Offshore Outsourcing & Scammer
Blog about offshore outsourcing and scammer in the outsourcing industry
Tech Support Scam - German state attorney working together with Indian authorities
by Rudolf Faix Monday, September 12, 2016 7:29 AM

Tech Support ScamThe following press release shows that the Indian justice system is working together with foreign authorities for stopping Tech Support Scammers. For call centers has it coming more difficult to run such sham campaigns. On the one site they are getting scammed by buying he calls and on the other site the prosecutors are taking action against them. The case shows that victims of such a scam get at least the satisfaction that the scammers are ending up together with their landlords in jail.

Press release of the Prosecutor Osnabrück/Germany from September 5, 2016:

The Osnabrück Prosecutor's Office and the state criminal police in Hannover determine for some time against a group of online fraudsters who apparently operate from India.

The perpetrators explain in English that the user's computer is infected with a virus, the license expired, or the computer other problems having, and they provide the repair of the computer, the renewal of the license or the purchase of a security program to. Certain data from the computer are received from the callers, so that the victim believes that his PC was infected tat neuter. The perpetrators cause then the called one to download a remote control program that allows access to the computer. After allegedly made repairs, the alleged renewal of the license or the alleged uploading of a security program, the offender require a relatively small amount of money via online bank transfer. Once the called one has entered its financial data in a mask, increase the perpetrators the amount of money unnoticed. Victims are asked to pay before the repair amounts between € 180 and 250 by specifying the credit card number or bank transfer via Western Union. In a number of cases it is to get such payments.

In fact, the computer was never infected and in no case the license has been expired.

Refused the called one to pay at all or so much money, the perpetrators delete numerous data on the computer. In some cases, the computer got locked with a password.

The group opering this scam, the so-called Microsoft Technical Support calls, is a global player. In Niedersachsen, Germany, previously could 779 victims got determined. In whole of Germany at least 7647 people got scammed. This is however only to the so-called bright-field. The real figures will be much higher.

Very fast it became clear that the perpetrators are operating from call centers in India.  A international search order took place in May 2016 due to a search warrant of the District Court Osnabrück/Germany and Calcutta in India. At this search was attended by a prosecutor of the Prosecutor Osnabrück from the central office the fight against cybercrime three very experienced officers from the fields of investigation of the State Criminal Office Hannover, legal assistance and technology part. Cooperation with the police officers in India has been very successful. The Cybercrime special police in Calcutta and the Cybercrime nationality-violence in Calcutta supported the German colleagues intensively and competently through international legal assistance. In one of the searched during Operation Call Center 250 work places were found, from which the fraudulent calls got carried out.

According to the investigators fraudulent calls from all workplaces got carried out. The individual call centers were put out of service, all computers got seized. This had an impact on the number of noticeably cases: Immediately after the search, the criminal charges were very noticeably reduced and they have since not significantly risen since this time. According to the investigators, the call centers have been an important base of operations for the fraudulent calls.

7 accused are in India in prison. From these are 2 persons landlords of call centers and the other 5 are their operators. Prosecutors in Calcutta has opened a so-called mirror case and charged based on the information from the German authorities before an Indian court against the perpetrators.

 

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Fraud and Scam

A marketing deadbeat like to generate traffic to his site - callcentercafe.com
by Rudolf Faix Wednesday, May 18, 2016 2:41 PM

Greg MearesThe marketing deadbeat Greg Meares likes to generate traffic to his site callcentercafe.com. Some people will use any means to lure visitors to their page. To this kind of people belongs Greg Meares. His problem is only that he is to lazy or to stupid to verify the information he is publishing. A good sounding headline is the most important thing for him. The problem is only that the way he entered can bring him in front of the law court and ends up mostly in high fines.

Greg Meares should rename his site into coffee-table gossip as he does not provide any non copy & paste content.

The site callcentercafe.com exists since August 5, 2004 (nearly 12 years already) and is until now a big secret in the world wide web like the Alexa traffic statistic is showing:

Alexa statisics about callcentercafe.com

Alexa, an Amozon company, is counting the traffic independent if you are using a plugin or not. As 43 sites are linking to callcentercafe.com is the site itself a big secret in the world wide web. Alexa says "We don't have enough data to rank this website.".

