Offshore Outsourcing & Scammer
Blog about offshore outsourcing and scammer in the outsourcing industry
A funny chat with a scammer
by Rudolf Faix Tuesday, November 24, 2015 8:24 AM

ScamYesterday I got a friend request on Facebook from a person with the name Dalbaq Singh. Shortly after I accepted the friendship request I got the first chat message from him (the provided time is GMT+1):

10:53pm Dalbaq Singh:

Hey Rudolf !

I came across your profile and your company ! Wanted to know more about the type of process you can help to start ! Waiting for your reply ! Thanks !

A short check of his Facebook profile returned, that the profile is empty, he cannot show his face and he has only one friend - me. I know already which kind of person he is. As I'm not offering anywhere something I replied the same way like to everybody who is asking me for campaigns:

11:04pm Rudolf Faix:

I'm sorry, but i'm already retired. I'm not offering anything. I list only the scammers for not getting bored

He tries to show that he understands it, but he tries to continue:

11:06pm Dalbaq Singh:

Ok !

But do you have any contacts or anybody who could help me with the process !

Ok, let's continue the game:

11:07pm Rudolf Faix:

I have not really some contacts for this. Each campaign needs to get checked for being a scam campaign

He is already losing his patience:

11:08pm Dalbaq Sing:

I have started a new centre and want a process !

Such words are already a big alarm sign for me. As he is thinking that he has the right to get a process even from someone who does not offer any process, I explained him:

11:08pm Rudolf Faix:

Normally you need to search for a process before you start a new center.

The outsourcing industry is already dead.

With the next message he tries to show that he knows more about me, my work and my past then I'm knowing about myself:

11:09pm Dalbaq Singh:

But I hope since you were in this industry you must have some contacts who are already working in this industrry !

I have a process of SEO and website development for a company in UK !

I want to get core BPO process now !

What has a SEO (Search Engine Optimizing) process to do with a call center work? At the time I have been young I liked to have so many things too and I did not get it. Now I'm happy with the things I have. For this reason I replied:

11:11pm Rudolf Faix:

Be happy that you had a SEO process. They are very seldom too

His answer has been surprising me. Search engine optimizing is a work where you need to observe how your changes are accepted from the search engines. It is a process which is running for a few months and maybe less than one hour work per month:

11:12pm Dalbaq Singh:

Yes I am happy but I only have it for 25 seats !

Is he trying to sell a SEO process over the phone? Does he really think that he can get in contact with someone, which gives him the access to his homepage to make some search engine optimization? The most of the companies have hired somebody who made their homepage. As I'm really not offering some campaigns I replied:

11:13pm Rudolf Faix:

In this case you'll need to search for a core process. Some brokers are working longer than 8-9 months for getting a process. This broker I'll write about has been Rob O'Malley from UK. He retired already

It seems that he is ignoring everything what I'm writing. How someone would ever give him any work? He is even not able to listen or to read:

11:13pm Dalbaq Singh:

I want to expand more 75 seats !

As he does not read my messages and seems to be on drugs or drunk, I replied:

11:14pm Rudolf Faix:

I cannot keep you back if you like to trash money

He even tries it that he likes to pay for getting work. That is the genuine way for getting scammed.

11:14pm Dalbaq Singh:

I am ok to invest but if only the person is genuine !

Each scammer would interpret the above message as he has found a new victim. As I'm even not enjoy to scam a scammer I replied:

11:15pm Rudolf Faix:

If you invest into a campaign from a broker you'll get scammed

Even this warning he is ignoring and continues like he likes to get really scammed:

11:15pm Dalbaq Singh

Come'on Rudolf ! I know you can help me !

Please help me to get a genuine Process !

As the chat is getting boring me already I'm trying to tell it to him more directly:

11:16pm Rudolf Faix:

OK, I'll invent now a campaign only for you for the reason that you'll stop.

As you cannot accept the truth you are on the best way to get scammed

Even this message does not stop him and he continues:

11:16pm Dalbaq Singh:

I didn't understand really !

You were in this industry and you know that we can get genuine processes !

He still tries to show me that he knows more about my life than I know about it by myself. He seems to be stupid too, that he tries to continue it on this way. Why I shall tell him about my contacts? If he contacts them on the same way I'll lose some friends. For this reason I replied:

11:18pm Rudolf Faix:

As I have not one contact offering real campaigns I cannot give you some information about campaigns. On this kind of campaigns you are working I have never been working

Maybe he got it now?

11:18pm Dalbaq Singh:

So what was your area of expertise !

Wow, it seems he got it that I'm not offering some campaigns. For this reason I listed him some points about my work I have done:

11:20pm Rudolf Faix:

I have been working on computer networks, VoIP, security systems, data bases and call centers. But this centers have been working in another kind of campaigns like dating over the phone

The process dating over the phone has been working good in the German speaking area of Europe and is in U.S. not possible, because there are some requirements missing. He tries to get more information about it:

11:21pm Dalbaq Singh:

SO that is something like a voice process rather !

