Offshore Outsourcing & Scammer

I had one campaign listed from mpavistechnologies.com, which has not been scam. I have delisted this campaign as soon as I found Tech Support offers from mpavistechnolgies in Facebook. The tech support offers are all scam. The calls are getting generated by scareware, which is called computer fraud. From advertisements, even on Google, you'll not get enough calls, that it will be profitable to sell the calls. All the consumer protection organizations around the world are already warning about the "Tech Support calls".

I got forwarded a campaign from mpavistechnlogies.com. mpavistechnologies.com did not send me the campaign description directly, because they know that I'll classify such a campaign only as scam.

Q & A

You will be calling potential customers all over the U.S. Looking for customers, who are interested, cooperative, are the home owner and are not currently under contract with another security company.  You will live transfer those calls to our closing agents.

Do you charge set up fees?
We do not charge set up fees nor do we charge for the right to do the campaign. All we ask is that you pay for your VOIP.

We are investing in you - We supply the dialer, Leads and the VAKA (non-voice software). This all costs money that we provide to you for free - We also are investing our time, not only getting you set up, but also the initial and ongoing training.

• If you decide to supply the dialer, then are the costs of the dialer your problem and not the problem of the call center. The call center can do nothing to influence this costs and for this are this costs not the problem of the center. Any existing dialer or the call center is not increasing his value because it is not get used. 
  
  
• Data and leads are the problem of the client. If the data or the leads are not good, then the best call center will fail. 
  
  
• You like to use VAKA, for this are the costs for the software your problem and not the problem of the center. If you think VAKA is the best solution for you, then you need to supply it and you'll never be able to bill it to the call center.
  
  
• You are investing your time? If you decide to that a call center has to use your system, then you have to train them on your software. For this you get paid from the client!

So you have can even not say that you are investing already enough for the center if you are really investing NOTHING!!!

What are the VOIP charges?
The cost of the VOIP is .0079 per minute - You should budget $2 - $4 per agent per day

Can you use your own VOIP Provider?
No. We require that everyone use our VOIP provider, both the opening centers and the closing centers. The reason we do it is to avoid all the tech issues and to provide you with accurate reporting on all calls. Our calling plan allows for all the calls to be connected through tier one and two providers and offer more termination points and outgoing channels that any other provider. Because everyone is on the same system, using the same VOIP provider we do not experience latency issues, echoes, delays and disconnections. The calls are clean and flawless.

Do you profit from the centers using your VOIP Provider?
No. We do not profit from this. You get charged, what we get charged.

Can you deduct the VOIP from future payouts?
The VOIP must be prepaid in order to get started. It is not our VOIP Company (3rd party) - We do not pay it for you.
We will set up the VOIP account for you and provide you with the web portal and show you how to proceed

You will have complete control, as you will have access to the Web Portal (VOIP provider) there, you will be able to load your minutes and receive your VOIP reports

As you provide dialer, leads, client software, etc. you should not search for call centers, which are paying your VoIP minutes. The call centers have no possibility to influence the dialing behavior, the data quality and all surroundings. For this you have to provide the VoIP minutes too. In this case you can run your own center with your own agents. For what you'll need some call centers in this case? With this offer you show that you need them only for paying your phone bills and the salary of the agents!!!

YOU SHOW WITH THIS OFFER ALREADY THAT YOU NOT TRUST INTO THE CAMPAIGN!!!

PayPal
You must set up a PayPal account both to make payment to VOIP provider and to receive payment from us. It is really simple to do - Just go to their website and set up an account - It is the easiest method and the cheapest

What is the pay out?
We will pay you $6 per transfer, with a 60 second buffer

What is a 60 second buffer and why is it needed?
A 60 second buffer means, that when the call is transferred the closing agent has 60 seconds to determine if the transferred call was a qualified transfer, meaning the customer was interested, cooperative, was the home owner (not a renter) and was not under contract with another security company - if the call goes 60 seconds or greater, the transferred call will be considered billable and therefore you will be paid on it.

Here you show exactly what I have said before. You don't trust your data and your product. For this you offer a pay per sale. You are proofing that already in your next sentence "they must be a home owner". With this you show that you have data, but they are not selected to be from home owners. The call center shall sort the data out for you. With such data you can only offer a pay per hour per agent!!!

What are the qualifications for a transferred call?
There are 2 criteria for the calls to be transferred - 1) they must be a home owner and not a renter 2) they must not be under contract with another security company. They can have a preexisting security system; they just can’t be under contract, meaning the contract must have expired. We cannot accept either of the above - Therefore, it is in the agreement - If we see that you are transferring an unacceptable amount of renters or customers that are under contract, we will terminate the arrangement. - It means your agents are not doing their jobs, asking the correct questions and getting the correct answers

What can my center achieve?
That really all depends upon you and your agents - Your agents should be able to achieve 4 billable transfers per day each - Keep in mind, in an 8 hour day that is only 1 transfer every 2 hours. Your agents will be speaking to 500 people a day - That’s 1 out of every 125 people.

Your agents will be dialing 3000 - 5000 numbers per day each - speaking with between 300 - 500 customers a day

Let us make an example: In average a call gets answered after 3 times ringing. 3 times ringing is taking around 15 seconds. If we are dialing 3000 numbers then we can calculate the dialing time of 15 seconds * 3000 calls / 3600 = 12.5 hours for a 10 hours working day (Monday until Thursday).