The reason seems to be the very impressing start site from callcentercafe.com and the marketing tactics. Here you see a screenshot from the very impressing start site of callcentercafe.com:

Screenshot from the start page of callcentercafe.com

My opinion about such a start page is: Intelligence is not commercially available.

Greg Meares likes to compensate his missing marketing skills by publishing false allegations in the social networks for generating traffic. Such an false allegation gets found at Facebook:

I have been interested and followed the link where the advance fee scammer Satish Satz - Alacris Infotech from India tried to defame the broker from Europe Lars Christiansen.

The first link ended up at in the deep link http://callcentercafe.com/call-centers-beware-of-lars-christiansen-dbm-fraudulent with again an amazing content shown in the following screenshot:

Screenshot from a scammer posting

The provided link at "Click here to read the full article" is leading to http://www.callcentrehelper.com/forum/topic/call-centers-beware-of-lars-christiansen-dbm-fraudulent-scammer, where the site does not exist already. It seems that the site owner has recognized that the content is only a defamation and has removed it for this reason.

In any case gets the link http://www.callcentrehelper.com/forum/topic/call-centers-beware-of-lars-christiansen-dbm-fraudulent-scammer redirected to http://www.callcentrehelper.com/forum/. There you cannot find any information about a scam or about Lars Christiansen or Deep Blue Marketing.

Domain registration data from callcentercafe.com:

Domain Name: CALLCENTERCAFE.COM
Registry Domain ID: 126508820_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Update Date: 2015-08-06T12:30:06Z
Creation Date: 2004-08-05T16:22:23Z
Registrar Registration Expiration Date: 2016-08-05T16:22:23Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: +1.4806242505
Domain Status: clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited http://www.icann.org/epp#clientUpdateProhibited
Domain Status: clientRenewProhibited http://www.icann.org/epp#clientRenewProhibited
Domain Status: clientDeleteProhibited http://www.icann.org/epp#clientDeleteProhibited
Registry Registrant ID:
Registrant Name: Greg Meares
Registrant Organization: Interactive Quality Solutions
Registrant Street: PO Box 454
Registrant City: Celina
Registrant State/Province: Texas
Registrant Postal Code: 75009
Registrant Country: US
Registrant Phone: 469-667-1831
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: gmeares@i-q-s.com
Registry Admin ID:
Admin Name: Greg Meares
Admin Organization: Interactive Quality Solutions
Admin Street: PO Box 454
Admin City: Celina
Admin State/Province: Texas
Admin Postal Code: 75009
Admin Country: US
Admin Phone: 469-667-1831
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email: gmeares@i-q-s.com
Registry Tech ID:
Tech Name: Domain Registrar
Tech Organization: Register.Com
Tech Street: 575 8th Avenue - 11th Floor
Tech City: New York
Tech State/Province: New York
Tech Postal Code: 10018
Tech Country: US
Tech Phone: 902-749-2701
Tech Phone Ext:
Tech Fax: 902-749-5429
Tech Fax Ext:
Tech Email: nocontactsfound@secureserver.net
Name Server: NS1.GREGMEARES.COM
Name Server: NS2.GREGMEARES.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2016-05-17T23:00:00Z <<<

 

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Fraud and Scam

High risk for getting scammed: Larry Halili - laxmunbusinesssolutions.com
by Rudolf Faix Tuesday, May 17, 2016 5:17 AM

LaxMun Business SolutionsLinkedIn profile from Larry HaliliIt is never a good idea trying to fool others with lies. Every experienced call center manager in the offshore outsourcing industry knows that not one client from the traditional outsourcing countries is searching for a broker or consultant abroad. If a client is searching abroad then he is searching for a center directly for the reason to save the broker or consultancy fees. One of the basic business rules is that this one, which has hired a broker or consultant has to pay his salary and not this one which got hired from the broker or consultant. A company or client, which tries to reverse this rule proves that he is even not able to pay his duties. How he will be able to pay the hired center?

