Offshore Outsourcing & Scammer

George Raul Franco from Fast Services 1, Inc does not know who is responsible for his fees. It seems that he thinks that he need only to invent a call center campaign, post it at LinkedIn and he can earn money. Maybe he has been sleeping the last few months and did not get it, how scam is running and the most centers are already aware of it.

I know that it is not easy to get a genuine client. But with offers, everything is free for the client that is not selling, that is only gift giving. It is very simple: This one, which has hired him has to pay him. The call center makes the work why should the center pay for the work? The scammer proves with this kind of offer, that he does not have any contract with the client. If he likes to earn from the call center too, then he has to sell a setup fee to the client. This setup fee is normally the double high of the payment he likes to get, because the tax office like to get his part too and wire transfers are not free of charge. I don't think, that he will be able to sell this to his client, because his selling performance seems to be zero, especially if we take a look at his offer at LinkedIn Pulse:

WE NEED A TEAM OF 5 FOR OUR CUSTOMER SERVICE -   RETENTION ASAP!!! DIRECT SIGN UP!!!

KEY QUALIFICATIONS

1. Ability to assess customers’ support needs when they call us, then provide solutions or refer them to other team members.
2. Ability to retain customers from cancelling subscriptions.

 

COMPENSATION

1. $8.50 PER HOUR

 

START DATE: MAY 18,2015

 

SIGN UP PROCEDURES AND REQUIREMENTS

(MANDATORY)

1. Contact your consultant - +1(317)469-9342
2. Center Needs to Send Company Profile and LOI - georgefranco@fastservices1.com

 

WE NEED A TEAM OF 5 FOR OUR CUSTOMER SERVICE - RETENTION ASAP!!!

 

COMMERCIALS

1. $350 - TRAINING BOND (THIS IS REFUNDABLE UPON COMPLETION OF THE TRAINING) TO BE COLLECTED UPON SIGNING OF THE CONTRACT.
2. $250 - OUTSOURCING FEE (TO BE COLLECTED AFTER 1ST WEEK OF CALL)
3. $150 - PROFESSIONAL FEE (TO BE COLLECTED UPON SIGNING OF THE CONTRACT)

As scammer are lazy is the description of the job very short in compare to the condition, It shows only that he has no idea about the job. He has only an idea what he likes to get.

A customer service job need to have access to customer data. The customer data are protected by law and the fines for breaking the law are high. Maybe he has been too lazy to read the article Data of 280,000 customers stolen: AT&T lost over $ 25 million before he has been inventing his campaign. For the case that he has not invented the campaign by himself, he cannot call himself to be a consultant in the outsourcing industry, because he knows nothing about this industry and his working value is zero. In such a case he needs to pay that he can learn the job. This is shown in his LinkedIn profile too. The only job, which he has done until now is:

The project manager of a call center (now increasingly called a contact center) is responsible for the daily running and management of a call center through the effective use of resources with responsibility for meeting, and possibly setting, customer service targets as well as planning areas of improvement or development. Call center project manager ensure that calls are answered by staff within agreed time scales and in an appropriate manner.

I wonder myself why he did not learn something by doing his job during the 2 years and 4 months? Maybe he has been the most of the time in prison?

He is even so stupid and thinks that a training for a campaign of a client has a value for a call center, for what he can take money. It has only a value for the client, because the center is selling the clients product and the provided information cannot be used for another client. If the client itself cannot provide a training for his products, then the client has to provide all product information or hire a trainer and pay for it. That is the problem of the client, because he likes to outsource and the client is saving money by outsourcing,

The same is valid for the "outsourcing fee". If the consultant likes to get such a fee, then he has to get it from the client. The client likes to outsource and saving money by outsourcing,

A "professional fee"? That is a fee which the call center has to get, because that are the professionals. The "consultant" has already shown in his offer that he is nothing else than a bloody amateur and he does not understand something about his business.

That he is to lazy to learn something by doing is shown by his comments:

We have our own company policy, let us respect that besides we are not forcing anyone if they don't want our policy. Respect. Thanks

As the only way of income are his charges, the scammer is not able to change his "policy".

