Offshore Outsourcing & Scammer

Blog about offshore outsourcing and scammer in the outsourcing industry

Email Scammer: star-technologies.webstarts.com - contactstartechnologies@gmail.com - Update

Financial FreedomIt seems that the last email scam described at "Spammer & Scammer: star-technologies.webstarts.com - contactstartechnologies@gmail.com" has not brought any success. For this Star Technologies has sent out a new spam/scam email with a little bit more information. The campaign description seems too good to be true.

Even mathematics is not the strongest site of this scammer. 10 agents :* $1100/per month = $11000 and not $10500 like the offered bank guarantee.

As the working hours are given as Indian hours, which should not matter for a form filling process, can the client be only in India or up to 2 hours in front. This makes the offer even more suspect, because in this area is no traditional outsourcing country available, where wages of $1100/agent per month are getting paid.

See the email in detail:

From: Star Technologies [mailto:contact.us.startechnologies@gmail.com
Sent: Monday, May 25, 2015 10:02 AM
To: undisclosed-recipients:
Subject: Seats Available for Form Filling Process Without Accuracy

 

Greetings Centers,

 

We Star Technologies have a Great news for Centers looking for a Process to run at their Center.

This E-mail sent to you is regarding a very Simple Campaign.

 

Hereby in this Project the Client will provide Center with an online URL for form which agents needs to fill and submit it, the demo form and demo data will be provided to center on their request.

 

Approx Time taken for filling One form will be 15 minutes; so if we calibrate based on 8 hrs per day; each employee of the center can complete on an average 25 -30 forms easily per day.

 

Payout: What the Client will be paying is $1100 as a fixed Pay for each employee every month. This fix pay will be payable till the ongoing the contract is valid for the time period mentioned and also which can be renewed for 3 years after renegotiation based on your quality and productivity.

 

The Bank Guarantee will be provided, While the Payments will done through wire transfer and no deduction or Hold of any payments will be carried, but do inform us of our mistakes so that they are not repeated. If needed, the data will send back for rework.

 

The Client will send Bank Guarantee of $10500 from their respective banks which will be confirmed as well as payable in India.

 

Requirements of the Client to be fulfilled by the Center:

 

·         Client requirement: 20 Forms,  Per Agent, Per Day 

·         The Working Hours: As per Indian Hours.

·         The Maximum Working Hours: 8 hours per day.

·         Working days will be Monday to Friday

                                         Saturday & Sunday will be granted off.

·         Working Times will be 07 am to 03 pm (IST) for the Day Shift,

·         The training & the instruction sheets will be forwarded by the Client.

·         The training of the center by the Client will be ongoing for 5 days. 

·      While to be specific the training period won’t be counted in the Billing.

·         The training which will be provided by the Client will be nothing but a Dummy Training.

 

 

 

Commercial Involved

Business Procurement Charges

Royalty Not Charged

_____________________________________________________________________________________

 

Questions concerning this process like further information can be discussed further via Skype as well as Emails.

Do add us on Skype at your earliest convenience or you can schedule an appointment. We are look forward for the same.

We take great pleasure in bringing these available seats to your attention and are delighted to offer you the opportunity to run the process at your Center. We hope you share our excitement about this availability and will join us.

If there is anything we can help you with, please let us know. We will give you the attention and service you would expect.

 


--

Image removed by sender.

Warm Regards

Star Technologies

Website star-technologies.webstarts.com

Skype contactstartechnologies

Email contactstartechnologies@gmail.com

This email is confidential and may contain legally privileged information. If you are not the intended recipient you should not read, copy, distribute, disclose or otherwise use the information in this email. Please also email, telephone or fax us immediately and delete the message from your system.Email may be susceptible to data corruption, interception and unauthorized amendment, and we do not accept liability for any such corruption, interception or amendment or the consequences thereof. You should carry out your own virus check before opening any attachment.

 

** Please consider the environment before printing this email **

Update Jan. 18, 2017: Link to star-technologies.webstarts.com removed as it returns error 404 - not found.

 

Spammer & Scammer: star-technologies.webstarts.com - contactstartechnologies@gmail.com

Theft - man in front of a computerAs most the scammer escaped they are trying now to get in contact with centers by sending out mass emails. I can only warn from making business on this way. Let us take the example from star-technologies.webstarts.com:

  • webstarts.com is hosting the site star-technologies.webstarts.com for free.
    For this you see their promotion on the website of star-technologies.webstarts.com on the bottom line: Create A Free Website With WebStarts.com

  • star-technologies.webstarts.com is only a subdomain from webstarts,com and does not require an own registration as an domain

  • star-technologies.webstarts.com has no address written on their website

  • star-technologies.webstarts.com has only a free gmail.com address

  • Another contact possibility is only their Skype ID: contactstartechnologies

If you try to make business with them then you have nothing to find them physically. They have done everything to hide themselves in the anonymity of the Internet. They are only using free services, because they have not enough money available to register their own domain and present themselves. Such subdomains and free services are normally used only from private people for their hobby websites. In business are they only an alert of scam.

Here is their spam email:

From: Star Technologies [mailto:star.technologiescontact@gmail.com] 
Sent: Tuesday, May 19, 2015 4:38 AM
To: undisclosed-recipients:
Subject: Seats Available for Form Filling Process Without Accuracy
 
 
Greetings Center,
 
We Star Technologies have a Great news for Centers looking for a Process to run at their Center.
 
Slots available.
 
Centers interested can contact us to book a Slot.
 
Our professional team will handle every detail of your needs and provide the required help and assistance whenever required.
 
The seats / slots available are for a Non-Voice Process.

So if you are looking to make a move & are a highly motivated professional who welcomes new processes, Contact us .We have your next GREAT OPPORTUNITY!

Questions concerning this process like further information can be discussed further via Skype as well as Emails.

Do add us on Skype at your earliest convenience or you can schedule an appointment. We are look forward for the same.

We take great pleasure in bringing these available seats to your attention and are delighted to offer you the opportunity to run the process at your Center. We hope you share our excitement about this availability and will join us.

If there is anything we can help you with, please let us know. We will give you the attention and service you would expect.

Regards
Star Technologies
Website : star-technologies.webstarts.com
Skype : contactstartechnologies
Email : contactstartechnologies@gmail.com

I don't know which forms should get filled and from where the data should come. You can only be sure that the date are not coming from the traditional outsourcing countries, because there are the consumer data protected by law and are not allowed to get exported. The low wage countries will not outsource some of their work. For this the offer is nothing else then SCAM!!!

Update May 25, 2015: Email Scammer: star-technologies.webstarts.com - contactstartechnologies@gmail.com - Update

 

Scammer: Fast Services 1, Inc - George Raul Franco

George Raul FrancoGeorge Raul Franco from Fast Services 1, Inc does not know who is responsible for his fees. It seems that he thinks that he need only to invent a call center campaign, post it at LinkedIn and he can earn money. Maybe he has been sleeping the last few months and did not get it, how scam is running and the most centers are already aware of it.

I know that it is not easy to get a genuine client. But with offers, everything is free for the client that is not selling, that is only gift giving. It is very simple: This one, which has hired him has to pay him. The call center makes the work why should the center pay for the work? The scammer proves with this kind of offer, that he does not have any contract with the client. If he likes to earn from the call center too, then he has to sell a setup fee to the client. This setup fee is normally the double high of the payment he likes to get, because the tax office like to get his part too and wire transfers are not free of charge. I don't think, that he will be able to sell this to his client, because his selling performance seems to be zero, especially if we take a look at his offer at LinkedIn Pulse:

WE NEED A TEAM OF 5 FOR OUR CUSTOMER SERVICE -   RETENTION ASAP!!! DIRECT SIGN UP!!!

KEY QUALIFICATIONS

  1. Ability to assess customers’ support needs when they call us, then provide solutions or refer them to other team members.
  2. Ability to retain customers from cancelling subscriptions.

 

COMPENSATION

1. $8.50 PER HOUR

 

START DATE: MAY 18,2015

 

SIGN UP PROCEDURES AND REQUIREMENTS

(MANDATORY)

  1. Contact your consultant - +1(317)469-9342
  2. Center Needs to Send Company Profile and LOI - georgefranco@fastservices1.com

 

WE NEED A TEAM OF 5 FOR OUR CUSTOMER SERVICE - RETENTION ASAP!!!

 

COMMERCIALS

  1. $350 - TRAINING BOND (THIS IS REFUNDABLE UPON COMPLETION OF THE TRAINING) TO BE COLLECTED UPON SIGNING OF THE CONTRACT.
  2. $250 - OUTSOURCING FEE (TO BE COLLECTED AFTER 1ST WEEK OF CALL)
  3. $150 - PROFESSIONAL FEE (TO BE COLLECTED UPON SIGNING OF THE CONTRACT)

As scammer are lazy is the description of the job very short in compare to the condition, It shows only that he has no idea about the job. He has only an idea what he likes to get.

