Offshore Outsourcing & Scammer

Blog about offshore outsourcing and scammer in the outsourcing industry

Scammer: Vikram Pratap Singh - SCISOLUTIONS.US, ALDIABLOS.US, ALDIABLOS.COM and SHRSOLUTION.ORG

A member of LinkedIn informed me, that Aldiablos pvt ltd.and SCI Solutions pvt ltd. seems to be the same company. As I have listed Aldiablos already as a scammer (https://blog.wwpa.com/post/2015/03/05/aldiablos-infotech-pvt-ltd-aldiablos-com-proves-that-they-are-scammer), then the other company will do nothing different, if it is the same owner.

SCI Solutions Aldiablos

And really a first DNS check proved, that both domains are belonging to the same owner: Vikram Pratap Singh. Only the phone number is different.

At this time I started searching at LinkedIn for members of this both companies. I found some historical entries from SCI Solutions in Google. As the domain got new registered during August 2013, this results from the previous date could not get used. Interesting is, that there is nothing found about SCI Solutions. It seems that this domain is more or less on standby for the case that business could not get done under the name of Aldiablos. Only some campaigns are getting promoted under the name of SCI Solutions.

More suspect is the site SCIITSOLUTIONS.COM, which is registered to a person with the name Nari Vemuru from the SCI Group in Vienna, Virginia, US and at the website is written the address 1st & 2nd Floors, Plot No. 16 Krithika Layout, Hyderabad, Andhra Pradesh 500081 Indien. It seems that the US address is only a post box and the given phone number gets forwarded over the Internet. I'll take a closer look at this domain and the offers during the next days.

The message from the LinkedIn member:

Hi Rudolf,
This is for the sake of Knowledge.

Today i talked with one Representative , she mailed me her proposals regarding processes.
these were two her company westites
http://www.aldiablos.us
http://scisolutions.us

i searched credibility of this company below is the link what it shows
http://www.complaintboard.in/complaints-reviews/aldiablos-infotech-pvt-ltd-l325773.html

If we compare the registration data of the domain from SCISOLUTIONS.US and ALDIABLOS.US then we find a matching owner. Only ALDIABLOS.COM is hiding their identity by using a proxy service for their registration:

 

Domain Name: SCISOLUTIONS.US
Domain ID: D41720733-US
Sponsoring Registrar: GODADDY.COM, INC.
Sponsoring Registrar IANA ID: 146
Registrar URL (registration services): whois.godaddy.com
Domain Status: clientDeleteProhibited
Domain Status: clientRenewProhibited
Domain Status: clientTransferProhibited
Domain Status: clientUpdateProhibited
Variant: SCISOLUTIONS.US
Domain Name: ALDIABLOS.US
Domain ID: D41450745-US
Sponsoring Registrar: GODADDY.COM, INC.
Sponsoring Registrar IANA ID: 146
Registrar URL (registration services): whois.godaddy.com
Domain Status: clientDeleteProhibited
Domain Status: clientRenewProhibited
Domain Status: clientTransferProhibited
Domain Status: clientUpdateProhibited
Variant: ALDIABLOS.US
Registrant
ID: CR149976999
Name: Vikram Pratap Singh
Address1: 101, Moryansh Ellanza,
Address2: Satellite
City: ahmedabad
State/Province: Gujarat
Postal Code: 380009
Country: India
Country Code: IN
Phone Number: +972.5126999
Email: shaikh26@sify.com
Application Purpose: P1
Nexus Category: C11
ID: CR148649359
Name: Vikram Pratap Singh
Address1: 101, Moryansh Ellanza, Satellite
City: ahmedabad
State/Province: Gujarat
Postal Code: 380009
Country: India
Country Code: IN
Phone Number: +93.27303338
Application Purpose: P1
Nexus Category: C11
Administrative Contact
ID: CR149977001
Name: Vikram Pratap Singh
Address1: 101, Moryansh Ellanza,
Address2: Satellite
City: ahmedabad
State/Province: Gujarat
Postal Code: 380009
Country: India
Country Code: IN
Phone Number: +972.5126999
Email: shaikh26@sify.com
Application Purpose: P1
Nexus Category: C11
ID: CR148649361
Name: Vikram Pratap Singh
Address1: 101, Moryansh Ellanza, Satellite
City: ahmedabad
State/Province: Gujarat
Postal Code: 380009
Country: India
Country Code: IN
Phone Number: +93.27303338
Application Purpose: P1
Nexus Category: C11
Billing Contact
ID: CR149977002
Name: Vikram Pratap Singh
Address1: 101, Moryansh Ellanza,
Address2: Satellite
City: ahmedabad
State/Province: Gujarat
Postal Code: 380009
Country: India
Country Code: IN
Phone Number: +972.5126999
Email: shaikh26@sify.com
Application Purpose: P1
Nexus Category: C11
ID: CR148649362
Name: Vikram Pratap Singh
Address1: 101, Moryansh Ellanza, Satellite
City: ahmedabad
State/Province: Gujarat
Postal Code: 380009
Country: India
Country Code: IN
Phone Number: +93.27303338
Application Purpose: P1
Nexus Category: C11
Technical Contact
ID: CR149977000
Name: Vikram Pratap Singh
Address1: 101, Moryansh Ellanza,
Address2: Satellite
City: ahmedabad
State/Province: Gujarat
Postal Code: 380009
Country: India
Country Code: IN
Phone Number: +972.5126999
Email: shaikh26@sify.com
Application Purpose: P1
Nexus Category: C11
ID: CR148649360
Name: Vikram Pratap Singh
Address1: 101, Moryansh Ellanza, Satellite
City: ahmedabad
State/Province: Gujarat
Postal Code: 380009
Country: India
Country Code: IN
Phone Number: +93.27303338
Application Purpose: P1
Nexus Category: C11
 
