Offshore Outsourcing & Scammer
Blog about offshore outsourcing and scammer in the outsourcing industry
Slavery offer: CCL VVT none Voice or Semi-Voice campaign - The Marketing Source
by Rudolf Faix Thursday, September 3, 2015 9:38 AM

This campaign offer is not a scam, but in summary is it even worse than a SCAM because the client likes even to earn from the call center. But the centers are guilty by themselves, if they are accepting the conditions in the contract. Each business owner need to know what he is doing and he is responsible for his own decision.

The client is Caribbean Cruise Line, Inc. located at 2419 E Commercial Blvd Ste 100, Fort Lauderdale, FL 33308-4042, website http://www.bahamascruiseregistration.com. By taking a look at the website of the U.S. Better Business Bureau (BBB) then we’ll find about the Caribbean Cruise Line, Inc. that there have been during the last 3 years 1,253 complaints closed with the BBB from which have been 335 during the last 12 months. Already this shows which kind of business this company is running and how they are handling their customers. You’ll find at the site a government action too, which you can find in my article “FTC and ten state attorneys general take action against political survey robocallers pitching cruise line vacations to the Bahamas”.

Responsible for this campaign is The Marketing Source, Inc. located in 12551 Indian Rocks Rd. Suite 2, Largo., FL 33774 with owner Vance Vogel. A Robbie Middleton is promoting this campaign and makes the billing for this campaign. I don’t know if the conditions for this campaign got invented from the Caribbean Cruise Line, Inc. or from The Marketing Source, Inc. It does not really matter, but these conditions are a simple rip-off for the call centers which are working for them:

  • The center is requited to use their CallAssistant System. The center has to pay $10 per week and per connection. The center is required to have at least 10 agents where each agent needs to handle 2 connections at the same time.
    That does not sound very much, but it is at least $200 per week and the center does not really get something for it. My opinion is that profiteering because the phone system itself has a value of around $500 - $600 and the CallAssistant system can only get used for the CCL campaign. This one which likes that this system has to get used has to pay for it. The call center has no benefit from it.

  • CPD (Cost Per Deal) factor (see the Word document VVT CPD Explanation.docx (17.84 kb))
    The CPD reduces or increases the payout for the successful transfer. Already the name proves the cheat. The client does not have any costs per deal as the center gets billed for usage of their systems and for the VoIP minutes. Whether Caribbean Cruise Lines neither The Marketing Source is able to give an explanation for these costs per deal. With other words they like to make money from the call center.

    The costs per deal are even getting increased (lower payout for the center) for the following conditions:
    • Transferring a call where no customer was on the line
      Each cold called customer will hang up if he needs to wait too long for a transfer. In this case is not the call center which is transferring the call guilty

    • Transferring a call where the customer was not interested
      That depends on the mood of the agent which is picking up the line during the life transfer too and cannot get controlled from the sending center.

    • Transferring a call where the customer did not have a credit or debit card
      If the agent which picks up the line is not friendly or says the wrong words, I'll say that I have no credit cards too even if I have said before that I have one. Such a case can get proved by listening the recordings of the sending center only.

    • Transferring a call where mandatory recordings were not played
      If the CallAssistant system is good instead of quick and dirty programmed, then the transfer would not be possible if the mandatory recordings were not played.

    I have seen by myself that additional to the above rules is the transfer counter working wrong. It are getting 40% more transfers counted as really happened and it are getting calls transferred without any action of the agent. All this failures seems to have the only purpose to minimize the payout of the call center.

  • The center is to required to buy VoIP from them
    Together with the other facts is this behaviour strange, because this one, which pays for it has to be able to chose the provider to buy from. As The Marketing Source Inc. and/or the Caribbean Cruise Lines Inc. are showing at the points above that they even try to earn by profiteering from the call centers are even here only end user prices billed and not reseller prices.

