Offshore Outsourcing & Scammer

The scammer Reggie Alexandre alias Reginald Alexandre does not really know what his job is and where he is living. You find different profiles with different information about him at the social network sites like Google+, Facebook and LinkedIn. This should be already a big warning and a red flag for making business with him. People which are lying need a memory like an elephant. The scammer Reggie Alexandre seems to have a memory like an ant because he even don't remember the different information he gives about himself in the social network.

We find about Reggie Alexandre at Facebook (https://www.facebook.com/reggie.alexandre):

• Chief Executive Officer at Solar Energy Connections and Chief Executive Officer at Binary Traders' HQ
• Studied at Florida Atlantic University
• Lives in Sunny Isles Beach, Florida
• From Boca Raton, Florida
• 2,083 friends

Scammers are lazy. The scammer Regginald Alexandre is even to lazy to take care for his domains. He seems to be so successful that he is not able to pay the hosting fees for his domain solarenergyconnections.com and the domain registration fee for Binarytradershq.com because this domain expired already after one year. The income for an CEO of two scam companies seems to be not as high as expected.

At LinkedIn we find Reginald Alexandre (https://www.linkedin.com/in/reginald-alexandre-881447100):

Founder at Solar Energy Connections, LLC (Lead Generation/ Live Transfers)

West Palm Beach, Florida Area

Renewables & Environment

Actual	Solar Energy Connections LLC, Market Wealth Movement LLC
Before	Nationwide Relocation Services
Education	Florida Atlantic University

Nice that we can find here his next scam company with the name "Market Wealth Movement LLC". It is again a sham company which likes to trade with binary options. https://www.statelog.com/market-wealth-movement-llc-boca-raton-fl tells us that the business is registered:

Registration Details

Business name: MARKET WEALTH MOVEMENT LLC

File Date: 01/21/2015

Filing type: FICTITIOUS NAME

Source: FLORIDA DEPARTMENT OF STATE - DIVISION OF CORPORATIONS ^[1]

Last update: 01/30/2015

Registered agent

Agent Name: NICHOLAS CORSALINI

Street: 10969 BAL HARBOR DR

Locality: BOCA RATON, FL 33498

County: PALM BEACH

At the same address we'll find the already known "SOLAR ENERGY CONNECTIONZ LLC", which does not have enough income to paying their hosting services and additonal "ALEXANDRE ENTERPRISES LLC".

At Google+ (https://plus.google.com/u/0/116849259726747328993/about) we find

Reginald Alexandre
Works at Solar Energy Connections
has visited: FAU
Lives in Sunny Isles Beach Miami

Founder of Solar Energy Connections
Solar Energy Connections
CEO/Founder, 2015 - today
Lead generation

I think that everybody understands that such a busy CEO of three companies does not remember to pay his bills, let others work for him without paying them and even does not remember the correct writing of his company names (registered: Solar Energy Connectionz LLC - he writes: Solar Energy Connections LLC). The Facebook pages Binary Traders' HQ and Solar Energy Connections are in any case cheaper than an expensive domain. It even makes a good impression to some investors if the provide websites binarytradershq.com and solarenergyconnections.com are not reachable. In this case Reginald Alexandre has the argument that he is not trashing investors money for useless and very expensive websites.

Such a busy CEO like Reginald Alexandre needs to have also two Skype accounts - one for each ear or is it one for each hand. The first one Reggie Alexandre from Boca Raton, USA:

The second Skype account using the same picture - Reggie Alexandre from Sunny Isles, Florida, USA:

In the following screenshot told Reginald Alexandre on December 16, 2015 to the center that he has sent the payment about 2 hours ago (full screenshot available by clicking on the image):

The only thing what Reggie Alexandre did not tell is the reference number as he did not have one. He tried to use the workforce from the center as long as he could get it. It makes a higher earnings for him not paying the workforce of others and it is much cheaper not paying someone for his work. It is easier to hide himself instead of paying (full screenshot available by clicking on the image):

As shown above he is not answering to any message. That one way of scamming others. In such a case you are as victim in a good shape because you can use the authorities for retrieving your payment. Additional you are able to file a case at the Federal Trade Commission (FTC).

Everybody knows that you can maximize your earnings by forget paying your bills!

Domain registration data of solarenergyconnections.com:

