Offshore Outsourcing & Scammer

Let us take a look first at the data protection law from Australia, European Union and the USA. All this directives and orders have in common that the consumer data are protected by law and this one which has collected them is responsible for the proper use of the collected data. If the data are getting used wrong, then this one, which has collected the data, is responsible in front of the law court for the misusage of the data. The fines are very high. It is not allowed to make data accessible in countries, where this data don’t have at least the same protection like in the country they got collected in respect of the law. Even if consumer data are getting stolen, the company will get prosecuted.

The fines for breaking the law are very high. You can see an example how high the fines are in the article “Data of 280,000 customers stolen: AT & T lost over $ 25 million”. Why companies shall take the risk for paying high fines for making their data accessible to offshore centers? Especially if they find out how the data are getting traded in the call center industry. The following screenshot from Facebook is showing how protected data are getting offered:

The above screenshot is only one example from many. Such data are not getting offered only on Facebook. You can find such offers at LinkedIn and a lot of sites.

As long as in your country is not the same or a better data protection rule guaranteed by law you are only able to use the already heavy used data, which are traded between the centers. This called one will not be really in the mood to buy something.

Even companies which are transferring consumer data between the USA and the European Union need to be certified by the international U.S.-EU Save Harbor Framework. The certification need to get renewed yearly. You can read about a judgment at "FTC Settles with Two Companies Falsely Claiming to Comply with International Safe Harbor Privacy Framework".

The next problem for call centers is the “Do Not Call List” where you have to scrub up your data against the list. You are declaring by signing up to the Don’t Call List that you are telemarketer and you’ll respect the local law. In this case you make yourself prosecutable to the local law and this law can get executed because you have accepted it before. Ignoring the Don’t Call List can result in high fines. The fines can get international prosecuted.

The next problem for call centers is the “Do Not Call List” where you have to scrub up your data against the list. You are declaring by signing up to the Don’t Call List that you are telemarketer and you’ll respect the local law. In this case you make yourself prosecutable to the local law and this law can get executed because you have accepted it before. Ignoring the Don’t Call List can result in high fines. The fines can get international prosecuted. An example of such a judgment can get read at "Court Grants Partial Summary Judgment in FTC Case Against Dish Network, Finding the Company Liable for Tens of Millions of Telemarketing Violations". That such judgments can get international prosecuted if proven by "Federal Court Orders Tech Support Scammers to Pay More Than $5.1 Million". All the Indian companies, which have been involved in this case, have been running into bankruptcy.

Centers you are searching for inbound campaigns? Think about who will be calling a company. What can you do with an inbound caller if you don’t have access to the consumer data because they are protected by law? For this are all inbound campaigns nothing else then SCAM.

Centers you are searching for form filling processes? Think about which data you need to put into a form. Since years all the consumer data are getting collected at the point of sales. In the USA even the signature get collected from digitizer pad. For copy and paste nobody will pay your agents. There are enough programs for automatize the process available. They are even cheaper than the salary of one agent for a month. For this reason all form filling processes are only scam.

If you think now logically, then you know why all this inbound campaigns and form filling processes are only getting offered with a huge upfront payment. Even the scammer has no other chance to get some money if he does not get it from you. He has no chance to get such a process and cheat you after you have done the work.

Even the client tries to burden all the legal risks to the centers by hiring them on a pay per sale base. For this they can say in front of the law court that they have only bought some leads from you and you have been working on your own risk.

A serious client will support you with phone numbers based on his selection. This phone numbers will be already scrubbed against the Do Not Call list. He will also provide you with an extension to his own phone system because he likes that the called ones are coming back to him for the case they have some questions or need some help.

A serious client will hire a marketing agency in his own country or living area and not a suspicious campaign broker from a low wage country, which try to make money with his campaign. The hired agency has the order to search for the best center for the client and gets paid from the client directly.