A customer service job need to have access to customer data. The customer data are protected by law and the fines for breaking the law are high. Maybe he has been too lazy to read the article Data of 280,000 customers stolen: AT&T lost over $ 25 million before he has been inventing his campaign. For the case that he has not invented the campaign by himself, he cannot call himself to be a consultant in the outsourcing industry, because he knows nothing about this industry and his working value is zero. In such a case he needs to pay that he can learn the job. This is shown in his LinkedIn profile too. The only job, which he has done until now is:

The project manager of a call center (now increasingly called a contact center) is responsible for the daily running and management of a call center through the effective use of resources with responsibility for meeting, and possibly setting, customer service targets as well as planning areas of improvement or development. Call center project manager ensure that calls are answered by staff within agreed time scales and in an appropriate manner.

I wonder myself why he did not learn something by doing his job during the 2 years and 4 months? Maybe he has been the most of the time in prison?

He is even so stupid and thinks that a training for a campaign of a client has a value for a call center, for what he can take money. It has only a value for the client, because the center is selling the clients product and the provided information cannot be used for another client. If the client itself cannot provide a training for his products, then the client has to provide all product information or hire a trainer and pay for it. That is the problem of the client, because he likes to outsource and the client is saving money by outsourcing,

The same is valid for the "outsourcing fee". If the consultant likes to get such a fee, then he has to get it from the client. The client likes to outsource and saving money by outsourcing,

A "professional fee"? That is a fee which the call center has to get, because that are the professionals. The "consultant" has already shown in his offer that he is nothing else than a bloody amateur and he does not understand something about his business.

 

That he is to lazy to learn something by doing is shown by his comments:

We have our own company policy, let us respect that besides we are not forcing anyone if they don't want our policy. Respect. Thanks

As the only way of income are his charges, the scammer is not able to change his "policy".

Charging a fee is a scam? C'mon wake up!!! There is nothing free in this world. We are running a business and we are not the client, we are working for our clients, we pay taxes, we pay our staffs and we are not a charity foundation. Thinking like that won't get you anything. So tell me now, is it a scam? You should be thankful being we are transparent here unlike people out there hiding the truth and at the end will charge you then that is a scam. Wake up Miguel, and you're not my friend by the way.

With this statement he proves that he has no contract with any client. A broker or consultant gets paid from the client which hired him. In the hiring contract is written that the broker/consultant has to search for the best center and not for the center where he can earn extra. If a friendship is working only about the wallet will it be better to have an enemy than a friend.

Is that for me or to yourself? Shout it loud so you can hear yourself. As far as we are concern we are very transparent in all our business. People like you should stop pirating clients. Stop pirating and reselling programs.

Where is any transparency in the offer found? Even the kind of the product is hidden, Invented campaigns need not get pirated, 

Try something different? What? Your style? Copying or I should say PIRATING and STEALING information then resell it? NO NO, we rather keep it this way. TRANSPARENT. By the way, how's being on the top 20 fraudster in this site? Beware you are on our black list here and we will do everything to put you and like you behind bars. WATCH OUT.

As the scammer sees, that he has no chance to sell his invented campaign, he is getting angry. That is the normal behavior of a scammer and I experience it nearly every day especially if a scammer likes to explain me that I'm wrong.

At Omics Group he is acting as the "Expert" Alexandro Franco Miranda from the Catholic University of Brasilia (take a look under the caption "Expert Presentations" on the right site):

Screenshot At Omics Group he is acting as the "Expert" Alexandro Franco Miranda from the Catholic University of Brasilia

The real LinkedIn profile of Alexandre Franco Miranda is found here.

George Raul Franco _ LinkedIn.pdf (7.99 mb)

https_www.linkedin.com_pulse_we-need-team-5-our-customer-serv.pdf (291.65 kb)

 

Scammer: Matrix Infotech - Farhan Khan - bpoprojects.co.in

Matrix Infotech - Farhan KhanThe scammer MatrixInfotech Farhan Khan made today the background check more interesting for me, because he tried to rescue himself with arguments. As he has seen that his arguments could not speak against the provided facts his language has becoming rude.

Let's take a look at the start with the facts. His upbringing and education is not as important. His rude behavior shows us only that he is not conflictable, his character and is for us not so important. It only disqualifies him to be a real businessman.