Name Server: NS1.YOURSMARTHOST.INFO
Name Server: NS2.YOURSMARTHOST.INFO
Created by Registrar: GODADDY.COM, INC.
Last Updated by Registrar: GODADDY.COM, INC.
Domain Registration Date: Fri Aug 30 12:42:40 GMT 2013
Domain Expiration Date: Sat Aug 29 23:59:59 GMT 2015
Domain Last Updated Date: Wed Aug 06 14:44:33 GMT 2014
DNSSEC: false
Name Server: NS15.WEBSITEDNS.IN
Name Server: NS16.WEBSITEDNS.IN
Created by Registrar: GODADDY.COM, INC.
Last Updated by Registrar: GODADDY.COM, INC.
Domain Registration Date: Thu Aug 08 13:55:37 GMT 2013
Domain Expiration Date: Fri Aug 07 23:59:59 GMT 2015
Domain Last Updated Date: Wed Aug 06 14:44:33 GMT 2014
DNSSEC: false

If we take a look at the LinkedIn profile of Vikram Pratap Singh then we'll find:

Vikram Pratap Singh
Chairman
Surat and surrounding area, India | IT und Services

S Group

April 2009 – today (6 years 1 month) London, Ahmedabad, Gurgaon
Founder of S Group, which is now organisation with turnover of Rs 25 Crores. 340 Employees, footprints in Ahmedabad, Kolkata, Tanzania and UK. Associated with almost 400 MNC's for there HR solutions, BPO, IT, Interior Designing & Financial services.

Group has added more than 35 International & 20 Domestic clients in last financial year.

If someone is bragging like above, then you'll see that 55 additional clients for 340 employees is not a big growing. You need take into account, that there are a lot one time customers in every branch and with the time you lose some customers. He did not write something about the balance between existing customers and new ones. Maybe that is the reason why they try to make their money with fraud.

By looking at the incomplete staff list from LinkedIn, I get the opinion, that all this staff, which is acting with customers need to hide their identity or simple not exists. Only the back office staff is showing their pictures. Maybe the other ones are knowing their fraud job and need to hide themselves. Another possibility is that this staff not exists.

