The scammer Gourav Jain from Vrogem Global Solutions tries to sell dream work to call centers. He did not get it until now that at the traditional outsourcing countries is it forbidden by law to give access to consumer and customer data for outsiders  Only stupid ones will take such campaigns where they need to pay for working in the case if the campaign even exists..

The email offer of the scammer Gourav Jain:

Greetings..!!! Dear Center We are offering Genuine Inbound and Outbound Process with advance payouts. Direct signup with client , on line and onsite signup option available.Currently available Projects are: 1. Vodafone Inbound ( Value Added Services) 2. Verizon Inbound 3. XML Tagging ( Non Voice) 4. Chat Support 5. More Process are available For more details please contact Gourav : 8013815198 or mail us at vrogemglobal@gmail.com Only Inbound Calls, No sales or transfer.... Regards: Gourav Jain 8013815198 Vrogem Global Solutions CALL CENTER SETUP | INBOUND PROJECTS | INTERNATIONAL COMPANY SETUP | PAYMENT GATEWAY SOLUTIONS | VOIP SOLUTION | LEADS |

Copyright © 2015 vrogem global, All rights reserved. You are receiving this email because we got your contact from database as a reputed and fast growing call center or it company. Our mailing address is: vrogem global 20/ Janata Sarani Calcutta 700001 India

The scammer Gourav Jain from Vrogem Global Solutions confirms In the following email that he has no contract with the client by asking for upfront fees:

From: gourav jain <vrogemglobal@gmail.com>
Date: Wed, Jun 24, 2015 at 2:13 PM
Subject: Re: Call Center Projects
To: Hamza Khan <hamzaalikhan7@gmail.com>

Dear Mr. Hamza Ali Khan,

 

Sorry for late reply, Yes we do have upfront as we are providing genuine inbound projects, but all projects will sign up after reference check of existing centre and payment proof.

 

 

 

Regards,

Gourav Jain 

Everybody, which pays for getting work, is guilty by himself if he gets scammed. The stupid scammer Gourav Jain from Vrogem Global Solutions is hoping that he finds some call center owners, which are more stupid then himself.

A company, which likes to outsource a campaign, is searching for a consultancy or outsourcing agency locally. The reason for this is that they like to feel save and have the same law situation for a contract. A local company can get easily verified. The hired consultancy agency gets paid from the outsourcer directly. It is normal that this one, which hires someone, pays the bill for it. For this are all these campaign offers with upfronts, royalty or however the fee is getting called nothing else then scam, because it shows that the broker or consultant does not have any contract with the client.

If a outsourcer is searching on the Internet abroad, then this one will not search for a consultancy agency or broker. Such a company is searching directly for a center, which can do the work. The contract structure and the verification process will be much more costly in time and workforce then to hire a consultant, which is doing all the work for them.

Additional has each one to respect the law in the destination country of the call. Consumer and customer data are in the traditional outsourcing countries (Australia, Canada, Europe Union, Ireland, New Zealand, USA, etc.) protected by law and are not allowed that others get access to them. Even if customer data are getting stolen this one, which has stored them, has to pay a fine. A nice example for this is the case from AT&T where 280,000 customer records got stolen from their own call center staff. AT&T had to pay a fine of US$ 25,000,000 for this case.  Do you really think that one of such companies give you access to their customer database when they are expecting such fines?

This shows already the reason why all the offered inbound and form filling campaigns are nothing else then scam.  You need only to think about it who is calling or which kind of forms should get filled. The most calls a company receive are coming from customers of the company. What can you do with such an incoming call if you have no access to the customer database? You are only able to forward the call to somebody, which has access to it. In such a case this one can pick up the call by himself too. The company will not save anything by outsourcing such a process. So why they shall outsource this kind of process?

