Offshore Outsourcing & Scammer

Blog about offshore outsourcing and scammer in the outsourcing industry

A typical product, which is unsaleable: Timesharing

I got during the weekend the following email:

I’m one of your followers here in LinkedIn. We are a new call center here at the Philippines. We are currently dialing 2 outbound campaigns. But i think our current campaigns are not fitted for us. Our clients have positive feedbacks with our agents. But I think our income is not enough to cover our expenses.
We are currently dialing timeshare. For the month of January of the current year we had 60 confirmed appointments but only 14 showed up. Our expenses range for270k-300k. Income is not enough for us to grow. 

The problem is:

  • You’ll not find for this kind of vacations a lot of people.

  • Why should the people limit their self by making for the rest of their life their vacations at the same place?

  • Would you buy something what you use once a year?

  • If you rent a hotel room and have problem with the service, then you’ll change the hotel. With timeshare is this not possible.

  • If there is nature catastrophe or an accident, which makes the beach unusable, then you would not make in such an area vacations. If you have timeshare, you have to pay in any case.

  • If you like to make vacations at another place of the world, you’ll not save anything. Who knows what will happen the next minute. Why you shall make a decision now for the rest of your life?

  • What happens, if the timeshare company runs into bankruptcy? You lose your money or your value too.

 

Such a product will get bought only from some stupid people. Especially if they have time after saying yes on the phone until going there, they can inform themselves about the system. In such a case they will not show up for making the contract.

I can only say the call center owner is guilty by himself. Maybe he has seen only the amount of the commission and not the product.

BROKERS; YOU MAKE YOURSELF UNBELIEVABLE WITH SUCH PRODUCTS!

CALL CENTERS, IF YOU GET SUCH OFFERS WORK ONLY ON A HOURLY PAID RATE!

 

Analyzing the offers for offshore call centers

For this we need to know first why companies like to outsource to offshore call center.

The answer is very simple. They like to maximize their earnings.  The average income in the high wage countries for telemarketer is around $20 per hour (Source: indeed.com from February 2015). Depending on the country are here additional expenses for the staff necessary. The real costs of a staff will be up to 50% higher than the salary of the staff.

A good and usable product is getting sold automatically if you present it in shops. There are other products like insurances, mortgages, etc. which are getting offered from brokers. Most of the insurances are offering combined packages, which are offering a discount. If the customer takes out one package of this group the price for the remaining things in the package will rise.

If a company offers a new combined package, then it has to have better conditions for the customer.  In this case the company needs to sell more of these packages to have the same winnings. No one gets money as a gift and the company needs to earn money too. This cannot be done by lowering the price for the customer without lowering the cost of sales too. The commission for the sales people will decrease for maximizing the profit of the company and their shareholders. Such a procedure results in a downward spiral in price and performance.

The costs for hiring offshore telemarketing centers are around at a quarter of the onshore prices. Mostly are their products simple not sellable or even the winnings not big enough for paying per hour. For this the most companies found here are offering only pay per sale.

This behavior is very short-sighted, because local people are losing their jobs. People, which have lost their job, have less or no money available. These peoples need to reduce their expenses too for having enough to survive until they find a new job. For this the companies are losing potential buyers. This is leading to the next downward spiral, where the products need to get cheaper and cheaper to get new customers. As nobody can offer the same performance for less money, the performance gets reduced too until the product is getting useless.

Such products shall get sold by using offshore call centers. In the most of the cases the companies are too greedy for supplying data (phone numbers and names) for the call center. The call center should even take the risk about the data. As the most serious data provider in the high wage country are selling data only locally, the international traded data are already heavily used and for this reason more or less useless. Nobody can perform with such kind of data.

The result is: SUCH COMPANIES ARE TO GREEDY AND DESTROY WITH THEIR GREEDINESS THEIR OWN BUSINESS!

