Offshore Outsourcing & Scammer
Blog about offshore outsourcing and scammer in the outsourcing industry
Microsoft does not make unsolicited phone calls to help you fix your computer
by Rudolf Faix Wednesday, April 29, 2015 7:23 AM

MicrosoftIn this scam cybercriminals call you and claim to be from Microsoft Tech Support. They offer to help solve your computer problems. Once the crooks have gained your trust, they attempt to steal from you and damage your computer with malicious software including viruses and spyware.

Although law enforcement can trace phone numbers, perpetrators often use pay phones, disposable cellular phones, or stolen cellular phone numbers. It's better to avoid being conned rather than try to repair the damage afterwards.

Treat all unsolicited phone calls with skepticism. Do not provide any personal information.

If you receive an unsolicited call from someone claiming to be from Microsoft Tech Support, hang up. We do not make these kinds of calls.

Report phone scams

Whenever you receive a phone call or see a pop-up window on your PC and feel uncertain whether it is from someone at Microsoft, don’t take the risk. Reach out directly to one of Microsoft technical support experts dedicated to helping you at the Microsoft Answer Desk. Or you can simply call Microsoft at 1-800-426-9400 or one of Microsoft's customer service phone numbers for people located around the world. 

Microsoft Phone numbers:

  • Australia: (Australia callers) 13 20 58 , (International callers): 612 9870 2200
  • Ireland: 1850 940 940
  • New Zealand: 64-4-470-6583
  • United Kingdom: (+44) 0344 800 2400
  • United States: 1-800-426-9400

(you need to switch your country setting to US/English for following this link)


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Fraud and Scam

Microsoft does not send unsolicited communication about security updates
by Rudolf Faix Wednesday, April 29, 2015 7:17 AM

MicrosoftWhen Microsoft release information about a security software update or a security incident, Microsoft sends email messages only to subscribers of their security communications program.

Unfortunately, cybercriminals have exploited this program by sending fake security communications that appear to be from Microsoft. Some messages lure recipients to websites to download spyware or other malicious software. Others include a file attachment that contains a virus. Delete the message. Do not open the attachment.

Legitimate security communications from Microsoft

  • Legitimate communications do not include software updates as attachments. Microsoft never attach software updates to their security communications. Rather, Microsoft refers customers to their website for complete information about the software update or security incident. 

  • Legitimate communications are also on the Microsoft websites. If Microsoft provide any information about a security update, you can also find that information on their websites. 

(you need to switch your country setting to US/English for following this link)


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Fraud and Scam

Scamwarning: Book Typing, Proof Reading, All types of Form Filling, HTML Tagging
by Rudolf Faix Monday, April 20, 2015 3:14 PM

FormsToday I got an interesting comment on one of my LinkedIn postings about scammer. This comment explains how the non voice processes are getting traded and why they are only offered with a huge upfront fee.

You can find the original posting in the LinkedIn group: Process Group: BPO, Call Center, Data Entry, KPO by following this link. I have copied the content of the comment:

Vilas UnawaneVilas Unawane
Owner Quantum Research Systems Pvt Ltd



Hello Mr Rudolf,

There are another set of scammers..who work very openly and have nice offices,technical support and sell 'work at home type' single ID's.The process is so well designed that an average skill person will never be able to get the desired accuracy. Losing money with very well designed reports which are many a times disputable.After a detailed research it was observed that only 2 to 3% of the people get paid out of which 50% get paid less than 50%.The business goes on like any life insurance company.Only 3 to 4% claim depth benefit.I made and algorithm to simulate the cash flow and it was observed that such companies make money with even 50% qualifying rate.They also have MLM type sales network.To arrest such pratice I started a FREE consulting service and a prepared a detailed manual how to identify such process and how to tackle accuracy to get best performance.There is also a one hour short course on all those interested to understand the pitfalls of the work.

Lastly we also found same data is given again and again with only 20% fresh data with an intention of disqualifying he working agent.The reason is the company has advanced tools to compare the agents data with their 100% correct data in their own database.