Domain Name: SOLARENERGYCONNECTIONS.COM
Registry Domain ID: 1933255120_DOMAIN_COM-VRSN
Registrar WHOIS Server: WHOIS.ENOM.COM
Registrar URL: WWW.ENOM.COM
Update Date: 2015-05-28T17:55:06.00Z
Creation Date: 2015-05-28T17:36:00.00Z
Registrar Registration Expiration Date: 2016-05-28T17:36:00.00Z
Registrar: ENOM, INC.
Registrar IANA ID: 48
Registrar Abuse Contact Email: ABUSE@ENOM.COM
Registrar Abuse Contact Phone: +1.4252982646
Reseller: Namecheap.com
Domain Status: REGISTRAR-LOCK
Registry Registrant ID:
Registrant Name: WHOISGUARD PROTECTED
Registrant Organization: WHOISGUARD, INC.
Registrant Street: P.O. BOX 0823-03411
Registrant Street:
Registrant City: PANAMA
Registrant State/Province: PANAMA
Registrant Postal Code: 00000
Registrant Country: PA
Registrant Phone: +507.8365503
Registrant Phone Ext:
Registrant Fax: +51.17057182
Registrant Fax Ext:
Registrant Email: C9B434CEEC704B7B80F19CAE7B52B6B4.PROTECT@WHOISGUARD.COM
Registry Admin ID:
Admin Name: WHOISGUARD PROTECTED
Admin Organization: WHOISGUARD, INC.
Admin Street: P.O. BOX 0823-03411
Admin Street:
Admin City: PANAMA
Admin State/Province: PANAMA
Admin Postal Code: 00000
Admin Country: PA
Admin Phone: +507.8365503
Admin Phone Ext:
Admin Fax: +51.17057182
Admin Fax Ext:
Admin Email: C9B434CEEC704B7B80F19CAE7B52B6B4.PROTECT@WHOISGUARD.COM
Registry Tech ID:
Tech Name: WHOISGUARD PROTECTED
Tech Organization: WHOISGUARD, INC.
Tech Street: P.O. BOX 0823-03411
Tech Street:
Tech City: PANAMA
Tech State/Province: PANAMA
Tech Postal Code: 00000
Tech Country: PA
Tech Phone: +507.8365503
Tech Phone Ext:
Tech Fax: +51.17057182
Tech Fax Ext:
Tech Email: C9B434CEEC704B7B80F19CAE7B52B6B4.PROTECT@WHOISGUARD.COM
Name Server: NS493.WEBSITEWELCOME.COM
Name Server: NS494.WEBSITEWELCOME.COM
DNSSEC:UNSIGNED
URL of the ICANN WHOIS Data Problem Reporting System:
HTTP://WDPRS.INTERNIC.NET/
>>> Last update of WHOIS database:2015-05-28T10:36:13.00Z <<<

Update January 30, 2016: Additional to the comment on this article the scammer Reginald Alexandre has sent an "evidence" with the comment "Allow me to bring the truth to the table. I have valuable insight to the real story." for his statements (click on the picture to enlarge):

The proof shows only that Emmanuel Logan alias Emmanuel Salamat tells to Reginald Alexandre that he needs one more day for processing the payment. It does not show any rejection or a reason for it.

It does not make any difference if Reggie Alexandre got scammed by himself or not. Reginald Alexandre and not Emmanuel Logan (Skype ID: emmanuel.salamat) has hired a call center and did not pay them. For this reason is Reginald Alexandre the scammer because he ordered a call center, confirmed the payable leads and did not pay. If Reggie Alexandre got scammed than he has to pay the call center from his own pocket. That is the risk everybody has if he is playing man-in-the-middle and by making business. This "proof" confirms only the incapability in business of Reginald Alexandre!

If we take a look at the Skype profile from Emmanuel Logan

than we see already that this guy is not using his real name. A normal person will ask this guy about his real name. Would it be Emmanuel Logan or Emmanuel Salamat? This fact shows additional the bungling manner in business from Reginald Alexandre. He likes to forward his own risk in business to the call centers hired by him and thinks that he only need to say that the before confirmed leads are from worse quality.

Reginald Alexandre is bragging at his profiles in the social networks as CEO, Founder, Chief Officer from the companies Solar Energy Connections LLC, Binary Traders' HQ and Market Wealth Movement LLC. For the case that this companies really exists than he is publishing a list of his fails. Such people, without any knowledge in business, cannot be successful if they are not able to check if someone is trustful or not.

It can be a consolation for Reginald Alexandre that intelligence is not commercially available and the world is nothing but a large zoo where also scammer have their place.

Update January 31, 2016: It is funny how stupid Reginald Alexandre is. He thinks that he can play man-in-the-middle between a call center and a scammer from Pakistan. Emmanuel Logan alias Emmanuel Salamat is from Pakistan and not like written at his Skype and LinkedIn profile from the U.S. Someone which lies already about so small things like his place of living will lie in more important cases too. Such a person cannot get trusted for making business with him. The call center campaign got offered from Emmanuel logan alias Emmanuel Salamat at LinkedIn Pulse on October 19, 2015.

Reggie Alexandre has been supporting a scammer and even did not verify the provided information from the scammer. Real business men are working in a more secure way. For this reason is his argument found at the comment to this article nothing else than a lie for his self protection:

This is why I'm only working with American agents in my agents at home. I don't run into quality issues. When the buyers don't want to buy the lead it creates issues. His rejection rate was outstanding

The same way Reginald Alexandre has been confirming the quality of the leads at a Skype chat before:

And here he is confirming that the center should continue their work by sending more leads:

If the leads would be so terrible like the scammer Reginald Alexandre likes to make us to believe, than the communication would be looking very different. The scammer likes to get as much as he can for free. It does not matter for him if the center can survive or not, there are so many centers which he can scam for financing his own life.

If I take a look at the above chat, I even don't believe that Reggie or Reginald Alexandre is really living in Florida. In any case seems that English is not his mother tongue. I think more that he is an refugee which tries to finance his life by scamming others. The only problem is that he is even too stupid for scamming. If Reggie Alexandre is really U.S. citizen than he could apply for a job at the NASA. They are offering a job where he does not need some money anymore because all his living costs and expenses will get handled from the NASA. The only problem is that he will feel himself very lonesome and it is a trip without return - the trip to the planet Mars. I think nobody at the earth will miss a scammer!