  Dipak Mehta
IT Engineer at Aldiablos Infotech Pvt Ltd
Ahmedabad and surrounding area, India
IT und Services
  Jadav Rajeshwari
hr recruiter at aldiablos infotech pvt ltd
Ahmedabad, Gujarat, India
IT und Services
  kalpesh chopara
IT Consultancy Services at Aldiablos Info Tech Pvt Ltd
Ahmedabad, Gujarat, India
Computer-Software
  Parth modiit
Aldiablos BPO Services Ahmedabad, Gujarat, India
Internet
  parth tripathi
HR at aldiablos
Ahmedabad, Gujarat, India
Human Resources
  Pinakin Vaghela
Aldiablos infotech pvt ltd
Gautam Buddha Nagar, Uttar Pradesh, India
Computer-Software
  Samir Patel
PHP trainee at Aldiablos Infotech
Ahmedabad, Gujarat, India
IT und Services
  vikas patel
PHP Developer at Aldiablos Infotech Pvt Ltd
Ahmedabad, Gujarat, India
IT and Services
Aldiablos Bhumi Desai
Business Development Professional at Aldiablos Infotech Pvt Ltd
Ahmedabad, Gujarat, India
IT und Services
Aldiablos Chauhan D
Business Acquisition Manager at Aldiablos Infotech Pvt. Ltd
Ahmedabad, Gujarat, India
IT und Services
Aldiablos Priya Parasramka
Business Devlopment Professional At Aldiablos Infotech Pvt Ltd
Ahmedabad, Gujarat, India
Information Services
Aldiablos Komal Talati
Business Acquisition Manager at Aldiablos Infotech Pvt Ltd.
Ahmedabad, Gujarat, India
Outsourcing & Offshoring
Aldiablos Rachna K
Business Acquisition Manager at Aldiablos Infotech Pvt Ltd
India
Management Consulting
Globe Imran Malik
Director at Aldiablos Infotech Pvt. Ltd
Ahmedabad, Gujarat, India
Outsourcing & Offshoring
Hire vijay kapoor
Manager (Business Development) at Aldiablos Infotech
Ahmedabad, Gujarat, India
Outsourcing & Offshoring
Light symbol on T-shirt arzun pathak
SEO Analyst at Aldiablos Infotech Pvt. Ltd.
Ahmedabad, Gujarat, India
Internet
Sign Outsourcing Devang Patel
Manager (Business Development) at Aldiablos Infotech
India
Outsourcing & Offshoring
Sign Outsourcing Ketan Makhija
Manager (Business Development) at Aldiablos Infotech
Ahmedabad, Gujarat, India
Outsourcing & Offshoring
Hani Patel

Hani Patel
Aldiablos Infotech Pvt Ltd
Ahmedabad, Gujarat, India

The picture is from Disha Parmar used original picture (mirrored) found at: http://www.india-forums.com/celebrity/10930/disha-parmar/gallery/pictures/215158-disha-parmar.htm#image

Shiksha Rastogi

shiksha rastogi
senior business development manager at aldiablos infotech pvt. ltd
Ahmedabad, Gujarat, India
Marketing and Advertising

picture found at http://noticias.universia.edu.pe/en-portada/noticia/2011/10/28/883470/quieres-estudiar-psicologia.html

Akbar Bumlajiwala Akbar Bumlajiwala
Sr. Process Associate at Aldiablos Pvt Ltd
UAE
Banking
Amita Meghani Amita Meghani
Asst. Manager- Human Resources at Aldiablos Infotech Pvt. Ltd
Ahmedabad, Gujarat, India
IT und Services
Deepak Mathur Deepak Mathur
SEO Executive at Aldiablos Infotech Pvt. Ltd.
Ahmedabad, Gujarat, India
IT und Services
Disha Pandya Disha Pandya
HR Recruiter at Aldiablos
Ahmedabad, Gujarat, India
Human Resources
Hardik Sanghani

hardik sanghani
Student at som-lalit institute of business administration
Ahmedabad and surrounding area, India
Internet

