Offshore Outsourcing & Scammer

The scammer Anil Sharma is dreaming from hot ice. He tries to make money by using premium phone numbers. He is not the first which tried it, others are already bankrupt or you can visited them in jail.

Lets start with his email first:

From: Anil Sharma <as5167021@gmail.com>
Date: Tue, Jun 9, 2015 at 2:18 PM
Subject: Fwd: IPRN PROCESS DETAIL
To: amigoshealthcare@gmail.com

Hi,
Please find the attachment of process detail and payout rate card.
Regards
Anil

Attached to the email above have been a Word document and an Excel spreadsheet. Both can get downloaded at the end of this article. The content of the word document is copied here:

This is a dial and disconnect process does not require manpower. All these numbers will be provided by us which the center which will be dial through the predictive dialer or soft phones. We are interconnected and have a physical presence in almoast every part of world who are giving us highest out payment in those countries on non-geographic and premium rate number.We provide readymade telecom solution horoscope, live chat, tarot card reader, online voting, quiz shows, game shows and much more.

Technical requirement: There is no such Technical requirement for this project. All you need is a Computer, Inernet with good speed, a predictive dialer or Softphones like eyebeam, zoiper, 3CX etc. These softphones are easily available for free in Google.

How it works: To call these Premium rate numbers you need have Premium VOIP Carriers or Premium Voip Providers. You have to Purchase Minutes from the provider and dial the number. You will get the Payout List which is attached in this email. Get in touch with your Minutes Provider and see if your provider have the minutes for the countries and codes which are mentioned there. Once the center has the access to a particualr destination and starts dialing for the same. The center needs to send the Daily Call Report to us on a regualr basis. The DCR will be provided by the Minutes Provider.

Our requirement: Interested Centers need to dial 10,000 Mins. (Minimum) ( Maximum No Limit) everyday. There should not be any GAP in Dialing.  It is very easy to dial 10,000 Mins. a day with single system. All the 3 Softphones can be easily installed in a single Computer. Eash mentioned Softphones have 6 lines in it. As in result 18 lines can be dialed on one go with single Computer.
For Example: Eyebeam, Zoiper & 3CX has 6 lines each. That makes 18 lines available. If a center dials a particular number 18 times in one go and the duration of call is 60 mins, (Assume) the equation will be: 18 lines  X 60mins =1080 Mins in just 1 call.

Payment Methods:  The only Payment method which is available is WIRE TRANSFER. We provide DAILY PAYOUTS for every destinations mentioned on the attached list. For example:  If a center starts working on Monday, the payment of Monday will be reflected on Wednesday, Tuesdays payment will be reflected on Thursday and so on ( as it takes 48-72 hours for the payment to get reflected.)

Note: As mentioned above there should not be any GAP in dialing proceducre. The center has to buy the minutes in BULK. Since the payment will be reflected on wednesday, In short center has to  buy minutes not only for Monday but also of Tuesday and Wednesday.

Profit Margin: Any center can easily earn $100 a day from a single system,
For Example: The Payout of XYZ country is $0.10 / Min.
The Cost of XYZ country Mins is $0.09 / Min.
The center dials 10,000 Mins a day PAYOUT IS =  10,000 X  $0.10 =  $1000
Cost of 10,000 Mins is = 10,000X $0.09 = $900.
Profit    =  $1000(payout) - $900( Cost of minutes.)
Profit   =   $100.

Interested Centers Need to send an LOI, mentioning name of company, details, desired destinations to dial, interested number of Mins to dial( Minimum 10K). Banking Details for Payment Transfer. 40% advance payment once you are ready with voip to dial.

Good Luck, Wish to hear from you soon.

Summary from the email above: Premium phone numbers are fixed rate phone numbers. The owner of the phone number gets paid for receiving calls by using this numbers. Normally are premium phone numbers only reachable from the domestic area. From abroad you have normally no chance to reach this numbers. You need to find a VoIP provider, which terminates the calls in each of the listed countries or you have to use different VoIP providers  As the premium numbers are fixed price numbers (other would be a payment for the owner of the number not be possible) are the VoIP providers not interested to terminate such calls because they cannot earn something for this minutes. If they are terminating in a country and have the status of a phone provider in this country they need to terminate such numbers for the fixed price given by the regulatory office. If you find a promotion from a VoIP provider with cheaper prices then the fixed price from the regulatory office then you can be sure that the phone number is not reachable. Such phone numbers have a maximum talk time too. The call gets automatically terminated as soon the talk time reached the maximum. For this it would not be possible to generate 1000 minutes with one call.

With other words the scammer likes to lead you with wrong prices for generating money for him or the phone number owner by giving you wrong information.