We can see in the following email for what the recordings are getting really used. The center got their own recordings as a promotion of the "work" from another center:

From: Zeeshan Khan Niazi <xeeshankhanshani@gmail.com>
Date: Sat, Jan 30, 2016 at 1:05 PM
Subject: Re: Recordings + Script
To: Rudolf Faix <rudolffaix@gmail.com>

Hello Rudolf ,,, am Glad you asked me for the answers that am more than happy to provide you .

i am lucky that i have found a backup of our conversation into my smartphone over Skype where he by himself have appreciate and admired the Quality that we have provided him and also i have sent you the email that have a Report attached with it so you can see that even on the solar campaign we got closer to 70% Approval Ratio from Reggie Which is even above than average approval rate that most of the people are getting normally ,,, So the reports he sent us will confirm you that he is giving false arguments regarding our Quality ,

His conversation with Emanuel Logan is in Jan 2016 but our leads were supposed to be paid in Start of DEC 2015 so there is months difference between..so i dont know and i cannot see what money he is asking from Emanuel ,Weather for My appointments or any Other Business ,

Emanuel is a Pakistani Guy but he is Christian that's the reason he have 2 names that's Christan people have here mostly 1.local name or Islamic and other one is Christian name,,. e.g ,,Chris Ali , Kareem Joseph etc , he contacted me recently to purchase Leads but i have declined his offer he never sounded trustworthy,,,

The the interested thing is that i last night an Indian guy asked me for some solar project that offers him but i always ask for the recordings in the start to see what kind of Agent center have , so he sent me 4 recordings ,,,, and you will not believe that i was amazed to see that he sent me best recordings and one of the recordings was my agent's Recording so i asked him who is this agent and where he is from and he sounds good so that Indian guy told me that this is his agent working in his center ,, lol ,, i told him this agent is my team lead and is sitting next to me ,Firs he refused to believe but than he told me that Emanuel sent him these recordings claiming these are Emanuel's agents and than Indian guy sent be few more recordings and all were mine,,, and the thing to note is these were the Leads i sent to Reggie ,,, lol

so when other people are giving leads or my agents as an sample of Quality agents still Reggie is pointing on our Quality ,, there is always room for improvement and my agents are not top class agents but they are Good we never Give any false work to anyone ,,,we are know for our Quality ,,

I hope this story will make sense to you and have all your answers you can reply to reggie including snapshots of conversation .

Zeeshan

If someone is thinking logically then he will get it that the campaign offer is nothing else than a scam. Real clients like to go offshore for saving money and not for spending more. Not one client, which has all senses still together, will buy leads from an untrustworthy source where he knows that the leads are getting sold many times. Not one client will hire a broker or consultant from abroad because if something is running wrong, the client likes to have the responsible person reachable.

By looking at this construction what we have found at the scam here we see that the leads would be very expensive as there is a Reggie Alexandre and an Emmanuel Logan/Salamat which like to earn from the work of the call center. Does anyone think that a client will pay all these incomes as he can have everything cheaper? A client goes offshore because he likes to save money and not to spend more!

Already for the idea to resale a campaign, which is getting offered on the social networks from a Pakistan guy, should Reginald Alexandre consult a madhouse doctor for a check-up. I think that he needs some urgent help provided from a psychiatric hospital.

The problem of all scammers is that they lie so much that they are not able to remember their lies. For this reason the scammer Reginald Alexandre does not remember his own statements and tries to find now some excuses with arguments that are getting easily rejected from his previous statements. For this reason, the scammers get caught in contradictions.

Update February 4, 2016:  If you are following the comments on this article you can see how funny it is if scammers are discovering themselves. They are even too lazy to use their own brain. Reginald Alexandre has already confirmed in the Skype chat on December 1, 2015 the good quality of the generated leads with his words  "you can send as much as you feel comfortable with" and "after first payment im sure you will ramp up". Now the scammer like to make us to believe that the quality of the leads have been very poor.

On the other site the scammers are showing in their comments how the campaign got sold. As source is naming a Richie D, which is afraid to provide his full name, a company with the name Sun Edison. The only company with the name Sun Edison I have found at Google is:

Type	Public
Traded as	NYSE: SUNE
Industry	Renewable energy
Founded	1959
Headquarters	Maryland Heights, Missouri Belmont, California
Key people	Ahmad Chatila, President & CEO
Products	Polysilicon, Solar Wafers, Photovoltaic Plants, Solar Modules, Solar Energy
Revenue	US$2.484 billion (2014)[1]
Operating income	(US$536 million) (2014)[1]
Number of employees	7,300 (2014)[1]
Website	www.sunedison.com

Actually reports Google a Share price: SUNE (NYSE) 2.80 $ +0.01 (+0.36%)
3. February, 19:49 GMT-5.

For the case that Richie D is really working for that company than it will be time for him to search for a new job. Each company will fire such staff which is destroying their reputation.

Let us following the sales way of the reported campaign:

1. Sun Edison (USA)
2. Richie D (IP: 108.35.216.108, United States, New Jersey, South Orange, Provider: Verizon Online Llc)
3. Emmanuel Logan (IP: 119.153.149.155, Pakistan, Punjab, Rawalpindi, Pakistan Telecommunication Company Limited)
4. Reginald Alexandre (IP: 107.181.59.90, United States, Florida, Boca Raton, Hotwire Fision)
5. Zeeshan's call center (Pakistan)

All five like to make money with the generated leads. For this reason remains no money for the call center which has done the work. The problem in their arguments is that place 4 - Reginald Alexandre has already confirmed the quality of the leads on December 1, 2015. Place 2 - Richie D and 3 - Emmanuel Logan are saying now at the begin of February that the leads have been worse. How stupid are these scammers? It seems that they don't know that a chain is only as strong as its weakest link.

The case shows how easy it is for scammers to earn money while sleeping. All they need to say is "the generated leads" have been terrible instead of paying the centers. It even does not matter if one of their group has already confirmed the quality of the leads. In such a case they are even thinking that such a report will disappear for the only reason of their own contradictions!

I think that they are even not understanding with their untrained brain what in the real world is happening. For this reason they are trying even to bring up fake evidences. They are even not understanding that an investigator has more evidences as he is publishing during the first step.