All other kinds of clients will burden you up the legal risk and they will provide you with products, which are already well-known from the email spam. For the case that you’ll not make enough sales to survive they even will tell you that you should buy some better data and to provide a better work. They even will lie you by telling that other centers are making sales with each call.

Microsoft customers are often targets of a scam that uses email messages to falsely promise money. Victims receive messages claiming "You have won the Microsoft Lottery!" There is no Microsoft Lottery. Delete the message.

If you have lost money to this scam, report it. You can also send the police report to Microsoft and we will use it to help law enforcement catch the criminals who send out these e-mail messages.

To help protect yourself from these e-mail hoaxes, you can use the same general guidance that you use to protect yourself from phishing scams.

I had one campaign listed from mpavistechnologies.com, which has not been scam. I have delisted this campaign as soon as I found Tech Support offers from mpavistechnolgies in Facebook. The tech support offers are all scam. The calls are getting generated by scareware, which is called computer fraud. From advertisements, even on Google, you'll not get enough calls, that it will be profitable to sell the calls. All the consumer protection organizations around the world are already warning about the "Tech Support calls".

I got forwarded a campaign from mpavistechnlogies.com. mpavistechnologies.com did not send me the campaign description directly, because they know that I'll classify such a campaign only as scam.

Q & A

You will be calling potential customers all over the U.S. Looking for customers, who are interested, cooperative, are the home owner and are not currently under contract with another security company.  You will live transfer those calls to our closing agents.

Do you charge set up fees?
We do not charge set up fees nor do we charge for the right to do the campaign. All we ask is that you pay for your VOIP.

We are investing in you - We supply the dialer, Leads and the VAKA (non-voice software). This all costs money that we provide to you for free - We also are investing our time, not only getting you set up, but also the initial and ongoing training.

• If you decide to supply the dialer, then are the costs of the dialer your problem and not the problem of the call center. The call center can do nothing to influence this costs and for this are this costs not the problem of the center. Any existing dialer or the call center is not increasing his value because it is not get used. 
  
  
• Data and leads are the problem of the client. If the data or the leads are not good, then the best call center will fail. 
  
  
• You like to use VAKA, for this are the costs for the software your problem and not the problem of the center. If you think VAKA is the best solution for you, then you need to supply it and you'll never be able to bill it to the call center.
  
  
• You are investing your time? If you decide to that a call center has to use your system, then you have to train them on your software. For this you get paid from the client!

So you have can even not say that you are investing already enough for the center if you are really investing NOTHING!!!

What are the VOIP charges?
The cost of the VOIP is .0079 per minute - You should budget $2 - $4 per agent per day

Can you use your own VOIP Provider?
No. We require that everyone use our VOIP provider, both the opening centers and the closing centers. The reason we do it is to avoid all the tech issues and to provide you with accurate reporting on all calls. Our calling plan allows for all the calls to be connected through tier one and two providers and offer more termination points and outgoing channels that any other provider. Because everyone is on the same system, using the same VOIP provider we do not experience latency issues, echoes, delays and disconnections. The calls are clean and flawless.

Do you profit from the centers using your VOIP Provider?
No. We do not profit from this. You get charged, what we get charged.

Can you deduct the VOIP from future payouts?
The VOIP must be prepaid in order to get started. It is not our VOIP Company (3rd party) - We do not pay it for you.
We will set up the VOIP account for you and provide you with the web portal and show you how to proceed

You will have complete control, as you will have access to the Web Portal (VOIP provider) there, you will be able to load your minutes and receive your VOIP reports

As you provide dialer, leads, client software, etc. you should not search for call centers, which are paying your VoIP minutes. The call centers have no possibility to influence the dialing behavior, the data quality and all surroundings. For this you have to provide the VoIP minutes too. In this case you can run your own center with your own agents. For what you'll need some call centers in this case? With this offer you show that you need them only for paying your phone bills and the salary of the agents!!!

YOU SHOW WITH THIS OFFER ALREADY THAT YOU NOT TRUST INTO THE CAMPAIGN!!!

