Offshore Outsourcing & Scammer

Blog about offshore outsourcing and scammer in the outsourcing industry

Why Google denies us real end-to-end encryption?

Why did we still do not have easy-to-use end-to-end encryption? The standard answer is far too complicated! But this is nonsense; Apple shows how to make it simple.

AndroidThe technical challenges for true end-to-end encryption are solved for many years. In principle, one could make the simple. With it would be sure not just anybody can easily read along our private and business communications.

Nevertheless, emails, chats and phone calls are still almost always in plain text. They are secured for transport (SSL / TLS), but at least, the service provider can read everything and often does. This course also various other interested parties that attach to help him, the contents of confidential messages.

At this point I always hear, end-to-end encryption is still far too complicated. Alone to generate key, not to mention the checking and signing - end users don’t like do that. In fact, I'll never get anyone to use PGP. Nevertheless, the argument is simply wrong.

Because there is already end-to-end encryption, which is so simple that they use many millions of users and do not even know this: Apple's iMessage encrypts any message with a key that is only known by the recipient. Not Apple, not the network operator and not the NSA. And the highlight: Thanks to Apple's iMessage is a sophisticated design that not a bit more complicated than traditional SMS. Each iPhone owners use it easily and has not to worry about the encryption. The encryption is just there.

This one who wants to read along these messages has to attack this encryption. This also applies to Apple or someone standing there with a National Security Letter at the door. In practice this means: It is not enough that Apple or engage NSAs to the appropriate server to write there the plaintext with, as would be the case with Google, Skype and almost all other services. Instead, Apple would have to actively engage in communication and distribute counterfeit keys.

Of course, experts will argue that Apple does not satisfy the pure doctrine and the user himself has no control over his keys. Specifically, the system is not hedged against the fact that Apple itself eventually distributed as "Man in the Middle" wrong keys. But these are details that go past the actual heart of the matter. It can get improved without much effort. (The ignorance and arrogance of Apple is typical and with that the refuse demands for such extensions and perhaps the other side of the coin is that Apple like no other company can create easy-to-use products). Is crucial, however, Apple is the only major manufacturer and service provider offering such end-to-end encryption at all.

The real question is: Why does Google's Android has no a similar function and nourishes us with Hangouts without proper encryption? I seriously doubt that Google no one has come up with this idea or that technological pioneer in so many areas that could not be implemented just as elegant as Apple; Moxie Marlinspike shows with TextSecure how this might look like. There is only one plausible explanation for why Google has nothing to offer in this respect:

Easy to use end-to-end encryption is undesirable.

There is strong political interest to be able to read the communication of all Internet users at any time without much effort. We can only speculate as large as the pressure is exerted by politicians and authorities on the Group. But much harder probably weighs Google own economic interest: With functioning end-to-end encryption, Google would torpedo his own business model. This is in fact based on that the Group can read and analyze our data - and then to present, inter alia for suitable advertising. This of course applies equally to Facebook; so you can write off any hopes about WhatsApp.

Apple, however, earns his money is still with the sale of equipment and Commissions from business apps and content. And they deserve it obviously so good that they - unlike Google and Facebook - have the luxury to leave us our privacy.

What does that mean for us now? Not that we should buy now Apple products. There are too many things that you can refuse to Apple for good reason. But we must not be fobbed off with cloudy promise to respect our privacy and the protection of our business communications to us. Correct and above all simple end-to-end encryption for all could be done - we must demand only finite.

 

Top Outsourcing Concerns

Hiring an offshore call center provider can make even the most seasoned executive a little bit nervous. In reality, there are many reasons to be nervous. An external company is being hired to speak directly with your customers on your behalf. However, these concerns can be overcome by hiring the right call center. 

Here are the top outsourcing concerns:

  1. Scam
    You'll find scam everywhere where business is done. Especially by doing business over the Internet. For this make a background check about your future business partner. Scammer are lazy, they are even to lazy that they are informing themselves about the business. For this are able to find out if you are talking with a real business partner by asking him specific questions about his work. A scammer will not be able to give you a suitable answer to your questions.

  2. Quality
    You know your product best. If you provide quality by a good presentation of your product, a good FAQ, the differences to your competitors and good sales arguments then it will be easy to get the telemarketers trained to sell your product.

    Don't choose cheap Internet offers for buying the data, which the telemarketer shall call. This data are already heavy used and for this is it difficult to sell something by calling. People, which are already angry at the time picking up their phone, will very seldom take an advantage of even a good offer. The most good data provider are only selling their data packages only inside the country. For this is it very hard for an offshore call center to get such quality data.
    You get what you pay for - nobody is able to work for free for you and a call center is not a data provider. Quality call centers will use your data only for your campaigns.

    So many outsourcing companies do not provide dialing data. Reason is they don't wanna mess with keeping the center up to date, because the company have their agents and other tons of center they work with. In many cases company pays huge amount to other companies in place of giving them data . That is exactly the wrong way for a successful outsourcing. 

    Choose a call center where the agent is immediately on the phone when he calls you. Playing a prerecorded message first will tell to the called one, that a call center is calling, which likes to sell something to him. The most of the dialer are working in a different way. There the agent picks up the phone only if the called one is already in the line.

  3. Loss of control
    Quality call centers are offering features, which are giving you the same possibilities like at an inhouse call center. You can can get:
    * actual status of the calls done for you
    * a spy connection where you can listen the actual call
    * recordings immediately after the hangup of the call
    * actual online call detail records after the call ended
    * a direct connection to the agents working for you
    Use all this possibilities for make the best out of your outsourcing process. The only difference to an inhouse call center is that you can communicate with "your" agents only over the phone or by using some messenger like Skype, Viber, Whatsapp, etc.

  4. Language
    The accent is not so important like the sales talent of the agent. Our best telemarketer in Austria is coming from Romania. If your mother tongue is German, than you hear that she is not a native German speaker, but it does not matter if she sell something to a customer coming from Austria, Germany or Switzerland. She has in any case success. So don't overweight the language barrier. The sale can be even be easier for such people than for native speakers.

  5. Price
    Offshore outsourcing is cheaper than to run your own call center, but don't expect that the big savings are already during the first month. You have to invest some time into the training of "your" agents and you have to listen to the recordings and tell them where they are making failures and give them some information how they can improve their performance. It is the same work like you need to do by hiring a new staff. The savings are coming with the time. Mostly they are starting during the second month.