Offshore Outsourcing & Scammer

Hiring an offshore call center provider can make even the most seasoned executive a little bit nervous. In reality, there are many reasons to be nervous. An external company is being hired to speak directly with your customers on your behalf. However, these concerns can be overcome by hiring the right call center. 

Here are the top outsourcing concerns:

I think you would leave the shop immediately, because you would be afraid to get betrayed or robbed. Even I think you would try to leave the shop as quickly you can.

Why do you try in this case to make business with people on the Internet, which are not showing their real face? 

Someone, which hides himself, has a reason for it. The reason is mostly that he/she cannot show her face in public, because of their own intentions or because they have already someone betrayed and they are afraid that this one will find them again. 

Signs for a planned scam are:

• A profile without a picture
  
  
• A profile with a picture which does not show a person
  
  
• A profile with a picture, which can get found by Google image search for a lot of different people.
  Be aware: Google lists the picture in the search result where ever it has been listed. For this the search result will list even the picture at connected friends from the social network pages.
  
  
• A contact with the seller is only over Skype or a phone number possible
  
  
• You have to pay an upfront fee (however this fee is called)
  
  
• Every day or every few hours the same offer gets repeated
  
  
• A provided domain name is registered by using an anonymization service or with incomplete address data
  An example of incomplete address data is:
  Registrant Name: Faisal Ansari
  Registrant Organization: Spectrum Outsourcing
  Registrant Street: Ahmedabad
  Registrant City: Ahmedabad
  Registrant State/Province: Gujarat
  Registrant Postal Code: 000000
  Registrant Country: IN
  Registrant Phone: +91.0000000
  Registrant Phone Ext:
  Registrant Fax:
  Registrant Fax Ext:
  Registry Admin ID:

As more of this possibilities are combined as higher is the risk to run into a scam. People, which are hiding themselves in anonymity have a reason for it. It is already hard to protect your laws by passing borders. It seems impossible if you have nothing than a graphic and a not existing address.

SO DON'T BE STUPID AND MAKE BUSINESS WITH SUCH CREATURES, SCAMMER AND FRAUDSTER. YOU'LL LOSE ONLY YOUR MONEY!!!

Hi Rudolf
Hope this finds you well.
Very impressed with your work against spammers.We face this issue daily in our contact center here in India. These guys come up to us offering campaigns.
In fact we have had many friends who have paid these guys money before getting these imaginary projects on board and lost a load of money.There are companies up in the North of India who run big organisations which only do this.They have 100-200 agents just spamming and trying to collect upfront money and a lot of guys end up paying.
We should take a stand against this and come up with a clean platform where honest centers are able to pick up some good work.
Regards[I have only removed the name and the city for protecting my informer]

If you followed the other posts abut brokers and scammer, then you know already that each upfront is SCAM and the scammer are coming mostly from low wage countries. In this case you should be very careful by taking a business partner, which hides himself behind pictures of celebrities, symbols, animals etc. As long as you are not able to make a background check of your new business partner you shall not make business with him. The risk for getting scammed in this case is 99.99%.

Today Abdul Rab Rawani asked me at LinkedIn: "Can you suggest me some how should i proceed with outsourcing my processes?"

Someone, which likes to offer or sell something over the Internet need to build up trust. In such a case where it shall come to a business relationship the parties need to trust each other. For this purpose both parties need to show that they are trustful. This cannot be done, if one or both are hiding themselves in anonymity. 

For this my answer has been:

Hi Abdul 

You are in a better condition, because a lot of centers are searching for work and don't find a real one. 

The best way for finding a real center: 

• Describe your project a good as possible 
• Describe the kind of product 
• Describe the time frame of the work 
• Describe the center size you need 
• Describe what you provide (data, training, script,etc) 
• Describe the payment for the center (per hour, per sale, a combination of both, weekly payment, monthly payment, etc.) and if you have experience already in selling the product over the phone the average selling per agent 
• Show that you are a true person. Don't hide yourself in the anonymity of the internet, because you need to build up trust. The same is valid for centers too. Don't give the work to centers, which are hiding themselves. You need to have trust in the work of the center too. 
• Don't make a long time contract. Listen to the provided recordings. Tell to the center where you think that they made something wrong, that they are able to change it. 

I hope that I have nothing forgotten. 

Best regards 

Rudolf 

In the night I got a LinkedIn message from Kaushik Ganguly, Business Advisor and Management Consultant for ITES - Call Center industry with 16 years experience A part of this email is:

"what if center fails to perform? what if center fails to retain campaign? what if center do not work seriously? what if center do not have financial strength to run center? what if center close down for other reasons? AND most importantly ... what if center choose not to pay consultant/broker after getting payment from client?? Those all happened in real life with many people

If center talks about giving monthly payment to consultant ... why they can't pay the way they pay to Chartered Accountant, VOIP provider, Dialer company, Lead provider and many others? Why always they make a big issue of paying to consultant ... when they know getting a good profitable campaign is 500% more important then getting audit, voip, dialer or leads!! "

It seems that this "Business Advisor" does not know for whom he is working and who is paying the bill! He did not learn in "16 years" of experience how business is done. That is the same way like you pay for an attorney to bring you into jail.

If he get's paid from the outsourcing company, then he is in need to verify the center to which he suggest to outsource. This cannot only be done by verifying the business register and the credit-worthiness of the center. That has nothing to do with any upfront fee or any other similar fee, however it would get called. As soon as he takes from the chosen center some money he is running into a conflict of his and his customers interest.

If he get's paid from the center, which takes the outsourcing contract, then he is responsible for the credit-worthiness of the outsourcing company and that this company is a real company. Here he has to do the same inspections and researches about the outsourcing company.

If his client, there is no difference if his client is the outsourcing company or the center which is doing the outsourced work, is a fake, he is in a very bad situation, because he is liable to his client and has to compensate his clients damage, because it his fault if he did his research not in full. In this case the "broker" or however he likes to get called, has to show his identity too. Hiding themselves in the anonymity of the internet show only that the is not real and nobody shall do any business with him. Everybody should know that you cannot reach into pocket of a naked one.

What he has written is true, but the word "center" need to get replaced with the phrase "all participating parties".

In any case his explanations are showing only that he is promoting not existing services or campaigns to get new centers, because he stated in his email that he is starting his work for a center not before he gets the order. This is called betraying and is a criminal action, which will get prosecuted.

Even his company iNanoSoft Outsourcing has no domain. The only result found in Googles history is iNanoSoft.de. It has be a software company from Germany, which is already closed.

The LinkedIn Mail communication: