Offshore Outsourcing & Scammer
Blog about offshore outsourcing and scammer in the outsourcing industry
The “genuine campaigns” from the brokers
by Rudolf Faix Saturday, January 31, 2015 3:12 PM

Since I’m bashing against spammers and scammers, I get a lot of messages, which are sounding similar. Today morning I got this message from India:

I am in process of setting up call center and has been discussing various business opportunities with the brokers. Everyone asked for upfront consultancy fees and their responsibility ends with the SLA signed up with the business client. I found it too much risky and when I questioned this process and suggested alternate business modes like you mentioned monthly royalty fees or consultancy fees after one month billing cycle or even asked for bank guarantee but none of these brokers has shown interest and were not ready to proceed further.

At the end I am happy that i didn't proceed as one of known contacts has wasted their time and money both with the broker.”

Brokers, I’m not your enemy, but if you are continuing like you have done it until now, you are destroying your own business! You need to do something against the black sheep’s (spammer, scammer and other criminals) in your branch. Even your best and largest customer can run into bankruptcy. How you will survive if you are getting rejected from other centers, because you are scamming the same way like others?

Call centers, I cannot help you with campaigns, because I’m not a campaign broker. A few days ago one contact from Spain has asked me, if I know a Spanish speaking call center. I have forwarded the contact data of the only Spanish speaking call center, which I have known at this time, which is based in Guatemala for free.  I even don’t know if they are making or have made a contract. I can only recommend you to speak and help each other. Together you’ll be strong and this kind of brokers, which like to draw only money from you. It is better to earn nothing than to pay for nothing. As soon they are not able to sell campaigns on the way they have done it until now, the real brokers will accept your rules in making business.

 

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I'm since more then 35 years in the computer business (programming and technical support) and using the Internet since it has started. Since 2002 I'm programming solutions for Asterisk and since 2004 I'm in the call center industry.

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