Offshore Outsourcing & Scammer
Blog about offshore outsourcing and scammer in the outsourcing industry
Call centers read the given scripts and conditions very carefully
by Rudolf Faix Wednesday, March 18, 2015 4:50 AM

As more closely I take a look in the offshore outsourcing business as more I come to the conclusion that either the offshore call center themselves should get deceived or it should help to cheat others.

I got the following email with attachments forwarded. For easier reading I have opened the documents and pasted their content into the email. The script shows how the customer is getting betrayed.

It is a game to make the called one afraid that he does not get his medication in the future. That is already a big fault in selling. That has nothing to do with a serious sale. It looks like the client has no chance to sell his products in a serious way to someone. For this purpose he need to use such criminal methods.

If you are looking at the from me read marked parts of the email, then you see that you get only paid if the lead is interested in receiving Diabetic testing supplies. All other medications are not getting paid.

--------- Original Message ---------
Subject: diabetic LT
From: "Visionary Leads" <info@visionaryleads.com>
Date: 2/4/15 10:47 am
To: jorell@visionaryleads.com

OUTSOURCEDIABETIC SCRIPT.DOCX

Hi! Is (patient) available?

Hi (patient)! I'm calling from Health Source. I just want to let you know Mr./Mrs. (patient) that you may no longer be receiving your diabetic supplies in the mail and I just wanted to make sure that you will be getting your diabetes supplies on time.

Do you mind me asking the last time that you got your diabetic supplies in the mail?

Ok! I'm going to get you setup. I just have to verify some basic information.

-Verify the address:

Are you still located at _________?

Can I have you Date of Birth?

Also, can I have your primary health insurance?
(No Medicare Part B or Medicaid)
(Diabetics with Medicare accompanied with private insurance, Share private insurance with Pharma Rep)

Before I'm going to transfer you to the pharmacy specialist that's going to get you setup, I just want ask you if there are any issues with your health that I may be able to help with?

-(Site exaples-e.g. back pain, join pain, diabetic neuropathy etc.)

Because you are eligible to receive a new compounded pain cream at little to no cost to you. The pain cream is a much more effective option than normal medication.
Also, it will help get rid of any pain you may be having.

-Ask for the pain location (start with the most severely affected location)

Ok! Great. Just make sure you CLEARLY STATE that you are willing to switch suppliers to the pharmacy affiliate, so you can receive your mention supplies on time and on a regular basis. Just one second while I get the diabetic specialist on the line. She is going to verify your doctor and make sure you have the proper billing information for your insurance and then we will get that sent out for you immediately.

Please stay on the line okay?
----transfer call----
(WHEN TRANSFERRING A CALL ALWAYS PROVIDE THE DIABETIC’S PRIVATE INSURANCE TO PHARMA SPECIALIST)


DIABETIC LIVE TRANSFER GUIDELINES.DOCX
LIVE XFER DIRECTIONS:

It is important inform the patient they may need to switch suppliers. A Diabetic specialist will explain the detailed options after verifying Contact Info/ Insurance info / Dr. Info.
Specialists will accept introduction with either short or long form info.

  TO TRANSFER A CALL TO THE DIABETIC SPECIALIST: AGENT INTERFACE:
TRANSFER>Presets>MedCare Pharmacy>DIAL WITH CUSTOMER>LEAVE 3 WAY CALL

INTRODUCE THE PATIENT TO THE SPECIALIST AND LET THE AGENT KNOW WHICH PRODUCT THE PATIENT IS INTERESTED IN (EX: DIABETIC TESTING SUPPLIES, PAIN GEL, ETC).

IF YOU HAVE ASKED THE PATIENT FOR INSURANCE/DR INFO, THEN TELL THE SPECIALIST THE INFO YOU WERE ABLE TO VERIFY WITH THE PATIENT.
PLEASE SPEAK CLEARLY AND LEAVE THE CONFERENCE QUIETLY.
ONCE YOU HAVE COMPLETED THE INTRODUCTION QUIETLY LEAVE THE CALL.
ANY NOISE DURING THE RECORDED ENROLLMENT PROCESS WILL VOID THE LEAD.


------------------------------------------------------------------------

HEALTH SOURCE

- Health Source represents Pharmacy affiliates. Our purpose is to supply quality Pharmacy services and products to the comfort and privacy of our patients homes at little or no cost to the patient.

