Offshore Outsourcing & Scammer

The scammer MatrixInfotech Farhan Khan made today the background check more interesting for me, because he tried to rescue himself with arguments. As he has seen that his arguments could not speak against the provided facts his language has becoming rude.

Let's take a look at the start with the facts. His upbringing and education is not as important. His rude behavior shows us only that he is not conflictable, his character and is for us not so important. It only disqualifies him to be a real businessman.

Who finds the irony in my words is allowed to laugh out loud. His very impressing starting page of his website:

Since the begin of the Internet I did not see such an impressing starting page. The kids in the primary school in Europe are making a better starting page than this one. Anyway, it comes better. It looks like this guy does not know the difference between years and months. At http://bpoprojects.co.in/about.html is written (failures are marked red):

What We Do
Matrix Info Tech is in operations since past 4 years. We are a PAN India company provides B.P.O & Data Entry services. The services we provide includes Contact Center services such as customer service, market research and surveys, verification, Back office services including data management, Scanning, indexing and storage of bulk and Confidential documents. We are one of the pioneers in Document Management doing end to end activity in the Telecommunication Industry. We are managing, Digitizing and of documents across various states in India and the numbers are increasing day by day.

In the last 4 years we have made our presence felt PAN India. We are backed up by a strong and dedicated work force of more than 1250 people working round the clock meeting the deadlines of our clients.

For proving the red marked part of the text we take a look into the domain registry data and find out that the domain got created on June 13, 2014 (the Facebook account got created June 6, 2014) - the domain is less than a year old. For this the company, if it is a registered company, cannot be already 4 years on the market. We find some other interesting facts in the domain registry data. The scammer does not know the difference of an area and a street. He does even not know his own postcode:

Domain ID:D8491963-AFIN
Domain Name:BPOPROJECTS.CO.IN
Created On:13-Jun-2014 09:33:43 UTC
Last Updated On:12-Aug-2014 19:20:40 UTC
Expiration Date:13-Jun-2015 09:33:43 UTC
Sponsoring Registrar:Net4India (R7-AFIN)
Status:OK
Registrant ID:R14061314544842
Registrant Name:Farhan Khan
Registrant Organization:Matrix Infotech
Registrant Street1:HSR Layout
Registrant Street2:
Registrant Street3:
Registrant City:Bangalore
Registrant State/Province:Karnataka
Registrant Postal Code:123456
Registrant Country:IN
Registrant Phone:+91.8543832667
Registrant Phone Ext.:
Registrant FAX:
Registrant FAX Ext.:
Admin ID:A14061314544842
Admin Name:Farhan Khan
Admin Organization:Matrix Infotech
Admin Street1:HSR Layout
Admin Street2:
Admin Street3:
Admin City:Bangalore
Admin State/Province:Karnataka
Admin Postal Code:123456
Admin Country:IN
Admin Phone:+91.8543832667
Admin Phone Ext.:
Admin FAX:
Admin FAX Ext.:
Tech ID:T14061314544842
Tech Name:Farhan Khan
Tech Organization:Matrix Infotech
Tech Street1:HSR Layout
Tech Street2:
Tech Street3:
Tech City:Bangalore
Tech State/Province:Karnataka
Tech Postal Code:123456
Tech Country:IN
Tech Phone:+91.8543832667
Tech Phone Ext.:
Tech FAX:
Tech FAX Ext.:
Name Server:NS1.NET4INDIA.COM
Name Server:NS2.NET4INDIA.COM
Name Server:
DNSSEC:Unsigned

As HSR Layout seems to be a popular and rich area in Bangalore, he just invented this address and has even been too lazy for make a lookup for the postcode of this area. He has simple overseen that the area has street addresses too. A street number and the name A/B cross road is not sounding so good like HSR Layout. It seems that the scammer is living in the slums and only like to make a better impression then the reality shows. Even this fact naming only an area instead of a street shows that the scammer likes to hide himself in the anonymity of the Internet.

