Offshore Outsourcing & Scammer

Blog about offshore outsourcing and scammer in the outsourcing industry

The Business Advisor Kaushik Ganguly, with "16 years experience", does not know for whom he is working

In the night I got a LinkedIn message from Kaushik Ganguly, Business Advisor and Management Consultant for ITES - Call Center industry with 16 years experience A part of this email is:

"what if center fails to perform? what if center fails to retain campaign? what if center do not work seriously? what if center do not have financial strength to run center? what if center close down for other reasons? AND most importantly ... what if center choose not to pay consultant/broker after getting payment from client?? Those all happened in real life with many people

If center talks about giving monthly payment to consultant ... why they can't pay the way they pay to Chartered Accountant, VOIP provider, Dialer company, Lead provider and many others? Why always they make a big issue of paying to consultant ... when they know getting a good profitable campaign is 500% more important then getting audit, voip, dialer or leads!! "

It seems that this "Business Advisor" does not know for whom he is working and who is paying the bill! He did not learn in "16 years" of experience how business is done. That is the same way like you pay for an attorney to bring you into jail.

If he get's paid from the outsourcing company, then he is in need to verify the center to which he suggest to outsource. This cannot only be done by verifying the business register and the credit-worthiness of the center. That has nothing to do with any upfront fee or any other similar fee, however it would get called. As soon as he takes from the chosen center some money he is running into a conflict of his and his customers interest.

If he get's paid from the center, which takes the outsourcing contract, then he is responsible for the credit-worthiness of the outsourcing company and that this company is a real company. Here he has to do the same inspections and researches about the outsourcing company.

If his client, there is no difference if his client is the outsourcing company or the center which is doing the outsourced work, is a fake, he is in a very bad situation, because he is liable to his client and has to compensate his clients damage, because it his fault if he did his research not in full. In this case the "broker" or however he likes to get called, has to show his identity too. Hiding themselves in the anonymity of the internet show only that the is not real and nobody shall do any business with him. Everybody should know that you cannot reach into pocket of a naked one.

What he has written is true, but the word "center" need to get replaced with the phrase "all participating parties".

In any case his explanations are showing only that he is promoting not existing services or campaigns to get new centers, because he stated in his email that he is starting his work for a center not before he gets the order. This is called betraying and is a criminal action, which will get prosecuted.

Even his company iNanoSoft Outsourcing has no domain. The only result found in Googles history is iNanoSoft.de. It has be a software company from Germany, which is already closed.

The LinkedIn Mail communication:

RE:The “genuine campaigns” from the brokers

Kaushik Ganguly Business Advisor and Management Consultant for ITES - Call Center industry with 16 years experience

 

12. Februar 2015, 17:10 Uhr

 

Sie und Kaushik Ganguly sind beide in einem Netzwerk oder einer Gruppe.

There are many misunderstanding and misconceptions around about call center business development ... as well as too much hypocrisy and foolishness. Let's analyse one by one - 

1) someone is making a call center ... without knowledge and experience about this industry? If they have experience ... then why they can't arrange business on their own? If they don't have experience ... then how they expect to get on their terms? 

2) It is demand and supply. If getting business is very easy ... no one will ask for a penny! If very tough ... you have to pay to get. It again depends on center's profile ... if they are big ... all will come to them ... if small center ... they have to try a lot and experiment 

3) People talking about consultant's role should not end with client SLA. Fine, then give him a proper role. Make him your advisor! Don't expect that you will treat someone as broker and he will give A-Z service ... don't demand like a kid! 

4) People expect that consultant (or broker ... whatever you call them) should give a direct client, give unlimited support and should not ask for money ... till center makes money!! Great .... but few questions ... what if center fails to perform? what if center fails to retain campaign? what if center do not work seriously? what if center do not have financial strength to run center? what if center close down for other reasons? AND most importantly ... what if center choose not to pay consultant/ broker after getting payment from client?? Those all happened in real life with many people 

5) If center talks about giving monthly payment to consultant ... why they can't pay the way they pay to Chartered Accountant, VOIP provider, Dialer company, Lead provider and many others? Why always they make a big issue of paying to consultant ... when they know getting a good profitable campaign is 500% more important then getting audit, voip, dialer or leads!! 

Only solution is to build a long term relationship between genuine center and genuine consultant ... based on mutual trust and confidence. Else one can go on bashing consultants/ brokers and end up being cry baby with no progress at all

 

What they could do wrong, they did wrong: Ishita Choudhary - amigosoutsourcing.com

Today I got an add request from Ishita Choudhary and as soon I have accepted her I got immediately an offer. In this offer has been written:

"We will be requiring your company profile for the verification process. If company profile is not available then please provide us any scan copy of your photo ID proof (Aadhar Card / Pan Card / Voting Card / Passport copy / Driving License) with your current profile."

