The people, which need tech support for their gadgets, are normally going to the shop where they bought it and ask for help. I really don't know how a tech support agent can give phone support for iPhone & iPad without having the device in front of me. Anyway if we take a look at the forwarded email, we see already that the provided links in the signature are not fitting to the description, While the provided sender email address priyeshrao@live.com is fitting with the description in the signature is the link of the email address leading to aniket@vertualpchelp.us. The written homepage in the signature is www.vertualpchelp.us and the link leads to www.virtualpchelp.com.
More interesting is where the calls come from? The calls are not coming from the sites www.vertualpchelp.us or www.vertualpchelp.com. Both sites are a big secret in the World Wide Web. No links are leading to these sites. Alexa has even not enough data for give a ranking for the site www.vertualpchelp.com. www.vertualpchelp.us has a Alexa ranking of 3,360,215. If I compare the site with my blog, then I have a much better ranking (actual ranking: 236,696). My blog has only around 300 unique visitors per day. From where the calls which are getting sold can come in this case?
At the website www.vertualpchelp.us we see the following addresses:
Address (U.S.A)
3422 SW 15 Street Suite #8696 Deerfield Beach, FL 33442
Phone: 813-602-5624
Fax: 813-436-8789
Address (India - Head Office):
101, Laxman Mhatre Rd., Dhaisar West, Mumbai - Maharashtra 400068
Phone: 750-647-9626
My opinion is that the U.S.A. address is only a mail forwarding address for making a better impression. In any case is the combination of the addresses, the reputation of the websites and the offer more than suspicious. The address provided at the website is not matching with the address provided in the domain registry. For all this reasons is the offer nothing else then SCAM.
---------- Forwarded message ----------
From: Priyesh Rao <priyeshrao@live.com>
Subject: iPhone & iPad Tech Inbound Calls!
To:
Hello!
Greetings!
The updated details of the process.
iPhone & iPad Tech Inbound Calls!
Calls will be from :
USA & CANADA Customers
Pricing :
50 calls - Rs. 500/- Per call
51 - 100 calls - Rs. 450/- Per call
101 - 200 calls - Rs. 400/- Per call
Timings :
8 PM - 3 AM (IST)
Days of Work :
Monday - Friday
How to Start :
Extensions will be provided to avoid wastage of calls & error's in report.
Minimum extensions to be taken - 3
Price per extension - Rs. 3200/- Per Month
Training Charges:
Training & Support, if required for 3 days. (Rs. 5000 + 12.36%), Rs. 1000 additional per day.
Center has to take care of the return Flight tickets, Accommodation & Food, if out of Mumbai.
Note: No free test calls will be given, Pricing is not for Negotiation. Minimum calls to buy - 50 calls only.
Mr. Priyesh A. Rao
Mobile : +91 845-498-5591
Business : +91 845-498-5591
Skype : priyesharao
Email : priyeshrao@live.com
Site : www.vertualpchelp.us
Disclaimer :
This message contains confidential information and is intended for [Recipient]. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version.
Domain registry data of vertualpchelp.us:
Domain Name: VERTUALPCHELP.US
Registry Domain ID: D45990637-US
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Update Date: 2014-12-19T23:27:41Z
Creation Date: 2014-07-15T17:45:36Z
Registrar Registration Expiration Date: 2015-07-14T23:59:59Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: +1.4806242505
Domain Status: clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited http://www.icann.org/epp#clientUpdateProhibited
Domain Status: clientRenewProhibited http://www.icann.org/epp#clientRenewProhibited
Domain Status: clientDeleteProhibited http://www.icann.org/epp#clientDeleteProhibited
Registry Registrant ID: CR172412827
Registrant Name: OMTechnosoft Services
Registrant Organization: OM Technosoft Services Co.
Registrant Street: 11711 N 50TH
Registrant City: TAMPA
Registrant State/Province: Florida
Registrant Postal Code: 33617
Registrant Country: United States
Registrant Phone: +1.8447447700
Registrant Phone Ext:
Registrant Fax: +1.8138082789
Registrant Fax Ext:
Registrant Email: om@omtechnosoft.com
Registry Admin ID: CR172412829
Admin Name: OMTechnosoft Services
Admin Organization: OM Technosoft Services Co.
Admin Street: 11711 N 50TH
Admin City: TAMPA
Admin State/Province: Florida
Admin Postal Code: 33617
Admin Country: United States
Admin Phone: +1.8447447700
Admin Phone Ext:
Admin Fax: +1.8138082789
Admin Fax Ext:
Admin Email: om@omtechnosoft.com
Registry Tech ID: CR172412828
Tech Name: OMTechnosoft Services
Tech Organization: OM Technosoft Services Co.