Companies, which like to outsource some campaigns or like to hire an consultant are not dealing with shell companies, because they like to meet the broker or consultant a few times in person before signing a contract.

One of such shell companies is LaxMun Business Solutions -laxmunbusinesssolutions.com. The domain laxmunbusinesssolutions.com is registered by using a privacy protection service. At their website are getting found the following addresses:

Philippines: Yangtze St. Riverside Subd., Angeles City 2009

USA: 9655 Granite Ridge Drive, Suite 200, San Diego, California, 92123

Office Number: 209-257-4772

A simple search at Google for the address "9655 Granite Ridge Drive, Suite 200, San Diego, California, 92123" returns as second search result:

Virtual offices available now at Stonecrest IV in San Diego, California ...
www.regus.com › ... › United States › California › San Diego
Book now for great rates here or one of our other locations in California | Regus.com. ... 9655 Granite Ridge Drive, Suite 200, San Diego, California, 92123. Prev.

And at http://www.regus.com/virtual-office/united-states/san-diego/california-san-diego-stonecrest-iv gets shown:

Stonecrest IV
9655 Granite Ridge Drive, Suite 200, San Diego, California, 92123

In an out of town business park that’s popular with companies of all sizes, our Stonecrest IV virtual office puts you in surroundings that look great - and work hard, too. From the building, you will see a central water feature and stunning modern architecture, home to useful amenities from an on-site deli to a fitness center. The site is also home to other businesses, including many in technology and energy, with additional retailers just around the corner at a popular shopping park.

The provided office number "209-257-4772" can only be from the U.S. or from Philippines and does not fit to both of the provided addresses. Angeles City has 455 as area code. The area code from Manila and Quezon City is 2 and the distance between Manila and Angeles City is around 85 km. A subdivision (subd. in the address) is at the Philippines only a living area. You can find some times home based business in a subdivision, but it is not a real business address from a company, which likes to have an affiliate at the U.S. too. Entries to subdivisions are normally protected by security guards.

For the case that the provided phone number is from the United States then you'll find the phone number by using the Online White Pages in Jackson, CA. The only problem is that Jackson, CA, located southeast from Sacramento - around 1,000 miles (1,600 km) north from San Diego.

For the above reason is the provided U.S. address only a mail forwarding service. U.S. clients cannot get cheated with such fake addresses because they know such situations. LaxMun Business Solutions will not have any direct clients from the U.S. and in Europe are cold calls only possible if you have the written and signed agreement from the called one in original. Say thanks for this law to the previous telemarketers for their sales tactics.

Larry Halili has posted a nice story at LinkedIN:

Help us to spread the news! Our Company was robbed by this Scammer Company from Banglore India. This Company is operating in the Philippines 3 months ago without Business License. They promise us such campaigns with Upfront Fees amounting to $23,913, They are "providing" campaigns such as AutoParts (genuineautospares.com), Tech Support, Chat Support, Lead Generation and etc.. We filed a case, but unfortunately these Nepalese went out of the country. They are hiding in India and Singapore. Currently they are still operating in India and Singapore

Larry Halili is contradicting himself as he is offering with the words "Do you need campaign? let's have a business talk at Skype. Here is my Skype: larry.halili1987" at LinkedIn by himself. That proves only that he is a broker or consultant by himself and not a call center. From where the campaigns are coming from? Not one client will contact him by his U.S. address and not one client is searching at the Philippines for a broker or consultant. If he has really lost some money, then would be the only way to compensate the loss to run the campaign in his own call center and not forward it to others where he cannot get some money for it.

Who would try to get some call center campaigns from a person or company, which is running an own call center and a broker company by themselves? The own call center will get the best campaigns and these ones, where the own call center has failed will get forwarded!

What are you thinking about somebodies business abilities, who's got scammed by himself because he has been too lazy for making a background check and trusted the promises given by a scammer without any verification? Such people are only interested in making money fast and not in making good business. Would you take any offer from such business owners? Can you have trust into offers made by such people?