Think now about the form filling process. Such campaigns have been available before the digital revolution has started. I started programming computer systems around 38 years ago. Since 30 years are already personal computer available. 1986 got the SQL (Structured Query Language) the first standardization. Since around 20 years are SQL databases in common use for storing data. That means all the data, which should get filled in forms, are already since more than 20 years digital available and the programs are able to fill forms automatically. There is no need to enter some data manually – the digital Stone Age is already a long time over! Why should you pay someone for a copy and paste work if there are programs are available which are doing the work within seconds?

Do you really think that any author is writing by hand or on a type writer? The first program I remember having used for writing letters has been Wordstar. The version 1 got sold already in the year 1978. It has been running on the CP/M System from Digital Research already and got later on ported to the system of MSDOS. Since 1983 is Microsoft Word available. Why should an author use a type writer or write his books by hand in this case? It is much easier to type it on a computer and forward it by email to the publisher, the editor can make easily his changes and forward it directly to the pressroom. With the export function is it easily to bring the book without typing into the eBook format. There is no manual interaction necessary. The books are getting stored for a reissue. Even old book got already digitalized during the past 30 years. So there is no need for eBook typing. Think about it, why should you pay an upfront fee for such a work? The answer is very simple: The scammer cannot get paid from any client for the invented process and the upfront fee is his only possible income in this case!

The next big scam is the tech support where the center should buy calls and charge the caller for the provided service.  In this case the center takes the risk about the way the calls are getting generated. A legal way to generate such calls is with advertising not possible. With advertisings at the best visited sites you can get one or two calls per day, because everybody knows someone, which can help by computer problems. The most common problems are network and driver problems. With network problems you have no access to the remote computer and cannot give any help. Driver installation from remote is very difficult too because in the most times you need exactly the model of the hardware part. An end user will not be able to tell it to you. In such a case are only the calls remaining, which are generated by scareware. Such scareware is illegal and the center can up in jail for making money generated by scareware, viruses, ransomware, etc. As the center is making money with the incoming calls is it reasonable that the center is the programmer or the distributor of the criminal software. The seller of the calls will be already trackless disappeared in such a case and the center owner will be alone in front of the law court. The devil takes the hindmost.

Which campaigns are remaining for offshore call centers in such a case?

The situation is very simple.  Campaigns other than lead generations from already heavy used data, which are getting traded between the centers, are not really available.

All the offered products from the real campaigns are on a pay per sale base and are well known from the spam emails. To sell such products by already heavy used calling data is not really easy and profitable. It is only profitable for the outsourcer because he is even saving the cost for the staff and has no risk about his product which is unsaleable on a normal way. For the center is it like fishing in troubled waters by taking all the risk.

Still are app developers careless with user data. A study by the Fraunhofer SIT showed that several million records are at risk in the cloud - for a lax handling of authentication.

Developers are still storing unprotected preferred secret keys and tokens for access to the cloud storage in their apps. With little effort it can get read. For this criminals can get access to databases such as the Amazon Web Services (AWS) or Facebook. By this way are up to 56 million records compromised, estimates the Fraunhofer Institute for Security in Information Technology (SIT).

Together with the Technical University of Darmstadt and expert from Intel examined the Fraunhofer SIT in an automated process about two million apps in Google Play Store and Apple's App Store. In many has been the simplest form of authentication for access to cloud providers implemented. The developers are probably not aware of how inadequate the information are protected and getting collected by the Apps Data.

Unrestricted access to customer data

In their experiments, the scientists could not only read highly personal information, such as who are friends with whom Facebook or health information, from some app users. Using the secret key actually they could read complete user databases or even could manipulate them.

The report concludes that user cannot become actively protect. You should be careful what app you entrust personal information. Developers, however, should be better informed of the safety precautions of the cloud provider and implement more restrictive access controls in their apps. The researchers have already informed some developers on the most critical vulnerabilities.

Cloud providers have to act

Even with the providers of cloud services is the Fraunhofer SIT in contact. Both, Amazon and Facebooks Parse.com, Google and Apple have been informed of the findings too. The cloud providers also incumbent responsibility to bring the app developers to use not only the most vulnerable authentications. In addition, the cloud provider should make not convenient, but the safest possible standards mandatory.

