Offshore Outsourcing & Scammer

Blog about offshore outsourcing and scammer in the outsourcing industry

Why all these offered offshore outsourcing campaigns where customer data are involved are nothing else then SCAM?

toys phone cellsLet us take a look first at the data protection law from Australia, European Union and the USA. All this directives and orders have in common that the consumer data are protected by law and this one which has collected them is responsible for the proper use of the collected data. If the data are getting used wrong, then this one, which has collected the data, is responsible in front of the law court for the misusage of the data. The fines are very high. It is not allowed to make data accessible in countries, where this data don’t have at least the same protection like in the country they got collected in respect of the law. Even if consumer data are getting stolen, the company will get prosecuted.

The fines for breaking the law are very high. You can see an example how high the fines are in the article “Data of 280,000 customers stolen: AT & T lost over $ 25 million”. Why companies shall take the risk for paying high fines for making their data accessible to offshore centers? Especially if they find out how the data are getting traded in the call center industry. The following screenshot from Facebook is showing how protected data are getting offered:

Facebook offers  Amit Girje

The above screenshot is only one example from many. Such data are not getting offered only on Facebook. You can find such offers at LinkedIn and a lot of sites.

As long as in your country is not the same or a better data protection rule guaranteed by law you are only able to use the already heavy used data, which are traded between the centers. This called one will not be really in the mood to buy something.

Even companies which are transferring consumer data between the USA and the European Union need to be certified by the international U.S.-EU Save Harbor Framework. The certification need to get renewed yearly. You can read about a judgment at "FTC Settles with Two Companies Falsely Claiming to Comply with International Safe Harbor Privacy Framework".

The next problem for call centers is the “Do Not Call List” where you have to scrub up your data against the list. You are declaring by signing up to the Don’t Call List that you are telemarketer and you’ll respect the local law. In this case you make yourself prosecutable to the local law and this law can get executed because you have accepted it before. Ignoring the Don’t Call List can result in high fines. The fines can get international prosecuted.

The next problem for call centers is the “Do Not Call List” where you have to scrub up your data against the list. You are declaring by signing up to the Don’t Call List that you are telemarketer and you’ll respect the local law. In this case you make yourself prosecutable to the local law and this law can get executed because you have accepted it before. Ignoring the Don’t Call List can result in high fines. The fines can get international prosecuted. An example of such a judgment can get read at "Court Grants Partial Summary Judgment in FTC Case Against Dish Network, Finding the Company Liable for Tens of Millions of Telemarketing Violations". That such judgments can get international prosecuted if proven by "Federal Court Orders Tech Support Scammers to Pay More Than $5.1 Million". All the Indian companies, which have been involved in this case, have been running into bankruptcy.

Centers you are searching for inbound campaigns? Think about who will be calling a company. What can you do with an inbound caller if you don’t have access to the consumer data because they are protected by law? For this are all inbound campaigns nothing else then SCAM.

Centers you are searching for form filling processes? Think about which data you need to put into a form. Since years all the consumer data are getting collected at the point of sales. In the USA even the signature get collected from digitizer pad. For copy and paste nobody will pay your agents. There are enough programs for automatize the process available. They are even cheaper than the salary of one agent for a month. For this reason all form filling processes are only scam.

If you think now logically, then you know why all this inbound campaigns and form filling processes are only getting offered with a huge upfront payment. Even the scammer has no other chance to get some money if he does not get it from you. He has no chance to get such a process and cheat you after you have done the work.

Even the client tries to burden all the legal risks to the centers by hiring them on a pay per sale base. For this they can say in front of the law court that they have only bought some leads from you and you have been working on your own risk.

A serious client will support you with phone numbers based on his selection. This phone numbers will be already scrubbed against the Do Not Call list. He will also provide you with an extension to his own phone system because he likes that the called ones are coming back to him for the case they have some questions or need some help.

A serious client will hire a marketing agency in his own country or living area and not a suspicious campaign broker from a low wage country, which try to make money with his campaign. The hired agency has the order to search for the best center for the client and gets paid from the client directly.

All other kinds of clients will burden you up the legal risk and they will provide you with products, which are already well-known from the email spam. For the case that you’ll not make enough sales to survive they even will tell you that you should buy some better data and to provide a better work. They even will lie you by telling that other centers are making sales with each call.