You find the place HSR Layout in Google maps:

If you press a few times zoom out (-) then you get the name of the areas:

A look at http://ind.postcodequery.com/bDlmYQ==.html shows us that HSR Layout has the postcode 560102 and not like the spammer has written into his domain registration 123456.

The next fact are the offered campaigns from Matrix Infotech Inbound and Non Voice. There is no offer for any outbound process. Maybe he is afraid to offer a real campaign.

We find a lot of banking inbound and form filling processes. This shows us that the offers are only scam, because according to the law of Australia, European Union and USA are all this data protected. How can you handle any customer service if you don't have access to the customer data? Which forms do you like to fill if you have no customer data available?

Not one bank will give you access to their systems. So which kind of customer service do you like to provide?

One more error is shown if you try to download a project description file. You get the error "No preview available":

Facebook Profile MatrixInfotech Farhan Khan.pdf (9.82 mb)

Posting in the Facebook group GENUINE OUTSOURCING.pdf (1.47 mb)

Website bpoprojects.co.in:

About - Matrix Info Tech.pdf (1.83 mb)

Contact - Matrix Info Tech.pdf (1.56 mb)

Inbound Projects - Matrix Info Tech.pdf (2.11 mb)

Non Voice Projects - Matrix Info Tech.pdf (3.08 mb)

Update Jan. 18, 2017:
Link to the Facebook profile MatrixInfotech Farhan Khan (https://www.facebook.com/matrixinfotech.bpoprojects) removed as it returns error 404 - not found.

The new SCAM campaign from Rohit Malhotra is a USA Airlines Customer Care INBOUND Process (United Airlines). 

We know Rohit Malhotra already from the article Scammer: Rohit Malhotra - Accent Technologies with missing geography knowledge.

According the U.S. law is not one company able to outsource a customer support process to a country where the customer data protection is not guaranteed by law. See the explanations at Why all this offered offshore outsourcing campaigns where customer data are involved are nothing else then SCAM? and U.S. data protection law.

A similar warning got sent out on May 5, 2015 from campaignprovider.com:

USA Airlines Inbound (www.united.com) : We did contact the management team of United Airlines Inc, and they have confirmed that they are not looking for any Customer Support/ Inbound Team or Center.

One email from Rohit Malhotra:

---------- Forwarded message ----------
From: Accent Technologies <accentt7@gmail.com>
Date: Wed, Apr 22, 2015 at 8:51 AM
Subject: USA Airlines Customer Care INBOUND Process
To: Accent Technologies <accentt7@gmail.com>

USA Airlines Customer Care INBOUND Process 

Language Used : ENGLISH 

Find attachment for details of "PROCESS +  PROCEDURE + PAYOUT + Our CHARGES + About Client " * mentioned in index of attachment"

WE ARE NOT CONSULTANT. 

Skype us on : accent.technologies1

Call us on : "  +91  8284009208  "

             "  +91  8054143789 "

Rohit Malhotra

Accent Technologies

​Disclaimer: Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and kindly notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of my firm shall be understood as neither given nor endorsed by it.

Attachment: USA_Process.pdf (520.24 kb)

Today I got a second email forwarded:

 

From: Accent Technologies [mailto:accentt7@gmail.com] 
Sent: Monday, May 04, 2015 time removed
To: corporate
Subject: Fwd: SLA

 

 

---------- Forwarded message ----------
From: united Airlines Inc. <support@united.com>
Date: Mon, May 4, 2015 time removed
Subject: SLA
To: accentt7@gmail.com

Dear valued center,

 United is focused on being the airline customers want to fly, the airline employees want to work for and the airline shareholders want to invest in. 

