Offshore Outsourcing & Scammer

If the main and only purpose of the software an illegal action then this software is illegal. In the case of the Avatar system is service legal because at the site from the Federal Trade Commission are listed a few cases where Robocalls are allowed:

Some prerecorded messages are permitted — for example, messages that are purely informational. That means you may receive calls to let you know your flight’s been cancelled, reminders about an appointment, or messages about a delayed school opening. But the business doing the calling isn’t allowed to promote the sale of any goods or services. Prerecorded messages from a business that is contacting you to collect a debt also are permitted, but messages offering to sell you services to reduce your debt are barred.

Other exceptions include political calls and calls from certain health care providers. For example, pharmacies are permitted to use prerecorded messages to provide prescription refill reminders. Prerecorded messages from banks, telephone carriers and charities also are exempt from these rules if the banks, carriers or charities make the calls themselves.

As you see in the above statement are legal and illegal purposes for Robocalls available. Illegal is this technology for making business (promoting any goods or services) in the United States of America. That the Avatar technology is a Robocall technology gets found out by reading the judgement from the United States District Court for the Southern District of Texas Houston Division, Civil Action No. H-13-2777, Case 4:13-cv-02777 from January 28, 2014 (.pdf). In this case Flowroute got sued to conspire with Avatar because: "Flowroute’s VoIP services, and employing Flowroute’s Calling Name Management Service ('CNAM-MS') to alter the caller’s identification as it appeared on Plaintiff’s cellular phone." Like expected had this case a positive end for Flowroute. The same way like Flowroute is Avatar only a service provider and is not responsible for the misusage of their products from their customers.

At Federal Trade Commission - Consumer Information - What to do if you get a Robocall explains the FTC attorney Kati Daffan in here video and in the first paragraph of the transcription what is a Robocall:

If you have a telephone, robocalls may be ruining your day. I'm Kati Daffan, an attorney at the Federal Trade Commission. If you answer the phone and hear a recorded message instead of a live person, it's a robocall. If the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal period.

Playing pre-recorded messages or compile manually pre-recorded messages live will remain to be a prerecorded material and is never the same like speaking to a live person. There is no way to foresee all possibilities during a call. For this reason a live speaking agent cannot get replaced.

A short description of the Avatar system is that a call center agent is playing prerecorded messages to the called ones. The messages are getting selected depending on the answers from the called ones. With other words the called one does not speak with a real agent and for some questions are even no prerecorded answers available. Only if the called one is interested in the offer he gets transferred to a real person. One agents handles normally two calls at the same time. I think everybody knows the result of mulittasking.

Avatar is promoting their services as "Lead Generation without the accent". From my own experience and from the experience of my customers is it in the German speaking area of Europe (Austria, Germany and a part of Switzerland) not important to speak without an accent to make a sale. Much more important is it to adjust your own communication within splits of a second to the same level as your presumptive customer is using. A joke during the communication at the right time can be an ice breaker. This cannot get done by using prerecorded messages. Already the first impression a sales person is making can lead to a good business or to a total loss.

Avatar Technologies Phl, Inc. is providing their services only B2B and for this reason they need not warn about the misusage of their product. From business owners is it expected that they know the law in their country and in the country they are serving. For a consumer are the offered services not from any interest. For this reason they need not warn them about the illegal use of their products.

The FTC is challenging the DEF CON community to create a tool that people can use to block and forward unwanted robocalls automatically. Forwarded calls will go to a honeypot — a data collection system that researchers and investigators can use to study the calls. See the contest descriptions and the winners of the 2015 Robocalls: Humanity Strikes Back Contest.

Look at the videos where an attorney from the FTC explains the illegal Robocalls.

Clark-et-al.-v-Avatar-Technologies-Phl-Inc.-et-al.-Decision.pdf (128.96 kb)

It is difficult for offshore call centers to provide their services by using a legal way. On one side they need to work lucrative on the other side they need to keep themselves on the law and government regulations of the destination country of their calls, what makes their work very difficult.