The other way is you are using a dialer, which is already illegal in the USA. In this case you need to have a lot of money for the fine from the FTC. If you have millions of dollars why do you cry in this case about the VoIP minutes? It is nice from you that you are providing the dialer, because in this case you will get the punishment and not the center.

Take a look at http://news.wwpa.com/post/2015/04/30/ftc-and-ten-state-attorneys-general-take-action-against-political-survey-robocallers-pitching-cruise-line-vacations-to-the-bahamas. The responsible companies got punished with fines over 5 millions of dollars. Why are you crying about VoIP minutes and hourly rates for the agents if you have so much money in your wallet?

In any case your system is dialing and that need to be done on your own bill and not on the bill of the center. The center has no influence on this dial behavior.

What is your pay schedule?
The week starts on Friday and ends on Thursday - You will be paid the next day (Friday) - You will be paid via PayPal.

Is it possible to send payment to our international merchant account?
No, only if it is attached to your PayPal Account.

Calling Schedule
All times are based on EST. At present, we are open from 9am - 7pm EST Monday - Thursday, 9am - 5pm EST, Friday and 12pm - 5pm EST on Saturday.

53 hours of calling per week = 3180 minutes * 0.0079 = 25.122 $/week or in average 4.187 per day (6 days)

Training.
The scripts and training, we will provide them once the agreement is returned

Please go to tmicomm.com and watch the demo video.
I will personally do a live the training session with all your agents. The training will last approximately 1 1/2 hours. The training is divided into 4 sections 1) Background on the campaign 2) Dialer how it works – how to transfer 3) VAKA – How it works – how the system is laid out, what the recordings to use and when 4) listen to sample recordings of agents on their first days on the job. This will illustrate what the agents can expect and what not to do. It will get them past the learning curve quickly.

Your agents will then role play with each other - One will act as the customer, the other the agent. This will help get them familiarized with the system. Once you feel the agents are proficient, you will be free to start dialing.

Reports Disclosure
You will receive reports everyday showing exactly how many transfers were sent, how many of them where billable, all call durations and how much money is due.

You will also be granted admin access to the dialer reports. You will be able to live monitor your agent’s calls. Have access to all the recordings both, on the opening side and also on the closing side. In addition, you will be able to monitor your agent’s activity. You will know when they sign in, when they are on pause, how many calls they took and the result.

How long does it take to set up?
The set up process is very easy. Once we receive the agreement back, we will set you up in the system. Once that is complete, we will set up your VOIP account. You will then prepay your VOIP. Once set up you will change the audio settings on each agents work station. It will take a few minutes for each one. We will provide explicit directions that are easy to follow. In the event, you still need help our tech department will assist you. The whole process lasts about an hour.

this is http://tmicomm.com/main/?page_id=32
training which we will follow

mpavistechnologies.com shows with this offer that they have no idea from the call center business and from the rules of the FTC. They are only searching for someone, which is taking the risk for their campaigns. This one, which takes the risk has no possibility to influence and reduce the risk.

David Goodstein is searching for a call center at LinkedIn, where he can pull money, the call center has the risk and the work. The difference to the other scams is only, that the offer is very well described including the cheat (I have only picked out the most important parts):

• "The only thing the customer is responsible for is the monthly monitoring fee. The fee ranges in price between $39 and $60 a month"
  Sorry, who likes the monitoring? In a normal world is it this one, who asks for the monitoring need to pay for it. In this case is it the client, for whom is done the work!
  
  
• "You are responsible for your VOIP minutes"
  Your client is not able to pay the phone bill for the calls to the United States, which are normally traded at www.voicetrading.com for US$ 0.0052 and at www.voicebuy.com between US$ 0.0045 and US$ 0.0075 per minute. This is already too expensive for his customer. How would his customer pay the bill in this case for the call center?
  Sorry Mr. Goodstein, but you like to have a gift? Which gift gets the call center? At this world is nothing for free.
  
  
• "Initially (first 2 weeks) your commission is based off of completed installations only and not on a transfer basis (payout is $150 per installation)."
  Mr. Goodstein, do you really think that someone can survive with $150 for 2 weeks even in a low wage country? Do you really think that you can get someone, which takes the risk of your business for you? I think that nobody will be so stupid and accept such an offer.
  
  
• "We require you to use our Non - Voice Avatar like technology."
  Wow Mr. Goodstein, you like to make a test drive with your Avatar? In such a case you have to pay the agents per hour and not per lead! How the agent will be able to handle difficult and angry people? Mr. Goodstein do you have even recordings for this kind of people? How long is your list of recordings? Should the agent listen to the customer or permanently search for the correct recordings in the list?
  
  
• "After the 2 week trial basis, if we see your team is capable of sending quality transfers on a consistent basis, we will pay you $6 per transfer, with a 60 second buffer)"
  We have seen already that you are not searching for quality. But even $6 is too less, if you accept only 59% of the transfer, like you have sent it in the Excel file, which is attached here. In this case the $6 is only $3.54. Mr. Goodstein, we all know that the US south states lost the war for the slavery. Do you like to reinvent the slavery again?