The scam gets found in the paying list in respect to the cost of calls per minute. As my company is in Austria VoIP provider I have taken as example the Austrian and German numbers from the payout list:

AUSTRIA			43720121254			0,06	EURO
AUSTRIA			43810104373			0,1	EURO
AUSTRIA			43810959284			0,04	EURO
AUSTRIA			43810959419			0,04	EURO
AUSTRIA			43820893044			0,1	EURO
AUSTRIA			43820893096			0,1	EURO
AUSTRIA			43820893121			0,115	EURO
AUSTRIA			43820894131			0,11	EURO
AUSTRIA			43820894363			0,09	EURO
AUSTRIA			43820896134			0,1	EURO
UNITED KINGDOM			447893391620
POLAND			48700000670			0,07	EURO
POLAND			48720914225			0,03	EURO
GERMANY			4915702486770			0,015	EURO

This payout list is simple wrong. 

All Austrian phone numbers, which are starting with 43720* are not premium phone numbers. This phone numbers are simple VoIP phone numbers. You can call me by using such a phone number from anywhere at the world. There is no payout for the owner of the phone number. The price for calling such a number is normally around € 0.005/minute.

All Austrian phone numbers which are starting with 43810* are premium phone numbers which have a fixed price of € 0.10/minute. The payout for the owner of the phone number varies depending on the volume of calls during a given period.

All Austrian phone number which are starting with 43820* are premium phone numbers which have a fixed price of € 0.20/minute. The payout for the owner of the phone number varies depending on the volume of calls during a given period.

The prices for Austria include 20% VAT, which are normally not applicable for foreign countries outside of the European Union.

All UK phone numbers, which are starting with 4478933 are mobile phone numbers of alternate providers. The price to call such phone number is normally between € 0.13 and € 0.17 per minute.

All German phone numbers, which are starting with 49157* are mobile phone numbers and not premium phone numbers.

All Poland phone numbers, which are starting with 4870* or 4872* are mobile phone numbers and not premium phone numbers.

You see the provided list is completely wrong. I think that the scammer Anil Sharma made big mistakes by inventing this campaign. So you can expect that he will never pay the centers. Don't forget scammer are even too lazy to use their brain and for this they are even making mistakes if the try to use their untrained brain.

PROCESS DETAILS.docx (13.34 kb)

RESELLER RATES - SUMMER SPECIAL.xlsx (17.46 kb)

GOautodial is an open source web based call center system based on CentOS. It automatically installs the GOautodial applications (GOadmin, GOreports and GOagent), Vicidial, Mysql, PHP, Asterisk, Limesurvey and other open source software to have a fully functional call center system. An open source predictive dialer and inbound IVR + ACD system that rocks.

GOautodial is based on the Asterisk framework, which is sponsored by Digium. The Asterisk project started in 1999 when Mark Spencer released the initial code under the GPL open source license. Since that time, it has been enhanced and tested by a global community of thousands. Today, Asterisk is maintained by the combined efforts of Digium and the Asterisk community.

Today, there are more than one million Asterisk-based communications systems in use, in more than 170 countries. Asterisk is used by almost the entire Fortune 1000 list of customers. Most often deployed by system integrators and developers, Asterisk can become the basis for a complete business phone system, or used to enhance or extend an existing system, or to bridge a gap between systems.

GOautodial Major Features:

• Inbound, Outbound and Blended call handling
• Broadcast and survey dialing
• Web-based applications
• Wizard based configurations
• Full call recording
• Scalable to hundreds of seats
• USA, UK and Canada call compliance
• VoIP trunks and standard Telco lines
• Support for Sangoma and Digium cards
• Open-Source GPLv2 licensed, with no software licensing cost

Full Features List (based from the Vicidial engine):