If you are watching the following video or read the transcript from the FTC attorney Kati Daffan, then you’ll get it that you are not allowed to greet the called one with a recording and if the center likes to sell something – what is in the most cases the reason for the call from an offshore call center – then the client of the center needs to have a written permission of their victims, which should get called.

The first problem with the greeting done by a life person can get easily handled by adjusting the dial system that every time is at least one free agent is available who can take the call immediately and greet the called one.

If the client provides calling data the second problem can get solved too. In respect to the data protection law is the client not allowed to provide more detailed information as can get found in a public phone directory. In any case should keep the center a copy of the data transmission or the email with the access to the data for having a proof. The center shall keep the proofs at least 10 years in evidence.

We can find the following explanations from the FTC attorney Kati Daffan about Robocalls at the homepage of the Federal Trade Commission (FTC):

Few things can be more annoying than answering the phone while you're in the middle of something — and then being greeted by a recording.

If you receive a robocall trying to sell you something (and you haven’t given the caller your written permission), it’s an illegal call. You should hang up. Then, file a complaint with the FTC and the National Do Not Call Registry.

Transcript from the video above:

If you have a telephone, robocalls may be ruining your day. I'm Kati Daffan, an attorney at the Federal Trade Commission. If you answer the phone and hear a recorded message instead of a live person, it's a robocall. If the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal period.

So when you get an illegal robocall, here's what to do. Hang up the phone. Don't press one to speak to a live operator. And don't press any other number to get off the list. If you respond by pressing any number, it will probably just lead to more robocalls.

You might consider contacting your phone provider and asking them to block the number and whether they charge for that service. Remember that telemarketers change caller ID information easily and often. So it might not be worth paying a fee to block a number that will change.

Finally, contact the FTC to report your experience. You can do that online at ftc.gov or by calling 1-877-FTC-HELP. To learn more about illegal robocalls and what the FTC is doing to stop them, visit ftc.gov/robocalls. That's ftc.gov/robocalls.

Source: The Federal Trade Commission

Another video from the FTC attorney Kati Daffan give some more information:

Transcript of the video above:

If you have a telephone, it probably seems like illegal robo calls are out of control. I'm Kati Daffan, an attorney at the Federal Trade Commission. If you pick up the phone, and hear a recorded message instead of a live person, that's a robocall.

Consumers are getting more and more robo calls, and they are not happy about it. As the number of calls has multiplied, the number of complaints has, too. The reason for the spike in robo calls has to do with technology. Companies are using auto dialers, that can send out thousands of phone calls every minute, for an incredibly low cost.

What's important is that the companies that use this technology don't bother to screen for the numbers on the National Do Not Call Registry. If a company doesn't care about obeying the law, you can be sure they're trying to scam you. You've probably gotten robo calls about candidates running for office, or charities asking for donations. These robo calls are allowed. But any robo call that's trying to sell you something probably is illegal, unless you've given your written permission to get calls from that company.

The FTC has stopped billions, yes billions, of robo calls in the last two years. Tracing these calls is a tough job, and there are a few reasons for that. One, is that many different companies use the same, or very similar, recorded messages. Another, is that they fake the caller ID information that you see on your phone. That's called caller ID spoofing, and new technology makes it very easy to do. And the third, is that the robo callers often place the calls through internet technology, that hides their location.

At the FTC, we're continuing our aggressive enforcement efforts. And we're also looking for innovative, technological solutions to the robo call problem. For more information, please visit ftc.gov/robocalls. That's ftc.gov/robocalls.

Source: The Federal Trade Commission

Don’t forget that the fines in the U.S. are very high. Everybody who needs to defend himself in front of the law court will think first about himself and will very fast forget his given promises only for the reason that the fine will be a little bit less drastically. Your client will be coming first into the focus of the investigators, because you are selling his products. So your client or broker will in the best case provide the contact details of his partner in crime to the state attorney for getting a better deal for his own judgement. He will even try to make you alone guilty for his own fails. You need to have in this case proofs for your own protection and defense.