PayPal
You must set up a PayPal account both to make payment to VOIP provider and to receive payment from us. It is really simple to do - Just go to their website and set up an account - It is the easiest method and the cheapest

What is the pay out?
We will pay you $6 per transfer, with a 60 second buffer

What is a 60 second buffer and why is it needed?
A 60 second buffer means, that when the call is transferred the closing agent has 60 seconds to determine if the transferred call was a qualified transfer, meaning the customer was interested, cooperative, was the home owner (not a renter) and was not under contract with another security company - if the call goes 60 seconds or greater, the transferred call will be considered billable and therefore you will be paid on it.

Here you show exactly what I have said before. You don't trust your data and your product. For this you offer a pay per sale. You are proofing that already in your next sentence "they must be a home owner". With this you show that you have data, but they are not selected to be from home owners. The call center shall sort the data out for you. With such data you can only offer a pay per hour per agent!!!

What are the qualifications for a transferred call?
There are 2 criteria for the calls to be transferred - 1) they must be a home owner and not a renter 2) they must not be under contract with another security company. They can have a preexisting security system; they just can’t be under contract, meaning the contract must have expired. We cannot accept either of the above - Therefore, it is in the agreement - If we see that you are transferring an unacceptable amount of renters or customers that are under contract, we will terminate the arrangement. - It means your agents are not doing their jobs, asking the correct questions and getting the correct answers

What can my center achieve?
That really all depends upon you and your agents - Your agents should be able to achieve 4 billable transfers per day each - Keep in mind, in an 8 hour day that is only 1 transfer every 2 hours. Your agents will be speaking to 500 people a day - That’s 1 out of every 125 people.

Your agents will be dialing 3000 - 5000 numbers per day each - speaking with between 300 - 500 customers a day

Let us make an example: In average a call gets answered after 3 times ringing. 3 times ringing is taking around 15 seconds. If we are dialing 3000 numbers then we can calculate the dialing time of 15 seconds * 3000 calls / 3600 = 12.5 hours for a 10 hours working day (Monday until Thursday).

The other way is you are using a dialer, which is already illegal in the USA. In this case you need to have a lot of money for the fine from the FTC. If you have millions of dollars why do you cry in this case about the VoIP minutes? It is nice from you that you are providing the dialer, because in this case you will get the punishment and not the center.

Take a look at http://news.wwpa.com/post/2015/04/30/ftc-and-ten-state-attorneys-general-take-action-against-political-survey-robocallers-pitching-cruise-line-vacations-to-the-bahamas. The responsible companies got punished with fines over 5 millions of dollars. Why are you crying about VoIP minutes and hourly rates for the agents if you have so much money in your wallet?

In any case your system is dialing and that need to be done on your own bill and not on the bill of the center. The center has no influence on this dial behavior.

What is your pay schedule?
The week starts on Friday and ends on Thursday - You will be paid the next day (Friday) - You will be paid via PayPal.

Is it possible to send payment to our international merchant account?
No, only if it is attached to your PayPal Account.

Calling Schedule
All times are based on EST. At present, we are open from 9am - 7pm EST Monday - Thursday, 9am - 5pm EST, Friday and 12pm - 5pm EST on Saturday.

53 hours of calling per week = 3180 minutes * 0.0079 = 25.122 $/week or in average 4.187 per day (6 days)

Training.
The scripts and training, we will provide them once the agreement is returned

Please go to tmicomm.com and watch the demo video.
I will personally do a live the training session with all your agents. The training will last approximately 1 1/2 hours. The training is divided into 4 sections 1) Background on the campaign 2) Dialer how it works – how to transfer 3) VAKA – How it works – how the system is laid out, what the recordings to use and when 4) listen to sample recordings of agents on their first days on the job. This will illustrate what the agents can expect and what not to do. It will get them past the learning curve quickly.

Your agents will then role play with each other - One will act as the customer, the other the agent. This will help get them familiarized with the system. Once you feel the agents are proficient, you will be free to start dialing.