 

Do you like to know why the offshore call center industry is going down?

law hammerIf we take a look at the European Data Protection Directive from 1995, followed by the Data Protection Act 1998 and the General Data Protection Regulation from 2012 then you’ll find out that personal data are not allowed to get stored as absolutely necessary. The company, which stores personal data, is full responsible for the usage a misusage of the data. A similar law is in the United States available too. There are even the fines for a misusage of personal data higher. 

In any case is the company, which has stored the data, in front of the law court responsible for the correct usage of the stored data and this one will get prosecuted first. If the company cannot guarantee that their data are protected then they cannot give it offshore for processing them in any way.

As we see in the following example taken from Facebook how this data are getting traded, nobody will take the risk and outsource some of his data processing where personal data are involved. This is an actual offer from Facebook. I have copied the content and marked the important sentence red. A screenshot gets found at the end of this article:

Aakash Gupta and 3 others commented on this.

 
 

How to Start a BPO (Own Business) ?

 
Like · Comment · 

 

The source of a data set, which is offered like above, can easily found by comparing the credit card data. You need only to compare the data with the data of the credit card companies. In such a case you’ll find out at which shop or company all this credit cards got used in common.

So for what reason a company shall outsource offshore if this industry is not trustful? They have to pay the fine for something what they are not feeling themselves guilty. The fine is higher than processing the data inside their own company.

Such black sheep in the offshore outsourcing industry have destroyed the whole industry. Nobody has done something against them, because everybody has been looking only at his earning. Now you get presented the bill for your greed and laziness.

Only offshore partner, which can prove that they are trustful, will have a chance to survive - all others will perish.

DO YOU REALLY THINK THAT SOMEONE WILL PAY YOU FOR BRINGING HIM INTO TROUBLES?

 

Facebook campaign offers from Amit Girje

 

Call centers read the given scripts and conditions very carefully

As more closely I take a look in the offshore outsourcing business as more I come to the conclusion that either the offshore call center themselves should get deceived or it should help to cheat others.

I got the following email with attachments forwarded. For easier reading I have opened the documents and pasted their content into the email. The script shows how the customer is getting betrayed.

It is a game to make the called one afraid that he does not get his medication in the future. That is already a big fault in selling. That has nothing to do with a serious sale. It looks like the client has no chance to sell his products in a serious way to someone. For this purpose he need to use such criminal methods.

If you are looking at the from me read marked parts of the email, then you see that you get only paid if the lead is interested in receiving Diabetic testing supplies. All other medications are not getting paid.

--------- Original Message ---------
Subject: diabetic LT
From: "Visionary Leads" <info@visionaryleads.com>
Date: 2/4/15 10:47 am
To: jorell@visionaryleads.com

OUTSOURCEDIABETIC SCRIPT.DOCX

Hi! Is (patient) available?

Hi (patient)! I'm calling from Health Source. I just want to let you know Mr./Mrs. (patient) that you may no longer be receiving your diabetic supplies in the mail and I just wanted to make sure that you will be getting your diabetes supplies on time.

Do you mind me asking the last time that you got your diabetic supplies in the mail?

Ok! I'm going to get you setup. I just have to verify some basic information.

-Verify the address:

Are you still located at _________?

Can I have you Date of Birth?

Also, can I have your primary health insurance?
(No Medicare Part B or Medicaid)
(Diabetics with Medicare accompanied with private insurance, Share private insurance with Pharma Rep)

Before I'm going to transfer you to the pharmacy specialist that's going to get you setup, I just want ask you if there are any issues with your health that I may be able to help with?

-(Site exaples-e.g. back pain, join pain, diabetic neuropathy etc.)

Because you are eligible to receive a new compounded pain cream at little to no cost to you. The pain cream is a much more effective option than normal medication.
Also, it will help get rid of any pain you may be having.

-Ask for the pain location (start with the most severely affected location)

Ok! Great. Just make sure you CLEARLY STATE that you are willing to switch suppliers to the pharmacy affiliate, so you can receive your mention supplies on time and on a regular basis. Just one second while I get the diabetic specialist on the line. She is going to verify your doctor and make sure you have the proper billing information for your insurance and then we will get that sent out for you immediately.

Please stay on the line okay?
----transfer call----
(WHEN TRANSFERRING A CALL ALWAYS PROVIDE THE DIABETIC’S PRIVATE INSURANCE TO PHARMA SPECIALIST)


DIABETIC LIVE TRANSFER GUIDELINES.DOCX
LIVE XFER DIRECTIONS:

It is important inform the patient they may need to switch suppliers. A Diabetic specialist will explain the detailed options after verifying Contact Info/ Insurance info / Dr. Info.
Specialists will accept introduction with either short or long form info.