Krishna Varma does not know that blackmailing is a crime in each country. It is a pity that he got scammed, but that does not give him the right to become himself a criminal and blackmail others which have nothing to do with his case. He tries even to blackmail people which like to help him. Such a person has never learned something or have visited any school and cannot be a trusted business partner. With other words Krishna Varma did everything wrong what he could do wrong. Instead of asking for help and helping by the investigation he tried to blackmail everybody, which he found. With his try to blackmail others he destroyed every possibility that someone can help him.

If someone enters into a business, which does not bring him the expected profit, then he has the possibility to cancel the contract as soon as he gets it that he does not make any profit or he makes some losses. Blackmailing is not a legal way to correct his own wrong decision.

Krishna Varma from Hyderabad, email: iamkrishnavarma@gmail.com, does not understand how the offshore outsourcing business is functioning. Now he tries to impress with big words, baseless threats and blackmailing legal working companies. He is guilty by himself that he got scammed. He simple did not do his homework by making a background check. The mentioned campaign is for centers free available because the broker gets paid from the client.

That is a pity that he got scammed, but he can only file a case against this one, whom he has paid or he has made a contract and not against someone else. If he has paid any upfront fee then this one, which has taken the money has no contract with the client and would have disappeared already. The campaign itself is available for call centers free of charge and does not require any payments. Brokers and customers from brokers are not getting entertained.

The client will not pay something for that what he is not guilty for the case that he got scammed by the man in the middle method. If Krishna Varma likes to lose more money in such a case, than he can file a court case at the local court of the client. The Supreme Court and the court in India are not responsible for the case he has a contract with an U.S. company. Such a threat shows that Krishna Varma anything from business law. It would be recommended that he consults a good local attorney before he attacks others for his own fails. A cheaper way would be to file a case at the Federal Trade Commission (FTC). The FTC has for this purpose an Complaint Assistant, which can get found at https://www.ftccomplaintassistant.gov/.

It is in the US not illegal to hire offshore call centers for calling US customers. Would it be illegal then he liked to be a partner in crime of an illegal activity. He needs to provide victims and proves that called customers got cheated. That will be very difficult for an outsider.

Everybody, who made wrong investments, is guilty by himself. The business is hard and not a playground. Maybe Krishna Varma thinks that he is still playing in the sandpit. If Krishna Varma has made investments without having a valid contract with the client then he is guilty by himself because he did not prove the promises and trusted to the words of the scammer.

I got forwarded the following email with the comment from Robbie Middleton: “I have never seen this name Krishna Varma.”. As I only try to help by listing the scammers without any financial interest I have tried to get in contact with Krishna Varma and asked him to send me the email headers for finding out the scammers. He sent an answer how he felt betrayed, but he did not send one of the email headers, which makes it possible to find the man in the middle. That a man in the middle is exists is fact because he is not known from the client, but he can work.

Instead of delivering the necessary data he tried to attack me too with a baseless complaint where even not proves can get listed and tried to blackmail me too:

http://www.complaintboard.com/rudolf-faix-complaints-l27003.html

 

What is this What the fuck you are doing from peoples Please i have no time to argue with you ok Kindly  tell To robbie to refund my loss pr else i will make you also in the list By a screen shot of your mail

If someone is listing scammer and scams then you'll find revenges wherever some postings are not getting verified. As I'm not offering something or selling something on the Internet I'm not interested in such a case to take any action against such a posting - it would keep me only busy. If someone does not trust me for such a unproved posting than it his problem and not mine. I have not more and not less if someone belives me or not.

Maybe Krishna Varma has been on drugs or drunk as he has written the following email:

From: Krishna Varma [mailto:iamkrishnavarma@gmail.com]
Sent: Thursday, August 27, 2015 1:08 AM
To: middleton
Subject: Fwd: Final Notice For you all TMS/VVT

 

Hello

TMS/VVT

My self i am Krishna Varma  From Hyderabad Leaving near by Your Head Office of VVT .