Maybe Larry Halili likes to sell now the campaign, where he already did not got paid?

All together is showing that Larry Halili with his company LaxMun Business Solutions is not really a trusted business partner. For me is Larry Halili with his company LaxMun Business Solutions nothing else than a partner in crime of the Scammer: Ayush Baruwal - Rakesh Shendge Dwarkanath - Cybersygns Network Private Limited. It looks for me more like a team work then a fight. They try it with the idea to show a fight between them and during this fight one is selling the scam campaigns from the other one. So be aware that you are not get scammed from such a teamwork!

It does not really make any sense to use a privacy protection service for registering a domain and write afterwards the contact details at the website. It shows only that the provided information at the website seems to be fishy. The registration data from the domain laxmonbusinesssolutions.com:

Domain Name: laxmunbusinesssolutions.com
Registry Domain ID: 2001892528_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.networksolutions.com
Registrar URL: http://www.networksolutions.com/en_US/
Updated Date: 2016-03-01T06:15:16Z
Creation Date: 2016-02-11T08:02:44Z
Registrar Registration Expiration Date: 2017-02-11T08:02:44Z
Registrar: NETWORK SOLUTIONS, LLC.
Registrar IANA ID: 2
Registrar Abuse Contact Email: abuse@web.com
Registrar Abuse Contact Phone: +1.8003337680
Reseller:
Domain Status: clientTransferProhibited http://icann.org/epp#clientTransferProhibited
Registry Registrant ID:
Registrant Name: PERFECT PRIVACY, LLC
Registrant Organization:
Registrant Street: 12808 Gran Bay Pkwy West
Registrant City: Jacksonville
Registrant State/Province: FL
Registrant Postal Code: 32258
Registrant Country: US
Registrant Phone: +1.9027492701
Registrant Phone Ext.:
Registrant Fax:
Registrant Fax Ext.:
Registrant Email: dbkk6us3sggj6b6vngvpo6nfjc@domaindiscreet.com
Registry Admin ID:
Admin Name: PERFECT PRIVACY, LLC
Admin Organization:
Admin Street: 12808 Gran Bay Pkwy West
Admin City: Jacksonville
Admin State/Province: FL
Admin Postal Code: 32258
Admin Country: US
Admin Phone: +1.9027492701
Admin Phone Ext.:
Admin Fax:
Admin Fax Ext.:
Admin Email: dbkk6us3sggj6b6vngvpo6nfjc@domaindiscreet.com
Registry Tech ID:
Tech Name: PERFECT PRIVACY, LLC
Tech Organization:
Tech Street: 12808 Gran Bay Pkwy West
Tech City: Jacksonville
Tech State/Province: FL
Tech Postal Code: 32258
Tech Country: US
Tech Phone: +1.9027492701
Tech Phone Ext.:
Tech Fax:
Tech Fax Ext.:
Tech Email: dbkk6us3sggj6b6vngvpo6nfjc@domaindiscreet.com
Name Server: ns4.wixdns.net
Name Server: ns5.wixdns.net
DNSSEC: Unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2016-03-01T06:15:16Z <<<

Update May 17, 2016 6:32pm: Larry has deleted his posting with the starting content: "Help us to spread the news! Our Company was robbed by this Scammer Company from Banglore India...." as it has developed into a self-shot.

The allegations have been coming already unbelievable at the time as I have confronted him with the email answer from Ayush Baruwal:

Sorry, but if I got scammed for the amount of US$ 23,913 I would not have a family day if someone tries to help me to get it back. In such case I would do everything what is possible to get my money back. More than EUR 20,000 are for me a lot of money and PHP 1,110,000 are for the most Filipinos a higher value than for me the EUR 20,000. I hope that I need not explain that until now, Tuesday, I did not receive any proves from Larry Halili. Maybe he has forgotten to send it or he does not have some. Everybody will understand that it is not so important taking care for missing more than US$ 20,000 and it is more important to like postings on LinkedIn during the whole day.