Charging a fee is a scam? C'mon wake up!!! There is nothing free in this world. We are running a business and we are not the client, we are working for our clients, we pay taxes, we pay our staffs and we are not a charity foundation. Thinking like that won't get you anything. So tell me now, is it a scam? You should be thankful being we are transparent here unlike people out there hiding the truth and at the end will charge you then that is a scam. Wake up Miguel, and you're not my friend by the way.

With this statement he proves that he has no contract with any client. A broker or consultant gets paid from the client which hired him. In the hiring contract is written that the broker/consultant has to search for the best center and not for the center where he can earn extra. If a friendship is working only about the wallet will it be better to have an enemy than a friend.

Is that for me or to yourself? Shout it loud so you can hear yourself. As far as we are concern we are very transparent in all our business. People like you should stop pirating clients. Stop pirating and reselling programs.

Where is any transparency in the offer found? Even the kind of the product is hidden, Invented campaigns need not get pirated, 

Try something different? What? Your style? Copying or I should say PIRATING and STEALING information then resell it? NO NO, we rather keep it this way. TRANSPARENT. By the way, how's being on the top 20 fraudster in this site? Beware you are on our black list here and we will do everything to put you and like you behind bars. WATCH OUT.

As the scammer sees, that he has no chance to sell his invented campaign, he is getting angry. That is the normal behavior of a scammer and I experience it nearly every day especially if a scammer likes to explain me that I'm wrong.

At Omics Group he is acting as the "Expert" Alexandro Franco Miranda from the Catholic University of Brasilia (take a look under the caption "Expert Presentations" on the right site):

The real LinkedIn profile of Alexandre Franco Miranda is found here.

George Raul Franco _ LinkedIn.pdf (7.99 mb)

https_www.linkedin.com_pulse_we-need-team-5-our-customer-serv.pdf (291.65 kb)

I got forwarded an email from Infinite Business Connection LLC, Mr. Ron Guzman, that they company got cheated from their business partners. That is a pity for Infinite Business Connection LLC, but that the risk of the company, Infinite Business Connection LLC is responsible for all the centers, which have a contract with them and not with the client directly. That means if Infinite Business Connection LLC has no possible to prove the data reported by the centers, then they have to accept and pay what the centers are reporting.

Other would it be if Infinite Business Connection LLC is only a broker and is working for the client. In such a case the centers have a direct contract with the client and need to try to get their outstanding payment from the client directly.

In any case is the situation difficult. Infinite Business Connection LLC owes a lot of money to the centers. From one site I know that more than $4900 are outstanding. It will be now on the centers to go into conference with maybe some other available creditors and decide about the next steps. If there is no compromise with the shareholder of Infinite Business Connection LLC possible (acceptable payment plan), then Infinite Business Connection LLC goes into bankruptcy. Read more about bankruptcy at Nolo.com. Maybe you can make the shareholder liable for the bankruptcy. In such case you can get a higher percentage in the case of a bankruptcy.

A promised payment of $150, which the recipient did not receive until now is in any case a bad joke as there are in sum $4910 open.

I recommend all involved call centers to use the service of Steve Mertensmeyer (email: SPMERTENSMEYER@MYRSCREDIT.COM, phone: +1-816-421-1919) for retrieving their outstanding money.

The forwarded email:

Infinite Business Connection, LLC (“IBC LLC”) 

located at 79422 Highway 41, Bush, LA 70431

Mr. Ron Guzman

Phone - + 19857464766 (mobile) and +19857464766 (office)

skype - ron.guzman

 

You can read the below messages that he committed to me over the skype and

only this proves that he has not given me the complete reports and payout is still

pending. Please let me know if u need further details.

 

To all partner centers:

 

I have always been 100% open and transparent with my partners.  I don’t lie, or hide anything.  I want to take the time to explain to you what has happened with my partnership and what we are doing to move forward with Home Security Lead Generation.

