A business is only good if the risk is low and the earnings are high. In the following offer is it a good business only for the SCAMMER. The center owner has even the risk to end up in jail while the scammer is hiding himself.
A friend forwarded me the following offer and asked me about my opinion:
We outsource US Inbound Technical Support Campaign! from more than 3 years and complete genuine in terms of accounts & calls. We operate from Mumbai, India. We do not charge any Royalty, consulting fees & security deposit.
We keep transparency in our Business.
The following are the details of the process:-
Agents required: 10 or more
Technician: 1 or more
US Toll Free Number
Lease line with minimum speed of 2 MBPS
Computer's with good configuration.(Windows 7 preferred)
Pricing for Windows, Pop u calls: (Prepaid System)
1. Price for 10-50 calls - Rs. 850/- per call
2. Price for 51-100 calls - Rs. 800/- per call
3. Price for 101-200 calls - Rs. 750/- per call
4. Price for 201-350 calls - Rs. 700/- per call
Note: 30 paid test calls per day will be provided only for 3 days at start, 30 calls for 3 days.
The following are the details of the US Inbound Tech Support Campaign:-
1. Campaign will be running for minimum 10 calls only.
2. The payment for the campaign will be in advance. Minimum 48 working hours ago (Wire Transfer). No Credit is given on any grounds.
3. Calls will be received from US / Canada customers only.
4. Timings for the campaign to start are 10:00 pm to 5:00 am IST (Monday - Friday).
5. Call recording to be provided, if required.
6. Center should have a US / Canada Toll Free Number only.
7. Minimum 10 - 12 calls will be routed per slot.
8. Daily MIS report for the calls is to be shared at EOD compulsorily for verification. If not shared, the report provided from contractor will be final and undebatable..
9. If any issue or problem occurs, campaign will be paused and will be active once it is approved by the Contractor itself.
10. Any called missed or abandoned due to lack of technology or late communication will be counted as paid call to the client.
11. Calls Category – Webmail calls, Pop up calls, Antivirus calls, Tablet calls, PC running slow, MAC calls, Printer calls, Antivirus not downloading or running etc..
12. We are no where concerned whether the center makes sale's out of the Inbound calls or not.
As we provide the best calls and there is also some effort shown from the center to up-sell the customers.
13. No replacement for calls will be given on any grounds.
PS: No free or test calls provided. Only Serious Call Centers / BPO contact me and please don't waste mine as well as your time.
Thanks & Regards,
Mr. Priyesh Rao
Cell - +91 9820557973
Skype - priyesharao
Website - www.euroanswerllc.com
Reference Center in Begumpet, Hyderabad
How is the scam working? Let us take a closer look:
- The center has to provide a payment gateway. That means the center is billing to the customer directly. Each credit card payment can get rejected after the credit card holder receives his monthly statement. So the center has the risk for the transaction.
- The center has to provide Toll Free numbers for US and/or Canada. That means the call center is paying for the incoming calls and the phone number is registered to the centers. A hidden registration is not possible for phone numbers. In the case of a fraud the owner of the phone number is responsible.
- How the Toll Free number, which is previous not known, arrives in the Pop Up that the customer can call it?
The legal way is to show a number on a website or in advertisements. In all other cases it will come from only from a malware. Remember, the number is not known previous.
It need to be only a toll free number because the customer shall call it instead of consulting a friend or a computer repair center located near to his place.
For all other purposes like a call by using a software on a computer, tablet or smartphone you even don't need a phone number. Such calls can get routed directly over the Internet.
- The center has to pay for the Pop Up calls, This is the way how the scammer is making his money.
- The owner of the domain euroanswerllc.com are hiding themselves behind a proxy service at the domain registry
If we put now the facts together, then we see that the center is not working for a client. In this case the center acts as a reseller because the center need to buy the calls and makes the billing with the caller directly. The center is responsible in front of law for the product. The center cannot hide themselves in anonymity like the SCAMMER do, because the center is taking the money and the phone number is registered to the center. If one customer goes in front of the law court than the center owner will end up in jail. He has make the fraud and not the real scammer
In any case the center owner has a high risk to end up in front of the court, because Ignorance is no protection against prosecution.