• World’s most comprehensive global route network, including world-class international gateways to Asia and Australia, Europe, Latin America, Africa and the Middle East with non-stop or one-stop service from virtually anywhere in the United States
• A modern fleet which is the most fuel-efficient among U.S. network carriers (when adjusted for cabin size)
• Industry-leading loyalty program that provides more opportunities to earn and redeem miles worldwide
• Optimal hub locations, including hubs in the four largest cities in the United States
• More than 84,000 employees reside in every U.S. state and in countries around the world

We had recently done NDA signup with xxxxxxxxxxxxxxxx (name removed), Now   we are moving to next step called SLA by signing this  agreement which indicates / Explains all  the requirements / Working Terms / Future Plans / Calls & Quality Parameters  and also some terms and conditions.

By Signing  this  agreement  Call Center ( First Party ) indicates that they are agree with below mentioned terms & conditions / Quality / Work or  other requirements.

 

Note: - Accent Technologies will be responsible or take care to arrange call , work flow , further signup / meeting tasks or verification of call center.

James (Jim) Compton

Member of the Board of Directors

Linda Jojo

Executive Vice President and Chief Information Officer

 

Attachment: SLA.pdf (787.37 kb)

Update May 8, 2015:

A statement of United has arrived which confirms the fraud:

From: CustomerCare@united.com [mailto:customercare@united.com] 
Sent: Wednesday, May 06, 2015 8:53 PM
To: corporate
Subject: Re: [Attachments Contain URLs!] Experience (KMM26630439V25738L0KM)

 

Dear:

 

The fraudulent email you described is not from United Airlines. Please do not respond to this letter with any of your personal information. If you have any questions regarding our products and services, please visit us on united.com.

 

We appreciate your sharing this with us and look forward to welcoming you on board soon.

 

Regards,

 

Katherine Dawson

Customer Care

RE: 8976676

Let us take a look first at the data protection law from Australia, European Union and the USA. All this directives and orders have in common that the consumer data are protected by law and this one which has collected them is responsible for the proper use of the collected data. If the data are getting used wrong, then this one, which has collected the data, is responsible in front of the law court for the misusage of the data. The fines are very high. It is not allowed to make data accessible in countries, where this data don’t have at least the same protection like in the country they got collected in respect of the law. Even if consumer data are getting stolen, the company will get prosecuted.

The fines for breaking the law are very high. You can see an example how high the fines are in the article “Data of 280,000 customers stolen: AT & T lost over $ 25 million”. Why companies shall take the risk for paying high fines for making their data accessible to offshore centers? Especially if they find out how the data are getting traded in the call center industry. The following screenshot from Facebook is showing how protected data are getting offered:

The above screenshot is only one example from many. Such data are not getting offered only on Facebook. You can find such offers at LinkedIn and a lot of sites.

As long as in your country is not the same or a better data protection rule guaranteed by law you are only able to use the already heavy used data, which are traded between the centers. This called one will not be really in the mood to buy something.

Even companies which are transferring consumer data between the USA and the European Union need to be certified by the international U.S.-EU Save Harbor Framework. The certification need to get renewed yearly. You can read about a judgment at "FTC Settles with Two Companies Falsely Claiming to Comply with International Safe Harbor Privacy Framework".

The next problem for call centers is the “Do Not Call List” where you have to scrub up your data against the list. You are declaring by signing up to the Don’t Call List that you are telemarketer and you’ll respect the local law. In this case you make yourself prosecutable to the local law and this law can get executed because you have accepted it before. Ignoring the Don’t Call List can result in high fines. The fines can get international prosecuted.

The next problem for call centers is the “Do Not Call List” where you have to scrub up your data against the list. You are declaring by signing up to the Don’t Call List that you are telemarketer and you’ll respect the local law. In this case you make yourself prosecutable to the local law and this law can get executed because you have accepted it before. Ignoring the Don’t Call List can result in high fines. The fines can get international prosecuted. An example of such a judgment can get read at "Court Grants Partial Summary Judgment in FTC Case Against Dish Network, Finding the Company Liable for Tens of Millions of Telemarketing Violations". That such judgments can get international prosecuted if proven by "Federal Court Orders Tech Support Scammers to Pay More Than $5.1 Million". All the Indian companies, which have been involved in this case, have been running into bankruptcy.