Reports Disclosure
You will receive reports everyday showing exactly how many transfers were sent, how many of them where billable, all call durations and how much money is due.

You will also be granted admin access to the dialer reports. You will be able to live monitor your agent’s calls. Have access to all the recordings both, on the opening side and also on the closing side. In addition, you will be able to monitor your agent’s activity. You will know when they sign in, when they are on pause, how many calls they took and the result.

How long does it take to set up?
The set up process is very easy. Once we receive the agreement back, we will set you up in the system. Once that is complete, we will set up your VOIP account. You will then prepay your VOIP. Once set up you will change the audio settings on each agents work station. It will take a few minutes for each one. We will provide explicit directions that are easy to follow. In the event, you still need help our tech department will assist you. The whole process lasts about an hour.

this is http://tmicomm.com/main/?page_id=32
training which we will follow

mpavistechnologies.com shows with this offer that they have no idea from the call center business and from the rules of the FTC. They are only searching for someone, which is taking the risk for their campaigns. This one, which takes the risk has no possibility to influence and reduce the risk.

Yesterday I got a spam email from the scammer Balasubramaniam calcsoft. Until now this scammer does not know that high sensitive personal data cannot get outsourced into a country where the protection of the data is not guaranteed. The client would make himself punishable if the personal data are coming into the public. There are already enough judgements from US courts available where clients have broken the data protection act. Similar is it in Europe.

The scammer does even not know that there is software available, which makes the copy & paste form filling process obsolete. So why shall pay a client for months or years more then US$ 1000 per agent, when he can get a better work without failures faster done by buying a software for less then US$ 500.

All the offered processes have something in common. The upfront fee is INR 100000 for each process. This already qualifies the scam because it shows that the scammer has no contract with the client. For this he cannot guarantee you something for your payment.

All offered campaigns are containing sensitive data, which are protected by the data protection act. You can take a look at a short overview about the data protection law in the different countries at http://en.wikipedia.org/wiki/Information_privacy_law. Even some of the rules there are already outdated, because with the time the rules are coming more restrictive. For this you should follow the links there to get the actual information about the data protection law.

On the other side, there are everywhere at the point of sales computer placed. Customer data for all purposes are getting collected at the point of sales places. The get entered immediately. Afterwards the salesperson prints out the contract and the customer has to sign it. In the USA the customers are even signing on a touch pad for confirming the document. If you think that you have to fill forms for insurances, health care, loans, telecoms, etc. then you are wrong. A customer will not come a second time to the office for signing the form. He will go there, where his wish will get fulfilled immediately. Today nobody will wait until his form will get prepared after weeks!

For all this reasons all the form filling processes are nothing else than SCAM.

Von:		Balasubramaniam calcsoft <balasubramaniam.calcsoft@gmail.com>
an:
bcc:		an Sie
Datum:		1. Mai 2015 um 21:31
Betreff:		NON VOICE CAMPAIGN AVAILABLE SIGN UP WITH MULTINATIONAL COMPANIES
Gesendet von:		gmail.com
Signiert durch:		gmail.com

Hello Sir/Mam

 

Please find the attachements 

 

As per your requirement on the projects pls go through the below details :

 

Step 1 : Need to select the process you want to start from the  provided details

 

Step 2 : If required to verify the SLA,  need to sign the NDA and we will provide the draft SLA for your reference.

 

Step 3 : After all the verification if you are interested to go ahead for the signup forward your Company profile

representative (in case of offline process).

 

Step 4 : Consultancy charge should be paid 

 

Step 4 : Based upon the above we will take a prior appointment with the client for the signup purpose and also  the agreement documents will be prepared.

 

Step 5 : On the fixed appointment we will make you meet the client,  you can discuss anything and everything with the client regarding the process.

 

Step 6 : Do the Signup 

                                                                                                                                                    

Once the signup is done your online training and demo work will start.