I have been looking at her profile. There I found an agency picture instead one of a real person and only a Google email address. So she hides herself in the anonymity of the Internet. The result for me has been that she has something to hide. How she can even think in this case that somebody will send her a copy of any document. Everybody need to think about identity theft in this case.

She sent me afterwards the address of her homepage (www.amigosoutsourcing.com [2016-02-25: Link removed as the domain already not exists]). I checked first the registry data about scamadviser.com. The result has been:

Alert Result: The owner of the website is using a service to hide their identity
Alert Result: This website is 54 Days old
Alert Result: The website expected life (365 days) is relatively short.
Alert Result: The website appears to be less than six months old

Afterwards I have been looking at their website. There has been written an address. This seems to be a fake address, because nobody registers his website with an anonymizer service and writes afterwards his real address at the webpage. Doing this does not make any sense.

For a domain, which is 54 days old is the counter shown at their website with 2110 visits and 4195 page views very high. Alexa gives the site a rank of 5 566 540 and a daily page view per visitor of 2. So they have started their counters with an initial value of 2000/4000.

Nobody shall trust such a "company" as long as they are not building up their reputation. As it seems to be normal for them to lie, it would be very difficult for them to build up an online reputation. Even the sentence "Amigos info services started building the ways since 2012.Later converted into Amigos Outsourcing." can be a fake because Google did not find anything historical about "Amigos info services". Changing the name after a few months until 2 years operations make them more suspicious than trustful.

Result: For the case they are a real company then everything what they could do wrong, they did wrong until now.

My LinkedIn mail communication with Ishita Choudhary from amigosoutsourcing.com:

Ishita Choudhary, February 12, 2015 03:17 (GMT + 1):

Hello Sir,

Hope You Are Doing Very Well!!

Ishita Choudhary(Business Development Executive)

Hello Sir,

Greetings for the day.

Amigos Outsourcing Pvt. Ltd

Amigos Outsourcing started building the ways for our esteemed clients since 2013. In December 2014, Amigos Outsourcing converted from Partnership firm to Pvt. Ltd Company as Amigos Outsourcing Pvt. Ltd. Amigos Outsourcing Pvt. Ltd is the leading BPO company in Jaipur, Rajasthan. We believe in innovation and quality services and serves the finest & well-known domestic & an International clients. We focus on complimenting offshore call center outsourcing with an internal improvements that increase the efficiency and profitability of our clients Stakeholders.

Currently we have projects like :

  • Matrimonial form filling (Offline)
  • Southern E-bill form filling (Offline)
  • Resume writing (Online)
  • Business Directory (Online)
  • E- Book Publishing (Online)
  • Publisher Data Form Filling (offline)

We will be requiring your company profile for the verification process. If company profile is not available then please provide us any scan copy of your photo ID proof (Aadhar Card / Pan Card / Voting Card / Passport copy / Driving License) with your current profile.

After getting the company profile and approval is done, commercial details will provided immediately.

Please do the needful.

It would be our pleasure to work with you.

Hoping for the positive response.

Thanking you.

For More Details:

Skype:ishita.choudhary5

Mail:choudharyishita89@gmail.com

 

Rudolf Faix, February 12, 2015 03:35 (GM+1):

Hi Ishita

If you like to verify someone, then you cannot hide yourself in the anonymity of the Internet. I think more that you have a reason why you hide yourself behind a agency picture.

Take a look at my homepage at http://www.wwpa.com. There is listed what and at which condition we are working.

Unlike you, I do not need to hide myself and I can use my real name and my own picture in my profile.

Read first this: http://fraud-systems.wwpa.com/post/identity-theft and if you don't believe me than go directly to https://www.fbi.gov/scams-and-safety/common-fraud-schemes/identity-theft

best regards

Rudolf

 

Ishita Choudhary, February 12, 2015 03:53 (GMT+1):

Hello Rudolf,

Thanks for your Advise.

We are not hiding our identity.we have genuine process.

you can visit our website.

www.amigosoutsourcing.com

and you can take to chance work with us..

 

Rudolf Faix, February 12, 2015 03:58 (GMT+1):

Hello Ishita

How you call this if you are not calling it hiding:

Alert Result: The owner of the website is using a service to hide their identity
Alert Result: This website is 54 Days old
Alert Result: The website expected life (365 days) is relatively short.
Alert Result: The website appears to be less than six months old

best regards

Rudolf

 

Ishita Choudhary, February 12, 2015 04:02 (GMT+1):

Hello Rudolf,

I know now dayz 99% scam does happen.

but you want to do business then make deal to someone trust them and after that if you found any fraud you can case them.

100% legal documents,pdc,bg we provide.

Thanking You

 

Rudolf Faix, February 12, 2015 04:12 (GMT+1):

Hello Ishita

As you are hiding yourself, nobody will send you any document copies. If you like to verify my business than you can take the information found at the link Imprint (https://blog.wwpa.com/page/imprint) and there you'll find at which office my company is registered ("Authority in accordance with ecommerce law: Bezirkshauptmannschaft Tulln").

You have:

  • a freemail address
  • a picture of an agency at your profile
  • a hidden registered domain
  • and you are less than 2 month in business

For this facts you have to prove your identity first!

best regards

Rudolf

 

Ishita Choudhary, February 12, 2015 13:26 (GMT+1):

Hello Rudolf,

i agree with you ,I am not forcing you to trust us.

have a nice day.

Thanking You.

 

Documents and contracts confirmed by a notary (powers-of-attorney)

I see my posting are getting read and my recommendations are not getting ignored. Some people like make themselves more important, than they are. They use some ideas, which they have read from my blog or postings and try to use it.

One of them is "leading"  a "big" call center with more than 1000 seats. By chatting with such a person, you get it immediately that have only a basic education (they are not guilty for it) and try to copy the ideas of other without trying to get the full knowledge.

They are calling themselves business man or business woman, but they even not know the requirements and the law situation in their own business. They have been even too lazy, to inform themselves about the requirements and result of such an idea. For this it has been coming to the following funny situation:

 

This is a part of a communication by using Skype:

He/she: we always notarize every document to be secure.

Me:  I'll search here notary office and let it certify

He/she: no need Rudolf. We will do it as one of my partners in our Firm is a Lawyer. 

Me: I don't know how they can certify there my signature. A notary confirmed signature has to be given in front of a notary. There you need to show a valid ID too. Otherwise you don't get a certification.

He/she: let me consult that with my partner and let you know about it.

 

Together with the schedule of the meeting, which should be 2 days later, I got the message:

He/she: Please send back the signed NDA that I have sent you as the document to be notarized and Client will not approve the meeting without the signed NDA. This is to meet the expectation. Thank you.

 

There are a lot of mistakes and misunderstandings:

  • A notary’s office is not a law firm.

  • Compare it by yourself. The definition of a public notary is found at http://en.wikipedia.org/wiki/Notary_public. The definition of a lawyer is found at http://en.wikipedia.org/wiki/Lawyer

  • A notary can only confirm in such a case a given signature. The signature has to  be done in front of the notary and the signer needs to authenticate himself. For this the signer has to go to the notary’s office by himself. A document or contract will even get registered from the notary including his confirmation in the public register, which makes it viewable to all, which are interested in it.

  • A document, which should be kept secret, cannot get confirmed by a notary, because the notary needs to publish it for the case that someone needs to verify it. For this it does not make any sense to sign a NDA in front of a notary. The content of the NDA and the maybe possible contract will get published by the notary and lose by doing this his secret!

  • Such a document has to get transmitted in original. A copy sent by email does not help. I think a lot of people know how to use Photoshop. The snail mail (traditional post) will not be so fast transmitted from one province to another in 2 days. So the appointment of the given date cannot get fulfilled, because the recipient will not receive it in time.

  • In this case are companies from other countries involved. Documents, which need to get the power of attorney need to get legalized too. The legalizing process needs a lot of time, especially if the contractor is not living in the capital of his country. You need to go through all instances of your country for confirming the previous instance until you have reached the ministry of foreign affairs of your country. After this you have to go to the embassy of the country where the document should be valid. This embassy confirms the signature of the ministry of foreign affairs. After this you can send the document to your business partner. Your business partner has to take this document to the ministry of foreign affairs of his country. There he gets the confirmation of the signature of the embassy in your country. The document is not valid before all this steps are done. The document will be valid only for these countries, for which it got legalized. Don’t forget that each confirmation will cost you some money and a lot of time.

 

A full description of legalizing documents will get found here: http://en.wikipedia.org/wiki/Legalization_(international_law)

 

The best is coming at the end, where I said NO to the project:

I asked: Maybe you tell us the promotion for the project before everybody needs to run to a notary office. I think the country, the kind of sale, commission, payment terms, inbound/outbound and if data, scripts, etc will get provided or not will not be top secret.