Who finds the irony in my words is allowed to laugh out loud. His very impressing starting page of his website:

Screenshot from the website of Matrix Infotech

Since the begin of the Internet I did not see such an impressing starting page. The kids in the primary school in Europe are making a better starting page than this one. Anyway, it comes better. It looks like this guy does not know the difference between years and months. At http://bpoprojects.co.in/about.html is written (failures are marked red):

What We Do
Matrix Info Tech is in operations since past 4 years. We are a PAN India company provides B.P.O & Data Entry services. The services we provide includes Contact Center services such as customer service, market research and surveys, verification, Back office services including data management, Scanning, indexing and storage of bulk and Confidential documents. We are one of the pioneers in Document Management doing end to end activity in the Telecommunication Industry. We are managing, Digitizing and of documents across various states in India and the numbers are increasing day by day.

In the last 4 years we have made our presence felt PAN India. We are backed up by a strong and dedicated work force of more than 1250 people working round the clock meeting the deadlines of our clients.

For proving the red marked part of the text we take a look into the domain registry data and find out that the domain got created on June 13, 2014 (the Facebook account got created June 6, 2014) - the domain is less than a year old. For this the company, if it is a registered company, cannot be already 4 years on the market. We find some other interesting facts in the domain registry data. The scammer does not know the difference of an area and a street. He does even not know his own postcode:

Domain ID:D8491963-AFIN
Domain Name:BPOPROJECTS.CO.IN
Created On:13-Jun-2014 09:33:43 UTC
Last Updated On:12-Aug-2014 19:20:40 UTC
Expiration Date:13-Jun-2015 09:33:43 UTC
Sponsoring Registrar:Net4India (R7-AFIN)
Status:OK
Registrant ID:R14061314544842
Registrant Name:Farhan Khan
Registrant Organization:Matrix Infotech
Registrant Street1:HSR Layout
Registrant Street2:
Registrant Street3:
Registrant City:Bangalore
Registrant State/Province:Karnataka
Registrant Postal Code:123456
Registrant Country:IN
Registrant Phone:+91.8543832667
Registrant Phone Ext.:
Registrant FAX:
Registrant FAX Ext.:
Admin ID:A14061314544842
Admin Name:Farhan Khan
Admin Organization:Matrix Infotech
Admin Street1:HSR Layout
Admin Street2:
Admin Street3:
Admin City:Bangalore
Admin State/Province:Karnataka
Admin Postal Code:123456
Admin Country:IN
Admin Phone:+91.8543832667
Admin Phone Ext.:
Admin FAX:
Admin FAX Ext.:
Tech ID:T14061314544842
Tech Name:Farhan Khan
Tech Organization:Matrix Infotech
Tech Street1:HSR Layout
Tech Street2:
Tech Street3:
Tech City:Bangalore
Tech State/Province:Karnataka
Tech Postal Code:123456
Tech Country:IN
Tech Phone:+91.8543832667
Tech Phone Ext.:
Tech FAX:
Tech FAX Ext.:
Name Server:NS1.NET4INDIA.COM
Name Server:NS2.NET4INDIA.COM
Name Server:
DNSSEC:Unsigned

As HSR Layout seems to be a popular and rich area in Bangalore, he just invented this address and has even been too lazy for make a lookup for the postcode of this area. He has simple overseen that the area has street addresses too. A street number and the name A/B cross road is not sounding so good like HSR Layout. It seems that the scammer is living in the slums and only like to make a better impression then the reality shows. Even this fact naming only an area instead of a street shows that the scammer likes to hide himself in the anonymity of the Internet.

You find the place HSR Layout in Google maps:

Screenshot Google maps - HSR Layout

If you press a few times zoom out (-) then you get the name of the areas:

Google maps - HSR Layout

A look at http://ind.postcodequery.com/bDlmYQ==.html shows us that HSR Layout has the postcode 560102 and not like the spammer has written into his domain registration 123456.

The next fact are the offered campaigns from Matrix Infotech Inbound and Non Voice. There is no offer for any outbound process. Maybe he is afraid to offer a real campaign.

We find a lot of banking inbound and form filling processes. This shows us that the offers are only scam, because according to the law of Australia, European Union and USA are all this data protected. How can you handle any customer service if you don't have access to the customer data? Which forms do you like to fill if you have no customer data available?

Not one bank will give you access to their systems. So which kind of customer service do you like to provide?