Centers you are searching for inbound campaigns? Think about who will be calling a company. What can you do with an inbound caller if you don’t have access to the consumer data because they are protected by law? For this are all inbound campaigns nothing else then SCAM.

Centers you are searching for form filling processes? Think about which data you need to put into a form. Since years all the consumer data are getting collected at the point of sales. In the USA even the signature get collected from digitizer pad. For copy and paste nobody will pay your agents. There are enough programs for automatize the process available. They are even cheaper than the salary of one agent for a month. For this reason all form filling processes are only scam.

If you think now logically, then you know why all this inbound campaigns and form filling processes are only getting offered with a huge upfront payment. Even the scammer has no other chance to get some money if he does not get it from you. He has no chance to get such a process and cheat you after you have done the work.

Even the client tries to burden all the legal risks to the centers by hiring them on a pay per sale base. For this they can say in front of the law court that they have only bought some leads from you and you have been working on your own risk.

A serious client will support you with phone numbers based on his selection. This phone numbers will be already scrubbed against the Do Not Call list. He will also provide you with an extension to his own phone system because he likes that the called ones are coming back to him for the case they have some questions or need some help.

A serious client will hire a marketing agency in his own country or living area and not a suspicious campaign broker from a low wage country, which try to make money with his campaign. The hired agency has the order to search for the best center for the client and gets paid from the client directly.

All other kinds of clients will burden you up the legal risk and they will provide you with products, which are already well-known from the email spam. For the case that you’ll not make enough sales to survive they even will tell you that you should buy some better data and to provide a better work. They even will lie you by telling that other centers are making sales with each call.

Yesterday I got a spam email from the scammer Balasubramaniam calcsoft. Until now this scammer does not know that high sensitive personal data cannot get outsourced into a country where the protection of the data is not guaranteed. The client would make himself punishable if the personal data are coming into the public. There are already enough judgements from US courts available where clients have broken the data protection act. Similar is it in Europe.

The scammer does even not know that there is software available, which makes the copy & paste form filling process obsolete. So why shall pay a client for months or years more then US$ 1000 per agent, when he can get a better work without failures faster done by buying a software for less then US$ 500.

All the offered processes have something in common. The upfront fee is INR 100000 for each process. This already qualifies the scam because it shows that the scammer has no contract with the client. For this he cannot guarantee you something for your payment.

All offered campaigns are containing sensitive data, which are protected by the data protection act. You can take a look at a short overview about the data protection law in the different countries at http://en.wikipedia.org/wiki/Information_privacy_law. Even some of the rules there are already outdated, because with the time the rules are coming more restrictive. For this you should follow the links there to get the actual information about the data protection law.

On the other side, there are everywhere at the point of sales computer placed. Customer data for all purposes are getting collected at the point of sales places. The get entered immediately. Afterwards the salesperson prints out the contract and the customer has to sign it. In the USA the customers are even signing on a touch pad for confirming the document. If you think that you have to fill forms for insurances, health care, loans, telecoms, etc. then you are wrong. A customer will not come a second time to the office for signing the form. He will go there, where his wish will get fulfilled immediately. Today nobody will wait until his form will get prepared after weeks!

For all this reasons all the form filling processes are nothing else than SCAM.

Von:		Balasubramaniam calcsoft <balasubramaniam.calcsoft@gmail.com>
an:
bcc:		an Sie
Datum:		1. Mai 2015 um 21:31
Betreff:		NON VOICE CAMPAIGN AVAILABLE SIGN UP WITH MULTINATIONAL COMPANIES
Gesendet von:		gmail.com
Signiert durch:		gmail.com

Hello Sir/Mam

 

Please find the attachements 

 

As per your requirement on the projects pls go through the below details :

 

Step 1 : Need to select the process you want to start from the  provided details

 

Step 2 : If required to verify the SLA,  need to sign the NDA and we will provide the draft SLA for your reference.