- We are looking for patients who need diabetic testing supplies.

-We offer all meters/strips, medical supplies, Braces, and Compound Rx Medications shipped to the patients home on a regular basis at no cost to them.

------------------------------------------------------------------------

Agent Notes:

- Remember only transfer when the patient is interested in receiving Diabetic testing supplies by mail. This service is provided by our affiliate pharmacy.

- When a patient asks a question that you do not know, simply transfer the call and inform the patient "a diabetic specialist will better answer your question, If you would like I can transfer you now……(xfer to Pharmacy)".

- Engage patients in conversation that will stimulate a positive rapport without wasting time. Be efficient with your time and know when to hangup. Many patients will speak on and on with no intention of enrolling in our service……. Reports, Graphs, and Call-Data Metrics reflect a positive correlation between top producing agents to agents with the longest call time averages.
On average, the best agents spend more time on on each call because they stay close to the script, establish a rapport, all while speaking clearly and slowly.
      Ex: Confirm a street
address/dob/PolicyInfo/doctor/etc, Ask about the weather, mention a personal experience, discuss your health concerns, etc.. NEVER let a patient control a conversation. Stick to the point and get back to your script as quickly as possible.

- Remember only transfer if the patient is interested in receiving Diabetic testing supplies by mail. This service is provided by our affiliate pharmacy located in sunny south Florida,

Sent from my iPhone

John Krawczyk
Visionary Leads
CMO
215-949-3636
www.visionaryleads.com
www.seomanagementconsultants.com
www.classesanddegree.com (2016-02-25 Link removed - Domain already not exists)
www.diabeticdesk.com

I’ll suggest in this case making for your own security a recording of the transferred call. This is technical possible if your VoIP system is staying in the media path after the transfer. It uses a little bit more traffic but you have afterwards something what you can present to any fraud investing official.


The client is only paying per lead and it seems to be very hard to sell his products. Why else should he write already the fraud into the script?

 

If we take a look at the listed domains in the signature than we find out that:

  • seomanagementconsultants.com is registered at May 15, 2012, where the registrant, admin and tech contact is John Krawczyk
  • visionaryleads.com is registered at June 3, 2013, where the registrant, admin and tech contact is John Krawczyk
  • classesanddegree.com (2016-02-25 Link removed - Domain already not exists) is a new domain, registered at September 30, 2014. This site is already registered to an address in India and has a corresponding bad reputation.
  • diabeticdesk.com is also a new domain, registered at November 23, 2014. This site is registered to an India address and has a very high risk.
  • classesanddegree.com (2016-02-25 Link removed - Domain already not exists) and diabeticdesk.com are hosted at a server, which have one more high risk site on it: ropemediahouse.com
  • Interesting is in any case that ropemediahous.com and classesanddegree.com (2016-02-25 Link removed - Domain already not exists) have the same owner, who does even not know what is a street and a house number:
    classesanddegree.com: Rope Media Pvt Ltd, Gurgaon, 122001 Haryana, India, +91.9818555403
    ropemediahouse.com: Rope Media Private Limited, Vasant Kunj, 110070 New Delhi, +91.01244306053

If we take a look at the website www.diabeticdesk.com then we know why only leads for diabetic measurement products are getting paid. There is no other product offered then diabetic measurements. Drugs are not offered. For this the necessary drugs will not get shipped. It would be better to get a campaign from or for a drugstore. In such a case the call center will not cheat some people.

 

The name John Krawczyk sounds and seems to be a Polish name. In combination with the facts above I remember an old Austrian proverb: “Come and visit Poland - Your car is already there.”

It seems for me that there is an organized fraud happening. It can be possible too, that John Krawczyk is getting used from the scammer from India.

