour per agent for a not existing campaign. Which support can get given to the caller if the agent cannot get access to the customer database? Remember that AT&T had to pay a fine of US$ 25,000,000 for copied/stolen customer data during an outsourcing process. Why shall one company take the risk to get fined like AT&T?

The next question is why a company likes to outsource some telemarketing campaigns offshore? The answer is very simple, they like to save money by taking advantage of a lower wage in the offshore country. If we take a look at the average payment for telemarketers in the USA then the offered payment is the same like in the USA. By taking a look at PayScale Telemarketer Salary for the United States, than we see that the average salary is $10.07 and the minimum is $7.86 (data from September 2015):

PayScale Telemarketer Salary for the United States - September 2015

By looking at the data above, we see that telemarketers can get hired for less than $8 per hour. So why should hire a company from the U.S. a broker or consultant from India and offer a higher payment for the telemarketers. A company from the United States can hire and fire in the U.S. telemarketers for less and how they need them. Even the fee for the man-in-the-middle, the useless broker or consultant from India, can get saved in such a case.

Additional gets the same campaign under the tite "US Telecom Customer Service Inbound Only One Slot Available" (.pdf) found at the scammer platform BPO Project World from India. At this site shows the scammer how urgent he needs already money, because he writes that only one slot is remaining on this not existing campaign. Additional have even 12 amateur or "like to be" call centers asked for more information.

Update Jan. 18, 2017: Links to http://www.bpoprojectworld.in/us-telecom-customer-service-inbound-only-one-slot-available/ and http://www.savebpo.com/project/us-inbound-customer-care-service-good-payout/ removed as they are already returning error 404 - not found.

 

Scammer: Sandeep Yadav - Viral Pithadiya - aceinfosysos.com - does even not know what legal services are
by Rudolf Faix Saturday, December 19, 2015 2:21 AM

Sandeep Yadav from Ahmedabad, Gujarat, India calls himself at his LinkedIn profile (.pdf) to be a Sr.BDM at ACE Infosys and his main duty are "Legal Services". He hopes that he can impress people with the words "Legal Services" because he is nothing else than a scammer, which even does not know how to scam. For "Legal Services" he needs to have a legal education, but in his LinkedIn profile is written:

Gujarat University
Bachelor of Commerce (B.Com.), Business, Management, Marketing, and Related Support Services
2013 - 2019

As we have now the end of the year 2015, he has for the case that he has ever seen the Gujarat University from inside, even not the half of his studies absolved and calls himself already to be a Bachelor of Commerce! A Bachelor of Commerce is not able to provide Legal Services, because he does not have a legal education! I think he even don't have any education like all other scammers and that he is even too lazy to do some productive work.

That he has not any education gets confirmed in his LinkedIn profile (.pdf), because he thinks that the secton work experience is there for sending emails:

Project Manager
MNC Group
Januar 2015 – Today (1 year) Ahmadabad Gujarat
Hi,Sir
Non Voice Process Available For Good Centers. Limited Slots Available.
Consultants Are Also Welcome. For More Information Contact At The Below Mentioned Details

I have never found any Bachelor of Commerce, which is not able to understand the English words "work experience". For the case he is really attending the University of Gujarat then this University is taking everybody only for getting money and does not take a look at the quality of their students.

The missing education and that Sandeep Yadav - Viral Pithadiya - aceinfosysos.com is nothing else than an advance fee scammer gets shown at his campaign offers in the month December too:

  • TELECOM CAF FORM FILLING PROCESS (.pdf)
    CONSULTANCY CHARGE:- 15 LACKS (wow I have been thinking he likes to have money "lacs", but he likes only poverty, destitution, poorness, penury, indigence, neediness and that 15 times)
  • ADVANCE AND DAILY BILLING WITH INBOUND PROCESS, DIRECT SIGN UP (.pdf)

    In this offer he is even not able to provide any information. The offer at LinkedIn Pulse contains only - a kindergarten child make better inventions:
    Thanks & Regards
    Sandeep Yadav
    7043338821
    Sr. BDM
    www.aceinfosysos.com
  • INBOUND PROJECT (.pdf)
    Our charges : INR 14.00 Lacs
    1st month advance payment and from second month daily payment.
    SOFTWARE: PROVIDED BY US (which kind of software can that be what he likes to provide?)
    Dell Inbound
    Type of Process: Inbound non technical customer care / guidance (wow, I have been thinking that Dell is trading with computers and their customers need help in setting up their systems)
    Work Description: Non-Technical / Customer care Query handling

    In this offer the scammer confirms that he even does not know with what kind of products Dell is trading.