 

Step 3 : After all the verification if you are interested to go ahead for the signup forward your Company profile

representative (in case of offline process).

 

Step 4 : Consultancy charge should be paid 

 

Step 4 : Based upon the above we will take a prior appointment with the client for the signup purpose and also  the agreement documents will be prepared.

 

Step 5 : On the fixed appointment we will make you meet the client,  you can discuss anything and everything with the client regarding the process.

 

Step 6 : Do the Signup 

                                                                                                                                                    

Once the signup is done your online training and demo work will start.

 

Captions of the Projects given below 

 

CONSUMER UTILITY BILL INDEXATION

 

E LOAN INSURANCE FORM FILLING

 

CIVIC ENUMERATION FORM FILLING

 

E-COMMERCE FORM FILLING PROCESS

 

FINANCIAL FORM FILLING

 

HEALTH INSURANCE FORM FILLING PROCESS

 

TELECOM FOR FILLING DETAILS

 

US HEALTH CARD PROCESS DETAILS

 

TELECOM_VERIFICATION_PROCESS_FORM_FILLING

 

MEDICAL_BILLING_FORM_FILLING

 

 

*DURATION OF CONTRACT: 11 MONTHS INITIALLY CAN BE EXTENDED UP TO 3 YEARS*

 

Interested centers please revert back asap with their company Profiles.

New centers will be also excepted, no need of experience.

 

 

 

Thanks & Regards

 

Balasubramaniam

CALC SOFT PVT LTD 

www.calcsoft.net

Skype id :balasubramaniam.calcsoft

Contact no:+917358203023

<pstyle="font-size: 12.8000001907349px;"="">Domain Name: CALCSOFT.NET
Registry Domain ID: 1724289207_DOMAIN_NET-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Update Date: 2015-03-29T15:25:31Z
Creation Date: 2012-06-01T03:03:52Z
Registrar Registration Expiration Date: 2015-06-01T03:03:52Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: +1.480-624-2505
Domain Status: clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited http://www.icann.org/epp#clientUpdateProhibited
Domain Status: clientRenewProhibited http://www.icann.org/epp#clientRenewProhibited
Domain Status: clientDeleteProhibited http://www.icann.org/epp#clientDeleteProhibited
Registry Registrant ID: 
Registrant Name: AMAZE SOFTWARE
Registrant Organization: 
Registrant Street: 67/25
Registrant City: CHENNAI
Registrant State/Province: Tamil Nadu
Registrant Postal Code: 600080
Registrant Country: India
Registrant Phone: +91.9791240550
Registrant Phone Ext:
Registrant Fax: 
Registrant Fax Ext:
Registrant Email: domain@amazesoftware.com
Registry Admin ID: 
Admin Name: AMAZE SOFTWARE
Admin Organization: 
Admin Street: 67/25
Admin City: CHENNAI
Admin State/Province: Tamil Nadu
Admin Postal Code: 600080
Admin Country: India
Admin Phone: +91.9791240550
Admin Phone Ext:
Admin Fax: 
Admin Fax Ext:
Admin Email: domain@amazesoftware.com
Registry Tech ID: 
Tech Name: AMAZE SOFTWARE
Tech Organization: 
Tech Street: 67/25
Tech City: CHENNAI
Tech State/Province: Tamil Nadu
Tech Postal Code: 600080
Tech Country: India
Tech Phone: +91.9791240550
Tech Phone Ext:
Tech Fax: 
Tech Fax Ext:
Tech Email: domain@amazesoftware.com
Name Server: NS63.DOMAINCONTROL.COM
Name Server: NS64.DOMAINCONTROL.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
Last update of WHOIS database: 2015-5-2T1:00:00Z

A typical offer from a scammer, which saves already money by using the free hosting service weebly.com, got forwarded by email to me.