 

Registration information of the used Domains:

Domain Name: SEOMANAGEMENTCONSULTANTS.COM
Registry Domain ID: 1720656451_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: [link removed] Date: 2014-05-16T10:52:36Z
Creation Date: 2012-05-15T22:00:03Z
Registrar Registration Expiration Date: 2015-05-15T22:00:03Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Phone: +1.480-624-2505
Domain Status: clientTransferProhibited [link removed] Status: clientUpdateProhibited [link removed] Status: clientRenewProhibited [link removed] Status: clientDeleteProhibited [link removed] Registrant ID:
Registrant Name: John Krawczyk
Registrant Organization: FIRST CHOICE DEBT RELIEF
Registrant Street: 5 Neshaminy Interplex
Registrant Street: suite 300
Registrant City: Trevose
Registrant State/Province: Pennsylvania
Registrant Postal Code: 19053
Registrant Country: United States
Registrant Phone: (215) 609-0122
Registrant Phone Ext:
Registrant Fax: (215) 543-5736
Registrant Fax Ext:
Registry Admin ID:
Admin Name: John Krawczyk
Admin Organization: FIRST CHOICE DEBT RELIEF
Admin Street: 5 Neshaminy Interplex
Admin Street: suite 300
Admin City: Trevose
Admin State/Province: Pennsylvania
Admin Postal Code: 19053
Admin Country: United States
Admin Phone: (215) 609-0122
Admin Phone Ext:
Admin Fax: (215) 543-5736
Admin Fax Ext:
Registry Tech ID:
Tech Name: John Krawczyk
Tech Organization: FIRST CHOICE DEBT RELIEF
Tech Street: 5 Neshaminy Interplex
Tech Street: suite 300
Tech City: Trevose
Tech State/Province: Pennsylvania
Tech Postal Code: 19053
Tech Country: United States
Tech Phone: (215) 609-0122
Tech Phone Ext:
Tech Fax: (215) 543-5736
Tech Fax Ext:
Name Server: NS05.DOMAINCONTROL.COM
Name Server: NS06.DOMAINCONTROL.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: [link removed] update of WHOIS database: 2015-01-05T21:00:00Z
Domain Name: VISIONARYLEADS.COM
Registry Domain ID: 1805955020_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: [link removed] Date: 2014-06-04 07:52:36
Creation Date: 2013-06-03 15:17:46
Registrar Registration Expiration Date: 2015-06-03 15:17:46
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Phone: +1.480-624-2505
Domain Status: clientTransferProhibited
Domain Status: clientUpdateProhibited
Domain Status: clientRenewProhibited
Domain Status: clientDeleteProhibited
Registry Registrant ID:
Registrant Name: John Krawczyk
Registrant Organization: SEO
Registrant Street: 5 Neshaminy Interplex
Registrant Street: suite 300
Registrant City: Trevose
Registrant State/Province: Pennsylvania
Registrant Postal Code: 19053
Registrant Country: United States
Registrant Phone: 2156090122
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registry Admin ID:
Admin Name: John Krawczyk
Admin Organization: SEO
Admin Street: 5 Neshaminy Interplex
Admin Street: suite 300
Admin City: Trevose
Admin State/Province: Pennsylvania
Admin Postal Code: 19053
Admin Country: United States
Admin Phone: 2156090122
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Registry Tech ID:
Tech Name: John Krawczyk
Tech Organization: SEO
Tech Street: 5 Neshaminy Interplex
Tech Street: suite 300
Tech City: Trevose
Tech State/Province: Pennsylvania
Tech Postal Code: 19053
Tech Country: United States
Tech Phone: 2156090122
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Name Server: NS71.DOMAINCONTROL.COM
Name Server: NS72.DOMAINCONTROL.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: [link removed] update of WHOIS database: 2014-07-31T19:00:00Z
Domain Name: CLASSESANDDEGREE.COM
Registry Domain ID: 1878271185_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: [link removed] Date: 2014-09-30T09:27:16Z
Creation Date: 2014-09-30T09:27:16Z
Registrar Registration Expiration Date: 2015-09-30T09:27:16Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Phone: +1.480-624-2505
Domain Status: clientTransferProhibited [link removed] Status: clientUpdateProhibited [link removed] Status: clientRenewProhibited [link removed] Status: clientDeleteProhibited [link removed] Registrant ID:
Registrant Name: Rope Media
Registrant Organization: Rope Media Pvt Ltd
Registrant Street: Gurgaon
Registrant City: Gurgaon
Registrant State/Province: Haryana
Registrant Postal Code: 122001
Registrant Country: India
Registrant Phone: +91.9818555403
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registry Admin ID:
Admin Name: Rope Media
Admin Organization: Rope Media Pvt Ltd
Admin Street: Gurgaon