Actual: aldiablos infotech

Kuntal Bhatt Kuntal Bhatt
Asso. Vice President at Aldiablos Group
Ahmedabad, Gujarat, India
Financial Services
Nirav Chauhan nirav chauhan
Sr. Software Developer at Aldiablos Infotech Pvt. Ltd.
Ahmedabad and surrounding area, India
IT und Services
Pallvi Dave Pallavi Dave
aldiablos infotech pvt Ltd at aldiablos infotech pvt Ltd
Banswara, Rajasthan, India
Outsourcing & Offshoring
Roma Patel Roma Patel
HR Recruiter at Aldiablos Infotech Pvt. Ltd.
India
IT und Services
Sajid Saiyed Sajid Saiyed
Dy-Manager at Aldiablos Infotech Pvt. Ltd.
Ahmedabad, Gujarat, India
IT und Services
Vaidik Joshi Vaidik Joshi
Jr.Web Designer at Aldiablos infotech pvt.ltd.
Ahmedabad and surrounding area, India

Update April 28, 2015:

Vicram Pratap Singh is actually using the domain shrsolution.org:

Domain Name:SHRSOLUTION.ORG
Domain ID: D168825547-LROR
Creation Date: 2013-05-30T15:00:02Z
Updated Date: 2015-04-10T08:39:34Z
Registry Expiry Date: 2015-05-30T15:00:02Z
Sponsoring Registrar:GoDaddy.com, LLC (R91-LROR)
Sponsoring Registrar IANA ID: 146
WHOIS Server:
Referral URL:
Domain Status: clientDeleteProhibited -- [link removed] Status: clientRenewProhibited -- [link removed] Status: clientTransferProhibited -- [link removed] Status: clientUpdateProhibited -- [link removed] ID:CR144307266
Registrant Name:Vikram Pratap Singh
Registrant Organization:
Registrant Street: 101, Moryansh Ellanza, Shayamal Cross Road,
Registrant Street: Satellite
Registrant City:ahmedabad
Registrant State/Province:Gujarat
Registrant Postal Code:380009
Registrant Country:IN
Registrant Phone:+972.5126999
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Admin ID:CR144307268
Admin Name:Vikram Pratap Singh
Admin Organization:
Admin Street: 101, Moryansh Ellanza, Shayamal Cross Road,
Admin Street: Satellite
Admin City:ahmedabad
Admin State/Province:Gujarat
Admin Postal Code:380009
Admin Country:IN
Admin Phone:+972.5126999
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Tech ID:CR144307267
Tech Name:Vikram Pratap Singh
Tech Organization:
Tech Street: 101, Moryansh Ellanza, Shayamal Cross Road,
Tech Street: Satellite
Tech City:ahmedabad
Tech State/Province:Gujarat
Tech Postal Code:380009
Tech Country:IN
Tech Phone:+972.5126999
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Name Server:NS1.ALDIABLOS.COM
Name Server:NS2.ALDIABLOS.COM
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
Name Server:
DNSSEC:Unsigned
 

Campaigns without any upfront and without any fees can get found in the menu at Fair Campaign Offers.

 

Scammer: Alacris Infotech – Satish Satz

Watch out for this company, Alacris Infotech – Satish Satz, they are copying campaigns from others among other and charging up to $800.00 for a center to be connected and then never answer again, we have various centers contacting us that has lost money due to them.

Alacris InfotechLinkedIn profile of Alacris Infotech: https://www.linkedin.com/pub/sathish-satz/5b/543/295

Contact information:
Satish Satz
Alacris Infotech
Skype id: alacris infotech
E-Mail: alacrisinfotech@gmail.com

As scammer don’t have any contract with client they cannot provide any work. Real campaign broker getting paid from their clients directly. For this they need not charge something for the center. Don’t forget that any upfront, however it gets called, is only SCAM. The same SCAM is asking for a security deposit without giving any physical value. 

Even their company logo is nothing else than a stolen font from http://stencilfont.org/Page-7.html.

Remember: Each scammer cannot show is face and are trying to hide themselves in the anonymity of the Internet, by using signs, symbols, pictures of celebrities or even no picture at their profile. Each scammer, which has no contract with the client, has only the possibility to get money through upfront fees!!!

 

Here is an email confirmation of the scamming action from Alacris Infotech – Satish Satz

From: VR e-Techs [mailto:vretechs@gmail.com
Sent: Tuesday, April 07, 2015 7:51 AM
To: l.b.christiansen@deepbluem.com
Cc: vretechs@gmail.com
Subject: Re: April 2015 Campaigns & Service from Deep Blue Marketing.
Sent: Tuesday, April 07, 2015 7:51 AM
To: l.b.christiansen@deepbluem.com
Cc: vretechs@gmail.com
Subject: Re: April 2015 Campaigns & Service from Deep Blue Marketing.
 