Tech Street: 11711 N 50TH
Tech City: TAMPA
Tech State/Province: Florida
Tech Postal Code: 33617
Tech Country: United States
Tech Phone: +1.8447447700
Tech Phone Ext:
Tech Fax: +1.8138082789
Tech Fax Ext:
Tech Email: om@omtechnosoft.com
Name Server: NS6005.HOSTGATOR.COM
Name Server: NS6006.HOSTGATOR.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2015-05-25T8:00:00Z <<<
Alexa ranking or vertualpchelp.us:

Domain registry data of vertualpchelp.com:
Domain Name: VERTUALPCHELP.COM
Registry Domain ID: 1866989523_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: http://www.godaddy.com
Update Date: 2014-07-15T17:45:46Z
Creation Date: 2014-07-15T17:45:46Z
Registrar Registration Expiration Date: 2015-07-15T17:45:46Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Email: abuse@godaddy.com
Registrar Abuse Contact Phone: +1.4806242505
Domain Status: clientTransferProhibited http://www.icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited http://www.icann.org/epp#clientUpdateProhibited
Domain Status: clientRenewProhibited http://www.icann.org/epp#clientRenewProhibited
Domain Status: clientDeleteProhibited http://www.icann.org/epp#clientDeleteProhibited
Registry Registrant ID:
Registrant Name: OMTechnosoft Services
Registrant Organization: OM Technosoft Services Co.
Registrant Street: 11711 N 50TH
Registrant City: TAMPA
Registrant State/Province: Florida
Registrant Postal Code: 33617
Registrant Country: United States
Registrant Phone: +1.8447447700
Registrant Phone Ext:
Registrant Fax: +1.8138082789
Registrant Fax Ext:
Registrant Email: om@omtechnosoft.com
Registry Admin ID:
Admin Name: OMTechnosoft Services
Admin Organization: OM Technosoft Services Co.
Admin Street: 11711 N 50TH
Admin City: TAMPA
Admin State/Province: Florida
Admin Postal Code: 33617
Admin Country: United States
Admin Phone: +1.8447447700
Admin Phone Ext:
Admin Fax: +1.8138082789
Admin Fax Ext:
Admin Email: om@omtechnosoft.com
Registry Tech ID:
Tech Name: OMTechnosoft Services
Tech Organization: OM Technosoft Services Co.
Tech Street: 11711 N 50TH
Tech City: TAMPA
Tech State/Province: Florida
Tech Postal Code: 33617
Tech Country: United States
Tech Phone: +1.8447447700
Tech Phone Ext:
Tech Fax: +1.8138082789
Tech Fax Ext:
Tech Email: om@omtechnosoft.com
Name Server: NS6005.HOSTGATOR.COM
Name Server: NS6006.HOSTGATOR.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
>>> Last update of WHOIS database: 2015-05-25T8:00:00Z <<<
Alexa ranking for vertualpchelp.com:

Update Jan. 18, 2017: Link to www.vertualpchelp.com removed as the domain no longer exists.
A business is only good if the risk is low and the earnings are high. In the following offer is it a good business only for the SCAMMER. The center owner has even the risk to end up in jail while the scammer is hiding himself.
A friend forwarded me the following offer and asked me about my opinion:
Hello!
We outsource US Inbound Technical Support Campaign! from more than 3 years and complete genuine in terms of accounts & calls. We operate from Mumbai, India. We do not charge any Royalty, consulting fees & security deposit.
We keep transparency in our Business.
The following are the details of the process:-
Agents required: 10 or more
Technician: 1 or more
US Toll Free Number
Payment Gateway
Dialer
Lease line with minimum speed of 2 MBPS
Website (Optional)
Computer's with good configuration.(Windows 7 preferred)
Pricing for Windows, Pop u calls: (Prepaid System)
1. Price for 10-50 calls - Rs. 850/- per call
2. Price for 51-100 calls - Rs. 800/- per call
3. Price for 101-200 calls - Rs. 750/- per call
4. Price for 201-350 calls - Rs. 700/- per call
Note: 30 paid test calls per day will be provided only for 3 days at start, 30 calls for 3 days.
The following are the details of the US Inbound Tech Support Campaign:-
1. Campaign will be running for minimum 10 calls only.
2. The payment for the campaign will be in advance. Minimum 48 working hours ago (Wire Transfer). No Credit is given on any grounds.
3. Calls will be received from US / Canada customers only.
4. Timings for the campaign to start are 10:00 pm to 5:00 am IST (Monday - Friday).
5. Call recording to be provided, if required.
6. Center should have a US / Canada Toll Free Number only.
7. Minimum 10 - 12 calls will be routed per slot.
8. Daily MIS report for the calls is to be shared at EOD compulsorily for verification. If not shared, the report provided from contractor will be final and undebatable..
9. If any issue or problem occurs, campaign will be paused and will be active once it is approved by the Contractor itself.
10. Any called missed or abandoned due to lack of technology or late communication will be counted as paid call to the client.
11. Calls Category – Webmail calls, Pop up calls, Antivirus calls, Tablet calls, PC running slow, MAC calls, Printer calls, Antivirus not downloading or running etc..
12. We are no where concerned whether the center makes sale's out of the Inbound calls or not.
As we provide the best calls and there is also some effort shown from the center to up-sell the customers.
13. No replacement for calls will be given on any grounds.
PS: No free or test calls provided. Only Serious Call Centers / BPO contact me and please don't waste mine as well as your time.
Thanks & Regards,
Mr. Priyesh Rao
Cell - +91 9820557973
Skype - priyesharao
Website - www.euroanswerllc.com
Reference Center in Begumpet, Hyderabad
How is the scam working? Let us take a closer look:
- The center has to provide a payment gateway. That means the center is billing to the customer directly. Each credit card payment can get rejected after the credit card holder receives his monthly statement. So the center has the risk for the transaction.
- The center has to provide Toll Free numbers for US and/or Canada. That means the call center is paying for the incoming calls and the phone number is registered to the centers. A hidden registration is not possible for phone numbers. In the case of a fraud the owner of the phone number is responsible.
- How the Toll Free number, which is previous not known, arrives in the Pop Up that the customer can call it?
The legal way is to show a number on a website or in advertisements. In all other cases it will come from only from a malware. Remember, the number is not known previous.
It need to be only a toll free number because the customer shall call it instead of consulting a friend or a computer repair center located near to his place.
For all other purposes like a call by using a software on a computer, tablet or smartphone you even don't need a phone number. Such calls can get routed directly over the Internet.
- The center has to pay for the Pop Up calls, This is the way how the scammer is making his money.
- The owner of the domain euroanswerllc.com are hiding themselves behind a proxy service at the domain registry
If we put now the facts together, then we see that the center is not working for a client. In this case the center acts as a reseller because the center need to buy the calls and makes the billing with the caller directly. The center is responsible in front of law for the product. The center cannot hide themselves in anonymity like the SCAMMER do, because the center is taking the money and the phone number is registered to the center. If one customer goes in front of the law court than the center owner will end up in jail. He has make the fraud and not the real scammer
In any case the center owner has a high risk to end up in front of the court, because Ignorance is no protection against prosecution.
Domain Name: EUROANSWERLLC.COM
Registry Domain ID: 1866035335_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.godaddy.com
Registrar URL: [link removed] Date: 2014-07-08T17:35:08Z
Creation Date: 2014-07-08T17:35:08Z
Registrar Registration Expiration Date: 2015-07-08T17:35:08Z
Registrar: GoDaddy.com, LLC
Registrar IANA ID: 146
Registrar Abuse Contact Phone: +1.480-624-2505
Reseller: Google Inc.
Domain Status: clientTransferProhibited [link removed] Status: clientUpdateProhibited [link removed] Status: clientRenewProhibited [link removed] Status: clientDeleteProhibited [link removed] Registrant ID:
Registrant Name: Registration Private
Registrant Organization: Domains By Proxy, LLC
Registrant Street: DomainsByProxy.com
Registrant Street: 14747 N Northsight Blvd Suite 111, PMB 309
Registrant City: Scottsdale
Registrant State/Province: Arizona
Registrant Postal Code: 85260
Registrant Country: United States
Registrant Phone: +1.4806242599
Registrant Phone Ext:
Registrant Fax: +1.4806242598
Registrant Fax Ext:
Registry Admin ID:
Admin Name: Registration Private
Admin Organization: Domains By Proxy, LLC
Admin Street: DomainsByProxy.com
Admin Street: 14747 N Northsight Blvd Suite 111, PMB 309
Admin City: Scottsdale
Admin State/Province: Arizona
Admin Postal Code: 85260
Admin Country: United States
Admin Phone: +1.4806242599
Admin Phone Ext:
Admin Fax: +1.4806242598
Admin Fax Ext:
Registry Tech ID:
Tech Name: Registration Private
Tech Organization: Domains By Proxy, LLC
Tech Street: DomainsByProxy.com
Tech Street: 14747 N Northsight Blvd Suite 111, PMB 309
Tech City: Scottsdale
Tech State/Province: Arizona
Tech Postal Code: 85260
Tech Country: United States
Tech Phone: +1.4806242599
Tech Phone Ext:
Tech Fax: +1.4806242598
Tech Fax Ext:
Name Server: NS45.DOMAINCONTROL.COM
Name Server: NS46.DOMAINCONTROL.COM
DNSSEC: unsigned