Offshore Outsourcing & Scammer
Blog about offshore outsourcing and scammer in the outsourcing industry
Scammer: syphartechnosoft.com - Syphar Technosoft Pvt. Ltd. - Janvi Pathak
by Rudolf Faix Sunday, July 5, 2015 4:42 PM

Syphar Technosoft Pvt. Ltd.The scammer Syphar Technosoft is too lazy to inform themselves that their offered campaign is nothing else then scam. The campaign "US Inbound Internet Service Support & Chat Support" is simple not possible in respect to the U.S. data protection law. After the case from AT&T where data from customers got stolen from call center staff and AT&T needed to pay a fine of 25 million dollars will not one U.S. company take the risk to outsource such a process.

The fact that Syphar Technosoft is asking for a "security deposit" and royalty is nothing else than a confirmation that Syphar Technosoft has no contract with a client and of their scam. The center should even finance their escape, because they have written into the offer that the center has to take the travel and accommodation costs for the trainer Ex-Dehli. An invitation for the trainer has to be sent too. This confirms that the trainer is not an U.S. citizen because U.S, citizen need very seldom asking for a Visa and they need never an invitation. As the people from Syphar Technosoft are even not able to scam that nobody gets it how they will be able to train a call center crew?

The email from Syphar Technosoft:

From: Janvi P <janvi.p@syphartechnosoft.com>
Date: 4 July 2015 5:43:13 pm IST
To: "ajaysingh.thakur" <ajaysingh.thakur@hotmail.com>
Cc: Amit <amit@syphartechnosoft.com>, Poonam <poonam@syphartechnosoft.com>,  "tarun.m" <tarun.m@syphartechnosoft.com>
Subject: Minutes Of Teleconference
Reply-To: Janvi P <janvi.p@syphartechnosoft.com>

Dear Ajay,

Greetings of the day!

As per our telephonic conversation, Please find the attached document to know more about process in detail and also find attached the draft copy of NDA.

Kindly find SLA's parameters, mentioned below-

  • Centre Must deliver 160 Log-in hours per day. (20*8) Incase if log in hours are found less than 160 hours, there will be deduction of USD 25 per hour (or even if it is a part of an hour) and in case it is repeated more than 3 days with in a month, a penalty of USD 1000 shall be levied on the centre.
  • AHT- 3:30 mins (Voice)
  • AHT- 4:00 mins (Chat Support)
  • C-Sat- 85%
  • Retention- Attrition MUST not exceed 15% per quarter, else it may be a hit on renewal of Contract
  • Minimum Wages- Must be followed as per state government (Operational Area)
  • Compliance- Must be followed as far as human security is concerned.
  • First 2 months will be cooling period, during which, there will not be any additional deduction, rather, the payout will be as per the log-in hours. There shall not be any penalty either during the said period.

Above mentioned are the major points of SLA, which may become a matter of concern when it comes to contract renewal. As far as monthly billing is concerned, it completely is based on 100% log in hours (As mentioned above).

You may send it across as our official confirmation that nothing will be added or edited in SLA, as far as monthly billing or contract renewal is concerned.

Please feel free to contact me in case, if you have any further query(s).

Looking forward to have a long term & mutually beneficial business relations with your organization.

 

Thanks & Regards,

Janvi Pathak

Dy. Head - Business Development

Syphar Technosoft Pvt. Ltd.
Ahmedabad, Gujarat, India

+91-7359944412

SKYPE: janvi.syphar

DRAFT NDA FOR INBOUND PROCESS.docx (22.73 kb)

US Inbound Internet Service & Chat Support.docx (21.08 kb)

A previous report about Syphar Technosoft gets found here. It is not the first time that they are trying selling dreams. Maybe one scammer is copying the campaigns from another scammer?

With such a stupid offer is it necessary to hide the ownership of the domain by using an privacy service from Australia for the domain syphartechnosoft.com:

Domain Name: SYPHARTECHNOSOFT.COM
Registry Domain ID: 1888279565_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.publicdomainregistry.com
Registrar URL: www.publicdomainregistry.com
Updated Date: 2015-02-01T02:18:57Z
Creation Date: 2014-12-02T06:50:36Z
Registrar Registration Expiration Date: 2015-12-02T06:50:36Z
Registrar: PDR Ltd. d/b/a PublicDomainRegistry.com
Registrar IANA ID: 303
Domain Status: clientTransferProhibited
https://icann.org/epp#clientTransferProhibited
Registry Registrant ID:
Registrant Name: Domain Admin
Registrant Organization: Privacy Protection Service INC d/b/a PrivacyProtect.org
Registrant Street: C/O ID#10760, PO Box 16 Note - Visit PrivacyProtect.org to contact the domain owner/operator Note - Visit PrivacyProtect.org to contact the domain owner/operator
Registrant City: Nobby Beach
Registrant State/Province: Queensland
Registrant Postal Code: QLD 4218
Registrant Country: AU
Registrant Phone: +45.36946676
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: contact@privacyprotect.org
Registry Admin ID:
Admin Name: Domain Admin
Admin Organization: Privacy Protection Service INC d/b/a PrivacyProtect.org
Admin Street: C/O ID#10760, PO Box 16 Note - Visit PrivacyProtect.org to contact the domain owner/operator Note - Visit PrivacyProtect.org to contact the domain owner/operator
Admin City: Nobby Beach
Admin State/Province: Queensland
Admin Postal Code: QLD 4218
Admin Country: AU
Admin Phone: +45.36946676
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email: contact@privacyprotect.org
Registry Tech ID:
Tech Name: Domain Admin
Tech Organization: Privacy Protection Service INC d/b/a PrivacyProtect.org
Tech Street: C/O ID#10760, PO Box 16 Note - Visit PrivacyProtect.org to contact the domain owner/operator Note - Visit PrivacyProtect.org to contact the domain owner/operator
Tech City: Nobby Beach
Tech State/Province: Queensland
Tech Postal Code: QLD 4218
Tech Country: AU
Tech Phone: +45.36946676
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Tech Email: contact@privacyprotect.org
Name Server: ns1.horizonwebinfo.com
Name Server: ns2.horizonwebinfo.com
DNSSEC:Unsigned
Registrar Abuse Contact Email:
Registrar Abuse Contact Phone: +1-2013775952
URL of the ICANN WHOIS Data Problem Reporting System:
http://wdprs.internic.net/
>>>Last update of WHOIS database: 2015-07-05T11:41:49+0000Z<<<

 

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I'm since more then 35 years in the computer business (programming and technical support) and using the Internet since it has started. Since 2002 I'm programming solutions for Asterisk and since 2004 I'm in the call center industry.

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