Update Jan. 18, 2017:
Link from the Facebook profile Reggie Alexandre (https://www.facebook.com/reggie.alexandre?fref=ts) removed as it returns error 404 - not found.

Update November 18, 2015: The following shows how scammer are thinking how they can build up a business and how they are thinking how they can continue if they are getting catched to be scammer.

I have written the article one day after I have warned the scammer Phani Indra - Malladi Phanindra immediately as he had published the scam campaign in Facebook. In the hope that nothing will happen to him, he continued posting copying one campaigns after another from other sources where he even didn't know the source. It did even not make any difference for him if the campaign is genuine or not. He even does not have any knowledge how to identify a scam campaigns and he has ignored my warnings. Only important for him has been to make money. The way to get money and if the payer gets something for his money has not been important for him.

As the most of the campaigns are only available against an advanced fee are the campaigns nothing else than scam. A real client is searching for a broker or consultant which is near of his place and not abroad. The clients likes to have the possibility to make a complaint immediately and directly as soon as something goes wrong. If a client is searching abroad then he is searching directly for a center and not for a middle man. In this case he likes to avoid the kids game "Chinese message" and save the fee for the broker. For this reasons are 99.9% campaign offers with source from low wage countries nothing else than scam.

On this article he has shown an reaction and started to delete the campaign offers from his site after he even used a friend, which tried to explain me in the Facebook group "the campaign is from a friend":

My opinion is that people which have such a kind of friends don't need some enemies - such people are already punished with these kinds of friends!

Afterwards he started to delete the campaign from his site savebpo.com. In the social networks are the offers still available - only the link to his site is not working. Here a screenshot from the scam offer in Facebook from today morning:

As I told him, that he does not have any contract or permission with Deep Blue Marketing and for this he needs to remove the campaigns from Deep Blue Marketing too, he replied: "Are you talking about the UK Boiler Survey campaign with hot key transfer. Project ?". This answer shows that he even does not know the source of the campaigns and he had never any contact with any client or another broker. He has only copied campaigns from suspicious sources in the hope of getting rich from the up-front fees.

After he has deleted some campaigns - only from his site, he sent me the following message at Facebook:

I have just moved all energy campaigns to trash
All done now
I request you to remove my name from your blog
If you find any other scam or fraud projects in my site
Please contact the author

Sorry, but business is not a kindergarten game. For doing business you need to build up a reputation. Only to change the author of the site and using different names for the fraud does not bring a good reputation and does not release the owner of the site from beeing liable for the content. With other words is it nothing else than a nice try for continuing scamming centers by saying it is only a market place. Even a bad reputation is a reputation.

The whole story shows only how the scammers are trying to play man-in-the middle. For the case that the offered campaign is a real campaign how they like to make money with copy & paste. If the campaign is a scam than they get at least the up-front fee. In any case is it scam, because they even don't know who is the provider of the campaign and from where they have copied the campaign.

Original article November 17, 2015: Yesterday I found some unbelievable campaign offers in the social networks. The offers got posted from Phani Indra / Malladi Phanindra the owner of the domain savebpo.com. A warning about the scam offers got ignored from him, because today morning the offers still exists in the social networks and on his site savebpo.com. It seems that he thinks that he can get rich by asking an advanced fee from centers. In one worse case he even thinks that he can get 7 Lacs (US$ 10,574) for a campaign where data from the client need to be accessible to the salesperson. The client will get fined from the US FTC (Federal Trade Commission) with US$ 16,000 per record. AT&T had paid in the past for such a failure, where data got stolen during an outsourcing process and the fines have been even cheaper, US$ 25,000,000. This ones, which don't believe it can take a look at the FTC site or at my report about this case.

Not one client will take the risk to get fined. A client likes to save money by an offshore outsourcing process and not pay more than his top workers get paid for doing the job. As in the traditional outsourcing countries (Australia, Canada, European Union, U.S.) the consumer and customer data are protected by the data protection law and the fines for breaking the law are very high, not one client will outsource any campaign where the center needs to have access to their database. It does not matter if the data are getting misused by the center or stolen from by a someone else during a data breach. The business owner is liable in any case because he has collected the data.

Let us take a look at the offered scam campaign first

US International Inbound: Insurance Sector

Project description:

US Customer Care Process is to handle Inbound Calls of the customers who wanted to Inquire / Renew / claim / Transfer Insurance / Address or Other Modification.

• +/- Calls could be in Health Insurance in regards to : HMO, PPO, EPO and Miscellaneous Insurance of (Visitor Insurance, Green Card holders Insurance, Student Health Insurance,J1 Visa Insurance, OPT Students Insurance, Europe Travel Insurance, Health Insurance for Visa, International Health Insurance, Group Travel Insurance, Short-term Heath Insurance, Discount Cards, Global Employees Group Insurance .
  
  
• +/- Calls could be in Property and Casualty Insurance in regards to: Property (flood, earthquake, home, auto, pet) and Casualty (errors and omissions, workers’ compensation, disability, liability).
  
  
• +/- Calls could be in Reinsurance in regards to: Insurance of Proportional, Non Proportional, Risks Attaching Basis, Losses Occurring basis, Claims –Made basis.
  
  
• +/- Calls could be in vehicle Insurance in regards to: insurance of cars, trucks, motorcycles, and other road vehicles.
  
  
• +/- Calls could be in Life and Health insurance in regards to: Insurance of Health (Dental, Vision, Medications), Life (Long-Term Care, Accidental Death and Dismemberment, Hospital Indemnity), Miscellaneous (Europe Travel Insurance, Trip Cancellation Insurance, Cruise Insurance, Missionaries Insurance, marine Crew Insurance), Annuities (Securities) and Life and Annuities.