The only response I got from him until now has been a LinkedIn message and an email to this posting with the following content:

Before concluding you better be sure on what your are posting. Laxmun Business Solutions Inc. is a registered company in the Philippines. All allegations from Cyber Sygns are all true and we have a complete records and affidavit. We never partnered with this company. We have a strong reputation in the Philippines. Your report shows only that your are in their side and being bias. We have a strong partnership with our direct client in the US which we are currently running in our center, and we have the right to outsource the project to expand the business.

With the statement "All allegations from Cyber Sygns are all true and we have a complete records and affidavit." confirms Larry Halili, for the case that it is not really a type mismatch or a language problem, that all the allegations from CyberSygns are true. Maybe it is the reason why he has removed his posting at LinkedIn too.

I know only that building up a reputation takes normally years. How a start-up can have already a good reputation?

The domain laxmunbusinesssolutions.com got created on February 11, 2016 and is a little bit older than 3 months. Alexa lists that not one site is linking in and has even not enough data for calculate a ranking.

Alexa summary for the domain laxmunbusinesssolutions.com

A registered company in any country is not any guarantee that the owner is a trustful business partner. You'll find formerly business men in jail too.

 

Tech Support Scam - Scamming the Scammers
by Rudolf Faix Monday, January 11, 2016 9:42 AM

Tech Support ScamTechnical support tricks are, sadly, a to a great degree regular scourge. Most such tricks are what might as well be called rebel antivirus assaults, which attempt to terrify shoppers into buying useless security software. Both sorts of tricks attempt to make the shopper trust that the guest is by one means or another connected with Microsoft or with a security organization, and every guest tries to persuade or alarm the buyer into surrendering control over his or her PC.

At YouTube are getting already more than 18,000 videos and recordings of tech support scams found. Google also provides 445,000 hits for the exact phrase "Tech Support Scam". For this reason is my sympathy on behalf of defrauded Call Centers in very limited - pity is from my site not available in this case.

An very good example is given by the video "Scamming the Scammers - How to Handle Fake Tech Support Calls" from the user CareyHolzman with more than 360,000 views:

Another nice video with the title "SCAMMER CALLS PRANKSTER - Microsoft Tech Support Scam" from PettyPranks has already more than 825,000 views:

In the video "Microsoft or tech support scam - Locating the scammers" from Jim Browning with more than 440,000 views is the scammer the Ariba Call Center Private Limited from Kolkota, India calling:

The domain registration data from aribacallcenter.in:

Domain ID:D5907184-AFIN
Domain Name:ARIBACALLCENTER.IN
Created On:27-Feb-2012 05:54:23 UTC
Last Updated On:27-Mar-2015 01:11:19 UTC
Expiration Date:27-Feb-2016 05:54:23 UTC
Sponsoring Registrar:Webiq Domains Solutions Pvt. Ltd. (R131-AFIN)
Status:CLIENT TRANSFER PROHIBITED
Registrant ID:DI_9175366
Registrant Name:ajitesh banerjee
Registrant Organization:wishnet
Registrant Street1:1/132 M M Ghosh Road
Registrant Street2:
Registrant Street3:
Registrant City:Kolkata
Registrant State/Province:West Bengal
Registrant Postal Code:700074
Registrant Country:IN
Registrant Phone:+91.3325515940
Registrant Phone Ext.:
Registrant FAX:
Registrant FAX Ext.:
Registrant Email:soumennew@gmail.com
Admin ID:DI_9175366
Admin Name:ajitesh banerjee
Admin Organization:wishnet
Admin Street1:1/132 M M Ghosh Road
Admin Street2:
Admin Street3:
Admin City:Kolkata
Admin State/Province:West Bengal
Admin Postal Code:700074
Admin Country:IN
Admin Phone:+91.3325515940
Admin Phone Ext.:
Admin FAX:
Admin FAX Ext.:
Admin Email:soumennew@gmail.com
Tech ID:DI_9175366
Tech Name:ajitesh banerjee
Tech Organization:wishnet
Tech Street1:1/132 M M Ghosh Road
Tech Street2:
Tech Street3:
Tech City:Kolkata
Tech State/Province:West Bengal
Tech Postal Code:700074
Tech Country:IN
Tech Phone:+91.3325515940
Tech Phone Ext.:
Tech FAX:
Tech FAX Ext.:
Tech Email:soumennew@gmail.com
Name Server:DNS1.COOLKATA.BIZ
Name Server:DNS2.COOLKATA.BIZ
Name Server:DNS3.COOLKATA.BIZ
Name Server:DNS4.COOLKATA.BIZ
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
DNSSEC:Unsigned