 

As you know, I went in to a partnership with a large Master Dealer in the Home Security industry.  He was in charge of the closers, and technical side of the business while I was in charge of bringing on and training the fronters.  Since he held the contract with the Home Security companies, all pay would go through him, and then be sent to me.  In return, I would pay the call centers.  We quickly grew from 20 fronters to well over 200 fronters.  We had many technical issues as well as issues with the closers and training.  Then, to make the situation worse, my “partner” bounced a large check to me and stopped paying me.  Now, he is not answering my phone calls or messages.

 

I have been working over the last several days on invoicing.  This has been very difficult, because I have to look at each individual phone number and compare it to different spreadsheets.  In addition, I have several days of reporting that are missing, and no record of any installations.  I plan on having this completed in the next day or two with the exception of the missing information.  I am very sorry for the delay.  I am doing everything I can to complete this as quickly as possible.  

 

Moving forward:  I have contacted an old friend in the home security industry who has been looking for call centers to generate leads for him.  If I have not already moved your center over to my new client, please get a hold of me right away.  You can start within 2 to 3 days with the new campaign.  My new client is an investment banker, and is very well funded.  He has access to an almost unlimited number of closers and has purchased an entire 250-seat call center to house the closers.  The computer CRM (dialer/crm/avatar) is being built custom by his own in-house programmers.  It is not an “off the shelf” product.  I have seen demo screen shots, and it will be the best in the industry.  Unfortunately, as with anything new, it is taking longer to build the entire system then was expected.  The dialer is working now with only a few minor glitches (which is improving daily), and the Avatar will be complete within a few days.  Again, if you have not already done so, please contact me right away and we can get you set up dialing live voice, and then move to avatar as soon as it is ready.

 

I appreciate your patience during this transition, and your understanding while I am working to not only finalize everything with the old campaign, but also start with the new campaign.

 

Thanks again! 

Ron

 

Your invoice is just about complete.  The $150 wire is still pending, and I just received the Western Union return today.  I promise to have everything to you tomorrow.

The registration data of infinitebusinessconnection.com:

Domain Name: INFINITEBUSINESSCONNECTION.COM
Registry Domain ID: 1841041632_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Update Date: 2015-01-19T19:04:35Z
Creation Date: 2014-01-01T17:02:30Z
Registrar Registration Expiration Date: 2016-01-01T17:02:30Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: +1.4806242505
Domain Status: clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited http://www.icann.org/epp#clientUpdateProhibited
Domain Status: clientRenewProhibited http://www.icann.org/epp#clientRenewProhibited
Domain Status: clientDeleteProhibited http://www.icann.org/epp#clientDeleteProhibited
Registry Registrant ID: 
Registrant Name: Ron Guzman
Registrant Organization: Main Grain
Registrant Street: Post Office Box 1185
Registrant City: Abita Springs
Registrant State/Province: Louisiana
Registrant Postal Code: 70420
Registrant Country: United States
Registrant Phone: (985) 875-1253
Registrant Phone Ext:
Registrant Fax: 
Registrant Fax Ext:
Registrant Email: ron@maingrain.com
Registry Admin ID: 
Admin Name: Ron Guzman
Admin Organization: Main Grain
Admin Street: Post Office Box 1185
Admin City: Abita Springs
Admin State/Province: Louisiana
Admin Postal Code: 70420
Admin Country: United States
Admin Phone: (985) 875-1253
Admin Phone Ext:
Admin Fax: 
Admin Fax Ext:
Admin Email: ron@maingrain.com
Registry Tech ID: 
Tech Name: Ron Guzman
Tech Organization: Main Grain
Tech Street: Post Office Box 1185
Tech City: Abita Springs
Tech State/Province: Louisiana
Tech Postal Code: 70420
Tech Country: United States
Tech Phone: (985) 875-1253
Tech Phone Ext:
Tech Fax: 
Tech Fax Ext:
Tech Email: ron@maingrain.com
Name Server: NS09.DOMAINCONTROL.COM
Name Server: NS10.DOMAINCONTROL.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
Last update of WHOIS database: 2015-5-18T3:00:00Z

Please observe that the address provided at the domain registration is different to this provided at the website:

Infinite Business Connection

Covington, LA

Telephone:  985.746.4766

FAX:  985.746.4766

E-mail: ron@infinitebusinessconnection.com

We know that scammer are lazy. Richa Jain is even so lazy that she even does not inform herself about fake campaigns. For this the scammer has copied campaigns from others including all failures. For example: I have published on March 27, 2015 about Scammer: Rohit Malhotra - Accent Technologies with missing geography knowledge. This scammer has copied the same campaign. Only the first page got removed. Take a look at Italian projects Client.pdf (583.92 kb) and compare it with Italian Process.pdf (650.1KB) from Accent Technologies.

In Italy is spoken Italian. The neighbor countries are France (French), Switzerland (French, Italian, German), Austria (German) and Slovenia (Slovene, Hungarian, Italian). In the brackets are written the official languages in the countries. Do you see anywhere English spoken in these countries? Italy is a country with a lot of tourism from the neighbor countries. As German is there a big part of this tourism you have more chances to get in contact with someone which speaks German then someone which speaks English. If you don't trust my explanations then you can find Italy on Wikipedia.

Here is the email from Richa Jain, which got forwarded to me with the comment: "The broker is charging 6,00,000 INR (i.e. 9,400 US$ approx)  for 10 seats.". I have only removed the name on whom it got sent.

---------- Forwarded message ----------
From: richa jain <richajain2494@gmail.com>
Date: Fri, 15 May 2015 18:10:41 +0530
Subject: Details regarding the inbound process


Hello sir,
                                       I had send you the details
regarding the projects kindly look into the attachment and reply me
back and if you have any query let me know for the same.

Thanks And Regards
Richa Jain
Skype id richa.jain635

 

 

3 Anhänge 

 

Vorschau für Anhang "Aircell project details.pdf" ansehen

 

 

Aircell project details.pdf

 

 

 

 

Vorschau für Anhang "Energy Campaign.docx" ansehen

 

 

Energy Campaign.docx

 

 

 

 

 

Vorschau für Anhang "Italian_projects_Client.pdf" ansehen

 

 

Italian_projects_Client.pdf

584 KB

 

 

 

 

 

 

 

 

The other campaigns are well-known from other offers too. If they would be still available then they are nothing else then SCAM. Richa Jain proves with the upfront that there is no contract with any client. For this is the only way to get money by asking for an upfront (however the fee is called). That is the reason why there is no picture on her profile. The scammer does not like to provide a manhunt picture.

The scammer has been using until April 25 at 1:55pm (Richa Jain changed her profile picture) on Facebook of the actress Nanditha Raj. The same picture is used at the profile from Richa Jain at BPO Friends until now.

I'm sure that Richa Jain is not the real name of the scammer. For this all the behavior and all offers from Richa Jain are nothing else then SCAM. A business man or a business woman need to show that he/she is real and genuine. With such a profile and offers is that not possible and my recommendation is that nobody shall try to make any business with such a scammer.

You can find the original picture, which gets used by the scammer, at http://malayaliscorner.com/nanditha-raj-photo-gallery/nanditha-cute-smile-3/:

Actress Nanditha Raj

Nanditha was born in Mumbai. Her father colonel Raj Kumar is an army officer. She studied in army schools and graduated from St. Francis college in Hyderabad. Nandita started her film career with Neeku Naaku Dash Dash under the direction of Teja in 2012. She was reportedly selected for the role from a state-wide hunt where she beat around 70,000 other aspirants. Her second film Prema Katha Chithram with Sudheer Babu as her co-star, released on 7 June 2013.