One more error is shown if you try to download a project description file. You get the error "No preview available":

project description - "No preview available":

 

Facebook Profile MatrixInfotech Farhan Khan.pdf (9.82 mb)

Posting in the Facebook group GENUINE OUTSOURCING.pdf (1.47 mb)

 

Website bpoprojects.co.in:

About - Matrix Info Tech.pdf (1.83 mb)

Contact - Matrix Info Tech.pdf (1.56 mb)

Inbound Projects - Matrix Info Tech.pdf (2.11 mb)

Non Voice Projects - Matrix Info Tech.pdf (3.08 mb)

Update Jan. 18, 2017:
Link to the Facebook profile MatrixInfotech Farhan Khan (https://www.facebook.com/matrixinfotech.bpoprojects) removed as it returns error 404 - not found.

 

Scammer are inventing outsourcing campaigns - Outsourcing Logic...Missing!!!!

At LinkedIn in the group Inbound Projects Outsourcing if found a posting from Deva Prashanth about my special friends - the scammer. Please don't understand me wrong. I love scammer - grilled, fried, boiled, etc. The homeless cats in our area prefer them more if they get tortured before they get prepared for them. :)

If everybody, which made actually a bad experience with a scammer shall document it and post it in all the social network groups, then the scammer would not have any chance for doing their fraud business. Centers you need to work together and help each other. Nobody will ask to share your campaigns, but you should keep together by bringing the scammer and their fraud into the spotlight. With this you can reduce your own risk for getting scammed!

If you read the following posting from Deva Prashanth you'll see how easy it is to identify scammer by only reading their offers:

Outsourcing Logic...Missing!!!!

Dear Friends,

As an ardent reader of posts and a person who has seen the BPO space burst out of proportion and grow leaps and bounds I still fail to understand the logic behind scores of Brokers coming up with custom designed and self proclaimed client projects on every possible personal & professional forum.

A Typical Broker Day Offering Projects

There is no trick that is missed by a broker today, a fudged website and a company which in majority of cases will not have contact details and/or which is registered less than a year ago. I fail to acknowledge and understand how these brokers manage to churn out projects every minute, as a professional, one starts wondering, if not feels intimidated by these brokers when it comes to business development and marketing strategies.

However when you dig further one just finds that this is just like a parasite culture baiting and preying on every new company who is out there with little knowledge about such parasites lurking around these forums every minute, luring you,exciting your,attracting you with best possible project offers.

Moving further Taglines by brokers as if it were the end of a season sale " Hurry Limited Slots Available", "Direct Client Sign up - No Middle Man (Consulting Charges Applicable) - Sneaky Little Weasels", "No Unfair Charges", "Little Upfront" and this one gets even better, "No Upfront,No Consultancy, No Software Charges" Only one time registration fees/refundable security charges" and the list goes on. A broker who cannot even utter a single phrase in English poses himself as "You Know Who I Am" and claims to posses a bag-full of projects like apples which for sure are going to turn every service provider into a millionaire in a matter of months. I start thinking, how would this guy be carrying out a conversation in English with the clients that he is claiming to have. ( Are Clients Things To Have? or Could You Buy Them From These Brokers)

Then there are these scores of projects which are produced every minute in projects factories based in Gujarat,UP and Bihar, equation of finding the right project opportunity seems to be irrational,illogical and nearly impossible to beat the business development capabilities of these brokers for even professionals who have spent more than a decade in this industry.

There are also people who bring so many scams to light and also do their bit in bringing such parasite brokers and project producers to notice on these forums, having said that I hope professionals like us share and drive a mechanism which could make a beginning to eliminate this parasite culture and help young entrepreneurs and budding companies find a place in this business. This system may not be able to eliminate this scum, but sure can save lot of companies from falling prey to this onslaught of broker scams.

If you spread your information to newcomer too, then you are destroying the income base of the scammer. With this you are helping yourself and even win a friend instead of having a new competitor.

If you read an offer and it seems to be ok, then make in each case a background check. As higher the promised winnings are as higher is the risk that you get scammed! Don't forget scammer are not getting found in one area of the world. You find then everywhere!

If you got scammed you are guilty by yourself. You have only seen the promised winnings and did not think about the risk of the business. Your own greediness for money did not let you see the alarm signs, which are mostly found already in the announcement. Only because the offer has been written somewhere does not make it true!

You are guilty by yourself if you take some offers without proving if the campaign is in the destination country possible. Knowledge is power. Listen and try to understand the messages from other more experiences call center owners. Think about it, if that what you hear or read can be true or not. It is much more cheaper to learn from the failures done by others than on your own. If you are to lazy to get the knowledge or you are thinking that you know already everything, then you have to work hard to repair your failures, which you made - in the case you got scammed you have to work more for compensating your loss.

Outsourcing Logic...Missing!!!! _ LinkedIn.pdf (585.90 kb)