Summary: If you are thinking logical and take a look at all provided information you can easily identify stupid scammers like Sandeep Yadav - Viral Pithadiya - aceinfosysos.com by yourself. The proverb "Knowledge is power" gets confirmed in this case.

If you take a look at the comments on the offer from the scammer Sandeep Yadav at https://www.linkedin.com/hp/update/6083285382043099136 then you see how save the BPO projects are, which are getting offered from "save BPO" - Malladi Phanindra - savebpo.com:

Malladi Phanindra is inviting the scammer Sandeep Yadav to his site savebpo.com

With this comment confirms Malladi Phanindra that it is not only greedy he is stupid too. It is not important for him that the centers are getting something for their money - it is important for him only to get some visitors to his site and to make some money. You can only be sure that you'll get scammed by trying to take such offers.

The domain registration dat from aceinfosysos.com:

Domain Name: ACEINFOSYSOS.COM
Registry Domain ID: 1911043583_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Update Date: 2015-03-18T14:05:50Z
Creation Date: 2015-03-18T14:05:50Z
Registrar Registration Expiration Date: 2016-03-18T14:05:50Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: +1.4806242505
Domain Status: clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited http://www.icann.org/epp#clientUpdateProhibited
Domain Status: clientRenewProhibited http://www.icann.org/epp#clientRenewProhibited
Domain Status: clientDeleteProhibited http://www.icann.org/epp#clientDeleteProhibited
Registry Registrant ID:
Registrant Name: Viral Pithadiya
Registrant Organization:
Registrant Street: B/ 118 Rajmandir,Isanpur,Ahmedabad
Registrant City: Ahmedabad
Registrant State/Province: Gujarat
Registrant Postal Code: 382443
Registrant Country: India
Registrant Phone: +91.9725912900
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: viral.pithadiya.123@gmail.com
Registry Admin ID:
Admin Name: Viral Pithadiya
Admin Organization:
Admin Street: B/ 118 Rajmandir,Isanpur,Ahmedabad
Admin City: Ahmedabad
Admin State/Province: Gujarat
Admin Postal Code: 382443
Admin Country: India
Admin Phone: +91.9725912900
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email: viral.pithadiya.123@gmail.com
Registry Tech ID:
Tech Name: Viral Pithadiya
Tech Organization:
Tech Street: B/ 118 Rajmandir,Isanpur,Ahmedabad
Tech City: Ahmedabad
Tech State/Province: Gujarat
Tech Postal Code: 382443
Tech Country: India
Tech Phone: +91.9725912900
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Tech Email: viral.pithadiya.123@gmail.com
Name Server: DNS1.NAMECHEAPHOSTING.COM
Name Server: DNS2.NAMECHEAPHOSTING.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2015-12-18T13:00:00Z <<<

  

 

A new idea from the scammer savebpo.com - Phani Indra - Malladi Phanindra
by Rudolf Faix Saturday, December 12, 2015 5:43 AM

Malladi PhanindraSave BpoThe scammer Malladi Phanindra seems to be more stupid than all others. He thinks that he simple needs to declare his scammer website www.savebpo.com to a marketplace, enter some invented campaigns and ask the centers to bid on the project.

He has only overseen that even if the system would have real campaigns stored, that he has to verify each campaign for scam. Otherwise he will be a partner in crime of the scammers and liable in front of the law court, because he is posting the campaigns under the name of Save Bpo and under his own liability in the social networks.

In his greediness in making money he does not care about his the commercial due diligence. For this reason everybody is allowed to call him to be a scammer and his platform savebpo.com to be a scammer supporting platform. For the case he is really only promoting the entered campaigns than he makes himself guilty for supporting scammers. To be a accomplice of a scam is also a crime.