Admin City: Gurgaon
Admin State/Province: Haryana
Admin Postal Code: 122001
Admin Country: India
Admin Phone: +91.9818555403
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Registry Tech ID:
Tech Name: Rope Media
Tech Organization: Rope Media Pvt Ltd
Tech Street: Gurgaon
Tech City: Gurgaon
Tech State/Province: Haryana
Tech Postal Code: 122001
Tech Country: India
Tech Phone: +91.9818555403
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Name Server: NS1.ROPEMEDIAHOUSE.COM
Name Server: NS2.ROPEMEDIAHOUSE.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: [link removed] update of WHOIS database: 2015-01-21T16:00:00Z
Domain Name: DIABETICDESK.COM
Registry Domain ID: 1886767790_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: [link removed] Date: 2014-11-23T15:42:00Z
Creation Date: 2014-11-23T15:42:00Z
Registrar Registration Expiration Date: 2015-11-23T15:42:00Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Phone: +1.480-624-2505
Domain Status: clientTransferProhibited [link removed] Status: clientUpdateProhibited [link removed] Status: clientRenewProhibited [link removed] Status: clientDeleteProhibited [link removed] Registrant ID:
Registrant Name: Magna Outsourcing
Registrant Organization: Magna Outsourcing
Registrant Street: CP-31 1st Floor Sonka Galaxy Tower Gomti Nagar
Registrant City: Lucknow
Registrant State/Province: Uttar Pradesh
Registrant Postal Code: 226010
Registrant Country: India
Registrant Phone: +91.9161867901
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registry Admin ID:
Admin Name: Magna Outsourcing
Admin Organization: Magna Outsourcing
Admin Street: CP-31 1st Floor Sonka Galaxy Tower Gomti Nagar
Admin City: Lucknow
Admin State/Province: Uttar Pradesh
Admin Postal Code: 226010
Admin Country: India
Admin Phone: +91.9161867901
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Registry Tech ID:
Tech Name: Magna Outsourcing
Tech Organization: Magna Outsourcing
Tech Street: CP-31 1st Floor Sonka Galaxy Tower Gomti Nagar
Tech City: Lucknow
Tech State/Province: Uttar Pradesh
Tech Postal Code: 226010
Tech Country: India
Tech Phone: +91.9161867901
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Name Server: NS1.ROPEMEDIAHOUSE.COM
Name Server: NS2.ROPEMEDIAHOUSE.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: [link removed] update of WHOIS database: 2015-01-21T16:00:00Z
Domain Name: ROPEMEDIAHOUSE.COM this domain is only at the same Server.
Registry Domain ID: 1860052127_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: [link removed] Date: 2014-05-24 12:58:24
Creation Date: 2014-05-24 12:58:24
Registrar Registration Expiration Date: 2015-05-24 12:58:24
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Phone: +1.480-624-2505
Domain Status: clientTransferProhibited
Domain Status: clientUpdateProhibited
Domain Status: clientRenewProhibited
Domain Status: clientDeleteProhibited
Registry Registrant ID:
Registrant Name: Rope Media
Registrant Organization: Rope Media Private Limited
Registrant Street: Vasant Kunj
Registrant Street: Vasant Kun
Registrant City: New Delhi
Registrant State/Province: Delhi
Registrant Postal Code: 110070
Registrant Country: India
Registrant Phone: +91.01244306053
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registry Admin ID:
Admin Name: Rope Media
Admin Organization: Rope Media Private Limited
Admin Street: Vasant Kunj
Admin Street: Vasant Kun
Admin City: New Delhi
Admin State/Province: Delhi
Admin Postal Code: 110070
Admin Country: India
Admin Phone: +91.01244306053
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Registry Tech ID:
Tech Name: Rope Media
Tech Organization: Rope Media Private Limited
Tech Street: Vasant Kunj
Tech Street: Vasant Kun
Tech City: New Delhi
Tech State/Province: Delhi
Tech Postal Code: 110070
Tech Country: India
Tech Phone: +91.01244306053
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Name Server: NS1.ROPEMEDIAHOUSE.COM
Name Server: NS2.ROPEMEDIAHOUSE.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: [link removed] update of WHOIS database: 2014-11-17T14:00:00Z

 

Diabetic Desk.pdf (324KB)

 

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I'm since more then 35 years in the computer business (programming and technical support) and using the Internet since it has started. Since 2002 I'm programming solutions for Asterisk and since 2004 I'm in the call center industry.

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