Seats : 10 Seats X 3 Shift
Payout : $10 Per Hour Per Agent
Billing : Approx 35 lakhs for 30 Seats. (Advance Billing for 1 Month at the time of Go Live)

Payment methodology: The Business Associate will diligently carry out Inbound Customer Care work; Business Associates will get calls on a regular daily basis as per below mentioned terms and conditions. Client agrees to provide Validation formats/Process document and other necessary information for processing documents to the Business Associate at the time of work commencement. The Business Associate shall submit the Reports as per schedule provided by the client; however Payouts are be released after getting the QC report of (bi-weekly) that particular period. The Client will pay each bill within maximum 5th of each month, all then payouts are going to be release after Quality Check Certificate. The Payout can be raised through e-mail or Fax and followed by hard copy. Q.C will be provided in 10-15 working days.

Quality: The Business Associate shall maintain accuracy of 84.99% for the processed as per Quality score card terms and norms. If the Business Associate cannot reach 84.99% accuracy on 1st submission then the Client shall give the Business Associate another 15 days for rectifying the mistake in future workings and there after the Client has the right to terminate this agreement on receiving 3rd Quality report with a further notice.

Documents Required:

• Company Profile and DOT Certificate
• Company’s LOI (Letter of Interest)
• Director’s Proof along with Senior Management Profile
• Pan Card o Company’s Registration Proof
• Center’s Screen Shots

Technical Requirements:

• 2 MBPS Leased Line + Server ( Min 8 GB RAM IBM X360 with Xeon Processor )
• 10-12 Seats capacity with 12 computers along with 12 headphones.
• Dual core Computers (Minimum) + 1 GB RAM.
• Server: “IBM X360 (Xeon Processor) with 8 GB RAM and 1 TB HDD (Minimum or more than that).
• PABX, ACD and CRM are from Client Side 4 MBPS Leased Line or we also accept if center wanted to use their Thin Clients shall operate in a Fiber rich environment with its own bandwidth.
• In Each Slot, A team of 10 (Ten), Agents (the Team), 1 Team Leaders, one Trainer. All mentioned above must be provided in One week, starting from the day this agreement is signed.

Commercial Charges Apply : Signup amount: INR 7,00,000

If you are interested contact us @ contact.savebpo@gmail.com or call us at 9701875999/ 8143444986

Please don’t ask for more details as you got them all in this post.

The offered campaign needs the knowledge of an insurance salesman. The education of an insurance salesman takes in Europe 3 years. How can agents, which don't know anything about insurances and centers where even the center owners don't know something about the law in foreign countries, will be able to handle such a job? How good the education in India is and how much interest about foreign laws gets already shown by offering such a sham campaign. The scammer is even too stupid to invent a real scam campaign.

That education of the scammer Phani Indra / Malladi Phanindra has been not better than passing far away from any school gets shown by the fact that he requires IBM X360 Xeon Processor for the center. it shows only that he has no idea about the requirements of a call center and the work of a call center. A client will not load any application to the server of the center. Into forms are getting only some text data to the server of the client submitted. Such a datatransfer to websites can get done at the lowest speed of a mobile Internet connection. Depending on the used codec from the center and the VoIP provider is additional a bandwidth between 8kBit/sec and 80kBit/sec per seat necessary. A bandwith of 1MBit/sec would be plenty enough for a center with 10 agents.

The scammer Phani Indra / Malladi Phanindra from savebpo.com seems even to be stupid, because I have warned him in a chat about the scam. As everybody can see it in the provided protocol below he agreed with it and continued to post more of his scam campaigns instead of deleting them. The provided timezone is GMT+1:

1:32pm Save Bpo:
Thank you for your caution
Ill look into this
but i see there are 3 centers running this process from 18 months
Can you help me with this ?

1:45pm Rudolf Faix: You can only delete it because it is against the U.S. consumer protection law. Some other option is not possible

1:45pm Save Bpo:
Hmm, Thank you
Well i got partnered with callcentersindia.com and got these projects
Do you think its worth to work with them ?

1:46pm Rudolf Faix: Each inbound project with consumer data is nothing else than scam (countries: Australia, Canada, European Union, U.S.)

1:47pm Save Bpo:
Sorry
with callcenterpartner.com *

1:47pm Rudolf Faix:
That is nothing else than an advanced fee scam. Agents would even not be able to handle it without a few month training
You should know about the law in the different countries before you are offering something

1:49pm Save Bpo: True

1:49pm Rudolf Faix: the only possible and legit campaigns are lead generation

1:50pm Save Bpo: Ill have a look into them

2:13pm Rudolf Faix: callcenterpartner has the campaign not at their homepage. Have I overseen it?

He did even not stop with his copy and paste process from callcenterpartners.com. He even copied the campaign from Deep Blue Marketing where onshore U.S. centers are getting searched. It seems that he thinks that U.S. companies are searching in India or on India websites for campaigns. For this idea you need to have studied, like he has written on his LinkedIn profile, at the Kakatiya University. We all know that intelligence is not commercially acquirable. Without thinking he has copied all campaigns from callcenterpartners.com - even the scam campaigns where data needs to get used, which are protected by law and not one client will give a center access to these data.

The above campaign gets found in the callcentersform.com and rssing.com. With other words the scammer even does not know from where he is copyng the campaigns. The only purpose or the campaign offers is to get an advance fee. That is nothing else than SCAM!!! All actions of the scammer are showing only how lazy he is. Malladi Phanindra / Phani Indra is even too lazy to invent his own campaigns. It seems to be very hard for someone which likes to have studied at an University to use his brain.

Summary

• Not one client will risk to get fined with millions of dollars for giving you access to his customer database. The fine is much higher then the client is able to save on such a project.
  
  
• Uneducated agents are not able to handle such a job
  
  
• Everwhere where you have to pay to get some campaigns you'll get only scammed
  
  
• Fees for the broker or consultant need to get paid from this one, which hires the broker or consultant and not from the company which shall do the work.
  
  
• Real brokers with a contract with a client have to work for the client and not for the center for this the client has to pay them
  
  
• Scammers like Phani Indra / Malladi Phanindra are thinking they can get rich by creating a website and copy and paste from others without any knowledge of the content. They even don't know that not one client is searching for a broker or consultant from abroad!
  For this reason it does not make any sense to create a platform like savebpo.com in India. Not one client will use it.
  
  
• Scammers from India are normally not listed with their sham companies on the site Ministry of Corporate Affairs (http://www.mca.gov.in/DCAPortalWeb/dca/SearchCIN.do). But be aware you can get scammed from listed companies there too.

Domain registration data from savebpo.com:

Domain Name: SAVEBPO.COM
Registry Domain ID: 1844257178_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Update Date: 2014-12-24T19:02:11Z
Creation Date: 2014-01-25T23:50:36Z
Registrar Registration Expiration Date: 2016-01-25T23:50:36Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: +1.4806242505
Domain Status: clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited http://www.icann.org/epp#clientUpdateProhibited
Domain Status: clientRenewProhibited http://www.icann.org/epp#clientRenewProhibited
Domain Status: clientDeleteProhibited http://www.icann.org/epp#clientDeleteProhibited
Registry Registrant ID:
Registrant Name: Phani Indra
Registrant Organization: SaveBpo
Registrant Street: 3-156/9/6,Vimaladevinagar
Registrant Street: Malkajgiri
Registrant City: Hyderabad
Registrant State/Province: Andhra Pradesh
Registrant Postal Code: 500047
Registrant Country: India
Registrant Phone: +91.9701875999
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email: kornersudden@hotmail.com
Registry Admin ID:
Admin Name: Phani Indra
Admin Organization: SaveBpo
Admin Street: 3-156/9/6,Vimaladevinagar
Admin Street: Malkajgiri
Admin City: Hyderabad
Admin State/Province: Andhra Pradesh
Admin Postal Code: 500047
Admin Country: India
Admin Phone: +91.9701875999
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Admin Email: kornersudden@hotmail.com
Registry Tech ID:
Tech Name: Phani Indra
Tech Organization: SaveBpo
Tech Street: 3-156/9/6,Vimaladevinagar
Tech Street: Malkajgiri
Tech City: Hyderabad
Tech State/Province: Andhra Pradesh
Tech Postal Code: 500047
Tech Country: India
Tech Phone: +91.9701875999
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Tech Email: kornersudden@hotmail.com
Name Server: NS1.IPAGE.COM
Name Server: NS2.IPAGE.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2015-11-16T12:00:00Z <<<

Mr. Vance Vogel, CEO and founder of The Marketing Source, has submitted together with an explanation that they are using CallAssistant instead of Avatar systems, the following statement of the FTC from September 11, 2009 (I have only removed the page breaks):

UNITED STATES OF AMERICA
FEDERAL TRADE COMMISSION
WASHINGTON, D.C. 20580
Federal Trade Commission
Division of Marketing Practices
September 11, 2009

Dear Mr. Bills:

You have requested an informal staff opinion as to the applicability to 2008 amendments to the Telemarketing Sales Rule (“TSR”) to a particular technology used by CallAssistant, L.C.(“CallAssistant”). The amendments at issue impose new restrictions on the use of prerecorded messages in telemarketing. 16 C.F.R. § 310.4(b)(1)(v); 73 Fed. Reg. 15204 (Aug. 29, 2008).

Specifically, these amendments require, as of December 1, 2008, that any outbound telemarketing call that delivers a prerecorded message include: (1) if the call could be answered in person by a consumer, an automated interactive voice and/or keypress-activated opt-out mechanism that the call recipient can use at any time during the message to assert a Do Not Call request pursuant to § 310.4(b)(1)(iii)(A); and (2) if the call could be answered by an answering machine or voicemail service, a toll-free telephone number that the call recipient can use to assert a Do Not Call request pursuant to § 310.4(b)(1)(iii)(A). Additionally, as of September 1, 2009, the amendments prohibit any outbound telemarketing call that delivers a prerecorded message unless the seller has obtained from the recipient of the call an express agreement, in writing, that evidences the willingness of the recipient of the call to receive calls that deliver prerecorded messages by or on behalf of that seller and includes such person’s telephone number and signature.

As described in your letter, CallAssistant uses technology that enables its calling agents to interact with the recipient of a call using his or her own voice or by substituting appropriate audio recording of a response. According to your letter, when used to place outbound telemarketing calls, this technology works as follows:

A live agent using the System places a call to a consumer and hears the consumer greeting. In response to the greeting, the agent may elect to speak to the call recipient using his or her voice, or may press a button to play an appropriate recorded script segment. After the agent’s response, the agent listens to the consumer customer’s reply. After listening to the consumer’s reply, the live agent again chooses whether to speak to the call recipient in his or her own voice, or another recording. At all times, even during the playing of any recorded segment, the agent retains the power to interrupt any recorded message to listen to the consumer and respond appropriately.

In adopting the 2008 amendments, the Commission 1 recognized that in the future prerecorded message might eliminate the objections that prompted the adoption of the these rules and justify exemptions permitting interactive prerecorded messages:

[T]he Commission notes that it is aware that the technology used in making prerecorded messages interactive is rapidly evolving, and that affordable technological advances may eventually permit the widespread use of interactive messages that are essentially indistinguishable from conversing with a human being. Accordingly, nothing in this notice should be interpreted to foreclose the possibility of petitions seeking further amendment of the TSR or exemption from the provisions adopted here.