Where can I look for these types of campaings !

Now I need to explain him why this kind of campaign is in the U.S. not available:

11:22pm Rudolf Faix:

You even need not think about to copy such a campaign because premium phone numbers are in the U.S. already not available.

He shows again that he even did not read my answer. How someone can hire such a "call center owner"? He is not able to read and not able to accept some facts or instruction as get shown in the next messages:

11:22pm Dalbaq Singh:

Or can you help me with this !

I have a number already !

He ignored the word "premium" from premium phone numbers. So I replied again with the facts:

11:23pm Rudolf Faix:

That has been our own process. It is still working in the German speaking area of Europe, but not in the English speaking area of the world.

You have a number where you get paid if someone calls you?

Now he starts to lie to me. The U.S. have stopped this kind of phone numbers for the reason of too much scam by using this kind of phone numbers:

11:25pm Dalbaq Singh:

I have a friend in NY, he owns it and gets paid for that !

I try it again to explain him the kind of phone number to be sure that he get's it about what I'm writing:

11:25pm Rudolf Faix:

I have written about premium phone numbers. The caller pays a high price per call or per minute. You'll get paid for taking the call

Has he understood it now?

11:25pm Dalbaq Singh:

Rudolf i have a very good idea about all that !

I show him that he has no idea about any call center work and he does even not know about what has happened in the world:

11:26pm Rudolf Faix:

Then you only need to announce the phone number with any service and you can make money. The problem is only that such numbers got stopped already 2 or 3 years ago

That got stopped in the U.S, by law

It seems that he is now understanding that he cannot win this kind of discussion:

11:27pm Dalbaq Singh:

I want to rather get a process outsourced to my centre than creating or copying any process !

For this I tried to explain him:

11:28pm Rudolf Faix:

There are no processes which are getting outsourced. All offers from the low wage countries are nothing else than scam

With his next message he is confirming that he is stupid and evven cannot differ between a site of a call center and a broker:

11:28pm Dalbaq Singh:

I thought you have a website which says that you get processes outsourced to centres !

As the site is nothing else than a description of services of a call center and he seems not be able to understand English, I wrote:

11:28pm Rudolf Faix:

Not one company is searching abroad for a broker or consultant

I have nowhere any offers for call centers

It seems that he even ignore this message and continues:

11:29pm Dalbaq Singh:

But if we get a process outsourced in US !

http://wwpa.com/page/inbound-call-center-services.aspx

The content from this site is only a description about inbound call center services. It is from the time as inbound calls could get outsourced. I don't have any outsourcing offers there. So this guy has really a problem with the English language. How he can get any client if he is not able to understand anything?

11:29pm Rudolf Faix:

The only service I give to centers is free of charge, That is that I'm listing the scams

That has been an offer to get clients for my center at the Philippines. This center is already shut down

11:31 Dalbaq Singh:

SO why the website still active ?

It looks that he even thinks that a call center is giving him her campaign only to makre him happy. Does it not show how stupid he is? As it is my problem what I'm doing with my website I replied:

11:31pm Rudolf Faix:

Because I did not remove it until now. I don't know with what I shall replace it

As no requests are coming from it, it does not matter if the website is up or not

It seems that he accepts this explaination. So he likes to know now something new:

11:32pm Dalbaq Singh:

You said that you list scam companies !

so how do you differentiate between genuine and fraud companies !

As it is really easy to identify scam campaigns I have descroibed it in a simple sentence:

11:34pm Rudolf Faix

I'm reading the offer from the scammer and compare it with the law in the country of the client. The most scams are getting identified by these facts

you can read about the reasons at each scammer I have listed in my blog

It seems that he even does not believe it that he needs to use for this purpose his brain. For this he asks again:

11:36pm Dalbaq Singh:

How do you differentiate genuine vioce processes from fraud ones !

I know that a scammer is too lazy to use his brain. For this I replied again:

11:36pm Rudolf Faix

If you read my last message then you'll know it

I'm reading the offer from the scammer and compare it with the law in the country of the client. The most scams are getting identified by these facts

Now he tries to bring it to the technical support offers:

11:38pm Dalbaq Singh:

How do you know that if someone offering an inbound technical support campaign is fraud or not !

My reply is very simple:

11:42pm Rudolf Faix:

Technical support is in general a scam. Technical support gets paid from the vendor and not from the caller

11:43pm Dalbaq Singh:

yes that is what i meant !

It seems that he even does not understand how the technical support calls are getting offered at the social networks. For this I'm explaining it for im more detailed:

11:43pm Rudolf Faix:

Calls to Microsoft, Symantec, etc, are free of charge, The caller even not need to pay for the phone minutes

Now he tries it with the method "I know someone, which .....". Please remember from the begin of the conversation that he has been searching for campaigns:

11:44pm Dalbaq Singh:

I know someone who is offering an inbound technical support process and is paid by the vendor and not the caller !

The vendor would be paying to the centre and there are no sales required !