 

You can use the following translation for the offers found here at LinkedIn or Facebook:

 

  • Pay per Sale
    The provider does not believe that his products can get sold or The provider does not believe that the call center can sell the products
    Why in this case he likes to go offshore?
    The reason is mostly that it is the last try before running into bankruptcy

  • High commission rate
    As higher the offered commission is as harder is it to sell the product.
    As higher the offered commission is as more useless is the product
    As higher the offered commission is as more financial problems the company has

  • No data provided
    The call center shall even take the risk and invest into the data for selling the product.
    The company has not enough funds already to invest into good data

  • Upfront payment, security deposit, etc.
    The company has not enough funds to pay the broker or to survive with out the payment of the "rich" call center owner. It is already too much what they are offering for this service.
Resume: The more of the above points apply as more dangerous it is for call center owners to strike a deal with such a company. The company can even running into bankruptcy when the call center performs very much. Don’t forget:  You cannot reach in the pocket of a naked one!
 
 

 

 

Would you buy something in a shop, where the salesman is hiding himself behind a mask?

Guys with Mask

I think you would leave the shop immediately, because you would be afraid to get betrayed or robbed. Even I think you would try to leave the shop as quickly you can.

Why do you try in this case to make business with people on the Internet, which are not showing their real face? 

Someone, which hides himself, has a reason for it. The reason is mostly that he/she cannot show her face in public, because of their own intentions or because they have already someone betrayed and they are afraid that this one will find them again. 

Signs for a planned scam are:

  • A profile without a picture

  • A profile with a picture which does not show a person

  • A profile with a picture, which can get found by Google image search for a lot of different people.
    Be aware: Google lists the picture in the search result where ever it has been listed. For this the search result will list even the picture at connected friends from the social network pages.

  • A contact with the seller is only over Skype or a phone number possible

  • You have to pay an upfront fee (however this fee is called)

  • Every day or every few hours the same offer gets repeated

  • A provided domain name is registered by using an anonymization service or with incomplete address data
    An example of incomplete address data is:
    Registrant Name: Faisal Ansari
    Registrant Organization: Spectrum Outsourcing
    Registrant Street: Ahmedabad
    Registrant City: Ahmedabad
    Registrant State/Province: Gujarat
    Registrant Postal Code: 000000
    Registrant Country: IN
    Registrant Phone: +91.0000000
    Registrant Phone Ext:
    Registrant Fax:
    Registrant Fax Ext:
    Registry Admin ID:

As more of this possibilities are combined as higher is the risk to run into a scam. People, which are hiding themselves in anonymity have a reason for it. It is already hard to protect your laws by passing borders. It seems impossible if you have nothing than a graphic and a not existing address.

SO DON'T BE STUPID AND MAKE BUSINESS WITH SUCH CREATURES, SCAMMER AND FRAUDSTER. YOU'LL LOSE ONLY YOUR MONEY!!!

 

Can you suggest me some how should i proceed with outsourcing my processes?

Today Abdul Rab Rawani asked me at LinkedIn: "Can you suggest me some how should i proceed with outsourcing my processes?"

Someone, which likes to offer or sell something over the Internet need to build up trust. In such a case where it shall come to a business relationship the parties need to trust each other. For this purpose both parties need to show that they are trustful. This cannot be done, if one or both are hiding themselves in anonymity. 

For this my answer has been:

Hi Abdul 

You are in a better condition, because a lot of centers are searching for work and don't find a real one. 

The best way for finding a real center: 

  • Describe your project a good as possible 
  • Describe the kind of product 
  • Describe the time frame of the work 
  • Describe the center size you need 
  • Describe what you provide (data, training, script,etc) 
  • Describe the payment for the center (per hour, per sale, a combination of both, weekly payment, monthly payment, etc.) and if you have experience already in selling the product over the phone the average selling per agent 
  • Show that you are a true person. Don't hide yourself in the anonymity of the internet, because you need to build up trust. The same is valid for centers too. Don't give the work to centers, which are hiding themselves. You need to have trust in the work of the center too. 
  • Don't make a long time contract. Listen to the provided recordings. Tell to the center where you think that they made something wrong, that they are able to change it. 

 

I hope that I have nothing forgotten. 