73 Fed. Reg. 51180 (Aug. 29, 2008).

Furthermore, according to your description, “live agents hear every word spoken by the call recipient, and determine what is said” in response. A single agent always stays with a call from beginning to end.

You seek an opinion as to whether the amended TSR provisions on the use of prerecorded messages in telemarketing apply to CallAssistant’s calls that employ the technology summarized above. Based on the description of the technology included in your letter, the staff of the Federal Trade Commission has concluded that the 2008 TSR amendments cited above do not prohibit telemarketing calls using this technology if the calls that otherwise comply with the TSR and other applicable law. The 2008 amendments at 16 C.F.R. § 310.4(b)(1)(v) prohibit calls that deliver a prerecorded message and do not allow interaction with call recipients in a manner virtually indistinguishable from calls conducted by live operators. Unlike the technology that you describe, the delivery of prerecorded messages in such calls does not involve a live agent who controls the content and continuity of what is said to respond to concerns, questions, comments – or demands – of the call recipient.

In adopting the 2008 TSR amendments, the Commission noted that the intrusion of a telemarketing call on a consumer’s right to privacy “may be exacerbated immeasurably when there is no human being on the other end of the line.” 73 Fed. Reg. at 51180. The Commission observed that special restrictions on prerecorded telemarketing messages were warranted because they “convert the telephone from an instrument for two-way conversations into a oneway device for transmitting advertisements.” Id.1 Consequently, in Staff’s view, the concerns about prerecorded messages addressed in the 2008 TSR amendments do not apply to the calls described above, in which a live human being continuously interacts with the recipient of a call in a two-way conversation, but is permitted to respond by selecting recorded statements.

Nevertheless, the use of such technology in a campaign to induce the sales of goods or services, or charitable donations is “telemarketing” under the Telemarketing and Consumer Fraud and Abuse Prevention Act, 15 U.S.C. § 6106(4), and therefore must comply with the Rule’s other requirements and prohibitions. In particular, the technology must connect an outbound telephone call to a live agent within two seconds of the call recipient’s completed greeting. 16 C.F.R. § 310.4(b)(1)(iv). The agents making calls using this technology must disclose the purpose of the call, the identity of the seller, make other required disclosures, and comply with other TSR provisions preventing deceptive and abusive conduct. Id. §§ 310.3 and 310.4.

Please be advised that this opinion is based exclusively on all the information furnished in your request. This opinion applies only to the extent that actual company practices conform to the material submitted for review. Please be advised further that the views expressed in this letter are those of the FTC staff. They have not been reviewed, approved, or adopted by the Commission, and they are not binding upon the Commission. However, they do reflect the opinions of the staff members charged with enforcement of the TSR.

Lois Greisman
Associate Director
Division of Marketing Practices

 In short - the system Virtual Voice Technology is only legal if:

• a live agent hears the called party from the greeting until the hang-up or transfer.
• an agent is active in the line within 2 seconds the called party has finished his greeting.
• the live agent is free in his choice to speak with the called party or playing prerecorded messages.
• if the live agent is playing prerecorded messages he needs to have a possibility to stop the playback.
• the Telemarketing Sales Rules (TSR) does not get changed.

If the main and only purpose of the software an illegal action then this software is illegal. In the case of the Avatar system is service legal because at the site from the Federal Trade Commission are listed a few cases where Robocalls are allowed:

Some prerecorded messages are permitted — for example, messages that are purely informational. That means you may receive calls to let you know your flight’s been cancelled, reminders about an appointment, or messages about a delayed school opening. But the business doing the calling isn’t allowed to promote the sale of any goods or services. Prerecorded messages from a business that is contacting you to collect a debt also are permitted, but messages offering to sell you services to reduce your debt are barred.

Other exceptions include political calls and calls from certain health care providers. For example, pharmacies are permitted to use prerecorded messages to provide prescription refill reminders. Prerecorded messages from banks, telephone carriers and charities also are exempt from these rules if the banks, carriers or charities make the calls themselves.

As you see in the above statement are legal and illegal purposes for Robocalls available. Illegal is this technology for making business (promoting any goods or services) in the United States of America. That the Avatar technology is a Robocall technology gets found out by reading the judgement from the United States District Court for the Southern District of Texas Houston Division, Civil Action No. H-13-2777, Case 4:13-cv-02777 from January 28, 2014 (.pdf). In this case Flowroute got sued to conspire with Avatar because: "Flowroute’s VoIP services, and employing Flowroute’s Calling Name Management Service ('CNAM-MS') to alter the caller’s identification as it appeared on Plaintiff’s cellular phone." Like expected had this case a positive end for Flowroute. The same way like Flowroute is Avatar only a service provider and is not responsible for the misusage of their products from their customers.

At Federal Trade Commission - Consumer Information - What to do if you get a Robocall explains the FTC attorney Kati Daffan in here video and in the first paragraph of the transcription what is a Robocall:

If you have a telephone, robocalls may be ruining your day. I'm Kati Daffan, an attorney at the Federal Trade Commission. If you answer the phone and hear a recorded message instead of a live person, it's a robocall. If the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal period.

Playing pre-recorded messages or compile manually pre-recorded messages live will remain to be a prerecorded material and is never the same like speaking to a live person. There is no way to foresee all possibilities during a call. For this reason a live speaking agent cannot get replaced.