As he does not get it that he is contradicting himself already I replied:

11:45pm Rudolf Faix:

Then try to get calls from the same source

11:46pm Dalbaq Singh:

Yes I have spoken to them and even checked with other centres who are already running those processes !

taken from them

But they do charge a fee ! And gives valid legal papers against them !

So i don't find any point to see any fraud in them !

If there are already legal papers existing against them what can it be other than fraud or scam?

11:51pm Rudolf Faix:

The fee is already the fraud.

The centers you have spoken get paid for giving you the correct answer

We have in German a proverb "Wem nicht zu raten ist, dem ist nicht zu helfen" translated "This one which cannot get counseled cannot get helped":

11:51pm Dalbaq Singh:

But 3 centres are already paid and have got a the process running for the past 6 months !

I have visited 2 centres on my own and have seen the work going on !!!!!!!!!!!!!

As he tries to convince me about the legality of the campaign I'm suggesting him like everybody else would do:

11:51pm Rudolf Faix:

If you know the vendor you only need to show that your agents are certified technicians and make a them an offer which is a little bit better than your competitors. If you are lucky you'll get hired from the vendor

In the next message we can see that the vendor seems to be stupid too:

11:53pm Dalbaq Singh

The vendor has an exclusive contract with the consultant !!!!!!!!!!!

Maybe the vendor made even an exclusive contract with an broker from India. That would be the crown of the scam.

11:54 Rudolf Faix:

Not one vendor from the U.S. makes any exclusive contract.

Not one vendor from the U.S. is searching for consultant abroad

Oh, it comes better, the scammer is searching for a campaign from India abroad - in this case his search will not have some success:

11:55 Dalbaq Singh:

But when did I mention US !

Rudolf I never mentioned US vendor, DID I ????

What does he like really from me. I'm Austrian citizen and living at the Philippines. So let us continue the game:

11.56 Rudolf Faix:

There are only small software companies available in Europe. This kind of companies from Europe have not more than 3 seats for their tech support hotline

The same is valid for Australia.

The hotline from Microsoft has a head count from less than 50!!! So why you lie me?

Now he has no other possibility as to say that the client is from India:

11:58pm Dalbaq Singh:

I was taking about an Indian Client, Rudolf !

My reply has been already waiting to get entered before he has written this message:

11:59 Rudolf Faix:

Ok now I understand. Indian software companies need to have more technical support than Microsoft because their products are so bad

He tries to make now the best out of the situation he brought himself. For this he tries even to use the name of a famous person:

12:00am Dalbaq Singh:

I said that recently I heard from a centre and then got the reference about this consultant !

We are taking about e-commerce companies here !

The CEO of Microsoft is also an Indian NOW !!!!!!!!

Even a CEO of Microsoft has to follow the instructions what he gets from the owner. And this CEO did not make Microsoft to the company which is it now. There are even better examples about famous people from India available:

12:01am Rudolf Faix:

As the CEO from Microsoft has an Indian source or not does not make anything. Ghandi has been from India too

I have taken Ghandi only as an better example. His reaction shows only what he likes in reality from me:

12:02am Dalbaq Singh:

SO, what do you mean to say !

12:02am Rudolf Faix:

That does not make anybody better or worse

12:03am Dalbaq Singh:

I did not make anybody worse rather you said that indian softwares are bad !

And what do you know about ghandi ????

12:04am Rudolf Faix

It does not make India better or worse if one has a good job. There are a lot of good people available on the world

12:04 Dalbaq Singh

I asked for your suggestion and you went on a wrong line rather !

12:05am Rudolf Faix:

Buddha has its source in India too

It seems that this answer has satisfied him and he is changing the topic back to the beginning:

12:05am Dalbaq Singh:

I just asked how can someone identify if there is something fishy in these offeres !

He still does not believe it that the most of the scammers are getting identified by their own scam offers. I repeated it for him again:

12:05am Rudolf Faix:

And I have given you an answer

Did you not read it until now?

12:06am Dalbaq Singh:

Because i did not find any point which shows that there is something wrong !

As the "And gives valid legal papers against them" and the fee for the work are not already enough proof for the scam, he tries even to change the countries and the conditions how he likes. He likes to have from me a statement, which I cannot give to him as he is not declaring all the facts before. It seems to be that he tries to learn how to scam better. For the purpose to teach scammers I'm not available.

12:07am Rudolf Faix

I had written about how to identify scammer: I'm reading the offer from the scammer and compare it with the law in the country of the client. The most scams are getting identified by these facts

If you take a look at the scam campaigns that are listed on my site then you'll see that all these campaigns have a client in the English speaking countries. You have started about an Indian company which operates in India, So you need to know if they are operating against the law in India, I even cannot read and understand the Indian law.

Update Jan. 18, 2017:
Link from Dalbaq Singh (https://www.facebook.com/profile.php?id=100010758575096) removed as it returns error 404 - not found.

 

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I'm since more then 35 years in the computer business (programming and technical support) and using the Internet since it has started. Since 2002 I'm programming solutions for Asterisk and since 2004 I'm in the call center industry.

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