  TO TRANSFER A CALL TO THE DIABETIC SPECIALIST: AGENT INTERFACE:
TRANSFER>Presets>MedCare Pharmacy>DIAL WITH CUSTOMER>LEAVE 3 WAY CALL

INTRODUCE THE PATIENT TO THE SPECIALIST AND LET THE AGENT KNOW WHICH PRODUCT THE PATIENT IS INTERESTED IN (EX: DIABETIC TESTING SUPPLIES, PAIN GEL, ETC).

IF YOU HAVE ASKED THE PATIENT FOR INSURANCE/DR INFO, THEN TELL THE SPECIALIST THE INFO YOU WERE ABLE TO VERIFY WITH THE PATIENT.
PLEASE SPEAK CLEARLY AND LEAVE THE CONFERENCE QUIETLY.
ONCE YOU HAVE COMPLETED THE INTRODUCTION QUIETLY LEAVE THE CALL.
ANY NOISE DURING THE RECORDED ENROLLMENT PROCESS WILL VOID THE LEAD.


------------------------------------------------------------------------

HEALTH SOURCE

- Health Source represents Pharmacy affiliates. Our purpose is to supply quality Pharmacy services and products to the comfort and privacy of our patients homes at little or no cost to the patient.

- We are looking for patients who need diabetic testing supplies.

-We offer all meters/strips, medical supplies, Braces, and Compound Rx Medications shipped to the patients home on a regular basis at no cost to them.

------------------------------------------------------------------------

Agent Notes:

- Remember only transfer when the patient is interested in receiving Diabetic testing supplies by mail. This service is provided by our affiliate pharmacy.

- When a patient asks a question that you do not know, simply transfer the call and inform the patient "a diabetic specialist will better answer your question, If you would like I can transfer you now……(xfer to Pharmacy)".

- Engage patients in conversation that will stimulate a positive rapport without wasting time. Be efficient with your time and know when to hangup. Many patients will speak on and on with no intention of enrolling in our service……. Reports, Graphs, and Call-Data Metrics reflect a positive correlation between top producing agents to agents with the longest call time averages.
On average, the best agents spend more time on on each call because they stay close to the script, establish a rapport, all while speaking clearly and slowly.
      Ex: Confirm a street
address/dob/PolicyInfo/doctor/etc, Ask about the weather, mention a personal experience, discuss your health concerns, etc.. NEVER let a patient control a conversation. Stick to the point and get back to your script as quickly as possible.

- Remember only transfer if the patient is interested in receiving Diabetic testing supplies by mail. This service is provided by our affiliate pharmacy located in sunny south Florida,

Sent from my iPhone

John Krawczyk
Visionary Leads
CMO
215-949-3636
www.visionaryleads.com
www.seomanagementconsultants.com
www.classesanddegree.com (2016-02-25 Link removed - Domain already not exists)
www.diabeticdesk.com

I’ll suggest in this case making for your own security a recording of the transferred call. This is technical possible if your VoIP system is staying in the media path after the transfer. It uses a little bit more traffic but you have afterwards something what you can present to any fraud investing official.


The client is only paying per lead and it seems to be very hard to sell his products. Why else should he write already the fraud into the script?

 

If we take a look at the listed domains in the signature than we find out that:

  • seomanagementconsultants.com is registered at May 15, 2012, where the registrant, admin and tech contact is John Krawczyk
  • visionaryleads.com is registered at June 3, 2013, where the registrant, admin and tech contact is John Krawczyk
  • classesanddegree.com (2016-02-25 Link removed - Domain already not exists) is a new domain, registered at September 30, 2014. This site is already registered to an address in India and has a corresponding bad reputation.
  • diabeticdesk.com is also a new domain, registered at November 23, 2014. This site is registered to an India address and has a very high risk.
  • classesanddegree.com (2016-02-25 Link removed - Domain already not exists) and diabeticdesk.com are hosted at a server, which have one more high risk site on it: ropemediahouse.com
  • Interesting is in any case that ropemediahous.com and classesanddegree.com (2016-02-25 Link removed - Domain already not exists) have the same owner, who does even not know what is a street and a house number:
    classesanddegree.com: Rope Media Pvt Ltd, Gurgaon, 122001 Haryana, India, +91.9818555403
    ropemediahouse.com: Rope Media Private Limited, Vasant Kunj, 110070 New Delhi, +91.01244306053

If we take a look at the website www.diabeticdesk.com then we know why only leads for diabetic measurement products are getting paid. There is no other product offered then diabetic measurements. Drugs are not offered. For this the necessary drugs will not get shipped. It would be better to get a campaign from or for a drugstore. In such a case the call center will not cheat some people.