Aircell project details.pdf (31.15 kb)

Energy Campaign.docx (12.26 kb)

Italian_projects_Client.pdf (583.92 kb)

Richa Jain.pdf (2.82 mb)

At LinkedIn in the group Inbound Projects Outsourcing if found a posting from Deva Prashanth about my special friends - the scammer. Please don't understand me wrong. I love scammer - grilled, fried, boiled, etc. The homeless cats in our area prefer them more if they get tortured before they get prepared for them. :)

If everybody, which made actually a bad experience with a scammer shall document it and post it in all the social network groups, then the scammer would not have any chance for doing their fraud business. Centers you need to work together and help each other. Nobody will ask to share your campaigns, but you should keep together by bringing the scammer and their fraud into the spotlight. With this you can reduce your own risk for getting scammed!

If you read the following posting from Deva Prashanth you'll see how easy it is to identify scammer by only reading their offers:

Outsourcing Logic...Missing!!!!

Dear Friends,

As an ardent reader of posts and a person who has seen the BPO space burst out of proportion and grow leaps and bounds I still fail to understand the logic behind scores of Brokers coming up with custom designed and self proclaimed client projects on every possible personal & professional forum.

A Typical Broker Day Offering Projects

There is no trick that is missed by a broker today, a fudged website and a company which in majority of cases will not have contact details and/or which is registered less than a year ago. I fail to acknowledge and understand how these brokers manage to churn out projects every minute, as a professional, one starts wondering, if not feels intimidated by these brokers when it comes to business development and marketing strategies.

However when you dig further one just finds that this is just like a parasite culture baiting and preying on every new company who is out there with little knowledge about such parasites lurking around these forums every minute, luring you,exciting your,attracting you with best possible project offers.

Moving further Taglines by brokers as if it were the end of a season sale " Hurry Limited Slots Available", "Direct Client Sign up - No Middle Man (Consulting Charges Applicable) - Sneaky Little Weasels", "No Unfair Charges", "Little Upfront" and this one gets even better, "No Upfront,No Consultancy, No Software Charges" Only one time registration fees/refundable security charges" and the list goes on. A broker who cannot even utter a single phrase in English poses himself as "You Know Who I Am" and claims to posses a bag-full of projects like apples which for sure are going to turn every service provider into a millionaire in a matter of months. I start thinking, how would this guy be carrying out a conversation in English with the clients that he is claiming to have. ( Are Clients Things To Have? or Could You Buy Them From These Brokers)

Then there are these scores of projects which are produced every minute in projects factories based in Gujarat,UP and Bihar, equation of finding the right project opportunity seems to be irrational,illogical and nearly impossible to beat the business development capabilities of these brokers for even professionals who have spent more than a decade in this industry.

There are also people who bring so many scams to light and also do their bit in bringing such parasite brokers and project producers to notice on these forums, having said that I hope professionals like us share and drive a mechanism which could make a beginning to eliminate this parasite culture and help young entrepreneurs and budding companies find a place in this business. This system may not be able to eliminate this scum, but sure can save lot of companies from falling prey to this onslaught of broker scams.

If you spread your information to newcomer too, then you are destroying the income base of the scammer. With this you are helping yourself and even win a friend instead of having a new competitor.

If you read an offer and it seems to be ok, then make in each case a background check. As higher the promised winnings are as higher is the risk that you get scammed! Don't forget scammer are not getting found in one area of the world. You find then everywhere!

If you got scammed you are guilty by yourself. You have only seen the promised winnings and did not think about the risk of the business. Your own greediness for money did not let you see the alarm signs, which are mostly found already in the announcement. Only because the offer has been written somewhere does not make it true!

You are guilty by yourself if you take some offers without proving if the campaign is in the destination country possible. Knowledge is power. Listen and try to understand the messages from other more experiences call center owners. Think about it, if that what you hear or read can be true or not. It is much more cheaper to learn from the failures done by others than on your own. If you are to lazy to get the knowledge or you are thinking that you know already everything, then you have to work hard to repair your failures, which you made - in the case you got scammed you have to work more for compensating your loss.

Outsourcing Logic...Missing!!!! _ LinkedIn.pdf (585.90 kb)

Let us take a look first at the data protection law from Australia, European Union and the USA. All this directives and orders have in common that the consumer data are protected by law and this one which has collected them is responsible for the proper use of the collected data. If the data are getting used wrong, then this one, which has collected the data, is responsible in front of the law court for the misusage of the data. The fines are very high. It is not allowed to make data accessible in countries, where this data don’t have at least the same protection like in the country they got collected in respect of the law. Even if consumer data are getting stolen, the company will get prosecuted.

The fines for breaking the law are very high. You can see an example how high the fines are in the article “Data of 280,000 customers stolen: AT & T lost over $ 25 million”. Why companies shall take the risk for paying high fines for making their data accessible to offshore centers? Especially if they find out how the data are getting traded in the call center industry. The following screenshot from Facebook is showing how protected data are getting offered:

The above screenshot is only one example from many. Such data are not getting offered only on Facebook. You can find such offers at LinkedIn and a lot of sites.

As long as in your country is not the same or a better data protection rule guaranteed by law you are only able to use the already heavy used data, which are traded between the centers. This called one will not be really in the mood to buy something.

Even companies which are transferring consumer data between the USA and the European Union need to be certified by the international U.S.-EU Save Harbor Framework. The certification need to get renewed yearly. You can read about a judgment at "FTC Settles with Two Companies Falsely Claiming to Comply with International Safe Harbor Privacy Framework".

The next problem for call centers is the “Do Not Call List” where you have to scrub up your data against the list. You are declaring by signing up to the Don’t Call List that you are telemarketer and you’ll respect the local law. In this case you make yourself prosecutable to the local law and this law can get executed because you have accepted it before. Ignoring the Don’t Call List can result in high fines. The fines can get international prosecuted.

The next problem for call centers is the “Do Not Call List” where you have to scrub up your data against the list. You are declaring by signing up to the Don’t Call List that you are telemarketer and you’ll respect the local law. In this case you make yourself prosecutable to the local law and this law can get executed because you have accepted it before. Ignoring the Don’t Call List can result in high fines. The fines can get international prosecuted. An example of such a judgment can get read at "Court Grants Partial Summary Judgment in FTC Case Against Dish Network, Finding the Company Liable for Tens of Millions of Telemarketing Violations". That such judgments can get international prosecuted if proven by "Federal Court Orders Tech Support Scammers to Pay More Than $5.1 Million". All the Indian companies, which have been involved in this case, have been running into bankruptcy.

Centers you are searching for inbound campaigns? Think about who will be calling a company. What can you do with an inbound caller if you don’t have access to the consumer data because they are protected by law? For this are all inbound campaigns nothing else then SCAM.

Centers you are searching for form filling processes? Think about which data you need to put into a form. Since years all the consumer data are getting collected at the point of sales. In the USA even the signature get collected from digitizer pad. For copy and paste nobody will pay your agents. There are enough programs for automatize the process available. They are even cheaper than the salary of one agent for a month. For this reason all form filling processes are only scam.

If you think now logically, then you know why all this inbound campaigns and form filling processes are only getting offered with a huge upfront payment. Even the scammer has no other chance to get some money if he does not get it from you. He has no chance to get such a process and cheat you after you have done the work.

Even the client tries to burden all the legal risks to the centers by hiring them on a pay per sale base. For this they can say in front of the law court that they have only bought some leads from you and you have been working on your own risk.

A serious client will support you with phone numbers based on his selection. This phone numbers will be already scrubbed against the Do Not Call list. He will also provide you with an extension to his own phone system because he likes that the called ones are coming back to him for the case they have some questions or need some help.

A serious client will hire a marketing agency in his own country or living area and not a suspicious campaign broker from a low wage country, which try to make money with his campaign. The hired agency has the order to search for the best center for the client and gets paid from the client directly.

All other kinds of clients will burden you up the legal risk and they will provide you with products, which are already well-known from the email spam. For the case that you’ll not make enough sales to survive they even will tell you that you should buy some better data and to provide a better work. They even will lie you by telling that other centers are making sales with each call.