In any case he has offered yesterday at Facebook a form filling campaign for which he is asking a huge upfront fee. By asking for an upfront fee he is already confirming that he has no contract with any client and cannot get paid from the campaign owner.

Nowhere in the offer is written something that the campaign gets offered from someone other than Save BPO itself. In the campaign description get the lie found that more than 100 centers are working already on this campaign. If we calculate 100 centers * 10 ID’s * 1000 forms * 11 months then we get a result of 11,000,000 datasets for which the client has to pay INR 640,000 per month * 11 months * 100 centers = 704,000,000 (~US$ 10,516,551). That would be possible if the computers got just invented and not for our time now where the personal computer is already 40 years old. Even a very difficult data conversion program can get programmed during one week and the costs will be under US$ 4,000. So which client will be so stupid and orders a work for 10 million US$ when he can get a better and faster result for less than US$ 4,000?

Not all people are so stupid than the scammer Malladi Phanindra!!!

Here the Facebook offer from the scammer Malladi Phanindra (.pdf):

Customer Application Form FillingCustomer Application Form Filling Project

Kindly see the attached Application Form Filling Process with Weekly Payout Details

About Process:-

The concerned process is purely like CRM entries.

Your team have to fill up the back end data of our client.

Thee complete work will be provide you through Individual Id &amp; Password along with a portal link for each id.

Sign Up Procedure:-

After confirmation of the ID Plan your have to forward by filling up the Center Details Form (CDF) along with the Application Fees.

Then after 24 hours there will be schedule of Demo Training Session by our Support Dept.

The demo work can continue by your team for 4/5 Days.

After your all clearance of Technical Specification of the work.Then the Live work will be provided after the client confirmation.

Before starting the Live Work the Service Level agreement(SLA) also release to you for which you have to revert with your acknowledgement.

This is a very genuine process which is also continue in our nearly 100+ Indian centers with China,Philippines,Srilanka International center also.

Clink on the below links to download the attachments

Sample SLA
Center Details Form

Snapshot of Form

Sign Up Procedure:-

After confirmation of the ID Plan your have to forward by filling up the Center Details Form (CDF) along with the Application Fees.

Then after 24 hours there will be schedule of Demo Training Session by our Support Dept.

The demo work can continue by your team for 4/5 Days.

After your all clearance of Application Form Filling Technical Specification of the work.Then the Live work will be provided after the client confirmation.

Before starting the Live Work the Service Level agreement(SLA) of Application Form Filling also release to you for which you have to revert with your acknowledgement.

This is a very genuine process which is also continue in our nearly 100+ Indian centers with China,Philippines,Srilanka International center also.

Clink on the below links to download the attachments

 
Customer Application Form Filling
 
Customer Application Form Filling Project Kindly see the attached Application Form Filling Process with Weekly Payout Details About Process:- The concerned process is purely like CRM entries. Your team have to fill up the back end data…
SAVEBPO

At the time I have seen the posting I have commented it with my article "Scammer: Phani Indra - Malladi Phanindra - savebpo.com - with unbelievable offers". Malladi Phanindra sent me afterward the following message where he compared his platform with freelancer.com:

1 mutual friend: Save Bpo
CEO & Founder at SaveBpo and Technical Support at Rosetta Stone
Lives in Hyderabad, India
Stop it Rudolf. Tell me if you find a fake project in freelancer.com
 
will you blame that website. Just like that freelancer.com
 
, even savebpo.com
 
is a freelance marketplace. Anyone can come and post there projects in here. So you can take it easy on me.I really appreciate your work but you can improve it a lot. 

He has been thinking that he needs only make a platform for scam and nothing can happen too him. That he is wrong in this case gets shown by the case of Silk Road Ross Ulbricht. For this I answered to him:

Sure I'll blame freelancer.com too if they not taking care of scamming people. The difference between freelancer and you is that freelancer.com does not promote their entries as freelancer.com in the social networks. For this I need not blame them.