Domain Name: EUROANSWERLLC.COM
Registry Domain ID: 1866035335_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: [link removed] Date: 2014-07-08T17:35:08Z
Creation Date: 2014-07-08T17:35:08Z
Registrar Registration Expiration Date: 2015-07-08T17:35:08Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Phone: +1.480-624-2505
Reseller: Google Inc.
Domain Status: clientTransferProhibited [link removed] Status: clientUpdateProhibited [link removed] Status: clientRenewProhibited [link removed] Status: clientDeleteProhibited [link removed] Registrant ID:
Registrant Name: Registration Private
Registrant Organization: Domains By Proxy, LLC
Registrant Street: DomainsByProxy.com
Registrant Street: 14747 N Northsight Blvd Suite 111, PMB 309
Registrant City: Scottsdale
Registrant State/Province: Arizona
Registrant Postal Code: 85260
Registrant Country: United States
Registrant Phone: +1.4806242599
Registrant Phone Ext:
Registrant Fax: +1.4806242598
Registrant Fax Ext:
Registry Admin ID:
Admin Name: Registration Private
Admin Organization: Domains By Proxy, LLC
Admin Street: DomainsByProxy.com
Admin Street: 14747 N Northsight Blvd Suite 111, PMB 309
Admin City: Scottsdale
Admin State/Province: Arizona
Admin Postal Code: 85260
Admin Country: United States
Admin Phone: +1.4806242599
Admin Phone Ext:
Admin Fax: +1.4806242598
Admin Fax Ext:
Registry Tech ID:
Tech Name: Registration Private
Tech Organization: Domains By Proxy, LLC
Tech Street: DomainsByProxy.com
Tech Street: 14747 N Northsight Blvd Suite 111, PMB 309
Tech City: Scottsdale
Tech State/Province: Arizona
Tech Postal Code: 85260
Tech Country: United States
Tech Phone: +1.4806242599
Tech Phone Ext:
Tech Fax: +1.4806242598
Tech Fax Ext:
Name Server: NS45.DOMAINCONTROL.COM
Name Server: NS46.DOMAINCONTROL.COM
The most of these products, which are getting offered in the outbound campaigns, are well known products from the formerly email spam (Pharmacy, Weight Loss, Enhancers, Casino, etc.). Since email spam filter are coming better with the time the email spamming does already not make any sense. For this the formerly email spammers try to hire call centers.
All this products are useless, completely overpriced and for this reason very bad to sell. As the spammers don’t like to lose money, they are only offering a commission based contract. A hourly based contract or a hourly based contract in combination with a commission is too expensive for them, because they know their sales rate already from the email spam.
For this the call center should provide even the data for the people, which are getting called and dialer for reaching very much people in a short time. The called people get it too and are giving wrong data (address, email address, credit card numbers, etc.) to the call center, if they know the products already. This data are getting rejected by the client and the call center does not get paid for this sales.
I recommend to all call centers:
- Take a look at the product and not only at the promised earning per sale
- Turn on your brain and think about the product if you would buy it by yourself
- Speak with your agents and ask them about their opinion of the product. Even good salespeople can only sell products from which they are convinced.
- As higher the proposed winnings per sale is as lower is the sales rate will be
- Compare the price of the product with normal and comparable offers at the normal market. You will be able to sell a product where you get a commission of $50 if a comparable product can bought in the shop for $10
- Let your client provide data for calling. Your client knows better which customer group will buy the product. If you cannot sell the product, then your call center or your data are bad. In any case you’ll be guilty for not fulfilling the sales rate and you are working for free.
- If you got data from the client and you cannot sell something then inform your client early about this and comment why you cannot sell something. You can even provide the recordings for it. For the case the provided data are not good, then let your client decide to continue with this data or not. He is responsible for the provided data in this case.
- If you like to provide quality services, then not use dialer. As soon as a called person get it, that you are using an automated system, he will hang up and block the provided phone number.
- Never make anonymous calls. Very much people are blocking anonymous calls already.
- Provide a phone number, where someone can call you back. There are a lot of people outside there, which are curious who has called them in absence and are calling back.