 

The name John Krawczyk sounds and seems to be a Polish name. In combination with the facts above I remember an old Austrian proverb: “Come and visit Poland - Your car is already there.”

It seems for me that there is an organized fraud happening. It can be possible too, that John Krawczyk is getting used from the scammer from India.

 

Registration information of the used Domains:

Domain Name: SEOMANAGEMENTCONSULTANTS.COM
Registry Domain ID: 1720656451_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: [link removed] Date: 2014-05-16T10:52:36Z
Creation Date: 2012-05-15T22:00:03Z
Registrar Registration Expiration Date: 2015-05-15T22:00:03Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Phone: +1.480-624-2505
Domain Status: clientTransferProhibited [link removed] Status: clientUpdateProhibited [link removed] Status: clientRenewProhibited [link removed] Status: clientDeleteProhibited [link removed] Registrant ID:
Registrant Name: John Krawczyk
Registrant Organization: FIRST CHOICE DEBT RELIEF
Registrant Street: 5 Neshaminy Interplex
Registrant Street: suite 300
Registrant City: Trevose
Registrant State/Province: Pennsylvania
Registrant Postal Code: 19053
Registrant Country: United States
Registrant Phone: (215) 609-0122
Registrant Phone Ext:
Registrant Fax: (215) 543-5736
Registrant Fax Ext:
Registry Admin ID:
Admin Name: John Krawczyk
Admin Organization: FIRST CHOICE DEBT RELIEF
Admin Street: 5 Neshaminy Interplex
Admin Street: suite 300
Admin City: Trevose
Admin State/Province: Pennsylvania
Admin Postal Code: 19053
Admin Country: United States
Admin Phone: (215) 609-0122
Admin Phone Ext:
Admin Fax: (215) 543-5736
Admin Fax Ext:
Registry Tech ID:
Tech Name: John Krawczyk
Tech Organization: FIRST CHOICE DEBT RELIEF
Tech Street: 5 Neshaminy Interplex
Tech Street: suite 300
Tech City: Trevose
Tech State/Province: Pennsylvania
Tech Postal Code: 19053
Tech Country: United States
Tech Phone: (215) 609-0122
Tech Phone Ext:
Tech Fax: (215) 543-5736
Tech Fax Ext:
Name Server: NS05.DOMAINCONTROL.COM
Name Server: NS06.DOMAINCONTROL.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: [link removed] update of WHOIS database: 2015-01-05T21:00:00Z
Domain Name: VISIONARYLEADS.COM
Registry Domain ID: 1805955020_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: [link removed] Date: 2014-06-04 07:52:36
Creation Date: 2013-06-03 15:17:46
Registrar Registration Expiration Date: 2015-06-03 15:17:46
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Phone: +1.480-624-2505
Domain Status: clientTransferProhibited
Domain Status: clientUpdateProhibited
Domain Status: clientRenewProhibited
Domain Status: clientDeleteProhibited
Registry Registrant ID:
Registrant Name: John Krawczyk
Registrant Organization: SEO
Registrant Street: 5 Neshaminy Interplex
Registrant Street: suite 300
Registrant City: Trevose
Registrant State/Province: Pennsylvania
Registrant Postal Code: 19053
Registrant Country: United States
Registrant Phone: 2156090122
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registry Admin ID:
Admin Name: John Krawczyk
Admin Organization: SEO
Admin Street: 5 Neshaminy Interplex
Admin Street: suite 300
Admin City: Trevose
Admin State/Province: Pennsylvania
Admin Postal Code: 19053
Admin Country: United States
Admin Phone: 2156090122
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Registry Tech ID:
Tech Name: John Krawczyk
Tech Organization: SEO
Tech Street: 5 Neshaminy Interplex
Tech Street: suite 300
Tech City: Trevose
Tech State/Province: Pennsylvania
Tech Postal Code: 19053
Tech Country: United States
Tech Phone: 2156090122
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Name Server: NS71.DOMAINCONTROL.COM
Name Server: NS72.DOMAINCONTROL.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: [link removed] update of WHOIS database: 2014-07-31T19:00:00Z
Domain Name: CLASSESANDDEGREE.COM
Registry Domain ID: 1878271185_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: [link removed] Date: 2014-09-30T09:27:16Z
Creation Date: 2014-09-30T09:27:16Z
Registrar Registration Expiration Date: 2015-09-30T09:27:16Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Phone: +1.480-624-2505
Domain Status: clientTransferProhibited [link removed] Status: clientUpdateProhibited [link removed] Status: clientRenewProhibited [link removed] Status: clientDeleteProhibited [link removed] Registrant ID:
Registrant Name: Rope Media