By the large count of videos found at YouTube and search results in Google everybody can see how risky the tech support scam is. With small and easy tools can get the source of the call and the remote access to the victims computer located.

On the other site is the problem that with the amount of scam is India losing their remaining reputation. I think that it would not last long until an example is set for this amount of scam coming from there. Real companies are already not able to make some legal business because nobody trust them for the amount of scammers coming from their country.

Opposite round is everybody guilty by himself if he get scammed from someone located in India. A simple Google search and everybody can find out from where the most of the scam is coming from.

 

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Fraud and Scam

Important information about non-voice processes (form filling, backoffice, etc.) and inbound campaigns
by Rudolf Faix Sunday, November 29, 2015 9:01 AM

For all, which are still searching for non-voice processes and don't believe that there are no form-filling processes or backoffice work available, I like to give you an actual example for the reason why there are such processes available. The following text is a translation from a press release distributed by the dpa (German Press Agency):

In the so-called "Swissleaks" affair, where client data from the HSBC Private Bank in Geneva got forwarded to authorities from a former HSBC employee, the employee got sentenced to five years.

The judgment of the Swiss Federal Criminal Court in Bellinzona was issued on Friday due to industrial espionage. From further allegations, including breach of commercial confidentiality, the 43-year-old was acquitted. The former employees of HSBC Private Bank, a subsidiary of the British HSBC, had thousands of customer information leaked to the authorities in France. The Bank had spoken of theft and given the loss of data of up to 24,000 customers.

The process was determined by the question of whether the man was an honorable "whistleblower" or an unscrupulous con artist. Based on its data, many celebrities were advised as potential tax evaders in the focus of investigators worldwide. It could not be clearly demonstrated that for the transfer of stolen client data also money flowed.

As you could read above an employee has forwarded customer data to the authorities. Even forwarding data to the authorities is forbidden by law. Think now: Why someone should give you some data and go to jail for it or get high fined? Do you really think that you are more trustfull than government authorities? In this case you should stop taking drugs.

If you are writing into an email or a chat the lie that you had such a process already than you get classified from a real broker as a liar and you'll are getting no information about any available process. Making business is based on trust and nobody can build up trust with someone which is lying. You are even confirming in such a case that you don't have any skills for leading a center.

Fact is that you'll not find any inbound campaign because not one client will give you access to his data. The fines for breaking the data protection law are very high (U.S. $16,000 per record, Europe € 50,000 - € 58,000 per case). One famous case has been AT&T which has paid a fine of $25,000,000 for 280,000 stolen customer records during an outsourcing process. At this time the fines have been cheaper. So why should any client take the risk for getting fined? Normally a broker gets paid from the client who has hired him. As there is no client available the scammer has no other possibility to get money as by selling his dream campaigns to centers.

As you'll find in the social networks offers for non-voice processes and inbound campaigns only against a huge up-front fee is confirming already the scam. It does not make any difference how the fee is getting called. Every work, which is only available against a fee, is nothing else than a SCAM!!!

If you are getting scammed by someone with such or a similar process then you are guilty by yourself because you have been too lazy to inform yourself if the process is possible or not. Your own greed and laziness let you believe that the scammer is trustworthy. In this case you can complaint the scammer and your own stupidity.

If you don't believe the above than use Google and search for "Swissleaks".

 

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Fraud and Scam

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I'm since more then 35 years in the computer business (programming and technical support) and using the Internet since it has started. Since 2002 I'm programming solutions for Asterisk and since 2004 I'm in the call center industry.

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