As one scam campaign offer is not enough Phani Indra posted yesterday one more at Facebook (.pdf):

Non-voice off-line form filling process availableHello all,

Greetings of the day.

We are looking for centres and individuals to outsource our projects to all over india.

Projects:-

1&gt;&gt; Chemical invoice entry system.

2&gt;&gt; US loan customers data digitalization process.

Highlights:-

1&gt;&gt; Direct client signup.

2&gt;&gt;ISO Certified company which is having 10 years experience in Bpo industry.

3&gt;&gt;Through mail,Live chat,Telephonic support will be given during the entire contract period.

4&gt;&gt;Service charges applicable / PDC will be given for the payment security.

Being a freelancer we are outsourcing above mentioned projects all over India .

Interested vendors kindly bid the project

 
 
Non-voice off-line form filling process available
 
Hello all, Greetings of the day. We are looking for centres and individuals to outsource our projects to all over india. Projects:- 1>> Chemical invoice entry system. 2>> US loan customers data digitalization process. Highlights:- 1>> Direct client signup. 2>>ISO Certified company which is having 10 years experience in Bpo industry. 3>>Through mail,Live chat,Telephonic support will be given during the entire contract period. 4>>Service charges applicable / PDC will be given for the payment security. Being a freelancer we are outsourcing above mentioned projects all over India . Interested vendors kindly bid the project
SAVEBPO

The stupid scammer Malladi Phanindra is thinking that anywhere at the world are people needed for entering invoice data. He does even does not know that this data are getting collected and entered at the point of sales or direct from the order processing. Maybe he had never any commercial education and does not know the data flow of a company.

The scammer even does not know that loan data are highly protected in the U.S. and for this not able to get outsourced. The fines for such a case are mostly higher than the loan itself. So why one client should take such a risk to get fined? Not all people are so stupid like the scammer Malladi Phanindra!

 

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Scammer Exposed

Scammer: Phani Indra - Malladi Phanindra - savebpo.com - with unbelievable offers
by Rudolf Faix Tuesday, November 17, 2015 9:08 AM

SaveBPO Logo

Update November 18, 2015: The following shows how scammer are thinking how they can build up a business and how they are thinking how they can continue if they are getting catched to be scammer.

I have written the article one day after I have warned the scammer Phani Indra - Malladi Phanindra immediately as he had published the scam campaign in Facebook. In the hope that nothing will happen to him, he continued posting copying one campaigns after another from other sources where he even didn't know the source. It did even not make any difference for him if the campaign is genuine or not. He even does not have any knowledge how to identify a scam campaigns and he has ignored my warnings. Only important for him has been to make money. The way to get money and if the payer gets something for his money has not been important for him.

As the most of the campaigns are only available against an advanced fee are the campaigns nothing else than scam. A real client is searching for a broker or consultant which is near of his place and not abroad. The clients likes to have the possibility to make a complaint immediately and directly as soon as something goes wrong. If a client is searching abroad then he is searching directly for a center and not for a middle man. In this case he likes to avoid the kids game "Chinese message" and save the fee for the broker. For this reasons are 99.9% campaign offers with source from low wage countries nothing else than scam.

On this article he has shown an reaction and started to delete the campaign offers from his site after he even used a friend, which tried to explain me in the Facebook group "the campaign is from a friend":

Screenshot from Facebook discussion with the argument that the campaign is from a friend of a friend

My opinion is that people which have such a kind of friends don't need some enemies - such people are already punished with these kinds of friends!

Afterwards he started to delete the campaign from his site savebpo.com. In the social networks are the offers still available - only the link to his site is not working. Here a screenshot from the scam offer in Facebook from today morning:

Screenshot from Facebook with the scam offer

As I told him, that he does not have any contract or permission with Deep Blue Marketing and for this he needs to remove the campaigns from Deep Blue Marketing too, he replied: "Are you talking about the UK Boiler Survey campaign with hot key transfer. Project ?". This answer shows that he even does not know the source of the campaigns and he had never any contact with any client or another broker. He has only copied campaigns from suspicious sources in the hope of getting rich from the up-front fees.