The following offer is nothing else then same for the following reasons:

• The scammer likes to get an upfront calling it consultancy fee
  
  
• The scammer shows with the consultancy fee, that he has no contract with the client. For this reason he cannot guarantee anything to the center
  
  
• The scammer hides his identity by using a free service from weebly.com
  
  
• A LinkedIn profile (pdf) exists, but it is only a personal profile with a graphic instead of a picture. The profile has the purpose to give the impression of a company profile.
  
  
• Google finds by a search for "SaiEsario" 36 results. 34 links from other LinkedIn profiles and 2 results for the website saiesariotechnologies.weebly.com. That is a very poor result set for a company
  
  
• The offer sounds too good to be true, because it is a form filling project where the agent has to fill out 4 forms per hour and gets paid $1100/month.
  
  
• Customer data are protected by law in Europe and USA. Violation against the secrecy are fined against the company - in this case the outsourcing client. This client will not take the risk that he gets fined for outsourcing.
  
  
• Customer data are not allowed to get stored longer then absolutely necessary.
  
  
• Since years are getting customer data collected at the point of sales. The customer gets a printed form for signing already. So is for customer purpose no form filling campaign necessary.
  
  
• Which form can it be if a form filling agent needs 15 minutes for a form? I have not seen such a form during my life as business man and I have a lot experience during the last 37 years.

The email from the scammer:

From: SaiEsario Technologies [mailto:saiesariotech@gmail.com] 
Sent: Monday, April 27, 2015 4:49 AM
To: undisclosed-recipients:
Subject: Non-Voice From Filling Process Without Accuracy

 

Greetings for the day,

 

We at SaiEsario Technologies are looking for Centers interested in working on a Data Form Filling Process with a Fixed Payout.

 

For the process mentioned above, the Client will provide an Online Portal and the Agents need to fill the data which would be provided from the Client end on daily basis. The agents need to achieve a Target of 20 forms / agent / day. 

 

In order to estimate, approximately 15 minutes are taken on an average by an agent to fill 1 form; if the Calculation is taken further the agents can approximately Fill 25 – 30 Forms very easily on each day basis.

 

The requirements which needs to be fulfilled by the Center for the Client:

 

Working Hours : 08 Hours / day

 

Working Days : Monday – Friday

 

Working Timings: 07:00 Am – 03:00 Pm ( IST)

 

 

Target : 20 Forms / per agent / per day

 

Training: Demo Training provided from Client End.

                05 Days Training.

                Training provided would be a Dummy Training.

                Training period not counted in Billing.

 

The process is a Fixed Payout Process. Client would be paying $1100 USD for each employee per month. The Fixed pay would be payable by the Client to the Center until the ongoing Contract is Valid as per the Time Period mentioned.

Also the Contract can be further renewed for following 3 Years, depending on the quality and productivity of the Agents and the renegotiation.

The Client will be providing a Bank Guarantee of $10500 USD from their Respective Bank and would be confirmed payable at any Nationalized Bank. The Bank Guarantee is provided for Security.

Where-as the Monthly Payout payment would be carried via Wire Transfer. There would be No Deduction or Hold of any payment.

One-Time Consultancy Fees

Royalty Not Charged

____________________________________________________________________________

 

Below is the Procedure for signup to be followed:–

 

Firstly Send in your Company Profile for Client Approval.

  

Sign-up with The Direct Client in USA and take training.

 

Mode of Project: Non Voice

 

Nature of job provided is of Online Form Filling.

 

Work Type is to: Fill the form in online portal given in URL of client.

 

Timing : 07:00am to 03:00 pm (IST) Day Shift

 

Target: 20 forms per day per Employee of the center.

 

Payout decided is of $1100 per month fix per Employee.

 

Seats that can be allotted per Slot is Minimum of 10 seats.

 

Regards

SaiEsario Technologies

Skype ID @ SaiEsarioTech

My opinion: The offer is not coming from a trustful source. The owner of the website cannot get verified. Everything is prepared to disappear after receiving the consulting fee. It seems that the scammer need urgently money and has even no money available for registering an own domain and take a paid hosting service.

SaiEsario Technologies _ LinkedIn.pdf (510.66 kb)