Offshore Outsourcing & Scammer
Blog about offshore outsourcing and scammer in the outsourcing industry
Scammer Svend Kleh - not paying the centers
by Rudolf Faix Monday, January 25, 2016 12:42 PM

Scammer Svend KlehThe scammer Svend Kleh (Svend K.) seems to be a failed existence. His only income seems to be coming from scamming call centers. If the information at his LinkedIn profile (no public profile, found at https://www.linkedin.com/in/svend-k-46656527 [.pdf]) are true, than he is an Expat living at the Philippines. His girlfriends seems to be so expensive or he so stupid that he needs to scam call centers. He is using the people, let them work for him and don't pay them. Such people are in my opinion the scum of the earth.

The LinkedIn user Pazifik LINK BPO has already published on June 3, 2015 at LinkedIn Pulse the article Svend Kleh SCAMMER?. This should be already a warning from the fraudster and scammer Svend Kleh.

A partner in crime from Svend Kleh seems to be Mahtab Afgan [LION] from Pakistan, because Svend Kleh has written at September 22, 2013 a recommendation for Mahtab Afgan [Lion], which got accepted and commented with "Svend K. was with another company when he / she has worked with Mahtab Afgan [LION] at Wahab Communications".

Another partner in crime from Svend Kleh seems to be Vishal Nanchahal (Canada? - at least is Canada written at his profile) for the same reason as above. Svend Kleh has written at July 11, 2013 a recommendation for Vishal Nanchahal which got accepted and commented with "Svend K. was Vishal Nanchahal at BreezeMaxWeb (CA) Ltd. directly subordinated".

Funny is that a lot of people have confirmed the knowledge at LinkedIn from the scammer Svend Kleh. That shows which value the confirmed knowledge at LinkedIn has and the stupidity of the LinkedIn users.

It seems that Svend Kleh likes to make scam to a religion. He calls himself at his LinkedIn profile [.pdf] to be since November 2007 the owner of the religious institution with the name "CrossWorld", which declares themselves on their LinkedIn Page as "A cross-cultural organization that specializes in spiritual, economic and educational development in countries around the world. Our dream is this: Disciple-makers from all professions bringing God's love to life in the world's least-reached marketplaces". Such an religious organization needs to protect her privacy by using a privacy protection service for their domain name otherwise everybody would know where the can find the scammers!

At https://crossworld.org/about/ is written:

Biblically superior? The religious elite? That’s not us. We simply live and love like Jesus and help others to do the same. It could be over coffee or a friendly game of soccer. It could be while swinging hammers or discussing an invoice. Wherever our lives happen, we love people and share God’s transforming truth. What about you?

I see that the members of CrossWorld cannot be religous if their "owner" and cantor, Svend Kleh, does even not know the 10 commandments from Jesus. One of them is: "You should not steal!" and another one is: "You should not lie!".

Additional provides Svend Kleh at his LinkedIn profile [.pdf] the information that he is since the year 2011 director of the company Omi Inc., a company which is describing their main business at their website, which looks like it was created from an amateur, as "Geotechnical Engineering, Environmental Engineering, and Construction Materials Testing". Wow, scammers can get the position of a director. Maybe they are selling the test results and making their expertise depending on the payments of their victims. This behavior would fit to a scammer like Svend Kleh. This seems to be the reason why Omi Inc. needs to hide their domain ownership behind a privacy protection service.

In any case it seems that the ownership of the religious institution CrossWorld and the job as director at Omi Inc. needs not really the workforce from the scammer Svend Kleh and does not give him enough earnings for financing his life as he has it additional necessary to scam call centers.

A Google picture search using the picture in the upper right corner returns additional the results from http://www.hitutor.com.tw/teachers-germany-svend.php and http://www.hitutor.com.tw/teachers-4.php. There we find out that Svend Kleh is originally from Frankfurt/Main located in Germany/Europe. German is my mother tongue too, for this I'm able to understand the German written part from both sites. There he is bragging about his previous experience:

  1. Crossworld Marketing (CEO) 行銷部門執行長
  2. Mabuhay Reisen (CEO) 執行長
  3. Certified Translator German’english 執照翻譯師 (英德互譯)

Additional is written in the German part of the site that he is a lot traveling between Canada and the Philippines. At the same time he is offering German language training for Taiwanese people.