The problem is not new. Already in June 2014 did researchers of the New York's Columbia University, a similar investigation and covered a distance of thousands of secret access token for Amazon Web Services open. The researchers then criticized that many developers did not follow the recommended conversions when programming their Apps and imbedded secret keys directly into the source code. They are apparently unaware of how simple source code can be translated back. In March 2014 researchers had discovered ten thousands of AWS credentials on Github.

It seems that the scammer Vikram Pratap Singh with his Smart Human Resource Solution Pvt. Ltd. company (shrsolution.org) is already running out of money and is planning to leave his actual area. For this he is offering unbelievable campaigns. As more a scammer needs money as more unbelievable are their offers.

We know Vikram Pratap Singh already from SCISOLUTIONS.US, ALDIABLOS.US and ALDIABLOS.COM.

Let's start with their email - I have only removed the date and the receipient. We see already at the email the laziness of a scammer. 'He even forgot to remove the "FW:" from the subject line and to make the email personal addressed:

From: Varnika Khosla <varnika.k@shrsolution.org>
Subject: FW: Inbound project details


Hello Sir/Mam,

We have introduced various Inbound projects with high payout. I am hereby attaching the project details. Please provide your contact no./Skype ID if you are interested.

Thanking You.


Regards,
Varnika Khosla
Business Development Manager
Smart Human Resource Solution Pvt. Ltd.
Skype ID: varnika.khosla803

At the offer I have marked the parts red, which are proving the scam:

BRITISH TELECOM INBOUND PROCESS
Nature of work: Telecom Customer Care Inbound
Payouts: GBP 18 per seat per hour
Payment cycle: Biweekly
Payment mode: Bank wire only
Shift: 8am to 6pm (GMT)
Invoicing hours: 9 hours operational
No. of seats: 30 (Only 1 shift)
Working days: Monday to Sunday
Advance billing: 1st biweekly
Training: Onsite (Client visit)
Male/Female ratio: 2:8
CONSULTANCY CHARGES: Rs. 5,00,000/-
NEW CENTERS CAN APPLY.
TECH REQUIREMENT:
INTERNET REQUIREMENT: LEASE LINE OF 4 MBPS WITH BACK UP.
FIREWALL, DELL/IBM SERVER, SYSTEM: MINIMUM CORE 2 DUO/ QUAD CORE.
CENTERS IN SOUTH EAST ASIA (NO PHILIPPINES).
AGENTS SHOULD BE IN NEUTRAL UK ACCENT.
ATTRITION SHOULD NOT EXCEED 5% ANNUALLY.
FINAL SCREENING OF AGENTS BY UK BASED CLIENT.
ONLY 3 SLOTS AVAILABLE FOR 2015.

For the price of GBP 18 (US$ 27.54, € 25.10) per agent and hour nobody will hire an offshore call center. For this price he can get in the own country too. It seems that Vikram Pratap Singh is very much in need of money, that he makes such an unbelievable offer. He hopes that some center owner is so greedy and go into his trap.

Consumer data in the European Union are protected by law. For this they cannot get exported or given access to someone outside of the European Union. How a call center will be able to help calling customers if they have not access to customer data? As the British Telecom does not win something by outsourcing - see the hourly offer - why shall they take the risk for getting prosecuted by law?

Consultancy charges are only proving that Vikram Pratap Singh does not have any contract with the client British Telecom. The consultancy charges are his only income from the scam.

With the hardware requirements he likes only to make himself important. As telephony software is mostly running under Linux are the named products not really all supported. It depends on the chipset and on the available drivers.