After he has deleted some campaigns - only from his site, he sent me the following message at Facebook:

I have just moved all energy campaigns to trash
All done now
I request you to remove my name from your blog
If you find any other scam or fraud projects in my site
Please contact the author

Sorry, but business is not a kindergarten game. For doing business you need to build up a reputation. Only to change the author of the site and using different names for the fraud does not bring a good reputation and does not release the owner of the site from beeing liable for the content. With other words is it nothing else than a nice try for continuing scamming centers by saying it is only a market place. Even a bad reputation is a reputation.

The whole story shows only how the scammers are trying to play man-in-the middle. For the case that the offered campaign is a real campaign how they like to make money with copy & paste. If the campaign is a scam than they get at least the up-front fee. In any case is it scam, because they even don't know who is the provider of the campaign and from where they have copied the campaign.

Original article November 17, 2015: Yesterday I found some unbelievable campaign offers in the social networks. The offers got posted from Phani Indra / Malladi Phanindra the owner of the domain savebpo.com. A warning about the scam offers got ignored from him, because today morning the offers still exists in the social networks and on his site savebpo.com. It seems that he thinks that he can get rich by asking an advanced fee from centers. In one worse case he even thinks that he can get 7 Lacs (US$ 10,574) for a campaign where data from the client need to be accessible to the salesperson. The client will get fined from the US FTC (Federal Trade Commission) with US$ 16,000 per record. AT&T had paid in the past for such a failure, where data got stolen during an outsourcing process and the fines have been even cheaper, US$ 25,000,000. This ones, which don't believe it can take a look at the FTC site or at my report about this case.

Not one client will take the risk to get fined. A client likes to save money by an offshore outsourcing process and not pay more than his top workers get paid for doing the job. As in the traditional outsourcing countries (Australia, Canada, European Union, U.S.) the consumer and customer data are protected by the data protection law and the fines for breaking the law are very high, not one client will outsource any campaign where the center needs to have access to their database. It does not matter if the data are getting misused by the center or stolen from by a someone else during a data breach. The business owner is liable in any case because he has collected the data.

Let us take a look at the offered scam campaign first

US International Inbound: Insurance Sector

Project description:

US Customer Care Process is to handle Inbound Calls of the customers who wanted to Inquire / Renew / claim / Transfer Insurance / Address or Other Modification.

  • +/- Calls could be in Health Insurance in regards to : HMO, PPO, EPO and Miscellaneous Insurance of (Visitor Insurance, Green Card holders Insurance, Student Health Insurance,J1 Visa Insurance, OPT Students Insurance, Europe Travel Insurance, Health Insurance for Visa, International Health Insurance, Group Travel Insurance, Short-term Heath Insurance, Discount Cards, Global Employees Group Insurance .

  • +/- Calls could be in Property and Casualty Insurance in regards to: Property (flood, earthquake, home, auto, pet) and Casualty (errors and omissions, workers’ compensation, disability, liability).

  • +/- Calls could be in Reinsurance in regards to: Insurance of Proportional, Non Proportional, Risks Attaching Basis, Losses Occurring basis, Claims –Made basis.

  • +/- Calls could be in vehicle Insurance in regards to: insurance of cars, trucks, motorcycles, and other road vehicles.

  • +/- Calls could be in Life and Health insurance in regards to: Insurance of Health (Dental, Vision, Medications), Life (Long-Term Care, Accidental Death and Dismemberment, Hospital Indemnity), Miscellaneous (Europe Travel Insurance, Trip Cancellation Insurance, Cruise Insurance, Missionaries Insurance, marine Crew Insurance), Annuities (Securities) and Life and Annuities.

Seats : 10 Seats X 3 Shift
Payout : $10 Per Hour Per Agent
Billing : Approx 35 lakhs for 30 Seats. (Advance Billing for 1 Month at the time of Go Live)

Payment methodology: The Business Associate will diligently carry out Inbound Customer Care work; Business Associates will get calls on a regular daily basis as per below mentioned terms and conditions. Client agrees to provide Validation formats/Process document and other necessary information for processing documents to the Business Associate at the time of work commencement. The Business Associate shall submit the Reports as per schedule provided by the client; however Payouts are be released after getting the QC report of (bi-weekly) that particular period. The Client will pay each bill within maximum 5th of each month, all then payouts are going to be release after Quality Check Certificate. The Payout can be raised through e-mail or Fax and followed by hard copy. Q.C will be provided in 10-15 working days.