Registrant Organization: Rope Media Pvt Ltd
Registrant Street: Gurgaon
Registrant City: Gurgaon
Registrant State/Province: Haryana
Registrant Postal Code: 122001
Registrant Country: India
Registrant Phone: +91.9818555403
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registry Admin ID:
Admin Name: Rope Media
Admin Organization: Rope Media Pvt Ltd
Admin Street: Gurgaon
Admin City: Gurgaon
Admin State/Province: Haryana
Admin Postal Code: 122001
Admin Country: India
Admin Phone: +91.9818555403
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Registry Tech ID:
Tech Name: Rope Media
Tech Organization: Rope Media Pvt Ltd
Tech Street: Gurgaon
Tech City: Gurgaon
Tech State/Province: Haryana
Tech Postal Code: 122001
Tech Country: India
Tech Phone: +91.9818555403
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Name Server: NS1.ROPEMEDIAHOUSE.COM
Name Server: NS2.ROPEMEDIAHOUSE.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: [link removed] update of WHOIS database: 2015-01-21T16:00:00Z
Domain Name: DIABETICDESK.COM
Registry Domain ID: 1886767790_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: [link removed] Date: 2014-11-23T15:42:00Z
Creation Date: 2014-11-23T15:42:00Z
Registrar Registration Expiration Date: 2015-11-23T15:42:00Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Phone: +1.480-624-2505
Domain Status: clientTransferProhibited [link removed] Status: clientUpdateProhibited [link removed] Status: clientRenewProhibited [link removed] Status: clientDeleteProhibited [link removed] Registrant ID:
Registrant Name: Magna Outsourcing
Registrant Organization: Magna Outsourcing
Registrant Street: CP-31 1st Floor Sonka Galaxy Tower Gomti Nagar
Registrant City: Lucknow
Registrant State/Province: Uttar Pradesh
Registrant Postal Code: 226010
Registrant Country: India
Registrant Phone: +91.9161867901
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registry Admin ID:
Admin Name: Magna Outsourcing
Admin Organization: Magna Outsourcing
Admin Street: CP-31 1st Floor Sonka Galaxy Tower Gomti Nagar
Admin City: Lucknow
Admin State/Province: Uttar Pradesh
Admin Postal Code: 226010
Admin Country: India
Admin Phone: +91.9161867901
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Registry Tech ID:
Tech Name: Magna Outsourcing
Tech Organization: Magna Outsourcing
Tech Street: CP-31 1st Floor Sonka Galaxy Tower Gomti Nagar
Tech City: Lucknow
Tech State/Province: Uttar Pradesh
Tech Postal Code: 226010
Tech Country: India
Tech Phone: +91.9161867901
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Name Server: NS1.ROPEMEDIAHOUSE.COM
Name Server: NS2.ROPEMEDIAHOUSE.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: [link removed] update of WHOIS database: 2015-01-21T16:00:00Z
Domain Name: ROPEMEDIAHOUSE.COM this domain is only at the same Server.
Registry Domain ID: 1860052127_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: [link removed] Date: 2014-05-24 12:58:24
Creation Date: 2014-05-24 12:58:24
Registrar Registration Expiration Date: 2015-05-24 12:58:24
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Phone: +1.480-624-2505
Domain Status: clientTransferProhibited
Domain Status: clientUpdateProhibited
Domain Status: clientRenewProhibited
Domain Status: clientDeleteProhibited
Registry Registrant ID:
Registrant Name: Rope Media
Registrant Organization: Rope Media Private Limited
Registrant Street: Vasant Kunj
Registrant Street: Vasant Kun
Registrant City: New Delhi
Registrant State/Province: Delhi
Registrant Postal Code: 110070
Registrant Country: India
Registrant Phone: +91.01244306053
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registry Admin ID:
Admin Name: Rope Media
Admin Organization: Rope Media Private Limited
Admin Street: Vasant Kunj
Admin Street: Vasant Kun
Admin City: New Delhi
Admin State/Province: Delhi
Admin Postal Code: 110070
Admin Country: India
Admin Phone: +91.01244306053
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Registry Tech ID:
Tech Name: Rope Media
Tech Organization: Rope Media Private Limited
Tech Street: Vasant Kunj
Tech Street: Vasant Kun
Tech City: New Delhi
Tech State/Province: Delhi
Tech Postal Code: 110070
Tech Country: India
Tech Phone: +91.01244306053
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Name Server: NS1.ROPEMEDIAHOUSE.COM
Name Server: NS2.ROPEMEDIAHOUSE.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: [link removed] update of WHOIS database: 2014-11-17T14:00:00Z