A Google picture search of the following picture from the scammer Svend Kleh brings even a nice result about his education from the site stayfriends.de there is written that he has visited the following schools:

1962 - 1966: Karmeliterschule, Frankfurt am Main
1966 - 1972: Carl-Schurz-Schule, Frankfurt am Main
1972 - 1975: Paul-Ehrlich-Schule, Frankfurt am Main

The Karmeliterschule is a primary school. There the children are not expecting some problems by learning. The Carl-Schulz-Schule is a high school where normally only the best ones are finishing their education. The education at a high school takes a duration of 8 years. Svend Kleh left this school already after 6 years. Normally you have the possibility for repeating one class during the first 4 years and during the second 4 years. At least exists in Austria such a rule. The minimum education takes normally 9 years - for years primary school (Karmeliterschule), 4 years secondary school (Paul-Ehrlich-Schule or Carl-Schulz-Schule) and one year Polytechnic course. If a pupil need to repeat one class and has done in sum 9 years in school already than he does not need to visit the Polytechnic course, but he has to have positive marks in from the education of the 4th class. In the above data we see that the scammer Svend Kleh needed instead of the normal 4 years of the first part of the high school (Carl-Schulz-Schule) already 5 years and even did not reach the goal to have positive marks from the 4th class. For this reason he changed from the high school to the secondary school. Where he had to have to learn two more years.

To get a certification as a translator you need a graduation from a high school. You can visit the school as an adult too for learning for getting a graduation. So I cannot say if Svend Kleh has a graduation or not. As the most pupils from the German speaking area of Europe are failing in high school for the reason of learning the old roman language Latin. I'm not thinking that he is a certified translator for English and German.

Scammer Svend Kleh

The case reported from Pazific LINK BPO is not the only one case where Svend Kleh get called to be a scammer. At CampaignProvider gets a profile from the scammer Svend Kleh found too. One entry showing his scam is from May 22, 2013:

RedAnt global replied to Svend Kleh's discussion 'CANADIAN TELECOM Campaign'

"This guy will never pay you guys, he will give you various reason not to pay, contact me for any proof you need skype manish_varma008"

The profile from Svend Kleh at CampaignProvider:

CrossWorld OMC
Profile
Svend Kleh
Business Development
CrossWorld OMC

e-mail: campaigns.phils@gmail.com
skype: svend.kleh
Phone: +1-647-869-0296 North America
Phone: +63-927-954-6379 SE Asia
Experience
Outbound - Sales, Outbound - Leadgen and Survey, Inbound - Customer Support, Inbound - Others, Outsourcing, Training and Development, Others

Campaigns offered from Svend Kleh at CampaignProvider:

  • US Upsell Add-on CAMPAIGN all over USA and Canada (September 17, 2013)
  • USA Diabetic Lead Generating Campaign LF / SF (September 10, 2013)
  • CANADIAN TELECOM Campaign (May 18, 2013)

This story shows how important it is to make a background check before making business with someone over the Internet. The above alarm signals are already enough for not making business or making business only on a prepaid base with Svend Kleh. Hermant Singh did not make any background check and even not a Google search. For this reason he got scammed from Svend Kleh. He has sent me the following email:

From: Hemant Singh <hemant@prorepublic.in>
Date: Mon, Jan 25, 2016 at 6:22 AM
Subject: Re: Svend not paying,
To: Rudolf Faix <rudolffaix@gmail.com>
Cc: manish varma <manish008@gmail.com>


Hi Rudolf,

Attached is a copy of the feedback sheet & some recordings that Svend
shared with us clearly accepting all the leads based on listening to the
initial recordings. Hence, there was nothing wrong in particular with any
of the recordings & they all met the earlier stated parameters. I can share the email trails from him for each lead clearly stating the same.

I would also like to inform you that Svend hasnt paid us a single dime as
yet & hasnt been responding to any of our messages via phone or skype.
We are over $1000 into this project & havent got paid for a single leads as yet.

Also its been well over 2 months since this has been going on.
I could also share the skype chat transcripts if that helps.
We only wish to stop this mayhem from him so that other centers do not fall for his scams & help create a better environment for both clients & contact centers.