I have gathered total 19 companies which have been gone loss because of you all and also for your idiotic commissions and VOIP CPD . So here we are gathered and going to file a complaint on India And on the same way at Your place you i think the location of your Judicial Is http://www.floridasupremecourt.org/ and also at http://www.largo.com/department/division.php?structureid=33 and also on India and also in bangladesh and in india total 4 states were ready to put a case on their places and  I know the main Secrets of your business its an illegal to run an BPO Numbers dailling from India and also cheating USA citizens with your Technology.

The Final Conclussion is You have to pay the loss of mines or else i will be go head with all those companies and we all will send you to prison . with complete documentations and posters are also ready to post on your area walls and also in Web and linked IN with complete proofs and conversations of Robbie Vance Donna Dylan And new Guy VVT dont know his name perfectly . even i posted a complaint on your company but no response even a idiot have been commented too i wont leave any . and listen i invested 5 lakhs for systems and salaries of 4 months even i dint paid any uprent to any one i directly contacted to Robbie by seeing add on BPO Friends. 

No more Discussions if you all want to survive cool with your business you have to pay my loss of 3 Lakh because systems are my own no need for that . or else your company will we seased and you all will be in prison . for this even i will spend more 5 Lakhs to do this all. 

If you want you close this issue cool and calm then credit my amount on my account . 

If you wont reply to this mail you will directly get a call . from were the call comes even you wont think .

i am really frustrated with you all i just done for 4 months i have 5 lakhs loss if i do it for 1 year i have to die . if it comes i will die by writing your names and i will mention because of Robbie and Vance i am going to die . 

So clear this issue as soon as possible by this week or else the posts and posters will be going every were and every websites and linked in too... 

And VVT  this message is for the Indian guy you cant understand this tell him to read this 

Hello mr VVT naku ne peru telusu ne vuru telusu me babu garu cheyse pani telusu mariyadhaga nuvu indhulo nunchi thapuko ledu ante ne medha kuda kalipe vestha case motham 24 companies ready ga unnai case veyatanike aa robbie and vance gadi valla naku ochinna nastam 5 lakhs and VOIP baga yekuvga vesthunadu unlimited voip na dagara monthly 500$ ke chesthunna kotha campaigns anni . kani TMS vadu 1350$ for one month ante yearly 1 crore aaa motham motham baitake lagutha nenu yevaro telusukovali anni undhi kada na peru Krishna Varma . na status and na background chupistha . manchiga job cheskuntuunav and freelance lo manchi rating undhi andhuloni ma vurru dagara nundi ochi HYD lo yedo cheskuntunav  chesko kani VVT nunchi thapuko . na dagara proofs tho ready ga unna thatukoleyv direct ga ralengi vellipothav thamudu . 

naku niku ye kakshalu levu kani TMS ekada Indians ne loss chestunaru musti padesthunadu edheyna mana India meda unna respect aaa. 

Voip kavali ante nene estha okka company Voip Kosam valake nenu pay cheskunta . free ga thiskomanu voip charges lekunda bills veyamanu .

Conclusion For this all issues Pay my loss or else Make profits to the centers from now on wards. change your attitude and Way of your Commissions . 

Krishna Varma needs to understand first that he is guilty for his losses by himself. Nobody is pressured into working on this campaign. There are other campaigns without any up-front fees available too. The demand determines the supply. That means if nobody likes to take a campaign then the payment will rise and if many centers like to get this campaign than the payment will come down.