Hello sir,
 The satish satz tried to get money from me too. he has a partner with name venkatesh raj with phone number :+91 994-097-2026
Regards,
Ravichandran.S
+91 995-244-4697

 

 

One more email correspondence:

From: info4imperial [mailto:info4imperial@gmail.com
Sent: Monday, April 06, 2015 9:11 AM
To: l.b.christiansen@deepbluem.com
Subject: About campaign

 

Dear sir,

Thank you for information.Mr shatis from Alcris info tech outsource his AUS Education process.bt they dont charge me any thing.please suggest me he is trustable or not.

 

Thanks&regards

Anuj mishra

 

 

Sent from my Verizon Wireless 4G LTE smartphone

 

-------- Original message --------
From: Lars B Christiansen 
Date:04/07/2015 5:45 PM (GMT+05:30) 
To: 'info4imperial' 
Subject: RE: About campaign

Hello,

 

He has a very bad name and took money from many centers, you can take his campaign but never pay upfront nor Royalties for any campaigns.

 

 

 

Regards,

 

Lars B Christiansen

Deep Blue Marketing

l.b.christiansen@deepbluem.com

Skype: lars.b.christiansen

http://do.linkedin.com/in/larsbchristiansen/

(Disclaimer removed)

From: info4imperial [mailto:info4imperial@gmail.com
Sent: Friday, April 10, 2015 8:23 AM
To: Lars B Christiansen
Subject: RE: About campaign

 

I never pay upfront but if he not realse payment then what i do??.

He is not sending me MOU and also not provided CRM..

 

In appoinment setting CRM is availble or not.

 

 

Sent from my Verizon Wireless 4G LTE smartphone

 

Satish Satz
Satish Satz (around 8 years ago)
Thanks to Rajdeep Chauhan from LinkedIn

LinkedIn Profile Sathish Satz.pdf (7.33 mb)

Posting at LinkedIn with comments about Scammer Alacris Infotech – Satish Satz.pdf (3.43 mb)

 

SPAM from an anti email spammer tool: boxbe.com

A LinkedIn member has asked me to reply to his email address. I have sent an email to him and got immediately a reply from boxbe-notifications@boxbe.com with the following content:

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Please add yourself to my Guest List so your messages will be delivered to my Inbox. Use the link below.

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Final-Recipient: rfc822; china.research.team@gmail.com
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Status: 4.7.0

As I did not send any message to somebody from the domain @boxbe.com and I did not subscribe somewhere (see the unsubscribe link under their signature) is this email nothing else than SPAM. Following a link in an unsolicitous email will result in more spam, because with this you'll verify that your email exists. For this I did not press the "Click here to deliver your message" and the "Unsubscribe" link. I simple reported this e-mail as spam. In future, I'll not receive any message from them.

Don't expect any answer from me if you like to communicate with me per e-mail and use a similar service like boxbe.com. I'll even will not see in future a confirmation link from boxbe.com. If you are too lazy to filter out a few spam messages a week, then it would be better use snail mail instead of e-mail.

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Scammer: ASTRAL LEGAL SOLUTIONS LLC - Eryka Johnson from Atlanta, Georgia, USA

Scams is issued from people all over the world. It targets people of all backgrounds, ages and income levels. In this case we have a scammer from USA, which has scammed a call center from India. The scam happened already more than 5 months ago. The crux of the issues like D. Ganesh reported it:

MODCHA Innovative Solutions Private Limited, the company from India, we are into the business of LPO, in the service of Document review, LDD, Coding and other services. We have received project from Astral Legal Solutions LLC and its owned by Eryka Johnson from Atlanta. The project worth of $5410.36.(excluding $500) I have attached the invoice along with billing date and the payment pending date. I have received only $500 you can identify the details in the invoice. I was expected to receive the entire money on or before 15th November 2014 (refer invoice).

Eryka JohnsonMs. Eryka, was referred by friend of friend Mr. Vinoth in India. He introduce her to me that the ASTRAL is looking to outsource their legal project in India but, now he himself claiming that she is not responding to his call or email as well.