Attachments:
HEMANT TOTAL RESULTS.xlsx
020508-19057212570-.wav
025029-12896601199-.wav
224612-19054282115-.wav

Additional he has forwarded me the following emails with the response from Svend Kleh:

From: North York WeltDienst LLC <campaigns.intl@gmail.com>
Date: Fri, Nov 27, 2015 at 4:38 AM
Subject: Fwd: Cameron 29 Nov - Sunday 9AM - York ON
To: Hemant Singh <hemant@prorepublic.in>


I will accept this because of two reasons:

1.) the Agent is a very good listener and listens to what the customer said

2.) The Agent lightens the talk up with some private info and small jokes

 

But now comes the critic:

- his English slang needs immediate improvement

- he must stick to the script religiously

- he must first clear with a customer if the customer is willing to meet, before he starts re-confirming the details

- he has to put in IMPORTANT info in the remarks field. In this case that the husband is very sick and that she is daily in the hospital and that she only has time Sunday very early morning

 

RESIDENTIAL LIFE/HEALTH INSURANCE

Title:                                     Ms.       

Name:                                  Cameron

First Name:                        A            

Age:                                       75

Address 1:                           49 Rosemount Ave 

Address 2:                           York ON

Address3:                            M9N 3B4

Phone:                                 4162485693

Alternative phone:        

Date of Appointment:   29 Nov - Sunday

Time of Appointment:  9AM

House or Apartment:     House

Apartment number:      

Buzzer code:                     

Remarks:                            

Call Centre Agent:           Mike

Recording attached

060022-14162485693-.wav

 

 From: North York WeltDienst LLC <campaigns.intl@gmail.com>
Date: Fri, Dec 4, 2015 at 6:20 AM
Subject: Fwd: Carmella Morello - 6 Dec 2PM - Ajax ON
To: Hemant Singh <hemant@prorepublic.in>

that was a good one .. slow. understandable, clear.  good


RESIDENTIAL LIFE/HEALTH INSURANCE

Title:                                     Ms.       

Name:                                  Morello 

First Name:                        Carmella

Age:                                       72

Address 1:                           37 Armitage Cres

Address 2:                           Ajax ON 

Address3:                            L1T 4L1

Phone:                                 9056832414 

Alternative phone:        

Date of Appointment:   6 Dec Sunday

Time of Appointment2 PM

House or Apartment:     House

Apartment number:      

Buzzer code:                     

Remarks:                             Call the Cx before visiting

Call Centre Agent:           Sam

Recording attached

Carmella 1-19056832414-.wav
Carmella 2-19056832414-.wav

 

From: North York WeltDienst LLC <campaigns.intl@gmail.com>
Date: Thu, Dec 3, 2015 at 8:48 PM
Subject: Fwd: Naila Ahmad - 11 DEC 9.30AM - Ajax ON
To: Hemant Singh <hemant@prorepublic.in>

This is a easy and good one, coz she was already fully aware of all.

good

 

RESIDENTIAL LIFE/HEALTH INSURANCE

Title:                                     Ms.       

Name:                                  Ahmad

First Name:                        Naila   

Age:                                       49

Address 1:                           25 Watersplace Ave

Address 2:                           Ajax ON

Address3:                            L1Z 0H5

Phone:                                 9054282115 

Alternative phone:        

Date of Appointment:   11  Dec

Time of Appointment9.30 AM

House or Apartment:     House

Apartment number:      

Buzzer code:                     

Remarks:                             We tried to book an appointment earlier but Cx cudnt confirm the date & time. Cx wants to olok at various options. Wants a confirmation call a day before. Called back the Cx to confirm the age, she is 49.

Call Centre Agent:           Jack

Recording attached

224612-19054282115-.wav
225257-19054282115-.wav

We see in the above emails that the leads got accepted from the scammer Svend Kleh. You can be sure that the scammer got paid for the leads and simple maximized his earnings for his expensive lifestyle by simple not paying the center.