Best regards 

Rudolf 

 

The Business Advisor Kaushik Ganguly, with "16 years experience", does not know for whom he is working

In the night I got a LinkedIn message from Kaushik Ganguly, Business Advisor and Management Consultant for ITES - Call Center industry with 16 years experience A part of this email is:

"what if center fails to perform? what if center fails to retain campaign? what if center do not work seriously? what if center do not have financial strength to run center? what if center close down for other reasons? AND most importantly ... what if center choose not to pay consultant/broker after getting payment from client?? Those all happened in real life with many people

If center talks about giving monthly payment to consultant ... why they can't pay the way they pay to Chartered Accountant, VOIP provider, Dialer company, Lead provider and many others? Why always they make a big issue of paying to consultant ... when they know getting a good profitable campaign is 500% more important then getting audit, voip, dialer or leads!! "

It seems that this "Business Advisor" does not know for whom he is working and who is paying the bill! He did not learn in "16 years" of experience how business is done. That is the same way like you pay for an attorney to bring you into jail.

If he get's paid from the outsourcing company, then he is in need to verify the center to which he suggest to outsource. This cannot only be done by verifying the business register and the credit-worthiness of the center. That has nothing to do with any upfront fee or any other similar fee, however it would get called. As soon as he takes from the chosen center some money he is running into a conflict of his and his customers interest.

If he get's paid from the center, which takes the outsourcing contract, then he is responsible for the credit-worthiness of the outsourcing company and that this company is a real company. Here he has to do the same inspections and researches about the outsourcing company.

If his client, there is no difference if his client is the outsourcing company or the center which is doing the outsourced work, is a fake, he is in a very bad situation, because he is liable to his client and has to compensate his clients damage, because it his fault if he did his research not in full. In this case the "broker" or however he likes to get called, has to show his identity too. Hiding themselves in the anonymity of the internet show only that the is not real and nobody shall do any business with him. Everybody should know that you cannot reach into pocket of a naked one.

What he has written is true, but the word "center" need to get replaced with the phrase "all participating parties".

In any case his explanations are showing only that he is promoting not existing services or campaigns to get new centers, because he stated in his email that he is starting his work for a center not before he gets the order. This is called betraying and is a criminal action, which will get prosecuted.

Even his company iNanoSoft Outsourcing has no domain. The only result found in Googles history is iNanoSoft.de. It has be a software company from Germany, which is already closed.

The LinkedIn Mail communication:

RE:The “genuine campaigns” from the brokers

Kaushik Ganguly Business Advisor and Management Consultant for ITES - Call Center industry with 16 years experience

 

12. Februar 2015, 17:10 Uhr

 

Sie und Kaushik Ganguly sind beide in einem Netzwerk oder einer Gruppe.

There are many misunderstanding and misconceptions around about call center business development ... as well as too much hypocrisy and foolishness. Let's analyse one by one - 

1) someone is making a call center ... without knowledge and experience about this industry? If they have experience ... then why they can't arrange business on their own? If they don't have experience ... then how they expect to get on their terms? 

2) It is demand and supply. If getting business is very easy ... no one will ask for a penny! If very tough ... you have to pay to get. It again depends on center's profile ... if they are big ... all will come to them ... if small center ... they have to try a lot and experiment 

3) People talking about consultant's role should not end with client SLA. Fine, then give him a proper role. Make him your advisor! Don't expect that you will treat someone as broker and he will give A-Z service ... don't demand like a kid! 

4) People expect that consultant (or broker ... whatever you call them) should give a direct client, give unlimited support and should not ask for money ... till center makes money!! Great .... but few questions ... what if center fails to perform? what if center fails to retain campaign? what if center do not work seriously? what if center do not have financial strength to run center? what if center close down for other reasons? AND most importantly ... what if center choose not to pay consultant/ broker after getting payment from client?? Those all happened in real life with many people 

5) If center talks about giving monthly payment to consultant ... why they can't pay the way they pay to Chartered Accountant, VOIP provider, Dialer company, Lead provider and many others? Why always they make a big issue of paying to consultant ... when they know getting a good profitable campaign is 500% more important then getting audit, voip, dialer or leads!! 

Only solution is to build a long term relationship between genuine center and genuine consultant ... based on mutual trust and confidence. Else one can go on bashing consultants/ brokers and end up being cry baby with no progress at all