Once the project is done, she deliberately start avoid my calls and email and after few days she is not responding through skype as well. I will forward the email trail for your reference then you can get the exact picture of this issue.

Skype id eryka.johnson and contact no: +14047909745, +17709643965, (this no. just now I got it from her skype id)
Eyrka Johnson contact no: 404-791-7714,(we used to get connected with this no while doing business)
I found the additional numbers for Eryka - 678-962-9609 from one of her emails and 855-791-7714 from her website.
Email id: erykaj@astrallegalsolutions.com, erykaj_legal@bellsouth.net.

We can see at the following communication how Eryka Johnson is inventing issues why she cannot do the payment. The reason for this is, that she likes to win time for continuing her fraud business. D. Ganesh has given her too much time. Such problems need to get reported earlier. The maximum overtime for a payment should not exceed 30 days before involving a lawyer and bring her in front of law court.

From: erykaj@astrallegalsolutions.com [mailto:erykaj@astrallegalsolutions.com]
Sent: 24 September 2014 05:09 AM
To: Ganesh
Subject: RE: Fund Transfer
Importance: High

Hi Ganesh.

My apologies for the delay in responding, as I have been dealing with a family death & funeral this past week.

Today I am trying to catch up & respond to some emails, as I am still with family in mourning.

The next transfer is being prepared, as I have some business dealings with the bank before I can send additional transfers.

However, I think there is some issue regarding Vino. And I have advised Vino that I should not discuss any financial matters without your permission.

He has also messaged me & is asking for an update, because he is put in some situation.

I have contacted my attorney, and unless I receive written permission from you, I should not discuss any financial details with Vino.

Please give me a few days to get settled & finalize the transfer, & get the details to you.

Until then, please advise whether Vino has permission on behalf of Modcha to discuss the financial situation.

Although in the past, Vino & I speak on family & personal matters, I must remain professional & not violate confidentiality.

I will be available on Skype tomorrow.

Eryka

On September 19, 2014 at 7:47 AM Ganesh <ganesh@modcha.com> wrote:
Hi Eryka.. Kindly respond to my email or Skype.. As per SOW we have to get payment in 45 days but now it crossed more than 100 days. All these days we have supported you and even continued our projects without any hesitation.. but now, it is high time for you to show your business ethics. Make payment immediately. Thanks in advance.

From: Ganesh [mailto:ganesh@modcha.com]
Sent: Friday, September 19, 2014 1:28 AM
To: 'erykaj@astrallegalsolutions.com'
Subject: Fund Transfer

Hi Eryka,

Kindly do the fund transfer at the earliest. $4,258.73 + $1,151.63 (total pending amount is $ 5410.36). we are in the needy and invoice has crossed more than 100 days. So, initiate the payment asap.

Hope you are doing well. I have pinged you in SKYPE many times but I didn’t get any response, hope you are busy with your schedule but I will appreciate if you make payment at the earliest.

Thank you,

D. Ganesh

It looks for me that Eryka Johnson has tried to start a new and legal business, because she used a real name and a real address for registering her domain. As the business has not been running like expected and she needed to survive too she started scamming other people. In such a case the money will be lost and it will take years until the scammed money can get retrieved. D. Ganesh will only have the satisfaction that he made troubles for her by bringing her in front of the law court. For the money he will have to wait years.

The registration data of the domain astrallegalsolutions.com:

Domain Name: ASTRALLEGALSOLUTIONS.COM
Registry Domain ID: 1787823097_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.networksolutions.com
Registrar URL: [link removed] Date: 2015-01-29T01:37:16Z
Creation Date: 2013-03-21T07:16:33Z
Registrar Registration Expiration Date: 2016-03-21T04:00:00Z
Registrar: NETWORK SOLUTIONS, LLC.
Registrar IANA ID: 2
Registrar Abuse Contact Phone: +1.8003337680
Reseller:
Domain Status:
Registry Registrant ID:
Registrant Name: Astral Legal Solutions
Registrant Organization: Astral Legal Solutions
Registrant Street: 1072 West Peachtree Street NW, #7334
Registrant City: Atlanta
Registrant State/Province: GA
Registrant Postal Code: 30357
Registrant Country: US
Registrant Phone: 404-790-9745
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registry Admin ID:
Admin Name: Johnson, Eryka
Admin Organization: Astral Legal Solutions
Admin Street: 7345 Amhurst Terrace
Admin City: Atlanta
Admin State/Province: GA
Admin Postal Code: 30349
Admin Country: US
Admin Phone: +1.4047909745
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Registry Tech ID:
Tech Name: Johnson, Eryka
Tech Organization: Astral Legal Solutions
Tech Street: 7345 Amhurst Terrace
Tech City: Atlanta
Tech State/Province: GA
Tech Postal Code: 30349
Tech Country: US
Tech Phone: +1.4047909745
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Name Server: NS19.WORLDNIC.COM
Name Server: NS20.WORLDNIC.COM
DNSSEC: Unsigned
URL of the ICANN WHOIS Data Problem Reporting System: [link removed] Last update of whois database: Sat, 28 Mar 2015 23:44:51 GMT

Eryka Johnson _ LinkedIn.pdf (5.13 mb)

 

Sperian Engergy - How call center marketing can go into the wrong direction

From a posting in the social network Sperian Engergy has been coming into my focus. I decided to ask for more info and got the following response:

Thank you for reaching out, sorry I didn’t get back to you sooner. We are looking for centers that can commit more than 10 existing seats to selling electricity in our Pennsylvania, Illinois, Ohio, New Jersey, Maryland and/or New York markets. We pay a Cost per Acquisition commission and each center purchases their own leads. We consistently maintain competitive rate plans in all markets. If this is something you feel your center can assist in, let me know and I will send over commissions, agreements, etc. for your review. This year we are focusing on less partners and building up the production seats with the partners we choose to bring on. We want the best relationships with the best partners.

Sperian EnergySean Wise
Channel Manager
Sperian Energy
O: 702-757-2691
C: 408-355-3480
www.sperianenergy.com

On the first view the offer does not look so bad and does not differ to the standard offers at LinkedIn. As they are searching for a few call centers, which need to buy their own leads, are the following questions open:

 

  • How are the centers coordinate their leads?
  • How the centers can exclude already existing customers from Sperian Energy from calling them?

 

I also have taken a look at the website of Sperian Engergy for getting some price information. There you'll find that you have enter the zip code for a price information. Ok, take it easy and revoke a few zip codes from the US. The site mapsofworld.com let you select the country, state and town/city. 

I have taken tried three cities from Illionois:

County/BoroughTown/CityZipcode
Montgomery Hillsboro 62049
Rock Island Hampton 61256
Washington Nashville 62263

The result has been negative: We do not currently offer service in the area for the zip code entered. Please check back soon or call us for immediate assistance at 888.682.8082.

How a call center can offer in such a case a change of the energy provider, if the prices cannot get announced? To say only that we are the best and cheapest is not enough to convince people.

My summary: The same way like Sperian Engergy is searching for the best call center, the call centers are searching for the best partners. The problem is only that Sperian Engergy is at the moment even not a good partner for a call center as long as they are not doing their homework. Maybe they even don't have enough income to update their own database or they like to find customers, which like to change their energy provider first. In both cases is this not a good campaign for a call center. Call Centers can expect that they not getting paid for their work, because their referred customers are not living in the supported area from Sperian Energy. The referred customers are kept by them for a future expansion. As they don't expect to pay something, they even did not offer any amount per referred customer in their offer.

I think that the way Sperian Energy is making their offer, that they are only time waster or they are even not sure what they like. The information given in the email could be written in their posting at LinkedIn too. In such a case they would make some better impressions to their future partners. I expected to get more information then only marketing blah blah on my request.

The first impression a company makes is important for a business relationship. Sperian Energy made the impression of a time waster for me. Call centers have something better to do than to beg for more information.

I think too, that the same way they handle the call centers they are handling their customers, which does not lead them to a good reputation. Sperian Energy need to get more than a very good call center. They need to replace at least their marketing manager and the responsible staff, which has sent me such an email.

Gmail - LinkedIn - Sperian Energy is looking to add Call Centers.pdf (220.8KB)