Domain registration data from crossworld.org:

Domain Name: CROSSWORLD.ORG
Domain ID: D101529890-LROR
WHOIS Server:
Referral URL: http://www.easydns.com
Updated Date: 2015-12-30T17:23:30Z
Creation Date: 2003-10-02T14:50:20Z
Registry Expiry Date: 2017-10-02T14:50:20Z
Sponsoring Registrar: easyDNS Technologies Inc.
Sponsoring Registrar IANA ID: 469
Domain Status: clientTransferProhibited https://www.icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited https://www.icann.org/epp#clientUpdateProhibited
Registrant ID: tuswWsNcROeDD8Zw
Registrant Name: Privacy
Registrant Organization: MyPrivacy.net
Registrant Street: 300A-219 Dufferin St.
Registrant City: Toronto
Registrant State/Province: ON
Registrant Postal Code: M6K 3J1
Registrant Country: CA
Registrant Phone: +1.6474785997
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: crossworld.org@myprivacy.net
Admin ID: tuswWsNcROeDD8Zw
Admin Name: Privacy
Admin Organization: MyPrivacy.net
Admin Street: 300A-219 Dufferin St.
Admin City: Toronto
Admin State/Province: ON
Admin Postal Code: M6K 3J1
Admin Country: CA
Admin Phone: +1.6474785997
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email: crossworld.org@myprivacy.net
Tech ID: tuswWsNcROeDD8Zw
Tech Name: Privacy
Tech Organization: MyPrivacy.net
Tech Street: 300A-219 Dufferin St.
Tech City: Toronto
Tech State/Province: ON
Tech Postal Code: M6K 3J1
Tech Country: CA
Tech Phone: +1.6474785997
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Tech Email: crossworld.org@myprivacy.net
Name Server: DNS1.EASYDNS.COM
Name Server: DNS2.EASYDNS.NET
Name Server: DNS3.EASYDNS.CA
DNSSEC: unsigned
>>> Last update of WHOIS database: 2016-01-25T07:34:48Z

Domain registration data from omi-eng.com:

Domain Name: OMI-ENG.COM
Registry Domain ID: 18507824_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Update Date: 2015-01-22T17:07:18Z
Creation Date: 2000-01-27T00:43:57Z
Registrar Registration Expiration Date: 2020-01-27T00:43:57Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: +1.4806242505
Domain Status: clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited http://www.icann.org/epp#clientUpdateProhibited
Domain Status: clientRenewProhibited http://www.icann.org/epp#clientRenewProhibited
Domain Status: clientDeleteProhibited http://www.icann.org/epp#clientDeleteProhibited
Registry Registrant ID:
Registrant Name: Registration Private
Registrant Organization: Domains By Proxy, LLC
Registrant Street: DomainsByProxy.com
Registrant Street: 14747 N Northsight Blvd Suite 111, PMB 309
Registrant City: Scottsdale
Registrant State/Province: Arizona
Registrant Postal Code: 85260
Registrant Country: US
Registrant Phone: +1.4806242599
Registrant Phone Ext:
Registrant Fax: +1.4806242598
Registrant Fax Ext:
Registrant Email: OMI-ENG.COM@domainsbyproxy.com
Registry Admin ID:
Admin Name: Registration Private
Admin Organization: Domains By Proxy, LLC
Admin Street: DomainsByProxy.com
Admin Street: 14747 N Northsight Blvd Suite 111, PMB 309
Admin City: Scottsdale
Admin State/Province: Arizona
Admin Postal Code: 85260
Admin Country: US
Admin Phone: +1.4806242599
Admin Phone Ext:
Admin Fax: +1.4806242598
Admin Fax Ext:
Admin Email: OMI-ENG.COM@domainsbyproxy.com
Registry Tech ID:
Tech Name: Registration Private
Tech Organization: Domains By Proxy, LLC
Tech Street: DomainsByProxy.com
Tech Street: 14747 N Northsight Blvd Suite 111, PMB 309
Tech City: Scottsdale
Tech State/Province: Arizona
Tech Postal Code: 85260
Tech Country: US
Tech Phone: +1.4806242599
Tech Phone Ext:
Tech Fax: +1.4806242598
Tech Fax Ext:
Tech Email: OMI-ENG.COM@domainsbyproxy.com
Name Server: NS25.DOMAINCONTROL.COM
Name Server: NS26.DOMAINCONTROL.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2016-01-25T8:00:00Z <<<

Update Jan. 18, 2017: Links to http://www.hitutor.com.tw/teachers-germany-svend.php and to Svend Kleh's profile and forum entiries at campaignprovider.com removed as it already returns error 404 - not found.

 

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I'm since more then 35 years in the computer business (programming and technical support) and using the Internet since it has started. Since 2002 I'm programming solutions for Asterisk and since 2004 I'm in the call center industry.

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