Quality: The Business Associate shall maintain accuracy of 84.99% for the processed as per Quality score card terms and norms. If the Business Associate cannot reach 84.99% accuracy on 1st submission then the Client shall give the Business Associate another 15 days for rectifying the mistake in future workings and there after the Client has the right to terminate this agreement on receiving 3rd Quality report with a further notice.

Documents Required:

  • Company Profile and DOT Certificate
  • Company’s LOI (Letter of Interest)
  • Director’s Proof along with Senior Management Profile
  • Pan Card o Company’s Registration Proof
  • Center’s Screen Shots

Technical Requirements:

  • 2 MBPS Leased Line + Server ( Min 8 GB RAM IBM X360 with Xeon Processor )
  • 10-12 Seats capacity with 12 computers along with 12 headphones.
  • Dual core Computers (Minimum) + 1 GB RAM.
  • Server: “IBM X360 (Xeon Processor) with 8 GB RAM and 1 TB HDD (Minimum or more than that).
  • PABX, ACD and CRM are from Client Side 4 MBPS Leased Line or we also accept if center wanted to use their Thin Clients shall operate in a Fiber rich environment with its own bandwidth.
  • In Each Slot, A team of 10 (Ten), Agents (the Team), 1 Team Leaders, one Trainer. All mentioned above must be provided in One week, starting from the day this agreement is signed.

Commercial Charges Apply : Signup amount: INR 7,00,000

If you are interested contact us @ contact.savebpo@gmail.com or call us at 9701875999/ 8143444986

Please don’t ask for more details as you got them all in this post.

The offered campaign needs the knowledge of an insurance salesman. The education of an insurance salesman takes in Europe 3 years. How can agents, which don't know anything about insurances and centers where even the center owners don't know something about the law in foreign countries, will be able to handle such a job? How good the education in India is and how much interest about foreign laws gets already shown by offering such a sham campaign. The scammer is even too stupid to invent a real scam campaign.

That education of the scammer Phani Indra / Malladi Phanindra has been not better than passing far away from any school gets shown by the fact that he requires IBM X360 Xeon Processor for the center. it shows only that he has no idea about the requirements of a call center and the work of a call center. A client will not load any application to the server of the center. Into forms are getting only some text data to the server of the client submitted. Such a datatransfer to websites can get done at the lowest speed of a mobile Internet connection. Depending on the used codec from the center and the VoIP provider is additional a bandwidth between 8kBit/sec and 80kBit/sec per seat necessary. A bandwith of 1MBit/sec would be plenty enough for a center with 10 agents.

The scammer Phani Indra / Malladi Phanindra from savebpo.com seems even to be stupid, because I have warned him in a chat about the scam. As everybody can see it in the provided protocol below he agreed with it and continued to post more of his scam campaigns instead of deleting them. The provided timezone is GMT+1:

1:32pm Save Bpo:
Thank you for your caution
Ill look into this
but i see there are 3 centers running this process from 18 months
Can you help me with this ?

1:45pm Rudolf Faix: You can only delete it because it is against the U.S. consumer protection law. Some other option is not possible

1:45pm Save Bpo:
Hmm, Thank you
Well i got partnered with callcentersindia.com and got these projects
Do you think its worth to work with them ?

1:46pm Rudolf Faix: Each inbound project with consumer data is nothing else than scam (countries: Australia, Canada, European Union, U.S.)

1:47pm Save Bpo:
Sorry
with callcenterpartner.com *

1:47pm Rudolf Faix:
That is nothing else than an advanced fee scam. Agents would even not be able to handle it without a few month training
You should know about the law in the different countries before you are offering something

1:49pm Save Bpo: True

1:49pm Rudolf Faix: the only possible and legit campaigns are lead generation

1:50pm Save Bpo: Ill have a look into them

2:13pm Rudolf Faix: callcenterpartner has the campaign not at their homepage. Have I overseen it?