The second offer is nothing better than the first one. Additional to the consultancy charges he likes to get a monthly royalty in the high of the salary from 1 and a half agent. With this offer proves Vikram Pratap Singh that he is even too lazy for using his brain:

CELEBRITY MANAGEMENT INBOUND
An India based event management company is looking for the centres who can manage their work of celebrity management. Centre need to take schedule of event and forward the requirement to the respective celeb managing team. Celebrities will be from Bollywood and TV Series.
Nature: Online Appointment Setting
Slots: 3 (English mandatory) (Only Urban location centres may apply)
Pay-Out: INR 34500/- per agent per month
Payment Cycle: Monthly
Payment mode: Bank Management
Shift Time: 10AM to 7PM (Only 8 hours per shift to be billed)
Time Zone: Indian Standard Time
Working Days: 7 Days a week
Agents per shift: (30)
Male/Female ratio: 3:7
Contract Period: 2 years
Consultancy charges: Rs. 5,00,000/-
Advance Billing: One month
Eligibility Criteria:
- DoT/OSP License
- Balance Sheet of at least 1 year
- 6 months Banking
- Experienced in Voice Project (any)
TAT: 30 days to 45 days from the date of MoU
Steps of going Live:
1. Profile Selection
2. Conference call with Management team
3. Questionnaires
4. Online Screening
5. SLA sign up in the centre
6. Training Onsite/Online
7. Mock call tests
8. Live Going
Royalty: 5% from every billing. (NDA will be signed for that)

The name "event management company" says already that such a company manages events and not celebrities. Celebrities are hired for some events and not managed from such a company.Appointments with celebrities are done with the manager of the celebrity.

If a monthly salary if offered, then it does not make any sense to write that 8 hours per day are billable, The monthly salary does not change in this case. Maybe Vikram Pratap Singh is not able to express himself in English?

The scammer likes to know from the balance sheet and 6 months of banking statements how much he can withdraw from the company. Such a requirement is in the international business not normal. Banking statements are a secret. Balance sheets have to get published from some companies.

The third offer of the scammer Vikram Pratap Singh gives me the impression that flats and properties are getting in India faster traded then groceries. By inventing this campaign has Vikram Pratap Singh outdone himself. The client likes to take additional to the high payment for the agents the center expenses like electric bill, Internet connection, etc. Maybe Vikram Pratap Singh has been drunk or into drugs by making this offer. I'm only missing that the client pays the tax and a salary for the center owner:

REAL ESTATE DOMESTIC INBOUND
MH: 2 Slots, GJ:1 Slot, AP/TG: 1 Slot, WB: 1 Slot, KA: 1 Slot.
Minimum 35 Seats Each Slot.
Project details as follows.
Centers can take minimum 35 seats
INR 35000+ST /month/agent
8hr login time/shift
CONTRACT: 2 Years
2 team head for 35 agents
INR 40000/pm fixed pay for each team leader.
2 Quality persons for 35seats (INR 38000 each)
Project manager -1 (INR 45000)
The other sub staff or admin/HR payments will not be taken care.
Monthly electricity, iplc bill, internet bill, cab expenses, cafeteria expenses will be covered by client. You have to produce proper invoice for it.
All the above payments will be given to you and you may fix any salary for your staffs.
You have to arrange accommodation for one quality analyzer from client office who will stay with you for 3 months. The bill will be paid by client; you just need to set his accommodation as he is new to country.
If the center has all the above qualities with good infrastructure, technical, and agents means they are eligible for this process
Advance amount of one month billing will be provided on the day of going alive.
Payments and Sign Up details:
Consultancy Charges: Rs. 5,00,000/-
Royalty: - 5%
One month advance payout is there.
Centers are already running in MUMBAI.
Sign up will be with direct end client.
If you are ok for the terms please mail me your company documents. PPT of your company profile, DOT license, Registration Certificate, STPI (optional), NASCOM (optional), CENTER PICTURES and NETWORKING CHART
Briefing the center experience what they are in to and what all the process they run. (Imp point doesn’t give wrong information’s. Let us know genuinely what a experience you have if fresher also ok)

It seems that the quality analyzer is Vikram Pratap Singh by himself. Maybe he needs to hide himself from the police, Interpol, his creditor or from his scammed victims. For this he needs to change from time to time his living area.

