The new SCAM campaign from Rohit Malhotra is a USA Airlines Customer Care INBOUND Process (United Airlines).
We know Rohit Malhotra already from the article Scammer: Rohit Malhotra - Accent Technologies with missing geography knowledge.
According the U.S. law is not one company able to outsource a customer support process to a country where the customer data protection is not guaranteed by law. See the explanations at Why all this offered offshore outsourcing campaigns where customer data are involved are nothing else then SCAM? and U.S. data protection law.
A similar warning got sent out on May 5, 2015 from campaignprovider.com:
USA Airlines Inbound (www.united.com) : We did contact the management team of United Airlines Inc, and they have confirmed that they are not looking for any Customer Support/ Inbound Team or Center.
One email from Rohit Malhotra:
---------- Forwarded message ----------
From: Accent Technologies <accentt7@gmail.com>
Date: Wed, Apr 22, 2015 at 8:51 AM
Subject: USA Airlines Customer Care INBOUND Process
To: Accent Technologies <accentt7@gmail.com>
USA Airlines Customer Care INBOUND Process
Language Used : ENGLISH
Find attachment for details of "PROCESS + PROCEDURE + PAYOUT + Our CHARGES + About Client " * mentioned in index of attachment"
WE ARE NOT CONSULTANT.
Skype us on : accent.technologies1
Call us on : " +91 8284009208 "
" +91 8054143789 "
Rohit Malhotra
Accent Technologies
Disclaimer: Privileged/Confidential Information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), you may not copy or deliver this message to anyone. In such case, you should destroy this message and kindly notify the sender by reply email. Please advise immediately if you or your employer do not consent to Internet email for messages of this kind. Opinions, conclusions and other information in this message that do not relate to the official business of my firm shall be understood as neither given nor endorsed by it.
Attachment: USA_Process.pdf (520.24 kb)
Today I got a second email forwarded:
From: Accent Technologies [mailto:accentt7@gmail.com]
Sent: Monday, May 04, 2015 time removed
To: corporate
Subject: Fwd: SLA
---------- Forwarded message ----------
From: united Airlines Inc. <support@united.com>
Date: Mon, May 4, 2015 time removed
Subject: SLA
To: accentt7@gmail.com
Dear valued center,
United is focused on being the airline customers want to fly, the airline employees want to work for and the airline shareholders want to invest in.
- World’s most comprehensive global route network, including world-class international gateways to Asia and Australia, Europe, Latin America, Africa and the Middle East with non-stop or one-stop service from virtually anywhere in the United States
- A modern fleet which is the most fuel-efficient among U.S. network carriers (when adjusted for cabin size)
- Industry-leading loyalty program that provides more opportunities to earn and redeem miles worldwide
- Optimal hub locations, including hubs in the four largest cities in the United States
- More than 84,000 employees reside in every U.S. state and in countries around the world
We had recently done NDA signup with xxxxxxxxxxxxxxxx (name removed), Now we are moving to next step called SLA by signing this agreement which indicates / Explains all the requirements / Working Terms / Future Plans / Calls & Quality Parameters and also some terms and conditions.
By Signing this agreement Call Center ( First Party ) indicates that they are agree with below mentioned terms & conditions / Quality / Work or other requirements.
Note: - Accent Technologies will be responsible or take care to arrange call , work flow , further signup / meeting tasks or verification of call center.
James (Jim) Compton
Member of the Board of Directors
Linda Jojo
Executive Vice President and Chief Information Officer
Attachment: SLA.pdf (787.37 kb)
Update May 8, 2015:
A statement of United has arrived which confirms the fraud:
Dear:
The fraudulent email you described is not from United Airlines. Please do not respond to this letter with any of your personal information. If you have any questions regarding our products and services, please visit us on united.com.
We appreciate your sharing this with us and look forward to welcoming you on board soon.
Regards,
Katherine Dawson
Customer Care
RE: 8976676