 

Captions of the Projects given below 

 

CONSUMER UTILITY BILL INDEXATION

 

E LOAN INSURANCE FORM FILLING

 

CIVIC ENUMERATION FORM FILLING

 

E-COMMERCE FORM FILLING PROCESS

 

FINANCIAL FORM FILLING

 

HEALTH INSURANCE FORM FILLING PROCESS

 

TELECOM FOR FILLING DETAILS

 

US HEALTH CARD PROCESS DETAILS

 

TELECOM_VERIFICATION_PROCESS_FORM_FILLING

 

MEDICAL_BILLING_FORM_FILLING

 

 

*DURATION OF CONTRACT: 11 MONTHS INITIALLY CAN BE EXTENDED UP TO 3 YEARS*

 

Interested centers please revert back asap with their company Profiles.

New centers will be also excepted, no need of experience.

 

 

 

Thanks & Regards

 

Balasubramaniam

CALC SOFT PVT LTD 

www.calcsoft.net

Skype id :balasubramaniam.calcsoft

Contact no:+917358203023

<pstyle="font-size: 12.8000001907349px;"="">Domain Name: CALCSOFT.NET
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Registry Registrant ID: 
Registrant Name: AMAZE SOFTWARE
Registrant Organization: 
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Registrant City: CHENNAI
Registrant State/Province: Tamil Nadu
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Registrant Country: India
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The scammer Kareem Sallam aka Kevin Steve seems to be a chameleon. He is using different names and fake pictures and names in his fraud. All profiles have in common his domains: streamtelecom.net and connect2phone.net.

Actually he has a new idea to scam people. He likes to get direct access to the earnings of the call centers as we can see in the actual posts at LinkedIn (https://www.linkedin.com/grp/post/4092566-5999628717620502532):

In his LinkedIn profile we find the connection to Stream Telecom (streamtelecom.net). The domain streamtelecom.net is registered on the name Mohamed Elsayed from Egypt, a high risk country for getting scammed. Very suspicious is that at the LinkedIn page for streamtelecom.net is written that it got founded in the year 2005 and the domain got registered on January 9, 2014. A company which should have a staff count between 201 and 500 and which should be located in the USA, does not have a website during 9 years?

Domain Name: STREAMTELECOM.NET
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Registrar: Wild West Domains, LLC
Registrar IANA ID: 440
Registrar Abuse Contact Email: abuse@wildwestdomains.com
Registrar Abuse Contact Phone: +1.480-624-2505
Reseller: IM2Host
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Registrant City: Scottsdale
Registrant State/Province: Arizona
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Registrant Country: United States
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Registrant Email: STREAMTELECOM.NET@domainsbyproxy.com
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Tech Organization: Domains By Proxy, LLC
Tech Street: DomainsByProxy.com
Tech Street: 14747 N Northsight Blvd Suite 111, PMB 309
Tech City: Scottsdale
Tech State/Province: Arizona
Tech Postal Code: 85260
Tech Country: United States
Tech Phone: +1.4806242599
Tech Phone Ext:
Tech Fax: +1.4806242598
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Tech Email: STREAMTELECOM.NET@domainsbyproxy.com
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On the website https://who.securepaynet.net/whois?domain=streamtelecom.net&prog_id=429246 we find the company address for Stream Telecom

Business Information

Stream Telecom +1.(866) 978-7098 Phone 382 NE 191st St, Miami, Florida 33179 United States

If we search for a registered address at http://visulate.com/rental/visulate_search.php?CORP_ID=L14000008986 then we get an output of a lot possible addresses but not a real one.

A search at http://search.sunbiz.org/Inquiry/CorporationSearch/GetDocument?aggregateId=flal-l14000008986-0b7a33a5-d0f3-4dcc-9eda-175f1e7650f6&transactionId=l14000008986-31ee53cd-92b0-49ee-aab5-640768af8a19&formatType=PDF is more informative. We find out that the Authorized Person Detail is:

Title: MANAGING MEMBER
Name: SALLAM, KAREEM M
Address: 228 PARK AVE S 38802
City-State-Zip: NEW YORK NY 10003

At the site http://www.betternetworker.com/members/kmsallam confirms Kareem Sallam that the his websites are http://www.connect2phone.net and http://www.streamtelecom.net.