He did even not stop with his copy and paste process from callcenterpartners.com. He even copied the campaign from Deep Blue Marketing where onshore U.S. centers are getting searched. It seems that he thinks that U.S. companies are searching in India or on India websites for campaigns. For this idea you need to have studied, like he has written on his LinkedIn profile, at the Kakatiya University. We all know that intelligence is not commercially acquirable. Without thinking he has copied all campaigns from callcenterpartners.com - even the scam campaigns where data needs to get used, which are protected by law and not one client will give a center access to these data.

The above campaign gets found in the callcentersform.com and rssing.com. With other words the scammer even does not know from where he is copyng the campaigns. The only purpose or the campaign offers is to get an advance fee. That is nothing else than SCAM!!! All actions of the scammer are showing only how lazy he is. Malladi Phanindra / Phani Indra is even too lazy to invent his own campaigns. It seems to be very hard for someone which likes to have studied at an University to use his brain.

Summary

  • Not one client will risk to get fined with millions of dollars for giving you access to his customer database. The fine is much higher then the client is able to save on such a project.

  • Uneducated agents are not able to handle such a job

  • Everwhere where you have to pay to get some campaigns you'll get only scammed

  • Fees for the broker or consultant need to get paid from this one, which hires the broker or consultant and not from the company which shall do the work.

  • Real brokers with a contract with a client have to work for the client and not for the center for this the client has to pay them

  • Scammers like Phani Indra / Malladi Phanindra are thinking they can get rich by creating a website and copy and paste from others without any knowledge of the content. They even don't know that not one client is searching for a broker or consultant from abroad!
    For this reason it does not make any sense to create a platform like savebpo.com in India. Not one client will use it.

  • Scammers from India are normally not listed with their sham companies on the site Ministry of Corporate Affairs (http://www.mca.gov.in/DCAPortalWeb/dca/SearchCIN.do). But be aware you can get scammed from listed companies there too.

Domain registration data from savebpo.com:

Domain Name: SAVEBPO.COM
Registry Domain ID: 1844257178_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Update Date: 2014-12-24T19:02:11Z
Creation Date: 2014-01-25T23:50:36Z
Registrar Registration Expiration Date: 2016-01-25T23:50:36Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: +1.4806242505
Domain Status: clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited http://www.icann.org/epp#clientUpdateProhibited
Domain Status: clientRenewProhibited http://www.icann.org/epp#clientRenewProhibited
Domain Status: clientDeleteProhibited http://www.icann.org/epp#clientDeleteProhibited
Registry Registrant ID:
Registrant Name: Phani Indra
Registrant Organization: SaveBpo
Registrant Street: 3-156/9/6,Vimaladevinagar
Registrant Street: Malkajgiri
Registrant City: Hyderabad
Registrant State/Province: Andhra Pradesh
Registrant Postal Code: 500047
Registrant Country: India
Registrant Phone: +91.9701875999
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: kornersudden@hotmail.com
Registry Admin ID:
Admin Name: Phani Indra
Admin Organization: SaveBpo
Admin Street: 3-156/9/6,Vimaladevinagar
Admin Street: Malkajgiri
Admin City: Hyderabad
Admin State/Province: Andhra Pradesh
Admin Postal Code: 500047
Admin Country: India
Admin Phone: +91.9701875999
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email: kornersudden@hotmail.com
Registry Tech ID:
Tech Name: Phani Indra
Tech Organization: SaveBpo
Tech Street: 3-156/9/6,Vimaladevinagar
Tech Street: Malkajgiri
Tech City: Hyderabad
Tech State/Province: Andhra Pradesh
Tech Postal Code: 500047
Tech Country: India
Tech Phone: +91.9701875999
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Tech Email: kornersudden@hotmail.com
Name Server: NS1.IPAGE.COM
Name Server: NS2.IPAGE.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2015-11-16T12:00:00Z <<<

 

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AboutMe

I'm since more then 35 years in the computer business (programming and technical support) and using the Internet since it has started. Since 2002 I'm programming solutions for Asterisk and since 2004 I'm in the call center industry.

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