By taking a look at the website of Caribbean Cruise Line Inc. (http://www.bahamascruiseregistration.com/) we see that their business model is not a trusted one and in not conform with any fair trading standards. At Google are getting a lot more complaints about the Caribbean Cruise Line Inc. found. I list here only a few. At Cruise Critic we can find that the passengers have to participate at a five hours timeshare presentation. At CBS news you can read how their customer get handled and your lead destroyed at the call center you’ll transfer the customer. Some of their methods are getting described at the Rip-Off Report, Complaints Board and Jim Walker’s Cruise Law News. Even at the customer reviews of the U.S. Better Business Bureau are 75% reporting a negative experience, 66.67% will not recommend and 33.33% are undecided in recommending this company.

You see how the Caribbean Cruise Lines Inc. is handling their customers. Think about it how you will get handled from them as their supplier! A result can be looking like the following weekly billings sent out from The Marketing Source – Robbie Middleton:

Screenshot about payments to the call center of Krishna Varma

Everybody which is working with such a company like Caribbean Cruise Lines Inc. need not wondering himself if the shit from them is coloring themselves too! A business which has during the last 3 years in average 1.15 complaints to get handled per day from the U.S. Better Business Bureau is fighting for the last cent until a government institution will force them to pay. A serious business will avoid to get listed in such a way at the U.S. Better Business Bureau.

Brokers are getting paid from their client to find call centers doing their campaigns and for this the broker are not asking if the center can make profit or not. Scammers like Omer Ali - Oceanspace Innovative service pvt Ltd are offering this campaign against an up-front fee of 2 Lakhs (INR 200,000 ~ US$ 3,014). You can now calculate yourself that in the case you get the campaign from the scammer and you make some little earnings with this campaign that you'll need years for getting your up-front fees back.

Domain registration data from themarketingsource.com:

Domain Name: THEMARKETINGSOURCE.COM
Registry Domain ID: 1502506868_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Update Date: 2014-06-13T14:33:04Z
Creation Date: 2008-06-26T18:43:43Z
Registrar Registration Expiration Date: 2017-06-26T18:43:43Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: +1.4806242505
Domain Status: clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited http://www.icann.org/epp#clientUpdateProhibited
Domain Status: clientRenewProhibited http://www.icann.org/epp#clientRenewProhibited
Domain Status: clientDeleteProhibited http://www.icann.org/epp#clientDeleteProhibited
Registry Registrant ID:
Registrant Name: Vance Vogel
Registrant Organization: The Marketing Source, Inc
Registrant Street: 12551 Indian Rocks
Registrant City: Largo
Registrant State/Province: Florida
Registrant Postal Code: 33774
Registrant Country: United States
Registrant Phone: +1.7272167773
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: admin@themarketingsource.com
Registry Admin ID:
Admin Name: Vance Vogel
Admin Organization: The Marketing Source, Inc
Admin Street: 12551 Indian Rocks
Admin City: Largo
Admin State/Province: Florida
Admin Postal Code: 33774
Admin Country: United States
Admin Phone: +1.7272167773
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email: sales@themarketingsource.com
Registry Tech ID:
Tech Name: Vance Vogel
Tech Organization: The Marketing Source, Inc
Tech Street: 12551 Indian Rocks
Tech City: Largo
Tech State/Province: Florida
Tech Postal Code: 33774
Tech Country: United States
Tech Phone: +1.7272167773
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Tech Email: sales@themarketingsource.com
Name Server: NS8047.HOSTGATOR.COM
Name Server: NS8048.HOSTGATOR.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2015-09-01T7:00:00Z <<<

Update September 5, 2015: Vance Vogel from The Marketing Source sent a statement from the FTC under which conditions prerecorded messages are allowed to getting played. This statement can get found in the article "FTC Statement Virtual Voice Technology - CallAssistant, L.C. - submitted by The Marketing Source - Vance Vogel"

Update September 7, 2015: Robbie Middleton from The Marketing Source sent a statement. This statement can get found in the article "The Marketing Source - Robbie Middleton - sent a bad joke instead of a proof"

 

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I'm since more then 35 years in the computer business (programming and technical support) and using the Internet since it has started. Since 2002 I'm programming solutions for Asterisk and since 2004 I'm in the call center industry.

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