• Ability for an agent to call clients in succession from a database through a web-client
• Ability to display a script for the agent to read with fields like name, address, etc. filled-in
• Ability to set a campaign to auto-dial and send live calls to available agents
• Ability to dial predictively in a campaign with an adaptive dialing algorithm
• Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server
• Ability to transfer calls with customer data to a closer/verifier on the local system or a remote Asterisk server
• Ability to open a custom web page with user data from the call, per campaign
• Ability to autodial campaigns to start with a simple IVR then direct to agent
• Ability to broadcast dial to customers with a pre-recorded message
• Ability to park the customer with custom music per campaign
• Ability to send a dropped call to a voicemail box, queue or extension per campaign if no agent is available
• Ability to set outbound CallerID per campaign or per list
• Ability to take inbound calls gathering CallerID
• Ability to function as an ACD for inbound and fronter/closer verification calls
• Ability to have an agent take both inbound and outbound calls in one session(blended)
• Ability to start and stop recording an agent's calls at any time
• Ability to automatically record all calls
• Ability to manually or automatically call upto two other customer numbers for the same lead
• Automatically dial unlimited alternate numbers per customer until you get an answer
• Ability to schedule a callback with a customer as either any-agent or agent-specific
• Ability in Manual dial mode to preview leads before dialing
• Ability for agents to be logged in remotely anywhere with just a phone and a web browser
• Faster hangup and dispositioning of calls with one key press (HotKeys)
• Definable Agent Wrapup-time per campaign
• Ability to add custom call dispositions per campaign
• Ability to use custom database queries in campaign dialing
• Recycling of specified status calls at a specified interval without resetting a list
• Dialing with custom TimeZone restrictions including per state and per day-of-the-week
• Dialing with Answering Machine Detection, also playing a message for AM calls
• Multiple campaigns and lead-lists are possible
• Option of a drop timer with safe-harbor message for FTC compliance
• Variable drop call percentage when dialing predictively for FTC compliance
• System-wide and per-campaign DNC lists that can optionally be activated per campaign
• All calls are logged and statuses of calls are logged as well as agent time breakdowns
• Load Balancing of call across multiple inbound or outbound Asterisk servers is possible
• Agent phone login balancing and failover across multiple ViciDial servers
• Several real-time and summary reports available
• Real-time campaign display screens
• 3rd party conferencing(with DTMF macros and number presets)
• 3rd party blind call transfer
• 3rd party conferencing with agent drop-off
• Custom Music-On-Hold and agent alert sound for inbound calls
• Estimated hold time, place in line, overflow queues and several other inbound-only features
• Skills-based ranking and call routing per inbound group(queues) and campaign
• Queue Prioritization per campaign and inbound group
• Single agent call queueing
• Ability to set user levels and permissions for certain features and campaigns
• Ability for managers to listen-in on agent conversations
• Ability for managers to enter conversations with agents and customers
• Ability for managers to change the selected queues for an agent
• Ability for agents to select a Pause Code when they are not active
• Ability for agents to view the statuses of other agents on the system
• Ability for agents to view details for calls in queue that the agent is selected to take calls from
• Ability for agents to select and click to take calls in queue from their agent screen
• Several Vtiger integration features: user-sync, account-sync, data interconnection (deprecated)
• Full integration with Sangoma Call Progress Detection(CDP) for better Answering Machine Detection(AMD)
• Web-based data export utilities
• Web-based administration
• DID, phone and carrier trunk provisioning through the web interface

In combination with the outbound provider Voicetrading and Voicebuy you'll get a very cheap solution for your call/contact center.

Preview Dialer: In Preview mode, the agent starts by himself the next call (semi-automatic preview dialing) on a software-based selection process. The preview dialing ensures that the call center staff can preview the record from the customer database. If the agent triggers the call attempt by himself, he has also opportunity to prepare for the interview and detailed view (for example the contact history). The employee initiates the call either by using software or by manually dialing the telephone number.

Power Dialer: The dialer software automatically dials the next phone connection as soon as the processing of the previous record was completed by the agent. This can be done by the software on the client or on the central server. It can be set with an "overdial factor" that not only one but several telephone lines per agent get to be established. The dialing attempts are doing mostly displayed in the selection preview on the workplace of the agents. The first successful selection is presented. Other successful dialing attempts are distributed by chance on the next available agent. In the calculations involved, that usually not all numbers dialed indicate a dial tone, but might be busy or unavailable for other reasons. 

Predictive Dialer: Even with predictive dialing the telephone numbers of the contact list or database of the company or service provider get selected automatically. In addition, the dialer software monitored by mathematical methods continually in several ways, such as the current availability or the average call duration of each employee, and includes this in the calculation for the selections. The Predictive dialing is thus a forward-looking, self-adjusting dial. The predictive dialer controls the number of dial attempts per agent, taking into account the current and historical accessibility of customers and on the basis of the derived prediction. This not only minimizes the waiting time between two contacts of the agent, but also provides the ideal case that as many calls as possible are made without call attempts must be canceled. Lost connections causing the called phone rings, after picking up is no caller on the other end available or it rings only for a very short time (dropped call). Consumers perceive this as harassing or threatening.

Regulations:

In the UK, Ofcom requires that predictive dialers abandon less than 3% of answered calls on a daily basis. Ofcom also requires that if an agent is not available within 2 seconds the call is considered "abandoned" and an automated message is played. The automated message must identify the company making the call, the purpose of the call, a free phone or basic rate phone number to call back on and must not contain any form of marketing. A phone call to the return number must not be treated by the company as an opportunity to market, but to be removed from the calling list. In the UK "abandoned" calls must not be called back within 72 hours unless there is a dedicated agent available.

In the USA, if someone answers but no agent is available within 2 seconds of the person's greeting, Federal Communications Commission (FCC) regulations consider the call "abandoned" and require the dialer to play a recorded message. The FCC requires that predictive dialers abandon less than 3% of answered calls.

In Canada, the maximum abandon rate is 5%, and calls cannot be made to numbers registered with the National Do Not Call Registry, emergency or health care providers.