I got during the weekend the following email:
I’m one of your followers here in LinkedIn. We are a new call center here at the Philippines. We are currently dialing 2 outbound campaigns. But i think our current campaigns are not fitted for us. Our clients have positive feedbacks with our agents. But I think our income is not enough to cover our expenses.
We are currently dialing timeshare. For the month of January of the current year we had 60 confirmed appointments but only 14 showed up. Our expenses range for270k-300k. Income is not enough for us to grow.
The problem is:
- You’ll not find for this kind of vacations a lot of people.
- Why should the people limit their self by making for the rest of their life their vacations at the same place?
- Would you buy something what you use once a year?
- If you rent a hotel room and have problem with the service, then you’ll change the hotel. With timeshare is this not possible.
- If there is nature catastrophe or an accident, which makes the beach unusable, then you would not make in such an area vacations. If you have timeshare, you have to pay in any case.
- If you like to make vacations at another place of the world, you’ll not save anything. Who knows what will happen the next minute. Why you shall make a decision now for the rest of your life?
- What happens, if the timeshare company runs into bankruptcy? You lose your money or your value too.
Such a product will get bought only from some stupid people. Especially if they have time after saying yes on the phone until going there, they can inform themselves about the system. In such a case they will not show up for making the contract.
I can only say the call center owner is guilty by himself. Maybe he has seen only the amount of the commission and not the product.
BROKERS; YOU MAKE YOURSELF UNBELIEVABLE WITH SUCH PRODUCTS!
CALL CENTERS, IF YOU GET SUCH OFFERS WORK ONLY ON A HOURLY PAID RATE!
For this we need to know first why companies like to outsource to offshore call center.
The answer is very simple. They like to maximize their earnings. The average income in the high wage countries for telemarketer is around $20 per hour (Source: indeed.com from February 2015). Depending on the country are here additional expenses for the staff necessary. The real costs of a staff will be up to 50% higher than the salary of the staff.
A good and usable product is getting sold automatically if you present it in shops. There are other products like insurances, mortgages, etc. which are getting offered from brokers. Most of the insurances are offering combined packages, which are offering a discount. If the customer takes out one package of this group the price for the remaining things in the package will rise.
If a company offers a new combined package, then it has to have better conditions for the customer. In this case the company needs to sell more of these packages to have the same winnings. No one gets money as a gift and the company needs to earn money too. This cannot be done by lowering the price for the customer without lowering the cost of sales too. The commission for the sales people will decrease for maximizing the profit of the company and their shareholders. Such a procedure results in a downward spiral in price and performance.
The costs for hiring offshore telemarketing centers are around at a quarter of the onshore prices. Mostly are their products simple not sellable or even the winnings not big enough for paying per hour. For this the most companies found here are offering only pay per sale.
This behavior is very short-sighted, because local people are losing their jobs. People, which have lost their job, have less or no money available. These peoples need to reduce their expenses too for having enough to survive until they find a new job. For this the companies are losing potential buyers. This is leading to the next downward spiral, where the products need to get cheaper and cheaper to get new customers. As nobody can offer the same performance for less money, the performance gets reduced too until the product is getting useless.
Such products shall get sold by using offshore call centers. In the most of the cases the companies are too greedy for supplying data (phone numbers and names) for the call center. The call center should even take the risk about the data. As the most serious data provider in the high wage country are selling data only locally, the international traded data are already heavily used and for this reason more or less useless. Nobody can perform with such kind of data.
The result is: SUCH COMPANIES ARE TO GREEDY AND DESTROY WITH THEIR GREEDINESS THEIR OWN BUSINESS!
You can use the following translation for the offers found here at LinkedIn or Facebook:
- Pay per Sale
The provider does not believe that his products can get sold or The provider does not believe that the call center can sell the products
Why in this case he likes to go offshore?
The reason is mostly that it is the last try before running into bankruptcy
- High commission rate
As higher the offered commission is as harder is it to sell the product.
As higher the offered commission is as more useless is the product
As higher the offered commission is as more financial problems the company has
- No data provided
The call center shall even take the risk and invest into the data for selling the product.
The company has not enough funds already to invest into good data
- Upfront payment, security deposit, etc.
The company has not enough funds to pay the broker or to survive with out the payment of the "rich" call center owner. It is already too much what they are offering for this service.
Resume: The more of the above points apply as more dangerous it is for call center owners to strike a deal with such a company. The company can even running into bankruptcy when the call center performs very much. Don’t forget: You cannot reach in the pocket of a naked one!
By surfing around in the groups at LinkedIn, I have found only one campaign for call centers, which has been looking like a true offer. It has been posted around 9 months ago and the offer has included everything which is needed to make a decision for a call center owner. The poster got more than 800 positive replies to his offer.
Why in this case the spammers at LinkedIn are posting their offers every few hours and are using all possibilities for hiding themselves in the anonymity of the Internet?
If I’m making a real offer and have a good description for the campaign, then I’ll get a lot of replies and be able to make my choice by posting it only once. It seems that there is something wrong with their offer, as they are posting the same offer many times.
What is the purpose for spamming, if the spammers are not scamming? Are they collecting only email and skype addresses?
Nearly all users are already using free mailers at LinkedIn . This makes an immediately change of the email address possible whenever it is needed. It seems that these users made already the experience that their email addresses are getting sold for getting more spammed.
There is an old rule on the internet: "Don’t buy from spammer, you’ll get scammed". Especially new centers shall think about this rule if they don’t like to lose money.
Another rule is "As better the offer seems to be, as higher is the risk of running into fraud".
If someone is calling himself to be the "BEST", an "INDUSTRY LEADER" or something similar, than this one is proud about his success and is not hiding himself in anonymity, because his name is his trademark.
How to identify scammer by using free tools