A short description of the Avatar system is that a call center agent is playing prerecorded messages to the called ones. The messages are getting selected depending on the answers from the called ones. With other words the called one does not speak with a real agent and for some questions are even no prerecorded answers available. Only if the called one is interested in the offer he gets transferred to a real person. One agents handles normally two calls at the same time. I think everybody knows the result of mulittasking.

Avatar is promoting their services as "Lead Generation without the accent". From my own experience and from the experience of my customers is it in the German speaking area of Europe (Austria, Germany and a part of Switzerland) not important to speak without an accent to make a sale. Much more important is it to adjust your own communication within splits of a second to the same level as your presumptive customer is using. A joke during the communication at the right time can be an ice breaker. This cannot get done by using prerecorded messages. Already the first impression a sales person is making can lead to a good business or to a total loss.

Avatar Technologies Phl, Inc. is providing their services only B2B and for this reason they need not warn about the misusage of their product. From business owners is it expected that they know the law in their country and in the country they are serving. For a consumer are the offered services not from any interest. For this reason they need not warn them about the illegal use of their products.

The FTC is challenging the DEF CON community to create a tool that people can use to block and forward unwanted robocalls automatically. Forwarded calls will go to a honeypot — a data collection system that researchers and investigators can use to study the calls. See the contest descriptions and the winners of the 2015 Robocalls: Humanity Strikes Back Contest.

Look at the videos where an attorney from the FTC explains the illegal Robocalls.

Clark-et-al.-v-Avatar-Technologies-Phl-Inc.-et-al.-Decision.pdf (128.96 kb)

It is difficult for offshore call centers to provide their services by using a legal way. On one side they need to work lucrative on the other side they need to keep themselves on the law and government regulations of the destination country of their calls, what makes their work very difficult.

If you are watching the following video or read the transcript from the FTC attorney Kati Daffan, then you’ll get it that you are not allowed to greet the called one with a recording and if the center likes to sell something – what is in the most cases the reason for the call from an offshore call center – then the client of the center needs to have a written permission of their victims, which should get called.

The first problem with the greeting done by a life person can get easily handled by adjusting the dial system that every time is at least one free agent is available who can take the call immediately and greet the called one.

If the client provides calling data the second problem can get solved too. In respect to the data protection law is the client not allowed to provide more detailed information as can get found in a public phone directory. In any case should keep the center a copy of the data transmission or the email with the access to the data for having a proof. The center shall keep the proofs at least 10 years in evidence.

We can find the following explanations from the FTC attorney Kati Daffan about Robocalls at the homepage of the Federal Trade Commission (FTC):

Few things can be more annoying than answering the phone while you're in the middle of something — and then being greeted by a recording.

If you receive a robocall trying to sell you something (and you haven’t given the caller your written permission), it’s an illegal call. You should hang up. Then, file a complaint with the FTC and the National Do Not Call Registry.

Transcript from the video above:

If you have a telephone, robocalls may be ruining your day. I'm Kati Daffan, an attorney at the Federal Trade Commission. If you answer the phone and hear a recorded message instead of a live person, it's a robocall. If the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal period.

So when you get an illegal robocall, here's what to do. Hang up the phone. Don't press one to speak to a live operator. And don't press any other number to get off the list. If you respond by pressing any number, it will probably just lead to more robocalls.

You might consider contacting your phone provider and asking them to block the number and whether they charge for that service. Remember that telemarketers change caller ID information easily and often. So it might not be worth paying a fee to block a number that will change.

Finally, contact the FTC to report your experience. You can do that online at ftc.gov or by calling 1-877-FTC-HELP. To learn more about illegal robocalls and what the FTC is doing to stop them, visit ftc.gov/robocalls. That's ftc.gov/robocalls.

Source: The Federal Trade Commission

Another video from the FTC attorney Kati Daffan give some more information:

Transcript of the video above:

If you have a telephone, it probably seems like illegal robo calls are out of control. I'm Kati Daffan, an attorney at the Federal Trade Commission. If you pick up the phone, and hear a recorded message instead of a live person, that's a robocall.

Consumers are getting more and more robo calls, and they are not happy about it. As the number of calls has multiplied, the number of complaints has, too. The reason for the spike in robo calls has to do with technology. Companies are using auto dialers, that can send out thousands of phone calls every minute, for an incredibly low cost.

What's important is that the companies that use this technology don't bother to screen for the numbers on the National Do Not Call Registry. If a company doesn't care about obeying the law, you can be sure they're trying to scam you. You've probably gotten robo calls about candidates running for office, or charities asking for donations. These robo calls are allowed. But any robo call that's trying to sell you something probably is illegal, unless you've given your written permission to get calls from that company.

The FTC has stopped billions, yes billions, of robo calls in the last two years. Tracing these calls is a tough job, and there are a few reasons for that. One, is that many different companies use the same, or very similar, recorded messages. Another, is that they fake the caller ID information that you see on your phone. That's called caller ID spoofing, and new technology makes it very easy to do. And the third, is that the robo callers often place the calls through internet technology, that hides their location.

At the FTC, we're continuing our aggressive enforcement efforts. And we're also looking for innovative, technological solutions to the robo call problem. For more information, please visit ftc.gov/robocalls. That's ftc.gov/robocalls.

Source: The Federal Trade Commission

Don’t forget that the fines in the U.S. are very high. Everybody who needs to defend himself in front of the law court will think first about himself and will very fast forget his given promises only for the reason that the fine will be a little bit less drastically. Your client will be coming first into the focus of the investigators, because you are selling his products. So your client or broker will in the best case provide the contact details of his partner in crime to the state attorney for getting a better deal for his own judgement. He will even try to make you alone guilty for his own fails. You need to have in this case proofs for your own protection and defense.