In short even a genuine process can be easily scammed only to make more money. 

Typical process in this category are: Book Typing, Proof reading, All types of form filling, HTML Tagging.

Vilas Unawane

Remember: Each upfront, any fee - however she is called - and any security deposit is only SCAM.


Over 50 fake call centres in Delhi-NCR duping job seekers
by Rudolf Faix Tuesday, April 14, 2015 8:14 AM

Call CenterThe article from The Indian Express shows, that the police is working there sometimes too and India is not above the law. Sometimes it can take a little bit longer only, but it is like everywhere in the world: The last are bitten by dogs.

In this case are the last ones the call center and the call center agents, which are doing this fraud job. The backers, the call center clients, will not be so easy to grasp.  

Call centers be aware and don’t support fraudster, you are the one, which are going into jail first!

Source: April 14, 2015 The Indian Express 

As Delhi and NCR has turned into a major educational hub, the region has also become the den of fraudsters duping job seekers of their hard-earned money on the pretext of getting them placed in multinational companies.

Investigations in this connection by Delhi Police and UPSTF reveal that at least 50 such call centers and job portals are running in the region. Similar frauds are being committed by some Nigerian nationals through phishing emails.

On March 25, UPSTF arrested two persons for allegedly running a fake call centre by taking data of job seekers from famous job portals, which unearthed the network of scamsters.

This case is just the tip of an iceberg and the police estimate that over 50 such fake call centers are operating in Delhi, Noida and Gurgaon.

Victims of such fraud are spread across India who are initially asked to make a payment of Rs 10,000 to Rs 25,000 for job in IT giants and MNCs.

Recently, an FIR was registered by the Delhi police against unidentified fraudsters after a complaint by Tata that several job seekers were duped on the pretext of getting them placed in it.

The youths were duped to the tune of Rs 8,000 to Rs 10,000 in the name of application and processing fee, police said.

While this case is being investigated by Economic Offence Wing of the Delhi Police, the wing formed to probe financial crimes had earlier unearthed a similar fraud in which gullible job seekers across the country were duped in the name of Maruti Suzuki India.

“Many of these gangs download resumes from job websites and then target people in faraway cities so that once duped they refrain from travelling to Delhi and registering complaints. We have also seen a case where people were duped in the name of getting them jobs in Delhi Metro Rail Corporation,” said a senior official in EOW.

Explaining the modus-operandi, UPSTF’s Additional Superintendent of Police Triveni Singh said, “Conmen first buy data of job seekers from famous job portals for Rs 25,000-Rs 40,000. Then they make a fake placement website which sounds similar to existing famous portals. They make calls to job seekers that their resume has been selected for a job in leading IT, banking and international companies and then demand money.”

Data of most of the job portals are compromised as they are not following stringent process to keep their data secured, a senior police officer said.


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Fraud and Scam

SCAM: Windows pop up calls - the best way to end up in jail
by Rudolf Faix Tuesday, April 7, 2015 4:43 AM

Not one company will call, email, or pop up on a web page saying you are infected with a virus

If software detects a virus or a malware or a virus then it will remove the suspicious files or put them in quarantine and block the access to it. That is the way virus and maleware scanners are working. There is no need to call someone and pay some extra money.

If you are buying such calls, then you are supporting the malware programmers with your payment. You are in this case the accomplice of the fraudster. As computer fraud is a crime, you’ll get prosecuted and can end up in jail.

Don’t forget that VoIP calls can get the same way traced like the money flow. Even if you are booking a “high risk payment gateway” you’ll get prosecuted, because before someone will go into jail instead of you he will tell to whom he has forwarded the money and give all his documentation to the investigating officers.


For you are only this “Tech support calls” secure, where you get paid from your client and not where you get paid directly from the caller!!!


Windows Pop-Up calls source


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Fraud and Scam

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I'm since more then 35 years in the computer business (programming and technical support) and using the Internet since it has started. Since 2002 I'm programming solutions for Asterisk and since 2004 I'm in the call center industry.


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