Offshore Outsourcing & Scammer
Blog about offshore outsourcing and scammer in the outsourcing industry
Centers go into direction quality – learn first to say “NO” to offers
by Rudolf Faix Friday, February 27, 2015 10:26 AM

This week I have found an advertisement at LinkedIn: 

Wanted Centers for PPI & PBA
We provide Data dialer with voips experienced and new centers are welcome. Thanks

 

As there has been no contact address given and his profile did not have any contact address stored, I have dropped my email address in the comments. As a reply I got the invitation for a Skype conversation. The guy has been from UK and seemed to be a direct customer, but he even did not remember his own advertisement. 

 

First he tried that we are using our own data for dialing. I explained him that we are only dialing with data provided by our customer and we are not reusing this data for other campaigns. It will not make us trustful using data from one customer for another customer’s campaign.

After an explanation about the difference in the quality of data coming from local agencies to these ones, which are getting traded between the centers and which are already heavy used, he dropped the message:

"We provide them profiled data and at the time of invoice we deduct the price of data that we provide center"

 

At this time i decided to drop the business and send him to other centers.

A call center is working for the customer. If the customer does not have data, then this data need to get bought by the customer. If a customer does not like to pay the data, which are getting used only for him, already, then the full business is it not worth to get done. The most good address broker are selling the data only inside their country. If a customer likes to bill this addresses and maybe his own stock of addresses to the call center, than he will find thousands of reasons too, for not paying his bills. I don't need such a kind of customer.

 

Call centers are service providers. They need to work with the material that they get provided by their customer. If the customer likes to get quality, than the customer has to provide quality too.

 

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I'm since more then 35 years in the computer business (programming and technical support) and using the Internet since it has started. Since 2002 I'm programming solutions for Asterisk and since 2004 I'm in the call center industry.

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