We can compare this case with the following email:

Hello Good day and How are you?
Firstly, I apologize for sending you this sensitive information via E-mail.
I am Mr. George Culmer from Lloyds banking Group United Kingdom.  I saw your
profile and I want to have a Joint Venture with you. You can view my website
and contact me for more details.
http://www.lloydsbankinggroup.com/Our-Group/directors/#
PLEASE REPLY ON THIS Email WITH YOUR MOBILE TEL: georgecul042@gmail.comMr.
George Culmer.
Mobile: +44 708 769 1912

The email looks like someone is searching a business partner, but this is only done at the first view. If we take a look at the email headers then we see the source of the email (I have made the source ip bold):

Return-path: <maria@villegaseditores.com>
Envelope-to: someone@somewhere.com
Delivery-date: Thu, 27 Aug 2015 16:28:43 -0400
Received: from [66.132.241.237] (port=42078
helo=server.villegaseditores.com)
        by wdc003.hawkhost.com with esmtps
(TLSv1.2:DHE-RSA-AES256-GCM-SHA384:256)
        (Exim 4.85)
        (envelope-from <maria@villegaseditores.com>)
        id 1ZV3mt-000G6N-2Q
        for someone@somewhere; Thu, 27 Aug 2015 16:28:43 -0400
Received: (qmail 13411 invoked by uid 48); 27 Aug 2015 05:48:04 -0400
Received: from 41.220.68.246 ([41.220.68.246]) by
 webmail.villegaseditores.com (Horde Framework) with HTTP; Thu, 27 Aug 2015
 05:48:03 -0400
Message-ID: <20150827054803.160813uan4n3913n@webmail.villegaseditores.com>
Date: Thu, 27 Aug 2015 05:48:03 -0400
From: George Culmer <maria@villegaseditores.com>
Reply-to: georgecull042@gmail.com
To: undisclosed-recipients: ;
Subject: JOIN VENTURE
MIME-Version: 1.0
Content-Type: text/plain;
 charset=ISO-8859-1;
 DelSp="Yes";
 format="flowed"
Content-Disposition: inline
Content-Transfer-Encoding: 7bit
User-Agent: Internet Messaging Program (IMP) H3 (4.3.9)
X-EsetId: 37303A296EDFC361617D62

If we take now a look at the location of the ip 41.220.68.246 we will find out that the email got sent from:

IP Address	Country	Region	City	ISP
41.220.68.246	Nigeria	Lagos	Lagos	Ip Adddress Assigned To Mtn N Mobile Data Services.

Does anybody think that this location is a trusted source?

Does anyone think that Lloyds Banking Group will refund the losses which you'll make with this scam?

If you are not making any background check in such a case and you'll make business in such a case you'll be guilty by yourself for your losses. If you even don't help any investigation in such a case than you are even stupid and have no chance to get anything back.

Ambuj Sahoo tries to impress me with his barking and wrong information in his email. Instead of reading and try to understand first my article "Scammer: Richa Software Solutions - richasoftwaresolutions.com - Ambuj Sahoo - Priti Das" he tries to impress me with things, which I have never written about Richa Software Solutions, and he likes to distract with arguments which I have used for other scammer. It seems that Ambuj Sahoo is not able to read or he is not understanding English. Another possibility is that he has no arguments against what I have analyzed and tries to impress with barking for something completely different.

In summary is written at my previous article that the offered campaigns are not possible taking into account the law in the traditional outsourcing countries (Australia, Canada, European Union, New Zealand, USA). This argument is not invented. You can prove it by reading the Data Protection law of these countries. You can find even a court order by following the link in my article about "Data of 280,000 customers stolen: AT&T lost over $ 25 million". AT&T needed to pay a fine of US$ 25 million for 280,000 stolen customer data records during an outsourcing process. Do you really think that one company owner is so stupid and will risk such a fine by providing law protected data for you?

You can find a copy of the email which he sent to me on July 9, 2015 and on July 16, 2015 at the end of this article. In the following part I citate now only his arguments and comment them:

First of all if you go through my company domain ( www.richasoftwaresolutions.com) details then you can clearly see that every information about my company has been clearly DISPLAYED. All the details of my company address,e-mail id,contact details everything is very transparent to every one which is also mentioned on my website. Then how can you say that my information is secret and hidden on web.