The answer has been: Hi Rudolf, all info is in the SOW. NDA's purpose is to make sure that you will not disclose any information to other parties that might mislead. We protect the interest of the Client and the information it self. Hope you understand. Just sign the NDA and send it to me. See you later. Thank you.

I dropped the call center campaign as I don't waste time for any unknown business, where I even don't know the surroundings like inbound or outbound work, payment terms, data and scripts provided by client, kind of product, etc. With other words, everything what you get on information from a broker.

if such an information is already top secret, then can it be only a crime.

 

Outbound sales - products and promised earnings

The most of these products, which are getting offered in the outbound campaigns, are well known products from the formerly email spam (Pharmacy, Weight Loss, Enhancers, Casino, etc.). Since email spam filter are coming better with the time the email spamming does already not make any sense. For this the formerly email spammers try to hire call centers. 

All this products are useless, completely overpriced and for this reason very bad to sell. As the spammers don’t like to lose money, they are only offering a commission based contract. A hourly based contract or a hourly based contract in combination with a commission is too expensive for them, because they know their sales rate already from the email spam.

For this the call center should provide even the data for the people, which are getting called and dialer for reaching very much people in a short time. The called people get it too and are giving wrong data (address, email address, credit card numbers, etc.) to the call center, if they know the products already. This data are getting rejected by the client and the call center does not get paid for this sales.

I recommend to all call centers: 

  • Take a look at the product and not only at the promised earning per sale

  • Turn on your brain and think about the product if you would buy it by yourself

  • Speak with your agents and ask them about their opinion of the product. Even good salespeople can only sell products from which they are convinced. 

  • As higher the proposed winnings per sale is as lower is the sales rate will be

  • Compare the price of the product with normal and comparable offers at the normal market.  You will be able to sell a product where you get a commission of $50 if a comparable product can bought in the shop for $10

  • Let your client provide data for calling. Your client knows better which customer group will buy the product. If you cannot sell the product, then your call center or your data are bad. In any case you’ll be guilty for not fulfilling the sales rate and you are working for free.

  • If you got data from the client and you cannot sell something then inform your client early about this and comment why you cannot sell something. You can even provide the recordings for it. For the case the provided data are not good, then let your client decide to continue with this data or not. He is responsible for the provided data in this case.

  • If you like to provide quality services, then not use dialer. As soon as a called person get it, that you are using an automated system, he will hang up and block the provided phone number.

  • Never make anonymous calls. Very much people are blocking anonymous calls already.

  • Provide a phone number, where someone can call you back. There are a lot of people outside there, which are curious who has called them in absence and are calling back.

 

Spamming at LinkedIn and similar websites

Yesterday I got an email from a spammer. A part of the content is:

"As for the spamming I also have a marketing background, spamming is a great form of advertising, everyone gets spammed in one form or another when you really think about, look at a car, it has its manufacturer's name on it, drive down EDSA or any of the main roads in Manila and you will see globe, Smart all spamming. Its how businesses survive, by pushing your name out there, it proves that you are a genuine business."

I don’t know from where he has this marketing background, but in Europe you learn already in the second grade, that a permanently repetition of the same content will get ignored from your target audience. Observe it by yourself. You are mostly driving the same way daily. How many of the promotions, which get seen on the road, you recognize really? How many promotions are you watching in the TV and how many times you use the time of the promotion shown in TV for doing something different, like take a fresh beer from the refrigerator, going to toilet, etc.?

For this the promotion agencies are developing every time new ideas for making the promotion different and distribute it on a different way. In USA the marketing agencies have already found a way that their promotion does not get directly into the trash box. They are offering coupons, where you can save something by buying the product. These coupons are getting collected from the people. The negative aspects of this form of marketing you can even watch it at the Philippines at the TV station "Travel & Living" by watching "Extreme Couponing".

LinkedIn knows about spamming too. At LinkedIn is it possible to block updates from a member. This is done by a link on the upper right side of each posting at the start page, where you can block the postings from this member. In such a case all posts don’t get shown from this member. I have used it already for two members. It works for me perfect. The disadvantage of this is that I’m not see some interesting posts of this members too, but with this I can survive. Others, which are not spamming, have interesting posts too.

Spamming proves only that the product cannot get sold and the spammer is searching for someone, which is stupid enough for buying it. It never proves that the company or the product is genuine. A real and authentic product gets sold by the first advertisement.