The domain registry data of shrsolution.org:

Domain Name:SHRSOLUTION.ORG
Domain ID: D168825547-LROR
Creation Date: 2013-05-30T15:00:02Z
Updated Date: 2015-04-10T08:39:34Z
Registry Expiry Date: 2015-05-30T15:00:02Z
Sponsoring Registrar:GoDaddy.com, LLC (R91-LROR)
Sponsoring Registrar IANA ID: 146
WHOIS Server:
Referral URL:
Domain Status: clientDeleteProhibited -- [link removed] Status: clientRenewProhibited -- [link removed] Status: clientTransferProhibited -- [link removed] Status: clientUpdateProhibited -- [link removed] ID:CR144307266
Registrant Name:Vikram Pratap Singh
Registrant Organization:
Registrant Street: 101, Moryansh Ellanza, Shayamal Cross Road,
Registrant Street: Satellite
Registrant City:ahmedabad
Registrant State/Province:Gujarat
Registrant Postal Code:380009
Registrant Country:IN
Registrant Phone:+972.5126999
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Admin ID:CR144307268
Admin Name:Vikram Pratap Singh
Admin Organization:
Admin Street: 101, Moryansh Ellanza, Shayamal Cross Road,
Admin Street: Satellite
Admin City:ahmedabad
Admin State/Province:Gujarat
Admin Postal Code:380009
Admin Country:IN
Admin Phone:+972.5126999
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Tech ID:CR144307267
Tech Name:Vikram Pratap Singh
Tech Organization:
Tech Street: 101, Moryansh Ellanza, Shayamal Cross Road,
Tech Street: Satellite
Tech City:ahmedabad
Tech State/Province:Gujarat
Tech Postal Code:380009
Tech Country:IN
Tech Phone:+972.5126999
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Name Server:NS1.ALDIABLOS.COM
Name Server:NS2.ALDIABLOS.COM
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
DNSSEC:Unsigned

George Raul Franco from Fast Services 1, Inc does not know who is responsible for his fees. It seems that he thinks that he need only to invent a call center campaign, post it at LinkedIn and he can earn money. Maybe he has been sleeping the last few months and did not get it, how scam is running and the most centers are already aware of it.

I know that it is not easy to get a genuine client. But with offers, everything is free for the client that is not selling, that is only gift giving. It is very simple: This one, which has hired him has to pay him. The call center makes the work why should the center pay for the work? The scammer proves with this kind of offer, that he does not have any contract with the client. If he likes to earn from the call center too, then he has to sell a setup fee to the client. This setup fee is normally the double high of the payment he likes to get, because the tax office like to get his part too and wire transfers are not free of charge. I don't think, that he will be able to sell this to his client, because his selling performance seems to be zero, especially if we take a look at his offer at LinkedIn Pulse:

WE NEED A TEAM OF 5 FOR OUR CUSTOMER SERVICE -   RETENTION ASAP!!! DIRECT SIGN UP!!!

KEY QUALIFICATIONS

1. Ability to assess customers’ support needs when they call us, then provide solutions or refer them to other team members.
2. Ability to retain customers from cancelling subscriptions.

 

COMPENSATION

1. $8.50 PER HOUR

 

START DATE: MAY 18,2015

 

SIGN UP PROCEDURES AND REQUIREMENTS

(MANDATORY)

1. Contact your consultant - +1(317)469-9342
2. Center Needs to Send Company Profile and LOI - georgefranco@fastservices1.com

 

WE NEED A TEAM OF 5 FOR OUR CUSTOMER SERVICE - RETENTION ASAP!!!

 

COMMERCIALS

1. $350 - TRAINING BOND (THIS IS REFUNDABLE UPON COMPLETION OF THE TRAINING) TO BE COLLECTED UPON SIGNING OF THE CONTRACT.
2. $250 - OUTSOURCING FEE (TO BE COLLECTED AFTER 1ST WEEK OF CALL)
3. $150 - PROFESSIONAL FEE (TO BE COLLECTED UPON SIGNING OF THE CONTRACT)

As scammer are lazy is the description of the job very short in compare to the condition, It shows only that he has no idea about the job. He has only an idea what he likes to get.