The domain registry data are getting found at the end of my article "Scammer: Richa Software Solutions - richasoftwaresolutions.com - Ambuj Sahoo - Priti Das". Here gets already the first understanding problem found. The sentence "If you take a look at the Alexa global traffic rank, then you see that even the domain richasoftwaresolutions.com is a big secret on the web." means that nobody is visiting the domain richsoftwaresolutions.com. I suggest Ambuj Sahoo to change the person which is translating the content for him or to use Google translator. In any case he need to use his brain to get everything in context.

We never mention in our Project presentation that our parent client belongs to California,USA,then how COULD you KNOW that??

Here we have the next case that Ambuj Sahoo is not understanding English. I have written under the sample screenshot in my article "Scammer: Richa Software Solutions - richasoftwaresolutions.com - Ambuj Sahoo - Priti Das": "For the case that the provided date are an image the scam gets proven that not one in USA (San Bernardino is located in California, USA) will use such a character set." There is nowhere written that the client is from California, USA.

Yes we charge a Application Fees which is meant for our processing, legal documentation charge and deposit which we have to also forward to the vendor who allot us the project slots.

With this message is Ambuj Sahoo confirming that he is nothing else than a retailer of another scammer and he has no contract with any client. In this case, he has not fulfilled his commercial due diligence and is fully responsible for all disputes. In the worst case you have only the problem that you cannot reach into the pocket of a naked one.

Let us take a look again into the "Form Filling" offer from the retailer Richa Software Solutions. There is written:

• 1 center with 10 ID's are earning 4,48,000 INR per month. That are arround US$ 7,060/month
  
  
• The aggreement has a duration of 11 months. That means a center earns US$ 77,660 during the 11 months (7,060 * 11 = 77,660)
  
  
• In the email is written "This is a very genuine process which is also continue in our nearly 100+ Indian centers with China,Philippines,Srilanka International center also." If it is already running on 100 centers then the client has to pay for the work US$ 7,766,000 during the 11 months. All companies at the world, which can have such a yearly budget for a "Form Filling" process, I can call in one or two hours.

The problem is only that all this companies have an army of computer programmers, data base specialists and operators which are doing a convertion of such data within a week with 100% accuracy and without any manual typing. If you think now then you know that this process is nothing else then scam because not one company at the world will spend US$ 7 million for a data entry process where they need to prove the data for the same amount again if they can get the work done for less than US$ 10,000, in less than a week and without any risk for getting fined!

Summary: We see in this case how campaigns are getting traded from one retailer to next one. As scammer are lazy they are even not proving if the campaign is possible in respect to the law of the outsourcing country. They only like to earn from retailing campaigns. Such people like Ambuj Sahoo together with the greediness of the center owners have destroyed the complete offshore outsourcing industry. As the customer data got traded and the problems have been coming larger the traditional outsourcing countries have adjusted their data protection law. For this the offered campaigns where customer or consumer data are involved are nothing else than SCAM.

Who is a retailer of a scammer need not wondering himself to get called to be a SCAMMER! It does not matter if someone is scamming by himself or retailing from a scammer. The result for the center and in both cases the same. The result in front of the law court is for the scammer and his retailer the same too.

The complete email from Ambuj Sahoo sent to me on July 9, 2015 and on July 16, 2015 - I have only removed the documents (company registration and pan card) which he sent in copy:

Rudolf Faix <rudolffaix@gmail.com>

NOTICE AGAINST THE POST

Ambuj Sahoo <ambuj@richasoftwaresolutions.com>	16. Juli 2015 um 13:22
An: rudolf.faix@wwpa.com, rudolf.faix@wwpa.eu, rudolffaix@gmail.com
Hope you are well !!!!!!!!!!!!!!!!!!!!!!!!! I am Mr Ambuj Kumar Sahoo PARTNER of Richa Software Solutions based at Bhubaneswar,Odisha.This mail is regarding your scam posting against our organization in your portal. I would like to INTIMATE YOU that, what ever you have posted about my organization is completely FAKE, ILLEGAL and unauthenticated. First of all if you go through my company domain (www.richasoftwaresolutions.com) details then you can clearly see that every information about my company has been clearly DISPLAYED. All the details of my company address,e-mail id,contact details everything is very transparent to every one which is also mentioned on my website. Then how can you say that my information is secret and hidden on web. We also have Authorization letter from my parent client for outsourcing their BPO process.We also sign SLA(AGREEMENTS) with our clients MENTIONING all details about the project and payment. We make it very clear BEFOREHAND TO ALL OUR CLIENTS that payment shall be done according to accuracy parameters and ALL MY clients are getting payments EXCEPT SOME DEFAULTERS AND MISCHIEVERS WHOSE WORKS DO NOT COMPLY TO THE ACCURACY PARAMETRE. For our BPO department,we have maintained different teams like:-SALES TEAM,SUPPORT TEAM,CUSTOMER CARE TEAM,HR TEAM AND ACCOUNT TEAM.Our main focus is that how our center will got maximum to maximum billing AGAINST WHICH WE WILL GET OUR ROYALTIES PROPORTIONATELY FROM THE MOTHER CLIENT.....SO QUESTION OF CHEATING OUR CLIENTS DOESNOT ARISE AT ALL. How can you say that our client is Fake ?? Have you ever contacted THEM?? You cannot judge our clients without knowing OR INTERACTING WITH THEM .PROBABLY SOME OF THOSE FAKE MISCHIEVERS HAVE MIS GUIDED YOU TO MAKE SUCH IRATIONAL AND IRESPONSIBLE COMMENTS TO DISTURB OUR GOODWILL ... WHICH IS FAR AWAY FROM OUR REAL STATURE AND CREDENTIALS IN THE MARKET We never mention in our Project presentation that our parent client belongs to California,USA,then how COULD you KNOW that?? Yes we charge a Application Fees which is meant for our processing, legal documentation charge and deposit which we have to also forward to the vendor who allot us the project slots.If you require further information about our company then I request you to contact me directly instead of posting such type of baseless message. Also kindly check our company registration and pan card for your reference. So Finally I WARN YOU TO remove the scam messages from your blog against our organization OTHERWISE WE WII BE COMPELLED TO TAKE SHELTER BEFORE THE PROPER COURT OF LAW TO PROSECUTE YOU AGAINST SUCH SERIOUS MISCONDUCT UNDER THE CYBER LAW   Thanks & Regards, Ambuj Kumar Sahoo (Director) (Richa Software Solutions) Mob:-9124336322. M-72,1st Floor, Madhusudan Nagar, Unit-IV, Bhubaneswar,Odisha-751022. skype:-ambuj.sahoo www.richasoftwaresolutions.com.

Facebook profile of Ambuj Sahoo

LinkedIn profile of Ambuj Sahoo

Update July 17, 2015 9:40am GMT: In the Facebook Group GENUINE OUTSOURCING tries to explain me Sumanta Kumar Pradhan that I'm wrong. Sumanta Kumar Pradhan tries to do this the same way like Ambuj Sahoo only with statements without prove. Even an offer to tell me where I have made a wrong calculation remains unanswered. That is not really a base for a discussion about a problem. Here is a printout of the discussion: Sumanta-Kumar-Pradhan-GENUINE-OUTSOURCING.pdf (1.58 mb). Observe please how Sumanta Kumar Pradhan is contradicting himself during the discussion and how he is dismanteling himself in faking proves.

Typical for a scammer is that he cannot show his face in his profile because he does not like to provide a manhunt picture by himself. So Sumanta Kumar Pradhan do it too.

Update Jan. 18, 2017:
Link from the Facebook profile Sumanta Kumar Pradhan (https://www.facebook.com/kumar.singhdev2015) removed as it returns error 404 - not found.

A company, which likes to outsource a campaign, is searching for a consultancy or outsourcing agency locally. The reason for this is that they like to feel save and have the same law situation for a contract. A local company can get easily verified. The hired consultancy agency gets paid from the outsourcer directly. It is normal that this one, which hires someone, pays the bill for it. For this are all these campaign offers with upfronts, royalty or however the fee is getting called nothing else then scam, because it shows that the broker or consultant does not have any contract with the client.