 

Diabetic Desk.pdf (324KB)

 

Top Outsourcing Concerns

Hiring an offshore call center provider can make even the most seasoned executive a little bit nervous. In reality, there are many reasons to be nervous. An external company is being hired to speak directly with your customers on your behalf. However, these concerns can be overcome by hiring the right call center. 

Here are the top outsourcing concerns:

  1. Scam
    You'll find scam everywhere where business is done. Especially by doing business over the Internet. For this make a background check about your future business partner. Scammer are lazy, they are even to lazy that they are informing themselves about the business. For this are able to find out if you are talking with a real business partner by asking him specific questions about his work. A scammer will not be able to give you a suitable answer to your questions.

  2. Quality
    You know your product best. If you provide quality by a good presentation of your product, a good FAQ, the differences to your competitors and good sales arguments then it will be easy to get the telemarketers trained to sell your product.

    Don't choose cheap Internet offers for buying the data, which the telemarketer shall call. This data are already heavy used and for this is it difficult to sell something by calling. People, which are already angry at the time picking up their phone, will very seldom take an advantage of even a good offer. The most good data provider are only selling their data packages only inside the country. For this is it very hard for an offshore call center to get such quality data.
    You get what you pay for - nobody is able to work for free for you and a call center is not a data provider. Quality call centers will use your data only for your campaigns.

    So many outsourcing companies do not provide dialing data. Reason is they don't wanna mess with keeping the center up to date, because the company have their agents and other tons of center they work with. In many cases company pays huge amount to other companies in place of giving them data . That is exactly the wrong way for a successful outsourcing. 

    Choose a call center where the agent is immediately on the phone when he calls you. Playing a prerecorded message first will tell to the called one, that a call center is calling, which likes to sell something to him. The most of the dialer are working in a different way. There the agent picks up the phone only if the called one is already in the line.

  3. Loss of control
    Quality call centers are offering features, which are giving you the same possibilities like at an inhouse call center. You can can get:
    * actual status of the calls done for you
    * a spy connection where you can listen the actual call
    * recordings immediately after the hangup of the call
    * actual online call detail records after the call ended
    * a direct connection to the agents working for you
    Use all this possibilities for make the best out of your outsourcing process. The only difference to an inhouse call center is that you can communicate with "your" agents only over the phone or by using some messenger like Skype, Viber, Whatsapp, etc.

  4. Language
    The accent is not so important like the sales talent of the agent. Our best telemarketer in Austria is coming from Romania. If your mother tongue is German, than you hear that she is not a native German speaker, but it does not matter if she sell something to a customer coming from Austria, Germany or Switzerland. She has in any case success. So don't overweight the language barrier. The sale can be even be easier for such people than for native speakers.

  5. Price
    Offshore outsourcing is cheaper than to run your own call center, but don't expect that the big savings are already during the first month. You have to invest some time into the training of "your" agents and you have to listen to the recordings and tell them where they are making failures and give them some information how they can improve their performance. It is the same work like you need to do by hiring a new staff. The savings are coming with the time. Mostly they are starting during the second month.

 

 

Offshore outsourcing - You get what you pay for

It is like everywhere in the world you get for what you pay for. The agents are the capital of the call centers. Like it is everywhere usable are getting better agents a higher monthly salary than not so good agents.

Call centers at the Philippines are usually paying for their agents around US$ 1.20 (rural area) and US$ 3.80 (metro area). Quality centers have agents, which are earning an hourly wage between US$ 3.65 and US$ 6.80 depending on their performance.

Agents, who are earning too less money, are taking a second job to survive. The result is that they are coming already tired to their work and are not able to give their best. Everybody needs even at the Philippines at least US$ 455 per month for living (that is an income of around US$ 3/hour).

 

Think about it, which quality you’ll get, when you are reading some unbelievable offers. Think too, that the broker or the consultant, which you have hired, likes to earn money. You can be sure, that you are not hiring the best agents for a very low price.