A customer service job need to have access to customer data. The customer data are protected by law and the fines for breaking the law are high. Maybe he has been too lazy to read the article Data of 280,000 customers stolen: AT&T lost over $ 25 million before he has been inventing his campaign. For the case that he has not invented the campaign by himself, he cannot call himself to be a consultant in the outsourcing industry, because he knows nothing about this industry and his working value is zero. In such a case he needs to pay that he can learn the job. This is shown in his LinkedIn profile too. The only job, which he has done until now is:

The project manager of a call center (now increasingly called a contact center) is responsible for the daily running and management of a call center through the effective use of resources with responsibility for meeting, and possibly setting, customer service targets as well as planning areas of improvement or development. Call center project manager ensure that calls are answered by staff within agreed time scales and in an appropriate manner.

I wonder myself why he did not learn something by doing his job during the 2 years and 4 months? Maybe he has been the most of the time in prison?

He is even so stupid and thinks that a training for a campaign of a client has a value for a call center, for what he can take money. It has only a value for the client, because the center is selling the clients product and the provided information cannot be used for another client. If the client itself cannot provide a training for his products, then the client has to provide all product information or hire a trainer and pay for it. That is the problem of the client, because he likes to outsource and the client is saving money by outsourcing,

The same is valid for the "outsourcing fee". If the consultant likes to get such a fee, then he has to get it from the client. The client likes to outsource and saving money by outsourcing,

A "professional fee"? That is a fee which the call center has to get, because that are the professionals. The "consultant" has already shown in his offer that he is nothing else than a bloody amateur and he does not understand something about his business.

That he is to lazy to learn something by doing is shown by his comments:

We have our own company policy, let us respect that besides we are not forcing anyone if they don't want our policy. Respect. Thanks

As the only way of income are his charges, the scammer is not able to change his "policy".

Charging a fee is a scam? C'mon wake up!!! There is nothing free in this world. We are running a business and we are not the client, we are working for our clients, we pay taxes, we pay our staffs and we are not a charity foundation. Thinking like that won't get you anything. So tell me now, is it a scam? You should be thankful being we are transparent here unlike people out there hiding the truth and at the end will charge you then that is a scam. Wake up Miguel, and you're not my friend by the way.

With this statement he proves that he has no contract with any client. A broker or consultant gets paid from the client which hired him. In the hiring contract is written that the broker/consultant has to search for the best center and not for the center where he can earn extra. If a friendship is working only about the wallet will it be better to have an enemy than a friend.

Is that for me or to yourself? Shout it loud so you can hear yourself. As far as we are concern we are very transparent in all our business. People like you should stop pirating clients. Stop pirating and reselling programs.

Where is any transparency in the offer found? Even the kind of the product is hidden, Invented campaigns need not get pirated, 

Try something different? What? Your style? Copying or I should say PIRATING and STEALING information then resell it? NO NO, we rather keep it this way. TRANSPARENT. By the way, how's being on the top 20 fraudster in this site? Beware you are on our black list here and we will do everything to put you and like you behind bars. WATCH OUT.

As the scammer sees, that he has no chance to sell his invented campaign, he is getting angry. That is the normal behavior of a scammer and I experience it nearly every day especially if a scammer likes to explain me that I'm wrong.

At Omics Group he is acting as the "Expert" Alexandro Franco Miranda from the Catholic University of Brasilia (take a look under the caption "Expert Presentations" on the right site):

The real LinkedIn profile of Alexandre Franco Miranda is found here.

George Raul Franco _ LinkedIn.pdf (7.99 mb)

https_www.linkedin.com_pulse_we-need-team-5-our-customer-serv.pdf (291.65 kb)