If a outsourcer is searching on the Internet abroad, then this one will not search for a consultancy agency or broker. Such a company is searching directly for a center, which can do the work. The contract structure and the verification process will be much more costly in time and workforce then to hire a consultant, which is doing all the work for them.

Additional has each one to respect the law in the destination country of the call. Consumer and customer data are in the traditional outsourcing countries (Australia, Canada, Europe Union, Ireland, New Zealand, USA, etc.) protected by law and are not allowed that others get access to them. Even if customer data are getting stolen this one, which has stored them, has to pay a fine. A nice example for this is the case from AT&T where 280,000 customer records got stolen from their own call center staff. AT&T had to pay a fine of US$ 25,000,000 for this case.  Do you really think that one of such companies give you access to their customer database when they are expecting such fines?

This shows already the reason why all the offered inbound and form filling campaigns are nothing else then scam.  You need only to think about it who is calling or which kind of forms should get filled. The most calls a company receive are coming from customers of the company. What can you do with such an incoming call if you have no access to the customer database? You are only able to forward the call to somebody, which has access to it. In such a case this one can pick up the call by himself too. The company will not save anything by outsourcing such a process. So why they shall outsource this kind of process?

Think now about the form filling process. Such campaigns have been available before the digital revolution has started. I started programming computer systems around 38 years ago. Since 30 years are already personal computer available. 1986 got the SQL (Structured Query Language) the first standardization. Since around 20 years are SQL databases in common use for storing data. That means all the data, which should get filled in forms, are already since more than 20 years digital available and the programs are able to fill forms automatically. There is no need to enter some data manually – the digital Stone Age is already a long time over! Why should you pay someone for a copy and paste work if there are programs are available which are doing the work within seconds?

Do you really think that any author is writing by hand or on a type writer? The first program I remember having used for writing letters has been Wordstar. The version 1 got sold already in the year 1978. It has been running on the CP/M System from Digital Research already and got later on ported to the system of MSDOS. Since 1983 is Microsoft Word available. Why should an author use a type writer or write his books by hand in this case? It is much easier to type it on a computer and forward it by email to the publisher, the editor can make easily his changes and forward it directly to the pressroom. With the export function is it easily to bring the book without typing into the eBook format. There is no manual interaction necessary. The books are getting stored for a reissue. Even old book got already digitalized during the past 30 years. So there is no need for eBook typing. Think about it, why should you pay an upfront fee for such a work? The answer is very simple: The scammer cannot get paid from any client for the invented process and the upfront fee is his only possible income in this case!

The next big scam is the tech support where the center should buy calls and charge the caller for the provided service.  In this case the center takes the risk about the way the calls are getting generated. A legal way to generate such calls is with advertising not possible. With advertisings at the best visited sites you can get one or two calls per day, because everybody knows someone, which can help by computer problems. The most common problems are network and driver problems. With network problems you have no access to the remote computer and cannot give any help. Driver installation from remote is very difficult too because in the most times you need exactly the model of the hardware part. An end user will not be able to tell it to you. In such a case are only the calls remaining, which are generated by scareware. Such scareware is illegal and the center can up in jail for making money generated by scareware, viruses, ransomware, etc. As the center is making money with the incoming calls is it reasonable that the center is the programmer or the distributor of the criminal software. The seller of the calls will be already trackless disappeared in such a case and the center owner will be alone in front of the law court. The devil takes the hindmost.

Which campaigns are remaining for offshore call centers in such a case?

The situation is very simple.  Campaigns other than lead generations from already heavy used data, which are getting traded between the centers, are not really available.

All the offered products from the real campaigns are on a pay per sale base and are well known from the spam emails. To sell such products by already heavy used calling data is not really easy and profitable. It is only profitable for the outsourcer because he is even saving the cost for the staff and has no risk about his product which is unsaleable on a normal way. For the center is it like fishing in troubled waters by taking all the risk.