As the domain streamtelecom.net hides the ownership behind a proxy service, we are more lucky with the domain connect2phone.net:

Domain Name: CONNECT2PHONE.NET
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Registrar Registration Expiration Date: 2015-08-12T12:47:10Z
Registrar: Wild West Domains, LLC
Registrar IANA ID: 440
Registrar Abuse Contact Phone: +1.480-624-2505
Reseller: DomainRightNow
Domain Status: clientTransferProhibited [link removed] Status: clientUpdateProhibited [link removed] Status: clientRenewProhibited [link removed] Status: clientDeleteProhibited [link removed] Registrant ID:
Registrant Name: Mohamed Elsayed
Registrant Organization:
Registrant Street: ElShoubak
Registrant City: Shiebeen-ElQanater
Registrant State/Province:
Registrant Postal Code: 13871
Registrant Country: Egypt
Registrant Phone: 201008076143
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registry Admin ID:
Admin Name: Mohamed Elsayed
Admin Organization:
Admin Street: ElShoubak
Admin City: Shiebeen-ElQanater
Admin State/Province: Qaluobia
Admin Postal Code: 13871
Admin Country: Egypt
Admin Phone: 20108076143
Admin Phone Ext:
Admin Fax:
Admin Fax Ext:
Registry Tech ID:
Tech Name: Mohamed Elsayed
Tech Organization:
Tech Street: ElShoubak
Tech City: Shiebeen-ElQanater
Tech State/Province: Qaluobia
Tech Postal Code: 13871
Tech Country: Egypt
Tech Phone: 20108076143
Tech Phone Ext:
Tech Fax:
Tech Fax Ext:
Name Server: NS1.ITWORLDEG.COM
Name Server: NS2.ITWORLDEG.COM
DNSSEC: unsigned
URL of the ICANN WHOIS Data Problem Reporting System: [link removed] update of WHOIS database: 2015-01-28T07:00:00Z

At LinkedIn we find already from April 13, 2014 a scam warning about this guy at

Menü Optionen

Clarissa Singson Owner,Greenline Connect Outsourcing Services

If we take a look at http://www.scamadviser.com/check-website/connect2phone.net then we see there the warnings:

And we find also some negative comments:

• 

  Janice Heggins

  it is a scam!

  Reply · Like · Follow Post · May 27, 2014 at 8:47pm

   

   
• 

  Pradeep Sk · Works at Intel Security

  This website is owned by Kareem Sallam who has mulitple websites with different names. They have lot of complaints against them as they are indulged in fraudulent activities.
  
  https://www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&ved=0CCcQFjAA&url=http%3A%2F%2Fwww.campaignprovider.com%2Fforum%2Ftopics%2Ffraud-alert-wasla-outsourcing-kareem-sallam&ei=lwT1UsucD4XprAf_44CwCg&usg=AFQjCNFmzT-RLzhUM7RHG0uvQ1mtI1A_8w&sig2=kOWvYT58iwNx3pHNf7FK6g&bvm=bv.60799247,d.bmk
  
  http://www.wasla.com/
  
  tele-professionals.com

  Reply · Like · Follow Post · February 8, 2014 at 8:30am

Summary: This case shows how important a background check before making business is. Brian Baily did not make a background check. For this we can see now his post at https://www.linkedin.com/grp/post/4026158-5998933984736722944:

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Brian Bailey Chairman & Founder

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Update Feb. 25, 2016: Link to streamtelecom.net removed as the domain does already not exist.

Update Jan. 18, 2017: Link to connect2phone.net removed as the domain already does not exist. Removed the link to http://visulate.com/rental/visulate_search.php?CORP_ID=L14000008986 and to the Facebook profile
Pradeep Sk (https://www.facebook.com/pradeep.sk) because they are already returning error 404 - not found.